The Joint Customer Service Lobby exists to serve our community, and these are only some of the duties a Joint Lobby Specialist performs to support that effort.
The Lobby is a unique partnership between three independent offices, the Clark County Assessor, Auditor, and Treasurer and offers citizens a streamlined process for government transactions. Our team members thrive working in a team environment. Our team members are described as motivated and customer service oriented. If you would like to serve your community, enjoy public engagement, and desire a challenge this may be the place for you.
The Joint Lobby Specialist I will perform a variety of routine to moderately complex customer service and administrative tasks of their home Elected Official Office. This is the entry level role of the Joint Lobby Specialist job family progression, which means that you advance based on your efforts and motivation from a level one up to a level three. Successful applicants will be expected to advance to a Joint Lobby Specialist II within 12-18 months of their start date.
One to two years of related work experience required. Experience working in a high volume, direct customer contact service environment preferred.
Experience processing technical work such as interpretation and explanation of complex regulations to customers preferred. Associate’s degree in business or related field preferred.
Other combinations of education, training and experience that would provide the required knowledge, skills and abilities will be considered.
Knowledge of: general office procedures and practices; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; business English; PC computer applications such as word processing, spreadsheets and databases; basic bookkeeping and/or cashiering methods and practices as required by the position.
Ability to: operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; diffuse difficult or highly charged situations; follow oral and written instructions; communicate effectively orally and in writing; learn and adhere to prescribed office routines; establish and maintain respectful and effective working relationships with other employees and the general public; maintain a courteous attitude toward the public and fellow employees; sit or stand for long periods of time while performing routine and repetitive functions. Apply policies and procedures consistently to a variety of (clear and unclear) situations. Effectively communicate specific details from the Revised Code of Washington (RCW) and Washington Administrative Code (WAC) to customers served by programs and transactional work from primary office of assignment.
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