Membership Operations Associate

Title: Membership Operations Associate
Department: Development
Status: Non-Exempt
Reports to: VP, Membership and Direct Response Fundraising
Positions Reporting to this Position: None
Location: Washington, DC Metropolitan Area
Remote Work Eligibility: Yes; Occasional Office Work
Travel Requirements: Up to 15%
Union Position: Yes
Job Classification Level: A
Salary Range (depending on qualified experience): $59,160 – $74,460

General Description:

The League of Conservation Voters, Inc. (“LCV”), a non-profit organization, builds political power to protect people and the planet. We envision a world in which tackling the climate crisis, confronting environmental injustice, and strengthening our democracy lead to cleaner and healthier communities, good, well-paying jobs, and a more just, equitable, and sustainable planet for all.

For more than 50 years, LCV has fought for solutions to the interconnected threats our environment and democracy face. We do so by working with and holding elected officials accountable, mobilizing, organizing, and building grassroots power in communities, electing candidates who share our values, and partnering with and supporting our 30+ state affiliates across the country.

LCV is hiring a Membership Operations Associate who will work with the Membership and Direct Response, and Marketing and Development Communications teams on project management and production of direct mail, email, and other communications materials. The Membership Operations Associate will also assist the Membership team with managing member and supporter services, including providing customer support to LCV supporters with questions and requests.

This position is classified as “Occasional Office Work”, which means the position does not have a regular schedule for working in an office but sometimes they will need to work from the office on a schedule that has no day(s) per week commitment.

General working conditions:

• Operate in a professional office or home office environment, and routinely use standard office equipment including, but not limited to, computers, phones,  photocopiers, and audiovisual systems. 
• Largely sedentary, often standing or sitting for prolonged periods. 
• Communicates with internal and external stakeholders using electronic platforms.

Applicants must be located in and legally authorized to work in the United States.

Responsibilities:

• Support the Production Director in project management of direct response outreach and collateral materials for the Membership and Direct Response and Marketing and Development Communications teams, including:
  • Coordinating the copy approval process, guiding outreach projects through various review and approval stages, including direct mail, email, and advertising projects.
  • Working with project leads to ensure all direct response projects are run through the quality assurance process.
  • Supporting email production.
  • Supporting the creation of marketing materials for donor stewardship and engagement.
• Assist the Membership team in managing member support at LCV, including:
  • Monitoring and responding to incoming requests from members and supporters, ensuring timely response to supporters.
  • Endeavoring to provide positive outcomes to all supporters within LCV guidelines and policies.
  • Managing supporter responses conducted by third party vendors.
• Support and contribute to LCV’s work to advance racial justice and equity, incorporating our organizational values of accountability, anti-racism, community, innovation, learning and sustainability into everything we do.
• Work with the Membership and Direct Response and Marketing and Development Communications teams to achieve annual racial justice and equity goals, including, but not limited to working towards building a large and diverse donor base – racially, geographically, and at the level of giving – who share our values; committing to an intentional approach to membership, focused on recruiting and retaining a grassroots cohort; and, focusing on a large small-dollar donor base an integral part of the organization’s goals of sustainable fundraising.
• Conduct in-person work in the Washington, DC office when needed for in-office support related to grassroots mailings or other team projects, as needed.
• Travel up to 10% of the time for in-person work outside of Washington, DC, including staff retreats, meetings, conferences, member activities and professional development opportunities, as needed.
• Perform other duties as assigned.

Qualifications:

• Work Experience: Required – Minimum 1 year of administrative experience, including experience with project management, managing spreadsheets, and budget tracking. Preferred – Demonstrated success in a political or environmental non-profit organization. Demonstrated success in a communications or direct response fundraising role.
• Skills: Highly attentive to detail and able to take ownership of routine tasks; excellent written and oral communications skills; proficient in Microsoft Office 365 and Google Suite; strong organizational skills; exhibits strong judgment; self-starter; works well in a fast-paced environment; ability to handle multiple tasks under pressure of deadline and work for several people. Ability to work with outside vendors and partners.
• Racial Justice and Equity Competencies: Demonstrated awareness of how one’s life experiences influence one’s personal attitudes, biases, and assumptions. Demonstrated commitment to continual learning and ability to successfully deliver culturally responsive services. Commitment to equity and inclusion as organizational practice and culture. Understands how environmental issues intersect with racism, economic and social inequality in the U.S. and has a passion for working to dismantle these systems.

LCV offers a comprehensive and competitive benefits package that includes vacation, sick and parental leave, personal days, paid holidays, health insurance (two plan options for staff to choose from), dental and vision insurance, life and disability insurance (short- and long-term), Flexible Spending Account, 401(k) retirement plan with company matching contribution, commuter benefits program, sabbatical, and student loan assistance. 

To Apply: Send cover letter and resume to hr@lcv.org with “Membership Operations Associate” in the subject line by May 26, 2025. No phone calls please. 

All employment is contingent upon the completion of a background check, employment verifications and reference checks.

LCV is an Equal Opportunity Employer committed to a racially just, equitable and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information, or any other protected status. LCV is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation to participate in the employee selection process, including, completing the application, interviewing, or pre-employment testing, please contact hr@lcv.org.

https://www.lcv.org/careers/membership-operations-associate/

To Apply: Send cover letter and resume to hr@lcv.org with “Membership Operations Associate” in the subject line by May 26, 2025. No phone calls please.