Business Systems Manager

The City of Naperville seeks a Business Systems Manager to lead a team of systems analysts responsible for managing and optimizing enterprise business systems that support core organizational operations. Oversees system administration, enhancements, integration, and issue resolution while partnering with stakeholders to drive initiatives to modernize platforms and retire legacy systems. Provides team leadership, mentoring and project oversight to ensure reliable operations and continuous improvements of enterprise applications.

The anticipated hiring range for this position is $119,636.44 to $131,600.08 annually commensurate with credentials and experience.   The Pay Grade for this position is E265. For additional information, click here. (Download PDF reader)

Duties

Team Leadership:

• Supervises, coaches and develops a team of business systems analysts.
• Fosters a culture of collaboration, continuous improvement and customer service.

Enterprise Systems & ERP Management:

• Completes business process mapping and solution requirement generation using business process methodologies such as BPMN, UPN, DFD, CMMN.
• Leads and collaborates on solution architecture evaluation and planning.
• Leads and supports system upgrades, enhancements, integrations, performance and security assessment, remediation, and improvements across solutions and platforms.
• Provides technical leadership and support for major technology initiatives, including enterprise system replacements and modernization programs. Leads and collaborates with cross-functional teams during major implementations and systems improvements.
• Oversees the management, administration, configuration, security and optimization of the organization’s enterprise applications including Enterprise Resource Planning (ERP), Electronic Document Management System (OnBase) and Public Records Request Management System (GovQA) to meet operational needs across many departments.
• Supports strategic planning and roadmap development for enterprise applications. 
• Serves as a trusted technical advisor to IT leadership and departmental stakeholders. Works closely with departmental leaders to understand business needs and identify technological solutions. 

Vendor Management:

• Manages relationships with vendors, implementation partners and service providers. Oversees procurement, vendor performance, service level agreements (SLA) and contract compliance for owned systems.
• Coordinates vendor activities related to system implementation, support and upgrades. 

Qualifications

Required:

• Bachelor’s degree in computer science/MIS, Business Administration or a related field.
• Minimum of 7 years’ experience supporting enterprise/ERP applications on modern (e.g. SaaS) as well as legacy platforms (e.g., IBM iSeries/AS400).
• Minimum of 3 years’ supervisory experience.
• Experience leading large-scale enterprise system implementation or replacements, managing complex system integrations and enterprise data environments.
• Experience managing vendor relationships and technology contracts.
• Strong understanding of IT systems, IT fundamentals, database management and software applications.
• Equivalent combinations of education and experience may be substituted.
• Valid State of Illinois Driver’s License. 

Preferred:

• Master’s degree in computer science/MIS, Business Administration or a related field.
• Experience working with Electric Utility and Water Utility operations and billing.
• Knowledge of RPG/CL scripting development environment.
• Knowledge of the following systems:

1. Central Square’s NaviLine ERP system
2. SQL database and queries
3. Tyler Munis Enterprise ERP system
4. IBM iSeries/AS400 and IBM i Power Systems

Additional Information

The City of Naperville, Illinois is a dynamic community of 153,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.

Click here (Download PDF reader) to learn more about the benefits offered by the City of Naperville.

Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application.  Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.

THE CITY OF NAPERVILLE IS AN E. O. E.

CLICK HERE (Download PDF reader) for the City of Naperville’s EEOP Utilization Report

The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.