JOB DESCRIPTION:
As a Customer Care Specialist , you’ll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on both inbound and outbound calls you will be the voice of MOHELA, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable.
As a hybrid employee, your schedule will include a mixture of remote work-from-home and in-office scheduling.
During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 4 weeks), but you will be required to report in-office 1 day per week the first three weeks of the training period and the last full week to complete the phone training portion of the curriculum and ensure you have hands on support. Exact dates of the in-office requirements will be provided to you prior to the training class.
POSITION DETAILS:
Job Type:
Remote/Hybrid
To support the onsite requirement, applicants must live within 1 hour of Fishers, IN or Wilkes-Barre, PA.
Start Date:
November 10, 2025
Compensation:
$16 per hour + Full Benefits Package and generous Paid-Time-Off. There is also eligibility for a monthly performance-based incentive after the training period. Bilingual applicants fluent in English/Spanish can also earn a $1 per hour differential with passing assessment results.
SCHEDULE:
During New Hire Training: Monday-Friday, 8:00 AM – 5:00 PM EST
(training period = 4 weeks)
After New Hire Training one of the following shifts will be assigned. You must be available to work both shifts as availability will be based on business need at the time New Hire Training ends.
During your interview, you will be asked to confirm your availability for both shifts . Performance and Attendance during New Hire Training will be a consideration in shift assignment.
In-Office Days During Training ( mandatory ):
Monday - November 10, 2025 (DAY 1) : to receive in person training on accessing MOHELA systems and pick up your home office equipment.
Note, you will be on-site in the morning and return home for the afternoon to set up your equipment then resume training virtually.
Thursday – November 20, 2025: to participate in person training on designated topics.
Tuesday - December 2, 2025 through Monday – December 6, 2025 : to job shadow with a tenured agent prior to starting the phone training portion of the curriculum and to also complete the phone training portion of the curriculum and ensure you have hands on support as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback.
Note: any changes to the in-office schedule will be communicated promptly for planning purposes. ***New Hires will be working on Veterans Day (11/11)
SHIFT ONE
Monday – Tuesday, 12:00 PM – 9:00 PM
Wednesday – Thursday, 9:00 AM – 6:00 PM
Friday, 9:00 AM - 6:00 PM
SHIFT TWO
Monday – Tuesday, 9:00 AM – 6:00 PM
Wednesday – Thursday, 12:00 PM – 9:00 PM
Friday, 9:00 AM – 6:00 PM
OFFICE AND TECHNOLOGY REQUIREMENTS:
MOHELA will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities:
Reliable high-speed internet– minimum of 100mbps download/ 10 upload speed and latency less than 50 ms.
Wi-Fi, Hot Spot (i.e. 5G), satellite internet and/or shared internet connections are not actable. Internet connection must be hard-wired into equipment provided by MOHELA.
Designated, quiet home office space free from distractions and ability to remain engaged at the workstation for the full duration of the scheduled shift, except for standard breaks.
Computer equipment will be provided and distributed on-site the first day of employment.
Ability to work onsite as required and if and when any home internet/technical issues arise.
MINIMUM REQUIREMENTS:
High School Diploma, GED, or Equivalent
1 year of work experience with priority given to call center or student lending experience ( An Associates or Bachelor’s degree may substitute for experience.)
Demonstrated stable work history
Must live within 1 hour of Fishers, IN.
Full participation and attendance in the mandatory 4-week training period.
Ability to pickup computer equipment and work onsite the first day of training and as noted.
Ability to meet all office and technology requirements described above.
+
Ability to think critically to provide customers with the information they need in an efficient and effective manner.
Superior customer service and interpersonal skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
Excellent computer navigation skills, including the ability to multi-task and use dual monitors to toggle between screens and systems while speaking with customers.
Ability to develop and maintain an in-depth understanding of student loan servicing processing and possess the skills to effectively communicate program requirements in a clear and concise manner.
Demonstrated ability to listen and “hear” the customer’s concern so that the appropriate response is given.
PREFERRED QUALIFICATIONS:
Experience working in a high-volume contact center
Student loan or financial aid experience
College Degree
Oct 17, 2025
Full time
JOB DESCRIPTION:
As a Customer Care Specialist , you’ll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on both inbound and outbound calls you will be the voice of MOHELA, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable.
As a hybrid employee, your schedule will include a mixture of remote work-from-home and in-office scheduling.
During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 4 weeks), but you will be required to report in-office 1 day per week the first three weeks of the training period and the last full week to complete the phone training portion of the curriculum and ensure you have hands on support. Exact dates of the in-office requirements will be provided to you prior to the training class.
POSITION DETAILS:
Job Type:
Remote/Hybrid
To support the onsite requirement, applicants must live within 1 hour of Fishers, IN or Wilkes-Barre, PA.
Start Date:
November 10, 2025
Compensation:
$16 per hour + Full Benefits Package and generous Paid-Time-Off. There is also eligibility for a monthly performance-based incentive after the training period. Bilingual applicants fluent in English/Spanish can also earn a $1 per hour differential with passing assessment results.
SCHEDULE:
During New Hire Training: Monday-Friday, 8:00 AM – 5:00 PM EST
(training period = 4 weeks)
After New Hire Training one of the following shifts will be assigned. You must be available to work both shifts as availability will be based on business need at the time New Hire Training ends.
During your interview, you will be asked to confirm your availability for both shifts . Performance and Attendance during New Hire Training will be a consideration in shift assignment.
In-Office Days During Training ( mandatory ):
Monday - November 10, 2025 (DAY 1) : to receive in person training on accessing MOHELA systems and pick up your home office equipment.
Note, you will be on-site in the morning and return home for the afternoon to set up your equipment then resume training virtually.
Thursday – November 20, 2025: to participate in person training on designated topics.
Tuesday - December 2, 2025 through Monday – December 6, 2025 : to job shadow with a tenured agent prior to starting the phone training portion of the curriculum and to also complete the phone training portion of the curriculum and ensure you have hands on support as well as additional opportunities to shadow tenured agents who will be available to provide coaching and feedback.
Note: any changes to the in-office schedule will be communicated promptly for planning purposes. ***New Hires will be working on Veterans Day (11/11)
SHIFT ONE
Monday – Tuesday, 12:00 PM – 9:00 PM
Wednesday – Thursday, 9:00 AM – 6:00 PM
Friday, 9:00 AM - 6:00 PM
SHIFT TWO
Monday – Tuesday, 9:00 AM – 6:00 PM
Wednesday – Thursday, 12:00 PM – 9:00 PM
Friday, 9:00 AM – 6:00 PM
OFFICE AND TECHNOLOGY REQUIREMENTS:
MOHELA will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities:
Reliable high-speed internet– minimum of 100mbps download/ 10 upload speed and latency less than 50 ms.
Wi-Fi, Hot Spot (i.e. 5G), satellite internet and/or shared internet connections are not actable. Internet connection must be hard-wired into equipment provided by MOHELA.
Designated, quiet home office space free from distractions and ability to remain engaged at the workstation for the full duration of the scheduled shift, except for standard breaks.
Computer equipment will be provided and distributed on-site the first day of employment.
Ability to work onsite as required and if and when any home internet/technical issues arise.
MINIMUM REQUIREMENTS:
High School Diploma, GED, or Equivalent
1 year of work experience with priority given to call center or student lending experience ( An Associates or Bachelor’s degree may substitute for experience.)
Demonstrated stable work history
Must live within 1 hour of Fishers, IN.
Full participation and attendance in the mandatory 4-week training period.
Ability to pickup computer equipment and work onsite the first day of training and as noted.
Ability to meet all office and technology requirements described above.
+
Ability to think critically to provide customers with the information they need in an efficient and effective manner.
Superior customer service and interpersonal skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
Excellent computer navigation skills, including the ability to multi-task and use dual monitors to toggle between screens and systems while speaking with customers.
Ability to develop and maintain an in-depth understanding of student loan servicing processing and possess the skills to effectively communicate program requirements in a clear and concise manner.
Demonstrated ability to listen and “hear” the customer’s concern so that the appropriate response is given.
PREFERRED QUALIFICATIONS:
Experience working in a high-volume contact center
Student loan or financial aid experience
College Degree
Bilingual Spanish/ English Customer Service Representative
¿Te gusta ayudar a los demás? ¿Eres fluido en inglés y español?
Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office.
About Foundever
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Overview
As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We’re Looking For
Bilingual Proficiency: Must speak fluent English and Spanish
Location: Must reside in DeLand, FL, or within commuting distance
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
Customer Service Skills: A professional attitude and strong aptitude for customer service are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at https://foundever.com/ and connect with us on Facebook , LinkedIn , and Twitter .
Apr 11, 2025
Full time
Bilingual Spanish/ English Customer Service Representative
¿Te gusta ayudar a los demás? ¿Eres fluido en inglés y español?
Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office.
About Foundever
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Overview
As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We’re Looking For
Bilingual Proficiency: Must speak fluent English and Spanish
Location: Must reside in DeLand, FL, or within commuting distance
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
Customer Service Skills: A professional attitude and strong aptitude for customer service are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at https://foundever.com/ and connect with us on Facebook , LinkedIn , and Twitter .
The Customer Service Representative is the central point of contact with our customers and central figure to so the best customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work as part of a local and remote team.
The roles require a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn new ways of working while working to improve our service to customers.
Responsibilities:
Continuously strive to improve customer relations with prompt, efficient, service, using their own initiative to resolve complex problems when they.
Proactively looks for better ways of working in order to make sure we provide the best service to our customers.
Works with the same functional areas to monitor customer requirements all the order fulfillment process, advising Customers and Sales.
Shares customer forecasts to support the demand planning process and works with colleagues in operations to manage any potential shortages or delays.
Proactively managed customer finished goods weather and life-long inventory.
Manage customer complaints.
Consistent focus on gaining knowledge through use of best practices and standard procedures
Requirements
Build customer loyalty through positive customer engagement and service excellence.
Maintain customer service processes, standards and key deliverables to support the customer-centric organization.
Partner with all functional areas within the organization to a systemic world class customer experience.
Consistently delivered a high degree of accuracy.
Good Excel skills and SAP knowledge valued.
Skills and Abilities
Customer Focussed
Results Orientated
Excellent Interpersonal and Communication Skills
Ability to build collaborative relationships
Excellent Time Management and Organizational Skills
Ability to work as part of a multi-structure team
Self-motivated
Apr 09, 2025
Full time
The Customer Service Representative is the central point of contact with our customers and central figure to so the best customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work as part of a local and remote team.
The roles require a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn new ways of working while working to improve our service to customers.
Responsibilities:
Continuously strive to improve customer relations with prompt, efficient, service, using their own initiative to resolve complex problems when they.
Proactively looks for better ways of working in order to make sure we provide the best service to our customers.
Works with the same functional areas to monitor customer requirements all the order fulfillment process, advising Customers and Sales.
Shares customer forecasts to support the demand planning process and works with colleagues in operations to manage any potential shortages or delays.
Proactively managed customer finished goods weather and life-long inventory.
Manage customer complaints.
Consistent focus on gaining knowledge through use of best practices and standard procedures
Requirements
Build customer loyalty through positive customer engagement and service excellence.
Maintain customer service processes, standards and key deliverables to support the customer-centric organization.
Partner with all functional areas within the organization to a systemic world class customer experience.
Consistently delivered a high degree of accuracy.
Good Excel skills and SAP knowledge valued.
Skills and Abilities
Customer Focussed
Results Orientated
Excellent Interpersonal and Communication Skills
Ability to build collaborative relationships
Excellent Time Management and Organizational Skills
Ability to work as part of a multi-structure team
Self-motivated
We are seeking a highly motivated and dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing top-tier customer support across various communication channels, ensuring customer satisfaction, and fostering positive relationships with clients. This role requires excellent communication, problem-solving skills, and a passion for delivering exceptional service.
Key Responsibilities :
Provide outstanding customer service by addressing inquiries, resolving issues, and delivering prompt and accurate information via phone, email, live chat, or social media platforms.
Manage customer concerns, complaints, and feedback with professionalism, ensuring a positive experience and swift resolution.
Process customer orders, returns, exchanges, and payments with attention to detail and accuracy.
Offer product guidance, troubleshooting assistance, and expert advice to customers, ensuring they receive the most effective support.
Maintain up-to-date records of customer interactions, transactions, and feedback using customer relationship management (CRM) systems.
Collaborate effectively with internal teams, such as sales, technical support, and logistics, to provide seamless customer service and resolve complex issues.
Track and monitor customer satisfaction metrics and take proactive steps to improve service delivery where necessary.
Stay well-informed about company products, services, promotions, and policy changes to provide accurate and relevant support.
Follow up with customers to ensure concerns are fully addressed and satisfaction is achieved.
Contribute to the achievement of team and company goals, including service level agreements (SLAs) and customer retention targets.
Qualifications :
High school diploma or equivalent (Bachelor’s degree preferred).
Proven experience in customer service, preferably in a fast-paced or customer-centric environment.
Excellent communication skills, both verbal and written, with an ability to communicate complex information in a clear and concise manner.
Strong problem-solving skills and ability to handle challenging customer situations with patience and professionalism.
Proficient in using customer service software, CRM platforms, and Microsoft Office Suite (or willingness to learn new tools).
Ability to work both independently and collaboratively within a team.
Strong organizational skills with a keen attention to detail and the ability to multitask effectively.
A customer-first mindset, with a focus on ensuring a seamless, positive experience for each customer.
Preferred Skills :
Experience with call center or customer support systems.
Multilingual abilities (preferred but not required based on customer demographics).
Familiarity with industry-specific products or services.
Previous experience in handling high volumes of customer interactions.
Working Conditions :
Full-time or part-time position, with flexibility to accommodate varying shifts (including evenings, weekends, and holidays when required).
Office-based or remote position, depending on the company’s operational needs.
Fast-paced, results-driven work environment where customer satisfaction is the priority.
Apr 07, 2025
Part time
We are seeking a highly motivated and dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing top-tier customer support across various communication channels, ensuring customer satisfaction, and fostering positive relationships with clients. This role requires excellent communication, problem-solving skills, and a passion for delivering exceptional service.
Key Responsibilities :
Provide outstanding customer service by addressing inquiries, resolving issues, and delivering prompt and accurate information via phone, email, live chat, or social media platforms.
Manage customer concerns, complaints, and feedback with professionalism, ensuring a positive experience and swift resolution.
Process customer orders, returns, exchanges, and payments with attention to detail and accuracy.
Offer product guidance, troubleshooting assistance, and expert advice to customers, ensuring they receive the most effective support.
Maintain up-to-date records of customer interactions, transactions, and feedback using customer relationship management (CRM) systems.
Collaborate effectively with internal teams, such as sales, technical support, and logistics, to provide seamless customer service and resolve complex issues.
Track and monitor customer satisfaction metrics and take proactive steps to improve service delivery where necessary.
Stay well-informed about company products, services, promotions, and policy changes to provide accurate and relevant support.
Follow up with customers to ensure concerns are fully addressed and satisfaction is achieved.
Contribute to the achievement of team and company goals, including service level agreements (SLAs) and customer retention targets.
Qualifications :
High school diploma or equivalent (Bachelor’s degree preferred).
Proven experience in customer service, preferably in a fast-paced or customer-centric environment.
Excellent communication skills, both verbal and written, with an ability to communicate complex information in a clear and concise manner.
Strong problem-solving skills and ability to handle challenging customer situations with patience and professionalism.
Proficient in using customer service software, CRM platforms, and Microsoft Office Suite (or willingness to learn new tools).
Ability to work both independently and collaboratively within a team.
Strong organizational skills with a keen attention to detail and the ability to multitask effectively.
A customer-first mindset, with a focus on ensuring a seamless, positive experience for each customer.
Preferred Skills :
Experience with call center or customer support systems.
Multilingual abilities (preferred but not required based on customer demographics).
Familiarity with industry-specific products or services.
Previous experience in handling high volumes of customer interactions.
Working Conditions :
Full-time or part-time position, with flexibility to accommodate varying shifts (including evenings, weekends, and holidays when required).
Office-based or remote position, depending on the company’s operational needs.
Fast-paced, results-driven work environment where customer satisfaction is the priority.
Bridge of Change Inc. is a non-profit organization dedicated to empowering individuals and communities through education, leadership development, and advocacy. With a mission to create positive change in the world, we strive to connect and inspire individuals to take action and make a difference.
Job Title: Live Chat Representative
Job Type: Full-time/Part-time, Remote
Overview:
As a Live Chat Representative, you will be the first point of contact for our organization, providing support and assistance to individuals interested in learning more about Bridge of Change Inc. and its programs. You will play a crucial role in building and maintaining positive relationships with our current and potential donors, volunteers, and community partners by providing prompt and accurate assistance through our live chat platform.
Key Responsibilities:
- Respond to live chat inquiries promptly and provide accurate information about Bridge of Change Inc. and its programs
- Engage with our audience and build strong relationships through authentic and professional conversations
- Direct inquiries to relevant departments or individuals when necessary
- Gather and update information on potential donors and volunteers
- Collaborate with other team members to ensure consistency and accuracy in communication
- Identify and report recurring inquiries to improve our processes and services
- Stay updated with Bridge of Change Inc.'s programs, initiatives, and events to provide accurate information to our audience
- Support fundraising efforts by promoting events or initiatives and assisting with donation processing
- Maintain a positive and professional demeanor in all interactions with our audience
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Communications, Marketing, or a related field is preferred
- Previous experience in customer service or communication role is an asset
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to build and maintain positive relationships
- Ability to multi-task and work in a fast-paced environment
- Proficient in using live chat software and customer management systems
- Passionate about Bridge of Change Inc.'s mission and values
- Detail-oriented and able to accurately record and update information
- Able to work flexible hours, including weekends and evenings if needed
What We Offer:
- A supportive and inclusive work environment
- Opportunities for professional growth and development
- Flexible work hours
- Competitive salary and benefits package
How to Apply:
If you are passionate about making a positive impact and possess the skills and qualifications mentioned above, we would love to hear from you! Please submit your resume and a cover letter explaining why you are the ideal candidate for the Live Chat Representative position at Bridge of Change Inc. Only shortlisted candidates will be contacted.
Bridge of Change Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.
Mar 28, 2025
Full time
Bridge of Change Inc. is a non-profit organization dedicated to empowering individuals and communities through education, leadership development, and advocacy. With a mission to create positive change in the world, we strive to connect and inspire individuals to take action and make a difference.
Job Title: Live Chat Representative
Job Type: Full-time/Part-time, Remote
Overview:
As a Live Chat Representative, you will be the first point of contact for our organization, providing support and assistance to individuals interested in learning more about Bridge of Change Inc. and its programs. You will play a crucial role in building and maintaining positive relationships with our current and potential donors, volunteers, and community partners by providing prompt and accurate assistance through our live chat platform.
Key Responsibilities:
- Respond to live chat inquiries promptly and provide accurate information about Bridge of Change Inc. and its programs
- Engage with our audience and build strong relationships through authentic and professional conversations
- Direct inquiries to relevant departments or individuals when necessary
- Gather and update information on potential donors and volunteers
- Collaborate with other team members to ensure consistency and accuracy in communication
- Identify and report recurring inquiries to improve our processes and services
- Stay updated with Bridge of Change Inc.'s programs, initiatives, and events to provide accurate information to our audience
- Support fundraising efforts by promoting events or initiatives and assisting with donation processing
- Maintain a positive and professional demeanor in all interactions with our audience
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Communications, Marketing, or a related field is preferred
- Previous experience in customer service or communication role is an asset
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to build and maintain positive relationships
- Ability to multi-task and work in a fast-paced environment
- Proficient in using live chat software and customer management systems
- Passionate about Bridge of Change Inc.'s mission and values
- Detail-oriented and able to accurately record and update information
- Able to work flexible hours, including weekends and evenings if needed
What We Offer:
- A supportive and inclusive work environment
- Opportunities for professional growth and development
- Flexible work hours
- Competitive salary and benefits package
How to Apply:
If you are passionate about making a positive impact and possess the skills and qualifications mentioned above, we would love to hear from you! Please submit your resume and a cover letter explaining why you are the ideal candidate for the Live Chat Representative position at Bridge of Change Inc. Only shortlisted candidates will be contacted.
Bridge of Change Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.
Bridges to Change is a non-profit organization committed to creating positive change in local communities. We work towards addressing social issues such as homelessness, substance abuse, and mental health by providing various programs and services. Our team is dedicated to making a difference and creating a better world for all.
Position Overview:
Bridges to Change is seeking a highly organized and detail-oriented Remote Data Entry Clerk to join our team. This is a remote, part-time position that offers flexible hours and the opportunity to work from the comfort of your own home. As a Remote Data Entry Clerk, you will play a crucial role in ensuring the accuracy and efficiency of our data entry processes.
Key Responsibilities:
- Enter data from various sources into our database accurately and efficiently.
- Organize and maintain electronic and paper files.
- Verify and correct data errors and discrepancies.
- Assist in cleaning up and organizing existing data.
- Complete data entry projects within the designated timelines.
- Communicate with team members and managers regarding any data-related issues.
- Adhere to all data entry guidelines and procedures to ensure data integrity.
- Continuously improve and streamline data entry processes.
Qualifications:
- High school diploma or equivalent.
- Previous experience in data entry or office administration.
- Strong computer skills, with proficiency in Microsoft Office and data management systems.
- Exceptional attention to detail and accuracy.
- Excellent time-management skills and the ability to prioritize tasks effectively.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- A reliable and fast internet connection.
Why Work with Us?
- Flexible and remote work environment.
- Opportunity to make a positive impact in local communities.
- Supportive and welcoming team culture.
- Competitive salary and benefits package.
Join our team at Bridges to Change and become a part of a dynamic organization that is passionate about creating positive change. Apply now and help us make a difference!
Mar 28, 2025
Full time
Bridges to Change is a non-profit organization committed to creating positive change in local communities. We work towards addressing social issues such as homelessness, substance abuse, and mental health by providing various programs and services. Our team is dedicated to making a difference and creating a better world for all.
Position Overview:
Bridges to Change is seeking a highly organized and detail-oriented Remote Data Entry Clerk to join our team. This is a remote, part-time position that offers flexible hours and the opportunity to work from the comfort of your own home. As a Remote Data Entry Clerk, you will play a crucial role in ensuring the accuracy and efficiency of our data entry processes.
Key Responsibilities:
- Enter data from various sources into our database accurately and efficiently.
- Organize and maintain electronic and paper files.
- Verify and correct data errors and discrepancies.
- Assist in cleaning up and organizing existing data.
- Complete data entry projects within the designated timelines.
- Communicate with team members and managers regarding any data-related issues.
- Adhere to all data entry guidelines and procedures to ensure data integrity.
- Continuously improve and streamline data entry processes.
Qualifications:
- High school diploma or equivalent.
- Previous experience in data entry or office administration.
- Strong computer skills, with proficiency in Microsoft Office and data management systems.
- Exceptional attention to detail and accuracy.
- Excellent time-management skills and the ability to prioritize tasks effectively.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- A reliable and fast internet connection.
Why Work with Us?
- Flexible and remote work environment.
- Opportunity to make a positive impact in local communities.
- Supportive and welcoming team culture.
- Competitive salary and benefits package.
Join our team at Bridges to Change and become a part of a dynamic organization that is passionate about creating positive change. Apply now and help us make a difference!
Customer Service Representative Job Summary
We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.
Customer Service Representative Duties and Responsibilities
Listen, document, and help resolve conflicts with customers
Answer questions or handle complaints from customers
Field phone calls, emails, and chat requests
Provide information to customers about order status and product queries
Process customer orders/changes/returns according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items
Customer Service Representative Requirements and Qualifications
High school diploma or equivalent
Customer service experience a plus
Experience with corporate phone systems or switchboard preferred
Flexible schedule
Mar 12, 2025
Part time
Customer Service Representative Job Summary
We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.
Customer Service Representative Duties and Responsibilities
Listen, document, and help resolve conflicts with customers
Answer questions or handle complaints from customers
Field phone calls, emails, and chat requests
Provide information to customers about order status and product queries
Process customer orders/changes/returns according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items
Customer Service Representative Requirements and Qualifications
High school diploma or equivalent
Customer service experience a plus
Experience with corporate phone systems or switchboard preferred
Flexible schedule
Foundever
4600 Towson Ave #275, Fort Smith, AR 72901
Bilingual Spanish/ English Customer Service Representative
¿Te gusta ayudar a los demás? ¿Eres fluido en inglés y español?
Join our dynamic team at Foundever in Fort Smith, AR where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 4600 Towson Ave #275, Fort Smith, AR 72901. Please note that candidates must reside within commuting distance to our office.
About Foundever
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why You Should Join Us
Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We’re Looking For
Bilingual Proficiency: Must speak fluent English and Spanish
Location: Must reside in Fort Smith, AR, or within commuting distance
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
Customer Service Skills: A professional attitude and strong aptitude for customer service are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at https://foundever.com/ and connect with us on Facebook , LinkedIn , and Twitter .
Dec 18, 2024
Full time
Bilingual Spanish/ English Customer Service Representative
¿Te gusta ayudar a los demás? ¿Eres fluido en inglés y español?
Join our dynamic team at Foundever in Fort Smith, AR where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 4600 Towson Ave #275, Fort Smith, AR 72901. Please note that candidates must reside within commuting distance to our office.
About Foundever
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why You Should Join Us
Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We’re Looking For
Bilingual Proficiency: Must speak fluent English and Spanish
Location: Must reside in Fort Smith, AR, or within commuting distance
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
Customer Service Skills: A professional attitude and strong aptitude for customer service are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at https://foundever.com/ and connect with us on Facebook , LinkedIn , and Twitter .
Do you have a desire to help fellow Oregonians resolve concerns for Medicaid and Oregon Health plan? If you have customer service experience that includes explanation of rules, regulations, and policies, we want you to apply for this position!
Work Location: Salem/Marion; hybrid position.
What you will do!
Customer Service Representative (two positions). These positions sit within the Medicaid Division's, Member Services, Client Enrollment and Client Services Unit which serves as first line ambassadors to Oregon Medicaid and Medicare Members. This team helps Oregon Medicaid and Medicare Members navigate their services and provide solutions and options to any member concern, in order to promote better health, better care and lower costs to the nearly 1.4 million individuals who rely upon the Oregon Health Plan (OHP) / Medicaid for their health care supports and services.
This position answers phone calls for Medicaid participants, and their representatives, provides guidance on how to access the Oregon Health Plan, and seeks to resolve any questions or concerns. Consistent and reliable attendance is required to meet the expectations of this job, to facilitate call center volume, and to ensure that OHP member calls are responded to timely.
The majority of time is spent answering participant calls and conducting the necessary follow-up research and entering accurate narratives in several databases. Specifically, in this role you will:
Provide an explanation of rules, policies, and technical procedures so recipients are able to resolve concerns about their health care, billing issues, and how to work with their Coordinated Care Organization.
Respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities, and agency staff.
Provide information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources.
Respond in a professional manner to callers who are feeling frustrated, confused, or concerned, or who are seeking support to lodge complaints or report fraud.
Verify eligibility/coverage dates, coordinated care and third-party resources.
OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.
What's in it for you?
We offer exceptional medical, vision and dental benefits packages
https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes
Preference may be given for Spanish-English and/or other bilingual skills or candidates speaking other of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali.
Demonstrates skills in the following areas:
Constructive and Collaborative Working Relationships
Critical Decision-making and Problem-solving
Customer Service and Person-centered Engagement
Data Entry Accuracy and Productivity
Workload Planning & Prioritization
Strong Oral and Written Communication, including preparation of reports.
Multi-line telephone and quality keyboarding skills
Technical and Computer Skills
Training and Technical Assistance
Application Deadline: 12/08/2024
Salary Range: $3,218 - $4,338 Monthly
Nov 26, 2024
Full time
Do you have a desire to help fellow Oregonians resolve concerns for Medicaid and Oregon Health plan? If you have customer service experience that includes explanation of rules, regulations, and policies, we want you to apply for this position!
Work Location: Salem/Marion; hybrid position.
What you will do!
Customer Service Representative (two positions). These positions sit within the Medicaid Division's, Member Services, Client Enrollment and Client Services Unit which serves as first line ambassadors to Oregon Medicaid and Medicare Members. This team helps Oregon Medicaid and Medicare Members navigate their services and provide solutions and options to any member concern, in order to promote better health, better care and lower costs to the nearly 1.4 million individuals who rely upon the Oregon Health Plan (OHP) / Medicaid for their health care supports and services.
This position answers phone calls for Medicaid participants, and their representatives, provides guidance on how to access the Oregon Health Plan, and seeks to resolve any questions or concerns. Consistent and reliable attendance is required to meet the expectations of this job, to facilitate call center volume, and to ensure that OHP member calls are responded to timely.
The majority of time is spent answering participant calls and conducting the necessary follow-up research and entering accurate narratives in several databases. Specifically, in this role you will:
Provide an explanation of rules, policies, and technical procedures so recipients are able to resolve concerns about their health care, billing issues, and how to work with their Coordinated Care Organization.
Respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities, and agency staff.
Provide information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources.
Respond in a professional manner to callers who are feeling frustrated, confused, or concerned, or who are seeking support to lodge complaints or report fraud.
Verify eligibility/coverage dates, coordinated care and third-party resources.
OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.
What's in it for you?
We offer exceptional medical, vision and dental benefits packages
https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes
Preference may be given for Spanish-English and/or other bilingual skills or candidates speaking other of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali.
Demonstrates skills in the following areas:
Constructive and Collaborative Working Relationships
Critical Decision-making and Problem-solving
Customer Service and Person-centered Engagement
Data Entry Accuracy and Productivity
Workload Planning & Prioritization
Strong Oral and Written Communication, including preparation of reports.
Multi-line telephone and quality keyboarding skills
Technical and Computer Skills
Training and Technical Assistance
Application Deadline: 12/08/2024
Salary Range: $3,218 - $4,338 Monthly
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
** This is a Remote position and the ideal candidate must have HR experience (HR Internship, HR college major, and/or HR work experience). Additional Preference:
Bilingual Spanish preferred, not required
We have an exciting new opportunity for a Human Resource customer-service-focused individual ! We are looking for an individual to provide excellence in service as per our core principle : "People First, Last, Always." The Tier 1 HR Associate Service Center Specialist is responsible for providing timely, effective, and customer-focused HR issue resolution.
Essential Job Functions
Demonstrates that our associates are individuals, not transactions ("People First, Last, Always.")
Ensures strict confidentiality of all work and information
Maintains performance against established KPI's (Average Handle Time, Average Wait Time, Average Speed of Answer, escalation rates, abandoned calls, etc.), with goals of First Call Resolution and associate satisfaction
Anticipates users’ needs and removes barriers that hinder providing excellent service
Engages others as needed to resolve or escalate issues
Assists with the development of knowledge articles for the HR database
Provides support by responding to associates and management via a ticketing platform and/or phone
Provides follow-up and status updates until resolution
Directs associates to additional resources, including documented information, reference materials, and self-service tools
Required Minimum Education
Associate’s Degree required; Bachelor’s degree highly preferred
Desired Certification
Any HR certification preferred, not required
Minimum Years’ Relevant Experience
Must have HR experience (HR Internship, HR college major and/or HR work experience)
1-3 years’ customer service, HR service center, or contact center experience required
Knowledge, Skills, and Abilities Required
Strong interpersonal desire to resolve associate issues and roadblocks, helping them become successful and self-sufficient in our workplace
Experience with HCM systems (Workday is preferred)
Experience with case management system/service center technology required
Proficiency in MS Office Suite of products and strong typing skills required
A basic understanding of employee benefits, HR policies, and procedures, HR compliance, and legislation is highly desired
Excellent verbal, written, interpersonal, and customer service skills are a must
Excellent organizational skills and attention to detail required
Excellent time management skills and deadline orientation required
The ability to function well in a fast-paced and, at times, stressful environment is required
Good problem-solving skills; deep critical thinking about complex problems and knowledge of how to leverage resources to create solutions required
Excellent collaboration skills required to work with different levels of business leadership, business users, and functional teams are a must
Bilingual Spanish preferred, not required
Workday experience or similar software
Join an award-winning company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com .
Jul 16, 2024
Full time
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
** This is a Remote position and the ideal candidate must have HR experience (HR Internship, HR college major, and/or HR work experience). Additional Preference:
Bilingual Spanish preferred, not required
We have an exciting new opportunity for a Human Resource customer-service-focused individual ! We are looking for an individual to provide excellence in service as per our core principle : "People First, Last, Always." The Tier 1 HR Associate Service Center Specialist is responsible for providing timely, effective, and customer-focused HR issue resolution.
Essential Job Functions
Demonstrates that our associates are individuals, not transactions ("People First, Last, Always.")
Ensures strict confidentiality of all work and information
Maintains performance against established KPI's (Average Handle Time, Average Wait Time, Average Speed of Answer, escalation rates, abandoned calls, etc.), with goals of First Call Resolution and associate satisfaction
Anticipates users’ needs and removes barriers that hinder providing excellent service
Engages others as needed to resolve or escalate issues
Assists with the development of knowledge articles for the HR database
Provides support by responding to associates and management via a ticketing platform and/or phone
Provides follow-up and status updates until resolution
Directs associates to additional resources, including documented information, reference materials, and self-service tools
Required Minimum Education
Associate’s Degree required; Bachelor’s degree highly preferred
Desired Certification
Any HR certification preferred, not required
Minimum Years’ Relevant Experience
Must have HR experience (HR Internship, HR college major and/or HR work experience)
1-3 years’ customer service, HR service center, or contact center experience required
Knowledge, Skills, and Abilities Required
Strong interpersonal desire to resolve associate issues and roadblocks, helping them become successful and self-sufficient in our workplace
Experience with HCM systems (Workday is preferred)
Experience with case management system/service center technology required
Proficiency in MS Office Suite of products and strong typing skills required
A basic understanding of employee benefits, HR policies, and procedures, HR compliance, and legislation is highly desired
Excellent verbal, written, interpersonal, and customer service skills are a must
Excellent organizational skills and attention to detail required
Excellent time management skills and deadline orientation required
The ability to function well in a fast-paced and, at times, stressful environment is required
Good problem-solving skills; deep critical thinking about complex problems and knowledge of how to leverage resources to create solutions required
Excellent collaboration skills required to work with different levels of business leadership, business users, and functional teams are a must
Bilingual Spanish preferred, not required
Workday experience or similar software
Join an award-winning company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com .
Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
WHAT YOU NEED TO KNOW (Job Overview):
When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process at our fixed site locations. This includes collaborating with your team to create a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused
Standard Schedule:
To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays.
Schedule is provided 2-3 weeks in advance
Pay Information:
Starting rate $22.38
Sign On Bonus: $1,000
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
Associates degree OR a combination of education and work experience.
Minimum of one year customer service experience in public setting required.
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required.
Basic computer skills are required. Must be proficient with Microsoft office applications.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
Prior healthcare or phlebotomy experience (CNA, MA, EMT etc)
Prior leadership experience
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on FLSA status and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Jun 04, 2024
Full time
Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
WHAT YOU NEED TO KNOW (Job Overview):
When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process at our fixed site locations. This includes collaborating with your team to create a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused
Standard Schedule:
To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays.
Schedule is provided 2-3 weeks in advance
Pay Information:
Starting rate $22.38
Sign On Bonus: $1,000
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
Associates degree OR a combination of education and work experience.
Minimum of one year customer service experience in public setting required.
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required.
Basic computer skills are required. Must be proficient with Microsoft office applications.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
Prior healthcare or phlebotomy experience (CNA, MA, EMT etc)
Prior leadership experience
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on FLSA status and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Advia Credit Union
706 N. Westnedge, Kalamazoo, MI 49007
Employment Type: Part-Time, On-site #LI-ONSITE This Teller position starts at $16.35 per hour with an uncapped incentive opportunity based off individual performance. We also offer the following benefits for all employees: 401k, Paid Holidays, Paid Time Off, Paid Volunteer Hours, and an Advia Sponsored Wellness Program. What you'll do: You will get to provide outstanding service and build impactful and lasting relationships with our members and your fellow Advians. You get the opportunity to answer member's questions, service their accounts, and utilize your natural curiosity to actively listen and uncover needs allowing you to recommend products and services that will best benefit their individual financial needs. You will get to be the face of Advia. What to know about Advia: Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as "work hard, play hard." Why you should work for us: There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come live the Advia life! Excited to hear more...here are the deets of the position: We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! We maintain the highest level of service to our members with accuracy/confidentiality/efficiency, matching Advia products and services as solutions to best fit their individual needs. What you'll need: To genuinely care about people creating you to Act with Integrity and Keep People at the Core. A willingness to learn and appreciation of coaching to foster professional growth. A want to be empowered to find ways to say Yes! Strong communication skills. Cash handling and customer service experience is strongly preferred, but we can teach this too! A team centered mentality. Want to see more? Check us out on Instagram for an inside look at what the #advialife is all about. IG: advia_careers
Apr 29, 2024
Part time
Employment Type: Part-Time, On-site #LI-ONSITE This Teller position starts at $16.35 per hour with an uncapped incentive opportunity based off individual performance. We also offer the following benefits for all employees: 401k, Paid Holidays, Paid Time Off, Paid Volunteer Hours, and an Advia Sponsored Wellness Program. What you'll do: You will get to provide outstanding service and build impactful and lasting relationships with our members and your fellow Advians. You get the opportunity to answer member's questions, service their accounts, and utilize your natural curiosity to actively listen and uncover needs allowing you to recommend products and services that will best benefit their individual financial needs. You will get to be the face of Advia. What to know about Advia: Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as "work hard, play hard." Why you should work for us: There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come live the Advia life! Excited to hear more...here are the deets of the position: We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! We maintain the highest level of service to our members with accuracy/confidentiality/efficiency, matching Advia products and services as solutions to best fit their individual needs. What you'll need: To genuinely care about people creating you to Act with Integrity and Keep People at the Core. A willingness to learn and appreciation of coaching to foster professional growth. A want to be empowered to find ways to say Yes! Strong communication skills. Cash handling and customer service experience is strongly preferred, but we can teach this too! A team centered mentality. Want to see more? Check us out on Instagram for an inside look at what the #advialife is all about. IG: advia_careers
Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
WHAT YOU NEED TO KNOW (Job Overview) :
When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position , watch this short video: rdcrss.org/ lifesavingrole
WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities) :
Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused
May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites.
Standard Schedule (Manchester, New Hampshire):
You will be scheduled to cover a variable shift Monday-Friday or Tuesday-Saturday
Two consecutive days off either Saturday & Sunday or Sunday & Monday, with 1 additional day off during the week
To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late evenings, weekends, and some holidays. Overnight travel may be required on occasion.
Schedule is provided 2-3 weeks in advance
Pay Information:
Starting Rate: $18.45 per hour
WHAT YOU NEED TO SUCCEED (Minimum Qualifications) :
High school diploma or equivalent required
Customer service experience and effective verbal communication skills are required
A current, valid driver's license with good driving record is required.
Basic computer skills required
Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications) :
Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
Prior leadership experience
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on FLSA status and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with Company match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
Apr 04, 2024
Full time
Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
WHAT YOU NEED TO KNOW (Job Overview) :
When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position , watch this short video: rdcrss.org/ lifesavingrole
WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities) :
Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused
May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites.
Standard Schedule (Manchester, New Hampshire):
You will be scheduled to cover a variable shift Monday-Friday or Tuesday-Saturday
Two consecutive days off either Saturday & Sunday or Sunday & Monday, with 1 additional day off during the week
To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late evenings, weekends, and some holidays. Overnight travel may be required on occasion.
Schedule is provided 2-3 weeks in advance
Pay Information:
Starting Rate: $18.45 per hour
WHAT YOU NEED TO SUCCEED (Minimum Qualifications) :
High school diploma or equivalent required
Customer service experience and effective verbal communication skills are required
A current, valid driver's license with good driving record is required.
Basic computer skills required
Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications) :
Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
Prior leadership experience
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on FLSA status and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with Company match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
LOCATION: The ideal candidate will live within 50 miles of our Grand Prairie, TX PulsePoint. On-site 6 weeks for training and then virtual.
SHIFT:
8am-4:30pm CST
4:00pm - 12:30am CST
12:00am - 8:30am CST
CarelonRx Pharmacy is now part of CarelonRx (formerly IngenioRx), a proud member of the Elevance Health family of companies. The CarelonRx Home Delivery Pharmacy will deliver a digital first pharmacy experience that is convenient, simpler to use, and more affordable for our patients and payors. Our Pharmacy model focuses on whole person care, providing the best member experience to drive adherence, affordability, and improved overall health outcomes by putting the patient first.
The Pharmacy Call Center Associate (Pharmacy Cust Associate I) is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
How you will make an impact:
Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner.
Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
Completes necessary research to provide proactive, thorough solutions.
Displays ownership of service requests ensuring high quality resolution and follow-thru.
Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.
Minimum Requirements:
Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
Experience with mail order pharmacy strongly preferred.
Experience in a high volume inbound call center strongly preferred.
Experience using Salesforce preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.
Oct 03, 2023
Full time
LOCATION: The ideal candidate will live within 50 miles of our Grand Prairie, TX PulsePoint. On-site 6 weeks for training and then virtual.
SHIFT:
8am-4:30pm CST
4:00pm - 12:30am CST
12:00am - 8:30am CST
CarelonRx Pharmacy is now part of CarelonRx (formerly IngenioRx), a proud member of the Elevance Health family of companies. The CarelonRx Home Delivery Pharmacy will deliver a digital first pharmacy experience that is convenient, simpler to use, and more affordable for our patients and payors. Our Pharmacy model focuses on whole person care, providing the best member experience to drive adherence, affordability, and improved overall health outcomes by putting the patient first.
The Pharmacy Call Center Associate (Pharmacy Cust Associate I) is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
How you will make an impact:
Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriate and in a timely manner.
Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
Completes necessary research to provide proactive, thorough solutions.
Displays ownership of service requests ensuring high quality resolution and follow-thru.
Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.
Minimum Requirements:
Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
Experience with mail order pharmacy strongly preferred.
Experience in a high volume inbound call center strongly preferred.
Experience using Salesforce preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.
Would you like to work at one of the nation’s most respected, mission-driven organizations? If so, the American Academy of Pediatrics (AAP) is seeking a Bilingual Member and Customer Care Representative II to resolve and respond to inquiries from AAP members and other customers, ensuring premier member/customer support. This person will also assist Spanish speaking members/customers.
Hours: 8:30am – 5:00pm, with a 1-hour lunch.
Why work for the AAP?
Strong focus on work/life balance.
State-of-the-art building equipped with standing desks, treadmill desks, cycle desks, on-site fitness center, and on-site exercise classes.
An on-site cafeteria with food costs that are subsidized by AAP.
Strong focus on mental health and wellness.
Tuition reimbursement.
Competitive PTO and sick leave.
Annual year-end company-wide week off the last week of December.
Excellent parental benefits, including adoption assistance.
A full list of benefits can be found here (https://downloads.aap.org/DOHRAS/BenefitsAtAAP.pdf).
Some tasks include:
Analyze and respond to various member/customer inquiries/requests received via phone, e-mail, regular mail, and fax, taking the appropriate action(s) required; includes problem solving, follow-up and resolution.
Assist staff in translation projects from English to Spanish and vice versa. Assist with inquiries from Spanish speaking members/customers.
Maintain member and non-member records in the database, including addresses, telephone numbers, affiliations, section and/or chapter designations, etc.
Provide level 1 technical assistance to support AAP electronic products and services.
Investigate issues related to shipment of products, returns, credits and new order status; obtain and provide signature proof of deliveries as required.
Process membership dues payments and publication/subscription orders received by phone.
Qualifications needed:
High school graduate or equivalent required. Some college level coursework in business, accounting, communications, or computer services preferred.
At least three years’ related customer service experience required, preferably in a multi-channel (eg, phone, e-mail) environment.
Must be English/Spanish bilingual, and able to fluently read, write, speak and translate both languages.
Excellent data entry, organizational, time management, diplomacy, interpersonal, verbal/written communication, and customer service skills required.
Some overtime may be required.
Hybrid work environment of 40% of work time in the office per month.
All AAP employees must be fully vaccinated against COVID-19. Requests for a medical or religious accommodation in regard to this vaccination can be submitted for consideration upon an offer of employment .
To learn more about the organization, see a full job description, and/or apply for the position, please visit https://www.aap.org/employment .
The AAP offers an excellent work environment, competitive salary, and a comprehensive benefits package. As a reaffirmation to our employee-focused culture, since 2005 the AAP has been named one of the 101 Best and Brightest Companies to Work for in the Chicagoland area. Additionally, we are an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities, and Veterans that values the strength diversity brings to our workplace.
Reasonable Accommodation: Individuals with a disability in need of a reasonable accommodation regarding the job application process may call 630-626-6297. Please note, only those inquiries concerning a request for reasonable accommodation will receive a response.
Aug 23, 2023
Full time
Would you like to work at one of the nation’s most respected, mission-driven organizations? If so, the American Academy of Pediatrics (AAP) is seeking a Bilingual Member and Customer Care Representative II to resolve and respond to inquiries from AAP members and other customers, ensuring premier member/customer support. This person will also assist Spanish speaking members/customers.
Hours: 8:30am – 5:00pm, with a 1-hour lunch.
Why work for the AAP?
Strong focus on work/life balance.
State-of-the-art building equipped with standing desks, treadmill desks, cycle desks, on-site fitness center, and on-site exercise classes.
An on-site cafeteria with food costs that are subsidized by AAP.
Strong focus on mental health and wellness.
Tuition reimbursement.
Competitive PTO and sick leave.
Annual year-end company-wide week off the last week of December.
Excellent parental benefits, including adoption assistance.
A full list of benefits can be found here (https://downloads.aap.org/DOHRAS/BenefitsAtAAP.pdf).
Some tasks include:
Analyze and respond to various member/customer inquiries/requests received via phone, e-mail, regular mail, and fax, taking the appropriate action(s) required; includes problem solving, follow-up and resolution.
Assist staff in translation projects from English to Spanish and vice versa. Assist with inquiries from Spanish speaking members/customers.
Maintain member and non-member records in the database, including addresses, telephone numbers, affiliations, section and/or chapter designations, etc.
Provide level 1 technical assistance to support AAP electronic products and services.
Investigate issues related to shipment of products, returns, credits and new order status; obtain and provide signature proof of deliveries as required.
Process membership dues payments and publication/subscription orders received by phone.
Qualifications needed:
High school graduate or equivalent required. Some college level coursework in business, accounting, communications, or computer services preferred.
At least three years’ related customer service experience required, preferably in a multi-channel (eg, phone, e-mail) environment.
Must be English/Spanish bilingual, and able to fluently read, write, speak and translate both languages.
Excellent data entry, organizational, time management, diplomacy, interpersonal, verbal/written communication, and customer service skills required.
Some overtime may be required.
Hybrid work environment of 40% of work time in the office per month.
All AAP employees must be fully vaccinated against COVID-19. Requests for a medical or religious accommodation in regard to this vaccination can be submitted for consideration upon an offer of employment .
To learn more about the organization, see a full job description, and/or apply for the position, please visit https://www.aap.org/employment .
The AAP offers an excellent work environment, competitive salary, and a comprehensive benefits package. As a reaffirmation to our employee-focused culture, since 2005 the AAP has been named one of the 101 Best and Brightest Companies to Work for in the Chicagoland area. Additionally, we are an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities, and Veterans that values the strength diversity brings to our workplace.
Reasonable Accommodation: Individuals with a disability in need of a reasonable accommodation regarding the job application process may call 630-626-6297. Please note, only those inquiries concerning a request for reasonable accommodation will receive a response.
Licensing Qualification Specialist (Public Service Representative 4)
Salary Range: $2,823 - $4,073
The Oregon Health Authority (OHA), Public Health Division (PHD), Health Licensing Office in Salem, OR is recruiting for a Customer Service Representative to provide assistance to the HLO Licensing Manager in overseeing the authorization and renewal process of multiple boards/councils/programs, using independent judgement, and assisting with determination of applicant qualifications for authorization and renewals, by interpreting statute, administrative rule, and OHA/PHD/HLO polices, and procedures.
This is a full-time, permanent position and is represented by a union, SEIU.
OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.
The OHA mission is helping people and communities achieve optimum physical, mental, and social well-being through partnership, prevention and access to quality, affordable health care. OHA’s work is organized into three broad goals: Improve the lifelong health of all Oregonians, increase the quality, reliability, and availability of care for all Oregonians and lower or contain the cost of care so it is affordable to everyone.
What you will do!
You will respond to general inquiries and organize and maintain filing system and computerized record.
You will assess appropriate fees and process financial transactions.
You will review and evaluate and supporting documentation to determine eligibility and send notification.
You will assist with the development and onboarding of legislatively assigned boards/councils/programs.
You will coordinate with others to obtain and share licensing and database information as well as resolve discrepancies between current process and new policy, rules, law.
This position is not eligible to work remotely due to the need for regular face-to-face contact with customers, the public, and coworkers. This position may also require a higher level of oversight with direct supervision, access to hardcopy files, financial transactions, or office resources.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click here , to learn more about OHA’s mission, vision and core values.
WHAT WE ARE LOOKING FOR:
Three (3) years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.
Preference will be given for experience providing service in an area of public health and/or licensing.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Ability to communicate clearly, both verbally and in writing.
Must be able to multi-task in a fast-paced environment.
Possess excellent computer data entry skills to enter information into office database.
How to Apply:
Complete the online application at Oregonjobs.org using job number REQ-132414
Application Deadline: 07/30/2023
Jul 19, 2023
Full time
Licensing Qualification Specialist (Public Service Representative 4)
Salary Range: $2,823 - $4,073
The Oregon Health Authority (OHA), Public Health Division (PHD), Health Licensing Office in Salem, OR is recruiting for a Customer Service Representative to provide assistance to the HLO Licensing Manager in overseeing the authorization and renewal process of multiple boards/councils/programs, using independent judgement, and assisting with determination of applicant qualifications for authorization and renewals, by interpreting statute, administrative rule, and OHA/PHD/HLO polices, and procedures.
This is a full-time, permanent position and is represented by a union, SEIU.
OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.
The OHA mission is helping people and communities achieve optimum physical, mental, and social well-being through partnership, prevention and access to quality, affordable health care. OHA’s work is organized into three broad goals: Improve the lifelong health of all Oregonians, increase the quality, reliability, and availability of care for all Oregonians and lower or contain the cost of care so it is affordable to everyone.
What you will do!
You will respond to general inquiries and organize and maintain filing system and computerized record.
You will assess appropriate fees and process financial transactions.
You will review and evaluate and supporting documentation to determine eligibility and send notification.
You will assist with the development and onboarding of legislatively assigned boards/councils/programs.
You will coordinate with others to obtain and share licensing and database information as well as resolve discrepancies between current process and new policy, rules, law.
This position is not eligible to work remotely due to the need for regular face-to-face contact with customers, the public, and coworkers. This position may also require a higher level of oversight with direct supervision, access to hardcopy files, financial transactions, or office resources.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click here , to learn more about OHA’s mission, vision and core values.
WHAT WE ARE LOOKING FOR:
Three (3) years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.
Preference will be given for experience providing service in an area of public health and/or licensing.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Ability to communicate clearly, both verbally and in writing.
Must be able to multi-task in a fast-paced environment.
Possess excellent computer data entry skills to enter information into office database.
How to Apply:
Complete the online application at Oregonjobs.org using job number REQ-132414
Application Deadline: 07/30/2023
Commonwealth of Pennsylvania
Harrisburg, Pennsylvania
THE POSITION
If you have customer service experience in a call center, retail sales, or a restaurant setting, we want to talk to you! The Commonwealth of Pennsylvania is seeking dedicated customer service professionals to join their unemployment compensation call centers. Experience the satisfaction of public service by helping your fellow Pennsylvanians with unemployment compensation! Watch this video to learn more about working at the Department of Labor & Industry.
DESCRIPTION OF WORK
The Unemployment Compensation (UC) team assists customers with filing claims for unemployment compensation and answering questions. They provide services to all UC customers by gathering information and pertinent data from claimants and employers to validate UC claims.
Interested in learning more? Additional details regarding this position can be found in the position description .
Work Schedule and Additional Information:
Full-time employment.
Work hours are 9:00 am to 5:00 pm, Monday - Friday, with 30-minute lunch. Work hours may vary based on operational needs.
Telework: These positions are headquartered at the Harrisburg UC Service Center and the positions will report onsite for at least the duration of the probationary period. Beyond such time, as determined by management and based upon operational requirements, these positions may be required to report onsite and/or telework, part time, from home. If you are unable to telework, you will have the option to report to the office in Harrisburg.
You must have a personal computer (Windows 7 or 10), keyboard, mouse and high-speed internet access (High-speed internet, or broadband internet, is internet service with download speeds of at least 50 Mbps. Mobile Hot Spots, DSL, Dialup, and Satellite internet are not allowed for your internet connection due to connectivity issues) that you will be able to use when working from home, part time, as required.
Please note that Apple/Mac computer products are not acceptable for use.
Please note that a computer is required. Cell phones cannot be utilized.
If using a laptop, you must have a separate keyboard with the numeric keypad on the right side of the keyboard to use our system.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements:
Successful completion of the Unemployment Compensation Intake Interviewer Trainee (commonwealth title) program; or
Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.
Other Requirements:
You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements will eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Jul 03, 2023
Full time
THE POSITION
If you have customer service experience in a call center, retail sales, or a restaurant setting, we want to talk to you! The Commonwealth of Pennsylvania is seeking dedicated customer service professionals to join their unemployment compensation call centers. Experience the satisfaction of public service by helping your fellow Pennsylvanians with unemployment compensation! Watch this video to learn more about working at the Department of Labor & Industry.
DESCRIPTION OF WORK
The Unemployment Compensation (UC) team assists customers with filing claims for unemployment compensation and answering questions. They provide services to all UC customers by gathering information and pertinent data from claimants and employers to validate UC claims.
Interested in learning more? Additional details regarding this position can be found in the position description .
Work Schedule and Additional Information:
Full-time employment.
Work hours are 9:00 am to 5:00 pm, Monday - Friday, with 30-minute lunch. Work hours may vary based on operational needs.
Telework: These positions are headquartered at the Harrisburg UC Service Center and the positions will report onsite for at least the duration of the probationary period. Beyond such time, as determined by management and based upon operational requirements, these positions may be required to report onsite and/or telework, part time, from home. If you are unable to telework, you will have the option to report to the office in Harrisburg.
You must have a personal computer (Windows 7 or 10), keyboard, mouse and high-speed internet access (High-speed internet, or broadband internet, is internet service with download speeds of at least 50 Mbps. Mobile Hot Spots, DSL, Dialup, and Satellite internet are not allowed for your internet connection due to connectivity issues) that you will be able to use when working from home, part time, as required.
Please note that Apple/Mac computer products are not acceptable for use.
Please note that a computer is required. Cell phones cannot be utilized.
If using a laptop, you must have a separate keyboard with the numeric keypad on the right side of the keyboard to use our system.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements:
Successful completion of the Unemployment Compensation Intake Interviewer Trainee (commonwealth title) program; or
Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.
Other Requirements:
You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements will eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Join us on 06/20/23 for our Virtual Hiring Event in Knoxville, TN
Register to attend: https://bit.ly/43nRS0w
We’re hiring Store Project Coach at our Washington DC, Virginia, Delaware, Maryland distribution center and are extending SAME DAY OFFERS!
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day.
What are you waiting for, click on the link below to get started? https://bit.ly/43nRS0w
DATE: June 20, 2023 TIME: 2 PM - 5 PM ET ADDRESS: Virtual! Join from your phone, tablet, or computer.
Compensation: • Starting at $50,000 annual salary
Benefits: "Mileage will be reimbursed"
*Competitive compensation packages with Annual Bonus
*Associate discounts in-store and online
*Financial benefits including 401(k), stock purchase plans, life insurance and more
*Paid Time Off - to include vacation, sick and parental; Pay during military service
*FREE College through Live Better University
*Multiple health plan options, including vision and dental plans starting at $33 per paycheck in 2023
*Access to centers of excellence for services like fertility, weight loss or heart surgery
*Counseling sessions with mental health specialist at no cost
Click here, or copy and paste in a new browser, to learn more and register for our event: https://bit.ly/43nRS0w
We look forward to connecting with you on 06/20/23!
Jun 06, 2023
Full time
Join us on 06/20/23 for our Virtual Hiring Event in Knoxville, TN
Register to attend: https://bit.ly/43nRS0w
We’re hiring Store Project Coach at our Washington DC, Virginia, Delaware, Maryland distribution center and are extending SAME DAY OFFERS!
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day.
What are you waiting for, click on the link below to get started? https://bit.ly/43nRS0w
DATE: June 20, 2023 TIME: 2 PM - 5 PM ET ADDRESS: Virtual! Join from your phone, tablet, or computer.
Compensation: • Starting at $50,000 annual salary
Benefits: "Mileage will be reimbursed"
*Competitive compensation packages with Annual Bonus
*Associate discounts in-store and online
*Financial benefits including 401(k), stock purchase plans, life insurance and more
*Paid Time Off - to include vacation, sick and parental; Pay during military service
*FREE College through Live Better University
*Multiple health plan options, including vision and dental plans starting at $33 per paycheck in 2023
*Access to centers of excellence for services like fertility, weight loss or heart surgery
*Counseling sessions with mental health specialist at no cost
Click here, or copy and paste in a new browser, to learn more and register for our event: https://bit.ly/43nRS0w
We look forward to connecting with you on 06/20/23!
We are an independent Insurance Agency proudly serving Oregon and Washington for almost 40 years! Our agency specializes in Property and Casualty Insurance.
We are looking for a responsible energetic individual interested in becoming a part of our team.
Individuals must have a high school diploma or GED. Prior experience in customer service is preferred.
Must have basic computer skills, anything extra is a plus.
We are in need of someone who speaks English and Spanish fluently.
Applicant must be willing to get their insurance license in the near future. Our company will pay the fees associated with this. OR have P&C insurance license that is valid and in good standing.
Job duties are but not limited to:
Answering and making phone calls
Assisting customers by phone or in person
Receiving payments
Data entry, and filing.
Wage will depend on experience. Minimum starting wage is at 17.00/hr.
This is a long-term position. Please do not apply if you are only looking for temporary work.
You must be able to pass a criminal background check as well.
Apr 21, 2023
Full time
We are an independent Insurance Agency proudly serving Oregon and Washington for almost 40 years! Our agency specializes in Property and Casualty Insurance.
We are looking for a responsible energetic individual interested in becoming a part of our team.
Individuals must have a high school diploma or GED. Prior experience in customer service is preferred.
Must have basic computer skills, anything extra is a plus.
We are in need of someone who speaks English and Spanish fluently.
Applicant must be willing to get their insurance license in the near future. Our company will pay the fees associated with this. OR have P&C insurance license that is valid and in good standing.
Job duties are but not limited to:
Answering and making phone calls
Assisting customers by phone or in person
Receiving payments
Data entry, and filing.
Wage will depend on experience. Minimum starting wage is at 17.00/hr.
This is a long-term position. Please do not apply if you are only looking for temporary work.
You must be able to pass a criminal background check as well.
Driving Infinite Possibilities Within A Diversified, Global Organization
Field Service Supervisor - Minnesota
Join a team recognized for leadership, innovation and diversity. As a global company, Honeywell designs and manufactures technologies to address some of the world’s toughest challenges linked to global macro trends, such as energy efficiency, clean energy generation, safety and security, globalization and customer productivity. At Honeywell Building Solutions (HBS), we address these challenges specifically within the building environment. Our focus is installing, integrating and maintaining the systems that keep your facility safe, secure, comfortable, productive and energy efficient.
Honeywell seeks a Field Service Supervisor that can uniquely couple strategic thinking and execution. This leader will be efficient at building highly productive teams, have motivating leadership skills and will ultimately drive sales and profitable growth of the service business. This successful candidate will report to the area Service Business Leader. The FSS is responsible for customer relationship management, developing additional sales opportunities, managing personnel (technical resource managers, service technicians and fitters). The key metrics this role is accountable for include Orders, Revenue, Profit, the day-to-day Service Operations Service Agreement Contracts and Customer Satisfaction. The FSS must be able to work in a fast-paced environment while still being held accountable for the overall financial P&L results.
Area of Responsibility Key Activities/Elements Management and Leadership - Business development driving acquisition of new sales opportunities along with market penetration. Reach objectives in terms of contract retention, billable hours, productivity, process compliance and margin. Ensure the team’s delivery of agreed services on time, within scope, and within budget. Lead team of direct reports in a common direction. Organizing and leading frequent meetings with the direct reports focusing on performance metrics, customer satisfaction, profitability and process compliance.
Customer Satisfaction - Maintains customer’s satisfaction at high levels and resolves customer satisfaction issues. Reviews customer feedback and takes appropriate proactive actions. Enhance customer satisfaction and comfort by identifying system upgrade opportunities, spot service needs, maintenance contract additions and other sales leads, individually and with his/her assigned team.
Finance - Ownership for service financial performance of the team. Monitors financial performance on a regular basis and reviews available to spend versus actuals for different contracts. Continuously improve service operational metrics. Cost Control & Productivity - Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels. Actively supports the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility. Lead and manage service team in the effective adoption, implementation and compliance with policies, processes, procedures, service tools and business best practices. Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations.
Contract Renewal - Responsible for ensuring contract escalation and renewal opportunities are maximized against plan and that cancellations are controlled at plan level.
Estimate and Risk Reviews - Participate in estimate review process prior to jobs or contracts being quoted to ensure labor estimates are correct and that the work is achievable from a technical perspective. Ensure that subcontracts, where applicable, are complete and documented. Participate in risk review (per Honeywell policy) as required.
Resource Planning - Ensures service contracts, additional works and small service projects are resourced properly. Develops relationships with local subcontractors to ensure an adequate pool of subcontractor resources are available. Manages selection and oversight of subcontractors for different jobs in conjunction, where appropriate, with supply team.
Performance Management - Manage the performance management process, conducting performance appraisals, and providing coaching, training, career planning, development, salary administration and reward and recognition for service team personnel with support from the HR function.
Team Building - Build effect teams committed to organizational goals, foster collaboration among team members and between teams. Develop excellent relationships with other Field Service Supervisors in the District to benefit and grow the District.
Change Management - Be the change management leader for a team and aggressively implement agreed to initiatives.
Health, Safety and Statutory Compliance - Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement. Where applicable, ensure fire and security industry codes and standards are upheld. Ensure local statutory requirements are upheld. Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service handheld tool and all work orders and service appointment dispatching is delivered through the Service Management System.
Deliver the Annual Operating Plan - With accurate monthly, quarterly and annual financial estimates and results. Monitor financial performance and review estimates versus actuals to continuously improve the Service operational metrics.
• Achieve all AOP Financial Goals • Achieve Service Bank Growth • Achieve Working Capital Targets • Drive compliance with Honeywell policies and procedures and statutory requirements • Connected Building Growth – existing base opportunity vs. actual migration • Facilitate continuous improvement in Health & Safety of employees and sub-contractors • Ensure employees are developed and that there is talent for succession to develop future managers
You Must Have
• Associate or bachelor’s degree • 5 or more years leadership experience managing a team in a service-oriented industry • Ability to manage a substantial amount of customer accounts • Independent and self-motivated • Excellent customer service skills • Excellent communication skills both oral and written • Strong time management skills We Value
• Master’s Degree • 5 or more years in a technology-specific industry with disciplines such as Building Automation, Networking, HVAC, Fire Alarm, Security • Ability to learn new technologies and product offerings • Project management experience • Proficiency with Microsoft Office Suite and SAP • Previous experience with a service management system • Collaboration with sales, estimating, engineering, project delivery team including PMs and technicians
Feb 08, 2023
Full time
Driving Infinite Possibilities Within A Diversified, Global Organization
Field Service Supervisor - Minnesota
Join a team recognized for leadership, innovation and diversity. As a global company, Honeywell designs and manufactures technologies to address some of the world’s toughest challenges linked to global macro trends, such as energy efficiency, clean energy generation, safety and security, globalization and customer productivity. At Honeywell Building Solutions (HBS), we address these challenges specifically within the building environment. Our focus is installing, integrating and maintaining the systems that keep your facility safe, secure, comfortable, productive and energy efficient.
Honeywell seeks a Field Service Supervisor that can uniquely couple strategic thinking and execution. This leader will be efficient at building highly productive teams, have motivating leadership skills and will ultimately drive sales and profitable growth of the service business. This successful candidate will report to the area Service Business Leader. The FSS is responsible for customer relationship management, developing additional sales opportunities, managing personnel (technical resource managers, service technicians and fitters). The key metrics this role is accountable for include Orders, Revenue, Profit, the day-to-day Service Operations Service Agreement Contracts and Customer Satisfaction. The FSS must be able to work in a fast-paced environment while still being held accountable for the overall financial P&L results.
Area of Responsibility Key Activities/Elements Management and Leadership - Business development driving acquisition of new sales opportunities along with market penetration. Reach objectives in terms of contract retention, billable hours, productivity, process compliance and margin. Ensure the team’s delivery of agreed services on time, within scope, and within budget. Lead team of direct reports in a common direction. Organizing and leading frequent meetings with the direct reports focusing on performance metrics, customer satisfaction, profitability and process compliance.
Customer Satisfaction - Maintains customer’s satisfaction at high levels and resolves customer satisfaction issues. Reviews customer feedback and takes appropriate proactive actions. Enhance customer satisfaction and comfort by identifying system upgrade opportunities, spot service needs, maintenance contract additions and other sales leads, individually and with his/her assigned team.
Finance - Ownership for service financial performance of the team. Monitors financial performance on a regular basis and reviews available to spend versus actuals for different contracts. Continuously improve service operational metrics. Cost Control & Productivity - Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels. Actively supports the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility. Lead and manage service team in the effective adoption, implementation and compliance with policies, processes, procedures, service tools and business best practices. Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations.
Contract Renewal - Responsible for ensuring contract escalation and renewal opportunities are maximized against plan and that cancellations are controlled at plan level.
Estimate and Risk Reviews - Participate in estimate review process prior to jobs or contracts being quoted to ensure labor estimates are correct and that the work is achievable from a technical perspective. Ensure that subcontracts, where applicable, are complete and documented. Participate in risk review (per Honeywell policy) as required.
Resource Planning - Ensures service contracts, additional works and small service projects are resourced properly. Develops relationships with local subcontractors to ensure an adequate pool of subcontractor resources are available. Manages selection and oversight of subcontractors for different jobs in conjunction, where appropriate, with supply team.
Performance Management - Manage the performance management process, conducting performance appraisals, and providing coaching, training, career planning, development, salary administration and reward and recognition for service team personnel with support from the HR function.
Team Building - Build effect teams committed to organizational goals, foster collaboration among team members and between teams. Develop excellent relationships with other Field Service Supervisors in the District to benefit and grow the District.
Change Management - Be the change management leader for a team and aggressively implement agreed to initiatives.
Health, Safety and Statutory Compliance - Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement. Where applicable, ensure fire and security industry codes and standards are upheld. Ensure local statutory requirements are upheld. Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service handheld tool and all work orders and service appointment dispatching is delivered through the Service Management System.
Deliver the Annual Operating Plan - With accurate monthly, quarterly and annual financial estimates and results. Monitor financial performance and review estimates versus actuals to continuously improve the Service operational metrics.
• Achieve all AOP Financial Goals • Achieve Service Bank Growth • Achieve Working Capital Targets • Drive compliance with Honeywell policies and procedures and statutory requirements • Connected Building Growth – existing base opportunity vs. actual migration • Facilitate continuous improvement in Health & Safety of employees and sub-contractors • Ensure employees are developed and that there is talent for succession to develop future managers
You Must Have
• Associate or bachelor’s degree • 5 or more years leadership experience managing a team in a service-oriented industry • Ability to manage a substantial amount of customer accounts • Independent and self-motivated • Excellent customer service skills • Excellent communication skills both oral and written • Strong time management skills We Value
• Master’s Degree • 5 or more years in a technology-specific industry with disciplines such as Building Automation, Networking, HVAC, Fire Alarm, Security • Ability to learn new technologies and product offerings • Project management experience • Proficiency with Microsoft Office Suite and SAP • Previous experience with a service management system • Collaboration with sales, estimating, engineering, project delivery team including PMs and technicians
We are seeking 4 eager Customer Service Representatives (known internally as Hours of Service Representatives) to join the team in Schuylkill Haven, PA!
Essential Job Duties
Provide top-notch customer service to our Drivers and Agents
Collaborate with Drivers maintain adherence to the hours-of-service federal regulations
Enter data into internal systems
Generate reports
Audit Driver logs for violations pertaining to the Federal Motor Carrier Safety Administration (FMCSA) hour restrictions; review hours-of-service violations with Agents and Drivers
Provide basic mobile equipment troubleshooting (Drivers have tablet for logs. We can login to support with any issues. White glove treatment)
Required Qualifications
High school diploma or equivalent
1+ years Customer Service experience
Basic computer and internet proficiency
Excellent phone skills
Working knowledge on how to use mobile devices and applications
Proficient in Microsoft Outlook, Word, and Excel
Ability to maintain composure in stressful situations
Effective time management skills
Strong typing skills
Ability to read, speak, write, and understand English in a professional manner, through all methods of communication
Preferred Qualifications
Logistics industry experience
Experience training others
What's in it for me?
Medical, dental, and vision insurance
HSA & FSA accounts
Disability insurance
401K match
Paid vacation
8 Paid holidays
The opportunity to work with a team of good humans!
Feb 06, 2023
Full time
We are seeking 4 eager Customer Service Representatives (known internally as Hours of Service Representatives) to join the team in Schuylkill Haven, PA!
Essential Job Duties
Provide top-notch customer service to our Drivers and Agents
Collaborate with Drivers maintain adherence to the hours-of-service federal regulations
Enter data into internal systems
Generate reports
Audit Driver logs for violations pertaining to the Federal Motor Carrier Safety Administration (FMCSA) hour restrictions; review hours-of-service violations with Agents and Drivers
Provide basic mobile equipment troubleshooting (Drivers have tablet for logs. We can login to support with any issues. White glove treatment)
Required Qualifications
High school diploma or equivalent
1+ years Customer Service experience
Basic computer and internet proficiency
Excellent phone skills
Working knowledge on how to use mobile devices and applications
Proficient in Microsoft Outlook, Word, and Excel
Ability to maintain composure in stressful situations
Effective time management skills
Strong typing skills
Ability to read, speak, write, and understand English in a professional manner, through all methods of communication
Preferred Qualifications
Logistics industry experience
Experience training others
What's in it for me?
Medical, dental, and vision insurance
HSA & FSA accounts
Disability insurance
401K match
Paid vacation
8 Paid holidays
The opportunity to work with a team of good humans!
Bringing smiles is what we do at TTEC… for you and the customer. As a Temporary Bilingual Customer Service Representative – Govt Public Trust Clearance – Spanish English working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
This role is limited to residents of certain locations in the United States only. This position is open to residents of AL, AR, AZ, CO, DE, FL, GA, ID, IN, KS, KY, LA, MO, MS, MT, NE, NM, OR, NC, NV, OH, OK, PA,SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Applications for this roll will not be accepted from residents of AK, CA, CT, HI, IL, IA, MA, MD ME, MI, MN, NH, NJ, NY, ND, RI, or WA or outside of the United States. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com.
What You’ll be Doing
TTEC supports a number of government contracts for both long term and short-term assignments. When a national emergency strikes, we’re at the ready. These positions are fulfilling as you support those US residents when they are at their time of need.
During a Typical Day, You’ll
Consult with your neighbors on the available services that can support their situation
Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
Respond to customer inquiries with active listening
Resolve customer issues with patience and understanding
What You Bring to the Role
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Great written and verbal communication skills in Spanish-English
Computer experience
High speed internet connection (>20 mbps)
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And those interested and in good standing when the assignment ends will be prioritized for other TTEC roles.
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Jan 19, 2023
Full time
Bringing smiles is what we do at TTEC… for you and the customer. As a Temporary Bilingual Customer Service Representative – Govt Public Trust Clearance – Spanish English working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
This role is limited to residents of certain locations in the United States only. This position is open to residents of AL, AR, AZ, CO, DE, FL, GA, ID, IN, KS, KY, LA, MO, MS, MT, NE, NM, OR, NC, NV, OH, OK, PA,SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Applications for this roll will not be accepted from residents of AK, CA, CT, HI, IL, IA, MA, MD ME, MI, MN, NH, NJ, NY, ND, RI, or WA or outside of the United States. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com.
What You’ll be Doing
TTEC supports a number of government contracts for both long term and short-term assignments. When a national emergency strikes, we’re at the ready. These positions are fulfilling as you support those US residents when they are at their time of need.
During a Typical Day, You’ll
Consult with your neighbors on the available services that can support their situation
Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
Respond to customer inquiries with active listening
Resolve customer issues with patience and understanding
What You Bring to the Role
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Great written and verbal communication skills in Spanish-English
Computer experience
High speed internet connection (>20 mbps)
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And those interested and in good standing when the assignment ends will be prioritized for other TTEC roles.
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Customer Service Representative – Spanish-English working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
The Equipment You'll Need
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
TTEC at home offers full-time, part-time, and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages range from $12.75 to $17.50
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Jan 19, 2023
Full time
Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Customer Service Representative – Spanish-English working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
The Equipment You'll Need
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
TTEC at home offers full-time, part-time, and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages range from $12.75 to $17.50
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
At TTEC, we are all about the Human Experience. Elevated. As a Bilingual Healthcare Customer Service Representative working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning, employment experience.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. On a typical day, you’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
High-speed internet connection (>15 mbps)
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of $15 to $17
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
Nov 11, 2022
Full time
At TTEC, we are all about the Human Experience. Elevated. As a Bilingual Healthcare Customer Service Representative working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning, employment experience.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. On a typical day, you’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
High-speed internet connection (>15 mbps)
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of $15 to $17
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Toll Operator working in Atlantic City, NJ , you’ll be a part of creating and delivering amazing customer experiences.
What You’ll be Doing
Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Be the face and smile of the toll collection operations requiring individual service
Classify and college proper toll amounts from motorists traveling through the toll lane
Make change, issue receipts and write insufficient fund slips
Complete operations reports and balance cash deposits at end of shift
What You Bring to the Role
Bilingual in English and Spanish
Your pleasant and customer service-oriented manner
High school diploma or equivalent
Current valid New Jersey driver’s license
Ability to work shifts that will likely include weekends
Ability to walk long distances including across toll lanes and climb or descend stairs while carrying up to 30 pounds
Cash handling experience on a computerized system
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field while on the job. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the area operations manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, National origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Primary Location
: US-NJ-Atlantic City
Job
: _Customer Care Representative
Nov 07, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Toll Operator working in Atlantic City, NJ , you’ll be a part of creating and delivering amazing customer experiences.
What You’ll be Doing
Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Be the face and smile of the toll collection operations requiring individual service
Classify and college proper toll amounts from motorists traveling through the toll lane
Make change, issue receipts and write insufficient fund slips
Complete operations reports and balance cash deposits at end of shift
What You Bring to the Role
Bilingual in English and Spanish
Your pleasant and customer service-oriented manner
High school diploma or equivalent
Current valid New Jersey driver’s license
Ability to work shifts that will likely include weekends
Ability to walk long distances including across toll lanes and climb or descend stairs while carrying up to 30 pounds
Cash handling experience on a computerized system
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field while on the job. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the area operations manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, National origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Primary Location
: US-NJ-Atlantic City
Job
: _Customer Care Representative
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative in Clifton Forge, VA, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps) A hardwired connection to your home router is recommended.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Primary Location
: US-VA-Clifton Forge
Job
: _Customer Care Representative
Nov 07, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative in Clifton Forge, VA, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps) A hardwired connection to your home router is recommended.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Primary Location
: US-VA-Clifton Forge
Job
: _Customer Care Representative
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative in San Francisco, CA, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps) A hardwired connection to your home router is recommended.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Primary Location
: US-CA-San Francisco
Job
: _Customer Care Representative
Nov 04, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative in San Francisco, CA, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps) A hardwired connection to your home router is recommended.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Primary Location
: US-CA-San Francisco
Job
: _Customer Care Representative
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative in Hampton, VA, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps) A hardwired connection to your home router is recommended.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Nov 03, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative in Hampton, VA, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps) A hardwired connection to your home router is recommended.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative in Los Angeles, CA, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps) A hardwired connection to your home router is recommended.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Nov 02, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative in Los Angeles, CA, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps) A hardwired connection to your home router is recommended.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative in Sacramento, CA, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savv y
High speed internet connection (>25mbps) A hardwired connection to your home router is recommended.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Nov 02, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative in Sacramento, CA, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savv y
High speed internet connection (>25mbps) A hardwired connection to your home router is recommended.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative working remotely in Texas, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps). A hardwired connection to your home router is recommended.
The Equipment You'll Need
Your own computer with these technical requirements (sorry no Apple, Chrome OS or tablets)
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Nov 02, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative working remotely in Texas, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps). A hardwired connection to your home router is recommended.
The Equipment You'll Need
Your own computer with these technical requirements (sorry no Apple, Chrome OS or tablets)
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Healthcare Customer Service Representative working remotely in Orlando, FL, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps). A hardwired connection to your home router is recommended.
A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Nov 01, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Healthcare Customer Service Representative working remotely in Orlando, FL, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps). A hardwired connection to your home router is recommended.
A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
MiQ’s Programmatic Fellowship (MPF) Develop the skills, experiences, and connections to accelerate your career in digital advertising
MiQ is launching our Fellowship Program (Internship) to train and develop emerging talent interested in digital advertising. MPF is a full-time, paid opportunity for
college juniors, seniors, and recent graduates who want to explore the growing field of programmatic advertising
OR those looking to jumpstart/re-start a career in ad-tech from any walk of life
Participants will gain significant on-the-job learning experience within a chosen specialization (account management or programmatic trading) while building a professional tool kit and creating friendships and mentorships throughout a 10 week period.
Program Components
Technical training: Industry learning and role specific training
Experiential learning: Projects and shadowing
Professional training and development: Time management and communication skills
Team building: Networking and social events
2023 Program Dates
June 5th - August 11th (10 Weeks)
Eligibility Requirements
Authorized to work in the US (We will not be able to sponsor visa's at this time)
Be available for the full Fellowship Program period (June 5th - August 11th)
Priority consideration for those who are currently a college junior or senior
Immediately available to jumpstart a career in ad-tech
Be able to commute to one of our office HQ's (NYC, D.C., Chicago, Atlanta, Denver, Dallas, L.A.) during Fellowship
Application Process
Application Deadline: March 31st
Round 1: Submit your resume & answer our writing prompt as your cover letter
Round 1a (only for those interested in the Trading track): A brief 5 question Math test after passing the resume review and writing prompt.
Round 2: Preliminary phone interview
Round 3: Virtual Interview Day
Writing Prompt (please attach as your cover letter)
Take a look at our core values. Which one resonates with you the most and why? Further, tell us what excites you the most about our Fellowship program and how it can help you accomplish your short-term career goals (please write in 500 words or less).
Pay Transparency
For individuals assigned and/or hired to work in New York City, MiQ is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York City and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At MiQ, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This opportunity has a set hourly rate of $20/hr . This range may vary for positions outside of New York City as it has not been adjusted for the applicable geographic differential associated with the location where the position may be filled and does not take into account our bonus and commission structures.
Regardless of location, candidates can expect during the first few conversations with MiQ’s Talent team and Hiring Managers to share any approved budget and details on our competitive bonus and commission packages. Please take a moment to view the MiQ I.D.E.A. Report to learn more about our approach to creating equitable compensation for our people.
Apply Today
Equal Opportunity Employer
E-Verify Employer
Oct 26, 2022
Full time
MiQ’s Programmatic Fellowship (MPF) Develop the skills, experiences, and connections to accelerate your career in digital advertising
MiQ is launching our Fellowship Program (Internship) to train and develop emerging talent interested in digital advertising. MPF is a full-time, paid opportunity for
college juniors, seniors, and recent graduates who want to explore the growing field of programmatic advertising
OR those looking to jumpstart/re-start a career in ad-tech from any walk of life
Participants will gain significant on-the-job learning experience within a chosen specialization (account management or programmatic trading) while building a professional tool kit and creating friendships and mentorships throughout a 10 week period.
Program Components
Technical training: Industry learning and role specific training
Experiential learning: Projects and shadowing
Professional training and development: Time management and communication skills
Team building: Networking and social events
2023 Program Dates
June 5th - August 11th (10 Weeks)
Eligibility Requirements
Authorized to work in the US (We will not be able to sponsor visa's at this time)
Be available for the full Fellowship Program period (June 5th - August 11th)
Priority consideration for those who are currently a college junior or senior
Immediately available to jumpstart a career in ad-tech
Be able to commute to one of our office HQ's (NYC, D.C., Chicago, Atlanta, Denver, Dallas, L.A.) during Fellowship
Application Process
Application Deadline: March 31st
Round 1: Submit your resume & answer our writing prompt as your cover letter
Round 1a (only for those interested in the Trading track): A brief 5 question Math test after passing the resume review and writing prompt.
Round 2: Preliminary phone interview
Round 3: Virtual Interview Day
Writing Prompt (please attach as your cover letter)
Take a look at our core values. Which one resonates with you the most and why? Further, tell us what excites you the most about our Fellowship program and how it can help you accomplish your short-term career goals (please write in 500 words or less).
Pay Transparency
For individuals assigned and/or hired to work in New York City, MiQ is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York City and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At MiQ, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This opportunity has a set hourly rate of $20/hr . This range may vary for positions outside of New York City as it has not been adjusted for the applicable geographic differential associated with the location where the position may be filled and does not take into account our bonus and commission structures.
Regardless of location, candidates can expect during the first few conversations with MiQ’s Talent team and Hiring Managers to share any approved budget and details on our competitive bonus and commission packages. Please take a moment to view the MiQ I.D.E.A. Report to learn more about our approach to creating equitable compensation for our people.
Apply Today
Equal Opportunity Employer
E-Verify Employer
At TTEC, we’re all about the Human Experience. Elevated. As a Remote Bilingual Customer Service Representative - Vietnamese-English working the overnight shift , you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Vietnamese
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps). A hardwired connection to your home router is recommended.
A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
Base pay of up to $20/hour (base pay + language premium and night differential) For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
Oct 21, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Remote Bilingual Customer Service Representative - Vietnamese-English working the overnight shift , you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Vietnamese
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps). A hardwired connection to your home router is recommended.
A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
Base pay of up to $20/hour (base pay + language premium and night differential) For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
At TTEC, we’re all about the Human Experience. Elevated. As a Healthcare Customer Service Representative working remotely in Orlando, FL, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps). A hardwired connection to your home router is recommended.
A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: US-FL-Orlando
: _Customer Care Representative
Oct 13, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Healthcare Customer Service Representative working remotely in Orlando, FL, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps). A hardwired connection to your home router is recommended.
A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: US-FL-Orlando
: _Customer Care Representative
SCI TECHNOLOGY INC IS HIRING NOWFULL-Time/part-timeCall Center RepresentativesCustomer ServiceDate EntryPosition Available now(start as soon as tomorrow!)Pay:$20.00/HrTraining: 2 week ($20/HrHours : FlexibleMonday-Friday :8am-3pmAvailable : Strictly Data entry work from home GREAT FOR YOUNG AND ADULTNo Experience Needed! We Train! Bonuses! Paid weekly via Direct Deposit/ Check depend on your Choice Full Benefits: 401K, Medical, Vision, Life.
Sep 13, 2022
Full time
SCI TECHNOLOGY INC IS HIRING NOWFULL-Time/part-timeCall Center RepresentativesCustomer ServiceDate EntryPosition Available now(start as soon as tomorrow!)Pay:$20.00/HrTraining: 2 week ($20/HrHours : FlexibleMonday-Friday :8am-3pmAvailable : Strictly Data entry work from home GREAT FOR YOUNG AND ADULTNo Experience Needed! We Train! Bonuses! Paid weekly via Direct Deposit/ Check depend on your Choice Full Benefits: 401K, Medical, Vision, Life.
Join us on 8/30/22 for our Patient Care Coordinators Health & Wellness Virtual Hiring Event! Same day job offers – Interview and accept your offer, all in the same day! Onsite positions available at our Orlando location: 9600 Parksouth Court Suite 120, Orlando, FL
Register to attend: https://bit.ly/3QL24K3 Everything we do at Walmart helps 260 million weekly shoppers save money so they can live better. That’s where you come in. We need friendly, helpful associates in our Customer Service and Call Centers. You'll answer questions, provide up-to-date information, and address concerns—all with the utmost sense of care.
What are you waiting for, click on the link below to get started: https://bit.ly/3QL24K3
Date: 8.30.22 Time: 1 PM – 4 PM ET Our event is Online! You can attend from your smartphone, tablet, or computer!
How You'll Make an Impact: You make a customer feel heard, that their concerns matter, and that you’ll do your best to meet their needs High volume equals high impact. You’re not just helping individuals, you’re supporting better community health Helping people to live better is your number one priority. You’re driven to do good by doing good work
Walmart Offers: Multiple health plan options, including vision & dental plans for you & dependents Paid Time Off - accrues starting after first 90 days Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Paid Time off - to include vacation, sick, parental
What You'll Do: Set up pharmacy shipments, process patient information, respond to customer emails & calls, resolve inquiries, maintain confidentiality, resolve discrepancies, support community health
Click here, or copy and paste in a new browser, to learn more and expedite the process: https://bit.ly/3QL24K3
We look forward to connecting with you on 8/30/22!
Aug 17, 2022
Full time
Join us on 8/30/22 for our Patient Care Coordinators Health & Wellness Virtual Hiring Event! Same day job offers – Interview and accept your offer, all in the same day! Onsite positions available at our Orlando location: 9600 Parksouth Court Suite 120, Orlando, FL
Register to attend: https://bit.ly/3QL24K3 Everything we do at Walmart helps 260 million weekly shoppers save money so they can live better. That’s where you come in. We need friendly, helpful associates in our Customer Service and Call Centers. You'll answer questions, provide up-to-date information, and address concerns—all with the utmost sense of care.
What are you waiting for, click on the link below to get started: https://bit.ly/3QL24K3
Date: 8.30.22 Time: 1 PM – 4 PM ET Our event is Online! You can attend from your smartphone, tablet, or computer!
How You'll Make an Impact: You make a customer feel heard, that their concerns matter, and that you’ll do your best to meet their needs High volume equals high impact. You’re not just helping individuals, you’re supporting better community health Helping people to live better is your number one priority. You’re driven to do good by doing good work
Walmart Offers: Multiple health plan options, including vision & dental plans for you & dependents Paid Time Off - accrues starting after first 90 days Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Paid Time off - to include vacation, sick, parental
What You'll Do: Set up pharmacy shipments, process patient information, respond to customer emails & calls, resolve inquiries, maintain confidentiality, resolve discrepancies, support community health
Click here, or copy and paste in a new browser, to learn more and expedite the process: https://bit.ly/3QL24K3
We look forward to connecting with you on 8/30/22!
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative - Spanish-English in McAllen, TX you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
This position requires that you reside within 50 miles of McAllen, TX . What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet (>25mbps); hardwired connection to your modem/router is recommended
A quiet workspace in your home where you can work without background noise (trust us, you'll appreciate the quiet)
What You Can Expect
Competitive pay of $18 per hour
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Jul 22, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative - Spanish-English in McAllen, TX you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
This position requires that you reside within 50 miles of McAllen, TX . What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet (>25mbps); hardwired connection to your modem/router is recommended
A quiet workspace in your home where you can work without background noise (trust us, you'll appreciate the quiet)
What You Can Expect
Competitive pay of $18 per hour
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
As a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
Current Health insurance license in your state of residence
High speed internet access (>15 mbps)
Minimum six (6) months sales experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supportive and present leadership
All license fees provided by TTEC as your employer
Continuing education paid by TTEC
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular positions
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert on the products that you’ll represent, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. TTEC pays for all training, state license fees and continuing education as well as providing a base hourly wage plus performance-based bonuses.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: _Customer Care Representative
Jun 17, 2022
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
As a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
Current Health insurance license in your state of residence
High speed internet access (>15 mbps)
Minimum six (6) months sales experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supportive and present leadership
All license fees provided by TTEC as your employer
Continuing education paid by TTEC
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular positions
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert on the products that you’ll represent, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. TTEC pays for all training, state license fees and continuing education as well as providing a base hourly wage plus performance-based bonuses.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: _Customer Care Representative
POSITION SUMMARY:
River Network, a nationally-focused nonprofit organization (approximately 20 staff working across the country, a $3M annual operating budget, and 30+ year track record) seeks a highly organized and results- driven professional to join our Community Engagement team in assisting with organization’s clean-up and other community engagement events that match corporate interests in clean water, healthy rivers, and other social responsibility goals with opportunities to support local communities and nonprofit organizations across our nationwide network.
The Community Engagement Associate will provide support to River Network’s corporate relationships and their investments and engagement in local projects that restore water quality and quantity (e.g., community clean-ups, litter removal projects, etc.). Find out more about our current corporate engagement here. This position will work closely with program, marketing, and philanthropy colleagues to achieve objectives in alignment with River Network’s current strategic plan. The Associate will have strong experience in managing and delivering events, tracking and evaluating results, public speaking, and working with and engaging diverse audiences. This position will work closely with program, marketing, and philanthropy colleagues to achieve objectives in alignment with River Network’s current strategic plan. The Associate will have strong experience in managing and delivering river clean-up events or other community/corporate engagement events and activities, tracking and evaluating results, public speaking, and working with partners to implement projects and engage diverse audiences.
ESSENTIAL FUNCTIONS:
Assists with event planning and execution for community programs and This can include communicating with partners during the planning process, following up with partners to collect feedback, and updating databases and event tracking data.
Maintains ongoing communications with participants of our community engagement efforts to ensure project deliverables are met, to track progress and to provide support on project management and implementation.
Oversees data collection and management efforts associated with corporate deliverables, allowing River Network to track impact and This may include maintaining and updating internal systems for data collection and analysis such as apps, surveys and other technology.
Analyzes and summarizes project data to an audience of River Network funders, partners and staff and board.
Delivers communications and marketing goals of corporate partnerships under the guidance of River Network’s Community Engagement Manager and Marketing and Communications Manager.
Communicates persuasively with diverse audiences through phone conversations, written proposals, reports, blog posts, toolkits and more.
Organizes and maintains network of community organizations participating in our corporate engagement work, including facilitating virtual discussions, moderating online community space, and planning and facilitating peer network calls as needed.
Assists with other community engagement projects as needed.
Contributes to organizational evolution and team discussions, fosters productive work relationships with others, and follows River Network practices, procedures, and policies.
BASIC QUALIFICATIONS:
One to three years of professional experience planning and executing events and leading data collection, analysis and evaluation activities.
Strong people skills and public speaking experience, with proven ability to engage diverse audiences – individually and in groups.
Strong research and writing skills, with proven experience developing compelling and clear prose for specific audiences.
Highly detail-oriented, with proven experience managing multiple projects simultaneously and delivering assignments within stringent deadlines. This position requires discretion and confidentiality.
Excitement to travel to project sites in locations across the country (average 1-2 times per year) and attend the annual River Rally conference and 1- 2 staff retreats/yr.
Professional experience working with companies in the private sector and/or community-based organizations.
Savvy with technology, with proficiency in project management approaches and technologies, MS Office programs (Word, Excel, PPT, Outlook, SharePoint), software related to data collection at and after events (e.g., gravity forms, Survey Monkey, etc.), and organizational record storage and improvement (Salesforce, etc.).
Alignment with River Network’s core values of respect, integrity, balance, growth, inclusion and strength.
PREFERRED QUALIFICATIONS:
Knowledge of current and evolving trends in corporate social and environmental responsibility.
Knowledge of river conservation, litter management, other current issues within the water arena, and equity, inclusion and diversity.
Experience engaging with a geographically dispersed team.
May 23, 2022
Full time
POSITION SUMMARY:
River Network, a nationally-focused nonprofit organization (approximately 20 staff working across the country, a $3M annual operating budget, and 30+ year track record) seeks a highly organized and results- driven professional to join our Community Engagement team in assisting with organization’s clean-up and other community engagement events that match corporate interests in clean water, healthy rivers, and other social responsibility goals with opportunities to support local communities and nonprofit organizations across our nationwide network.
The Community Engagement Associate will provide support to River Network’s corporate relationships and their investments and engagement in local projects that restore water quality and quantity (e.g., community clean-ups, litter removal projects, etc.). Find out more about our current corporate engagement here. This position will work closely with program, marketing, and philanthropy colleagues to achieve objectives in alignment with River Network’s current strategic plan. The Associate will have strong experience in managing and delivering events, tracking and evaluating results, public speaking, and working with and engaging diverse audiences. This position will work closely with program, marketing, and philanthropy colleagues to achieve objectives in alignment with River Network’s current strategic plan. The Associate will have strong experience in managing and delivering river clean-up events or other community/corporate engagement events and activities, tracking and evaluating results, public speaking, and working with partners to implement projects and engage diverse audiences.
ESSENTIAL FUNCTIONS:
Assists with event planning and execution for community programs and This can include communicating with partners during the planning process, following up with partners to collect feedback, and updating databases and event tracking data.
Maintains ongoing communications with participants of our community engagement efforts to ensure project deliverables are met, to track progress and to provide support on project management and implementation.
Oversees data collection and management efforts associated with corporate deliverables, allowing River Network to track impact and This may include maintaining and updating internal systems for data collection and analysis such as apps, surveys and other technology.
Analyzes and summarizes project data to an audience of River Network funders, partners and staff and board.
Delivers communications and marketing goals of corporate partnerships under the guidance of River Network’s Community Engagement Manager and Marketing and Communications Manager.
Communicates persuasively with diverse audiences through phone conversations, written proposals, reports, blog posts, toolkits and more.
Organizes and maintains network of community organizations participating in our corporate engagement work, including facilitating virtual discussions, moderating online community space, and planning and facilitating peer network calls as needed.
Assists with other community engagement projects as needed.
Contributes to organizational evolution and team discussions, fosters productive work relationships with others, and follows River Network practices, procedures, and policies.
BASIC QUALIFICATIONS:
One to three years of professional experience planning and executing events and leading data collection, analysis and evaluation activities.
Strong people skills and public speaking experience, with proven ability to engage diverse audiences – individually and in groups.
Strong research and writing skills, with proven experience developing compelling and clear prose for specific audiences.
Highly detail-oriented, with proven experience managing multiple projects simultaneously and delivering assignments within stringent deadlines. This position requires discretion and confidentiality.
Excitement to travel to project sites in locations across the country (average 1-2 times per year) and attend the annual River Rally conference and 1- 2 staff retreats/yr.
Professional experience working with companies in the private sector and/or community-based organizations.
Savvy with technology, with proficiency in project management approaches and technologies, MS Office programs (Word, Excel, PPT, Outlook, SharePoint), software related to data collection at and after events (e.g., gravity forms, Survey Monkey, etc.), and organizational record storage and improvement (Salesforce, etc.).
Alignment with River Network’s core values of respect, integrity, balance, growth, inclusion and strength.
PREFERRED QUALIFICATIONS:
Knowledge of current and evolving trends in corporate social and environmental responsibility.
Knowledge of river conservation, litter management, other current issues within the water arena, and equity, inclusion and diversity.
Experience engaging with a geographically dispersed team.
Looking to make a difference in our community? Community Service Council is seeking a Bilingual Community Resource Specialist to join our 211 Eastern Oklahoma’s dedicated team!
What We Do: We connect vulnerable, marginalized and under-resourced Tulsans with support, information and services to be strong, safe and healthy. Community Service Council has continuously brought people together to research, plan, coordinate action, and assess progress to address some of Oklahoma’s most critical social service, health, education and civic challenges. Our focus is on implementing strategies that invest in individuals and families across the lifespan to better care for themselves, their families, and our community.
In this position, you are primarily responsible for promoting access to health and human services by providing telephone assistance. You will assist clients with referrals, problem solving, and crisis intervention assistance.
Essential Duties & Responsibilities:
Responds to incoming calls using established procedures to effectively link callers to the full range of health and human services and make outgoing calls on behalf of callers in need of crisis intervention, as well as callers in need of advocacy assistance beyond basic referrals.
Documents call information in software platforms to support follow-up.
Will make outgoing follow-up telephone calls in order to ensure quality assurance of call services.
Completes intake assessments.
Attends community engagement meetings with providers and partners to foster on-going relationships and troubleshoot process challenges, as needed.
Education & Experience:
High School Diploma or equivalent.
Bilingual in English/Spanish is required.
Three (3) or more years of related experience
A Bachelor's degree in human services or related field is preferred.
Required Skills/Abilities:
Must be able to read, write, and speak both English and Spanish fluently.
Ability to conduct need assessments and make effective referrals by using telephone interviewing, active listening, problem solving and crisis intervention skills.
Ability to efficiently and accurately use a computerized information management system for documenting call information and conducting searches for service information.
Ability to assist callers who are presenting life-threatening crises.
Knowledge of the Tulsa area health and human service system.
Understanding of confidentiality standards and the ability to practice them.
Ability to assist callers who are presenting life-threatening crises or who are presenting disruptive mental confusion or emotional distress.
Effective interpersonal, oral and written communications skills
Special Job Dimensions
Available for work shifts in a 24/7/365 work environment.
Available for work on holidays as determined by program needs.
Must have availability to work extended hours during community emergencies.
A strong commitment to punctuality to maintain proper telephone coverage and effective working relationships.
Ability to learn and use frequently changing computer and telephone technology.
Community Service Council is an equal opportunity employer.
__ **
Our Culture Statement
We are a COMMUNITY of compassionate individuals, delivering exceptional, caring SERVICE to improve the lives of those we serve.
We are bound by a singular desire to eliminate disparities and create equitable opportunities for all, valuing and respecting the unique roles each of us play in the fulfillment of our mission.
As the COUNCIL, we stand united to bring hope to those who feel hopeless and help to those most in need, so that collectively, we are empowering lives across a stronger, healthier Oklahoma.
Apr 22, 2022
Full time
Looking to make a difference in our community? Community Service Council is seeking a Bilingual Community Resource Specialist to join our 211 Eastern Oklahoma’s dedicated team!
What We Do: We connect vulnerable, marginalized and under-resourced Tulsans with support, information and services to be strong, safe and healthy. Community Service Council has continuously brought people together to research, plan, coordinate action, and assess progress to address some of Oklahoma’s most critical social service, health, education and civic challenges. Our focus is on implementing strategies that invest in individuals and families across the lifespan to better care for themselves, their families, and our community.
In this position, you are primarily responsible for promoting access to health and human services by providing telephone assistance. You will assist clients with referrals, problem solving, and crisis intervention assistance.
Essential Duties & Responsibilities:
Responds to incoming calls using established procedures to effectively link callers to the full range of health and human services and make outgoing calls on behalf of callers in need of crisis intervention, as well as callers in need of advocacy assistance beyond basic referrals.
Documents call information in software platforms to support follow-up.
Will make outgoing follow-up telephone calls in order to ensure quality assurance of call services.
Completes intake assessments.
Attends community engagement meetings with providers and partners to foster on-going relationships and troubleshoot process challenges, as needed.
Education & Experience:
High School Diploma or equivalent.
Bilingual in English/Spanish is required.
Three (3) or more years of related experience
A Bachelor's degree in human services or related field is preferred.
Required Skills/Abilities:
Must be able to read, write, and speak both English and Spanish fluently.
Ability to conduct need assessments and make effective referrals by using telephone interviewing, active listening, problem solving and crisis intervention skills.
Ability to efficiently and accurately use a computerized information management system for documenting call information and conducting searches for service information.
Ability to assist callers who are presenting life-threatening crises.
Knowledge of the Tulsa area health and human service system.
Understanding of confidentiality standards and the ability to practice them.
Ability to assist callers who are presenting life-threatening crises or who are presenting disruptive mental confusion or emotional distress.
Effective interpersonal, oral and written communications skills
Special Job Dimensions
Available for work shifts in a 24/7/365 work environment.
Available for work on holidays as determined by program needs.
Must have availability to work extended hours during community emergencies.
A strong commitment to punctuality to maintain proper telephone coverage and effective working relationships.
Ability to learn and use frequently changing computer and telephone technology.
Community Service Council is an equal opportunity employer.
__ **
Our Culture Statement
We are a COMMUNITY of compassionate individuals, delivering exceptional, caring SERVICE to improve the lives of those we serve.
We are bound by a singular desire to eliminate disparities and create equitable opportunities for all, valuing and respecting the unique roles each of us play in the fulfillment of our mission.
As the COUNCIL, we stand united to bring hope to those who feel hopeless and help to those most in need, so that collectively, we are empowering lives across a stronger, healthier Oklahoma.
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative - Spanish-English working remotely , you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Full time and Part time opportunities available. Part time hours vary depending on business needs and require weekend availability.
Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
The Equipment You'll Need
Your own computer with these technical requirements (sorry no Apple, Chrome OS or tablets)
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time, part-time, and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages range from $12.75 to $17.50
And yes...all the competitive performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
Apr 20, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative - Spanish-English working remotely , you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Full time and Part time opportunities available. Part time hours vary depending on business needs and require weekend availability.
Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
The Equipment You'll Need
Your own computer with these technical requirements (sorry no Apple, Chrome OS or tablets)
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time, part-time, and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages range from $12.75 to $17.50
And yes...all the competitive performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
At TTEC, we are all about the Human Experience. Elevated. As a Bilingual Healthcare Customer Service Representative working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning, employment experience.
Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. On a typical day, you’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
High-speed internet connection (>15 mbps)
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of $11. to $16.00.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
Apr 20, 2022
Full time
At TTEC, we are all about the Human Experience. Elevated. As a Bilingual Healthcare Customer Service Representative working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning, employment experience.
Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. On a typical day, you’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
High-speed internet connection (>15 mbps)
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of $11. to $16.00.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
At TTEC, we are all about the Human Experience. Elevated. As a Bilingual Insurance Customer Support Associate working remotely , you’ll be a part of creating and delivering amazing client experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You'll be Doing
As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.
During a Typical Day, You’ll
Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
What You Bring to the Role
1 year or more of customer service experience
High school diploma or equivalent
Recognize and solve problems of mid-to-high level customer service issues
Computer savvy
High speed internet connection (>25mbps); hardwired connection to your modem/router is recommended
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
$16 per hour for English and $17 per hour for bilingual in English/Spanish (maybe dependent on local minimum wage guidelines)
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
Apr 19, 2022
Full time
At TTEC, we are all about the Human Experience. Elevated. As a Bilingual Insurance Customer Support Associate working remotely , you’ll be a part of creating and delivering amazing client experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You'll be Doing
As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.
During a Typical Day, You’ll
Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
What You Bring to the Role
1 year or more of customer service experience
High school diploma or equivalent
Recognize and solve problems of mid-to-high level customer service issues
Computer savvy
High speed internet connection (>25mbps); hardwired connection to your modem/router is recommended
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
$16 per hour for English and $17 per hour for bilingual in English/Spanish (maybe dependent on local minimum wage guidelines)
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Job
: _Customer Care Representative
The take-away
Ready to take on some of the most powerful forces in our society? We’re looking for a Senior Water Organizer to join a fierce, smart team challenging global corporations, holding them accountable, and creating a world where all people can thrive.
Why you’ll love coming to work every day
You’ll help change the world by being part of fearless and winning campaigns. You’ll be joining an organization that’s not satisfied with the world as it is—and has a vision for how it should be. When your quest is ending corporate abuse, you can’t be afraid to name names and demand what the world needs. For more than 40 years, we’ve been exposing and challenging the abuses of the likes of Nestlé, Exxon Mobil, Philip Morris International, McDonald’s, and more. We don’t back down, and we run campaigns until we win.
You’ll work with awesome people. Join a team of passionate, kind, determined, optimistic, and solutions-oriented folks. We work hard, celebrate victories large and small, and always have each other’s backs.
You can take on big responsibilities as you go. You’ll thrive here as you develop new skills, tackle new challenges, learn, and grow. We pay lots of attention to building staff leadership, and we provide support and training to help you grow in your role.
You’ll be part of an organization committed to advancing racial equity and transforming systems of oppression. We are deeply committed to prioritizing the leadership of people who bear the brunt of corporate abuse: Black and Indigenous people and other people of color, women, low-income people, people in the Global South, and LGBTQIA+ folks around the world. Our unique culture has been fostered by a long history of women at the helm. We are actively focusing on the leadership of our staff of color, knowing we are stronger when the organization reflects the vision of the world we’re building together.
What you’ll do
Water is life–but there are far too many people across the globe who do not have access to the basic human right of safe water. Transnational water corporations are exploiting and exacerbating this crisis to gain control of and privatize water systems, putting profit over the health and livelihoods of millions in the U.S. and around the world. And water privatizers and entities like the World Bank are targeting the Global South, and Africa in particular, as an expansion region for the water privatization market. That’s why we need to organize to prevent water privatization globally and promote well-funded, democratically-accountable, and equitable public water solutions.
For over a decade, Corporate Accountability has partnered deeply with organizers and activists from around the world to run powerful grassroots campaigns that have successfully stopped water privatization in its tracks. From Lagos, Nigeria to Flint, Michigan and beyond, we work with our partners to expose the abuses of private water corporations and stop them from taking control of public water systems. And our collective victories have sent shockwaves through the industry, compelling strategic shifts and transformative change. You’ll be a part of the team harnessing this momentum to advance water justice around the globe–and stop the private water industry’s schemes.
Our water campaign is built on deep relationship-building, clear collective goals and sharp strategies, and strong systems and coordination. That’s where you come in. You’ll deepen our existing partnerships and build new ones with activists in the U.S. and around the world. You’ll help develop and execute strategy meetings with your team and allies to create the plans we need to win. And you’ll manage the financial and logistical systems that are critical to keep us on track towards our goals and our vision of a world of safe, democratically controlled water systems for all.
Who you are
The rampant abuses of corporations and the outrageous amount of power they have make you mad as hell–and you want to do something about it.
You have a commitment to advancing racial equity and dismantling systems of oppression, and are ready to do this in your day-to-day work. You understand that campaigning for justice must include working to dismantle white supremacy, institutional racism, colonialism, and anti-Blackness.
You are an organizer and campaigner to your core, and you have a deep understanding of power dynamics—including how your own position affects those dynamics. You thrive on building authentic relationships; you know trust is earned and you know how to earn it. You know how grassroots campaigning can impact powerful institutions, how to develop tactics that connect to overall strategies, how to move people to action—all the while paying close and thoughtful attention to complex cultural, political, and interpersonal dynamics.
You're an experienced project manager. You know how to develop systems, tools, and processes to get your team from point A to point B. Your keen eye for detail helps keep things on track -- but when unanticipated challenges arise, you're skilled at navigating changed conditions to move your team toward success.
You know how to craft a strong campaign plan from goals to tactics, and expertly facilitate meetings and processes to implement your plan. You can bring together a group of diverse participants, build on shared goals and visions, and work toward strategic outcomes. You are skilled at keeping things moving, while also knowing when it’s necessary to slow down; you know how to delegate effectively.
You know the power of compelling communication and have the skills to craft engaging written content that moves people to action.
Spanish, French, and/or Portuguese language skills are a bonus.
You have 3 -5 years of experience in social justice organizing or other relevant fields.
What you’ll be responsible for in the day-to-day
Play a lead role in water campaign coordination, including leading strategic planning meetings internally and with allies, internal coordination huddles, and coalition calls. Given the international scope of our campaign, you will be working across timezones.
Provide robust administrative and coordination support. This includes a lead role in the campaign budgeting process and cash flow management, coordination with key partners on joint fundraising priorities such as foundation proposals, review of campaign materials, and project management.
Collaborate with team and key allies to develop and implement strategies and tactics to challenge water privatization and advance the human right to water.
Organize closely with our lead partners in Nigeria, local activists on the African continent, and organizers and activists in cities in the U.S. challenging water privatization in their communities, helping ensure access to the logistical, technological, research, and communications support necessary to run successful campaign actions.
Partner with people from public officials to local activists to international allies to monitor, develop, and seize opportunities to stop water privatization and build international visibility and solidarity with water justice struggles around the world.
Represent the organization at ally convenings, in policymaking spaces, and with our members.
Actively participate in organization-wide planning, fundraising, racial equity work, recruitment, and campaign activities.
Salary and benefits :
Salary range: $52,500- $55,100 commensurate with experience.
Our comprehensive benefit package includes: health insurance (with 90% of the premium for all tiers covered by the organization) and dental coverage (with 100% of the individual premium covered by the organization and the option to add dependents at an additional cost); FSA for transit, health care, and dependent care; and 401(k) with employer match.
Generous vacation, sick time, and holiday policies.
Both internal and external training and leadership development opportunities.
Energetic, collaborative, and social campaign environment.
Location:
Remote based on public health recommendations around COVID-19 centering the safety and health of our staff, with the option to eventually transition into our campaign headquarters in downtown Boston, MA. As an organization, we are moving in the direction of enabling our staff to live and work from wherever their personal circumstances take them. Once onboarded, there will be a more formalized process regarding permanent remote work.
We are looking for great candidates from a wide range of backgrounds. If you don’t exactly fit the job description, but you know you have skills and experiences that are transferable to this position, please apply! Tell us about yourself and why you should be our next senior water organizer.
To apply:
Visit www.corporateaccountability.org/employment-opportunities. Attach your résumé to the online application and include a cover letter. Please include where you heard about the position.
Corporate Accountability stops transnational corporations from devastating democracy, perpetuating systemic racism, trampling human rights, and destroying our planet. We are building a world rooted in justice where corporations answer to people, not the other way around -- a world where every person has access to clean water, healthy food, a safe place to live, and the opportunity to reach their full human potential.
Corporate Accountability is an equal opportunity employer and an inclusive organization. Black and Indigenous people and other people of color, women, nonbinary people, LGBTQ+ and disabled folks are strongly encouraged to apply. Join more than 60 smart and driven staff and interns working in this dynamic organization with a powerful network of members and allies around the world.
Jan 28, 2022
Full time
The take-away
Ready to take on some of the most powerful forces in our society? We’re looking for a Senior Water Organizer to join a fierce, smart team challenging global corporations, holding them accountable, and creating a world where all people can thrive.
Why you’ll love coming to work every day
You’ll help change the world by being part of fearless and winning campaigns. You’ll be joining an organization that’s not satisfied with the world as it is—and has a vision for how it should be. When your quest is ending corporate abuse, you can’t be afraid to name names and demand what the world needs. For more than 40 years, we’ve been exposing and challenging the abuses of the likes of Nestlé, Exxon Mobil, Philip Morris International, McDonald’s, and more. We don’t back down, and we run campaigns until we win.
You’ll work with awesome people. Join a team of passionate, kind, determined, optimistic, and solutions-oriented folks. We work hard, celebrate victories large and small, and always have each other’s backs.
You can take on big responsibilities as you go. You’ll thrive here as you develop new skills, tackle new challenges, learn, and grow. We pay lots of attention to building staff leadership, and we provide support and training to help you grow in your role.
You’ll be part of an organization committed to advancing racial equity and transforming systems of oppression. We are deeply committed to prioritizing the leadership of people who bear the brunt of corporate abuse: Black and Indigenous people and other people of color, women, low-income people, people in the Global South, and LGBTQIA+ folks around the world. Our unique culture has been fostered by a long history of women at the helm. We are actively focusing on the leadership of our staff of color, knowing we are stronger when the organization reflects the vision of the world we’re building together.
What you’ll do
Water is life–but there are far too many people across the globe who do not have access to the basic human right of safe water. Transnational water corporations are exploiting and exacerbating this crisis to gain control of and privatize water systems, putting profit over the health and livelihoods of millions in the U.S. and around the world. And water privatizers and entities like the World Bank are targeting the Global South, and Africa in particular, as an expansion region for the water privatization market. That’s why we need to organize to prevent water privatization globally and promote well-funded, democratically-accountable, and equitable public water solutions.
For over a decade, Corporate Accountability has partnered deeply with organizers and activists from around the world to run powerful grassroots campaigns that have successfully stopped water privatization in its tracks. From Lagos, Nigeria to Flint, Michigan and beyond, we work with our partners to expose the abuses of private water corporations and stop them from taking control of public water systems. And our collective victories have sent shockwaves through the industry, compelling strategic shifts and transformative change. You’ll be a part of the team harnessing this momentum to advance water justice around the globe–and stop the private water industry’s schemes.
Our water campaign is built on deep relationship-building, clear collective goals and sharp strategies, and strong systems and coordination. That’s where you come in. You’ll deepen our existing partnerships and build new ones with activists in the U.S. and around the world. You’ll help develop and execute strategy meetings with your team and allies to create the plans we need to win. And you’ll manage the financial and logistical systems that are critical to keep us on track towards our goals and our vision of a world of safe, democratically controlled water systems for all.
Who you are
The rampant abuses of corporations and the outrageous amount of power they have make you mad as hell–and you want to do something about it.
You have a commitment to advancing racial equity and dismantling systems of oppression, and are ready to do this in your day-to-day work. You understand that campaigning for justice must include working to dismantle white supremacy, institutional racism, colonialism, and anti-Blackness.
You are an organizer and campaigner to your core, and you have a deep understanding of power dynamics—including how your own position affects those dynamics. You thrive on building authentic relationships; you know trust is earned and you know how to earn it. You know how grassroots campaigning can impact powerful institutions, how to develop tactics that connect to overall strategies, how to move people to action—all the while paying close and thoughtful attention to complex cultural, political, and interpersonal dynamics.
You're an experienced project manager. You know how to develop systems, tools, and processes to get your team from point A to point B. Your keen eye for detail helps keep things on track -- but when unanticipated challenges arise, you're skilled at navigating changed conditions to move your team toward success.
You know how to craft a strong campaign plan from goals to tactics, and expertly facilitate meetings and processes to implement your plan. You can bring together a group of diverse participants, build on shared goals and visions, and work toward strategic outcomes. You are skilled at keeping things moving, while also knowing when it’s necessary to slow down; you know how to delegate effectively.
You know the power of compelling communication and have the skills to craft engaging written content that moves people to action.
Spanish, French, and/or Portuguese language skills are a bonus.
You have 3 -5 years of experience in social justice organizing or other relevant fields.
What you’ll be responsible for in the day-to-day
Play a lead role in water campaign coordination, including leading strategic planning meetings internally and with allies, internal coordination huddles, and coalition calls. Given the international scope of our campaign, you will be working across timezones.
Provide robust administrative and coordination support. This includes a lead role in the campaign budgeting process and cash flow management, coordination with key partners on joint fundraising priorities such as foundation proposals, review of campaign materials, and project management.
Collaborate with team and key allies to develop and implement strategies and tactics to challenge water privatization and advance the human right to water.
Organize closely with our lead partners in Nigeria, local activists on the African continent, and organizers and activists in cities in the U.S. challenging water privatization in their communities, helping ensure access to the logistical, technological, research, and communications support necessary to run successful campaign actions.
Partner with people from public officials to local activists to international allies to monitor, develop, and seize opportunities to stop water privatization and build international visibility and solidarity with water justice struggles around the world.
Represent the organization at ally convenings, in policymaking spaces, and with our members.
Actively participate in organization-wide planning, fundraising, racial equity work, recruitment, and campaign activities.
Salary and benefits :
Salary range: $52,500- $55,100 commensurate with experience.
Our comprehensive benefit package includes: health insurance (with 90% of the premium for all tiers covered by the organization) and dental coverage (with 100% of the individual premium covered by the organization and the option to add dependents at an additional cost); FSA for transit, health care, and dependent care; and 401(k) with employer match.
Generous vacation, sick time, and holiday policies.
Both internal and external training and leadership development opportunities.
Energetic, collaborative, and social campaign environment.
Location:
Remote based on public health recommendations around COVID-19 centering the safety and health of our staff, with the option to eventually transition into our campaign headquarters in downtown Boston, MA. As an organization, we are moving in the direction of enabling our staff to live and work from wherever their personal circumstances take them. Once onboarded, there will be a more formalized process regarding permanent remote work.
We are looking for great candidates from a wide range of backgrounds. If you don’t exactly fit the job description, but you know you have skills and experiences that are transferable to this position, please apply! Tell us about yourself and why you should be our next senior water organizer.
To apply:
Visit www.corporateaccountability.org/employment-opportunities. Attach your résumé to the online application and include a cover letter. Please include where you heard about the position.
Corporate Accountability stops transnational corporations from devastating democracy, perpetuating systemic racism, trampling human rights, and destroying our planet. We are building a world rooted in justice where corporations answer to people, not the other way around -- a world where every person has access to clean water, healthy food, a safe place to live, and the opportunity to reach their full human potential.
Corporate Accountability is an equal opportunity employer and an inclusive organization. Black and Indigenous people and other people of color, women, nonbinary people, LGBTQ+ and disabled folks are strongly encouraged to apply. Join more than 60 smart and driven staff and interns working in this dynamic organization with a powerful network of members and allies around the world.