The City of Naperville’s Finance Department is looking for a Full-Time Customer Care Representative to join its multi-tasking customer care team. The Customer Care Representatives provide a high level of internal and external customer service to residents, businesses, visitors, vendors and department personnel over the phone, by email and other electronic platforms, and occasionally in person by answering inquiries and resolving customer concerns related to fees for new or existing services with the City, as well as entering service requests, JULIE tickets, and calling in staff to respond to critical issues after business hours.
This Full-Time position is 40 hours per week; schedule to be determined through shift bid process based on seniority. This position will work an overnight shift post initial training period and assessment by supervisor. The Call Center is operational 24 hours per day, 7 days per week. This is a shift position, which includes working nights, weekends and holidays.
The responsibilities include responding to a high volume of inbound calls (approximately 70-100 calls per day) while maintaining data in the city databases. Duties include:
Required:
Preferred:
The City of Naperville, Illinois is a dynamic community of 150,000 residents, conveniently located 28 miles west of Chicago. Various publications have named Naperville as one of the best cities in the United States in which to live. The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area. It’s also a great place to work! Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a dynamic & collaborative working environment, a forward-looking leadership team, and a competitive benefits package.
THE CITY OF NAPERVILLE IS AN E. O. E.
CLICK HERE for the City of Naperville’s EEOP Utilization Report
The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.
The City of Naperville, Illinois is a dynamic community of 150,000 residents, conveniently located 28 miles west of Chicago. Various publications have named Naperville as one of the best cities in the United States in which to live. The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area. It’s also a great place to work! Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.
Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application. Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.
THE CITY OF NAPERVILLE IS AN E. O. E.
CLICK HERE (Download PDF reader) for the City of Naperville’s EEOP Utilization Report
The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.