Operations Account Manager

  • EDS Service Solutions
  • Charlotte, NC, USA
  • Mar 12, 2018
Full time Transportation

Job Description

We are currently seeking an Operations Account Manager to join our management team in the Charlotte area. If you have a strong business acumen and management capabilities in areas such as recruiting, scheduling, cost & risk management and service delivery then this may be the opportunity you've been searching for.

Manage and grow our Charlotte Airport Office. EDS, a National Travel and Transportation outsourcing firm, has several contracts and is in need of a "boots on the ground" manager to work with our clients and hire our on-site staff. We are a top rated rental company and provide the job training plus many opportunities.

Responsibilities and Duties

Duties at this location include but are not limited to:

  • * Managing the day-to-day operations for airport location including responsibility for achieving safety and loss control and profitability weekly goals. Bonus structure based on increased volume and profitability.
  • Seeking opportunities for improvements, efficiency, and business growth. Makes recommendations and implements best practices and procedures.
  • Problem-solving and create new training and policies and procedures as needed.
  • Partnering closely with Corporate Recruiting & Human Resource Managers to achieve employee requirements to include:
  • Workforce planning, scheduling, and forecasting.
  • Onboarding and training procedures for assigned account.
  • Employee motivation, career advancement, and termination procedures.
  • Serving as a key point of contact for client management. Partner with client solving issues while maintaining high-performance standards and SLA's for client's core business services.

Qualifications and Skills

Required Knowledge and Experience

  • Strong leadership skills with a least five years of progressive experience leading teams and/or operations.
  • Experience in employment processes such as recruiting, hiring, retention/turnover management, progressive discipline, and termination.
  • Experience working in a business-to-business outsourcing environment.
  • Track record of success in managing a local P&L
  • Knowledgeable of KPI development, implementation, and management.
  • Hands on experience in controlling losses relative to workers compensation and general liability insurance highly desired.
  • Experience working with an organized workforce.
  • Bilingual a must- English AND Spanish
  • College degree is a plus.


Operations-Plant Management



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