Desktop Administrator - Body Cam Support

Job Summary

The Desktop Administration - Body Cam Support role will provide sophisticated technical support for our bodycam customers throughout the County. That includes installing, diagnosing, repairing, maintaining, and upgrading all bodycam associated equipment, in a 24/7 support environment. The person will also trouble shoot problem areas (in person, remote connections or by phone) in a timely accurate fashion and provide end-user assistance where required. Supporting mid-level functions for the Help Desk team and other areas within the Client Services team. Focused in both Tier 1 and Tier 2 activities.

Qualifications

Education and Experience:

• Bachelor’s degree in computer science or a related field OR a minimum three years of experience working as a desktop admin. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts may be required at the time of hire.
• Knowledge of current principles in PC environments and information technology systems to include: Windows 10 O/S; Windows networking principles; Active Directory, DNS, DHCP; Group Policy management; command line execution; internal and external storage devices; productivity software application suites; Jabber, Office 365 Product Suite, MS Teams, Outlook, Visio, Project; desktop and file management principles; trouble shooting techniques; ticketing systems; asset and inventory management systems; imaging/provisioning systems; various computing devices including desktops, laptops, tablets, handhelds/mobiles; and endpoint management systems.
• A valid motor vehicle operator’s license may be required depending on the job functions.
• Employment is contingent upon passing a security background investigation. This position may require a possible background test and or finger printing (this can take up to 6 weeks). We do need to have the results of each test prior to the start of employment.

Preferred Qualifications:

• 5 years or greater experience as a Desktop Administrator.
• CompTIA A+; or
• MCSA Windows 10; or
• MCSE Microsoft Certified Solutions Expert (MCSE); or equivalent experience
• CISCO VOIP Phone Certificates; or equivalent experience

For complete job announcement, application requirements, and to apply on-line, please visit our website at:

https://www.clark.wa.gov/human-resources/explore-careers-clark-county

Salary Grade: IT Guild.T3 $6,048.00 - $7,934.00- per month