Information Technology Support Specialist I/II

Are you looking for a meaningful career that has a positive impact on the community? If you answered YES, come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks.

The Ideal Candidate: The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the ability to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required, the ideal candidate will preferably have a CompTIA A+ certification.

Are you the ideal candidate? If so, apply now!

Application Tips:

• Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
• Contact information: use an email address you can easily access at any time.
• The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
• Training & Experience Questions: In addition to submitting the application, you will need to answer the Training & Experience questions at the end of the application as this is your Civil Service Exam.
• DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
• DO NOT attach resumes or cover letters. The City of Sparks does not review these items with the application. 
• Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.

The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department.

If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer.

Civil Service Testing:
The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly.

INFORMATION TECHNOLOGY SUPPORT SPECIALIST I
Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
 
DISTINGUISHING CHARACTERISTICS
This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision.

INFORMATION TECHNOLOGY SUPPORT SPECIALIST II

Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. 

DISTINGUISHING CHARACTERISTICS

This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.

Applicants must possess the following minimum qualifications to continue in the recruitment process:

INFORMATION TECHNOLOGY SUPPORT SPECIALIST I
Education and Experience:
High School Diploma or equivalent and one (1) year of responsible computer and network support experience.
 
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
 
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.

INFORMATION TECHNOLOGY SUPPORT SPECIALIST II

Education and Experience:

High School Diploma or equivalent and three (3) years of responsible computer and network support experience.

Licenses and Certificates:

Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.

Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.

INFORMATION TECHNOLOGY SUPPORT SPECIALIST I
Install, configure, and support computer software, hardware, network, and peripheral equipment.
 
Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
 
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
 
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
 
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
 
Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
 
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
 
Perform other duties which may be assigned.
 
Knowledge, Skills and Abilities:

• Knowledge of computer systems and procedures
• Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
• Knowledge of computer operating systems and local area network applications
• Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
• Knowledge of procedures for data processing documentation
• Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
• Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
• Knowledge of principles and practices of emergency management
• Ability to organize, prioritize work schedule and handle multiple priorities under supervision
• Ability to adapt to changing technologies and learn functionality of new equipment and systems
• Ability to work in a team-based environment to achieve common goals
• Ability to communicate clearly and concisely, both orally and in writing 
• Ability to establish and maintain effective relationships with those contacted during work
• Ability to train others in work procedures

Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time.  Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
 
SUPPLEMENTAL JOB POSTING INFORMATION

• This is a Civil Service position and is Non-Exempt under FLSA guidelines 
• This position reports to the Network & Infrastructure Administrator 
• Supervision exercised: None
• May be called back, held over, work off-hours, nights, weekends and holiday shifts as required   
• May be required to work during emergency circumstances or inclement weather conditions
• May be required to pass a pre-placement drug screen and background investigation

INFORMATION TECHNOLOGY SUPPORT SPECIALIST II

Understand, interpret, and effectively explain a variety of hardware and software applications to users. 

Install, configure, and support computer software, hardware, network, and peripheral equipment.

Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.

Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. 

Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.

Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. 

Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments. 

Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. 

Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives. 

Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided. 

Execute small projects on own and work with management in planning and executing larger local projects.

Perform other duties which may be assigned.

Knowledge, Skills and Abilities:

• Knowledge of operating characteristics of computer systems and procedures
• Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
• Knowledge of computer operating systems and local area network applications
• Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
• Knowledge of procedures for data processing documentation
• Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
• Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
• Knowledge of principles and practices of emergency management
• Ability to organize and prioritize work schedule and handle multiple priorities, projects and complex tasks independently
• Ability to adapt to changing technologies and learn functionality of new equipment and systems
• Ability to work independently to analyze problems and implement solutions
• Ability to work in a team-based environment to achieve common goals
• Ability to communicate clearly and concisely, both orally and in writing 
• Ability to establish and maintain effective relationships with those contacted during work
• Ability to train others in work procedures

Physical Demands:

Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.

SUPPLEMENTAL JOB POSTING INFORMATION

• This is a Civil Service position and is Non-Exempt under FLSA guidelines 
• This position reports to the Network & Infrastructure Administrator 
• Supervision exercised: None
• May be called back, held over, work off-hours, nights, weekends and holiday shifts as required   
• May be required to work during emergency circumstances or inclement weather conditions
• May be required to pass a pre-placement drug screen and background investigation

Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant.

Recruitment Communication:
Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate.

Reasonable Accommodation:
Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345.

Disclaimer:
The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order.
 
Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.

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