Office Manager

Classification: Exempt, full-time
Compensation: $58,500-63,000
Reporting To: Chief of Staff
Work Environment: Hybrid (in office Tues-Thurs most weeks)

About Resolution Project
At Resolution Project, we see the spark of passion in young people.  We work with them to build it into a lifetime of impact. People do not need decades of experience before they can start making a difference in the world. Especially while young, they have the energy, idealism, and ambition to address complex challenges—today. But they need a community that invests and believes in their leadership. Resolution provides this support to young innovators around the world so they can break barriers and ignite meaningful change.

The Resolution Fellowship is the core of our work. To become a Resolution Fellow, young people first compete in our Social Venture Challenge (SVC), pitching ideas for social enterprises in their communities. Those who are selected become Fellows, receiving seed funding and lifelong support. Resolution is there, even if they evolve or pivot from their original ideas, with global resources, mentorship, expertise, and community, along with a growing network of local partners. These components come together to form a proven model that identifies promising young leaders, launches their first ventures, and sticks with them as they grow.

Since our beginning in 2008, Resolution Project has launched and supported the growth of nearly 600 Fellows, working across six continents and in over 80 countries. Altogether, our Fellows have impacted the lives of more than 4.7 million people around the globe. Through Resolution Project, young leaders receive unmatched guidance and wisdom from a team of partners, volunteers, and innovative peers around the globe. We remain committed—today and always— to all of our Fellows and to expanding our outreach to lower-resourced communities. 

Position summary
The Office Manager will be an exceptionally organized and detail-oriented individual who will work closely with the Chief of Staff to support all office operations activities, with a goal of making it as easy as possible for Resolution staff to focus on working towards our mission. The candidate will serve as the friendly “face of Resolution,” welcoming guests, working with building staff, and organizing team activities. The Office Manager will have a number of project-based and longer-term tasks, creating operational efficiencies and enabling the organization’s success. This role requires collaboration, workplace oversight, and a creative mindset to ensure team success.

The candidate must have a flexible schedule, be prepared to occasionally join meetings and conference calls earlier and later than regular business hours, including occasional weekends. This team member is required to work from our office Tuesday-Thursday each week. 
 
Key responsibilities

Office Management
• Be the first point of contact at Resolution’s office. Welcome guests, receive packages, answer and route office calls, and respond to general email inquiries.
• Manage ordering and tracking of office supplies and equipment, ensuring materials are organized, and setting up and straightening up the office.
• Liaise with building management and  manage work orders.
• Manage technology and cybersecurity vendors, ensuring staff are properly using technology, sharing updates and best practices, and handling troubleshooting to solve short-term and long-term issues.
• Assist the Chief of Staff with budgeting for office needs, including office supplies, fixtures, furniture, and service contracts, while taking reasonable measures to decrease office-related expenditures.
• Work on special initiatives as they relate to the full staff, including ongoing cyber security training, DEI work support, and other training and process creation, as needed.
• Manage general organizational archives and files, coordinate shredding as needed, and oversee and catalog items in storage.
• Research and identify areas where Resolution can continue to improve our operations, especially through the lenses of sustainability, diversity, equity, and inclusion.

Team Culture
• Plan inclusive team-building and professional development experiences for staff at least quarterly, including researching and proposing new types of engagements and using data to understand staff engagement in each experience. 
• Work with the Chief of Staff to provide support for the onboarding and orientation of new staff members, ensuring their introduction to Resolution is as smooth and supportive as possible. 
• Recognize and celebrate staff accomplishments. Organize birthday and work anniversary recognition, and send notes and gifts to mark special occasions. 
• Promote friendly and safe team-oriented environment that allows all staff to feel welcomed, incorporating Resolution’s DEI values into all aspects of work.

Administrative Duties
• Update Resolution’s website as required.
• Lead scheduling process and communication for job candidates using an Applicant Tracking System.
• Manage the tracking of professional development opportunities among the staff.
• Maintain clerical and personnel records with integrity and consistency.
• Other general office administration, research, event support, and special projects as needed.

Qualifications
• 4-5 years of relevant professional experience with two years of office management.
• Extremely organized with meticulous attention to detail and follow through.
• High level of written and oral communications skills with a friendly, inclusive, and professional approach.
• Ability to handle sensitive information about team members, methodologies, etc. with discretion and good judgment.
• Ability to both work well independently and seek support and points of escalation when needed.
• Commitment to the principles of Inclusion, Diversity, Equity, Access, and Learning (outlined here in our DEI statement: https://resolutionproject.org/deistatement/).
• Proficient in Microsoft Office and Google Docs, and a high level of general computer competency.

Preferred
• Familiarity/experience with Salesforce or other CRM (training available).
• Passionate about young people making an impact, and commitment to social change and social entrepreneurship.
 
Benefits
Resolution does our best to provide a competitive benefits package to our team. We have standard 35 hour work weeks with the ability to schedule to work half day Fridays year-round. Full-time Resolution staff members have access to a range of health plans as well as coverage for dental, vision, life, and disability insurance. Full-time staff also have access to generous paid time off and robust professional development opportunities. In addition, employees may opt into FSA, HSA, transit check, and other voluntary insurance policies.

To apply
https://resolutionproject.pinpointhq.com/jobs/75481. No emails or phone calls, please.

 
Resolution is an equal opportunity employer.  The organization does not engage in and prohibits discrimination in employment opportunities or practices on the basis of race or ethnicity, color, national origin, ancestry, gender identity, sex or gender (including pregnancy), LGBTQ+ status or sexual orientation, age, religion, creed, physical or mental disability, marital or partnership status, veteran status, military service status, or any other characteristic protected by state, local or federal law.

https://resolutionproject.pinpointhq.com/jobs/75481