Membership Engagement Coordinator

  • World Resource Institute
  • Washington, DC
  • Feb 02, 2023
Full time Administrative Communications Database Marketing Communications PR

Job Description

This position will be based out of Washington DC and will be a hybrid model of remote and required in-office work.Existing work authorization is required at the time of application submission. WRI is unable to sponsor visa work authorization for this position. 


About the Program:

Launched in 2019, Cool Food is a unique initiative which brings together a growing number of food service providers, restaurants, retailers, governments, schools, and hospitals, and help them cut their food-related greenhouse gas emissions while serving delicious food. Over the past three years, WRI has been building Cool Food’s foundation. Currently there are nearly 70 members and the next phase is to dramatically scale its impact. We have set ourselves the highly ambitious goal of increasing our reach six-fold over three years.

Job Highlight:

We are looking for a motivated and passionate administrator to run the backbone of our Cool Food Membership program. A whizz with figures and getting to grips with the operational processes of WRI, a stickler for detail and inquisitive nature to understand the detail. A relationship builder to provide membership engagement support to help run the Cool Food Membership program to reduce the climate impact of food. You will be working closely with other members of the Membership and wider Sustainable diets team. This role is to ensure the membership experience is smooth and seamless and members understand how their membership works and what the membership benefits are. You will be supported by the Head of Cool Food - Membership Development and Membership Engagement Specialist and work with the wider Sustainable Diets team. You will report to the Head of Cool Food - Membership Development

What will you do

Membership administration – 60%:

  • Membership reporting - in this role you will need to develop a very good understanding and working knowledge of WRI’s financial and operational reporting processes as this will form the backbone of the membership reporting required in this role.
  • To be the Food team’s main point of contact for Grants and Contracts and Accounting departments
  • Manage the Membership renewals on a month-by-month basis
  • Using Salesforce and other systems to update member contacts and other membership information and track opportunities
  • Build internal relationships across the sustainable diets team, including Communications and to facilitate effective working relationships and with broader WRI teams


Membership Account Management, onboarding of new members and membership support 40%:

  • Managing a group of smaller members by supporting their needs and helping to solve any problems they may have. Be able to explain the membership offer and attend/lead member meetings. With support from the Membership Engagement Specialist.
  • Onboarding of new members to make sure members are fully aware of what is included in their membership and how to access membership resources. Also manage the detail regarding setting-up new members ie invoicing standard, deliverables agreed, contacts details, review process.
  • Support with Cool Food events and webinars this will include administrative support to arrange and help run events, webinars, and meetings.
  • Support Behavior change and climate impact of food workshops, working with the Cool Food product team and provide administrative support to arrange and help run workshops, including sending out meeting invitations, setting up breakout rooms and supporting the Head of Cool Food.
  • Case study development, ensure the case studies are stored in the central files and work with the Membership Engagement Specialist to keep them up-to-date and provide template for new case studies.

What will you need:

  • Education: Bachelor’s degree in business or science in relevant Operations, finance, etc.; relevant work experience in lieu of degree is accepted
  • Experience: Minimum 1+ years of relevant professional experience
  • A passion for sustainability and working for an NGO
  • Operations/finance/administrative experience essential
  • Experience working with Concur, ADP, Salesforce and Teams would be beneficial
  • Proficient in Microsoft Office (Word, Excel, Access, PowerPoint) and the Internet
  • A natural problem solver with an interest in working with complex systems and processes and finding solutions organically
  • Real stickler for attention to detail with an inquisitive mind to make sure facts are correct and question when something does not look right
  • Strong interpersonal skills, who is highly motivated, proactive work style and have demonstrated planning and organization skills
  • Excellent communicator - verbal, written and good presentation skills
  • Ability to work effectively in a fast-paced working environment, both independently and as part of a global team across time zones, so may need to be flexible with working hours on an occasional basis
  • Ability to manage multiple priorities and work under pressure with tight deadlines and able to run small projects independently.


Potential Salary:

The salary range for this position is 57,000 USD - 64,000 USD if filled by a candidate located and legally able to work in the US. Salary is commensurate with experience and other compensable factors. 


How to Apply:

Please submit a resume with cover letter by the date of February 10, 2023. You must apply through the WRI Careers portal to be considered. 


About Us:

Founded in 1982, World Resources Institute (WRI) is an independent, nonprofit global research organization that turns big ideas into action at the nexus of environment, economic opportunity, and human well-being. We are working to address seven critical challenges that the world must overcome this decade to secure a sustainable future for people and the planet: climate change, energy, food, forests, water, sustainable cities, and the ocean. WRI has a global staff of over 1,800 people with work spanning 60 countries. We have offices in Africa, Brazil, China, Europe, India, Indonesia, Mexico, Colombia and the United States, as well as a growing presence in other countries and regions.    

The foundation of our work is delivering high-quality research, data, maps, and analysis to solve the world’s greatest environment and international development challenges and improve people’s lives. We work with leaders in government, business, and civil society to drive ambitious action and create change on the ground. Equally important, we bring together partners to develop breakthrough ideas and scale-up solutions for far-reaching, enduring impact.  

Our mission and values:  

WRI’s mission is to move human society to live in ways that protect Earth’s environment and its capacity to provide for the needs and aspirations of current and future generations.  

Our values are shared ideals that bind us together: Integrity, Innovation, Urgency, Independence, Respect.   


Our culture:

WRI is committed to advancing gender and social equity for human well-being in our mission and applies this principle to our organizational and programmatic practices. We are committed to providing equal opportunities in employment, we embrace all diversity and encourage women, the LGBTQ+ community, persons with disabilities, Afro-descendants, and Indigenous people to apply. Recognizing our strong commitment to gender equality, WRI has also been awarded EDGE certification.  


Our team in Human Resources carefully reviews all applications.   



Other, Fund Accounting, General-Other: Accounting-Finance, Inventory Planning and Management, Account Management (Commissioned), Business Development-New Accounts, Fundraising, General-Other: Sales-Business Development



$57k - $ 65k