Program Coordinator

Position Title: Program Coordinator

Location: Resolution Headquarters at 370 Lexington Avenue, Suite 302, New York, NY

Classification: Non-exempt, full-time

Reporting To: Assistant Director of Programs

Start Date: Immediate 

Salary Range: $26.50-28/hour

Work Environment: Hybrid (one or two days a week in-office)

About Resolution Project

At Resolution Project, we see the spark of passion in young people.  We work with them to build it into a lifetime of impact. People do not need decades of experience before they can start making a difference in the world. Especially while young, they have the energy, idealism, and ambition to address complex challenges—today. But they need a community that invests and believes in their leadership. Resolution provides this support to young innovators around the world so they can break barriers and ignite meaningful change.

The Resolution Fellowship is the core of our work. To become a Resolution Fellow, young people first compete in our Social Venture Challenge (SVC), pitching ideas for social enterprises in their communities. Those who are selected become Fellows, receiving seed funding and lifelong support. Resolution is there, even if they evolve or pivot from their original ideas, with global resources, mentorship, expertise, and community, along with a growing network of local partners. These components come together to form a proven model that identifies promising young leaders, launches their first ventures, and sticks with them as they grow.

Since our beginning in 2008, Resolution Project has launched and supported the growth of over 600 Fellows, working across six continents and in over 80 countries. Altogether, our Fellows have impacted the lives of more than 4.6 million people around the globe. Through Resolution Project, young leaders receive unmatched guidance and wisdom from a team of partners, volunteers, and innovative peers around the globe. We remain committed—today and always— to all of our Fellows and to expanding our outreach to lower-resourced communities. 

Position Summary

The Program Coordinator will join a high-performing team to help ensure Resolution’s achievement of key objectives, specifically contributing to Resolution’s mission by supporting Resolution Fellows throughout the Fellowship lifecycle. 

This is a new role working closely with both Assistant Directors of Programs to provide administrative support to Fellows as they onboard onto the program and facilitate access to venture-related, professional resources, opportunities, and educational engagement. The Program Coordinator will also be responsible for key data management tasks and helping to draft content and resources for Resolution’s global audience. This staff member will both support ongoing projects in existing systems and have opportunities to build out new structures.

The candidate must have a flexible schedule, be prepared to join meetings and conference calls earlier and later than regular business hours – including some weekends – with appropriate compensation and/or schedule adjustments, and be willing to occasionally travel when it is safe to do so.  

Key Responsibilities

Work collaboratively with professional staff, Fellows, and volunteers to support programmatic goals and organizational growth as follows:

Fellow Relations

• Serve as a primary point of contact and support for Resolution Fellows.
• Coordinate and run Fellow Orientation calls to help new Fellows acclimate to the program. 
• Coordinate the initial introductions between Fellows and their volunteer mentors, whom we call Guides.
• Provide administrative support to Fellows transitioning through various stages of the Fellowship, including Community Member and Subsequent Social Enterprise Fellows.

Fellow Opportunities and Resources Support  

• Draft Fellow recommendation letters and nominations for external opportunities. 
• Help Fellows access information by updating and enhancing the Resolution Resource Platform website, working alongside the Program Associate.
• Assist the Program Associate with maintaining Instagram, WhatsApp, Facebook community, LinkedIn groups, and Community Platforms by posting opportunities and events, answering requests, and sharing resources.
• Provide logistical support for Resolution’s Accelerating Impact Challenge. 
• Update and maintain records in Salesforce, generating reports, updating the website for newly cleared Fellows, and tracking in all relevant documents.

Event and Initiatives 

• Schedule office hours (accessible online meetings with Subject Matter Experts) with multiple corporate partners for Fellows alongside the Assistant Director of Programs.
• Engage with the Fellow community, including organizing occasional in-person and virtual events focused on educational engagement, sending reminders and notes, supporting logistics, and tracking attendance for reporting. 
• Help schedule and provide logistical support to speakers, panelists, partner attendees, and guests for in-person and virtual events.
• Edit video content from existing event/initiative recordings for Resolution’s internal YouTube page and social media platforms. 

Program Team Support

• Coordination related to scheduling calls, setting up meetings, and, as needed, drafting agendas and taking meeting notes. 
• Work with the Program team to ensure effective data management.
• Draft content for the monthly Resolution Community newsletter. 
• Other programmatic and general office administrative tasks as needed.

Other related duties, as requested.

Qualifications

• At least one year of relevant work or strong internship experience.
• Highly organized with meticulous attention to detail and follow through.
• Ability to work well independently and seek support and points of escalation when needed.
• High level of professional communication with good interpersonal skills to work closely with staff, volunteers, and international Fellows.
• Proficient in Microsoft Office and Google Application Suites with a high level of general computer competency.

• Commitment to the principles of Inclusion, Diversity, Equity, Access, and Learning (outlined here in our DEI statement: https://resolutionproject.org/dei-statement/)
• Commitment to protecting young people from abuse, per Resolution’s Youth Protection Policy.
• Resolution requires that all staff be fully vaccinated with an FDA or WHO authorized vaccine (or approved for an exemption as a reasonable accommodation due to a medical reason or sincerely held religious belief). Resolution abides by each state’s requirements, and acknowledges those may change over time. If moved forward to the phone screen stage, you will have the chance to ask a team member more about this requirement.

Preferred

• Experience managing relationships and problem-solving in a professional setting. 
• Experience in research, collecting data, and creating systems.
• Familiarity/experience with Salesforce or other CRM (training available).
• Passionate about young people making an impact, and commitment to social change and social entrepreneurship.

Benefits

Resolution does our best to provide a competitive benefits package to our team. We have standard 35-hour work weeks with the ability to schedule to work half-day Fridays year-round. Full-time Resolution staff members have access to a range of health plans as well as coverage for dental, vision, life, and disability insurance, 100% paid for full-time staff. Full-time staff also have access to generous paid time off, a 401k match, and robust professional development opportunities. In addition, employees may opt into FSA, HSA, TransitChek, and other voluntary insurance policies.

https://resolutionproject.org/