Medicaid Operations & Program Support Specialist

The primary purpose of this position is to provide comprehensive administrative, analytical, and operational support to the Medicaid Fee-for-Service (FFS) Quality Assurance and Operations unit, ensuring effective implementation of Open Card program activities related to rate standardization, access, quality monitoring, and care coordination contract oversight. The position assists with the design, implementation, and maintenance of spreadsheets, tracking tools, and data collection systems that support accurate monitoring, documentation, and evaluation across multiple projects and workflows. It reviews and applies relevant laws, rules, policies, and procedures to ensure operational alignment and compliance, identifies risks and emerging issues, and implements or recommends corrective approaches that strengthen unit operations and contribute to continuous quality improvement.

In addition, this position plays a central coordination and liaison role by supporting cross-unit communication, facilitating problem-solving across internal teams, and collaborating with partners across OHA divisions, Federal agencies, and external community providers. It identifies issues, organizes information flow, assists with project timelines, and helps spread effective practices that enhance operational efficiency and consistency. Through autonomous decision-making, structured coordination, and responsive issue management, the position ensures that Medicaid FFS activities are carried out effectively, in compliance with applicable requirements, and in alignment with organizational goals related to quality, access, and equity.

• This announcement is for one, full-time, permanent, SEIU represented, Medicaid Operations & Program Support Specialist (Administrative Specialist 2) position based in Salem, Oregon.
• This is a hybrid (10% in-office) position.

What We Are Looking For

Minimum Qualifications: These qualifications must be reflected in your application for consideration.

Three years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis; OR

An associate degree in general office occupations and two years of the above experience.

Desired Attributes: The following are desired attributes that we have identified as key to success for this role at OHA. These are the attributes we are looking for in our top candidate. If you have any of these, please let us know in your application.

Evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.

Knowledge of health services delivery systems, particularly Oregon Health Plan/Medicaid administration.

Experience developing, documenting, monitoring, or improving workflows, procedures, tracking systems, or administrative processes to strengthen efficiency and support continuous improvement.

Demonstrated ability of advanced Microsoft Excel, Word, PowerPoint, Outlook, and use of collaboration tools such as Microsoft Teams, SharePoint and Smartsheet.

Ability to work collaboratively in team environments. Excellent customer service and strong oral and written communication skills across a variety of forums using a person-centered, equity-centered, and culturally responsive approach.

Skill in performing a variety of functions at a program support level requiring synthesizing quantitative and qualitative information from multiple sources and decision making within established rules, policies, or procedures.

Ability to interpret, explain, and provide technical assistance on agency procedures, administrative policies, business processes, and operational guidelines.

Ability to demonstrate strong organizational, time-management, and critical thinking skills, including managing multiple assignments, balancing competing deadlines, and elevating issues needing further review.

About the Team & Benefits of Joining

• Excellent, low-cost medical, vision, and dental coverage for you and your family.
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities to grow your career with the State of Oregon.

How to Apply:

Submit your application at oregonjobs.org using job number REQ-206272

Application Deadline: 09/10/2026

Salary Range: $4,312 - $5,988

How to Apply:

Submit your application at oregonjobs.org using job number REQ-206272

Application Deadline: 09/10/2026