Program Coordinator - Student Affairs

Clark College is currently accepting applications for a full-time, classified Program Coordinator for Student Affairs as the information generalist. This position is a 100% in-person role based in Entry Services at the One-Stop Desk. This role provides real-time support to students and community members by responding to inquiries and delivering inclusive, professional service across in-person, phone, email, and virtual platforms.

A successful candidate will be self-motivated, reliable, able to work independently, possess strong problem-solving skills, and work effectively with diverse populations. This position may be required to provide coverage at Clark satellite campuses as needed.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

JOB DUTIES AND RESPONSIBILITIES:

• Staff the physical One-Stop Desk located in Gaiser Hall and provide coverage for customer service modalities as needed, including in-person, phone, email, and virtual platforms.
• Greet and welcome students, visitors, and community members to campus in a professional and inclusive manner.
• Provide real-time support by responding to inquiries related to general information, Student Affairs services, and campus resources.
• Provide entry level support for all Student Affairs departments; assess inquiries and make accurate  referrals to appropriate offices.
• Assist students with logging into Zoom rooms for department-specific assistance.
• Assist students with scheduling appointments and checking in for appointments, notifying appropriate departments upon arrival.
• Support students through the enrollment process, including applying for admission and navigating next steps.
• Assist with new student admission and onboarding, including outreach to new and returning students and providing technical assistance to prospective and current students.
• Support the Entry Services team with admissions-related communication and follow-up.
• Use of CRM system by accurately documenting student and community member interactions, entering prospective students, tracking inquiries and follow-up, supporting outreach campaigns, and ensuring data integrity and timely updates.
• Document and maintain all communications within the CRM system, upholding data integrity and supporting enrollment and outreach efforts.
• Create, monitor, and track One-Stop traffic data, including volume of students served, department referrals, and inquiry types.
• Assist with and respond to Student Affairs shared departmental email inboxes.
• Support Student Affairs records management and paperwork processing, including intake and distribution of forms to appropriate offices.
• Establish and maintain ongoing training and communication with Student Affairs offices and campus partners to support accurate and consistent information sharing.
• Support One Stop Desk operational workflows by managing the upkeep of training documentation, maintaining an orderly and functional workspace, overseeing the accuracy and accessibility of all forms and handouts, and coordinating the maintenance and usability of the Gaiser computer kiosks.
• Maintain current knowledge of campus structure, policies, procedures, and departmental contacts, proactively identifying and proposing improvements to resource information.
• Support all incoming admissions-related mail and college web information requests, holding full responsibility for timely response, accurate routing, and follow-through.
• Monitor web inquiry volume and response performance, identifying trends and implementing improvements to strengthen communication workflows.
• Coordinate and support ongoing Enrollment Labs to guide students through key enrollment steps.
• May provide service coverage at Clark satellite campuses as needed.
• Perform other duties as assigned.

POSITION REQUIREMENTS AND COMPETENCIES:

• Associate’s degree OR applicable education/work experience.
• Two (2) years working in office related customer service.
• Excellent written and oral communication skills to effectively communicate with diverse groups and individuals, both internally and externally. 
• Experience and ability to use Microsoft Office Suite, including Outlook, Excel, Teams, etc., as well as Zoom.  

JOB READINESS/WORKING CONDITIONS:

• Ability to listen and process information, to ask appropriate questions, and acknowledge differences in communication styles. 
• Provide professional and friendly customer service at the One-Stop Desk in Gaiser Hall.
• Work as an effective and collaborative member of the Entry Services team.
• Provide professional, inclusive, and student-centered customer service in a fast-paced environment.
• Ability to work independently and accomplish duties with limited supervision in a timely manner.
• Demonstrated reliability, strong work ethic, accountability, and consistent attendance required due to the essential, front-facing nature of this position.
• Ability to understand and carry out oral and written instructions while multitasking effectively.
• Ability to identify issues and offer alternative solutions; interpret policies, procedures and regulations and communicate those effectively.
• Ability and willingness to sit and work at a computer for extended periods.
• Ability to manage front desk responsibilities while completing administrative tasks.
• Interest in working with and helping students navigate enrollment processes and online systems.
• Ability to lift objects weighing up to 25 pounds.
• Ability to maintain confidentiality and comply with the Family Educational Rights and Privacy Act (FERPA).
• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
• The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.  
• This position is represented by Washington Public Employees Association. 
• Prior to a new hire, a background check including criminal record history will be conducted which includes a sexual misconduct background check as required under RCW 28B.112.080. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

WHAT WE OFFER:

• Clark College promotes work/life balance for employees.
• McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.   
• Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.  
• Campus bookstore offers snacks, apparel, and specialty supplies.  
• On-campus early childhood education care program (pending registration and availability). 
• Gym and recreation facilities are available for membership.  
• Clark promotes wellness with a variety of different workshops and events. 

SALARY/BENEFITS:  Salary Range: $3,477-$4,632/month | Step A-M (commensurate with qualifications and experience) | Range: 40 | Code: 107I

Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.

Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver.

APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., April 20, 2026.

REQUIRED ONLINE APPLICATION MATERIALS:

• Clark College online application.
• Current resume, with a minimum of three (3) references listed.
• Cover letter describing background and experience related to qualifications and responsibilities of the position.
• Responses to the supplemental questions included in the online application process.

Please apply online at www.clark.edu/jobs

To contact Clark College Office of People and Culture, please call (360) 992-2105 or email recruitment@clark.edu. 

DISABILITY ACCOMMODATIONS

Upon request, accommodations are available to persons with disabilities for the application process. Contact the Office of People and Culture at (360) 992-2105 or by video phone at (360) 991-0901.

SECURITY

The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu. The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php.

ELIGIBILITY VERIFICATION

If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. 

Clark College does not currently sponsor H-1B visas.

CORRECTIONS OR EXTENDED NOTICES: Corrected or extended notices will be posted online and in the Office of People and Culture Office.

Clark College’s Office of People and Culture supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Cross Institution Faculty of Color Mentorship program, and Faculty and Staff of Color Conference.

The Office of People and Culture aims to support and elevate the college community by embedding equity and continuous growth into every aspect of people practices – from recruitment and onboarding to learning, well-being, and community partnerships.

Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply.  Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Michelle Jenkins, Director of Labor and Compliance, 360-992-2317, mljenkins@clark.edu,  1933 Fort Vancouver Way, Baird 122, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment.  This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.

Clark College Office of People and Culture

March 30, 2026

26-00028

https://www.clark.edu/jobs