PresenceLearning

About PresenceLearning PresenceLearning is the leading provider of online speech and occupational therapy, behavioral and mental health services, and assessments for K-12 districts for children with special needs. Through our nationwide network of clinicians, PL helps school districts to support their onsite special education teams, and to ensure that every student in need receives the therapy and other services that are essential for their success in school. Founded in 2009, we are a growth stage company backed by Bain Capital’s Double Impact Fund, Catalyst Investors, New Markets Venture Fund, and more.  We currently have 150+ employees and 1,500 clinicians working in our network.  We are a national company, headquartered in NYC, with additional offices in SF and SLC, and remote employees working nationwide. Why is this role important? Our QA engineers are responsible for ensuring that the product works well for our users--we think of ourselves as user proxies. Doing QA at PL is more than verifying functional requirements and writing up test results. It involves providing an objective perspective to the work at hand, which means being a member of a collaborative team of developers, product managers, and designers, all of whom are working to make the service PresenceLearning provides a positive experience for everyone.  What will you do at PresenceLearning? Being involved in all stages of the SDLC Reviewing/commenting on product requirements and designs Writing test outlines, plans, and manual test scripts Verifying new product development meets product specifications and usability designs Writing data and test scripts for automated testing Help resolve escalated customer support issues Collaborating with project teams to deliver high quality features What are we looking for?  Degree in Computer Science, Engineering, or equivalent experience 5+ years of experience doing software QA of web-based software systems that include GraphQL and relational database, e.g., MySQL Strong experience with modern browsers and debuggers Preferred experience with manual testing only and limited automation testing Work well autonomously, in cross-functional teams, and in a distributed workforce A startup-person: hands-on, proactive, sees their role as more than just a job As communication is key to conveying your test findings, you must have excellent writing skills in English Having a keen eye for details and patterns, as well as being analytical, creative, and imaginative about how the software should and shouldn't work--finding what shouldn’t be there Strong experience identifying test scenarios and writing manual test scripts Knowledge of WebRTC Experience leading others A track record of accomplishments Experience with WebSockets Experience with enterprise networks and firewalls Knowledge of web application security Some programming experience Position details This role may be based in our NYC headquarters or may be remote from your home office Occasional travel may be required (post-COVID) for offsite meetings

About PresenceLearning PresenceLearning is the leading provider of online speech and occupational therapy, behavioral and mental health services, and assessments for K-12 districts for children with special needs. We are dedicated to ensuring that all students in the preK-12 education system receive the special education related services they need to grow and thrive. We supply exceptional teletherapy tools for providers to serve and support students and schools. Founded in 2009, we are a growth stage company backed by Bain Capital’s Double Impact Fund, Catalyst Investors and New Markets Venture Fund.  We currently have 150+ employees and 1,500 clinicians working in our network.  We are a national company, headquartered in NYC, with the majority of our employees working remotely. Why is this role important? As a School Partnership Associate (SPA), you have the opportunity to impact the lives of children in a positive way. Our mission is to help children unlock their full potential by democratizing access to life-changing care. By opening up dialogue with school administrators, you will be able to discuss their challenges and show how online Special Education services have helped administrators fill gaps in service delivery. What will you do at PresenceLearning? Make outbound calls to District-level administrators and School Superintendents to qualify leads. Qualify inbound leads. Conduct thoughtful research on target accounts in order to turn cold calls into warm calls. Using your creativity and excellent communication skills, initiate quality conversations with target accounts. Schedule qualified business meetings for your field sales representative. Collaborate with your field sales rep to develop a target account plan. Build and nurture relationships with district administrators using thoughtful messaging and resources Make on-site visits to school district offices to initiate conversations with Special Education administrators.  Represent PresenceLearning at Special Education related meetings, conferences, and parent education events. Virtually deliver engaging presentations that allow schools and districts to gain a better understanding of how live, online therapy sessions are conducted. Average travel time is 50% per quarter. What are we looking for? A passion for improving the lives of children and their families. A motivated self-starter who can master the art of managing the activities required to hit personal and company revenue goals. Creative in their approach to build the sales pipeline. An individual with a high-level of organization who follows up and follows through in a timely manner with prospects. Strong communication skills. You must be comfortable engaging in conversations both in person, on the phone and in front of groups. Excellent grammar and writing skills. Teamplayer: It’s critical that you execute a well developed success plan that is constructed and agreed upon by you and your account team. Metrics oriented: You understand what your daily, weekly and monthly activity must be in order for you to achieve personal goals. Objection handling doesn’t scare you. You prepare for and practice objection handling scenarios and use success stories to redirect the conversation.   You will use the sales acceleration tools provided to improve productivity. Positive attitude and solution oriented. BA or MA in education is a plus. Experience with Salesforce/CRM tool and sales enablement tools is a plus. Must have a car as this role requires onsite visits and face to face meetings. Must have appropriate home office space, high-speed internet connection and cell phone reception. You will do well here if: You display enthusiasm in all aspects of the position. You stay up to date with the Special Education space and seek ways to continue building knowledge and expertise. You invest in your skill set and seek opportunities to continue developing professionally You are focused and driven to meet and exceed goals You handle both wins and rejections with grace. You share best practices and challenges with your manager and team. You understand the power of listening and asking the right questions at the appropriate time. You are able to balance being competitive and collaborative  You know how to build trust and customer satisfaction. A previous educator, coach, mentor, administrator who is looking to build a career in sales. Position details This role is a remote opportunity and preferred location is based out of your home office in Portland, OR  Occasional travel may be required (post-COVID) for meetings or conferences 

About PresenceLearning PresenceLearning is the leading provider of online speech and occupational therapy, behavioral and mental health services, and assessments for K-12 districts for children with special needs. Through our nationwide network of clinicians, PL helps school districts to support their onsite special education teams, and to ensure that every student in need receives the therapy and other services that are essential for their success in school. Founded in 2009, we are a growth stage company backed by Bain Capital’s Double Impact Fund, Catalyst Investors, New Markets Venture Fund, and more.  We currently have 150+ employees and 1,500 clinicians working in our network.  We are a national company, headquartered in NYC, with additional offices in SF and SLC, and remote employees working nationwide. Why is this role important? This role will provide you with the opportunity to positively impact the lives of children. PresenceLearning customers are school administrators, but really, students are our customers. Our Customer Success Associates ensure that our schools are treated with care, whether they need assistance adding additional students, need to renew their contract, or need to learn about additional services for their students. Our customers are our most valued asset, and we must ensure they have the best possible experience with PresenceLearning. What will you do at PresenceLearning? Build upon the post-sale client relationship by learning the client’s goals, needs, and initiatives and by providing value in all interactions Serve as the primary point of contact for clients, looping in other teams as needed to provide exceptional service Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature Proactively uncover any opportunities for adding new students and services, and manage those opportunities through all stages of the sales pipeline, including closing deals Serve as the internal point of contact for any issues related to an assigned client Maintain a thorough understanding of, and be prepared to report on, all assigned clients in terms of opportunities, current issues, contract specifics, and likelihood of renewal Develop a solid understanding of the political and market issues that may impact schools and districts within your assigned territory Take ownership of client records in Salesforce, and make sure that key fields and all client interactions are documented and up to date Seek out customers who have had notable success with PresenceLearning, develop their interest in serving as a customer success story, and transition them to the Marketing team What are we looking for? Bachelor's degree from an accredited college or university 1 - 2 years of quota-carrying Customer Success or Account Management experience, ideally in the technology, healthcare, or education space Formal training in a recognized sales methodology Prior experience using Salesforce or another CRM solution Demonstrated success in hitting and exceeding sales targets and goals in a prior role Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings High level of comfort handling client objections and negotiations Good judgement about escalating client issues and involving internal groups to meet client needs Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly Experience with site visits and ability to travel 15% of the year What will help you succeed here? Passion for helping schools and special needs students Strong self-motivation/entrepreneurial mindset, dedicated to growing services and reaching as many clients as possible Flexibility and adaptability - ability to quickly adjust to changing conditions and maintain a high performance standard Great collaborative and independent problem-solving skills Ability to work well with other team members in high pressure situations with grace, calm, and a sense of humor Position Details  PresenceLearning has offices in San Francisco, New York and Salt Lake City.  This role is remote work from home but you must reside in California.

PresenceLearning is the leading provider of live online special education related services to K-12 schools nationwide. We partner with districts of all types and sizes, including public, charter and virtual schools. Our goal is to understand district needs and match the best qualified experts to each student's unique needs.  Why is this role important? Account Executives are responsible for acquiring new clients. PresenceLearning has an unshakable commitment to delighting its clients and improving student outcomes. As such, Account Executives focus on collaborating with special education decision makers to identify program gaps where our telehealth solutions provide the most value. Our Account Executives are known as statewide and regional experts who work in conjunction with schools rather than as pure salespeople. This is an opportunity to hit a hot, fast-growing market with a new disruptive and best-of-breed technology. If you want to experience an explosive growth start-up, and be given the responsibility and challenge of creating a new business, then you belong at PresenceLearning. What will you do at PresenceLearning? Rapidly build territory through thoughtful, consultative sales that position our clients for success Source, develop, and close leads through conferences and marketing generated leads Collaborate with our marketing team to drive lead volume in your territory Collaborate with your School Partnership Associate (SPA) to drive targeted prospects on a weekly basis Conduct virtual meetings through our web-based telehealth platform with special education leaders Collaborate with Clinical Account Managers to design telehealth solutions for qualified prospects Build and execute comprehensive account plans that factor in the importance of all stakeholders, including special education leaders, administrators, parents, teachers, and other on-the-ground school staff Help teammates throughout the PresenceLearning organization in a spirit of true partnership Requirements Minimum 3-5 years of experience in selling to K-12 school districts or other education entities with a proven track record of success Willingness for at least 50% travel time Experience with large, complex deals and pipeline management Special education experience a plus Salesforce experience preferred Bachelor’s degree required What will help you succeed here? Display enthusiasm in all aspects of the position Invest in your skill set and are enthusiastic about keeping up with current trends in the marketplace You are focused and an avid goal setter Handle both wins and rejections with grace You share best practices and challenges with your manager and team Understand the power of listening and asking the right questions at the appropriate time You are competitive by nature and are a collaborative team player You will use the sales acceleration tools provided to improve productivity You know how to build trust and customer satisfaction You are constantly up to date and with the Special Education space and you stay ahead of your game. Where is this position located? PresenceLearning is headquartered in New York City with our clients located throughout the U.S.  This role is remote and based out of your home office in Northern Texas