Honeywell

The  future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future? The Sr Field Service Supervisor owns Honeywell’s service contract and small projects business for the western WA region. Customers include the hospitals, educational buildings and other large complex buildings. In this role you will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers. Key Responsibilities Supervise team activities and performance Collect and report performance metrics Develop team and team members Identify opportunities for process improvement Assign and supervise project work Developing sales opportunities with customer base YOU MUST HAVE High School Diploma or GED 5+ years of commercial building controls experience 2+ years in a  Field Leadership Role Valid Driver’s License  Experience working directly with customers Experience with MS Office (Excel, Word & PowerPoint) Passionate about leading and growing team members WE VALUE Experience working with hospitals College degree Experience in controls, mechanical, fire and security industry Experience with a P&L Experience dealing with customer satisfaction (growth and problem resolution) Leadership skills/building a team Excellent communication skills Demonstrated ability to influence at varying levels across the organization

Driving Infinite Possibilities Within A Diversified, Global Organization Field Service Supervisor - Minnesota Join a team recognized for leadership, innovation and diversity. As a global company, Honeywell designs and manufactures technologies to address some of the world’s toughest challenges linked to global macro trends, such as energy efficiency, clean energy generation, safety and security, globalization and customer productivity. At Honeywell Building Solutions (HBS), we address these challenges specifically within the building environment. Our focus is installing, integrating and maintaining the systems that keep your facility safe, secure, comfortable, productive and energy efficient. Honeywell seeks a Field Service Supervisor that can uniquely couple strategic thinking and execution. This leader will be efficient at building highly productive teams, have motivating leadership skills and will ultimately drive sales and profitable growth of the service business. This successful candidate will report to the area Service Business Leader. The FSS is responsible for customer relationship management, developing additional sales opportunities, managing personnel (technical resource managers, service technicians and fitters). The key metrics this role is accountable for include Orders, Revenue, Profit, the day-to-day Service Operations Service Agreement Contracts and Customer Satisfaction. The FSS must be able to work in a fast-paced environment while still being held accountable for the overall financial P&L results. Area of Responsibility Key Activities/Elements  Management and Leadership - Business development driving acquisition of new sales opportunities along with market penetration. Reach objectives in terms of contract retention, billable hours, productivity, process compliance and margin. Ensure the team’s delivery of agreed services on time, within scope, and within budget. Lead team of direct reports in a common direction. Organizing and leading frequent meetings with the direct reports focusing on performance metrics, customer satisfaction, profitability and process compliance.  Customer Satisfaction - Maintains customer’s satisfaction at high levels and resolves customer satisfaction issues. Reviews customer feedback and takes appropriate proactive actions. Enhance customer satisfaction and comfort by identifying system upgrade opportunities, spot service needs, maintenance contract additions and other sales leads, individually and with his/her assigned team.  Finance - Ownership for service financial performance of the team. Monitors financial performance on a regular basis and reviews available to spend versus actuals for different contracts. Continuously improve service operational metrics.  Cost Control & Productivity - Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels. Actively supports the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility. Lead and manage service team in the effective adoption, implementation and compliance with policies, processes, procedures, service tools and business best practices. Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations.  Contract Renewal - Responsible for ensuring contract escalation and renewal opportunities are maximized against plan and that cancellations are controlled at plan level.  Estimate and Risk Reviews - Participate in estimate review process prior to jobs or contracts being quoted to ensure labor estimates are correct and that the work is achievable from a technical perspective. Ensure that subcontracts, where applicable, are complete and documented. Participate in risk review (per Honeywell policy) as required.  Resource Planning - Ensures service contracts, additional works and small service projects are resourced properly. Develops relationships with local subcontractors to ensure an adequate pool of subcontractor resources are available. Manages selection and oversight of subcontractors for different jobs in conjunction, where appropriate, with supply team.  Performance Management - Manage the performance management process, conducting performance appraisals, and providing coaching, training, career planning, development, salary administration and reward and recognition for service team personnel with support from the HR function.  Team Building - Build effect teams committed to organizational goals, foster collaboration among team members and between teams. Develop excellent relationships with other Field Service Supervisors in the District to benefit and grow the District. Change Management - Be the change management leader for a team and aggressively implement agreed to initiatives.  Health, Safety and Statutory Compliance - Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement. Where applicable, ensure fire and security industry codes and standards are upheld. Ensure local statutory requirements are upheld. Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service handheld tool and all work orders and service appointment dispatching is delivered through the Service Management System. Deliver the Annual Operating Plan - With accurate monthly, quarterly and annual financial estimates and results. Monitor financial performance and review estimates versus actuals to continuously improve the Service operational metrics. • Achieve all AOP Financial Goals • Achieve Service Bank Growth • Achieve Working Capital Targets • Drive compliance with Honeywell policies and procedures and statutory requirements • Connected Building Growth – existing base opportunity vs. actual migration • Facilitate continuous improvement in Health & Safety of employees and sub-contractors • Ensure employees are developed and that there is talent for succession to develop future managers You Must Have •   Associate or bachelor’s degree •   5 or more years leadership experience managing a team in a service-oriented industry • Ability to manage a substantial amount of customer accounts • Independent and self-motivated • Excellent customer service skills • Excellent communication skills both oral and written • Strong time management skills We Value • Master’s Degree • 5 or more years in a technology-specific industry with disciplines such as Building Automation, Networking, HVAC, Fire Alarm,   Security • Ability to learn new technologies and product offerings • Project management experience • Proficiency with Microsoft Office Suite and SAP • Previous experience with a service management system • Collaboration with sales, estimating, engineering, project delivery team including PMs and technicians

Sr Field Service Supervisor Innovate to solve the world's most important challenges Measurement & Verification Field Service Supervisor (M&V FSS) The main responsibilities of the M&V FSS will be to provide process and operational leadership to a team of direct reports (5+ reports typical).  This includes direct responsibility for employee performance management, implementation and inspection of processes and operational standards, and general support of team-wide strategic plan creation and implementation. The M&V FSS will have primary accountability to the M&V Team Leader and is the single point of contact for all internal customers (sales, engineering, delivery, ops) for assigned region(s). Must have the ability to work across many functions and proactively influence scope, remove barriers for staff, and act with urgency to address customer issues and quick-turn requests.  M&V FSS will hold primary responsibility for all aspects of an account portfolio consisting of sales pursuits, solution development opportunities, install projects, and ongoing service contracts.  M&V FSS will be held accountable to conduct portfolio reviews with his staff to drive on-time report delivery, accuracy, cost containment, achievement of expected delivered margin levels, forecasting, labor and expense report approval, proper loading of staff, and proper skill alignment. Operational Responsibilities: Provide direction on day to day issues related to the direct reports' portfolio of accounts.  This includes contract and scope interpretation, setting of expectations, and mentoring with regard to teaming with other roles associated with portfolio. Understand and analyze operational and financial data by accessing SAP and other reporting tools.  Set action plan for operational improvement where applicable.  Including but not limited to:  utilization/capacity planning, financial performance, forecasting, identification of contractual savings risk, and on-time report delivery. Manage utilization of employees and provide project assignment direction.  This requires understanding of labor requirement, timing, and prioritization between booked account work and solution development/sales support.  Work with M&V Team Leader to ensure on-time delivery of reports and other deliverables to both internal and external customers. Lead the review of ESPC bid packages for quality assurance to identify M&V requirements, business risk and customer value created. This includes managing development and implementation of M&V Plan.  Supervise validation of savings from energy savings performance contracting retrofits and compliance with applicable federal, state and local statutes Ensure prudent fiscal management within budget for witnessing on-site spot measurements and short-term data collection during construction and post-retrofit periods. Optimize teamwork with the local Service/Sales to improve customer support, increase contract retention and recapture cancelled customers. Forecast savings shortfall and coordinate mitigation activities. Resolve customer issues and avoid litigation through problem resolution and negotiation. Ensure staff has verified design intent and savings calculations of engineering studies. Capture financial impact factors for feedback to M&V Risk Specialists and Leader. Actively adopt the use of online M&V account database, including frequently inspecting for data quality, acting where needed, and driving timely updates by staff Participate in recurring team and leadership meetings Process Responsibilities: Learn M&V Team processes and manage assigned team to adhere to standards. Assist leadership in the development and implementation of improved processes and associated files.  Champion continuous  improvement through the ongoing review of processes and controls. Seek internal approvals on deviations of processes and policies Work with leadership to support new initiative and pilot program development.  Details would include customer  demographic analysis, report, and file template standards, estimating standards and other process details.  Work with leadership to operationalize and support new initiative development as needed. Manage data integrity and processes related to multiple reporting files and documents managed by M&V team.\ Employee Management Responsibilities: Conduct interim and annual Employee Performance Reviews and Salary Planning Identify, develop, implement, and track employee training and development plans Must drive delegation and ownership to direct reports for standardized work and build accountability into development  plans Provide structured and scheduled communication to direct reports Approval of all vacation/travel, responsible for managing schedule conflicts within the group Understand, implement, and manage direct report for compliance to all Safety, T&E, and HR policies, procedures,  specifications, standards, etc. Basic Qualifications: Education:  Bachelor’s Degree (Engineering or related technical field) Professional Certifications: CMVP, CEM, or CEA 5 + years’ experience in development & implementation of Measurement & Verification (M&V) plans and cost estimates for ESPC projects Minimum of 5 years of experience with engineering and energy savings calculations for performance contracting Proficiency with MS Office Fluency in written and spoken English  Must be a United States citizen to gain access to the customer sites. (if position in US) Additional Qualifications:  5 +  years of extensive HVAC operations troubleshooting utilizing a combination of remote and onsite techniques 5 +  years of experience with Energy Conservation Measure (ECM) creation, savings analysis, financial modeling, and mitigating shortfalls 3+ years of experience in Energy management control systems operational and programming analysis for system optimization and commissioning Ability to travel 25%, possibly more with local accounts within driving distance Experience managing a group or team desired Strong customer account management skills with a focus on Retention and Growth highly desired Program management or proven experience leading a major initiative a plus Working knowledge of SAP Extensive customer presentation experience Highly skilled with interaction and influencing at all levels within an organization Deep industry knowledge (FEMP, IPMVP, and other local ESPC standards) Skills and Competencies: Highly organized with attention to detail and great documentation skills Ability to adapt to a cyclical workload and multi-task to manage varying priorities Quick grasp, flexible, pro-active, and accurate Sound judgment, problem solving & appropriate decisiveness Sound business acumen, including resource management, cash flows, conflict resolution, and contract management Ability to work collaboratively in a matrixed team environment with a win-win orientation Strong organization and planning skills Duties require professional verbal and written communication skills; analytical and problem-solving skills; ability to provide sound and reliable judgment in complex business situations Strong leadership presence and direct communication style with a focus on results are highly preferred Experience in reviewing and redesigning of processes  Ability to work independently and as part of a remote team