Assistant Manager, Public Safety

  • Museum of Science
  • Boston
  • Feb 01, 2022
Full time Security Safety Customer Service Facilities Manager

Job Description

Assistant Manager, Public Safety

Museum of Science, Boston

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


Works with the Director of Public Safety to achieve the optimal operation of safety and security protocols through the supervision of daily operations, ensuring Public Safety staff are properly trained to respond and take appropriate action in emergency situations. Proactively communicate and assist other departments throughout the museum to support their safety and security needs; daily operation of the department's access control and camera system, garage, detex patrols, and report writing systems; assists the Director of Public Safety with coordination of the Emergency Preparedness Plan including but not limited to creating and implementing policies and procedures, taking lead response in an emergency situation in the absence of the Director of Public Safety and being an active member of the Crisis Management Planning Team. Model and provide high degree of customer service to internal and external contacts.


  • 1.5 million visitors each year
  • 1.2 million square feet of property
  • 975 car garage capacity on 5 floors
  • 200+ lost children per year
  • 300+ medical incidents per year
  • 200+ incidents including but not limited to: theft, vandalism, criminal behavior
  • 24 x7 operation which requires working on weekends, holidays & emergency closings
  • Museum is a certified Zoo with over 120 animals
  • Daily customer contact
  • 24-30 school buses per day
  • Monitoring over 100 alarm points
  • Monitoring over 100 surveillance cameras


This position is full-time, 40 hours/week, Sunday-Thursday.


Director, Public Safety


  • Post high school course work, technical degree, associate's degree, business or vocational certificate.
  • 4 or more years of Security or Public Safety experience with a leadership focus of working with staff and the public on floor. This includes experience in coaching staff, dealing with the public, challenging situations and responding to a variety of emergencies on the property.
  • Demonstrated ability to exercise sound judgment
  • Demonstrated ability to remain calm in emergencies
  • Demonstrated ability to train and supervise staff
  • Attention to detail and thorough comprehension of the English language to provide comprehensive written incident reports acceptable for external use
  • Successful completion of CPR/1st Aid certification
  • Demonstrated customer service skills for external and internal contacts.
  • Familiarity on how to use C-Cure 9000, Software house IP camera system, Keywatcher and report writing software.
  • Ability to comprehensively operate windows based computer systems and electronic equipment


Exempt (Salaried). $70,000 - $75,000 annually


Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!


Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.