Provider Services Unit Manager

The Medicaid Division is responsible for the design, development, implementation, monitoring, evaluation, and improvement of publicly funded Medicaid programs and related health programs. This position is situated within the Provider and Member Services section and serves as the manager of the Provider Services Unit (PSU), which provides customer service to health care providers, including technical review of health care claims, requests to approve payment of health care services, and assistance with billing, prior authorization status and MMIS access. Provider Services staff also work with Medicaid members on billing issues.

In this position, you will manage and direct the activities and day-to-day administration for the Medicaid and Oregon Health Plan (OHP) Provider Services contact center. You will develop and direct objectives, monitor overall performance and issues, and coordinate and guide the efforts of lead workers and staff. You will collect, analyze, monitor, and use data related to customer service and performance metrics to make operational decisions and optimize contact center workflow and responsiveness. You will direct lead workers in complex problem solving, issue resolution, developing procedures, quality assurance, and operational and process improvement projects, tools, and resources.

This announcement is for one, full-time, permanent, unrepresented management service, Provider Services Unit Manager (Contact Center Supervisor 2) position based in Salem, Oregon. This is a hybrid (5% in-office) position.

What We Are Looking For

Minimum Qualifications: These qualifications must be reflected in your application for consideration.

Four Years of lead work, supervision, or progressively related experience; OR one year of related experience and a Bachelor’s degree in a related field.

Desired Attributes: The following are desired attributes that we have identified as key to success for this role at OHA. These are the attributes we are looking for in our top candidate. If you have any of these, please let us know in your application.

• Experience managing contact center operations and/or customer services operations.
• Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid administration in Oregon, including experience working with Coordinated Care Organizations, social safety net programs, health service providers (including Community Mental Health Programs and other behavioral health service providers), or community-based organizations.
• Knowledge of legislative and regulatory processes; experience analyzing, applying and advising on relevant federal and state laws and regulations.
• Strong oral and written communication skills across a variety of forums.
• Ability to provide organizational leadership to foster inter-and cross-agency collaboration and to shape systems-wide community centered policies, programs, and continuous improvement strategies.
• Experience facilitating meetings with a variety of key partners, including internal teams, community members/groups, health service providers, government officials and legislators.
• Experience and knowledge evaluating and synthesizing quantitative and qualitative data to analyze and measure the effectiveness, and present data.
• Demonstrated project management experience, including ability to effectively manage multiple project timelines and priorities and promote human-centered change management.

Application Guidance

Your candidate profile and application are your opportunity to showcase your skills and interest in this role. Submissions will be reviewed for clarity, consistency, and communication skills, and for alignment with the guidance provided in the below:

Submission Requirements:

• Resume – Attach your current resume that clearly outlines your education and work experience relevant to this position.
• Cover Letter (Required) – A cover letter is not required, but if included, it will be reviewed and considered during the review and selection process.
• Supplemental Questions – Answer all supplemental questions completely and accurately.
• Final Check! – Before submitting, confirm that all required materials are included, and your Workday Job History is current. The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Equal Pay Analysis Webpage for more information.

About the Team & Benefits of Joining

• Excellent, low-cost medical, vision, and dental coverage for you and your family.
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities to grow your career with the State of Oregon.

How to Apply:

Submit your application to oregonjobs.org using job number REQ-205557

Application Deadline: 08/30/2026

Salary Range: $5,907 - $9,143

How to Apply:

Submit your application to oregonjobs.org using job number REQ-205557

Application Deadline: 08/30/2026