American Red Cross
Washington, District of Columbia
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: We are seeking a dynamic highly skilled and experienced Payment Gateway Integration Specialist to join our Payment gateway support technical integration team. This role is crucial for ensuring seamless integration between payment gateway platforms (PayPal/Braintree, Stripe) and our various internal departments & lines of service, vendors, and applications. If you are skilled in payment gateway technology integration, can drive seamless integrations, provide guidance to stakeholders, contribute to the growth and success of our organization, and meet the qualifications below, we encourage you to apply. Join us in our mission to make a difference in the world. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States working East Coast hours. (Core work hours are 8:30am – 5:30pm EST.) WHERE YOUR CAREER IS A FORCE FOR GOOD: The Payment Gateway Integration Specialist will serve as the e-commerce Subject Matter Expert (SME) for both business and technical gateway integrations across The American Red Cross, including Red Cross Online (redcross.org), Fundraising, Training Services and any current and future applications utilizing Braintree. This position will also liaise with Braintree for technical issues, monitor trends, and provide technical support to vendors integrating with gateway providers. Key Responsibilities: • Technical Liaison: Act as the primary point of contact for technical inquiries and issues with payment gateways specifically Braintree and Stripe, working closely with their support team to coordinate vendor resources and vendor staff from Braintree. Continuously monitor and track technical issues related to Braintree/Stripe and escalate them as necessary to ensure prompt resolution. • Gateway Integrations: Work closely with internal departments and all current and future Red Cross vendors integrating with Braintree, such as Salesforce, Adobe, donor processing systems, and other systems to ensure successful integrations with Braintree. This includes establishing and maintaining integration standards, issuance and maintenance of API keys, monitoring data flows, facilitating Braintree-related projects and Braintree release management. Understand the impact of system changes across the platform, streamline QA, and establish accountability. Drive initiative delivery from inception to launch with the internal and third-party development teams • New Relic Monitoring and Reporting: Enhance and expand the use of New Relic for monitoring Braintree integrations and generating meaningful reports to optimize performance. This includes active live monitoring; implementing critical alerts; and completing daily, weekly, and long-term trend analysis; etc • Product Roadmap: Collaborate with Braintree and stakeholders to develop and maintain a product roadmap, ensuring alignment with our organization's long-term goals. • Governance Process: Establish and lead a governance process for Braintree changes and upgrades, ensuring that changes are implemented smoothly and do not disrupt operations. • Reporting: Provide comprehensive reports and analytics related to Braintree integration performance, identifying gaps and areas for improvement. • Systems Test Reviews: Review system test plans of Braintree integrations and systems testing to ensure that they are comprehensive and cover all major components to enhance overall performance. • Data Mining: Leverage data analysis skills to understand data and identify opportunities for marketing cross-channel buyers and donors, contributing to our long-term strategic goals. • Access Management and Security: Implement safeguards aligned with permission management and oversee policies for secure access to Braintree. • Convening Stakeholders: Ensure a deep understanding of the impacts of changes across the organization, the flow of data in and out of Braintree, and end-to-end solutions for donor/customer experiences. • Training and Ongoing Communication: Develop a user-wide communication system for improvements and changes, define training requirements for new users, and facilitate onboarding training for new employees. • New Partner (Vendor) Onboarding/MAID Process: Create a checklist of requirements, steps, and processes for onboarding new partners/vendors and ensure compliance with guidelines. Oversee the onboarding of new payment partners through the due diligence process, technical integration, certification, and end-to-end testing Scope: people manager that interprets and administers policies, process, and procedures that may affect sections and subordinate units. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • Bachelor's degree in a related field or equivalent work experience. • Minimum 7 years working in technology • 3+ years working extensively with Braintree/PayPal products, Payments (Credit Card, Banking, Online, Offline) and payment gateways and payment processors (Braintree preferred). • Understanding of Payments Processing Industry • ACH/EFT (Electronic Funds Transfer) and Credit Card Payment Processing/Digital Wallets • PCI DSS (Payment Card Industry Data Security Standards) Requirements and Certification process • Coordinating with development teams and development lifecycles • Working cross functionally to develop technology platform strategy. • Working under tight deadlines and with urgency • Strong technical and analytical skills. • Excellent communication and collaboration abilities. • Project management experience is a plus. • Data analysis and reporting proficiency. • Prior experience working in a non-profit organization is advantageous. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). +++++++++++++++++++++++++++++ PAY INFORMATION: The starting annual salary range for this position is $115K - $135K. We do not offer an annual bonus for this role. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with up to 5% Match • Paid Family Leave • Employee Assistance Programs • Disability and Insurance: Short + Long Term • Service Awards and Recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: We are seeking a dynamic highly skilled and experienced Payment Gateway Integration Specialist to join our Payment gateway support technical integration team. This role is crucial for ensuring seamless integration between payment gateway platforms (PayPal/Braintree, Stripe) and our various internal departments & lines of service, vendors, and applications. If you are skilled in payment gateway technology integration, can drive seamless integrations, provide guidance to stakeholders, contribute to the growth and success of our organization, and meet the qualifications below, we encourage you to apply. Join us in our mission to make a difference in the world. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States working East Coast hours. (Core work hours are 8:30am – 5:30pm EST.) WHERE YOUR CAREER IS A FORCE FOR GOOD: The Payment Gateway Integration Specialist will serve as the e-commerce Subject Matter Expert (SME) for both business and technical gateway integrations across The American Red Cross, including Red Cross Online (redcross.org), Fundraising, Training Services and any current and future applications utilizing Braintree. This position will also liaise with Braintree for technical issues, monitor trends, and provide technical support to vendors integrating with gateway providers. Key Responsibilities: • Technical Liaison: Act as the primary point of contact for technical inquiries and issues with payment gateways specifically Braintree and Stripe, working closely with their support team to coordinate vendor resources and vendor staff from Braintree. Continuously monitor and track technical issues related to Braintree/Stripe and escalate them as necessary to ensure prompt resolution. • Gateway Integrations: Work closely with internal departments and all current and future Red Cross vendors integrating with Braintree, such as Salesforce, Adobe, donor processing systems, and other systems to ensure successful integrations with Braintree. This includes establishing and maintaining integration standards, issuance and maintenance of API keys, monitoring data flows, facilitating Braintree-related projects and Braintree release management. Understand the impact of system changes across the platform, streamline QA, and establish accountability. Drive initiative delivery from inception to launch with the internal and third-party development teams • New Relic Monitoring and Reporting: Enhance and expand the use of New Relic for monitoring Braintree integrations and generating meaningful reports to optimize performance. This includes active live monitoring; implementing critical alerts; and completing daily, weekly, and long-term trend analysis; etc • Product Roadmap: Collaborate with Braintree and stakeholders to develop and maintain a product roadmap, ensuring alignment with our organization's long-term goals. • Governance Process: Establish and lead a governance process for Braintree changes and upgrades, ensuring that changes are implemented smoothly and do not disrupt operations. • Reporting: Provide comprehensive reports and analytics related to Braintree integration performance, identifying gaps and areas for improvement. • Systems Test Reviews: Review system test plans of Braintree integrations and systems testing to ensure that they are comprehensive and cover all major components to enhance overall performance. • Data Mining: Leverage data analysis skills to understand data and identify opportunities for marketing cross-channel buyers and donors, contributing to our long-term strategic goals. • Access Management and Security: Implement safeguards aligned with permission management and oversee policies for secure access to Braintree. • Convening Stakeholders: Ensure a deep understanding of the impacts of changes across the organization, the flow of data in and out of Braintree, and end-to-end solutions for donor/customer experiences. • Training and Ongoing Communication: Develop a user-wide communication system for improvements and changes, define training requirements for new users, and facilitate onboarding training for new employees. • New Partner (Vendor) Onboarding/MAID Process: Create a checklist of requirements, steps, and processes for onboarding new partners/vendors and ensure compliance with guidelines. Oversee the onboarding of new payment partners through the due diligence process, technical integration, certification, and end-to-end testing Scope: people manager that interprets and administers policies, process, and procedures that may affect sections and subordinate units. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • Bachelor's degree in a related field or equivalent work experience. • Minimum 7 years working in technology • 3+ years working extensively with Braintree/PayPal products, Payments (Credit Card, Banking, Online, Offline) and payment gateways and payment processors (Braintree preferred). • Understanding of Payments Processing Industry • ACH/EFT (Electronic Funds Transfer) and Credit Card Payment Processing/Digital Wallets • PCI DSS (Payment Card Industry Data Security Standards) Requirements and Certification process • Coordinating with development teams and development lifecycles • Working cross functionally to develop technology platform strategy. • Working under tight deadlines and with urgency • Strong technical and analytical skills. • Excellent communication and collaboration abilities. • Project management experience is a plus. • Data analysis and reporting proficiency. • Prior experience working in a non-profit organization is advantageous. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). +++++++++++++++++++++++++++++ PAY INFORMATION: The starting annual salary range for this position is $115K - $135K. We do not offer an annual bonus for this role. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with up to 5% Match • Paid Family Leave • Employee Assistance Programs • Disability and Insurance: Short + Long Term • Service Awards and Recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Job Title: Director of Communications
Salary Range: $110,000 - $140,000
Reports to: Vice President of Advancement
Status : Full Time (40 hours/week)
Starting: February 2024
Deadline to Apply: January 19, 2024
Location: Washington DC Area
About Generation Hope:
Generation Hope is a nonprofit organization with a mission to ensure all student parents have the opportunities to succeed and experience economic mobility by engaging education and policy partners to drive systemic change and providing direct support to teen parents in college as well as their children through holistic, two-generation programming. To date, we have
provided over $1 million in tuition assistance, supported almost 450 teen parents in college, celebrated more than 170 degrees earned through our program, and built relationships with 30+ two and four-year institutions nationwide. For more information, please visit www.generationhope.org .
By joining our team, you will work for an organization named "one of the best nonprofits" by Spur Local. Not only do we live out and operationalize our values, we do the work to create a culture that truly supports every member of our staff. The best part of our organization is the people, from the families we serve to the team we have deliberately cultivated. We strive for excellence while understanding the most valuable asset that we have is our people. We celebrate diversity in all forms, including thought, professional and lived experiences, race, gender - even taste in music. If this sounds like a mission and work environment you would like to contribute to and grow with, please consider joining our team.
Position:
Generation Hope is seeking a Director of Communications to develop and lead our overarching communications strategy to enhance Generation Hope’s visibility nationally, regionally, and locally by effectively conveying our mission, programs, and impact to various stakeholders, including student parents, donors, partner organizations, policymakers, and the broader field of higher education. The Director will also drive efforts to enhance Generation Hope’s thought leadership profile through traditional earned media efforts and content development via our own channels. Working closely with the Communications Manager, Digital Marketing Specialist, Communications Coordinator, and our public relations firm, the Director will broaden awareness of Generation Hope’s impact, expertise, and family-centered approach; elevate the voice of Generation Hope and its senior leaders as subject matter experts; and ensure the voices of families are uplifted, honored, and heard. The ideal candidate is an exceptional communicator with a proven track record in large scale, national scope, mission-driven, and social impact environments. This role requires a strategic thinker, an excellent communicator, and a team player who can collaborate across departments to achieve organizational goals.
RESPONSIBILITIES
Strategy & Evaluation
Develop and implement an annual, multi-faceted communications strategy that builds and maintains a positive organizational brand and supports Generation Hope’s strategic goals and priorities
Ensure consistent and compelling branding across all communication materials, including websites, video, organic and paid social media, print materials, collateral, slide decks, and press releases. Protect and enhance the organization's reputation through effective brand management.
Create and deploy a guide for the organization that details consistent language and terms and work with the Race Equity Working Group to ensure that our language is inclusive and reflects our race equity commitment
Monitor and analyze audience engagement both digitally and through conversion rates, using data to make informed decisions and to strengthen, improve, and evaluate communications strategies
Lead the assessment of current internal and external communications and media practices, systems, and processes and the design and execution of new practices, systems, and processes. Develop and track communications performance metrics on a quarterly basis.
Develop and manage an organizational crisis communications plan to ensure best practices in brand protection and management.
Create and manage systems for ensuring consistent and on-brand communications across all direct-service sites
Evaluate the organization’s current website assets and needs and lead a website redevelopment project to guide the organization’s future online presence
Storytelling
Ensure the Communications team is creating engaging and impactful content for various platforms and collaborate with other departments to gather content and success stories
Work with PR firm to deploy consistent, timely, and strategic press and media relations efforts that are aligned with the annual communications plan and build long-term relationships with key press (emphasizing economic mobility, higher ed, family, student parents, early childhood, race equity, advocacy)
In partnership with our public relations firm, develop press kits, timelines, and fact sheets for internal and external stakeholders
Ensure the organization's website is up to date with fresh content, reflecting the latest initiatives and developments. Optimize website content for search engine visibility and user experience.
Collaborate with the Development team to create compelling campaigns and donor communication materials, including the annual report, to convey the impact of donations and appreciate supporters
Partner with the Programming team to amplify student parent voices and share strengths-based stories about their persistence and success through digital and print media and support recruitment efforts
Support the Learning & Innovation team by developing and refining technical assistance and FamilyU materials for marketing and programmatic use
Work with the Policy & Research team to respond quickly to legislative shifts that could impact student parents and families by assisting with drafting official statements, talking points, briefs, op-eds, etc., and by pursuing relevant media opportunities
Collaborate with the Operations team to position Generation Hope as a nationally-celebrated workplace
Play a key role in rolling out Generation Hope research and reports and lead efforts to disseminate findings, including through website downloads
With the Communications Manager and Communications Coordinator, review talking points, remarks, presentations, and other supporting material for Generation Hope CEO and staff, as needed
Oversee processes to effectively capture programming and impact by engaging photographers, videographers, and other vendors, as necessary
Provide hands-on crisis communications support and counsel across Generation Hope, as needed
Management
Oversee the Communications team, directly supervising the Communications Manager and supporting their supervision of the Digital Marketing Specialist, the Communications Coordinator, and other team members as we continue to grow the team. Provide ongoing coaching and development and promote a culture of high performance, accountability, continuous improvement, and collaboration.
Oversee the creation of timelines for all communications projects and establish accountability systems for the completion of major tasks
Work closely with our Development team to ensure strong partnership with funders and supporters. Act as an effective steward of program-restricted resources by managing and monitoring the Communications budget.
Serve as a member of Generation Hope’s Leadership Team.
Other duties as assigned
REQUIRED SKILLS AND KNOWLEDGE:
Personal qualities of integrity, credibility, and a commitment to Generation Hope’s mission
Bachelor’s degree required, preferably in the field of communications, public relations, marketing, or other related areas; Master’s Degree preferred.
Minimum 5 years relevant work experience in a mission-driven, social impact, non-profit, philanthropy, and/or communications field
At least 2 years of management experience required
Proven experience with communications planning and execution on a local, regional, and national scale including messaging strategy; public affairs/public relations; brand consistency and development; reputation stewardship; content development; writing and editing; project management; presentation development; thought leadership; and budget management
A proficient understanding of the new and evolving media landscape
Effective and adept at translating messages for different key audiences including media, local city government leaders, policymakers, and other thought leaders
History of supporting and informing the design and development of content, executive and high-level communications, events, and convenings
Experience with digital advertising and paid social media strategy is preferred
Strong interpersonal skills to work collaboratively within Generation Hope as well as with external stakeholders
Excellent written and verbal communication skills, ability to create high-quality deliverables for wide-scale use with accuracy, and comfort engaging large and small audiences both in-person and virtually
Ability to think creatively, initiate and manage projects, and follow through on plans
Evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment
Exceptionally detail-oriented, organized, and deadline-driven
Creative and collaborative problem-solver; comfortable working through ambiguity to define priorities
Proficiency in MS Office Suite and Google Suite Workspace required
Proficiency in design software (Canva, InDesign, etc.) is preferred
Proficiency with digital communications tools and web design systems (Squarespace, MailChimp, etc.) is preferred
Personal and professional commitment to understanding and dismantling systemic and institutional racism
TRAVEL
This position requires travel, approximately 20% of the time, in and out of the DC Metro area. Must be able to travel via plane, train, or car.
CANDIDATES MUST RESIDE IN WASHINGTON, D.C., VIRGINIA, OR MARYLAND BEFORE THE EMPLOYMENT START DATE. Generation Hope has a hybrid remote and in-office work model.
Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at generationhope.org/careers. As a safeguard to the health of our employees, participants, and community, all new hires must be fully vaccinated against COVID-19 by the employment start date. Our full vaccination policy is available here .
To apply, please complete the online application . If this link does not work, you can access the application at this URL: https://Generation_Hope.formstack.com/forms/apply_now . No calls, please.
Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.
Dec 22, 2023
Full time
Job Title: Director of Communications
Salary Range: $110,000 - $140,000
Reports to: Vice President of Advancement
Status : Full Time (40 hours/week)
Starting: February 2024
Deadline to Apply: January 19, 2024
Location: Washington DC Area
About Generation Hope:
Generation Hope is a nonprofit organization with a mission to ensure all student parents have the opportunities to succeed and experience economic mobility by engaging education and policy partners to drive systemic change and providing direct support to teen parents in college as well as their children through holistic, two-generation programming. To date, we have
provided over $1 million in tuition assistance, supported almost 450 teen parents in college, celebrated more than 170 degrees earned through our program, and built relationships with 30+ two and four-year institutions nationwide. For more information, please visit www.generationhope.org .
By joining our team, you will work for an organization named "one of the best nonprofits" by Spur Local. Not only do we live out and operationalize our values, we do the work to create a culture that truly supports every member of our staff. The best part of our organization is the people, from the families we serve to the team we have deliberately cultivated. We strive for excellence while understanding the most valuable asset that we have is our people. We celebrate diversity in all forms, including thought, professional and lived experiences, race, gender - even taste in music. If this sounds like a mission and work environment you would like to contribute to and grow with, please consider joining our team.
Position:
Generation Hope is seeking a Director of Communications to develop and lead our overarching communications strategy to enhance Generation Hope’s visibility nationally, regionally, and locally by effectively conveying our mission, programs, and impact to various stakeholders, including student parents, donors, partner organizations, policymakers, and the broader field of higher education. The Director will also drive efforts to enhance Generation Hope’s thought leadership profile through traditional earned media efforts and content development via our own channels. Working closely with the Communications Manager, Digital Marketing Specialist, Communications Coordinator, and our public relations firm, the Director will broaden awareness of Generation Hope’s impact, expertise, and family-centered approach; elevate the voice of Generation Hope and its senior leaders as subject matter experts; and ensure the voices of families are uplifted, honored, and heard. The ideal candidate is an exceptional communicator with a proven track record in large scale, national scope, mission-driven, and social impact environments. This role requires a strategic thinker, an excellent communicator, and a team player who can collaborate across departments to achieve organizational goals.
RESPONSIBILITIES
Strategy & Evaluation
Develop and implement an annual, multi-faceted communications strategy that builds and maintains a positive organizational brand and supports Generation Hope’s strategic goals and priorities
Ensure consistent and compelling branding across all communication materials, including websites, video, organic and paid social media, print materials, collateral, slide decks, and press releases. Protect and enhance the organization's reputation through effective brand management.
Create and deploy a guide for the organization that details consistent language and terms and work with the Race Equity Working Group to ensure that our language is inclusive and reflects our race equity commitment
Monitor and analyze audience engagement both digitally and through conversion rates, using data to make informed decisions and to strengthen, improve, and evaluate communications strategies
Lead the assessment of current internal and external communications and media practices, systems, and processes and the design and execution of new practices, systems, and processes. Develop and track communications performance metrics on a quarterly basis.
Develop and manage an organizational crisis communications plan to ensure best practices in brand protection and management.
Create and manage systems for ensuring consistent and on-brand communications across all direct-service sites
Evaluate the organization’s current website assets and needs and lead a website redevelopment project to guide the organization’s future online presence
Storytelling
Ensure the Communications team is creating engaging and impactful content for various platforms and collaborate with other departments to gather content and success stories
Work with PR firm to deploy consistent, timely, and strategic press and media relations efforts that are aligned with the annual communications plan and build long-term relationships with key press (emphasizing economic mobility, higher ed, family, student parents, early childhood, race equity, advocacy)
In partnership with our public relations firm, develop press kits, timelines, and fact sheets for internal and external stakeholders
Ensure the organization's website is up to date with fresh content, reflecting the latest initiatives and developments. Optimize website content for search engine visibility and user experience.
Collaborate with the Development team to create compelling campaigns and donor communication materials, including the annual report, to convey the impact of donations and appreciate supporters
Partner with the Programming team to amplify student parent voices and share strengths-based stories about their persistence and success through digital and print media and support recruitment efforts
Support the Learning & Innovation team by developing and refining technical assistance and FamilyU materials for marketing and programmatic use
Work with the Policy & Research team to respond quickly to legislative shifts that could impact student parents and families by assisting with drafting official statements, talking points, briefs, op-eds, etc., and by pursuing relevant media opportunities
Collaborate with the Operations team to position Generation Hope as a nationally-celebrated workplace
Play a key role in rolling out Generation Hope research and reports and lead efforts to disseminate findings, including through website downloads
With the Communications Manager and Communications Coordinator, review talking points, remarks, presentations, and other supporting material for Generation Hope CEO and staff, as needed
Oversee processes to effectively capture programming and impact by engaging photographers, videographers, and other vendors, as necessary
Provide hands-on crisis communications support and counsel across Generation Hope, as needed
Management
Oversee the Communications team, directly supervising the Communications Manager and supporting their supervision of the Digital Marketing Specialist, the Communications Coordinator, and other team members as we continue to grow the team. Provide ongoing coaching and development and promote a culture of high performance, accountability, continuous improvement, and collaboration.
Oversee the creation of timelines for all communications projects and establish accountability systems for the completion of major tasks
Work closely with our Development team to ensure strong partnership with funders and supporters. Act as an effective steward of program-restricted resources by managing and monitoring the Communications budget.
Serve as a member of Generation Hope’s Leadership Team.
Other duties as assigned
REQUIRED SKILLS AND KNOWLEDGE:
Personal qualities of integrity, credibility, and a commitment to Generation Hope’s mission
Bachelor’s degree required, preferably in the field of communications, public relations, marketing, or other related areas; Master’s Degree preferred.
Minimum 5 years relevant work experience in a mission-driven, social impact, non-profit, philanthropy, and/or communications field
At least 2 years of management experience required
Proven experience with communications planning and execution on a local, regional, and national scale including messaging strategy; public affairs/public relations; brand consistency and development; reputation stewardship; content development; writing and editing; project management; presentation development; thought leadership; and budget management
A proficient understanding of the new and evolving media landscape
Effective and adept at translating messages for different key audiences including media, local city government leaders, policymakers, and other thought leaders
History of supporting and informing the design and development of content, executive and high-level communications, events, and convenings
Experience with digital advertising and paid social media strategy is preferred
Strong interpersonal skills to work collaboratively within Generation Hope as well as with external stakeholders
Excellent written and verbal communication skills, ability to create high-quality deliverables for wide-scale use with accuracy, and comfort engaging large and small audiences both in-person and virtually
Ability to think creatively, initiate and manage projects, and follow through on plans
Evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment
Exceptionally detail-oriented, organized, and deadline-driven
Creative and collaborative problem-solver; comfortable working through ambiguity to define priorities
Proficiency in MS Office Suite and Google Suite Workspace required
Proficiency in design software (Canva, InDesign, etc.) is preferred
Proficiency with digital communications tools and web design systems (Squarespace, MailChimp, etc.) is preferred
Personal and professional commitment to understanding and dismantling systemic and institutional racism
TRAVEL
This position requires travel, approximately 20% of the time, in and out of the DC Metro area. Must be able to travel via plane, train, or car.
CANDIDATES MUST RESIDE IN WASHINGTON, D.C., VIRGINIA, OR MARYLAND BEFORE THE EMPLOYMENT START DATE. Generation Hope has a hybrid remote and in-office work model.
Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at generationhope.org/careers. As a safeguard to the health of our employees, participants, and community, all new hires must be fully vaccinated against COVID-19 by the employment start date. Our full vaccination policy is available here .
To apply, please complete the online application . If this link does not work, you can access the application at this URL: https://Generation_Hope.formstack.com/forms/apply_now . No calls, please.
Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.
GSCO celebrates diversity and values the strengths that come with having a diverse community. People from historically marginalized groups are strongly encouraged to apply.
Girl Scouts of Colorado offers amazing opportunities for talented, forward-thinking, innovative individuals who share our vision of helping girls and young women change the world for the better.
Girl Scouts has been equipping girls to achieve their full potential more than 100 years-and today, Girl Scouts stands as the preeminent leadership development organization for girls, with 2.5 million members across the nation and around the globe.
At Girl Scouts of Colorado, we serve more than 20,000 members and we believe all girls should have the opportunity to reach their full potential and all girls have the power to change the world.
Here's your opportunity to enhance your career while making a difference in girls' lives and in the world!
You will be joining a supportive and flexible work environment with team members who work together to champion girl ambition. We are on a mission to build girls of courage, confidence, and character who make the world a better place. The right candidate won't just be promoting a program. Their work will impact and change future generations!
Program Director General Duties: The Program Director is responsible for providing leadership and oversight of sponsored or grant-funded programs and program partnerships. The Program Director contributes to the development of innovative strategies and effective customer service to drive membership engagement in council programs and drive membership recruitment efforts through program offerings. This position serves as a Girl Scout program content expert and leverages that knowledge to ensure the implementation of consistent, high-quality programming, Girl Scout Leadership Experience delivery, and integration of child and adult member experiences.
ESSENTIAL DUTIES & RESPONSIBILITIES
Team Leadership
Provides leadership and management to the Program team.
Ensures the team complies with and supports the GSUSA philosophy and the council policies, procedures, standards, and business practices.
Provides clear and consistent accountabilities and direction to staff teams, ensuring that ongoing coaching, feedback, and staff development is managed, resulting in a high-functioning team.
Provides direction and guidance to staff in determining and developing innovative and inclusive program strategies throughout the council.
Develops and administers team program budgets in coordination with department leadership.
Works with fund development department to identify grant and funding opportunities; assist in grant application and evaluation process.
Funded and Partner Programs
Cultivates the interest and support of key community leaders, family members, institutions, and business organizations.
Interprets and promotes Girl Scouting to the community.
Works closely with the fund development team to lead and facilitate community and corporate partnerships and donor relationships to increase the implementation of quality programs for members statewide.
Supports Program & Events Manager and Community Relationships & Events Manager in delivery of grant funded programs.
Determines metrics for success for corporate and grant-funded programs, in concert with external partners and fund development team.
Proactively monitors progress toward metrics, driving course-correction as needed to achieve results. Contributes to preparation of grant reports.
Creates, writes, and applies existing Girl Scout programs and curriculum to meet the needs of funded program opportunities.
Develops and oversees implementation of annual program plan.
Maintains cross-departmental Girl Scout program calendar and communications.
Monitors trends in youth programming to ensure GSCO program offerings stay relevant.
Partners with membership and marketing communication teams to drive awareness of and participation in council-sponsored activities.
Monitors and reports on program participation and impact data to internal stakeholders.
Oversees and supports Highest Awards programs with a focus on increasing member and community awareness of the Gold Award, driving participation in the Highest Awards, and ensuring quality of program experience and outcomes for participants.
Serves as council subject matter expert on the national program portfolio and supports/ensures council's alignment with national standards.
Oversees the release and implementation of new programming released by GSUSA.
PRIMARY CROSS-FUNCTIONAL RESPONSIBILITIES
Collaborates with the broader Program & Membership Experience department and other teams to support the development and implementation of goals and action plans related to member engagement and support. Works closely with the Senior Membership Director, Customer Experience and Systems Director, DEI Engagement Director, and Marketing Communications team.
Collaborates with fund development team to represent Girl Scout programming to potential funders and deliver grant-funded programs. Works with the fund development team on regular and consistent partner communications and impact reporting.
Works cross functionally with other departments to support membership and the council's plan of work.
Support the efforts and commitments of Girl Scouts of Colorado in pluralism and diversity throughout the organization and within each community served.
Embrace diversity and inclusiveness by contributing to positive relationships between diverse racial, ethnic, and social groups in the Council as a whole and between employees and volunteers.
JOB QUALIFICATIONS
Education and/or Formal Training
Bachelor's Degree in nonprofit management, education, public administration or related field or equivalent of education and experience; master's degree preferred.
Experience
Minimum of three years' experience as a manager of a multi-person team.
Minimum of five years' experience in a related field such as youth development, volunteer coordination or support, teaching, program management, or fund development.
Proven curriculum development skills.
Demonstrated success with program management including outcomes evaluation and analysis.
Significant experience in the development and implementation of large-scale collaborations, and cross-functional teams.
Experience working in a regional or statewide manner.
Knowledge, Skills, and Abilities
Excellent skills planning and leading cross-functional projects, including proven success in project management.
High level of interpersonal skills, strong verbal and written communication skills.
Ability to communicate effectively with employees, customers, and vendors.
Strong verbal and written communication skills demonstrated through:
Ability to read, analyze, and interpret relevant publications, policies, and procedures.
Ability to write reports.
Ability to effectively present information and respond to questions from groups of managers, volunteers, and the general public.
Excellent organizational skills.
Ability to work in a team environment with other departments.
Ability to multi-task and prioritize and assist other staff with these efforts.
Knowledge of Girl Scout program desired.
Bilingual and bicultural skills desired but not required.
Proficiency with Microsoft Office Suite and customer relationship management systems.
Additional Requirements
Must be able to pass a criminal background check acceptable to GSCO standards.
Access to registered transportation with insurance at required state levels to conduct business statewide.
Valid driver's license and driving record acceptable to the Girl Scout insurance company standards.
Salary:
This position pays a salaried range of $70,000-$75,000/year, plus mileage reimbursement.
Benefits:
403(b) Retirement Plan - GSCO matches 100% of employee contribution up to 2% of pay.
Health Insurance (93% Employer Paid for Employee Coverage)
Dental Insurance (76% Employer Paid for Employee Coverage)
Vision Insurance - Optional
Short Term Disability - 100% Employer Paid
Long Term Disability - 100% Employer Paid
Life Insurance - fully paid by GSCO, 2x annual salary*
Accidental Death and Dismemberment - fully paid by GSCO, 2x annual salary*
Optional Supplemental Life Insurance (Employee/Spouse/Children)- Employee paid - for additional employee coverage and dependents.
Flexible Spending Accounts (Medical/Dependent Care)
Employee Assistance Program - 100% Employer Paid
Headspace (Employer Paid)
ZayZoon Pay Advances
Vacation - Employees accrue 10 vacation days per year.
Sick Leave - Employees earn one day per month.
Holidays - 10 scheduled holidays per year
Office Closures - 4 Weeks of Paid Office Closures (Week of Independence Day; Thanksgiving Week; Winter Holiday 2 weeks)
This position may have the ability to work a remote/flex hybrid schedule.
We encourage applications from individuals with diverse backgrounds, including people with disabilities. Our workplace is inclusive, and we strive to create an accessible and accommodating environment for all employees. We comply with all applicable laws and regulations regarding accommodations for disabilities, including the Americans with Disabilities Act (ADA). If you are invited to interview and require accommodations, please inform us in advance so that we can make the necessary arrangements to ensure a smooth and accessible interview experience. If you have questions about accessibility or need assistance with the application process, please contact Human Resources at careers@gscolorado.org or 877-404-5708. We are here to help.
Girl Scouts of Colorado celebrates diversity and values the strengths that come with having a diverse community. People from historically marginalized groups are strongly encouraged to apply.
Girl Scouts of Colorado (GSCO) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: GSCO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at GSCO are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations where we operate. GSCO will not tolerate discrimination or harassment based on any of these characteristics.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://girlscoutsco.workbrightats.com/jobs/1044323-286147.html
Nov 20, 2023
Full time
GSCO celebrates diversity and values the strengths that come with having a diverse community. People from historically marginalized groups are strongly encouraged to apply.
Girl Scouts of Colorado offers amazing opportunities for talented, forward-thinking, innovative individuals who share our vision of helping girls and young women change the world for the better.
Girl Scouts has been equipping girls to achieve their full potential more than 100 years-and today, Girl Scouts stands as the preeminent leadership development organization for girls, with 2.5 million members across the nation and around the globe.
At Girl Scouts of Colorado, we serve more than 20,000 members and we believe all girls should have the opportunity to reach their full potential and all girls have the power to change the world.
Here's your opportunity to enhance your career while making a difference in girls' lives and in the world!
You will be joining a supportive and flexible work environment with team members who work together to champion girl ambition. We are on a mission to build girls of courage, confidence, and character who make the world a better place. The right candidate won't just be promoting a program. Their work will impact and change future generations!
Program Director General Duties: The Program Director is responsible for providing leadership and oversight of sponsored or grant-funded programs and program partnerships. The Program Director contributes to the development of innovative strategies and effective customer service to drive membership engagement in council programs and drive membership recruitment efforts through program offerings. This position serves as a Girl Scout program content expert and leverages that knowledge to ensure the implementation of consistent, high-quality programming, Girl Scout Leadership Experience delivery, and integration of child and adult member experiences.
ESSENTIAL DUTIES & RESPONSIBILITIES
Team Leadership
Provides leadership and management to the Program team.
Ensures the team complies with and supports the GSUSA philosophy and the council policies, procedures, standards, and business practices.
Provides clear and consistent accountabilities and direction to staff teams, ensuring that ongoing coaching, feedback, and staff development is managed, resulting in a high-functioning team.
Provides direction and guidance to staff in determining and developing innovative and inclusive program strategies throughout the council.
Develops and administers team program budgets in coordination with department leadership.
Works with fund development department to identify grant and funding opportunities; assist in grant application and evaluation process.
Funded and Partner Programs
Cultivates the interest and support of key community leaders, family members, institutions, and business organizations.
Interprets and promotes Girl Scouting to the community.
Works closely with the fund development team to lead and facilitate community and corporate partnerships and donor relationships to increase the implementation of quality programs for members statewide.
Supports Program & Events Manager and Community Relationships & Events Manager in delivery of grant funded programs.
Determines metrics for success for corporate and grant-funded programs, in concert with external partners and fund development team.
Proactively monitors progress toward metrics, driving course-correction as needed to achieve results. Contributes to preparation of grant reports.
Creates, writes, and applies existing Girl Scout programs and curriculum to meet the needs of funded program opportunities.
Develops and oversees implementation of annual program plan.
Maintains cross-departmental Girl Scout program calendar and communications.
Monitors trends in youth programming to ensure GSCO program offerings stay relevant.
Partners with membership and marketing communication teams to drive awareness of and participation in council-sponsored activities.
Monitors and reports on program participation and impact data to internal stakeholders.
Oversees and supports Highest Awards programs with a focus on increasing member and community awareness of the Gold Award, driving participation in the Highest Awards, and ensuring quality of program experience and outcomes for participants.
Serves as council subject matter expert on the national program portfolio and supports/ensures council's alignment with national standards.
Oversees the release and implementation of new programming released by GSUSA.
PRIMARY CROSS-FUNCTIONAL RESPONSIBILITIES
Collaborates with the broader Program & Membership Experience department and other teams to support the development and implementation of goals and action plans related to member engagement and support. Works closely with the Senior Membership Director, Customer Experience and Systems Director, DEI Engagement Director, and Marketing Communications team.
Collaborates with fund development team to represent Girl Scout programming to potential funders and deliver grant-funded programs. Works with the fund development team on regular and consistent partner communications and impact reporting.
Works cross functionally with other departments to support membership and the council's plan of work.
Support the efforts and commitments of Girl Scouts of Colorado in pluralism and diversity throughout the organization and within each community served.
Embrace diversity and inclusiveness by contributing to positive relationships between diverse racial, ethnic, and social groups in the Council as a whole and between employees and volunteers.
JOB QUALIFICATIONS
Education and/or Formal Training
Bachelor's Degree in nonprofit management, education, public administration or related field or equivalent of education and experience; master's degree preferred.
Experience
Minimum of three years' experience as a manager of a multi-person team.
Minimum of five years' experience in a related field such as youth development, volunteer coordination or support, teaching, program management, or fund development.
Proven curriculum development skills.
Demonstrated success with program management including outcomes evaluation and analysis.
Significant experience in the development and implementation of large-scale collaborations, and cross-functional teams.
Experience working in a regional or statewide manner.
Knowledge, Skills, and Abilities
Excellent skills planning and leading cross-functional projects, including proven success in project management.
High level of interpersonal skills, strong verbal and written communication skills.
Ability to communicate effectively with employees, customers, and vendors.
Strong verbal and written communication skills demonstrated through:
Ability to read, analyze, and interpret relevant publications, policies, and procedures.
Ability to write reports.
Ability to effectively present information and respond to questions from groups of managers, volunteers, and the general public.
Excellent organizational skills.
Ability to work in a team environment with other departments.
Ability to multi-task and prioritize and assist other staff with these efforts.
Knowledge of Girl Scout program desired.
Bilingual and bicultural skills desired but not required.
Proficiency with Microsoft Office Suite and customer relationship management systems.
Additional Requirements
Must be able to pass a criminal background check acceptable to GSCO standards.
Access to registered transportation with insurance at required state levels to conduct business statewide.
Valid driver's license and driving record acceptable to the Girl Scout insurance company standards.
Salary:
This position pays a salaried range of $70,000-$75,000/year, plus mileage reimbursement.
Benefits:
403(b) Retirement Plan - GSCO matches 100% of employee contribution up to 2% of pay.
Health Insurance (93% Employer Paid for Employee Coverage)
Dental Insurance (76% Employer Paid for Employee Coverage)
Vision Insurance - Optional
Short Term Disability - 100% Employer Paid
Long Term Disability - 100% Employer Paid
Life Insurance - fully paid by GSCO, 2x annual salary*
Accidental Death and Dismemberment - fully paid by GSCO, 2x annual salary*
Optional Supplemental Life Insurance (Employee/Spouse/Children)- Employee paid - for additional employee coverage and dependents.
Flexible Spending Accounts (Medical/Dependent Care)
Employee Assistance Program - 100% Employer Paid
Headspace (Employer Paid)
ZayZoon Pay Advances
Vacation - Employees accrue 10 vacation days per year.
Sick Leave - Employees earn one day per month.
Holidays - 10 scheduled holidays per year
Office Closures - 4 Weeks of Paid Office Closures (Week of Independence Day; Thanksgiving Week; Winter Holiday 2 weeks)
This position may have the ability to work a remote/flex hybrid schedule.
We encourage applications from individuals with diverse backgrounds, including people with disabilities. Our workplace is inclusive, and we strive to create an accessible and accommodating environment for all employees. We comply with all applicable laws and regulations regarding accommodations for disabilities, including the Americans with Disabilities Act (ADA). If you are invited to interview and require accommodations, please inform us in advance so that we can make the necessary arrangements to ensure a smooth and accessible interview experience. If you have questions about accessibility or need assistance with the application process, please contact Human Resources at careers@gscolorado.org or 877-404-5708. We are here to help.
Girl Scouts of Colorado celebrates diversity and values the strengths that come with having a diverse community. People from historically marginalized groups are strongly encouraged to apply.
Girl Scouts of Colorado (GSCO) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: GSCO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at GSCO are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations where we operate. GSCO will not tolerate discrimination or harassment based on any of these characteristics.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://girlscoutsco.workbrightats.com/jobs/1044323-286147.html
THE ROLE:
The Digital Communications Director will be responsible for strategizing, executing and managing NextGen’s digital media — including our social-media influencer program and online advertising — as well as overseeing our owned social media platforms, website, and organic SMS and email organizing programs. In short, this role leads all digital messaging for the nation’s largest youth voter mobilization organization and works to advance our organizing and electoral priorities.
The Digital Communications Director will be experienced in developing and managing budgets for digital media campaigns — including in partnership with external consultants and partners — and is passionate about applying that experience to youth-oriented voter-registration and mobilization. They will be creative and excited to experiment with new approaches.
The ideal candidate has a passion for politics and a belief that young people will make the difference in America’s future. We are an equal opportunity employer, and we encourage people of diverse backgrounds and experiences to apply. We value and are committed to diversity, equity, and inclusion as an organization--in theory and in practice--and our culture reflects that value and commitment. We are committed to furthering issues like climate change, health care, and economic and racial justice from a progressive perspective, we seek to engage the public in these areas as well as others.
This role will report to the Vice President of Communications.
This is a fully remote position with no location requirement. We encourage candidates from all locations within the United States to apply.
FLSA Classification: Exempt
Remote Position: Yes
Union Position: No
Travel Requirements: 0-10%
End Date: ‘N/A’
WHAT YOU’LL ACHIEVE:
Social Media + Organic Digital Organizing:
Develop and implement digital media and organizing strategies for NextGen
Spearhead digital campaigns via actions on our website, such as petitions and advocacy forms
Set up phone lines and calling campaigns via digital tools
Coordinate with field team and coalition partners to brainstorm effective and thoughtful ways to launch targeted campaigns for our audience
Lead NextGen America’s broadcast SMS outreach to subscribers, including writing and setting up outgoing messages, launch keywords to advertise and manage SMS broadcast calendar
Manage NextGen America’s email program by serving as lead writer, oversee checklisting/QA process and manage email calendar
Oversee our collection of actions and voter information resources on our website
Create & execute individualized content & social media plans for multiple campaigns
Manage relationships with vendors for digital tools
Review, advise, draft, and execute outbound content, web content & digital marketing plans when necessary for relevant programs
Propose new email and digital trends that will help innovate and modernizes NextGen’s approach to advocacy and organizing
Paid Digital Vendors:
Maintaining relationships and leading NextGen’s partnership with paid-media consultants and partners, e.g. creative consultants, media buyers, production firms, etc.
Work with the Vice President for Communications and across the organization on polling and research efforts to inform paid-media messaging and segmentation
Developing creative content and messaging for paid media in collaboration with internal and external partners
General:
Day to day management of digital and social media staff
Report back on digital campaigns and make recommendations for how to improve products
Drive forward rapid response components to maximize our organization's digital impact during pivotal movements for our organizational priorities
Strengthen our ladder of engagement to convert members into volunteers and eventually donors
Perform other duties as assigned
ABOUT YOU:
5-7 years of communications or digital work for political campaigns, nonprofit advocacy groups or marketing
3-5 years experience managing a social media/influencer team
3-5 years experience of general management developing the skills of a team
2-3 years of managing a budget
Superior writing skills
Demonstrated success in media planning and performance analysis
The candidate must be a smart strategic thinker and have demonstrated experience leading digital marketing and organizing strategies from inception to completion
Exceptional copyediting and proofreading skills
Proficiency with advocacy CRM tools such as Blue State Digital, NGPVAN, Convio or Salsa
Familiarity with CMS tools like WordPress and social media management platforms
The candidate must have excellent organizational and project management skills, and demonstrate a clear ability to adapt rapidly to evolving priorities and deadlines
The candidate must have a strong work ethic and demonstrate consistent attention to detail
Love working in a dynamic team environment
Be a positive, unselfish team player that sets the tone for everyone to do his or her best work
BONUS POINTS FOR:
Familiarity with graphics and editing tools like the Adobe Creative Suite
Experience with reporting and analytics tools including Google Analytics, Omniture, Facebook Analytics
SALARY INFORMATION:
The base salary range for this position is $98,000-$117,000. The final base salary will be determined by various factors, including individual qualifications and internal parity, which will be objectively assessed during the interview process.
BENEFITS:
Our comprehensive benefits package plays an essential part in how we recognize you for your critical contribution toward our organization’s mission.
Taking Care of Your Future:
Medical, dental and vision insurance: 100% coverage for you and for your dependents
Short-term disability, long-term disability and life insurance
401(k) plan - we’ll match 100% up to 4% of your salary
Setting You Up for Success:
Up to $150 per month to use toward your cell phone and internet costs
$100 per month to use toward your personal health and wellness goals
Flexible spending account for dependent care
Professional development opportunities to help you achieve your best self
ABOUT NEXTGEN AMERICA:
NextGen America is the leading national organization for engaging young people through voter education, registration and mobilization. We invite 18-to-35 year olds — the largest and most diverse generation in American history — into our democracy to ensure our government works for them and to find new solutions to the dire challenges facing our society and the world. Since 2013, NextGen America has registered more than 1.4 million young voters and educated many millions more, delivering more than the margin of victory for progressives in key races and building an electorate that will lead American politics for decades to come.
Jun 14, 2023
Full time
THE ROLE:
The Digital Communications Director will be responsible for strategizing, executing and managing NextGen’s digital media — including our social-media influencer program and online advertising — as well as overseeing our owned social media platforms, website, and organic SMS and email organizing programs. In short, this role leads all digital messaging for the nation’s largest youth voter mobilization organization and works to advance our organizing and electoral priorities.
The Digital Communications Director will be experienced in developing and managing budgets for digital media campaigns — including in partnership with external consultants and partners — and is passionate about applying that experience to youth-oriented voter-registration and mobilization. They will be creative and excited to experiment with new approaches.
The ideal candidate has a passion for politics and a belief that young people will make the difference in America’s future. We are an equal opportunity employer, and we encourage people of diverse backgrounds and experiences to apply. We value and are committed to diversity, equity, and inclusion as an organization--in theory and in practice--and our culture reflects that value and commitment. We are committed to furthering issues like climate change, health care, and economic and racial justice from a progressive perspective, we seek to engage the public in these areas as well as others.
This role will report to the Vice President of Communications.
This is a fully remote position with no location requirement. We encourage candidates from all locations within the United States to apply.
FLSA Classification: Exempt
Remote Position: Yes
Union Position: No
Travel Requirements: 0-10%
End Date: ‘N/A’
WHAT YOU’LL ACHIEVE:
Social Media + Organic Digital Organizing:
Develop and implement digital media and organizing strategies for NextGen
Spearhead digital campaigns via actions on our website, such as petitions and advocacy forms
Set up phone lines and calling campaigns via digital tools
Coordinate with field team and coalition partners to brainstorm effective and thoughtful ways to launch targeted campaigns for our audience
Lead NextGen America’s broadcast SMS outreach to subscribers, including writing and setting up outgoing messages, launch keywords to advertise and manage SMS broadcast calendar
Manage NextGen America’s email program by serving as lead writer, oversee checklisting/QA process and manage email calendar
Oversee our collection of actions and voter information resources on our website
Create & execute individualized content & social media plans for multiple campaigns
Manage relationships with vendors for digital tools
Review, advise, draft, and execute outbound content, web content & digital marketing plans when necessary for relevant programs
Propose new email and digital trends that will help innovate and modernizes NextGen’s approach to advocacy and organizing
Paid Digital Vendors:
Maintaining relationships and leading NextGen’s partnership with paid-media consultants and partners, e.g. creative consultants, media buyers, production firms, etc.
Work with the Vice President for Communications and across the organization on polling and research efforts to inform paid-media messaging and segmentation
Developing creative content and messaging for paid media in collaboration with internal and external partners
General:
Day to day management of digital and social media staff
Report back on digital campaigns and make recommendations for how to improve products
Drive forward rapid response components to maximize our organization's digital impact during pivotal movements for our organizational priorities
Strengthen our ladder of engagement to convert members into volunteers and eventually donors
Perform other duties as assigned
ABOUT YOU:
5-7 years of communications or digital work for political campaigns, nonprofit advocacy groups or marketing
3-5 years experience managing a social media/influencer team
3-5 years experience of general management developing the skills of a team
2-3 years of managing a budget
Superior writing skills
Demonstrated success in media planning and performance analysis
The candidate must be a smart strategic thinker and have demonstrated experience leading digital marketing and organizing strategies from inception to completion
Exceptional copyediting and proofreading skills
Proficiency with advocacy CRM tools such as Blue State Digital, NGPVAN, Convio or Salsa
Familiarity with CMS tools like WordPress and social media management platforms
The candidate must have excellent organizational and project management skills, and demonstrate a clear ability to adapt rapidly to evolving priorities and deadlines
The candidate must have a strong work ethic and demonstrate consistent attention to detail
Love working in a dynamic team environment
Be a positive, unselfish team player that sets the tone for everyone to do his or her best work
BONUS POINTS FOR:
Familiarity with graphics and editing tools like the Adobe Creative Suite
Experience with reporting and analytics tools including Google Analytics, Omniture, Facebook Analytics
SALARY INFORMATION:
The base salary range for this position is $98,000-$117,000. The final base salary will be determined by various factors, including individual qualifications and internal parity, which will be objectively assessed during the interview process.
BENEFITS:
Our comprehensive benefits package plays an essential part in how we recognize you for your critical contribution toward our organization’s mission.
Taking Care of Your Future:
Medical, dental and vision insurance: 100% coverage for you and for your dependents
Short-term disability, long-term disability and life insurance
401(k) plan - we’ll match 100% up to 4% of your salary
Setting You Up for Success:
Up to $150 per month to use toward your cell phone and internet costs
$100 per month to use toward your personal health and wellness goals
Flexible spending account for dependent care
Professional development opportunities to help you achieve your best self
ABOUT NEXTGEN AMERICA:
NextGen America is the leading national organization for engaging young people through voter education, registration and mobilization. We invite 18-to-35 year olds — the largest and most diverse generation in American history — into our democracy to ensure our government works for them and to find new solutions to the dire challenges facing our society and the world. Since 2013, NextGen America has registered more than 1.4 million young voters and educated many millions more, delivering more than the margin of victory for progressives in key races and building an electorate that will lead American politics for decades to come.
Making Waves Education Foundation
Richmond, CA Hybrid
Our Vision for the Vice President of Student Success Role
This is an incredible opportunity for a seasoned education leader to assume a new role with Making Waves Foundation and help an ambitious, mission-driven organization employ student- and equity-centered design principles, data, and learning cycles to strengthen its program model to drive greater results with students. We see this position as an extraordinary opportunity to build on the way our entire organization thinks about program strategy and student impact, and in turn, impact the experience of all the students and communities we serve and with whom we partner.
Therefore, we are seeking a strategic and dynamic leader to serve as our first Vice President of Student Success. Reporting directly to, Aiyana Mourtos, the Chief Program Officer and serving as a key member of the program leadership team, the Vice President of Student Success drives program improvement and innovation to strengthen the quality and outcomes of Making Waves Foundation’s programming, working to ensure students’ college and career success and holistic development. This position will lead our college and career success program, including the coaching services, financial services, and early career teams and has overall strategic and operational responsibility for all college and career success program areas, serving approximately 500 students per year.
This is a core priority of our new strategic plan – embrace a continuous improvement approach to our programmatic work and provide exceptional learning and development experiences to our staff members who work with students, all in service of accelerating student impact.
Our Commitment to the Vice President of Student Success
We are proud of the above-market total rewards package to our employees in line with our guiding principles of centering transparency and equity, rewarding expertise and performance, and championing professional wellness. The Vice President of Student Success role is a full-time, exempt role, and will be eligible to receive:
A competitive base salary range of $120,800-$181,200 based on requisite work experience and performance during the interview process. In line with our commitment to equity, fairness, and transparency, we have adopted a no salary negotiation policy.
51 total days off per fiscal year (a combination of company-paid holidays, vacation, sick, and personal time)
100% employer paid medical (Kaiser HMO Platinum), vision, and dental benefits for the full-time staff member and a spouse/domestic partner or dependent child(ren).
Lunch on in-person days (5x a month) and free access to Grubhub+, 3% retirement match, a $750 HRA account to help fund mental health benefits, FSA for medical and childcare expenses, and an annual professional development stipend
A hybrid work environment where staff work from the office on five (5) common days a month with flexibility to work remotely otherwise. We provide a monthly wi-fi reimbursement and a home set-up stipend to set staff up to successfully work remotely.
Responsibilities
The below statements are intended to describe the general nature and scope of work being performed by this position. Other duties may be assigned as needed.
Lead the design and implementation of a student-centered college and career program strategy. Drive continuous improvement practices to increase student success. (40%)
Create a multi-year strategy for (1) increasing college persistence and graduation; (2) ensuring students graduate with minimal debt; and (3) increasing job attainment in line with students’ education level
Lead MWF’s college and career success program grounded in our new Wave-Maker Success Framework and aligned measurement framework to guide and strengthen our approach to differentiated college and career coaching and scholarship support
Ensure strong college and career success programmatic alignment across Making Waves Academy’s (MWA) College & Career Counseling team and MWF’s college and career success program team
Align with the Chief Program Officer on annual goals and priorities; and lead the team’s annual goal setting, reflection, and continuous learning
Develop structures that support regular data reflection on student progress and differentiated student supports across coaching services, financial services, and early career/alumni
Monitor programmatic performance, assess strengths and growth areas, spot patterns, and define opportunities for action that put the team on track to achieve our student impact goals
Articulate priorities for program-specific staff professional development and coach managers to develop an aligned scope and sequence to deliver “just in time” learning experiences for staff to grow their practice
Partner with the data strategy & operations team to facilitate staff learning experiences to build mindsets, knowledge, comfort, and skill to analyze and reflect on holistic data to inform differentiated student supports
Collaborate with the Chief Program Officer to develop and implement structures that support regular engagement with students to inform program design e.g. launching a new Student Advisory Board
Lead, manage, and develop a high-performing and inclusive team. (30%)
Manage managers of the college and career success program team, which currently includes three components: coaching services, financial services, and early career/alumni
Set vision for and implement systems, processes, and rituals to cultivate a high performing, inclusive team (e.g., consistent 1:1 check-ins, team meetings, clear communication and engagement with direct reports and their direct reports, etc.)
Set clear expectations for direct reports and empower them to lead their teams with a commitment to Diversity, Equity, and Inclusion
Establish a culture of consistent, bi-directional feedback; execute and own annual review and performance development conversations with direct reports
Support direct reports in identifying professional learning focus areas and leveraging organizational resources to advance their growth (e.g. professional development stipend, stretch projects, etc.)
Interview and onboard new team members
Align college and career success program policies, processes, and data systems to support program outcomes. (20%)
Update college and career success program policies for staff and students annually and where needed, propose new policies to address pain points and minimize student barriers
Align the college and career success program budget with annual priorities, monitor budget spend, and collaborate with the Chief Program Officer to ensure the financial sustainability of programming
Align with the data strategy & operations team on an annual data collection, reporting, and learning/reflections calendar to inform continuous improvement and innovation
Partner with the data strategy & operations and IT team to align on Salesforce development and reporting needs
Work in partnership with the data strategy & operations team to set clear systems and expectations for the team and ensure that data collection is smooth, and team has insight and clear expectations about how to use it for program improvement
Develop the necessary systems, processes, and tools to better support internal team communication and sharing of resources
Lead and support cross-functional projects to maximize collective impact across the program team and organization. (10%)
Serve as a member of the Program Leadership Team, actively engage in regular team meetings and support colleagues with projects
Collaborate on strategic decisions and program team issues and initiatives
Draft Board and donor presentations and reports
Work in partnership with members of the Marketing & Storytelling, Development, Finance, IT, and MWA teams on cross-functional projects and outcomes
Participate in organization-wide systems, processes, and rituals (e.g., annual and quarterly goal setting, employee engagement surveys, All Hands); commit to providing feedback to improve our work in the future
Contribute to the development of a growing, fast-paced organization, including participation in events and programming
Prioritize professional growth by researching, scheduling, and participating in professional development opportunities in service of your professional growth and impact on the organization
Aligned with the core responsibilities above, success for this individual in their first 6-12 months will look like:
Learning and building trust though relationships and understanding the team’s work
Developing a perspective and multi-year strategy recommendations on where and how to prioritize program improvement – likely to include focus areas around:
better supporting students’ high school to college transition
increasing 1st to 2nd and 2nd to 3rd year college persistence
streamlining financial services processes
Improving internship/job pipelines and integrating early career supports
Driving improved program outcomes in line with FY24 program priorities
Increasing college and career program staff engagement (focus areas to be determined within first 90 days)
Key Experience, Competencies, and Skills
First and foremost, the Vice President of Student Success must be firmly committed to MWF’s mission and have a deep belief in our students and our ability to create impact. Additionally:
Required Qualifications:
An undergraduate degree from an accredited college or university, advanced degree preferred
8+ years of programmatic leadership in the K-12 or college access/success space partnering with first generation college students and/or historically underrepresented youth
Track record of achieving exceptional outcomes with students, particularly those furthest from opportunity
Deep understanding of education (e.g., K-12, college access, college success), student support, and how to use data to make decisions
Experience in defining strategy and operationalizing (from concept to implementation) effective student programs, applying design-thinking principles and continuous improvement frameworks to drive successful outcomes
Knowledge of adult learning best practices and experience developing and delivering high-quality learning experiences
Experience leading cross-functional projects or initiatives
Do any of the following sound like you? Then, this position may be for you!
Commitment to racial equity, diversity, and inclusion: You believe all youth, regardless of race, ethnicity, or socioeconomic status have limitless potential and should have access to high-quality educational opportunities. You recognize the ways that race and other identities intersect in the work, especially with communities we serve. You understand the historical context for systemic inequities and present-day implications. You approach leadership with a mindset of “power with” rather than “power over” and regularly includes others in planning and decision-making.
Learning and development orientation to drive outcomes: You build relationships to inspire, motivate, and develop others to take actions and meet goals. You set shared expectations and help others grow, using differentiated coaching, training, and feedback to support problem-solving. You see mistakes as learning opportunities and seek and engage well with feedback. You hold your team members accountable, while also acknowledging growing edges in yourself and others.
Maestro strategist: You quickly grasp the subtleties of complex issues and identify patterns in challenges. You come up with data-driven insightful, pragmatic, equitable, and sustainable ways to tackle common challenges and produce positive change. You enjoy both getting in the details to analyze data and stepping back to think about big picture strategy. You have a successful track record of taking a concept from idea to implementation and the ability to collect and analyze multiple sets of data to make strategic decisions or shifts that drive student impact and help address and mitigate systemic challenges.
Entrepreneurial project manager: You enjoy operationalizing a strategy in alignment with a larger vision and adapting to evolving needs. You have a clear approach to keeping up with all aspects of the work without getting tunnel vision in one area. You are excited to innovate, enjoy the iterative nature of that work, and are an entrepreneurial self-starter. You consistently overcome challenges and leverage resources (people, time, money) to creatively solve problems. You propose solutions to issues without much guidance, but aren’t afraid to ask questions. You proactively ask for help, anticipate problems, and course-correct where needed. You have a track record of achieving and producing results, rather than getting immersed in process.
College and career program expertise: You bring an applied knowledge of college and career success and transition (e.g., high school to college or career, CC to 4-year, college to career) as demonstrated through experience in program design and implementation that centers student agency. You understand the strengths and limitations of research and theory in practice and make intentional decisions in program design that balance universal best practices with staff autonomy to drive impact.
The skills you bring to this role:
Setting and operationalizing strategy and investing others in bringing it to life
Ability to influence others at the staff, manager, and senior leadership level – building relationships, understanding diverse perspectives, developing trust, communicating clearly, engaging in tough conversations, and drawing on this to inspire action
Facilitating learning experiences and strategy sessions for program staff
Data analysis skills, including synthesizing and acting on insights from qualitative and quantitative data
Technology skills e.g. Salesforce, Microsoft Office 365 or similar platforms
Effectively envisioning and managing the design and implementation of projects across teams and the organization
Strong and effective presenting and communication skills which help to tell a story that is clear to a range of audiences and express ideas clearly, compellingly, and concisely, both verbally and in writing
About MWF
Making Waves Foundation is an education nonprofit that supports historically underserved and underrepresented students to pursue college and career pathways that set them up for a thriving career, financial independence, and a choice-filled life.
We support Making Waves Academy (MWA), a 5-12 grade public charter school in Richmond, CA. After high school graduation, each of our students (we call them “Wave-Makers”) are invited to join our college success and early career program, where they can receive a need-based scholarship, one-to-one college coaching, and financial literacy training. Each year, we support over 1,200 students grades 5-12 and over 500 college students on their journeys to and through college. In 2020, Making Waves Foundation launched a new strategic plan to serve more students and families. We will do this by taking the best of what we’ve learned at Making Waves Academy about college access and the best of what we’ve learned at Making Waves Foundation about college success and work to increase the college attendance and graduation rate for low-income students across Contra Costa County and beyond.
Making Waves Foundation is requiring all staff members who work on-site to be fully vaccinated against COVID-19, as defined by the CDC. Accommodations or exceptions can be requested directly to someone on the People & Culture Team for medical or religious reasons.
Making Waves Foundation strives to build a staff that reflects the cultural diversity of the communities that we partner with. Making Waves Foundation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage BIPOC identifying individuals to apply.
Jan 11, 2023
Full time
Our Vision for the Vice President of Student Success Role
This is an incredible opportunity for a seasoned education leader to assume a new role with Making Waves Foundation and help an ambitious, mission-driven organization employ student- and equity-centered design principles, data, and learning cycles to strengthen its program model to drive greater results with students. We see this position as an extraordinary opportunity to build on the way our entire organization thinks about program strategy and student impact, and in turn, impact the experience of all the students and communities we serve and with whom we partner.
Therefore, we are seeking a strategic and dynamic leader to serve as our first Vice President of Student Success. Reporting directly to, Aiyana Mourtos, the Chief Program Officer and serving as a key member of the program leadership team, the Vice President of Student Success drives program improvement and innovation to strengthen the quality and outcomes of Making Waves Foundation’s programming, working to ensure students’ college and career success and holistic development. This position will lead our college and career success program, including the coaching services, financial services, and early career teams and has overall strategic and operational responsibility for all college and career success program areas, serving approximately 500 students per year.
This is a core priority of our new strategic plan – embrace a continuous improvement approach to our programmatic work and provide exceptional learning and development experiences to our staff members who work with students, all in service of accelerating student impact.
Our Commitment to the Vice President of Student Success
We are proud of the above-market total rewards package to our employees in line with our guiding principles of centering transparency and equity, rewarding expertise and performance, and championing professional wellness. The Vice President of Student Success role is a full-time, exempt role, and will be eligible to receive:
A competitive base salary range of $120,800-$181,200 based on requisite work experience and performance during the interview process. In line with our commitment to equity, fairness, and transparency, we have adopted a no salary negotiation policy.
51 total days off per fiscal year (a combination of company-paid holidays, vacation, sick, and personal time)
100% employer paid medical (Kaiser HMO Platinum), vision, and dental benefits for the full-time staff member and a spouse/domestic partner or dependent child(ren).
Lunch on in-person days (5x a month) and free access to Grubhub+, 3% retirement match, a $750 HRA account to help fund mental health benefits, FSA for medical and childcare expenses, and an annual professional development stipend
A hybrid work environment where staff work from the office on five (5) common days a month with flexibility to work remotely otherwise. We provide a monthly wi-fi reimbursement and a home set-up stipend to set staff up to successfully work remotely.
Responsibilities
The below statements are intended to describe the general nature and scope of work being performed by this position. Other duties may be assigned as needed.
Lead the design and implementation of a student-centered college and career program strategy. Drive continuous improvement practices to increase student success. (40%)
Create a multi-year strategy for (1) increasing college persistence and graduation; (2) ensuring students graduate with minimal debt; and (3) increasing job attainment in line with students’ education level
Lead MWF’s college and career success program grounded in our new Wave-Maker Success Framework and aligned measurement framework to guide and strengthen our approach to differentiated college and career coaching and scholarship support
Ensure strong college and career success programmatic alignment across Making Waves Academy’s (MWA) College & Career Counseling team and MWF’s college and career success program team
Align with the Chief Program Officer on annual goals and priorities; and lead the team’s annual goal setting, reflection, and continuous learning
Develop structures that support regular data reflection on student progress and differentiated student supports across coaching services, financial services, and early career/alumni
Monitor programmatic performance, assess strengths and growth areas, spot patterns, and define opportunities for action that put the team on track to achieve our student impact goals
Articulate priorities for program-specific staff professional development and coach managers to develop an aligned scope and sequence to deliver “just in time” learning experiences for staff to grow their practice
Partner with the data strategy & operations team to facilitate staff learning experiences to build mindsets, knowledge, comfort, and skill to analyze and reflect on holistic data to inform differentiated student supports
Collaborate with the Chief Program Officer to develop and implement structures that support regular engagement with students to inform program design e.g. launching a new Student Advisory Board
Lead, manage, and develop a high-performing and inclusive team. (30%)
Manage managers of the college and career success program team, which currently includes three components: coaching services, financial services, and early career/alumni
Set vision for and implement systems, processes, and rituals to cultivate a high performing, inclusive team (e.g., consistent 1:1 check-ins, team meetings, clear communication and engagement with direct reports and their direct reports, etc.)
Set clear expectations for direct reports and empower them to lead their teams with a commitment to Diversity, Equity, and Inclusion
Establish a culture of consistent, bi-directional feedback; execute and own annual review and performance development conversations with direct reports
Support direct reports in identifying professional learning focus areas and leveraging organizational resources to advance their growth (e.g. professional development stipend, stretch projects, etc.)
Interview and onboard new team members
Align college and career success program policies, processes, and data systems to support program outcomes. (20%)
Update college and career success program policies for staff and students annually and where needed, propose new policies to address pain points and minimize student barriers
Align the college and career success program budget with annual priorities, monitor budget spend, and collaborate with the Chief Program Officer to ensure the financial sustainability of programming
Align with the data strategy & operations team on an annual data collection, reporting, and learning/reflections calendar to inform continuous improvement and innovation
Partner with the data strategy & operations and IT team to align on Salesforce development and reporting needs
Work in partnership with the data strategy & operations team to set clear systems and expectations for the team and ensure that data collection is smooth, and team has insight and clear expectations about how to use it for program improvement
Develop the necessary systems, processes, and tools to better support internal team communication and sharing of resources
Lead and support cross-functional projects to maximize collective impact across the program team and organization. (10%)
Serve as a member of the Program Leadership Team, actively engage in regular team meetings and support colleagues with projects
Collaborate on strategic decisions and program team issues and initiatives
Draft Board and donor presentations and reports
Work in partnership with members of the Marketing & Storytelling, Development, Finance, IT, and MWA teams on cross-functional projects and outcomes
Participate in organization-wide systems, processes, and rituals (e.g., annual and quarterly goal setting, employee engagement surveys, All Hands); commit to providing feedback to improve our work in the future
Contribute to the development of a growing, fast-paced organization, including participation in events and programming
Prioritize professional growth by researching, scheduling, and participating in professional development opportunities in service of your professional growth and impact on the organization
Aligned with the core responsibilities above, success for this individual in their first 6-12 months will look like:
Learning and building trust though relationships and understanding the team’s work
Developing a perspective and multi-year strategy recommendations on where and how to prioritize program improvement – likely to include focus areas around:
better supporting students’ high school to college transition
increasing 1st to 2nd and 2nd to 3rd year college persistence
streamlining financial services processes
Improving internship/job pipelines and integrating early career supports
Driving improved program outcomes in line with FY24 program priorities
Increasing college and career program staff engagement (focus areas to be determined within first 90 days)
Key Experience, Competencies, and Skills
First and foremost, the Vice President of Student Success must be firmly committed to MWF’s mission and have a deep belief in our students and our ability to create impact. Additionally:
Required Qualifications:
An undergraduate degree from an accredited college or university, advanced degree preferred
8+ years of programmatic leadership in the K-12 or college access/success space partnering with first generation college students and/or historically underrepresented youth
Track record of achieving exceptional outcomes with students, particularly those furthest from opportunity
Deep understanding of education (e.g., K-12, college access, college success), student support, and how to use data to make decisions
Experience in defining strategy and operationalizing (from concept to implementation) effective student programs, applying design-thinking principles and continuous improvement frameworks to drive successful outcomes
Knowledge of adult learning best practices and experience developing and delivering high-quality learning experiences
Experience leading cross-functional projects or initiatives
Do any of the following sound like you? Then, this position may be for you!
Commitment to racial equity, diversity, and inclusion: You believe all youth, regardless of race, ethnicity, or socioeconomic status have limitless potential and should have access to high-quality educational opportunities. You recognize the ways that race and other identities intersect in the work, especially with communities we serve. You understand the historical context for systemic inequities and present-day implications. You approach leadership with a mindset of “power with” rather than “power over” and regularly includes others in planning and decision-making.
Learning and development orientation to drive outcomes: You build relationships to inspire, motivate, and develop others to take actions and meet goals. You set shared expectations and help others grow, using differentiated coaching, training, and feedback to support problem-solving. You see mistakes as learning opportunities and seek and engage well with feedback. You hold your team members accountable, while also acknowledging growing edges in yourself and others.
Maestro strategist: You quickly grasp the subtleties of complex issues and identify patterns in challenges. You come up with data-driven insightful, pragmatic, equitable, and sustainable ways to tackle common challenges and produce positive change. You enjoy both getting in the details to analyze data and stepping back to think about big picture strategy. You have a successful track record of taking a concept from idea to implementation and the ability to collect and analyze multiple sets of data to make strategic decisions or shifts that drive student impact and help address and mitigate systemic challenges.
Entrepreneurial project manager: You enjoy operationalizing a strategy in alignment with a larger vision and adapting to evolving needs. You have a clear approach to keeping up with all aspects of the work without getting tunnel vision in one area. You are excited to innovate, enjoy the iterative nature of that work, and are an entrepreneurial self-starter. You consistently overcome challenges and leverage resources (people, time, money) to creatively solve problems. You propose solutions to issues without much guidance, but aren’t afraid to ask questions. You proactively ask for help, anticipate problems, and course-correct where needed. You have a track record of achieving and producing results, rather than getting immersed in process.
College and career program expertise: You bring an applied knowledge of college and career success and transition (e.g., high school to college or career, CC to 4-year, college to career) as demonstrated through experience in program design and implementation that centers student agency. You understand the strengths and limitations of research and theory in practice and make intentional decisions in program design that balance universal best practices with staff autonomy to drive impact.
The skills you bring to this role:
Setting and operationalizing strategy and investing others in bringing it to life
Ability to influence others at the staff, manager, and senior leadership level – building relationships, understanding diverse perspectives, developing trust, communicating clearly, engaging in tough conversations, and drawing on this to inspire action
Facilitating learning experiences and strategy sessions for program staff
Data analysis skills, including synthesizing and acting on insights from qualitative and quantitative data
Technology skills e.g. Salesforce, Microsoft Office 365 or similar platforms
Effectively envisioning and managing the design and implementation of projects across teams and the organization
Strong and effective presenting and communication skills which help to tell a story that is clear to a range of audiences and express ideas clearly, compellingly, and concisely, both verbally and in writing
About MWF
Making Waves Foundation is an education nonprofit that supports historically underserved and underrepresented students to pursue college and career pathways that set them up for a thriving career, financial independence, and a choice-filled life.
We support Making Waves Academy (MWA), a 5-12 grade public charter school in Richmond, CA. After high school graduation, each of our students (we call them “Wave-Makers”) are invited to join our college success and early career program, where they can receive a need-based scholarship, one-to-one college coaching, and financial literacy training. Each year, we support over 1,200 students grades 5-12 and over 500 college students on their journeys to and through college. In 2020, Making Waves Foundation launched a new strategic plan to serve more students and families. We will do this by taking the best of what we’ve learned at Making Waves Academy about college access and the best of what we’ve learned at Making Waves Foundation about college success and work to increase the college attendance and graduation rate for low-income students across Contra Costa County and beyond.
Making Waves Foundation is requiring all staff members who work on-site to be fully vaccinated against COVID-19, as defined by the CDC. Accommodations or exceptions can be requested directly to someone on the People & Culture Team for medical or religious reasons.
Making Waves Foundation strives to build a staff that reflects the cultural diversity of the communities that we partner with. Making Waves Foundation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage BIPOC identifying individuals to apply.