Applications Administrator*

Posting Details

POSTING INFORMATION

Internal Title

Applications Administrator*

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

6

Level

5

Department

Information Management

Job Purpose

The Applications Administrator is proficient technically and provides operational support to stakeholders (faculty, staff, prospects, students, and alumni) for multiple critical enterprise applications and customer-facing business administrative systems for the College. The Applications Administrator consults with Senior Applications Administrators and Management to perform complex system and/or application installations and upgrades.

Minimum Requirements

A high school diploma and work experience in the administration and management of software applications in an enterprise environment is required. An associate’s degree or a bachelor’s degree in a related field may be substituted for the required work experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Demonstrated ability to be proficient in supporting, maintaining, and administering complex enterprise software applications preferably in higher education or a related setting.

Working knowledge of systems architecture, systems planning and design, network operating systems, and software application management.

Knowledge of, and experience with, Windows and/or Linux/Unix systems administration, light SQL experience, light scripting, and application support.

Ability to understand and carry out technical instructions in order to perform application system installations, upgrades, and integrations.

Must have experience with database technologies and/or client-server technology.

Must possess analytical and troubleshooting skills.

Strong customer service skills.

Familiarity with service management methodologies preferred.

Experience with monitoring tools and analytical tools preferred.

Familiarity with enterprise backup, storage technologies, and open source technologies a plus.

Ability to plan, organize and follow through multiple projects simultaneously.

Proficient written and verbal communications skills.

Must have the ability to establish and maintain effective working relationships with other IT staff, business stakeholders, and vendors.

Additional Comments Regarding Position

Employee must be willing to work flexible hours including occasional nights, weekends and holidays and be on call 24 hours/day, 7 days/ week. Must be able to travel periodically for professional development.

*Position may be eligible for full-time or part-time telecommuting

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

**Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

Salary

**$55,341 - $64,885

Posting Date

03/25/2024

Closing Date

04/15/2024

Benefits

• Insurance: Health/Dental/Vision
• Life Insurance
• Paid Leave: Sick/Annual/Parental
• Retirement
• Long Term Disability
• Paid Holidays
• Free CARTA Bus Service
• Employee Tuition Assistance Program (ETAP)
• Employee Assistance Program (EAP)
• Full Benefits Package – Click Here

Open Until Filled

No

Posting Number

2024044

EEO Statement

The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.

Quicklink for Posting

https://jobs.cofc.edu/postings/15145

Job Duties

Job Duties

Activity

Works with team members to provide primary operational support to stakeholders (faculty, staff, prospects, students, and alumni) for software applications. Works with team members, stakeholders, vendors, and other IT teams to diagnose issues, resolve issues, and to automate processes. Performs day-to-day applications, systems administration, and maintenance including scripting. Implements and maintains integrations between applications. Manages and tracks work through internal ticketing system. Creates and maintains knowledge base articles for use in application support and training.

Essential or Marginal

Essential

Percent of Time

50

Activity

Works with team members and vendor support during implementations, and operationally, to resolve application issues for stakeholders. Stays in constant communication with stakeholders to meet user needs. Participates in medium to large project teams that implement complex technical solutions. Participates and works cooperatively with project team members to ensure project success. Meets milestone and project completion dates; utilizes project management methodologies; provides timely project status updates to management.

Essential or Marginal

Essential

Percent of Time

20

Activity

Develops effective systems management plans and strategies. Analyzes performance indicators to ensure that enterprise systems are operating efficiently. Consults with vendors, other application administrators, enterprise architects, and management on potential solutions for proactive systems management. Maintains a current knowledge of relevant technologies and recommends new technologies for the enhancement of campus systems. Participates in product evaluations.

Essential or Marginal

Essential

Percent of Time

15

Activity

Performs and manages software installations, vulnerability mitigations, upgrades, service pack installs, patches, etc. of on-prem and vendor hosted systems. Debugs and tests systems software and system software packages purchased from vendors. Analyzes system design and develops methods to integrate systems, and improve the efficiency and performance of applications.

Essential or Marginal

Essential

Percent of Time

10

Activity

Performs disaster recovery procedures, ensures all supported systems are part of the enterprise backup system. Participates in development of policies and procedures.

Essential or Marginal

Marginal

Percent of Time

5