Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. The Ideal Candidate : The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the a bility to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required , the ideal candidate will preferably have a CompTIA A+ certification. Are you the ideal candidate? If so, apply now! Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
Training & Experience Questions : In addition to submitting the application, you will need to answer the Training & Experience questions at the end of the application as this is your Civil Service Exam .
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing : The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly. INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.
Applicants must possess the following minimum qualifications to continue in the recruitment process: INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Education and Experience: High School Diploma or equivalent and one (1) year of responsible computer and network support experience. Licenses and Certificates: Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license. Must possess within six (6) months of hire, Incident Command System (ICS) 100/200. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Education and Experience:
High School Diploma or equivalent and three (3) years of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Install, configure, and support computer software, hardware, network, and peripheral equipment. Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers. Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls. Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments. Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize, prioritize work schedule and handle multiple priorities under supervision
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Understand, interpret, and effectively explain a variety of hardware and software applications to users.
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives.
Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided.
Execute small projects on own and work with management in planning and executing larger local projects.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Knowledge of operating characteristics of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize and prioritize work schedule and handle multiple priorities, projects and complex tasks independently
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work independently to analyze problems and implement solutions
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Apr 17, 2024
Full time
Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. The Ideal Candidate : The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the a bility to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required , the ideal candidate will preferably have a CompTIA A+ certification. Are you the ideal candidate? If so, apply now! Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
Training & Experience Questions : In addition to submitting the application, you will need to answer the Training & Experience questions at the end of the application as this is your Civil Service Exam .
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing : The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly. INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.
Applicants must possess the following minimum qualifications to continue in the recruitment process: INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Education and Experience: High School Diploma or equivalent and one (1) year of responsible computer and network support experience. Licenses and Certificates: Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license. Must possess within six (6) months of hire, Incident Command System (ICS) 100/200. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Education and Experience:
High School Diploma or equivalent and three (3) years of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Install, configure, and support computer software, hardware, network, and peripheral equipment. Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers. Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls. Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments. Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize, prioritize work schedule and handle multiple priorities under supervision
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Understand, interpret, and effectively explain a variety of hardware and software applications to users.
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives.
Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided.
Execute small projects on own and work with management in planning and executing larger local projects.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Knowledge of operating characteristics of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize and prioritize work schedule and handle multiple priorities, projects and complex tasks independently
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work independently to analyze problems and implement solutions
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Rocky Mountain Immigrant Advocacy Network (RMIAN) provides free immigration legal services and social services to individuals in immigration detention and to children and their families throughout Colorado. RMIAN believes that justice for immigrants means justice for all.
Through the Social Service Project, RMIAN is one of few immigration legal services organizations in the country to offer integrated social service support. Founded and staffed by masters-level social workers, the Social Service Project assists particularly vulnerable detained adult immigrants, including people determined by the immigration court to be mentally incompetent to represent themselves; unaccompanied immigrant youth recently released from the custody of the Office of Refugee and Resettlement; and other youth and families who would benefit from expert guidance in navigating challenging new social structures.
RMIAN’s social workers provide wrap-around support, including help dealing with the stress of detention, healthcare advocacy, support with aspects of legal case preparation, and planning for needed services upon clients’ release from detention. For non-detained youth and their family members, social workers provide therapeutic support, connection to mental health treatment, medical care, public benefits, and other assistance, as well as ongoing support throughout clients’ legal cases.
In addition to direct client services, RMIAN’s social workers collaborate with local and national partners to educate legal and social service providers, and advocate for positive systemic change for immigrant members of our community.
Position Overview
We are seeking the right person to lead the next chapter of the Social Service Project’s vital services during a period of transition , and to manage and support a strong team of three masters-level social workers. The Director of Social Work will direct program strategy; supervise members of the team; oversee day-to-day operations, including grant management, evaluation and reporting; liaise with community partners and funders; carry a very limited caseload; and participate on RMIAN’s Leadership Team to carry out the organization’s mission and strategic priorities.
Ideal Candidate Profile
RMIAN is seeking candidates who possess a majority of the following qualities and experiences:
Interdisciplinary social work experience: To be successful within a primarily legal services setting, the ideal candidate loves working across disciplines, and has direct social work experience with diverse populations, such as people experiencing stress and instability because of housing instability, immigration, mental health and medical needs, and criminal legal and family policing systems. A master’s degree in social work from an accredited program and a Colorado LSW (or commitment to obtain one) are required for this position; a Colorado LCSW and the ability to provide clinical supervision to other social workers are an additional bonus.
A love of managing staff: This person has several years of management experience and truly enjoys helping their team members grow and develop. They have demonstrated skills with self-awareness and personal and professional growth, direct communication and feedback, empathy and active listening, coaching staff to solve problems, and expertise in time and case management. Additionally, this is someone who has knowledge of the specific well-being needs of the social work profession, including addressing vicarious trauma and burnout.
Education and collaboration: This is someone who understands how to educate and train others on the value and process of social work, ideally including previous experience collaborating with attorneys. This person is both flexible and direct, and naturally gains the trust of others. They know how to engage people’s strengths toward a goal and to give clear action steps and coaching so they can collaborate effectively.
Passion for social justice and immigration issues in the U.S.: Ideally, this person possesses some work or lived experience in the immigration space, but at a minimum, has been paying attention to the issues over the last few years, and is fired up to create change that is responsive to the needs of our clients, and is eager to learn about the legal processes and structures that impact individual case outcomes.
Strategic thinking and thought leadership: The ideal candidate has some experience zooming out from day-to-day case management to see patterns and systems issues, and is creative in imagining ways to address structural problems, especially in collaboration with partners. This is someone who knows how to foster relationships with allies across the region to accomplish more together.
Systems-thinker about client case management: Through their previous social work experience, this person has demonstrated a hunger to be organized, efficient, and effective in juggling multiple clients’ cases and demands, and has developed or strengthened systems that balance details and the big picture. This person can handle multiple tasks running in parallel and can triage to help the team meet time-sensitive deadlines while working toward larger goals.
Demonstrated commitment to antiracism, and a track record of promoting equity, justice, and inclusion in previous organizations, both internally and externally. This person has shown cultural humility working with people with diverse identities and experiences, including experiences with legal and other systems of oppression.
English and Spanish fluency are required , both oral and written.
Position Responsibilities
The Director of Social Work is responsible for the day-to-day operations of the Social Service Project, providing leadership and strategic guidance. To stay connected to the work, they maintain a very limited caseload of clients.
Program Leadership —Serve as a leader to the team, including facilitating team meetings, nurturing a culture of inclusivity and support, and identifying opportunities for professional development. Manage program contracts in collaboration with other organizational leaders. Oversee reporting requirements. Serve as a communicator and bridge between the program and the larger organization (particularly the Detention Program and Children’s Program). Identify and support related funding efforts. Guide and strengthen systems-building. Ensure compliance with all relevant policies and procedures. Guide social work-legal staff relationships alongside legal program directors.
Supervision of Staff —directly supervise three social workers (identifying support needs, training, reviewing work product, providing guidance on case management, and conducting annual reviews), and provide mentorship and case and clinical supervision. Provide effective oversight of social work practice and program obligations.
Partnerships and External Relations —serve as a public-facing representative on behalf of RMIAN’s Social Service Project, building and nurturing relationships with community partners, funders, and community collaborators. Support advocacy efforts as needed.
Client Case Management and Oversight —carry a very limited caseload, with a primary focus on being available to provide support to social workers and collaborating with attorneys. In collaboration with other members of the Social Services Project, gather, synthesize, and report program data in compliance with rigorous grant evaluation requirements. As needed, support clients’ legal cases by drafting personal declarations, writing post-release behavioral health plans, arranging forensic health evaluations, communicating with family and other support networks, and attending court hearings.
Organizational Contributions —Participate in RMIAN’s leadership team and other committees, as needed. Work within RMIAN’s mission, values and organizational commitment to justice, equity, diversity and inclusion. Serve as a liaison between Social Service Project team members and leadership team.
Additional Requirements
Master’s degree in Social Work from an accredited program
Colorado Licensed Social Worker (LSW) or commitment to apply for the Colorado LSW within the first year of employment at RMIAN.
Ability to pass required background checks
Access to reliable personal transportation
Proof of vaccination against COVID-19, or proof of eligibility for exception
Location
This position is based out of RMIAN’s office located in Westminster, Colorado. RMIAN’s operations are currently operating on a hybrid remote/in-person model requiring at least two days a week of work in RMIAN’s office or other work-related locations.
Compensation & Benefits
This is a full-time, salaried, exempt position. Salary is commensurate with experience; the range is between $80,000 and $95,000. RMIAN offers a phenomenal benefits package, which includes:
Generous paid time off with 15 days of vacation in the first year of employment and an additional 2 days for each additional year of employment, 10 sick days, 11 Federal holidays, plus, an annual week-long end of year office closure;
Excellent health insurance (100% covered by RMIAN);
Dental and vision insurance (90% covered by RMIAN);
Life insurance, professional liability insurance, and short-term disability insurance (100% covered by RMIAN);
Eligibility to participate in RMIAN’s Simple IRA retirement plan (RMIAN matches 4%);
Eligibility to participate in RMIAN’s flexible spending plan; and
Eight-week sabbatical after five years of employment.
If this position calls to you, please submit your resume and a brief note about what interests you in the position to hr@rmian.org .
Applications will be accepted on a rolling basis until the position is filled; applicants are encouraged to apply as soon as possible.
RMIAN is an equal opportunity employer and recognizes the importance of diversity in the workplace. We encourage applications from people of color, immigrants, women, members of the LGBTQ community, and other underrepresented and marginalized groups. RMIAN does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, marital status or veteran status. We are committed to providing an inclusive and welcoming environment free from discrimination.
Feb 20, 2024
Full time
Rocky Mountain Immigrant Advocacy Network (RMIAN) provides free immigration legal services and social services to individuals in immigration detention and to children and their families throughout Colorado. RMIAN believes that justice for immigrants means justice for all.
Through the Social Service Project, RMIAN is one of few immigration legal services organizations in the country to offer integrated social service support. Founded and staffed by masters-level social workers, the Social Service Project assists particularly vulnerable detained adult immigrants, including people determined by the immigration court to be mentally incompetent to represent themselves; unaccompanied immigrant youth recently released from the custody of the Office of Refugee and Resettlement; and other youth and families who would benefit from expert guidance in navigating challenging new social structures.
RMIAN’s social workers provide wrap-around support, including help dealing with the stress of detention, healthcare advocacy, support with aspects of legal case preparation, and planning for needed services upon clients’ release from detention. For non-detained youth and their family members, social workers provide therapeutic support, connection to mental health treatment, medical care, public benefits, and other assistance, as well as ongoing support throughout clients’ legal cases.
In addition to direct client services, RMIAN’s social workers collaborate with local and national partners to educate legal and social service providers, and advocate for positive systemic change for immigrant members of our community.
Position Overview
We are seeking the right person to lead the next chapter of the Social Service Project’s vital services during a period of transition , and to manage and support a strong team of three masters-level social workers. The Director of Social Work will direct program strategy; supervise members of the team; oversee day-to-day operations, including grant management, evaluation and reporting; liaise with community partners and funders; carry a very limited caseload; and participate on RMIAN’s Leadership Team to carry out the organization’s mission and strategic priorities.
Ideal Candidate Profile
RMIAN is seeking candidates who possess a majority of the following qualities and experiences:
Interdisciplinary social work experience: To be successful within a primarily legal services setting, the ideal candidate loves working across disciplines, and has direct social work experience with diverse populations, such as people experiencing stress and instability because of housing instability, immigration, mental health and medical needs, and criminal legal and family policing systems. A master’s degree in social work from an accredited program and a Colorado LSW (or commitment to obtain one) are required for this position; a Colorado LCSW and the ability to provide clinical supervision to other social workers are an additional bonus.
A love of managing staff: This person has several years of management experience and truly enjoys helping their team members grow and develop. They have demonstrated skills with self-awareness and personal and professional growth, direct communication and feedback, empathy and active listening, coaching staff to solve problems, and expertise in time and case management. Additionally, this is someone who has knowledge of the specific well-being needs of the social work profession, including addressing vicarious trauma and burnout.
Education and collaboration: This is someone who understands how to educate and train others on the value and process of social work, ideally including previous experience collaborating with attorneys. This person is both flexible and direct, and naturally gains the trust of others. They know how to engage people’s strengths toward a goal and to give clear action steps and coaching so they can collaborate effectively.
Passion for social justice and immigration issues in the U.S.: Ideally, this person possesses some work or lived experience in the immigration space, but at a minimum, has been paying attention to the issues over the last few years, and is fired up to create change that is responsive to the needs of our clients, and is eager to learn about the legal processes and structures that impact individual case outcomes.
Strategic thinking and thought leadership: The ideal candidate has some experience zooming out from day-to-day case management to see patterns and systems issues, and is creative in imagining ways to address structural problems, especially in collaboration with partners. This is someone who knows how to foster relationships with allies across the region to accomplish more together.
Systems-thinker about client case management: Through their previous social work experience, this person has demonstrated a hunger to be organized, efficient, and effective in juggling multiple clients’ cases and demands, and has developed or strengthened systems that balance details and the big picture. This person can handle multiple tasks running in parallel and can triage to help the team meet time-sensitive deadlines while working toward larger goals.
Demonstrated commitment to antiracism, and a track record of promoting equity, justice, and inclusion in previous organizations, both internally and externally. This person has shown cultural humility working with people with diverse identities and experiences, including experiences with legal and other systems of oppression.
English and Spanish fluency are required , both oral and written.
Position Responsibilities
The Director of Social Work is responsible for the day-to-day operations of the Social Service Project, providing leadership and strategic guidance. To stay connected to the work, they maintain a very limited caseload of clients.
Program Leadership —Serve as a leader to the team, including facilitating team meetings, nurturing a culture of inclusivity and support, and identifying opportunities for professional development. Manage program contracts in collaboration with other organizational leaders. Oversee reporting requirements. Serve as a communicator and bridge between the program and the larger organization (particularly the Detention Program and Children’s Program). Identify and support related funding efforts. Guide and strengthen systems-building. Ensure compliance with all relevant policies and procedures. Guide social work-legal staff relationships alongside legal program directors.
Supervision of Staff —directly supervise three social workers (identifying support needs, training, reviewing work product, providing guidance on case management, and conducting annual reviews), and provide mentorship and case and clinical supervision. Provide effective oversight of social work practice and program obligations.
Partnerships and External Relations —serve as a public-facing representative on behalf of RMIAN’s Social Service Project, building and nurturing relationships with community partners, funders, and community collaborators. Support advocacy efforts as needed.
Client Case Management and Oversight —carry a very limited caseload, with a primary focus on being available to provide support to social workers and collaborating with attorneys. In collaboration with other members of the Social Services Project, gather, synthesize, and report program data in compliance with rigorous grant evaluation requirements. As needed, support clients’ legal cases by drafting personal declarations, writing post-release behavioral health plans, arranging forensic health evaluations, communicating with family and other support networks, and attending court hearings.
Organizational Contributions —Participate in RMIAN’s leadership team and other committees, as needed. Work within RMIAN’s mission, values and organizational commitment to justice, equity, diversity and inclusion. Serve as a liaison between Social Service Project team members and leadership team.
Additional Requirements
Master’s degree in Social Work from an accredited program
Colorado Licensed Social Worker (LSW) or commitment to apply for the Colorado LSW within the first year of employment at RMIAN.
Ability to pass required background checks
Access to reliable personal transportation
Proof of vaccination against COVID-19, or proof of eligibility for exception
Location
This position is based out of RMIAN’s office located in Westminster, Colorado. RMIAN’s operations are currently operating on a hybrid remote/in-person model requiring at least two days a week of work in RMIAN’s office or other work-related locations.
Compensation & Benefits
This is a full-time, salaried, exempt position. Salary is commensurate with experience; the range is between $80,000 and $95,000. RMIAN offers a phenomenal benefits package, which includes:
Generous paid time off with 15 days of vacation in the first year of employment and an additional 2 days for each additional year of employment, 10 sick days, 11 Federal holidays, plus, an annual week-long end of year office closure;
Excellent health insurance (100% covered by RMIAN);
Dental and vision insurance (90% covered by RMIAN);
Life insurance, professional liability insurance, and short-term disability insurance (100% covered by RMIAN);
Eligibility to participate in RMIAN’s Simple IRA retirement plan (RMIAN matches 4%);
Eligibility to participate in RMIAN’s flexible spending plan; and
Eight-week sabbatical after five years of employment.
If this position calls to you, please submit your resume and a brief note about what interests you in the position to hr@rmian.org .
Applications will be accepted on a rolling basis until the position is filled; applicants are encouraged to apply as soon as possible.
RMIAN is an equal opportunity employer and recognizes the importance of diversity in the workplace. We encourage applications from people of color, immigrants, women, members of the LGBTQ community, and other underrepresented and marginalized groups. RMIAN does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, marital status or veteran status. We are committed to providing an inclusive and welcoming environment free from discrimination.
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Provide functional expertise to Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Through a trained and engaged volunteer workforce, support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, lead, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Act as a program or service subject matter expert (SME) to staff, management, volunteers and external partners. Specific duties to be assigned at the discretion of the region based on municipalities within coverage area, amount and complexity of program activity, presence of significant grant funding, geography, risk, population, frequency of events, and regional structure. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. The salary range for this position is (CO): $58,000.00‐$ 60,560.00 Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. There will be approximately 25% travel. You must be willing to be on call 24/7 unless on PTO. The candidate must reside within 1 hour from the chapter. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Through a team of volunteers, implement the Disaster Cycle Services program in assigned territory in alignment with established metrics. Partner with leadership and employees across the Red Cross to ensure the most collaborative, impactful, and effective delivery of services. Identify and develop volunteer leaders who can act in facilitative leader roles across the disaster cycle, coordinate internally and partner to align with government, and work to enable the entire community to participate in all phases of the disaster cycle by providing direct services and being a facilitative leader. Support and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the program support functional areas of the disaster cycle to meet the needs of the territory, region, state and division. May hire, train, coach, counsel, and evaluate performance of volunteer leaders and volunteers. Manage volunteer recruitment and leadership identification. Lead and support ongoing volunteer recognition and engagement opportunities. Serve in planning capacity in anticipation of larger response and recovery scenarios to include divisional coordination, multi-agency planning, and participation in local/regional/national deployment opportunities. Lead and/or assist with the implementation of training efforts, community preparedness opportunities, and the support to other American Red Cross stakeholders. Represent Disaster Cycle Services team and be prepared to mobilize a volunteer workforce in support of disaster events across the country. Assist in the mobilization and support of local resources (volunteers, equipment, and supplies), as well as potential deployment themselves to serve in a leadership capacity on a relief operation outside of their area of responsibility. Ensure American Red Cross services are available to diverse communities. Recruit and engage diverse workforce that represents the communities we are serving. Implement the Disaster Cycle Services structure and develop the team that mobilizes the local community to prepare for, respond to and recover from emergencies, meeting the needs and expectations of clients and stakeholders. Develop human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc.) to ensure the full cycle of disaster services is delivered. Provide oversight and support to local responses through the deployment of volunteer leaders and volunteers on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may serve during times of disaster as the operational leadership. Collaborate in local planning, exercises and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). Manage relationships with fire department leadership on home fires as a responsive deliverable. Scope: Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals. WHAT YOU NEED TO SUCCEED (Minimum Qualifications ): Bachelor's degree required. Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service, or equivalent combination of education and related experience required. Management Experience: n/a Excellent interpersonal, verbal and written communication skills. Demonstrated ability to coach/mentor to accomplish work through team leaders. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. Ability to work in a matrixed environment and on a team. Travel is required. A current, valid driver's license with good driving record is required * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Bilingual English/Spanish Public Speaking Working with and leading volunteer Recruiting and retention of volunteers Emergency Management experience Experience as a 1st responder BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Provide functional expertise to Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Through a trained and engaged volunteer workforce, support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, lead, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Act as a program or service subject matter expert (SME) to staff, management, volunteers and external partners. Specific duties to be assigned at the discretion of the region based on municipalities within coverage area, amount and complexity of program activity, presence of significant grant funding, geography, risk, population, frequency of events, and regional structure. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. The salary range for this position is (CO): $58,000.00‐$ 60,560.00 Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. There will be approximately 25% travel. You must be willing to be on call 24/7 unless on PTO. The candidate must reside within 1 hour from the chapter. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Through a team of volunteers, implement the Disaster Cycle Services program in assigned territory in alignment with established metrics. Partner with leadership and employees across the Red Cross to ensure the most collaborative, impactful, and effective delivery of services. Identify and develop volunteer leaders who can act in facilitative leader roles across the disaster cycle, coordinate internally and partner to align with government, and work to enable the entire community to participate in all phases of the disaster cycle by providing direct services and being a facilitative leader. Support and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the program support functional areas of the disaster cycle to meet the needs of the territory, region, state and division. May hire, train, coach, counsel, and evaluate performance of volunteer leaders and volunteers. Manage volunteer recruitment and leadership identification. Lead and support ongoing volunteer recognition and engagement opportunities. Serve in planning capacity in anticipation of larger response and recovery scenarios to include divisional coordination, multi-agency planning, and participation in local/regional/national deployment opportunities. Lead and/or assist with the implementation of training efforts, community preparedness opportunities, and the support to other American Red Cross stakeholders. Represent Disaster Cycle Services team and be prepared to mobilize a volunteer workforce in support of disaster events across the country. Assist in the mobilization and support of local resources (volunteers, equipment, and supplies), as well as potential deployment themselves to serve in a leadership capacity on a relief operation outside of their area of responsibility. Ensure American Red Cross services are available to diverse communities. Recruit and engage diverse workforce that represents the communities we are serving. Implement the Disaster Cycle Services structure and develop the team that mobilizes the local community to prepare for, respond to and recover from emergencies, meeting the needs and expectations of clients and stakeholders. Develop human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc.) to ensure the full cycle of disaster services is delivered. Provide oversight and support to local responses through the deployment of volunteer leaders and volunteers on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may serve during times of disaster as the operational leadership. Collaborate in local planning, exercises and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). Manage relationships with fire department leadership on home fires as a responsive deliverable. Scope: Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals. WHAT YOU NEED TO SUCCEED (Minimum Qualifications ): Bachelor's degree required. Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service, or equivalent combination of education and related experience required. Management Experience: n/a Excellent interpersonal, verbal and written communication skills. Demonstrated ability to coach/mentor to accomplish work through team leaders. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. Ability to work in a matrixed environment and on a team. Travel is required. A current, valid driver's license with good driving record is required * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Bilingual English/Spanish Public Speaking Working with and leading volunteer Recruiting and retention of volunteers Emergency Management experience Experience as a 1st responder BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! We are seeking a Disaster Program Specialist to support our Providence R.I. Chapter & Region. Candidates are required to live anywhere in Rhode Island. Candidate must be willing to be on call 24/7 unless on PTO. WHAT YOU NEED TO KNOW Provide functional support to Disaster Program Manager and Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Support the Disaster Program Manager and volunteer workforce to support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. Functional areas may include: Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign. Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals. Support local preparation, response and recovery activities as well as maintain government partnerships with assigned territory. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside immediate region. This may include physical deployment to impacted communities. Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the assigned program support functional areas of the disaster cycle in order to meet the needs of the assigned geography. Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). May evaluate and report effectiveness of program or service. Prepare recommendations for continuous improvement. Serve as the Red Cross thought leader as needed with local level with government and other agencies and organizations involved in disaster. Key representative of Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensure activities are in compliance with regional and national procedures and policies. Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. DEPLOYMENT AT LEAST 1X A YEAR IS ASKED OF YOU. WHAT YOU NEED TO SUCCEED Bachelor’s degree required. We will consider a candidate with an Associates degree as well as someone with a HS diploma and good work / life experience. Experience: Minimum 3 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required. Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Management Experience: n/a Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate to Advanced level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. Ability to work in a matrixed environment and on a team. Travel is required and so is a valid drivers' license and a clean MVR. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. . The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE Volunteer management & engagement. Sales and recruiting experience. Manage teams. Bilingual English/Spanish. Being proactive. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! We are seeking a Disaster Program Specialist to support our Providence R.I. Chapter & Region. Candidates are required to live anywhere in Rhode Island. Candidate must be willing to be on call 24/7 unless on PTO. WHAT YOU NEED TO KNOW Provide functional support to Disaster Program Manager and Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Support the Disaster Program Manager and volunteer workforce to support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. Functional areas may include: Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign. Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals. Support local preparation, response and recovery activities as well as maintain government partnerships with assigned territory. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside immediate region. This may include physical deployment to impacted communities. Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the assigned program support functional areas of the disaster cycle in order to meet the needs of the assigned geography. Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). May evaluate and report effectiveness of program or service. Prepare recommendations for continuous improvement. Serve as the Red Cross thought leader as needed with local level with government and other agencies and organizations involved in disaster. Key representative of Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensure activities are in compliance with regional and national procedures and policies. Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. DEPLOYMENT AT LEAST 1X A YEAR IS ASKED OF YOU. WHAT YOU NEED TO SUCCEED Bachelor’s degree required. We will consider a candidate with an Associates degree as well as someone with a HS diploma and good work / life experience. Experience: Minimum 3 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required. Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Management Experience: n/a Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate to Advanced level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. Ability to work in a matrixed environment and on a team. Travel is required and so is a valid drivers' license and a clean MVR. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. . The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE Volunteer management & engagement. Sales and recruiting experience. Manage teams. Bilingual English/Spanish. Being proactive. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Provide functional support to Disaster Program Manager and Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Support the Disaster Program Manager and volunteer workforce to support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. Functional areas may include: Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign. Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals. Support local preparation, response and recovery activities as well as maintain government partnerships with assigned territory. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside immediate region. This may include physical deployment to impacted communities. Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the assigned program support functional areas of the disaster cycle in order to meet the needs of the assigned geography. Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). May evaluate and report effectiveness of program or service. Prepare recommendations for continuous improvement. Serve as the Red Cross thought leader as needed with local level with government and other agencies and organizations involved in disaster. Key representative of Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensure activities are in compliance with regional and national procedures and policies. Scope: Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor's degree required. Experience: Minimum 3 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required. The ideal candidate will bilingual, Spanish preferred Management Experience: n/a Skills & Abilities: Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. Ability to work in a matrixed environment and on a team. Travel: Travel will be required. A valid driver’s license is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time . BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Provide functional support to Disaster Program Manager and Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Support the Disaster Program Manager and volunteer workforce to support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. Functional areas may include: Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign. Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals. Support local preparation, response and recovery activities as well as maintain government partnerships with assigned territory. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside immediate region. This may include physical deployment to impacted communities. Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the assigned program support functional areas of the disaster cycle in order to meet the needs of the assigned geography. Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). May evaluate and report effectiveness of program or service. Prepare recommendations for continuous improvement. Serve as the Red Cross thought leader as needed with local level with government and other agencies and organizations involved in disaster. Key representative of Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensure activities are in compliance with regional and national procedures and policies. Scope: Individual contributor that works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor's degree required. Experience: Minimum 3 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required. The ideal candidate will bilingual, Spanish preferred Management Experience: n/a Skills & Abilities: Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under “grey sky” requirements. Ability to work in a matrixed environment and on a team. Travel: Travel will be required. A valid driver’s license is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time . BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Advia Credit Union
650 Northwest Hwy, Cary, IL 60013
Employment Type: Part-Time, On-site #LI-ONSITE
This Member Service Representative position starts at $18.16 per hour with an incentive opportunity based off individual performance. We also offer the following benefits for all employees: 401k, Paid Holidays, Paid Time Off, Paid Volunteer Hours, and an Advia Sponsored Wellness Program.
What you'll do: You will get to provide outstanding service and build impactful and lasting relationships with our members and your fellow Advians. You get the opportunity to change lives by proactively helping members achieve their financial goals. You will answer member's questions, service their accounts, and utilize your natural curiosity to actively listen and uncover needs, allowing you to recommend products and services that will best benefit their individual financial needs.
What to know about Advia: Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve over 198,000 members and with assets near $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as "work hard, play hard."
Why you should work for us: There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come live the Advia life!
Excited to hear more...here are the deets of the position: We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! We maintain the highest level of service to our members with accuracy/confidentiality/efficiency, matching Advia products and services as solutions to best fit their individual needs. We look to find a way to say yes to our members and proactively seek solutions. Advia Member Service Representatives don't just wait for members to come in, they assist in outbound calls to engage the members that they don't physically see in the branches every day to make sure they are aware of the many advantages Advia can offer.
What you'll need
To genuinely care about people creating you to Act with Integrity and Keep People at the Core.
A willingness to learn and appreciation of coaching to foster professional growth.
A want to provide solutions to leave the member better than you found them.
Strong critical-thinking skills
Strong communication skills.
Cash handling and customer service experience is strongly preferred, but we can teach this too!
A team centered mentality.
Bilingual proficiency in Spanish is preferred, although not required.
Want to see more? Check us out on Instagram for an inside look at what the #advialife is all about. IG: advia_careers
Feb 02, 2024
Part time
Employment Type: Part-Time, On-site #LI-ONSITE
This Member Service Representative position starts at $18.16 per hour with an incentive opportunity based off individual performance. We also offer the following benefits for all employees: 401k, Paid Holidays, Paid Time Off, Paid Volunteer Hours, and an Advia Sponsored Wellness Program.
What you'll do: You will get to provide outstanding service and build impactful and lasting relationships with our members and your fellow Advians. You get the opportunity to change lives by proactively helping members achieve their financial goals. You will answer member's questions, service their accounts, and utilize your natural curiosity to actively listen and uncover needs, allowing you to recommend products and services that will best benefit their individual financial needs.
What to know about Advia: Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve over 198,000 members and with assets near $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as "work hard, play hard."
Why you should work for us: There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come live the Advia life!
Excited to hear more...here are the deets of the position: We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! We maintain the highest level of service to our members with accuracy/confidentiality/efficiency, matching Advia products and services as solutions to best fit their individual needs. We look to find a way to say yes to our members and proactively seek solutions. Advia Member Service Representatives don't just wait for members to come in, they assist in outbound calls to engage the members that they don't physically see in the branches every day to make sure they are aware of the many advantages Advia can offer.
What you'll need
To genuinely care about people creating you to Act with Integrity and Keep People at the Core.
A willingness to learn and appreciation of coaching to foster professional growth.
A want to provide solutions to leave the member better than you found them.
Strong critical-thinking skills
Strong communication skills.
Cash handling and customer service experience is strongly preferred, but we can teach this too!
A team centered mentality.
Bilingual proficiency in Spanish is preferred, although not required.
Want to see more? Check us out on Instagram for an inside look at what the #advialife is all about. IG: advia_careers
Job Summary
Clark County Public Works Office of the County Engineer is seeking an Office Assistant III (Customer Service Representative) to support the office’s customer service program. Public Works is responsible for building and maintaining infrastructure that our community uses every day to include county roads and parks. This position provides complex customer service to internal and external customers, performing a variety of administrative support activities which contribute to efficient operations and require a thorough understanding of department and county programs and procedures. Public Works staff can be proud of the difference they make each day in the lives of our community. Not only is there the day-to-day work of building and maintaining roads and parks, but there’s also inclement weather events where the staff come together as a team to keep the roads open for the traveling public. During inclement weather, this position is required to work in the office even though other county offices may be closed. Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. This position works in the office 100% of the time. There is not an option for remote or hybrid work. This position works a 9/80 schedule. This schedule consists of working nine hours a day Monday through Thursday and eight hours every other Friday with every other Friday off. This is a represented position within Local 307.
Qualifications
Education and Experience:
Three to five years of responsible and advanced administrative support experience including the full range of office and support functions; telephone and reception, word processing, spreadsheet and other personal computer applications, filing systems, mail, supplies, budgeting, accounting and others. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. May be required to possess or obtain a valid motor vehicle operator’s license.
Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
Specialized experience in the area of assignment is highly desirable. However, this expertise is not required at entry into the classification.
In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.
Some positions require or prefer certain bilingual skills.
Knowledge of: General office procedures and practices and of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
Ability to: Establish and maintain cooperative and effective working relationships; master the more complex department processes, services and functions; operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; effectively guide and assist other employees; evaluate and improve department service delivery through enhancement of procedures, systems, organizational approaches and record keeping; develop and demonstrate effective customer service techniques; communicate effectively both orally and in written form.
SELECTION PROCESS
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application .
Application Review (Pass/Fail) – An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
Examples of Duties
Duties may include but are not limited to the following: This position is a direct link between the public and Public Works and is vital to the emergency response of the department providing customer service to internal and external customers. Duties may include:
Responding to requests and inquiries, providing information, listening to questions, and explaining procedures according to department guidelines from the public, internal staff, other agencies, and emergency services personnel such as 911 operators and law enforcement or refer to the appropriate source when needed
Responding to email requests and inquiries
Monitor the road maintenance radio
Dispatch road and park maintenance crews, as needed
Creates and assigns work requests for maintenance staff using a maintenance management system
Orders, maintains, and distributes supplies. Conducts related price surveys when required.
Conference room scheduling
Opening and distributing incoming mail
Coordinates and organizes meetings, activities, and functions; schedule rooms, assures notification of participants, arranges for necessary equipment and supplies.
Coordinates and completes a set of complex processes to support the work of internal customers; develops or recommends new processes, systems and work procedures.
Enters requisitions for purchase orders into Workday
Processes purchase card transactions and pays invoices with a purchase card
Process invoices for suppliers
Other duties as assigned
Provides advanced administrative support
Develops and maintains databases for tracking departmental/program information; creates and produces reports from databases as required and necessary.
Organizes and maintains maintenance management records, retrieves information and records as needed.
Researches, interprets, prepares, and maintains a variety of information and documents requiring knowledge of specific program requirements and terminology; creates written correspondence to customers regarding findings.
Works with other departments, agencies or external contacts to research or coordinate work assignments.
Uses spreadsheets to track, analyze and report quantitative information.
Assists in specially assigned or periodic data searches to develop or recover information from standard or non-standard sources.
May work with the public, clients, other departmental personnel, or staff of other agencies to interpret program procedures and guidelines, facilitate operations, or to assist in the training of staff.
Performs related duties as required.
Salary Grade
Local 307.6
Salary Range
$23.20 - $30.16- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Dec 29, 2023
Full time
Job Summary
Clark County Public Works Office of the County Engineer is seeking an Office Assistant III (Customer Service Representative) to support the office’s customer service program. Public Works is responsible for building and maintaining infrastructure that our community uses every day to include county roads and parks. This position provides complex customer service to internal and external customers, performing a variety of administrative support activities which contribute to efficient operations and require a thorough understanding of department and county programs and procedures. Public Works staff can be proud of the difference they make each day in the lives of our community. Not only is there the day-to-day work of building and maintaining roads and parks, but there’s also inclement weather events where the staff come together as a team to keep the roads open for the traveling public. During inclement weather, this position is required to work in the office even though other county offices may be closed. Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. This position works in the office 100% of the time. There is not an option for remote or hybrid work. This position works a 9/80 schedule. This schedule consists of working nine hours a day Monday through Thursday and eight hours every other Friday with every other Friday off. This is a represented position within Local 307.
Qualifications
Education and Experience:
Three to five years of responsible and advanced administrative support experience including the full range of office and support functions; telephone and reception, word processing, spreadsheet and other personal computer applications, filing systems, mail, supplies, budgeting, accounting and others. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. May be required to possess or obtain a valid motor vehicle operator’s license.
Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.
Specialized experience in the area of assignment is highly desirable. However, this expertise is not required at entry into the classification.
In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.
Some positions require or prefer certain bilingual skills.
Knowledge of: General office procedures and practices and of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.
Ability to: Establish and maintain cooperative and effective working relationships; master the more complex department processes, services and functions; operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; effectively guide and assist other employees; evaluate and improve department service delivery through enhancement of procedures, systems, organizational approaches and record keeping; develop and demonstrate effective customer service techniques; communicate effectively both orally and in written form.
SELECTION PROCESS
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application .
Application Review (Pass/Fail) – An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
Examples of Duties
Duties may include but are not limited to the following: This position is a direct link between the public and Public Works and is vital to the emergency response of the department providing customer service to internal and external customers. Duties may include:
Responding to requests and inquiries, providing information, listening to questions, and explaining procedures according to department guidelines from the public, internal staff, other agencies, and emergency services personnel such as 911 operators and law enforcement or refer to the appropriate source when needed
Responding to email requests and inquiries
Monitor the road maintenance radio
Dispatch road and park maintenance crews, as needed
Creates and assigns work requests for maintenance staff using a maintenance management system
Orders, maintains, and distributes supplies. Conducts related price surveys when required.
Conference room scheduling
Opening and distributing incoming mail
Coordinates and organizes meetings, activities, and functions; schedule rooms, assures notification of participants, arranges for necessary equipment and supplies.
Coordinates and completes a set of complex processes to support the work of internal customers; develops or recommends new processes, systems and work procedures.
Enters requisitions for purchase orders into Workday
Processes purchase card transactions and pays invoices with a purchase card
Process invoices for suppliers
Other duties as assigned
Provides advanced administrative support
Develops and maintains databases for tracking departmental/program information; creates and produces reports from databases as required and necessary.
Organizes and maintains maintenance management records, retrieves information and records as needed.
Researches, interprets, prepares, and maintains a variety of information and documents requiring knowledge of specific program requirements and terminology; creates written correspondence to customers regarding findings.
Works with other departments, agencies or external contacts to research or coordinate work assignments.
Uses spreadsheets to track, analyze and report quantitative information.
Assists in specially assigned or periodic data searches to develop or recover information from standard or non-standard sources.
May work with the public, clients, other departmental personnel, or staff of other agencies to interpret program procedures and guidelines, facilitate operations, or to assist in the training of staff.
Performs related duties as required.
Salary Grade
Local 307.6
Salary Range
$23.20 - $30.16- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
This position includes a signing bonus of $2,500 (full-time) for new county hires. Are you a champion for kinship placements? Have you been told you have excellent engagement and assessment skills? Do you enjoy a bit of detective work? The Division of Children, Youth and Families (CYF) of the Department of Family Services (DFS) is seeking a Kinship Navigator (Social Services Specialist III) to connect and work directly with kinship caregivers of children at risk of separation or who have already entered the child welfare system. Learn more about the culture of DFS, meet our director and some of our employees, watch videos about our programs, and check out the great health benefits offered by Fairfax County. Grow your career with Fairfax County! With more than 16,000 employees, Fairfax County is a diverse workforce offering employees stimulating and challenging opportunities across a broad scope of career opportunities. As a Fairfax County employee, you impact the well-being of our community every day. This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video and visit the One Fairfax webpage here . The Department of Family Services (DFS) is committed to strengthening the well-being of its diverse community by protecting and improving the lives of all children, adults, and families through assistance, partnership, advocacy, outreach, and quality services. To learn more about DFS and its Mission, Vision, and Values, please click here . The Kinship Navigator is a member of the Permanency Unit under the Foster Care and Adoption (FC&A) Resource and Support Program. Under general supervision of the Social Services Supervisor, performs tasks independently to protect children and build family resilience as articulated by local, state, and federal policies and laws. Working hour is Monday thru Friday from 8:00 a.m. to 4:30 p.m., however, evening, overnight, weekend, and holiday hours will be required. Duties and responsibilities include the following:
Connects with Spanish speaking potential kinship caregivers by phone or in person early in the family finding process
Engages with kinship caregivers identified through Family Finding to explore placement options
Provides information to kinship caregivers considering becoming certified as resource parents
Supports the kinship caregivers with the emergency foster home approval process to include completion of the mutual family assessment
Visits kinship caregivers in their homes
Uses automated technology in multiple systems to maintain client data, case records, and correspondence
Assesses and evaluates the potential kinship caregivers and provides information and resources
Collaborates with social services specialists within the Division of CYF to provide services to kinship caregivers and their families
Participates in kinship practice improvement teams within CYF and within the community
Provides support and resources to Fairfax County residents through responding to calls on the Kinship Resource Line
Works collaboratively with CYF Quality Assurance staff to evaluate kinship services and promote positive outcomes for kinship families
Provides supervisory support to staff during the absence of the unit supervisor
Perform other duties as assigned to ensure child safety and improve outcomes in families and improve outcomes in families
Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Contributes to the development of protocols, policies, procedures, grants and contracts for a social services program, department, and other entities; Assists the supervisor in planning and carrying out training for new staff, providing guidance to staff. May directly supervise staff, and covers for the supervisor in their absence; Serves as a policy expert in an area of social work specialization; Conducts comprehensive clinical assessments and prepares and implements service plans; Works with clients to develop a plan of service to meet social, health, emotional and economic needs. With the client, formulates objectives and identifies actions to resolve the clients' problems; Conducts home visits to families for the purpose of monitoring, counseling and supervision; Provides crisis intervention on a timely basis to clients or families whose well being is seriously and immediately threatened, to include Child Protective Services after-hours; Conducts mediation services to families in conflict; Investigates allegations of abuse and neglect of children, elderly persons and incapacitated adults who live in the community and institutional facilities; Makes assessment of risks posed to clients in accordance with state and local policies, and works to ensure risks are eliminated or minimized; Evaluates child's readiness for placement and recommends placement, ensuring compliance with legal provisions; Evaluates and trains foster and adoptive parents; Works with the community to identify families, children and individuals needing services and to coordinate these services using a wrap-around approach; Advocates and assists families and individuals in obtaining services (e.g., mental health, intellectual disability, alcohol and drug, housing referrals, home based services, training and medical services); Communicates and works with colleagues, clients and the community in a manner that supports the agency and program goals and objectives; Participates as a contributing member on interagency, multi-disciplinary teams, community groups and professional organizations; Collaborates and contributes to child specific teams on non-agency cases as assigned to assist in identifying community resources and services for families; Assesses eligibility for foster care protect/prevent funds; Participates, collaborates and contributes to Comprehensive Services Act activities for families on caseload; Provides training and education on a variety of social work topics; Uses automated technology and hard copy files to maintain and update case data, notes, documents, records, contacts and summaries of information; Manages and maintains program data and outcomes.
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Thorough knowledge of the principles and practices of social work; Thorough knowledge of current social service problems and methods/approaches to address issues; Thorough knowledge of regulations and guidelines relating to the assigned area of social service specialization; Knowledge of casework supervision practices and procedures; Ability to analyze case information and to reach sound decisions on the basis of such information; Ability to communicate clearly and concisely, both orally and in writing; Ability to use automated technology to establish and maintain case records; Ability to maintain professional ethics and confidentiality of client information; Ability to establish and maintain effective working relationships with a variety of individuals.; Ability to schedule and manage workload sufficiently to meet deadlines; Ability to provide guidance, direction, supervision and coaching to less-experienced staff; Ability to provide management and oversight of a program or project.
Employment Standards
EMPLOYMENT STANDARDS: Graduation from an accredited four-year college or university with a bachelor's degree, plus three years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience. Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement . CERTIFICATES AND LICENSES REQUIRED: Valid driver's license. NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background, a driving record check, and a Child Protective Services check to the satisfaction of the employer. PREFERRED QUALIFICATIONS:
Master's degree in social work (MSW) or a related human services degree
Knowledge of kinship practices and experience working with kinship families
At least four (4) years of work experience in Child Welfare
Experience working with individuals and families from diverse multi-cultural populations and facilitating community outreach.
Spanish Speaking
PHYSICAL REQUIREMENTS: Sufficiently mobile to attend home visits, court, meetings, and community events outside the office. Ability to use automated technology. Ability to communicate clearly and concisely, both orally and in writing. Work requires performing tasks with risks of secondary traumatic stress (STS). Ability to navigate through and make decisions in stressful and crisis situations. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel interview and may include a practical exercise. The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
Dec 19, 2023
Full time
This position includes a signing bonus of $2,500 (full-time) for new county hires. Are you a champion for kinship placements? Have you been told you have excellent engagement and assessment skills? Do you enjoy a bit of detective work? The Division of Children, Youth and Families (CYF) of the Department of Family Services (DFS) is seeking a Kinship Navigator (Social Services Specialist III) to connect and work directly with kinship caregivers of children at risk of separation or who have already entered the child welfare system. Learn more about the culture of DFS, meet our director and some of our employees, watch videos about our programs, and check out the great health benefits offered by Fairfax County. Grow your career with Fairfax County! With more than 16,000 employees, Fairfax County is a diverse workforce offering employees stimulating and challenging opportunities across a broad scope of career opportunities. As a Fairfax County employee, you impact the well-being of our community every day. This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video and visit the One Fairfax webpage here . The Department of Family Services (DFS) is committed to strengthening the well-being of its diverse community by protecting and improving the lives of all children, adults, and families through assistance, partnership, advocacy, outreach, and quality services. To learn more about DFS and its Mission, Vision, and Values, please click here . The Kinship Navigator is a member of the Permanency Unit under the Foster Care and Adoption (FC&A) Resource and Support Program. Under general supervision of the Social Services Supervisor, performs tasks independently to protect children and build family resilience as articulated by local, state, and federal policies and laws. Working hour is Monday thru Friday from 8:00 a.m. to 4:30 p.m., however, evening, overnight, weekend, and holiday hours will be required. Duties and responsibilities include the following:
Connects with Spanish speaking potential kinship caregivers by phone or in person early in the family finding process
Engages with kinship caregivers identified through Family Finding to explore placement options
Provides information to kinship caregivers considering becoming certified as resource parents
Supports the kinship caregivers with the emergency foster home approval process to include completion of the mutual family assessment
Visits kinship caregivers in their homes
Uses automated technology in multiple systems to maintain client data, case records, and correspondence
Assesses and evaluates the potential kinship caregivers and provides information and resources
Collaborates with social services specialists within the Division of CYF to provide services to kinship caregivers and their families
Participates in kinship practice improvement teams within CYF and within the community
Provides support and resources to Fairfax County residents through responding to calls on the Kinship Resource Line
Works collaboratively with CYF Quality Assurance staff to evaluate kinship services and promote positive outcomes for kinship families
Provides supervisory support to staff during the absence of the unit supervisor
Perform other duties as assigned to ensure child safety and improve outcomes in families and improve outcomes in families
Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Contributes to the development of protocols, policies, procedures, grants and contracts for a social services program, department, and other entities; Assists the supervisor in planning and carrying out training for new staff, providing guidance to staff. May directly supervise staff, and covers for the supervisor in their absence; Serves as a policy expert in an area of social work specialization; Conducts comprehensive clinical assessments and prepares and implements service plans; Works with clients to develop a plan of service to meet social, health, emotional and economic needs. With the client, formulates objectives and identifies actions to resolve the clients' problems; Conducts home visits to families for the purpose of monitoring, counseling and supervision; Provides crisis intervention on a timely basis to clients or families whose well being is seriously and immediately threatened, to include Child Protective Services after-hours; Conducts mediation services to families in conflict; Investigates allegations of abuse and neglect of children, elderly persons and incapacitated adults who live in the community and institutional facilities; Makes assessment of risks posed to clients in accordance with state and local policies, and works to ensure risks are eliminated or minimized; Evaluates child's readiness for placement and recommends placement, ensuring compliance with legal provisions; Evaluates and trains foster and adoptive parents; Works with the community to identify families, children and individuals needing services and to coordinate these services using a wrap-around approach; Advocates and assists families and individuals in obtaining services (e.g., mental health, intellectual disability, alcohol and drug, housing referrals, home based services, training and medical services); Communicates and works with colleagues, clients and the community in a manner that supports the agency and program goals and objectives; Participates as a contributing member on interagency, multi-disciplinary teams, community groups and professional organizations; Collaborates and contributes to child specific teams on non-agency cases as assigned to assist in identifying community resources and services for families; Assesses eligibility for foster care protect/prevent funds; Participates, collaborates and contributes to Comprehensive Services Act activities for families on caseload; Provides training and education on a variety of social work topics; Uses automated technology and hard copy files to maintain and update case data, notes, documents, records, contacts and summaries of information; Manages and maintains program data and outcomes.
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Thorough knowledge of the principles and practices of social work; Thorough knowledge of current social service problems and methods/approaches to address issues; Thorough knowledge of regulations and guidelines relating to the assigned area of social service specialization; Knowledge of casework supervision practices and procedures; Ability to analyze case information and to reach sound decisions on the basis of such information; Ability to communicate clearly and concisely, both orally and in writing; Ability to use automated technology to establish and maintain case records; Ability to maintain professional ethics and confidentiality of client information; Ability to establish and maintain effective working relationships with a variety of individuals.; Ability to schedule and manage workload sufficiently to meet deadlines; Ability to provide guidance, direction, supervision and coaching to less-experienced staff; Ability to provide management and oversight of a program or project.
Employment Standards
EMPLOYMENT STANDARDS: Graduation from an accredited four-year college or university with a bachelor's degree, plus three years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience. Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement . CERTIFICATES AND LICENSES REQUIRED: Valid driver's license. NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background, a driving record check, and a Child Protective Services check to the satisfaction of the employer. PREFERRED QUALIFICATIONS:
Master's degree in social work (MSW) or a related human services degree
Knowledge of kinship practices and experience working with kinship families
At least four (4) years of work experience in Child Welfare
Experience working with individuals and families from diverse multi-cultural populations and facilitating community outreach.
Spanish Speaking
PHYSICAL REQUIREMENTS: Sufficiently mobile to attend home visits, court, meetings, and community events outside the office. Ability to use automated technology. Ability to communicate clearly and concisely, both orally and in writing. Work requires performing tasks with risks of secondary traumatic stress (STS). Ability to navigate through and make decisions in stressful and crisis situations. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE: Panel interview and may include a practical exercise. The population of Fairfax County is very diverse where 39.8% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
Bilingual Behavioral Health Clinician Licensed Clinical Social Worker/ Licensed Clinical Professional Counselor Under the supervision of the Senior Director of Clinical and Educational Initiatives and the Lead Behavioral Health Clinician the Behavioral Health Clinician (BHC) is expected to assess client needs, counsel and refer clients, and develop client plans based on best practices. This position will be required to speak, read, and write in Spanish to assist in serving our Spanish speaking population. Essential Functions: Provide short-term and/or crisis reproductive health counseling on a referral basis for patients at PPIL centers. Prepare relevant case records, documents, reports and correspondence in a timely and organized manner. Consult, refer cases, and work actively with other agencies and community groups to aid clients in accessing resources. Use an affirmative approach to validate LGBTQIA clients by creating an inclusive space. Understand the needs and challenges of the LGBTQIA community to provide patient culturally sensitive and patient centered care. Promote PPIL’s family planning, abortion services, and gender affirming services to health systems and community partners serving PPIL’s population. Understand, commit to, and practice a customer-centered inter-disciplinary team approach to health care delivery. Adhere to the code of ethics for the relevant discipline (e.g. NASW, ACA, APA,WPATH) and demonstrates a commitment to PPIL core values of respect, knowledge, responsibility, health, compassion and access; practice these values in relations with internal and external customers. Through these activities demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers. Understand and utilize Planned Parenthood's principles, practice guidelines and informed consent model for gender affirming care to provide appropriate counseling and care to transgender, gender non-conforming, gender questioning or gender non-binary individuals. Consistent with an informed consent model for gender-affirming care, perform a comprehensive psycho-social intake for patients (and parents of adolescents) who are interested in gender affirming hormone therapy and provide support and services to patients receiving gender affirming hormone therapy, including counseling, case management, letters for gender affirming surgery, documentation for gender marker corrections on identity documents, letters for surgical, insurance documentation and referrals. Obtain prior approvals for medications, which may include, but are not limited to, gender affirming hormone therapy, birth control, and antiviral HIV prevention therapy when needed from an insurance payer or patient assistance programs. Assess for depression with the PHQ9 and perform SBIRT to assess substance use. Participate in quality assessment and quality improvement projects. Assist the lead clinician in review of annual behavioral health policies, mandated reporting, and policies around minors regarding counseling sessions and access. Participate in Peer chart audits. Other Responsibilities: 1. Provide short-term and crisis counseling for individuals, couples, and/or families regarding all relevant issues related to reproductive health services at the health center. 2. Provide ongoing direction and consultation for staff involved in patient education. 3. Keep records in accordance with documentation standards. 4. Manage confidentiality of clients; work with law enforcement agencies when required; activate the community mental health system when required. 5. Collect counseling program planning data as directed. 6. Participate as part of the Consumer Services team on various projects requiring counseling expertise, i.e. staff training manuals, patient satisfaction survey, and patient education materials. 7. Attend monthly staff meetings. 8. Engage in monthly supervision with lead clinician and behavioral health consultant to review and discuss case load and challenging cases. 9. Participates in relevant PPIL staff meetings. 10. Provide support to PPIL staff by providing resources, referrals, engaging in organized group discussions, individual brief check-ins and limited (1-2) counseling sessions as a bridge to care. 11. Other duties as assigned. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee frequently is required to use hands and fingers to handle, or feel and reach. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds. Supervisor: Lead Clinician reporting up to Senior Director of Clinical and Educational Initiatives Status: Full time. Non-exempt from the overtime provisions of the wage and salary regulations. Qualifications: Knowledge of: 1. Principles, objectives and techniques of social work practice; 2. Individual and group behavior, child and adolescent development, and family relationships; 3. Medical-psycho-socio-economic factors affecting individuals and families; 4. Community organization and resources; 5. Rules and regulations affecting the delivery of service in health care agencies, including -- but not limited to -- patient confidentiality, DCFS (child abuse/neglect), domestic violence and duty to warn. Ability to: 1. Establish and maintain a productive relationship with clients who may be in a state of crisis; 2. Communicate effectively both verbally and in writing; 3. Work cooperatively with co-workers, other agencies and the public; 4. Receive supervision; 5. Interpret complex laws and regulations to clients and the public; 6. Prepare and present written and oral presentations when required; 7. Manage a caseload in a timely and effective manner; 8. Utilize social work and counseling techniques as well as community resources; 9. Interview and counsel effectively. Education and Experience : Possession of a Master's degree in Social Work or Counseling from an accredited college or university prior to appointment. Licensed required as a Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) with preferred two or more years of experience. Personal & Professional Qualities : Commitment to the operating goals of Planned Parenthood, and an interest in providing counseling and information to people choosing those services. An ability to communicate with clients, paid and volunteer staff, and the public in a sensitive, professional manner regarding sexuality and sexual health care concerns. Well developed writing skills. Willingness to work a flexible schedule, including some evenings and weekends, and travel between sites as necessary. Bilingual ability to speak, read and write in Spanish is required. Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. We know that BIPOC and women identifying candidates are less likely to apply to jobs unless they meet every requirement. Please do not be deterred if your past experience doesn’t align perfectly with every qualification in the job posting. We encourage you to apply anyway! You may be exactly who we are looking for!
Oct 17, 2023
Full time
Bilingual Behavioral Health Clinician Licensed Clinical Social Worker/ Licensed Clinical Professional Counselor Under the supervision of the Senior Director of Clinical and Educational Initiatives and the Lead Behavioral Health Clinician the Behavioral Health Clinician (BHC) is expected to assess client needs, counsel and refer clients, and develop client plans based on best practices. This position will be required to speak, read, and write in Spanish to assist in serving our Spanish speaking population. Essential Functions: Provide short-term and/or crisis reproductive health counseling on a referral basis for patients at PPIL centers. Prepare relevant case records, documents, reports and correspondence in a timely and organized manner. Consult, refer cases, and work actively with other agencies and community groups to aid clients in accessing resources. Use an affirmative approach to validate LGBTQIA clients by creating an inclusive space. Understand the needs and challenges of the LGBTQIA community to provide patient culturally sensitive and patient centered care. Promote PPIL’s family planning, abortion services, and gender affirming services to health systems and community partners serving PPIL’s population. Understand, commit to, and practice a customer-centered inter-disciplinary team approach to health care delivery. Adhere to the code of ethics for the relevant discipline (e.g. NASW, ACA, APA,WPATH) and demonstrates a commitment to PPIL core values of respect, knowledge, responsibility, health, compassion and access; practice these values in relations with internal and external customers. Through these activities demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers. Understand and utilize Planned Parenthood's principles, practice guidelines and informed consent model for gender affirming care to provide appropriate counseling and care to transgender, gender non-conforming, gender questioning or gender non-binary individuals. Consistent with an informed consent model for gender-affirming care, perform a comprehensive psycho-social intake for patients (and parents of adolescents) who are interested in gender affirming hormone therapy and provide support and services to patients receiving gender affirming hormone therapy, including counseling, case management, letters for gender affirming surgery, documentation for gender marker corrections on identity documents, letters for surgical, insurance documentation and referrals. Obtain prior approvals for medications, which may include, but are not limited to, gender affirming hormone therapy, birth control, and antiviral HIV prevention therapy when needed from an insurance payer or patient assistance programs. Assess for depression with the PHQ9 and perform SBIRT to assess substance use. Participate in quality assessment and quality improvement projects. Assist the lead clinician in review of annual behavioral health policies, mandated reporting, and policies around minors regarding counseling sessions and access. Participate in Peer chart audits. Other Responsibilities: 1. Provide short-term and crisis counseling for individuals, couples, and/or families regarding all relevant issues related to reproductive health services at the health center. 2. Provide ongoing direction and consultation for staff involved in patient education. 3. Keep records in accordance with documentation standards. 4. Manage confidentiality of clients; work with law enforcement agencies when required; activate the community mental health system when required. 5. Collect counseling program planning data as directed. 6. Participate as part of the Consumer Services team on various projects requiring counseling expertise, i.e. staff training manuals, patient satisfaction survey, and patient education materials. 7. Attend monthly staff meetings. 8. Engage in monthly supervision with lead clinician and behavioral health consultant to review and discuss case load and challenging cases. 9. Participates in relevant PPIL staff meetings. 10. Provide support to PPIL staff by providing resources, referrals, engaging in organized group discussions, individual brief check-ins and limited (1-2) counseling sessions as a bridge to care. 11. Other duties as assigned. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee frequently is required to use hands and fingers to handle, or feel and reach. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds. Supervisor: Lead Clinician reporting up to Senior Director of Clinical and Educational Initiatives Status: Full time. Non-exempt from the overtime provisions of the wage and salary regulations. Qualifications: Knowledge of: 1. Principles, objectives and techniques of social work practice; 2. Individual and group behavior, child and adolescent development, and family relationships; 3. Medical-psycho-socio-economic factors affecting individuals and families; 4. Community organization and resources; 5. Rules and regulations affecting the delivery of service in health care agencies, including -- but not limited to -- patient confidentiality, DCFS (child abuse/neglect), domestic violence and duty to warn. Ability to: 1. Establish and maintain a productive relationship with clients who may be in a state of crisis; 2. Communicate effectively both verbally and in writing; 3. Work cooperatively with co-workers, other agencies and the public; 4. Receive supervision; 5. Interpret complex laws and regulations to clients and the public; 6. Prepare and present written and oral presentations when required; 7. Manage a caseload in a timely and effective manner; 8. Utilize social work and counseling techniques as well as community resources; 9. Interview and counsel effectively. Education and Experience : Possession of a Master's degree in Social Work or Counseling from an accredited college or university prior to appointment. Licensed required as a Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) with preferred two or more years of experience. Personal & Professional Qualities : Commitment to the operating goals of Planned Parenthood, and an interest in providing counseling and information to people choosing those services. An ability to communicate with clients, paid and volunteer staff, and the public in a sensitive, professional manner regarding sexuality and sexual health care concerns. Well developed writing skills. Willingness to work a flexible schedule, including some evenings and weekends, and travel between sites as necessary. Bilingual ability to speak, read and write in Spanish is required. Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. We know that BIPOC and women identifying candidates are less likely to apply to jobs unless they meet every requirement. Please do not be deterred if your past experience doesn’t align perfectly with every qualification in the job posting. We encourage you to apply anyway! You may be exactly who we are looking for!
$5,000 Sign-On Bonus
Relocation allowance available.
POSITION SUMMARY
A Judi’s House Bilingual Grief Counselor is a passionate, committed, and dedicated mental health professional who wants to contribute to the organizational vision that no child should be alone in grief. The Grief Counselor participates in direct service and training by leading the therapeutic group process, conducting psychosocial assessments, providing individual and family counseling, aiding in the professional development of trainees, supporting the research initiative, presenting/participating in outreach and education opportunities, and supporting volunteer recruitment. The role supports Spanish-language clinical services at Judi’s House by contributing to the clinical milieu, guiding best practices, and advancing the JEDI initiative at the organization.
ESSENTIAL DUTIES/RESPONSIBILITIES
Clinical
Meet regularly with Program Leadership for clinical and organizational consultation/supervision
Facilitate grief-therapy groups up to three evenings per week
Ensure quality and effectiveness of groups by adhering to the established curricula
Conduct individual, family, couples, and play therapy sessions as assigned
Assesses individuals and families making recommendations for clinically appropriate therapeutic services
Responsible for maintaining clinically accurate and timely electronic health record management
Participate in additional program events and client activities
Support recruitment of diverse trainees and volunteers who are representative of our community
Conduct internship and volunteer orientations
Provide consultation and clinical support for crisis assessment and intervention
Provide one hour of clinical supervision per week, per assigned trainee
Provide a minimum of one clinical in-service training per training cohort
Guide the clinical and professional development of assigned trainee as well as all trainees based on collaborative roles (e.g. co-facilitating groups, interview presentation or client consultation)
Assist Grief Care Coordination team with community-based referrals
Expand the network of community referrals with a specific focus on Spanish-language services
Support material translation
Work collaboratively within the clinical team and throughout the organization
Responsible for participating in Continuing Education (CE) in accordance with DORA and licensing requirements for the current biennium
Research and Evaluation
Evaluate program effectiveness through observation, experience, and gathering feedback
Participate in standard data collection processes
Assist in development and oversight of the program curricula, activities, and materials
Community
Respond to inquiries from the community about grief support services
Assist with the organization’s public education program by conducting trainings at community partner organizations
Seek out and participate in outreach efforts to recruit families by making presentations and attending community events
Other duties and responsibilities:
Promote the values of JH/JAG throughout the organization and external relationships
Attend team and organizational meetings, activities, and events as required
Collaborate with JH/JAG staff and perform job duties to advance the organization’s mission and vision
Demonstrate ability to work independently and within a team, seeking guidance as appropriate
Comply with all organizational policies and procedures
Commitment to JH/JAG mission
Supervisory Duties
Works with Clinical Training Manager to supervise trainees.
Qualifications
Licensure
Active and registered license with the Colorado Department of Regulatory Agencies as an LCSW, LMFT or LPC or psychologist. Out-of-state applicants who are license eligible are invited to apply.
Education and Experience
Minimum of 2 years post-master experience in grief counseling/support AND/OR child and adolescent counseling/therapy in Spanish and English
Experience conducting assessments and providing therapeutic services to children and their families
Effective communication and public speaking skills in Spanish and English
Experience with grief, loss, and trauma as they relate to providing therapy to bereaved children and families
Familiarity with diverse populations and local community resources
Written and oral Spanish fluency
Knowledge and Skills
Personal values for respect, compassion, courage, and accountability.
Direct experience in clinical service delivery where bereavement, grief, and trauma are the primary presenting concerns for children and families.
Demonstrated capacity to work with diverse populations, including clients, staff, and community partners.
A commitment to strengthening Justice, Equity, Diversity, and Inclusion through their role.
Excellent written and verbal communication skills.
Exemplary attention to detail, time management, and organizational skills.
Proven involvement/knowledge of evaluation and research activities and processes.
Physical Requirements
Prolonged periods of sitting at a desk working on a computer
Frequently required to sit, talk, hear, stand, walk, bend, stoop, squat, and use hands to fingers, handle or feel, reach with hands and arms.
Must be able to lift 25 pounds at a time.
About Us:
Judi’s House/JAG Institute (JH/JAG) is the only free-standing organization in Metro Denver devoted solely to supporting grieving youth and families through comprehensive care, research, education, and advocacy. Its mission is to help children and families grieving a death find connection and healing. Since 2002, JH/JAG has supported nearly 14,000 individuals, and educated many thousands more, toward the vision that no child should be alone in grief. The integration of research and practice in a community-based center has uniquely positioned JH/JAG to create social change around the issue of childhood bereavement—elevating it as a public priority and serving as a national leader in the effort to increase access to effective grief care for bereaved children and families.
Judi’s House expects to achieve its vision by adhering to four core values: Compassion, Accountability, Courage, and Respect . Nothing is more important than having a team of people that incorporates these values and holds each other accountable for living this culture every day at Judi’s House.
Our Commitment to Justice, Equity, Diversity, and Inclusion
Judi’s House/JAG Institute centers justice, equity, diversity, and inclusion. We strive to welcome, respect, value, and support our clients, staff, board of directors, and volunteers. Grief is a universal experience. Yet, we know that there are significant barriers that prevent some from accessing grief care. Therefore, we are taking active steps to engage in ongoing learning, reflect the families in our community, respond to the cultural needs of our clients, and address discrimination and inequity.
In fulfilling our mission to help grieving children and families, we are committed to courageously fostering justice, equity, diversity, and inclusion by continually adhering to the following in all aspects of our organization:
Create safe space for all.
Invite, engage, and respect every voice to inform our practices.
Show humility, recognizing who we are and what we don’t know.
Address systemic injustices and inequities that impact how communities are supported in navigating their grief.
Lead with our core values to move toward our vision that no child should be alone in grief.
The Position:
The Bilingual Grief Counselor position is a full time, exempt position working onsite.
This position primarily works four ten-hour shifts Monday – Thursdays and requires evening work up to three times a week.
Although some remote work is possible, this position is primarily onsite and in the community.
Salary range for this role is: $66,284-$79,095.50.
The Benefits:
$5,000 Sign-On Bonus
Relocation allowance available.
A knowledgeable, mission-driven team.
Generous leave policies
Four-day work weeks
Employer sponsored health insurance
401k Match Program
Professional development funding
Monthly celebrations
The Location:
Our new purpose-built 26,000 square foot home is nestled between Central Park and Aurora -- just a few blocks east of the Stanley Marketplace. Surrounded by children and families from diverse backgrounds, our new location is ideal for our work. We take great pride in making Judi’s House feel like home—providing a safe space for children and their caregivers to explore their grief and find connection and healing.
Why Should You Apply?
Mission driven work
Great benefits
Interested?
To apply visit: https://judishouse.org/about-us/career-opportunities/
Judi’s House is an equal opportunity employer committed in policy and practice to recruit, hire, train and promote, in all job classifications, without regard to race, color, ancestry, creed, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, political service, gender identity, affiliation or disability or other classes protected by federal or state law. Judi’s House does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
All offers are conditional on successful background checks. Our background checks include a search on the National Sex Offenders registry, and local, state, and federal criminal databases.
Oct 13, 2023
Full time
$5,000 Sign-On Bonus
Relocation allowance available.
POSITION SUMMARY
A Judi’s House Bilingual Grief Counselor is a passionate, committed, and dedicated mental health professional who wants to contribute to the organizational vision that no child should be alone in grief. The Grief Counselor participates in direct service and training by leading the therapeutic group process, conducting psychosocial assessments, providing individual and family counseling, aiding in the professional development of trainees, supporting the research initiative, presenting/participating in outreach and education opportunities, and supporting volunteer recruitment. The role supports Spanish-language clinical services at Judi’s House by contributing to the clinical milieu, guiding best practices, and advancing the JEDI initiative at the organization.
ESSENTIAL DUTIES/RESPONSIBILITIES
Clinical
Meet regularly with Program Leadership for clinical and organizational consultation/supervision
Facilitate grief-therapy groups up to three evenings per week
Ensure quality and effectiveness of groups by adhering to the established curricula
Conduct individual, family, couples, and play therapy sessions as assigned
Assesses individuals and families making recommendations for clinically appropriate therapeutic services
Responsible for maintaining clinically accurate and timely electronic health record management
Participate in additional program events and client activities
Support recruitment of diverse trainees and volunteers who are representative of our community
Conduct internship and volunteer orientations
Provide consultation and clinical support for crisis assessment and intervention
Provide one hour of clinical supervision per week, per assigned trainee
Provide a minimum of one clinical in-service training per training cohort
Guide the clinical and professional development of assigned trainee as well as all trainees based on collaborative roles (e.g. co-facilitating groups, interview presentation or client consultation)
Assist Grief Care Coordination team with community-based referrals
Expand the network of community referrals with a specific focus on Spanish-language services
Support material translation
Work collaboratively within the clinical team and throughout the organization
Responsible for participating in Continuing Education (CE) in accordance with DORA and licensing requirements for the current biennium
Research and Evaluation
Evaluate program effectiveness through observation, experience, and gathering feedback
Participate in standard data collection processes
Assist in development and oversight of the program curricula, activities, and materials
Community
Respond to inquiries from the community about grief support services
Assist with the organization’s public education program by conducting trainings at community partner organizations
Seek out and participate in outreach efforts to recruit families by making presentations and attending community events
Other duties and responsibilities:
Promote the values of JH/JAG throughout the organization and external relationships
Attend team and organizational meetings, activities, and events as required
Collaborate with JH/JAG staff and perform job duties to advance the organization’s mission and vision
Demonstrate ability to work independently and within a team, seeking guidance as appropriate
Comply with all organizational policies and procedures
Commitment to JH/JAG mission
Supervisory Duties
Works with Clinical Training Manager to supervise trainees.
Qualifications
Licensure
Active and registered license with the Colorado Department of Regulatory Agencies as an LCSW, LMFT or LPC or psychologist. Out-of-state applicants who are license eligible are invited to apply.
Education and Experience
Minimum of 2 years post-master experience in grief counseling/support AND/OR child and adolescent counseling/therapy in Spanish and English
Experience conducting assessments and providing therapeutic services to children and their families
Effective communication and public speaking skills in Spanish and English
Experience with grief, loss, and trauma as they relate to providing therapy to bereaved children and families
Familiarity with diverse populations and local community resources
Written and oral Spanish fluency
Knowledge and Skills
Personal values for respect, compassion, courage, and accountability.
Direct experience in clinical service delivery where bereavement, grief, and trauma are the primary presenting concerns for children and families.
Demonstrated capacity to work with diverse populations, including clients, staff, and community partners.
A commitment to strengthening Justice, Equity, Diversity, and Inclusion through their role.
Excellent written and verbal communication skills.
Exemplary attention to detail, time management, and organizational skills.
Proven involvement/knowledge of evaluation and research activities and processes.
Physical Requirements
Prolonged periods of sitting at a desk working on a computer
Frequently required to sit, talk, hear, stand, walk, bend, stoop, squat, and use hands to fingers, handle or feel, reach with hands and arms.
Must be able to lift 25 pounds at a time.
About Us:
Judi’s House/JAG Institute (JH/JAG) is the only free-standing organization in Metro Denver devoted solely to supporting grieving youth and families through comprehensive care, research, education, and advocacy. Its mission is to help children and families grieving a death find connection and healing. Since 2002, JH/JAG has supported nearly 14,000 individuals, and educated many thousands more, toward the vision that no child should be alone in grief. The integration of research and practice in a community-based center has uniquely positioned JH/JAG to create social change around the issue of childhood bereavement—elevating it as a public priority and serving as a national leader in the effort to increase access to effective grief care for bereaved children and families.
Judi’s House expects to achieve its vision by adhering to four core values: Compassion, Accountability, Courage, and Respect . Nothing is more important than having a team of people that incorporates these values and holds each other accountable for living this culture every day at Judi’s House.
Our Commitment to Justice, Equity, Diversity, and Inclusion
Judi’s House/JAG Institute centers justice, equity, diversity, and inclusion. We strive to welcome, respect, value, and support our clients, staff, board of directors, and volunteers. Grief is a universal experience. Yet, we know that there are significant barriers that prevent some from accessing grief care. Therefore, we are taking active steps to engage in ongoing learning, reflect the families in our community, respond to the cultural needs of our clients, and address discrimination and inequity.
In fulfilling our mission to help grieving children and families, we are committed to courageously fostering justice, equity, diversity, and inclusion by continually adhering to the following in all aspects of our organization:
Create safe space for all.
Invite, engage, and respect every voice to inform our practices.
Show humility, recognizing who we are and what we don’t know.
Address systemic injustices and inequities that impact how communities are supported in navigating their grief.
Lead with our core values to move toward our vision that no child should be alone in grief.
The Position:
The Bilingual Grief Counselor position is a full time, exempt position working onsite.
This position primarily works four ten-hour shifts Monday – Thursdays and requires evening work up to three times a week.
Although some remote work is possible, this position is primarily onsite and in the community.
Salary range for this role is: $66,284-$79,095.50.
The Benefits:
$5,000 Sign-On Bonus
Relocation allowance available.
A knowledgeable, mission-driven team.
Generous leave policies
Four-day work weeks
Employer sponsored health insurance
401k Match Program
Professional development funding
Monthly celebrations
The Location:
Our new purpose-built 26,000 square foot home is nestled between Central Park and Aurora -- just a few blocks east of the Stanley Marketplace. Surrounded by children and families from diverse backgrounds, our new location is ideal for our work. We take great pride in making Judi’s House feel like home—providing a safe space for children and their caregivers to explore their grief and find connection and healing.
Why Should You Apply?
Mission driven work
Great benefits
Interested?
To apply visit: https://judishouse.org/about-us/career-opportunities/
Judi’s House is an equal opportunity employer committed in policy and practice to recruit, hire, train and promote, in all job classifications, without regard to race, color, ancestry, creed, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, political service, gender identity, affiliation or disability or other classes protected by federal or state law. Judi’s House does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
All offers are conditional on successful background checks. Our background checks include a search on the National Sex Offenders registry, and local, state, and federal criminal databases.
Do you have a desire to help fellow Oregonians resolve concerns for Medicaid and Oregon Health plan? If you have customer service experience that includes explanation of rules, regulations, and policies, we want you to apply for this position!
This posting will be used to fill four (4) permanent, full-time position. These positions are classified and are represented by a union.
Work Location: Salem/Marion; hybrid position
What you will do!
MEDICAID: Customer Service Representative (4 positions). These positions sit within the Health Systems Division's, Member Services, Client Enrollment and Client Services Unit which serves as first line Ambassadors to Oregon Medicaid and Medicare Members. This team helps Oregon Medicaid and Medicare Members navigate their services and provide solutions and options to any member concern, in order to promote better health, better care and lower costs to the nearly 1.5 million Oregonians who rely upon the Oregon Health Plan (OHP) / Medicaid for their health care supports and services.
This position answers phone calls for Medicaid participants, and their representatives, provides guidance on how to access the Oregon Health Plan, and seeks to resolve any questions or concerns. The majority of time is spent answering participant calls and conducting the necessary follow-up research and entering accurate narratives in several databases. Specifically, in this role you will:
Provide an explanation of rules, policies and technical procedures so recipients are able to resolve concerns about their health care, billing issues, and how to work with their Coordinated Care Organization;
Respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities and agency staff;
Provide information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources;
Respond in a professional manner to callers who are feeling frustrated, confused or concerned, or who are seeking support to lodge complaints or report fraud;
Verify eligibility/coverage dates, coordinated care and third-party resources.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Preference may be given for Spanish-English and/or other bilingual skills or candidates speaking other of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Strong ability to communicate with diverse groups and individuals in areas such as responding to inquiries, narrative reports and instructional materials with limited supervision.
Excellent communication/listening skills in order to interpret and develop the ideas/needs of participants and visualize the best approach to achieve the desired outcome.
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Ability to be flexible and take direction when work priorities shift
Ability to provide timely and accurate information to participants
Responsiveness and problem-solving skills
Positive team collaboration and contribution
Excellent decision-making skills and the ability to prioritize workload
Multi-line telephone and quality keyboarding skills is required
Attendance: Regular attendance is required to meet the demands of this job and to provide necessary services
How to apply:
Complete the online application at oregonjobs.org using job number REQ-139551
Application Deadline: 10/16/2023
Oct 06, 2023
Full time
Do you have a desire to help fellow Oregonians resolve concerns for Medicaid and Oregon Health plan? If you have customer service experience that includes explanation of rules, regulations, and policies, we want you to apply for this position!
This posting will be used to fill four (4) permanent, full-time position. These positions are classified and are represented by a union.
Work Location: Salem/Marion; hybrid position
What you will do!
MEDICAID: Customer Service Representative (4 positions). These positions sit within the Health Systems Division's, Member Services, Client Enrollment and Client Services Unit which serves as first line Ambassadors to Oregon Medicaid and Medicare Members. This team helps Oregon Medicaid and Medicare Members navigate their services and provide solutions and options to any member concern, in order to promote better health, better care and lower costs to the nearly 1.5 million Oregonians who rely upon the Oregon Health Plan (OHP) / Medicaid for their health care supports and services.
This position answers phone calls for Medicaid participants, and their representatives, provides guidance on how to access the Oregon Health Plan, and seeks to resolve any questions or concerns. The majority of time is spent answering participant calls and conducting the necessary follow-up research and entering accurate narratives in several databases. Specifically, in this role you will:
Provide an explanation of rules, policies and technical procedures so recipients are able to resolve concerns about their health care, billing issues, and how to work with their Coordinated Care Organization;
Respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities and agency staff;
Provide information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources;
Respond in a professional manner to callers who are feeling frustrated, confused or concerned, or who are seeking support to lodge complaints or report fraud;
Verify eligibility/coverage dates, coordinated care and third-party resources.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Preference may be given for Spanish-English and/or other bilingual skills or candidates speaking other of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Strong ability to communicate with diverse groups and individuals in areas such as responding to inquiries, narrative reports and instructional materials with limited supervision.
Excellent communication/listening skills in order to interpret and develop the ideas/needs of participants and visualize the best approach to achieve the desired outcome.
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Ability to be flexible and take direction when work priorities shift
Ability to provide timely and accurate information to participants
Responsiveness and problem-solving skills
Positive team collaboration and contribution
Excellent decision-making skills and the ability to prioritize workload
Multi-line telephone and quality keyboarding skills is required
Attendance: Regular attendance is required to meet the demands of this job and to provide necessary services
How to apply:
Complete the online application at oregonjobs.org using job number REQ-139551
Application Deadline: 10/16/2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): As a Disaster Program Specialist, you will guide, lead and support teams of trained volunteers to deliver comfort and care in times of disaster. This position will be responsible for developing mass care (sheltering, feeding and distribution of emergency supplies) volunteer capacity and disaster response teams in an assigned geography. You will work with volunteers to ensure that the communities you serve are ready to respond to disasters. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. Functional areas may include: Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign. Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals. Support local preparation, response and recovery activities as well as maintain government partnerships with assigned territory. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside immediate region. This may include physical deployment to impacted communities. Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the assigned program support functional areas of the disaster cycle in order to meet the needs of the assigned geography. Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). May evaluate and report effectiveness of program or service. Prepare recommendations for continuous improvement. Serve as the Red Cross thought leader as needed with local level with government and other agencies and organizations involved in disaster. Key representative of Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensure activities are in compliance with regional and national procedures and policies. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor degree required. Experience: Minimum 2 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required. Bilingual Spanish Preferred Management Experience: Diversity Equity and Inclusion familiarization Skills & Abilities: Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under natural or man made disaster requirements. Ability to work in a matrixed environment and on a team. Travel: Non local travel and deployment to Disaster Areas may be required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): As a Disaster Program Specialist, you will guide, lead and support teams of trained volunteers to deliver comfort and care in times of disaster. This position will be responsible for developing mass care (sheltering, feeding and distribution of emergency supplies) volunteer capacity and disaster response teams in an assigned geography. You will work with volunteers to ensure that the communities you serve are ready to respond to disasters. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Facilitate and support the development and implementation of strategies, initiatives, tools, plans, processes and procedures within a functional area, or, through the development of volunteer leadership, oversee the implementation of the full disaster cycle of an assigned sub-territory. Functional areas may include: Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign. Analyze opportunities for improved program service and make recommendations for implementation. Implement assigned programs or services to meet goals. Support local preparation, response and recovery activities as well as maintain government partnerships with assigned territory. Assist with a broader division and national network of disaster responders and help with deployments and relief operation activity outside immediate region. This may include physical deployment to impacted communities. Engage and develop a volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of leadership volunteers in each of the assigned program support functional areas of the disaster cycle in order to meet the needs of the assigned geography. Support local responses through the deployment of volunteer leaders on a daily basis in a rapid and accessible manner. Qualified and experienced volunteer leaders should be placed in key roles first. If volunteer leadership is unavailable, may service during times of disaster. Participate in local planning, exercises, and training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). May evaluate and report effectiveness of program or service. Prepare recommendations for continuous improvement. Serve as the Red Cross thought leader as needed with local level with government and other agencies and organizations involved in disaster. Key representative of Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensure activities are in compliance with regional and national procedures and policies. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor degree required. Experience: Minimum 2 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required. Bilingual Spanish Preferred Management Experience: Diversity Equity and Inclusion familiarization Skills & Abilities: Ability to coordinate staff and volunteer activities. Excellent interpersonal, verbal and written communication skills. Develop project plans & budgets. Demonstrate in-depth knowledge of program or service, ability to create presentations and training modules, and strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. Proven track record of collaboration with diverse groups and individuals, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under natural or man made disaster requirements. Ability to work in a matrixed environment and on a team. Travel: Non local travel and deployment to Disaster Areas may be required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Provide functional expertise to Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Through a trained and engaged volunteer workforce, support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, lead, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Act as a program or service subject matter expert (SME) to staff, management, volunteers and external partners. Specific duties to be assigned at the discretion of the region based on municipalities within coverage area, amount and complexity of program activity, presence of significant grant funding, geography, risk, population, frequency of events, and regional structure. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Supervise the implementation of the disaster services program in an assigned geographic territory. Lead and supervised Disaster Program staff and volunteer teams’ responsible for local preparation, response, and recovery management, as well as management of government partnerships within assigned territory. Must have demonstrated success and training in Diversity, Inclusion, Equity, and Belonging Emotional Intelligence. Must have demonstrated skills in building staff and volunteer teams using psychological safety initiatives and best practices. Implement disaster mitigation, preparedness, response, and recovery programs locally. Must have administrative skills, using computers and other technological devices. Ensure the development of Disaster leadership volunteers in each program to support functional areas of the disaster cycle to meet the needs of the territory, region, state, and division. Drivers for this work include the number of municipalities within its coverage area, the amount and complexity of program activity, significant grant funding, geography, risk, population, frequency of events, and regional structure. Provide support, development, and leadership guidance to all volunteers to respond to local disasters. This people management leadership position will work with diverse groups of people with various social-economic statuses, and strong community relations background is required. Research and monitor state and local government activities that could affect the organizations' business and clients. Assists senior management and leadership with strategic planning for known and potential governmental policy activities related to the organization and non-profit industry. Working with internal and external partners to create community awareness by helping the government, the private sector and other nonprofits to collaborate more effectively and make better use of the resources available to solve pressing social and environmental problems. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations Travel: Travel may be required. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor's degree required. Experience: Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service, or equivalent combination of education and related experience required. Management Experience: n/a Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Bilingual Spanish a plus BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Provide functional expertise to Leadership at a regional level or take full cycle responsibility to provide service delivery programs within a defined geography. Through a trained and engaged volunteer workforce, support local communities by providing services to include but are not limited to: response to recurrent local disasters (house fires, floods, etc.), capacity building for mass care service delivery, participation in the Home Fire Campaign, and direct assistance and recovery services to those impacted by disasters. Develop, guide, lead, and support team of trained volunteers, as well as implement and develop initiatives to increase Red Cross visibility through program/service delivery of disaster preparedness, response, and recovery programs. Act as a program or service subject matter expert (SME) to staff, management, volunteers and external partners. Specific duties to be assigned at the discretion of the region based on municipalities within coverage area, amount and complexity of program activity, presence of significant grant funding, geography, risk, population, frequency of events, and regional structure. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Supervise the implementation of the disaster services program in an assigned geographic territory. Lead and supervised Disaster Program staff and volunteer teams’ responsible for local preparation, response, and recovery management, as well as management of government partnerships within assigned territory. Must have demonstrated success and training in Diversity, Inclusion, Equity, and Belonging Emotional Intelligence. Must have demonstrated skills in building staff and volunteer teams using psychological safety initiatives and best practices. Implement disaster mitigation, preparedness, response, and recovery programs locally. Must have administrative skills, using computers and other technological devices. Ensure the development of Disaster leadership volunteers in each program to support functional areas of the disaster cycle to meet the needs of the territory, region, state, and division. Drivers for this work include the number of municipalities within its coverage area, the amount and complexity of program activity, significant grant funding, geography, risk, population, frequency of events, and regional structure. Provide support, development, and leadership guidance to all volunteers to respond to local disasters. This people management leadership position will work with diverse groups of people with various social-economic statuses, and strong community relations background is required. Research and monitor state and local government activities that could affect the organizations' business and clients. Assists senior management and leadership with strategic planning for known and potential governmental policy activities related to the organization and non-profit industry. Working with internal and external partners to create community awareness by helping the government, the private sector and other nonprofits to collaborate more effectively and make better use of the resources available to solve pressing social and environmental problems. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations Travel: Travel may be required. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor's degree required. Experience: Minimum 5 years of related experience with building, mobilizing, leading and developing volunteer teams to execute a social services program or service, or equivalent combination of education and related experience required. Management Experience: n/a Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Bilingual Spanish a plus BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
The Care Coordination Specialist is responsible for determining eligibility of clients with short term needs for Ryan White services every 6 months, at the AIDS Foundation of Chicago as well as at subcontractor agencies based in Cook County as well as the Collar Counties. The first and highest priority of the specialist is to ensure that persons living with HIV/AIDS are linked to appropriate care and provided services and referrals to stay engaged in care in order to optimize their health and well-being. The Care Coordination Specialist will manage a case load of clients and will be responsible to document all interactions in a client database.
The salary range for this position is $40,000 to $45,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Assessments & Client Engagement
• Conduct face-to-face and over the phone assessment and reassessments every six months to assess client needs
• Complete assessments with clients to identify client’s needs
• Ensure that all clients referred to services are eligible prior to the date of service
Client Service Coordination
• Refer clients to appropriate services highlighted in assessments
• Refer clients to more intensive case management services if needed
• Refer clients to other core and supportive services if determined to be necessary
• Complete emergency housing applications for eligible clients
• Complete Medication Assistance Program (MAP) applications
• Provide insurance benefits navigation as needed
• Travel to meet clients at home, clinical, or community based setting as needed
• Provide technical assistance to case managers in regards to the client database
• Compile a list of new agencies that serve persons living with HIV/AIDS and conduct outreach
• Distribute food vouchers and transportation cards according to eligibility and nee
Client Data Tracking and Administrative Support
• Document encounters using designated client database
• Document need for Emergency Financial Assistance and Medical Transportation
• Identify community meeting spaces to have client meetings that are conducive to maintaining confidentiality
• Collaborate with subcontractor agencies to schedule on-site assessments/re-assessments
• Schedule client appointments both at AFC and subcontractor agencies to complete eligibility assessments
• Perform record-keeping and clerical functions (e.g., scheduling, copying, faxing, data inputting, transmitting, telephoning, taking messages, responding to written and verbal inquires, etc.) for the purpose of supporting the needs of the client
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Complete at least 12 designated on-going trainings annually
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Associate’s degree in a human services field OR at least one year of experience in Social Services, Health Care or related field
• Basic knowledge of HIV/AIDS prevention and treatment
Preferred Qualifications
• Bachelor’s degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work)
• Bilingual, Spanish-English
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
• Basic knowledge of HIV infection and related chronic diseases
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability to provide efficient, quality service to both internal and external customers
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
• The ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Jun 29, 2023
Full time
The Care Coordination Specialist is responsible for determining eligibility of clients with short term needs for Ryan White services every 6 months, at the AIDS Foundation of Chicago as well as at subcontractor agencies based in Cook County as well as the Collar Counties. The first and highest priority of the specialist is to ensure that persons living with HIV/AIDS are linked to appropriate care and provided services and referrals to stay engaged in care in order to optimize their health and well-being. The Care Coordination Specialist will manage a case load of clients and will be responsible to document all interactions in a client database.
The salary range for this position is $40,000 to $45,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Assessments & Client Engagement
• Conduct face-to-face and over the phone assessment and reassessments every six months to assess client needs
• Complete assessments with clients to identify client’s needs
• Ensure that all clients referred to services are eligible prior to the date of service
Client Service Coordination
• Refer clients to appropriate services highlighted in assessments
• Refer clients to more intensive case management services if needed
• Refer clients to other core and supportive services if determined to be necessary
• Complete emergency housing applications for eligible clients
• Complete Medication Assistance Program (MAP) applications
• Provide insurance benefits navigation as needed
• Travel to meet clients at home, clinical, or community based setting as needed
• Provide technical assistance to case managers in regards to the client database
• Compile a list of new agencies that serve persons living with HIV/AIDS and conduct outreach
• Distribute food vouchers and transportation cards according to eligibility and nee
Client Data Tracking and Administrative Support
• Document encounters using designated client database
• Document need for Emergency Financial Assistance and Medical Transportation
• Identify community meeting spaces to have client meetings that are conducive to maintaining confidentiality
• Collaborate with subcontractor agencies to schedule on-site assessments/re-assessments
• Schedule client appointments both at AFC and subcontractor agencies to complete eligibility assessments
• Perform record-keeping and clerical functions (e.g., scheduling, copying, faxing, data inputting, transmitting, telephoning, taking messages, responding to written and verbal inquires, etc.) for the purpose of supporting the needs of the client
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Complete at least 12 designated on-going trainings annually
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Associate’s degree in a human services field OR at least one year of experience in Social Services, Health Care or related field
• Basic knowledge of HIV/AIDS prevention and treatment
Preferred Qualifications
• Bachelor’s degree in the Human Services field (i.e., Psychology, Sociology, Public Health, Social Work)
• Bilingual, Spanish-English
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
• Basic knowledge of HIV infection and related chronic diseases
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability to provide efficient, quality service to both internal and external customers
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
• The ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Washington State Department of Ecology
Union Gap, Washington
Keeping Washington Clean and Evergreen The Central Region Director’s Office within the Department of Ecology is looking to fill a Receptionist (Office Assistant 3) position. This position will be located in our Central Region Office (CRO) in Union Gap, WA . Upon hire, you must live within a commutable distance from the duty station. In this role, you will serve as the receptionist and first point of contact for the Central Region Office (CRO). You’ll work with Ecology’s ten environmental programs, private stakeholders, and a variety of government agencies. You will direct calls, visitors, and staff; conduct records management, facility management, data entry, State Environmental Policy Act (SEPA) routing, distributing and processing mail/packages and serve as backup for the Customer Service Specialist 2 (Fleet Coordinator). You will also be the first point of contact for incidents that require documenting pertinent information and transferring to the Environmental Report Tracking System (ERTS) Coordinator for follow up. This position embodies the One-Ecology philosophy, requires a high degree of professionalism, ability to multi-task and provide excellent customer service. The ideal candidate will be bilingual and able to communicate in both English and Spanish. The mission of the Department of Ecology (Ecology) is to protect, preserve and enhance Washington’s land, air and water for current and future generations. The Central Regional Director's team is a group of hardworking individuals that take pride in their work and being a "team." It's a supportive environment where members of the team are encouraged to find new and improved ways of doing things. Telework options for this position: This position is required to work in the office Monday – Friday, 8 am – 5 pm. Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in “other information.” Schedules are dependent upon position needs and is subject to change. Application Timeline: The positions will remain open until filled, with an initial screening date of May 15, 2023. In order to be considered for initial screening, please submit an application on or before of May 14, 2023. The agency reserves the right to make an appointment any time after the initial screening date. Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s) , Public Employees Retirement System (PERS) , Vacation, Sick, and other Leave *, 11 Paid Holidays per year *, Public Service Loan Forgiveness , Tuition Waiver , Long Term Disability & Life Insurance , Deferred Compensation Programs , Dependent Care Assistance Program (DCAP) , Flexible Spending Arrangement (FSA) , Employee Assistance Program , Commute Trip Reduction Incentives (Download PDF reader) , Combined Fund Drive , SmartHealth * Click here for more information
About the Department of Ecology
Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people. To learn more, check out our Strategic Plan . Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:
A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
Opportunities to serve your community and make an impact through meaningful work.
Our commitment to DEIR Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
Diversity : We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions. Equity : We champion equity, recognizing that each of us need different things to thrive. Inclusion : We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work. Respect : We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement. We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.
Duties
What makes this role unique?
As our first point of contact, you will manage the front lobby area and our main Ecology phone line, responding to general inquiries from the public in both English and Spanish, government agencies and staff, both in person and over the phone so you will need to be able to multi-task while maintaining a high level of professionalism. You will engage with Ecology’s ten environmental programs and make determinations on directing inquiries. You’ll be responsible for coordinating emergency personnel (i.e. fire, police and medical) that come to the building in response to an emergency, serving as the first line of security for the Central Region Office. What you will do:
Use a multi-functional telephone with five incoming lines.
Process outgoing and incoming mail.
Direct customers to appropriate staff for assistance, handling multiple forms of communication simultaneously, and providing courteous customer service.
Use agency standard computer and computer software to:
Create, maintain, and print documents.
Access information on the web page.
Communicate through electronic mail.
Access the calendar and schedule time.
Schedule conference rooms.
Communicate effectively, verbally and in writing, with co-workers, agency staff, private sector and other government agencies. Maintain effective working relationships.
Participate in group processes and on teams.
Provide positive, accurate and pleasant customer service to external clients.
Take accurate messages and forward messages to the appropriate personnel.
Perform clerical support duties including but not limited to creating emails, typing letters, making copies, and scheduling meetings for the Region’s Business Administrator and other staff.
Research and produce copies of well logs for customers.
Qualifications
Required Qualifications: Years of required experience indicated below are full-time equivalent years. Full-time equivalent experience means that any experience where working hours were less than 40 hours per week will be prorated in order to meet the equivalency of full-time. We would calculate this by looking at the total hours worked per week, divide this by 40, and then multiply by the total number of months worked. Examples of the proration calculations are:
30 hours worked per week for 20 months: (30/40) x 20 months = 15 months full-time equivalent
20 hours worked per week for 12 months: (20/40) x 12 months = 6 months full-time equivalent
Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, education, and volunteer experience. See below for how you may qualify. A high school diploma or GED AND Two (2) years of clerical experience. Desired Qualifications: We highly encourage you to apply even if you do not have some (or all) of the desired experience below.
Experience working with diverse communities.
Microsoft Office Suite.
Ability to communicate fluently and effectively in English and Spanish.
Note : Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Supplemental Information
Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply. Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?
Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
If you need assistance applying for this job, please e-mail careers@ecy.wa.gov . Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile's main page.
If you are reading this announcement in print format , please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology .
Application Instructions: It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.
A cover letter describing why you are interested in this position.
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
A list of three professional references.
Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable. For Your Privacy: When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.):
Please be sure to remove private information such as your social security number, date of birth, etc.
Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
Per Governor Inslee’s Directive 22-13.1 , state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified prior to starting work. Being fully vaccinated means two weeks after you have received the second dose in a two-dose series of a COVID-19 vaccine or a single-dose COVID-19 vaccine authorized for emergency use, licensed or otherwise authorized or approved by the U.S. Food and Drug Administration or listed for emergency use or otherwise approved by the World Health Organization. If you have questions, please contact Careers@ecy.wa.gov with “ COVID-19 vaccination” in the subject line.
Additional Application Instructions for Current Ecology Employees: Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources. Application Attestation: The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed. Other Information:
If you have specific questions about the position, please email Joy Espinoza at Joy.Espinoza@ecy.wa.gov . Please do not contact Joy to inquire about the status of your application. To request the full position description: email careers@ecy.wa.gov
Why work for Ecology? As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability. Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn , Twitter , Facebook , Instagram or our blog .
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186 . Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
May 08, 2023
Full time
Keeping Washington Clean and Evergreen The Central Region Director’s Office within the Department of Ecology is looking to fill a Receptionist (Office Assistant 3) position. This position will be located in our Central Region Office (CRO) in Union Gap, WA . Upon hire, you must live within a commutable distance from the duty station. In this role, you will serve as the receptionist and first point of contact for the Central Region Office (CRO). You’ll work with Ecology’s ten environmental programs, private stakeholders, and a variety of government agencies. You will direct calls, visitors, and staff; conduct records management, facility management, data entry, State Environmental Policy Act (SEPA) routing, distributing and processing mail/packages and serve as backup for the Customer Service Specialist 2 (Fleet Coordinator). You will also be the first point of contact for incidents that require documenting pertinent information and transferring to the Environmental Report Tracking System (ERTS) Coordinator for follow up. This position embodies the One-Ecology philosophy, requires a high degree of professionalism, ability to multi-task and provide excellent customer service. The ideal candidate will be bilingual and able to communicate in both English and Spanish. The mission of the Department of Ecology (Ecology) is to protect, preserve and enhance Washington’s land, air and water for current and future generations. The Central Regional Director's team is a group of hardworking individuals that take pride in their work and being a "team." It's a supportive environment where members of the team are encouraged to find new and improved ways of doing things. Telework options for this position: This position is required to work in the office Monday – Friday, 8 am – 5 pm. Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in “other information.” Schedules are dependent upon position needs and is subject to change. Application Timeline: The positions will remain open until filled, with an initial screening date of May 15, 2023. In order to be considered for initial screening, please submit an application on or before of May 14, 2023. The agency reserves the right to make an appointment any time after the initial screening date. Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s) , Public Employees Retirement System (PERS) , Vacation, Sick, and other Leave *, 11 Paid Holidays per year *, Public Service Loan Forgiveness , Tuition Waiver , Long Term Disability & Life Insurance , Deferred Compensation Programs , Dependent Care Assistance Program (DCAP) , Flexible Spending Arrangement (FSA) , Employee Assistance Program , Commute Trip Reduction Incentives (Download PDF reader) , Combined Fund Drive , SmartHealth * Click here for more information
About the Department of Ecology
Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people. To learn more, check out our Strategic Plan . Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:
A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
Opportunities to serve your community and make an impact through meaningful work.
Our commitment to DEIR Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
Diversity : We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions. Equity : We champion equity, recognizing that each of us need different things to thrive. Inclusion : We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work. Respect : We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement. We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.
Duties
What makes this role unique?
As our first point of contact, you will manage the front lobby area and our main Ecology phone line, responding to general inquiries from the public in both English and Spanish, government agencies and staff, both in person and over the phone so you will need to be able to multi-task while maintaining a high level of professionalism. You will engage with Ecology’s ten environmental programs and make determinations on directing inquiries. You’ll be responsible for coordinating emergency personnel (i.e. fire, police and medical) that come to the building in response to an emergency, serving as the first line of security for the Central Region Office. What you will do:
Use a multi-functional telephone with five incoming lines.
Process outgoing and incoming mail.
Direct customers to appropriate staff for assistance, handling multiple forms of communication simultaneously, and providing courteous customer service.
Use agency standard computer and computer software to:
Create, maintain, and print documents.
Access information on the web page.
Communicate through electronic mail.
Access the calendar and schedule time.
Schedule conference rooms.
Communicate effectively, verbally and in writing, with co-workers, agency staff, private sector and other government agencies. Maintain effective working relationships.
Participate in group processes and on teams.
Provide positive, accurate and pleasant customer service to external clients.
Take accurate messages and forward messages to the appropriate personnel.
Perform clerical support duties including but not limited to creating emails, typing letters, making copies, and scheduling meetings for the Region’s Business Administrator and other staff.
Research and produce copies of well logs for customers.
Qualifications
Required Qualifications: Years of required experience indicated below are full-time equivalent years. Full-time equivalent experience means that any experience where working hours were less than 40 hours per week will be prorated in order to meet the equivalency of full-time. We would calculate this by looking at the total hours worked per week, divide this by 40, and then multiply by the total number of months worked. Examples of the proration calculations are:
30 hours worked per week for 20 months: (30/40) x 20 months = 15 months full-time equivalent
20 hours worked per week for 12 months: (20/40) x 12 months = 6 months full-time equivalent
Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, education, and volunteer experience. See below for how you may qualify. A high school diploma or GED AND Two (2) years of clerical experience. Desired Qualifications: We highly encourage you to apply even if you do not have some (or all) of the desired experience below.
Experience working with diverse communities.
Microsoft Office Suite.
Ability to communicate fluently and effectively in English and Spanish.
Note : Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Supplemental Information
Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply. Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?
Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
If you need assistance applying for this job, please e-mail careers@ecy.wa.gov . Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile's main page.
If you are reading this announcement in print format , please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology .
Application Instructions: It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.
A cover letter describing why you are interested in this position.
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
A list of three professional references.
Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable. For Your Privacy: When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.):
Please be sure to remove private information such as your social security number, date of birth, etc.
Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
Per Governor Inslee’s Directive 22-13.1 , state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified prior to starting work. Being fully vaccinated means two weeks after you have received the second dose in a two-dose series of a COVID-19 vaccine or a single-dose COVID-19 vaccine authorized for emergency use, licensed or otherwise authorized or approved by the U.S. Food and Drug Administration or listed for emergency use or otherwise approved by the World Health Organization. If you have questions, please contact Careers@ecy.wa.gov with “ COVID-19 vaccination” in the subject line.
Additional Application Instructions for Current Ecology Employees: Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources. Application Attestation: The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed. Other Information:
If you have specific questions about the position, please email Joy Espinoza at Joy.Espinoza@ecy.wa.gov . Please do not contact Joy to inquire about the status of your application. To request the full position description: email careers@ecy.wa.gov
Why work for Ecology? As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability. Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn , Twitter , Facebook , Instagram or our blog .
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186 . Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
United Way of the Bluegrass
1389 Alexandria Dr, Lexington, KY 40504
United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky.
POSITION
The role of the WayPoint Coordinator, WayPoint Initiative (WCWI) is to assist clients who visit UWBG WayPoint Center - C entro San Juan Diego
UWBG WayPoint Centers are sites located in and around the neighborhoods they exist to serve and will provide a multitude of services including, but not limited to, financial stability education, free income tax preparation, and other programming related to empowering families and helping youth to succeed.
The WayPoint Coordinator reports directly to a WayPoint Manager.
ESSENTIAL FUNCTIONS:
Acts as the keyholder, or employee responsible for handling operational procedures, providing customer service, and maintaining a clean and orderly environment.
Serves as the first point of contact for any client seeking services.
Works alongside agency partners whose services are also offered within the center.
Performs intake for clients and connects them to appropriate services.
Collaborates with the UWBG 2-1-1 (24/7 365) Health & Human Services Referral line to coordinate services and referrals when necessary.
Is frontward facing and sees him/herself as an advocate for the community.
Understands and is mindful of the opportunities to expand the initiative and occasionally serves as UWBG’s representative to the surrounding community.
May rotate between assigned site and other Waypoint centers.
Manages documentation for organizational purposes, as well as management and reporting for federal and non-federal grants.
Other duties as assigned.
CORE UNITED WAY COMPETENCIES
❖ MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivation.
❖ RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
❖ COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
❖ RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
❖ BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
COMMUNITY IMPACT COMPETENCIES
Drive for Stakeholder Success
Effective Communication
Adaptability and Change Management
Cross-Functional Capability and Collaboration
QUALIFICATIONS:
Associate’s degree or equivalency required.
Minimum of two years of continuous work experience in an office environment required.
Fluent bi-lingual English/Spanish is required.
Work in human services, case management, counseling, eligibility determination, social services, non-profit, and oversight is preferred.
Computer literacy, particularly in Microsoft Office.
Knowledge of current conditions and history of the neighborhoods being served and surrounding nonprofit organizations is highly preferred.
Resident of one of the counties being served (past or present) highly preferred.
Strong organizational and time-management skills.
Excellent oral and written communication skills.
Strong customer service skills and enjoys working with the public.
Is empathetic and possesses the soft skills required to serve vulnerable populations with dignity and respect.
Is flexible and willing to work occasional evenings/nights; Saturday shift sometimes required.
PHYSICAL REQUIREMENTS The employee is regularly required to communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must have the ability to lift, carry, push, and/or pull objects weighing up to 50 lbs.
A valid Kentucky driver’s license is required as well as access to a reliable insured automobile to be used for work-related travel in the Central Kentucky area. Must be willing to occasionally work a non-standard work schedule including nights, weekends, and other unusual hours.
PRE-EMPLOYMENT SCREENING REQUIREMENTS
Any candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, language testing, and Motor Vehicle Record (MVR) review.
BENEFITS Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/STD<D insurance; generous parental leave policy, PTO, and more. Hourly rate - $18.97-$23.59.
APPLY Please visit UWBG’s Career Opportunities to complete an application.
May 05, 2023
Full time
United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky.
POSITION
The role of the WayPoint Coordinator, WayPoint Initiative (WCWI) is to assist clients who visit UWBG WayPoint Center - C entro San Juan Diego
UWBG WayPoint Centers are sites located in and around the neighborhoods they exist to serve and will provide a multitude of services including, but not limited to, financial stability education, free income tax preparation, and other programming related to empowering families and helping youth to succeed.
The WayPoint Coordinator reports directly to a WayPoint Manager.
ESSENTIAL FUNCTIONS:
Acts as the keyholder, or employee responsible for handling operational procedures, providing customer service, and maintaining a clean and orderly environment.
Serves as the first point of contact for any client seeking services.
Works alongside agency partners whose services are also offered within the center.
Performs intake for clients and connects them to appropriate services.
Collaborates with the UWBG 2-1-1 (24/7 365) Health & Human Services Referral line to coordinate services and referrals when necessary.
Is frontward facing and sees him/herself as an advocate for the community.
Understands and is mindful of the opportunities to expand the initiative and occasionally serves as UWBG’s representative to the surrounding community.
May rotate between assigned site and other Waypoint centers.
Manages documentation for organizational purposes, as well as management and reporting for federal and non-federal grants.
Other duties as assigned.
CORE UNITED WAY COMPETENCIES
❖ MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivation.
❖ RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
❖ COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
❖ RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
❖ BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
COMMUNITY IMPACT COMPETENCIES
Drive for Stakeholder Success
Effective Communication
Adaptability and Change Management
Cross-Functional Capability and Collaboration
QUALIFICATIONS:
Associate’s degree or equivalency required.
Minimum of two years of continuous work experience in an office environment required.
Fluent bi-lingual English/Spanish is required.
Work in human services, case management, counseling, eligibility determination, social services, non-profit, and oversight is preferred.
Computer literacy, particularly in Microsoft Office.
Knowledge of current conditions and history of the neighborhoods being served and surrounding nonprofit organizations is highly preferred.
Resident of one of the counties being served (past or present) highly preferred.
Strong organizational and time-management skills.
Excellent oral and written communication skills.
Strong customer service skills and enjoys working with the public.
Is empathetic and possesses the soft skills required to serve vulnerable populations with dignity and respect.
Is flexible and willing to work occasional evenings/nights; Saturday shift sometimes required.
PHYSICAL REQUIREMENTS The employee is regularly required to communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must have the ability to lift, carry, push, and/or pull objects weighing up to 50 lbs.
A valid Kentucky driver’s license is required as well as access to a reliable insured automobile to be used for work-related travel in the Central Kentucky area. Must be willing to occasionally work a non-standard work schedule including nights, weekends, and other unusual hours.
PRE-EMPLOYMENT SCREENING REQUIREMENTS
Any candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, language testing, and Motor Vehicle Record (MVR) review.
BENEFITS Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/STD<D insurance; generous parental leave policy, PTO, and more. Hourly rate - $18.97-$23.59.
APPLY Please visit UWBG’s Career Opportunities to complete an application.
The STEP Housing Technician (SHT) supports assigned households to achieve and maintain housing stability. The SHT provides support throughout the leasing process, which includes unit identification, lease negotiations, execution, and annual renewals. In addition, the SHT completes annual Eligibility Assessments to support the continuation of services and provides referrals to other supportive services throughout the year as needed.
The Supported Tenant Empowerment Program (STEP) is designed to work with clients living with chronic health conditions who have experienced homelessness to achieve housing stability and self-sufficiency. To achieve this, the SHT will collaborate with other supportive housing programs at AFC to ensure clients are enrolled in the supportive housing program that best meets their needs for support. In addition, this position will be expected to maintain regular notes and update client records in multiple databases. The STH reports directly to the Housing Program Manager and collaborates with Housing Stabilization Team to develop resources and strategies to address client needs better.
The salary range for this role is $40,000 to $45,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Client Services
• Connects with newly assigned clients to introduce themselves and schedule a formal meeting to assess housing needs and develop a housing workplan
• Develops quarterly work plans to connect with clients and landlords before the expiration of established leases
• Continuously assesses client needs and works with the Housing Stabilization Team to provide a seamless, effective service plan and make appropriate referrals to other departments and service providers when necessary
• Maintain accurate records of client engagement efforts, referrals, and client advocacy
• In collaboration with clients and landlords, submits requests for Emergency Financial Assistance as needed
• Completes leasing packets, service assessments, financial re-certifications, and other programmatic and billing documentation
• Utilizes housing service guide to assist in making referrals and helping PLWHA in need of individualized housing assistance
• Advocates for clients with higher service needs to secure placement in a supportive housing program that can better support client needs
Data Entry and Quality Assurance
• Collect and enter all programmatic paperwork and other required data elements into appropriate database
• Adhere to date entry timelines as outlined by Programmatic and Funder Guidelines
• Participate in financial and programmatic reconciliation meetings
• Utilize and interpret CaseWorthy and Tableau reports to ensure quality of data entered
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, World of Chocolate, and others
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Highschool Diploma or 1 or more years of Human Services experience
OR
1 or more years of Customer Service experience OR 1 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs
Preferred Qualifications
Bachelor’s Degree or 2 or more years of Human Services experience
OR
2 or more years of Customer Service experience OR 2 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs
KNOWLEDGE, SKILLS, AND ABILITIES
• Exceptional time management skills
• Client-Level Database
• Strong attention to detail and written Communication
• Cross-Departmental Communication
• Ability to present to large groups, and a comfort level with presentations generally
• Ability to work with diverse populations
• Bilingual - Spanish (Preferred)
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
• Valid Driver’s License (Preferred)
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Mar 07, 2023
Full time
The STEP Housing Technician (SHT) supports assigned households to achieve and maintain housing stability. The SHT provides support throughout the leasing process, which includes unit identification, lease negotiations, execution, and annual renewals. In addition, the SHT completes annual Eligibility Assessments to support the continuation of services and provides referrals to other supportive services throughout the year as needed.
The Supported Tenant Empowerment Program (STEP) is designed to work with clients living with chronic health conditions who have experienced homelessness to achieve housing stability and self-sufficiency. To achieve this, the SHT will collaborate with other supportive housing programs at AFC to ensure clients are enrolled in the supportive housing program that best meets their needs for support. In addition, this position will be expected to maintain regular notes and update client records in multiple databases. The STH reports directly to the Housing Program Manager and collaborates with Housing Stabilization Team to develop resources and strategies to address client needs better.
The salary range for this role is $40,000 to $45,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Client Services
• Connects with newly assigned clients to introduce themselves and schedule a formal meeting to assess housing needs and develop a housing workplan
• Develops quarterly work plans to connect with clients and landlords before the expiration of established leases
• Continuously assesses client needs and works with the Housing Stabilization Team to provide a seamless, effective service plan and make appropriate referrals to other departments and service providers when necessary
• Maintain accurate records of client engagement efforts, referrals, and client advocacy
• In collaboration with clients and landlords, submits requests for Emergency Financial Assistance as needed
• Completes leasing packets, service assessments, financial re-certifications, and other programmatic and billing documentation
• Utilizes housing service guide to assist in making referrals and helping PLWHA in need of individualized housing assistance
• Advocates for clients with higher service needs to secure placement in a supportive housing program that can better support client needs
Data Entry and Quality Assurance
• Collect and enter all programmatic paperwork and other required data elements into appropriate database
• Adhere to date entry timelines as outlined by Programmatic and Funder Guidelines
• Participate in financial and programmatic reconciliation meetings
• Utilize and interpret CaseWorthy and Tableau reports to ensure quality of data entered
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, World of Chocolate, and others
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Highschool Diploma or 1 or more years of Human Services experience
OR
1 or more years of Customer Service experience OR 1 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs
Preferred Qualifications
Bachelor’s Degree or 2 or more years of Human Services experience
OR
2 or more years of Customer Service experience OR 2 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs
KNOWLEDGE, SKILLS, AND ABILITIES
• Exceptional time management skills
• Client-Level Database
• Strong attention to detail and written Communication
• Cross-Departmental Communication
• Ability to present to large groups, and a comfort level with presentations generally
• Ability to work with diverse populations
• Bilingual - Spanish (Preferred)
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
• Valid Driver’s License (Preferred)
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
The Housing Navigation Manager is a member of AFC's Housing department and reports to the Director, Systems Change. The Housing Navigation Manager will provide support and management of AFC's Housing Navigation Program. This is a HUD Housing Opportunities for People with AIDS (HOPWA) Housing Information Services funded program through Chicago Department of Public Health (CDPH) and under the Resource Coordination Hub portfolio of HIV services funding. The Housing Navigation Program provides individuals and families living with HIV with the tools and knowledge needed to achieve and maintain long-term, stable housing.
The Housing Navigation Manager will ensure compliance with data collection requirements outlined by CDPH, HUD, and those required at AFC. This position will also provide direct supervision to the Housing Navigator at AFC. Successful leadership of the program requires the ability to collaborate with external partners (including the sub-contracted Housing Navigation partner agencies), funders, and other internal teams at AFC.
The salary range for this role is $50,000 to $53,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management and Supervision
• Manage Housing Navigation Program through direct supervision of the Housing Navigator at AFC and provide guidance and support to Housing Navigators at sub-contracted partner agencies
• Hire, train, mentor, and supervise assigned staff
• Create and maintain onboarding process for internal and external program hires
• Maintain and ensure effective implementation of program policies and procedures
• Coordinate day-to-day operations of Housing Navigation Program
• Ensure Housing Team's customer service standards when responding to client and internal and external partner calls, emails, and tickets
• Answer client calls from people living with HIV/AIDS and experiencing housing instability
• Conduct the Housing Screening and Referral Assessment with clients in need of housing services
• Manage referrals for Housing Navigation Program and assign to Housing Navigators
• Field complaint calls from program clients
• Redirect housing calls from current housing program clients to the appropriate program staff
• Provide case consultation with sub-contracted partner agencies, also internal and external partners as needed
• Support the overall work of the Systems Change Team
• Collaborate with internal AFC teams, including Housing Programs, Intake and Referral, Resource Coordination Hub, Quality Assurance, Data Services, and Program Development
• Assist in managing the AFC HOPWA Waitlist, lead pulls vetting as needed by AFC Housing Programs to fill vacancies
• Create monthly reports and assist Program Development in quarterly reports as required by the funders
Meetings and Trainings Facilitation
• Schedule and conduct onboarding training for internal and external program hires
• Create and maintain annual partner meeting schedules and e-calendar invites for the monthly Housing Navigator and quarterly Supervisor meetings
• Prepare meeting materials ahead of scheduled meeting, including agendas
• Facilitate monthly partner meetings with the Housing Navigators
• Facilitate quarterly partner meeting with the Housing Navigator Supervisors
• Lead trainings for internal and external stakeholders on housing navigation related topics, such as housing 101, tenants rights, and housing resources
• Deliver presentations to internal and external stakeholders to promote Housing Navigation Program services, referral process, and best practices
• Attend and participate in recurring team, department, and cross-team meetings
• Attend and present updates at recurring meetings with the funders
• Attend required conferences and trainings/webinars
• Support Program Director in program related meetings as needed
Quality Assurance and Data Entry
• Review and approve eligibility data for newly enrolled clients in the AFC database;
• Monitor compliance and data quality of program assessments, case notes, services, and referrals for enrolled clients in the AFC database
• Provide ongoing technical assistance to Housing Navigation partners in use of the AFC database
• Organize and lead annual site visits to sub-contracted Housing Navigation partners, includes reviewing files for eligibility and compliance and compiling reports of findings, if any
• Prepare for and participate in annual site visits and audits by program funders
• Meet with the Quality Management Team monthly to review and discuss data quality and issues, opportunities for improvement, and explore new ideas
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, etc.
• Update job knowledge, including participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations • Protect the organization's value and manage risk by keeping information confidential.
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITES
• Housing Navigator
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High school diploma
• 4 years of social services experience and 2 or more years of management experience
Preferred Qualifications
• Bachelor's degree and 1 or more year of management experience
• Experience with HIV services or homeless services
• Bilingual speaking skills, Spanish - English
KNOWLEDGE, SKILLS AND ABILITIES
• Exceptional time management skills
• Strong attention to detail
• Database use
• Administrative ability
• Supervision of staff
• Effective written and verbal communication
• Resolving conflicts
• Meeting facilitation
• Knowledge of HIV services and/or homeless population
REQIUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone
Mar 07, 2023
Full time
The Housing Navigation Manager is a member of AFC's Housing department and reports to the Director, Systems Change. The Housing Navigation Manager will provide support and management of AFC's Housing Navigation Program. This is a HUD Housing Opportunities for People with AIDS (HOPWA) Housing Information Services funded program through Chicago Department of Public Health (CDPH) and under the Resource Coordination Hub portfolio of HIV services funding. The Housing Navigation Program provides individuals and families living with HIV with the tools and knowledge needed to achieve and maintain long-term, stable housing.
The Housing Navigation Manager will ensure compliance with data collection requirements outlined by CDPH, HUD, and those required at AFC. This position will also provide direct supervision to the Housing Navigator at AFC. Successful leadership of the program requires the ability to collaborate with external partners (including the sub-contracted Housing Navigation partner agencies), funders, and other internal teams at AFC.
The salary range for this role is $50,000 to $53,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Management and Supervision
• Manage Housing Navigation Program through direct supervision of the Housing Navigator at AFC and provide guidance and support to Housing Navigators at sub-contracted partner agencies
• Hire, train, mentor, and supervise assigned staff
• Create and maintain onboarding process for internal and external program hires
• Maintain and ensure effective implementation of program policies and procedures
• Coordinate day-to-day operations of Housing Navigation Program
• Ensure Housing Team's customer service standards when responding to client and internal and external partner calls, emails, and tickets
• Answer client calls from people living with HIV/AIDS and experiencing housing instability
• Conduct the Housing Screening and Referral Assessment with clients in need of housing services
• Manage referrals for Housing Navigation Program and assign to Housing Navigators
• Field complaint calls from program clients
• Redirect housing calls from current housing program clients to the appropriate program staff
• Provide case consultation with sub-contracted partner agencies, also internal and external partners as needed
• Support the overall work of the Systems Change Team
• Collaborate with internal AFC teams, including Housing Programs, Intake and Referral, Resource Coordination Hub, Quality Assurance, Data Services, and Program Development
• Assist in managing the AFC HOPWA Waitlist, lead pulls vetting as needed by AFC Housing Programs to fill vacancies
• Create monthly reports and assist Program Development in quarterly reports as required by the funders
Meetings and Trainings Facilitation
• Schedule and conduct onboarding training for internal and external program hires
• Create and maintain annual partner meeting schedules and e-calendar invites for the monthly Housing Navigator and quarterly Supervisor meetings
• Prepare meeting materials ahead of scheduled meeting, including agendas
• Facilitate monthly partner meetings with the Housing Navigators
• Facilitate quarterly partner meeting with the Housing Navigator Supervisors
• Lead trainings for internal and external stakeholders on housing navigation related topics, such as housing 101, tenants rights, and housing resources
• Deliver presentations to internal and external stakeholders to promote Housing Navigation Program services, referral process, and best practices
• Attend and participate in recurring team, department, and cross-team meetings
• Attend and present updates at recurring meetings with the funders
• Attend required conferences and trainings/webinars
• Support Program Director in program related meetings as needed
Quality Assurance and Data Entry
• Review and approve eligibility data for newly enrolled clients in the AFC database;
• Monitor compliance and data quality of program assessments, case notes, services, and referrals for enrolled clients in the AFC database
• Provide ongoing technical assistance to Housing Navigation partners in use of the AFC database
• Organize and lead annual site visits to sub-contracted Housing Navigation partners, includes reviewing files for eligibility and compliance and compiling reports of findings, if any
• Prepare for and participate in annual site visits and audits by program funders
• Meet with the Quality Management Team monthly to review and discuss data quality and issues, opportunities for improvement, and explore new ideas
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, etc.
• Update job knowledge, including participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations • Protect the organization's value and manage risk by keeping information confidential.
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITES
• Housing Navigator
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High school diploma
• 4 years of social services experience and 2 or more years of management experience
Preferred Qualifications
• Bachelor's degree and 1 or more year of management experience
• Experience with HIV services or homeless services
• Bilingual speaking skills, Spanish - English
KNOWLEDGE, SKILLS AND ABILITIES
• Exceptional time management skills
• Strong attention to detail
• Database use
• Administrative ability
• Supervision of staff
• Effective written and verbal communication
• Resolving conflicts
• Meeting facilitation
• Knowledge of HIV services and/or homeless population
REQIUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone
Alliance is seeking candidates for the role of Behavioral Health Crisis Clinician. The role is primarily responsible for conducting telephonic screening, triage and referral functions for individuals seeking services. The Clinician ensures that individuals calling with service needs are safely linked in a timely fashion with available services and/or community resources. The Clinician may also provide crisis service authorizations for both state and Medicaid funded emergency type services.
This position will be equipped with all supplies and technologies to be able to work from home. The selected candidate must reside in North Carolina and is required to attend an initial 6 to 8- week virtual training period, Monday-Friday, between 9a.m. to 5p.m. Transition to permanent schedule to follow a successful training period. Some holiday hours are required.
We are seeking to fill two positions to work one of the following schedules:
Sunday, Monday, Tuesday, Wednesday 8am- 6pm
Wednesday, Thursday, Friday, Saturday 8am-6pm
Responsibilities & Duties
Conduct Initial Screenings, Assessments, and Reviews, and make referrals
Receive escalated calls from Member & Recipient Service Representatives who identified callers during initial screening that have urgent or emergent needs. Callers may be actively psychotic, actively suicidal, actively homicidal, intoxicated, in active withdrawal and/or experiencing a medical emergency
Make clinical triage decisions based on often limited information obtained during telephonic screening
Ensure individuals receive a comprehensive screening and appropriate referral that matches level of service needed
Maintain safety of all callers, which may include contacting and mobilizing community first responders, (EMS, CIT officers, police, mobile crisis teams)
Engage Decision to Warn when working with callers with active homicidal ideation, according to policy
Report to Child Protective Services and Adult Protective Services, when warranted
Identify high risk/special health care needs populations and refer to Care Coordination
Review caller history, when available, in the client management system to help determine most appropriate referral option
Use electronic scheduling system to schedule and secure assessment appointments with contracted providers based on consumer’s choice of service providers – considering consumer’s needs, location, and other provider characteristics
Complete specialized screening documentation for all service-related calls; document all incoming call activity in MCO tracking system
Simultaneously operate and navigate a multi-function phone system with multiple software programs while managing caller needs; serially operate and navigate multiple software programs in course of all duties
Engage in follow-up activities to ensure consumers were seen for scheduled assessments and crisis follow-up appointments
Route incoming calls to appropriate MCO departments when inquiries cannot be adequately addressed at the Call Center level
Work independently to prioritize tasks and maintain idle status in call queue during high call volume and/or low staffing periods
Simultaneous to other tasks, monitor incoming fax system and overflow vendor reports to ensure written referrals receive appropriate attention within expected time frames
Provide Support, Consultation, & Leadership
Interact with community emergency services orally while receiving information orally and in writing via IM
Engage interpreter services when needed and adjust communication accordingly
Provide oversight and clinical review of calls managed by overflow vendor
Assist callers with addressing obstacles to accessing care and identify available resources
Provide consultation and support to non-licensed Call Center staff
Thoroughly train incoming staff to job duties and provide additional training to staff throughout clinical operations in the functions of the call center
Compliance & Reporting
Read, integrate, and adapt procedural tasks in a rapidly changing, paperless work environment
Recognize and report quality concerns to supervisor and Provider Network Department
Report patterns of atypical call and service-seeking patterns to supervisor
Minimum Requirements
Education & Experience
Master’s degree in Human Services field and minimum of three (3) years post degree experience in a community, business or governmental program that delivers mental health support services (e.g., adults with mental illness, children with severe emotional disturbance, and persons with developmental disabilities, adults, and children with substance abuse disorders)
Special Requirements
Requires individual to be Bilingual (clinically fluent) in Spanish and English. Testing before hire will be required.
Current, active, and unrestricted behavioral license issued by a North Carolina Professional Board, (LCSW, LCMHC, LCAS, LPA, LMFT)
Knowledge, Skills, & Abilities
Fluent in both Spanish and English for conversational and clinical language
Knowledge of relevant state and federal laws (i.e., protection of client rights, mandatory reporting, and confidentiality).
Knowledge of treatment modalities (i.e., Crisis Intervention, Motivational Interviewing, and Systems Theory).
Knowledge of culturally competent practices.
Knowledge of diagnostic and Statistical Manual of Mental disorders 5th edition.
Thorough knowledge of the operation of MCO/LME structure within the North Carolina mental health system.
Thorough knowledge of ASAM Criteria and resources in identified catchment area.
Skill in the use of multiple software platforms and strong keyboarding skills to complete referral process.
Skill troubleshooting minor technological issues independently.
Considerable skill in identifying appropriate level of care based on information provided during time limited telephonic assessment.
Ability to assess clinical level of need telephonically.
Ability to multi-task and focus in a distracting environment.
Ability to read, analyze, interpret, and implement regulations, policies, and procedures; transfer verbal information into written documentation, and the reverse; simultaneously incorporate written and oral information while speaking and typing.
Ability to provide crisis response and deescalate difficult callers.
Ability to coordinate effectively with staff from various agencies.
Ability to manage time, problem solve, and prioritize work independently.
Demonstrate flexibility and ability to work cohesively in a team.
Ability to remain composed during high-stress, crisis-related calls.
Ability to express ideas clearly and concisely orally and in written documents.
Salary Range
$50,865.49 to $87,563.63/Annually
Feb 14, 2023
Full time
Alliance is seeking candidates for the role of Behavioral Health Crisis Clinician. The role is primarily responsible for conducting telephonic screening, triage and referral functions for individuals seeking services. The Clinician ensures that individuals calling with service needs are safely linked in a timely fashion with available services and/or community resources. The Clinician may also provide crisis service authorizations for both state and Medicaid funded emergency type services.
This position will be equipped with all supplies and technologies to be able to work from home. The selected candidate must reside in North Carolina and is required to attend an initial 6 to 8- week virtual training period, Monday-Friday, between 9a.m. to 5p.m. Transition to permanent schedule to follow a successful training period. Some holiday hours are required.
We are seeking to fill two positions to work one of the following schedules:
Sunday, Monday, Tuesday, Wednesday 8am- 6pm
Wednesday, Thursday, Friday, Saturday 8am-6pm
Responsibilities & Duties
Conduct Initial Screenings, Assessments, and Reviews, and make referrals
Receive escalated calls from Member & Recipient Service Representatives who identified callers during initial screening that have urgent or emergent needs. Callers may be actively psychotic, actively suicidal, actively homicidal, intoxicated, in active withdrawal and/or experiencing a medical emergency
Make clinical triage decisions based on often limited information obtained during telephonic screening
Ensure individuals receive a comprehensive screening and appropriate referral that matches level of service needed
Maintain safety of all callers, which may include contacting and mobilizing community first responders, (EMS, CIT officers, police, mobile crisis teams)
Engage Decision to Warn when working with callers with active homicidal ideation, according to policy
Report to Child Protective Services and Adult Protective Services, when warranted
Identify high risk/special health care needs populations and refer to Care Coordination
Review caller history, when available, in the client management system to help determine most appropriate referral option
Use electronic scheduling system to schedule and secure assessment appointments with contracted providers based on consumer’s choice of service providers – considering consumer’s needs, location, and other provider characteristics
Complete specialized screening documentation for all service-related calls; document all incoming call activity in MCO tracking system
Simultaneously operate and navigate a multi-function phone system with multiple software programs while managing caller needs; serially operate and navigate multiple software programs in course of all duties
Engage in follow-up activities to ensure consumers were seen for scheduled assessments and crisis follow-up appointments
Route incoming calls to appropriate MCO departments when inquiries cannot be adequately addressed at the Call Center level
Work independently to prioritize tasks and maintain idle status in call queue during high call volume and/or low staffing periods
Simultaneous to other tasks, monitor incoming fax system and overflow vendor reports to ensure written referrals receive appropriate attention within expected time frames
Provide Support, Consultation, & Leadership
Interact with community emergency services orally while receiving information orally and in writing via IM
Engage interpreter services when needed and adjust communication accordingly
Provide oversight and clinical review of calls managed by overflow vendor
Assist callers with addressing obstacles to accessing care and identify available resources
Provide consultation and support to non-licensed Call Center staff
Thoroughly train incoming staff to job duties and provide additional training to staff throughout clinical operations in the functions of the call center
Compliance & Reporting
Read, integrate, and adapt procedural tasks in a rapidly changing, paperless work environment
Recognize and report quality concerns to supervisor and Provider Network Department
Report patterns of atypical call and service-seeking patterns to supervisor
Minimum Requirements
Education & Experience
Master’s degree in Human Services field and minimum of three (3) years post degree experience in a community, business or governmental program that delivers mental health support services (e.g., adults with mental illness, children with severe emotional disturbance, and persons with developmental disabilities, adults, and children with substance abuse disorders)
Special Requirements
Requires individual to be Bilingual (clinically fluent) in Spanish and English. Testing before hire will be required.
Current, active, and unrestricted behavioral license issued by a North Carolina Professional Board, (LCSW, LCMHC, LCAS, LPA, LMFT)
Knowledge, Skills, & Abilities
Fluent in both Spanish and English for conversational and clinical language
Knowledge of relevant state and federal laws (i.e., protection of client rights, mandatory reporting, and confidentiality).
Knowledge of treatment modalities (i.e., Crisis Intervention, Motivational Interviewing, and Systems Theory).
Knowledge of culturally competent practices.
Knowledge of diagnostic and Statistical Manual of Mental disorders 5th edition.
Thorough knowledge of the operation of MCO/LME structure within the North Carolina mental health system.
Thorough knowledge of ASAM Criteria and resources in identified catchment area.
Skill in the use of multiple software platforms and strong keyboarding skills to complete referral process.
Skill troubleshooting minor technological issues independently.
Considerable skill in identifying appropriate level of care based on information provided during time limited telephonic assessment.
Ability to assess clinical level of need telephonically.
Ability to multi-task and focus in a distracting environment.
Ability to read, analyze, interpret, and implement regulations, policies, and procedures; transfer verbal information into written documentation, and the reverse; simultaneously incorporate written and oral information while speaking and typing.
Ability to provide crisis response and deescalate difficult callers.
Ability to coordinate effectively with staff from various agencies.
Ability to manage time, problem solve, and prioritize work independently.
Demonstrate flexibility and ability to work cohesively in a team.
Ability to remain composed during high-stress, crisis-related calls.
Ability to express ideas clearly and concisely orally and in written documents.
Salary Range
$50,865.49 to $87,563.63/Annually
WORK SCHEDULE: This position is On-Call specifically for Adolescent Housing Services (Under-18), part-time , and non-exempt. Work schedules will vary and may include days, weekends, swing, grave, and holidays depending on program need. Shifts Coverage Needed: (Day shift hours are from 7:00 a.m. to 3:00 p.m. or 8:00 a.m. to 4:00 p.m., Swing shifts are 3:00pm to 11pm or 4:00 p.m. to 12:00 a.m., and Grave shift hours are 11:00 p.m. to 7:00 a.m. or 12:00 a.m. to 8:00 a.m.). On-Calls typically work mostly weekends, holidays, and emergency shift openings but schedules may vary due to emergent needs of program. On-Calls receive $1.75 per hour pay differential in lieu of benefits.
All applicants who work in our Casa de los Amigos program will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT ADOLESCENT HOUSING SERVICES: YouthCare’s Adolescent Housing Services is composed of two short-term shelters - HOPE Center and Adolescent Shelter, a shelter for unaccompanied minors Casa De Los Amigos, and long-term transitional living program Pathways. This department serves adolescents aged 12 to 17, is licensed by Washington State Department of Licensing Resources, and follow the Washington Administrative Codes (WAC 110-145-XXXX).
POSITION SUMMARY: Under the supervision of the Program Manager and/or Program Supervisor at each program location, the On-Call Youth Counselor for Adolescent Housing Services is responsible for the daily management of the program site. All Housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. Youth Counselor's task is to create a safe and caring environment for high risk youth in residence who are preparing to transition to become more self-sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
ESSENTIAL RESPONSIBILITIES:
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention to residents. Must be able to apply positive behavior modification techniques and model effective de-escalation and problem-solving skills.
Provide transportation with agency vehicles and or support for appointments (medical, counseling, etc.) as needed.
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filling shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in On-Call basis for the program and the agency, as required by individual program and agency needs.
With direction from Manager or Supervisor, help plan for, direct and/or provide support for recreational, educational, and therapeutic activities that are in alignment with service plans and permanency goals.
Instruct and assist youth in self-care skills/tasks, including personal care and preparing food for meals and snacks in accordance with posted menus. May be required to assist in packing client belongings and cleaning and sanitizing of exited bedrooms.
Depending on program needs, at designated times, prepare and cook meals for up to 20 clients.
Attend and fully participate in training sessions as required by program contracts (a minimum of 24 hours is required per year for Pathways, Hope Center, and Adolescent Shelter. A minimum of 40 hours per year is required for Casa).
Respond to program leadership for shift openings. Must provide monthly availability for at least three shifts per month.
Read and Complete daily progress notes, emails, logbook, and any other tracking documentation of provided client services.
Comply with mandated reporting requirements as outlined in the WACs.
Oversee the safety and cleanliness of the facility, including the restrooms, laundry room, the community room, and adjoining deck. Perform light janitorial work, including vacuuming carpets; taking out trash; sweeping/mopping floors; and similar tasks. Compile maintenance requests and submit to Program Manager or Program Supervisor as needed.
May need to dispense medication, and complete related documentation. May need to perform weekly medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Complete incident reports on any facility damage, medical emergencies or any significant incident which occurs in program or with client care.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
1 year of experience successfully working with at-risk-youth or young adults in a crisis, during outreach efforts or in residential setting.
High School Diploma or GED.
Experience and credentials must comply with program contract requirements including but not limited to the Washington State Department of Children, Youth & Families (DCYF) background check and must be at least 21 years of age. DCYF background checks is required for all employees working in Under-18 Housing programs.
Fluency in Spanish (both written and verbal).
PREFERRED REQUIREMENTS:
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred. Bilingual candidates strongly encouraged to apply.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Computer software skills including Windows, Microsoft outlook, Microsoft Word
Initiative, creativity, reliability, flexibility, thoroughness
Strong oral and written communication skills with good quality spelling, grammar and punctuation
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by youth and understanding of emotionally, physically and sexually abused youth.
Ability to coordinate overall program functioning.
Ability to answer program phone, complete intakes/exits, and communicate with guardians, supervisors, and community resources. Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and youth safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: Tax-deferred 401(k) retirement participation is available to eligible On-Call employees after successful completion of the 90-day Introductory Period. On-Call employees also earn Sick and Safe Leave in compliance with the City of Seattle Ordinance.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
Feb 03, 2023
Full time
WORK SCHEDULE: This position is On-Call specifically for Adolescent Housing Services (Under-18), part-time , and non-exempt. Work schedules will vary and may include days, weekends, swing, grave, and holidays depending on program need. Shifts Coverage Needed: (Day shift hours are from 7:00 a.m. to 3:00 p.m. or 8:00 a.m. to 4:00 p.m., Swing shifts are 3:00pm to 11pm or 4:00 p.m. to 12:00 a.m., and Grave shift hours are 11:00 p.m. to 7:00 a.m. or 12:00 a.m. to 8:00 a.m.). On-Calls typically work mostly weekends, holidays, and emergency shift openings but schedules may vary due to emergent needs of program. On-Calls receive $1.75 per hour pay differential in lieu of benefits.
All applicants who work in our Casa de los Amigos program will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT ADOLESCENT HOUSING SERVICES: YouthCare’s Adolescent Housing Services is composed of two short-term shelters - HOPE Center and Adolescent Shelter, a shelter for unaccompanied minors Casa De Los Amigos, and long-term transitional living program Pathways. This department serves adolescents aged 12 to 17, is licensed by Washington State Department of Licensing Resources, and follow the Washington Administrative Codes (WAC 110-145-XXXX).
POSITION SUMMARY: Under the supervision of the Program Manager and/or Program Supervisor at each program location, the On-Call Youth Counselor for Adolescent Housing Services is responsible for the daily management of the program site. All Housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. Youth Counselor's task is to create a safe and caring environment for high risk youth in residence who are preparing to transition to become more self-sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
ESSENTIAL RESPONSIBILITIES:
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention to residents. Must be able to apply positive behavior modification techniques and model effective de-escalation and problem-solving skills.
Provide transportation with agency vehicles and or support for appointments (medical, counseling, etc.) as needed.
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filling shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in On-Call basis for the program and the agency, as required by individual program and agency needs.
With direction from Manager or Supervisor, help plan for, direct and/or provide support for recreational, educational, and therapeutic activities that are in alignment with service plans and permanency goals.
Instruct and assist youth in self-care skills/tasks, including personal care and preparing food for meals and snacks in accordance with posted menus. May be required to assist in packing client belongings and cleaning and sanitizing of exited bedrooms.
Depending on program needs, at designated times, prepare and cook meals for up to 20 clients.
Attend and fully participate in training sessions as required by program contracts (a minimum of 24 hours is required per year for Pathways, Hope Center, and Adolescent Shelter. A minimum of 40 hours per year is required for Casa).
Respond to program leadership for shift openings. Must provide monthly availability for at least three shifts per month.
Read and Complete daily progress notes, emails, logbook, and any other tracking documentation of provided client services.
Comply with mandated reporting requirements as outlined in the WACs.
Oversee the safety and cleanliness of the facility, including the restrooms, laundry room, the community room, and adjoining deck. Perform light janitorial work, including vacuuming carpets; taking out trash; sweeping/mopping floors; and similar tasks. Compile maintenance requests and submit to Program Manager or Program Supervisor as needed.
May need to dispense medication, and complete related documentation. May need to perform weekly medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Complete incident reports on any facility damage, medical emergencies or any significant incident which occurs in program or with client care.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
1 year of experience successfully working with at-risk-youth or young adults in a crisis, during outreach efforts or in residential setting.
High School Diploma or GED.
Experience and credentials must comply with program contract requirements including but not limited to the Washington State Department of Children, Youth & Families (DCYF) background check and must be at least 21 years of age. DCYF background checks is required for all employees working in Under-18 Housing programs.
Fluency in Spanish (both written and verbal).
PREFERRED REQUIREMENTS:
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred. Bilingual candidates strongly encouraged to apply.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Computer software skills including Windows, Microsoft outlook, Microsoft Word
Initiative, creativity, reliability, flexibility, thoroughness
Strong oral and written communication skills with good quality spelling, grammar and punctuation
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by youth and understanding of emotionally, physically and sexually abused youth.
Ability to coordinate overall program functioning.
Ability to answer program phone, complete intakes/exits, and communicate with guardians, supervisors, and community resources. Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and youth safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: Tax-deferred 401(k) retirement participation is available to eligible On-Call employees after successful completion of the 90-day Introductory Period. On-Call employees also earn Sick and Safe Leave in compliance with the City of Seattle Ordinance.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.