IsI is looking for an IT Support Technician Tier II to join our IT Support team. A Tier II Technician is responsible for resolving complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I. This position reports to the IT Operations Manager.
Duties/Responsibilities:
Diagnose and resolve customer reported system incidents, problems, and events in accordance to SLA Goals
Document, track, and evaluate work completed on support request tickets
Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards
Accept Ticket Escalations from Tier I technicians
Troubleshoot system hardware and software issues
Onboarding new employees
Monitor and report client-level computer system performance
Create SOP’s and KB Articles to assist with customer needs
Assist with onboarding & continuing education of all new technicians, and coach them on company processes and procedures
Take directions and manage tasks assigned from Team Leads
Ability to manage multiple service requests at a time
Collaborate with internal teams and members to deliver solutions that exceed client expectations
Assist with technical issue/risk management processes
Follow through on timelines and meet expectations for the support lifecycle
Train clients on support processes and procedures
Use judgment and discretion to recommend changes that result in increased efficiency in the migration process
Assist in the production of client-facing documentation
Work independently and as part of a team to deliver completed requests on time and under budget
Contribute to client knowledge base and assist in creation of SOPs
Provide guidance and coaching for all new technicians during the 90 Day onboarding period
Meet progress points outlined by Team Leads during 90 Onboarding Process
Collab with team members to evaluate and make changes to support desk processes & procedures as needed
Assist with asset inventory & stock
Troubleshoot Microsoft 365 Platform Services across all organizational levels.
Troubleshoot implementations and supporting Microsoft 365 Groups.
Analyze, and deliver operations solutions on the Microsoft 365 platform components.
Assist with the troubleshooting of Microsoft 365 Groups, Teams, OneDrive for Business, Exchange Online, SharePoint Online
Work to become a Subject Matter Expert on Microsoft 365 capabilities and dependencies.
Willingness to participate in after-hours (evenings and weekends) planned maintenance operations and troubleshooting of critical issues
Qualifications:
US Citizenship Required
3+ years troubleshooting and configuring hardware and software
3+ years customer service experience
Knowledge of NIST 800-53, NIST 800-171, NIST 800-172 and CMMC Levels 1, 2, and 3
Experience with infrastructure technology including public and private cloud concepts such as Software as a Service (SaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS), and Infrastructure as a Service (IaaS)
Experience with Microsoft 365 Applications
Experience with Microsoft 365 Commercial, Microsoft 365 Government Cloud (GCC/GCC-High), Exchange 2007-2016, Exchange Online, One Drive for Business, Microsoft Teams, Microsoft Intune
Experience with MS Azure Active Directory, Office 365 Suite Admin, Multifactor Authentication, Google G-Suite, Windows Server, DNS, VPN Connections, Ticketing Systems, Antivirus Software, Advanced Threat Management Tools, Privileged Access Management, Mobile Device Management, Apple Business Manager
Experience creating and managing SOPs
Experience with Service Level Agreements
Exhibit professionalism in the workplace
Excellent customer relationship skills
Excellent organizational skills, and attention to detail
Excellent oral and written communication skills
Ability to work independently and as part of a team
Excellent critical thinking skills, logical problem-solving ability, and a willingness to learn
Exhibit attention to detail and ability to work effectively in situations involving uncertainty or lack of information
Experience working in a high-paced environment
Experience prioritizing tasks with minimal guidance to meet/exceed deadlines
A willingness to think outside of the box to provide innovative solutions for clients
Experience solving challenging technical business problems
Preferred Qualifications:
BS Degree in Computer Science, or equivalent work or military experience
ITIL v 4.0, CompTIA A+, CompTIA Sec+, Net+ Certifications
Microsoft 365 Certified: M365 Fundamentals, Messaging Administrator Associate, Teams Administrator Associate, Security Administrator Associate, Teamwork Administrator Associate, Enterprise Administrator Expert, and Modern Desktop Administrator
What we offer:
The salary range for this role is $60,000-$75,000
Opportunity for Hybrid work
A competitive salary and benefits package
A casual, friendly, and relaxed work environment
Professional growth encouragement and support
Industrial Security Integrators, LLC (“IsI”) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.
May 10, 2024
Full time
IsI is looking for an IT Support Technician Tier II to join our IT Support team. A Tier II Technician is responsible for resolving complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I. This position reports to the IT Operations Manager.
Duties/Responsibilities:
Diagnose and resolve customer reported system incidents, problems, and events in accordance to SLA Goals
Document, track, and evaluate work completed on support request tickets
Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards
Accept Ticket Escalations from Tier I technicians
Troubleshoot system hardware and software issues
Onboarding new employees
Monitor and report client-level computer system performance
Create SOP’s and KB Articles to assist with customer needs
Assist with onboarding & continuing education of all new technicians, and coach them on company processes and procedures
Take directions and manage tasks assigned from Team Leads
Ability to manage multiple service requests at a time
Collaborate with internal teams and members to deliver solutions that exceed client expectations
Assist with technical issue/risk management processes
Follow through on timelines and meet expectations for the support lifecycle
Train clients on support processes and procedures
Use judgment and discretion to recommend changes that result in increased efficiency in the migration process
Assist in the production of client-facing documentation
Work independently and as part of a team to deliver completed requests on time and under budget
Contribute to client knowledge base and assist in creation of SOPs
Provide guidance and coaching for all new technicians during the 90 Day onboarding period
Meet progress points outlined by Team Leads during 90 Onboarding Process
Collab with team members to evaluate and make changes to support desk processes & procedures as needed
Assist with asset inventory & stock
Troubleshoot Microsoft 365 Platform Services across all organizational levels.
Troubleshoot implementations and supporting Microsoft 365 Groups.
Analyze, and deliver operations solutions on the Microsoft 365 platform components.
Assist with the troubleshooting of Microsoft 365 Groups, Teams, OneDrive for Business, Exchange Online, SharePoint Online
Work to become a Subject Matter Expert on Microsoft 365 capabilities and dependencies.
Willingness to participate in after-hours (evenings and weekends) planned maintenance operations and troubleshooting of critical issues
Qualifications:
US Citizenship Required
3+ years troubleshooting and configuring hardware and software
3+ years customer service experience
Knowledge of NIST 800-53, NIST 800-171, NIST 800-172 and CMMC Levels 1, 2, and 3
Experience with infrastructure technology including public and private cloud concepts such as Software as a Service (SaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS), and Infrastructure as a Service (IaaS)
Experience with Microsoft 365 Applications
Experience with Microsoft 365 Commercial, Microsoft 365 Government Cloud (GCC/GCC-High), Exchange 2007-2016, Exchange Online, One Drive for Business, Microsoft Teams, Microsoft Intune
Experience with MS Azure Active Directory, Office 365 Suite Admin, Multifactor Authentication, Google G-Suite, Windows Server, DNS, VPN Connections, Ticketing Systems, Antivirus Software, Advanced Threat Management Tools, Privileged Access Management, Mobile Device Management, Apple Business Manager
Experience creating and managing SOPs
Experience with Service Level Agreements
Exhibit professionalism in the workplace
Excellent customer relationship skills
Excellent organizational skills, and attention to detail
Excellent oral and written communication skills
Ability to work independently and as part of a team
Excellent critical thinking skills, logical problem-solving ability, and a willingness to learn
Exhibit attention to detail and ability to work effectively in situations involving uncertainty or lack of information
Experience working in a high-paced environment
Experience prioritizing tasks with minimal guidance to meet/exceed deadlines
A willingness to think outside of the box to provide innovative solutions for clients
Experience solving challenging technical business problems
Preferred Qualifications:
BS Degree in Computer Science, or equivalent work or military experience
ITIL v 4.0, CompTIA A+, CompTIA Sec+, Net+ Certifications
Microsoft 365 Certified: M365 Fundamentals, Messaging Administrator Associate, Teams Administrator Associate, Security Administrator Associate, Teamwork Administrator Associate, Enterprise Administrator Expert, and Modern Desktop Administrator
What we offer:
The salary range for this role is $60,000-$75,000
Opportunity for Hybrid work
A competitive salary and benefits package
A casual, friendly, and relaxed work environment
Professional growth encouragement and support
Industrial Security Integrators, LLC (“IsI”) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.
Entravision is a leading global advertising, media and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers. Our service portfolio enables high-performance campaigns while using highly competitive audience reach, cutting-edge mobile programmatic solutions, machine-learned bidding algorithms and demand-side platforms on a global scale.
In the US, Entravision is a leader in Hispanic marketing & media solutions serving both local and national Clients for more than 25 years. Our unique portfolio includes primarily Spanish language TV & Radio broadcast assets across 35 markets, an exclusive audio network & streaming platform, and a robust mix of curated digital & social media content solutions.
IT Support Specialist
Santa Monica, CA | Full Time
Summary Entravision Communications Corporation (NYSE: EVC) one of the fastest growing Hispanic multi-media companies seeks an IT Support Specialist to join our team. The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
Responsibilities
Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position.
Administers servers and network equipment as directed by the Sr. Administrators.
Assists with administration of all applications and VoIP system.
Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
Places software into production by loading software into computer; entering necessary commands.
Places hardware into production by establishing connections; entering necessary commands.
Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
Maintains system capability by testing computer components.
Maintains historical records by documenting hardware and software changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Competencies
Technical Capability.
Strategic Thinking.
Effective Communication Skills.
Leadership.
Teamwork.
Desired Skills and Experience:
AA degree or higher in Information Systems or a related major preferred, or equivalent years of experience, or certifications.
Must have more than 4 years of IT Support experience in an IT Support position
Thorough knowledge of Microsoft Office Suite, Microsoft Operating Systems Experience with G-Suite and other cloud system administration.
Experience providing local and remote support to a diverse user base.
Ambitious,/Motivated Self-starter with the ability to complete work independently and within a team environment.'
Ability to multi-task multiple projects, provide support with a high level of Customer Service.
Ability to learn new technologies to implement and support in a dynamic environment.
Enthusiastic, committed, proactive and resourceful; can be counted on to get the job done.
Able to work autonomously as well as being a good team player.
The following skills are a plus:
Experience with Macintosh systems (Mac OSX)
Experience troubleshooting and maintaining telephony systems
Experience maintaining local and wide area network hardware.
POSITION TYPE/EXPECTED HOURS OF WORK This is a Full Time position. Actual schedule and hours may vary. SUPERVISORY RESPONSIBILITY Reports directly to IT Manager Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees. Entravision Communications is an Equal Opportunity Employer. We encourage women and minorities to apply
Apr 02, 2024
Full time
Entravision is a leading global advertising, media and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers. Our service portfolio enables high-performance campaigns while using highly competitive audience reach, cutting-edge mobile programmatic solutions, machine-learned bidding algorithms and demand-side platforms on a global scale.
In the US, Entravision is a leader in Hispanic marketing & media solutions serving both local and national Clients for more than 25 years. Our unique portfolio includes primarily Spanish language TV & Radio broadcast assets across 35 markets, an exclusive audio network & streaming platform, and a robust mix of curated digital & social media content solutions.
IT Support Specialist
Santa Monica, CA | Full Time
Summary Entravision Communications Corporation (NYSE: EVC) one of the fastest growing Hispanic multi-media companies seeks an IT Support Specialist to join our team. The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
Responsibilities
Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position.
Administers servers and network equipment as directed by the Sr. Administrators.
Assists with administration of all applications and VoIP system.
Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
Places software into production by loading software into computer; entering necessary commands.
Places hardware into production by establishing connections; entering necessary commands.
Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
Maintains system capability by testing computer components.
Maintains historical records by documenting hardware and software changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Competencies
Technical Capability.
Strategic Thinking.
Effective Communication Skills.
Leadership.
Teamwork.
Desired Skills and Experience:
AA degree or higher in Information Systems or a related major preferred, or equivalent years of experience, or certifications.
Must have more than 4 years of IT Support experience in an IT Support position
Thorough knowledge of Microsoft Office Suite, Microsoft Operating Systems Experience with G-Suite and other cloud system administration.
Experience providing local and remote support to a diverse user base.
Ambitious,/Motivated Self-starter with the ability to complete work independently and within a team environment.'
Ability to multi-task multiple projects, provide support with a high level of Customer Service.
Ability to learn new technologies to implement and support in a dynamic environment.
Enthusiastic, committed, proactive and resourceful; can be counted on to get the job done.
Able to work autonomously as well as being a good team player.
The following skills are a plus:
Experience with Macintosh systems (Mac OSX)
Experience troubleshooting and maintaining telephony systems
Experience maintaining local and wide area network hardware.
POSITION TYPE/EXPECTED HOURS OF WORK This is a Full Time position. Actual schedule and hours may vary. SUPERVISORY RESPONSIBILITY Reports directly to IT Manager Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees. Entravision Communications is an Equal Opportunity Employer. We encourage women and minorities to apply
The College of Charleston
Charleston, South Carolina
Temporary Photography and Senior Thesis Course Technician (F/T*)
Posting Details
POSTING INFORMATION
Internal Title
Temporary Photography and Senior Thesis Course Technician (F/T*)
Department
Studio Arts
Minimum Requirements
Two + years of college-level training in Studio Art and extensive analog photography and digital lab experience. BA or BFA degree in Studio Art with Photography concentration preferable. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Must be proficient with all digital and analog, black and white, photographic processes including the mechanics and operation of digital and 35mm cameras, principles of digital photography, Mac operating systems, Adobe software particularly Lightroom, Bridge, Photoshop, InDesign, Epson printers and Pro Kit scanners, monitor and printer calibration, and exhibition installation of 2D and 3D artwork. Must possess strong studio art orientation and a commitment to diversity, equity, and inclusion. The ability to establish and maintain effective working relationships with Studio Art faculty, undergraduate students and staff is required.
Additional Comments Regarding Position
This is a temporary position with benefits. Candidate must be willing to work a 36-hour weekly schedule consisting mostly of evening and weekend hours for the academic year, two semesters, approximately 35 weeks total. There are no lab work hours during spring, summer or winter breaks when classes are not in session. Approximate schedule: MW 5:00pm-12:00am, TR 6:00pm -12:00am, SAT or SUN 12:00pm-4:00pm+6:00-10:00pm
*The candidate filling this position may be eligible for healthcare benefits.
Special Instructions to Applicants
Please submit a current CV detailing all related educational and work experience. Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
**Pay rate is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu .
Hours Per Week
36 hours/week for academic school year
Pay Rate
**$18.00/hour
Posting Date
03/22/2024
Closing Date
04/09/2024
Benefits
Health/Dental/Vision – Click Here
Life Insurance
Long Term Disability
Retirement
Free CARTA Bus Service
Employee Assistance Program ( EAP )
Open Until Filled
No
Posting Number
T202405
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15101
Job Duties
Job Duties
Activity
Activity: Manage and oversee software maintenance for the Mac computer lab and Adobe programs, Mac operating desktop computers, inkjet printers and scanners and their calibration. Assist students in troubleshooting with photography software and printing
Essential or Marginal
Essential
Percent of Time
35%
Activity
Activity: Manage the inventory, ordering, and mixing of darkroom chemicals and oversee student equipment maintenance and borrowing, and use of lighting studio. Assist students who have questions about black and white photography and film development.
Essential or Marginal
Essential
Percent of Time
35%
Activity
Activity: Assist senior-level students with photographing their artwork, assemble the ARTS 418 course catalog of student artwork in Adobe InDesign and assist with all aspects of 2D and 3D art installation for senior exhibitions.
Essential or Marginal
Essential
Percent of Time
20%
Activity
Activity: Organize and maintain cleanliness, order, security and safety in the darkroom, digital lab and CATO 414 classroom. Assist faculty with technology use, building and classroom maintenance.
Essential or Marginal
Essential
Percent of Time
10%
Mar 22, 2024
Full time
Temporary Photography and Senior Thesis Course Technician (F/T*)
Posting Details
POSTING INFORMATION
Internal Title
Temporary Photography and Senior Thesis Course Technician (F/T*)
Department
Studio Arts
Minimum Requirements
Two + years of college-level training in Studio Art and extensive analog photography and digital lab experience. BA or BFA degree in Studio Art with Photography concentration preferable. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Must be proficient with all digital and analog, black and white, photographic processes including the mechanics and operation of digital and 35mm cameras, principles of digital photography, Mac operating systems, Adobe software particularly Lightroom, Bridge, Photoshop, InDesign, Epson printers and Pro Kit scanners, monitor and printer calibration, and exhibition installation of 2D and 3D artwork. Must possess strong studio art orientation and a commitment to diversity, equity, and inclusion. The ability to establish and maintain effective working relationships with Studio Art faculty, undergraduate students and staff is required.
Additional Comments Regarding Position
This is a temporary position with benefits. Candidate must be willing to work a 36-hour weekly schedule consisting mostly of evening and weekend hours for the academic year, two semesters, approximately 35 weeks total. There are no lab work hours during spring, summer or winter breaks when classes are not in session. Approximate schedule: MW 5:00pm-12:00am, TR 6:00pm -12:00am, SAT or SUN 12:00pm-4:00pm+6:00-10:00pm
*The candidate filling this position may be eligible for healthcare benefits.
Special Instructions to Applicants
Please submit a current CV detailing all related educational and work experience. Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
**Pay rate is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu .
Hours Per Week
36 hours/week for academic school year
Pay Rate
**$18.00/hour
Posting Date
03/22/2024
Closing Date
04/09/2024
Benefits
Health/Dental/Vision – Click Here
Life Insurance
Long Term Disability
Retirement
Free CARTA Bus Service
Employee Assistance Program ( EAP )
Open Until Filled
No
Posting Number
T202405
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/15101
Job Duties
Job Duties
Activity
Activity: Manage and oversee software maintenance for the Mac computer lab and Adobe programs, Mac operating desktop computers, inkjet printers and scanners and their calibration. Assist students in troubleshooting with photography software and printing
Essential or Marginal
Essential
Percent of Time
35%
Activity
Activity: Manage the inventory, ordering, and mixing of darkroom chemicals and oversee student equipment maintenance and borrowing, and use of lighting studio. Assist students who have questions about black and white photography and film development.
Essential or Marginal
Essential
Percent of Time
35%
Activity
Activity: Assist senior-level students with photographing their artwork, assemble the ARTS 418 course catalog of student artwork in Adobe InDesign and assist with all aspects of 2D and 3D art installation for senior exhibitions.
Essential or Marginal
Essential
Percent of Time
20%
Activity
Activity: Organize and maintain cleanliness, order, security and safety in the darkroom, digital lab and CATO 414 classroom. Assist faculty with technology use, building and classroom maintenance.
Essential or Marginal
Essential
Percent of Time
10%
Clark College is currently accepting applications for a full-time, permanent classified IT Customer Support – Entry position. This position is a part of the IT Client Services division and directly supports Clark College faculty and staff by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment at the college. This position will assist in overseeing the Service Center operations.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITES:
Act as the first point of contact for incoming technology requests.
Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.
Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
Perform IT inventory procedures and assist with the distribution of technology equipment.
Assist in managing the college's teleconferencing technologies.
Ensure continuous customer support and contact with customers.
Escalate critical system interruptions with IT incident response personnel.
Create a safe, bias-free working environment, which engenders respect for differences.
Perform related duties as required.
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
Associate’s degree.
Two (2) years’ work experience in the following areas: Answering technical assistant calls, logging tickets, and walking clients through technical issues.
Repairing, diagnosing, and troubleshooting computers, software, and peripherals (printers, monitors, scanners) in a network environment.
Using diagnostic tools in the repair of hardware and software.
Installing, testing, and configuring Microsoft Windows workstations. Experience creating and modifying Active Directory users and groups for administrative access to network shares and printer queues.
Strong organizational and time management skills.
JOB READINESS/WORKING CONDITIONS:
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
Ability to work independently.
Ability to accurately and thoroughly document work and keep all documentation up to date.
The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
This position is represented by Washington Public Employees Association.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events.
SALARY/BENEFITS:
Salary Range: $4,948-$6,656/month | Step A-M (commensurate with qualifications and experience) | Range: 01IT | Code: 482CS
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver .
APPLICATION DEADLINE:
Required application materials must be completed and submitted online by 3 p.m., August 22, 2023.
REQUIRED ONLINE APPLICATION MATERIALS:
Clark College online application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs .
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu .
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php .
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office.
Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
August 1, 2023
23-00072
Aug 02, 2023
Full time
Clark College is currently accepting applications for a full-time, permanent classified IT Customer Support – Entry position. This position is a part of the IT Client Services division and directly supports Clark College faculty and staff by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment at the college. This position will assist in overseeing the Service Center operations.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITES:
Act as the first point of contact for incoming technology requests.
Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.
Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
Perform IT inventory procedures and assist with the distribution of technology equipment.
Assist in managing the college's teleconferencing technologies.
Ensure continuous customer support and contact with customers.
Escalate critical system interruptions with IT incident response personnel.
Create a safe, bias-free working environment, which engenders respect for differences.
Perform related duties as required.
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
Associate’s degree.
Two (2) years’ work experience in the following areas: Answering technical assistant calls, logging tickets, and walking clients through technical issues.
Repairing, diagnosing, and troubleshooting computers, software, and peripherals (printers, monitors, scanners) in a network environment.
Using diagnostic tools in the repair of hardware and software.
Installing, testing, and configuring Microsoft Windows workstations. Experience creating and modifying Active Directory users and groups for administrative access to network shares and printer queues.
Strong organizational and time management skills.
JOB READINESS/WORKING CONDITIONS:
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
Ability to work independently.
Ability to accurately and thoroughly document work and keep all documentation up to date.
The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
This position is represented by Washington Public Employees Association.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events.
SALARY/BENEFITS:
Salary Range: $4,948-$6,656/month | Step A-M (commensurate with qualifications and experience) | Range: 01IT | Code: 482CS
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver .
APPLICATION DEADLINE:
Required application materials must be completed and submitted online by 3 p.m., August 22, 2023.
REQUIRED ONLINE APPLICATION MATERIALS:
Clark College online application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs .
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu .
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php .
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office.
Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
August 1, 2023
23-00072
Position Summary: This position will provide advanced IT Service Desk technical support for Kenan-Flagler faculty, staff, and students, providing timely support to customers via walk-in, phone, and email-based contacts. This position requires advanced technical knowledge of computers, operating systems, client-server, and cloud-based applications as well as comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support. This position will identify reoccurring problems and trends and recommend solutions to resolve. This position will serve as a technical resource for other technicians and may serve on a project team as an expert in a specialty area. This position will consult with Kenan-Flagler leadership, faculty, staff, students and higher-level IT technical specialists and analysts to resolve technical problems to support our teaching and research mission. This position requires strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Demonstration of commitment to providing excellent customer service is essential. Areas of IT Service Desk support include, but are not limited to:
* Consulting with Kenan-Flagler leadership, faculty, staff, students, peers and/or managers to develop requirements, solve advanced problems and/or proactively establish technical direction required to attain the teaching and research mission of the school. * Testing new innovative technologies, such as artificial intelligence and cloud applications, to ensure compatibility with Kenan-Flagler systems and applications as well as secure configuration that meets UNC Information Security Control Standards. * Collecting data for analytics, benchmarking, and trending. Develop Service Desk data reporting model. * Installing and configuring whole disk encryption (Bit locker) to provide data encryption at rest on Kenan-Flagler managed devices. * Configuring Sensitive User Group (SUG) computers and assisting with SUG employee security awareness orientation consultations. * Providing support, troubleshooting and end user training for Microsoft 365 cloud applications. * Training and mentoring student service desk apprentices. * Assisting clients with remote access and authentication (VPN\network connectivity, Multi-factor authentication/Multi-tenant access). * Providing live secondary classroom support services to support innovative teaching. * Assisting with compute equipment deployments and ensuring all IT Service Management asset details are entered/updated in the ITSM tool. * Installing and configuring hardware, software, printers to support professional business school clients. Compute device reimaging and software upgrades. Microsoft Windows, Apple MAC OS X operating systems support. * Managing Kenan-Flagler print servers and print queues. Required Qualifications, Competencies, and Experience: * Experience with cloud computing concepts and Microsoft 365 applications support * Experience supporting a hybrid office and remote work IT environment * Experience preparing and loading images on Windows and Apple computers. * Experience with ticket management in an IT Service Management (ITSM) system * Experience with support of Microsoft Windows and Apple OS support * Experience with supporting Networked Print servers and print queues * Demonstration of commitment to providing excellent customer service * Demonstration of strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Preferred Qualifications, Competencies, and Experience: * Familiarity with configuration and support of Bit locker drive encryption * Experience with end user training of Microsoft 365 applications, including Teams, SharePoint, and OneDrive * Experience with IT Service Management (ITSM) systems, SolarWinds and ServiceNow * Experience imaging and preparing Apple computers for deployment in an enterprise environment. JAMF and MDT experience preferred. * Experience working in an Academic IT environment. * Familiarity with Microsoft Active Directory * Experience triaging end user support calls related to information security * Ability to communicate effectively, both verbally and in writing. * Experience with technical solution development and consultation. Minimum Qualifications:
Graduation from high school and one year in the field of technology related to the position’s role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. - Journey level requires an additional six months experience - Advanced level requires an additional one year of experience.
Jul 28, 2023
Full time
Position Summary: This position will provide advanced IT Service Desk technical support for Kenan-Flagler faculty, staff, and students, providing timely support to customers via walk-in, phone, and email-based contacts. This position requires advanced technical knowledge of computers, operating systems, client-server, and cloud-based applications as well as comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support. This position will identify reoccurring problems and trends and recommend solutions to resolve. This position will serve as a technical resource for other technicians and may serve on a project team as an expert in a specialty area. This position will consult with Kenan-Flagler leadership, faculty, staff, students and higher-level IT technical specialists and analysts to resolve technical problems to support our teaching and research mission. This position requires strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Demonstration of commitment to providing excellent customer service is essential. Areas of IT Service Desk support include, but are not limited to:
* Consulting with Kenan-Flagler leadership, faculty, staff, students, peers and/or managers to develop requirements, solve advanced problems and/or proactively establish technical direction required to attain the teaching and research mission of the school. * Testing new innovative technologies, such as artificial intelligence and cloud applications, to ensure compatibility with Kenan-Flagler systems and applications as well as secure configuration that meets UNC Information Security Control Standards. * Collecting data for analytics, benchmarking, and trending. Develop Service Desk data reporting model. * Installing and configuring whole disk encryption (Bit locker) to provide data encryption at rest on Kenan-Flagler managed devices. * Configuring Sensitive User Group (SUG) computers and assisting with SUG employee security awareness orientation consultations. * Providing support, troubleshooting and end user training for Microsoft 365 cloud applications. * Training and mentoring student service desk apprentices. * Assisting clients with remote access and authentication (VPN\network connectivity, Multi-factor authentication/Multi-tenant access). * Providing live secondary classroom support services to support innovative teaching. * Assisting with compute equipment deployments and ensuring all IT Service Management asset details are entered/updated in the ITSM tool. * Installing and configuring hardware, software, printers to support professional business school clients. Compute device reimaging and software upgrades. Microsoft Windows, Apple MAC OS X operating systems support. * Managing Kenan-Flagler print servers and print queues. Required Qualifications, Competencies, and Experience: * Experience with cloud computing concepts and Microsoft 365 applications support * Experience supporting a hybrid office and remote work IT environment * Experience preparing and loading images on Windows and Apple computers. * Experience with ticket management in an IT Service Management (ITSM) system * Experience with support of Microsoft Windows and Apple OS support * Experience with supporting Networked Print servers and print queues * Demonstration of commitment to providing excellent customer service * Demonstration of strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Preferred Qualifications, Competencies, and Experience: * Familiarity with configuration and support of Bit locker drive encryption * Experience with end user training of Microsoft 365 applications, including Teams, SharePoint, and OneDrive * Experience with IT Service Management (ITSM) systems, SolarWinds and ServiceNow * Experience imaging and preparing Apple computers for deployment in an enterprise environment. JAMF and MDT experience preferred. * Experience working in an Academic IT environment. * Familiarity with Microsoft Active Directory * Experience triaging end user support calls related to information security * Ability to communicate effectively, both verbally and in writing. * Experience with technical solution development and consultation. Minimum Qualifications:
Graduation from high school and one year in the field of technology related to the position’s role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. - Journey level requires an additional six months experience - Advanced level requires an additional one year of experience.
The Foundation is happy to announce an opening for the position of IT and AV Support Technician . This position provides primary end user support on all hardware and software, network operations, telecommunications, and audio-visual system. The technician performs a variety of computer systems administration and support tasks for the organization. Working as a member of the IT and Facilities Services team, the technician provides support cross-functionally to ensure exceptional service throughout the organization.
At the Foundation, we believe that keeping equity at the heart of our work will lead us to better health. That starts from within, including intentional application of diversity, equity, and inclusion practices that guide how we operate and work in communities across Colorado. For example, our cornerstones are designed to help ensure that:
We serve Coloradans who have less power, privilege and income, and prioritize Coloradans of color.
We do everything with the intent of creating health equity.
We are informed by the community and those we exist to serve.
Candidates will have a personal commitment and connection with our mission and cornerstones; work well in ambiguity and managing change; and proactively identify opportunities to advance our mission while remaining grounded in the day-to-day responsibilities of the technology and facilities services team.
Ideal candidates will:
Be skilled at analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware and operating systems.
Advanced familiarity with audio visual tools and technology
Have solid practical experience in network and application administration support.
Possess a keen eye for detail and demonstrated expertise in quality assurance.
Familiarity with service desk ticket systems and processes.
Be skilled in basic project management practices
Qualified candidates must have at a minimum:
Associate’s degree and 2 years’ experience OR 4 years’ relevant experience in lieu of degree.
2 years’ experience in IT end user support
Advanced proficiency in all MS business and server products, cybersecurity, networking, and infrastructure tools
Ability to move/lift 50 pounds on a regular basis
Valid Colorado driver’s license
While the Foundation works on a hybrid model, members of this team may be required to be onsite when other staff are not and must have 24/7 availability, as needed, for technical emergencies and off-hours maintenance.
It’s an exciting time to join the Foundation whose assets include a complex investment portfolio valued at approximately $2.6 billion and whose annual grant making is in excess of $100 million. Additional benefits are a robust benefit and wellness package, 401(k) match, and generous paid leave programs. The starting range for this non-exempt position is $30.96/hr - $35.62/hr and is eligible for all CHF benefits. This is a full-time position in Denver, Colorado with the exception of required travel. The Foundation has a mandatory COVID-19 vaccine policy in place for all staff.
This is an extraordinary opportunity for an individual to have a meaningful impact through their professional contributions. Interested candidates may submit their resumes and cover letters on the Colorado Health Foundation’s website (w ww.coloradohealth.org ). This position closes on December 11, 2022. The Colorado Health Foundation is an Equal Opportunity Employer and invites qualified candidates from all backgrounds to apply.
Nov 21, 2022
Full time
The Foundation is happy to announce an opening for the position of IT and AV Support Technician . This position provides primary end user support on all hardware and software, network operations, telecommunications, and audio-visual system. The technician performs a variety of computer systems administration and support tasks for the organization. Working as a member of the IT and Facilities Services team, the technician provides support cross-functionally to ensure exceptional service throughout the organization.
At the Foundation, we believe that keeping equity at the heart of our work will lead us to better health. That starts from within, including intentional application of diversity, equity, and inclusion practices that guide how we operate and work in communities across Colorado. For example, our cornerstones are designed to help ensure that:
We serve Coloradans who have less power, privilege and income, and prioritize Coloradans of color.
We do everything with the intent of creating health equity.
We are informed by the community and those we exist to serve.
Candidates will have a personal commitment and connection with our mission and cornerstones; work well in ambiguity and managing change; and proactively identify opportunities to advance our mission while remaining grounded in the day-to-day responsibilities of the technology and facilities services team.
Ideal candidates will:
Be skilled at analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware and operating systems.
Advanced familiarity with audio visual tools and technology
Have solid practical experience in network and application administration support.
Possess a keen eye for detail and demonstrated expertise in quality assurance.
Familiarity with service desk ticket systems and processes.
Be skilled in basic project management practices
Qualified candidates must have at a minimum:
Associate’s degree and 2 years’ experience OR 4 years’ relevant experience in lieu of degree.
2 years’ experience in IT end user support
Advanced proficiency in all MS business and server products, cybersecurity, networking, and infrastructure tools
Ability to move/lift 50 pounds on a regular basis
Valid Colorado driver’s license
While the Foundation works on a hybrid model, members of this team may be required to be onsite when other staff are not and must have 24/7 availability, as needed, for technical emergencies and off-hours maintenance.
It’s an exciting time to join the Foundation whose assets include a complex investment portfolio valued at approximately $2.6 billion and whose annual grant making is in excess of $100 million. Additional benefits are a robust benefit and wellness package, 401(k) match, and generous paid leave programs. The starting range for this non-exempt position is $30.96/hr - $35.62/hr and is eligible for all CHF benefits. This is a full-time position in Denver, Colorado with the exception of required travel. The Foundation has a mandatory COVID-19 vaccine policy in place for all staff.
This is an extraordinary opportunity for an individual to have a meaningful impact through their professional contributions. Interested candidates may submit their resumes and cover letters on the Colorado Health Foundation’s website (w ww.coloradohealth.org ). This position closes on December 11, 2022. The Colorado Health Foundation is an Equal Opportunity Employer and invites qualified candidates from all backgrounds to apply.
The Information Technology Help Desk Technician is responsible for providing network and hardware maintenance and support, help desk support to end users, and provide backup to the Director of Information Technology for a variety of network, hardware, and software applications. The IT Help Desk Technician is a member of the Operations team, which includes the areas of Human Resources, Information Technology, and general office oversight. The Operations team works together to provide high quality and timely support to the work of the organization, with a focus on providing excellent customer services to its internal customers while maintaining excellent relations with external contacts.
The salary range for this role is $52,000 to $60,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Help Desk Support
Process and respond to various help desk support tickets for end-users
Provide Level I Help Desk support for end-users using Microsoft Office Suite, Microsoft Office 365, and various applications (i.e., Financial Edge, Raiser's Edge, Provide)
Provide Level I support of desktops, laptops, mobile devices, and network peripherals
Provide Level I support for printers and photocopiers, including ensuring maintenance of toner stock and coordinating service calls for maintenance and repair
Conduct Level I configuration and setup of systems as assigned by the Director of Information Technology
IT Administrative Support
Maintain AFC 'how to' documentation
Maintain hardware and software inventory
Image, configure, and set-up new workstations and mobile devices
Manage and audit updates on endpoint devices
Create new user accounts as needed
Maintain and monitor hardware and software inventory
Maintain telephone system, including adding new users, moving extensions, and other duties
Maintain toner stock
Maintain recycling program for printer toner and discontinued IT equipment
Maintain the organizational integrity of IT workspaces
Serve as network emergency on-call backup to the Director of Information Technology
Other
Assist the Director of Information Technology and the IT Help Desk Manager on other IT-related matters as needed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
1 year of Help Desk Support experience
Preferred Qualifications
Associate’s Degree in Computer Science or related field AND 1 or more years Help Desk Support experience
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of Windows and the Microsoft 365 Suite troubleshooting
Knowledge of computer hardware and troubleshooting
Willingness to provide excellent customer service
Attention to detail including following Policies and Procedures
Ability to perform administrative tasks
Ability to problem solve and adapt
Patience to work with end users of various technical abilities
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment. Additionally, the ability to lift, setup, and arrange various computer equipment, as well do wire management under desks and other various small areas. Occasional lifting and mounting of heavier objects such as servers and switches may be required.
Aug 24, 2022
Full time
The Information Technology Help Desk Technician is responsible for providing network and hardware maintenance and support, help desk support to end users, and provide backup to the Director of Information Technology for a variety of network, hardware, and software applications. The IT Help Desk Technician is a member of the Operations team, which includes the areas of Human Resources, Information Technology, and general office oversight. The Operations team works together to provide high quality and timely support to the work of the organization, with a focus on providing excellent customer services to its internal customers while maintaining excellent relations with external contacts.
The salary range for this role is $52,000 to $60,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Help Desk Support
Process and respond to various help desk support tickets for end-users
Provide Level I Help Desk support for end-users using Microsoft Office Suite, Microsoft Office 365, and various applications (i.e., Financial Edge, Raiser's Edge, Provide)
Provide Level I support of desktops, laptops, mobile devices, and network peripherals
Provide Level I support for printers and photocopiers, including ensuring maintenance of toner stock and coordinating service calls for maintenance and repair
Conduct Level I configuration and setup of systems as assigned by the Director of Information Technology
IT Administrative Support
Maintain AFC 'how to' documentation
Maintain hardware and software inventory
Image, configure, and set-up new workstations and mobile devices
Manage and audit updates on endpoint devices
Create new user accounts as needed
Maintain and monitor hardware and software inventory
Maintain telephone system, including adding new users, moving extensions, and other duties
Maintain toner stock
Maintain recycling program for printer toner and discontinued IT equipment
Maintain the organizational integrity of IT workspaces
Serve as network emergency on-call backup to the Director of Information Technology
Other
Assist the Director of Information Technology and the IT Help Desk Manager on other IT-related matters as needed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
1 year of Help Desk Support experience
Preferred Qualifications
Associate’s Degree in Computer Science or related field AND 1 or more years Help Desk Support experience
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of Windows and the Microsoft 365 Suite troubleshooting
Knowledge of computer hardware and troubleshooting
Willingness to provide excellent customer service
Attention to detail including following Policies and Procedures
Ability to perform administrative tasks
Ability to problem solve and adapt
Patience to work with end users of various technical abilities
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment. Additionally, the ability to lift, setup, and arrange various computer equipment, as well do wire management under desks and other various small areas. Occasional lifting and mounting of heavier objects such as servers and switches may be required.
We are seeking a Entry Level Desktop Hardware Technician to support the Enterprise Service Desk (ESD) with Defense Logistics Agency (DLA).
The Entry level Desktop Hardware Technician performs a variety of routine hardware related tasks for various types of fully integrated computer-based systems.
RESPONSIBILITES
Under supervision, demonstrate an ability to install, configure, repair, and maintain fully integrated information technology computer-based systems internal and peripheral devices, memory chips, video cards, hard drives, printers, network interface cards, media converters, and other peripheral devices.
Responsible for day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting customer schedules.
Will require onsite travel using personal vehicle, company van, company golf cart or another motorized vehicle.
REQUIRED QUALIFICATIONS:
Clearance: Secret
Formal education and six months prior experience.
Have an ability to get and hold a current National Agency Check with Local Agency Check with Credit Check (NACLC)
Must have valid state driver’s license, personal vehicle and proof of insurance.
Jun 14, 2022
Full time
We are seeking a Entry Level Desktop Hardware Technician to support the Enterprise Service Desk (ESD) with Defense Logistics Agency (DLA).
The Entry level Desktop Hardware Technician performs a variety of routine hardware related tasks for various types of fully integrated computer-based systems.
RESPONSIBILITES
Under supervision, demonstrate an ability to install, configure, repair, and maintain fully integrated information technology computer-based systems internal and peripheral devices, memory chips, video cards, hard drives, printers, network interface cards, media converters, and other peripheral devices.
Responsible for day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting customer schedules.
Will require onsite travel using personal vehicle, company van, company golf cart or another motorized vehicle.
REQUIRED QUALIFICATIONS:
Clearance: Secret
Formal education and six months prior experience.
Have an ability to get and hold a current National Agency Check with Local Agency Check with Credit Check (NACLC)
Must have valid state driver’s license, personal vehicle and proof of insurance.
We are seeking a Computer Operator to support the Enterprise Service Desk (ESD) with Defense Logistics Agency (DLA).
RESPONSIBILITIES
Basic Level: Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting. Ability to operate a wide variety of system components to include hardware, software, and mass storage technology. Ability to operate under supervision communications-computer systems, and install, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software.
REQUIRED QUALIFICATIONS
Minimum Experience:
One (1) year relevant experience
Jun 14, 2022
Full time
We are seeking a Computer Operator to support the Enterprise Service Desk (ESD) with Defense Logistics Agency (DLA).
RESPONSIBILITIES
Basic Level: Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting. Ability to operate a wide variety of system components to include hardware, software, and mass storage technology. Ability to operate under supervision communications-computer systems, and install, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software.
REQUIRED QUALIFICATIONS
Minimum Experience:
One (1) year relevant experience
ORGANIZATION
United Way of Salt Lake (UWSL) is changing the way organizations, communities, schools, governments, and individuals work to fix complex social problems. Together, we can help every child and family succeed at school and life. UWSL’s workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, equity, and results. We offer competitive compensation including a comprehensive benefit package, generous paid time off, and hybrid, flexible schedules. People with diverse backgrounds and abilities are encouraged to apply. Join us in changing the world and giving everyone in our community an equitable opportunity to live their best life.
POSITION OVERVIEW
The IT Support Technician ensures United Way of Salt Lake (UWSL) staff members have secure and reliable access to network(s), hardware, and enterprise and specific org-approved software solutions. This position will provide regular, in-person and remote assistance to team members and is expected to be onsite four days a week. This position is expected to provide excellent customer service and IT support to our 80+ team members, helping non-technical users navigate their technology tools while ensuring a secure and policy-driven environment.
ESSENTIAL FUNCTIONS
Provision/setup laptops and other technology hardware
Track and schedule preventive maintenance
Provision and terminate accounts in enterprise software
Conduct monthly security audits
Lead all email, security, and backup efforts
Resolve and manage IT help desk support, opening tickets with vendors as needed
Ensure all system/driver/software patches updates are completed on each company owned endpoint
Keep Wi-Fi, ethernet, and VPN network running including managing switches, cabling, firewall and internet connectivity
Maintain inventory and maintenance records of all related technology related hardware
Assist with staff education for enterprise software and hardware care through ongoing training and development of self-help tools
Secure quotes and make recommendations for technology purchases
Provide monthly reports on help desk, equipment status, and security risks
Provide both remote and in person support/troubleshooting with end users
Administrator Office 365, Exchange Online and Azure AD including SSO
Domain name management including DKIM, CNAME records
Manage relationships with technology vendors
Other duties as assigned
BENEFITS
The position is a non-exempt position with full benefits. $20-$25 hourly. Wage to commensurate with experience.
REQUIRED COMPETENCIES
Tech Savvy. Anticipates and adopts innovations in business-building digital and technology applications.
Ability to troubleshoot through a variety of methodologies
Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
End-user Focus. Builds strong relationships with end-users, engages them in design and testing, and delivers user-centric solutions.
Plans and Aligns. Plans and prioritizes work to meet commitments that are aligned with organizational goals. Works to understand organizational goals and their contributions to them.
MINIMUM QUALIFICATIONS
1-2 years of experience providing technical support and troubleshooting computer equipment remotely and in person or comparable education/certifications.
Experience using deployment tools to image and update devices
Strong understanding of Microsoft Windows and Mac OS
Basic knowledge of, including but not limited to the following – Windows 10 & 11, Office 365, Microsoft Exchange, Azure Active Directory, virtual machine, networking fundamentals and protocols, Information security practices and NIST standards, computer devices and printer/scanner configuration and support, and end point protection.
Ability to use and configure remote monitoring and management tools
Certifications such as CompTIA A+, Microsoft Office 365, and Microsoft Azure AD are a plus
PHYSICAL REQUIREMENTS
The team member is regularly required to communicate clearly, and exchange accurate information interpersonally or through communication devices. Must be able to learn new systems and procedures, prepare and analyze data and figures, constantly operate a computer and other standard office machinery. Must be able to remain in a stationary position 65% of the time. The position requires occasional movement on- and offsite to attend meetings and presentations. Must be able to move light items such as paper, laptops and presentation materials up to 15lbs.
Apr 28, 2022
Full time
ORGANIZATION
United Way of Salt Lake (UWSL) is changing the way organizations, communities, schools, governments, and individuals work to fix complex social problems. Together, we can help every child and family succeed at school and life. UWSL’s workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, equity, and results. We offer competitive compensation including a comprehensive benefit package, generous paid time off, and hybrid, flexible schedules. People with diverse backgrounds and abilities are encouraged to apply. Join us in changing the world and giving everyone in our community an equitable opportunity to live their best life.
POSITION OVERVIEW
The IT Support Technician ensures United Way of Salt Lake (UWSL) staff members have secure and reliable access to network(s), hardware, and enterprise and specific org-approved software solutions. This position will provide regular, in-person and remote assistance to team members and is expected to be onsite four days a week. This position is expected to provide excellent customer service and IT support to our 80+ team members, helping non-technical users navigate their technology tools while ensuring a secure and policy-driven environment.
ESSENTIAL FUNCTIONS
Provision/setup laptops and other technology hardware
Track and schedule preventive maintenance
Provision and terminate accounts in enterprise software
Conduct monthly security audits
Lead all email, security, and backup efforts
Resolve and manage IT help desk support, opening tickets with vendors as needed
Ensure all system/driver/software patches updates are completed on each company owned endpoint
Keep Wi-Fi, ethernet, and VPN network running including managing switches, cabling, firewall and internet connectivity
Maintain inventory and maintenance records of all related technology related hardware
Assist with staff education for enterprise software and hardware care through ongoing training and development of self-help tools
Secure quotes and make recommendations for technology purchases
Provide monthly reports on help desk, equipment status, and security risks
Provide both remote and in person support/troubleshooting with end users
Administrator Office 365, Exchange Online and Azure AD including SSO
Domain name management including DKIM, CNAME records
Manage relationships with technology vendors
Other duties as assigned
BENEFITS
The position is a non-exempt position with full benefits. $20-$25 hourly. Wage to commensurate with experience.
REQUIRED COMPETENCIES
Tech Savvy. Anticipates and adopts innovations in business-building digital and technology applications.
Ability to troubleshoot through a variety of methodologies
Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
End-user Focus. Builds strong relationships with end-users, engages them in design and testing, and delivers user-centric solutions.
Plans and Aligns. Plans and prioritizes work to meet commitments that are aligned with organizational goals. Works to understand organizational goals and their contributions to them.
MINIMUM QUALIFICATIONS
1-2 years of experience providing technical support and troubleshooting computer equipment remotely and in person or comparable education/certifications.
Experience using deployment tools to image and update devices
Strong understanding of Microsoft Windows and Mac OS
Basic knowledge of, including but not limited to the following – Windows 10 & 11, Office 365, Microsoft Exchange, Azure Active Directory, virtual machine, networking fundamentals and protocols, Information security practices and NIST standards, computer devices and printer/scanner configuration and support, and end point protection.
Ability to use and configure remote monitoring and management tools
Certifications such as CompTIA A+, Microsoft Office 365, and Microsoft Azure AD are a plus
PHYSICAL REQUIREMENTS
The team member is regularly required to communicate clearly, and exchange accurate information interpersonally or through communication devices. Must be able to learn new systems and procedures, prepare and analyze data and figures, constantly operate a computer and other standard office machinery. Must be able to remain in a stationary position 65% of the time. The position requires occasional movement on- and offsite to attend meetings and presentations. Must be able to move light items such as paper, laptops and presentation materials up to 15lbs.
E-INFOSOL LLC is seeking an IT Help Desk Technician to support a contract with the U.S. House of Representatives in Washington, DC. Come join a team that collaborates across the entire organization to bring the right solution to our customers and drive innovation.
Job Description:
Perform in a Technology Service Desk environment that assists House offices staff on campus primary offices and nationwide, state, and district offices in installing and using House supported software, including messaging client software, word processors, web browsers, anti-virus software, and HIR-developed applications and remote access RSA SecurID, VPN access.
1st, 2nd and 3rd shift available
Candidates will provide end-user support for technology related services such as:
• End-user software/hardware troubleshooting
• Mobile device ordering, configuration, and apps installation
• Peripherical support, e.g., printers, headphones, USB camera’s
• Computer/laptop imaging
• Computer/laptop disconnect/reconnect
Responsibilities:
• Must maintain a high degree of customer service for all support calls and adhere to all Quality of Standards.
• Provide front line phone, Live Chat, and Remote Desktop support, may be required to resolve requests via on-site visit(s).
• Provide support for application software installation and use.
• Provide Mobile Device Support, Android, iOS, Devices
• Assist in developing user documentation/installation procedures.
• Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
• Serve as the clearinghouse for posting “Alert” Notifications via Voice Mail, the House WEB Page, Usenet News Groups, and e-mail.
• Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products.
• Apt to learn and maintain knowledge of all House support software, Cloud base software products, and HIR Policies.
• Willingness to participate in HIR projects and initiatives for House customers.
• Serve as the technical resource and solution-provider for the Technology Partners.
• Work closely with other HIR groups to support current technology.
• Interact with other HIR groups as appropriate to efficiently respond to user requests/problems.
•Partner with vendors to identify and resolve problems.
• Confer with senior engineering staff to resolve more complex problems.
• Ability to interact professionally with executive-level customers and management in resolving technical problems on an emergency basis.
• Provide Mobile Device Support, Hardware/Software installation and configuration support.
• Provide support for House offices in installing and using House supported software
• Assist in developing user documentation/installation procedures.
• Maintain the knowledge base of commonly used end-user software and a working knowledge of hardware products and commonly used accessories, e.g., USB camera’s, accessories used for applications like Teams, Skype, etc.
• Provide consulting support to the House offices.
• Serve as a resource for solving user problems requiring an advanced level of technical support.
• Migrate user data upon request.
• Ability to create and image computers/laptops.
• Configure workstations to include but not limited to profile information, printer, dual monitors as applicable, etc.
• Perform other official duties as assigned.
Required Experience:
Candidates must be able to configure and troubleshoot Commercial off the shelf (COTS) Software PCs, MACs, mobile devices: smartphones, tablets, printers, and multifunction devices with an intermediate to advanced level of knowledge working with various Windows, MAC, IOS, and Android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, tools such as the TCP/IP protocol commands for resolving reported issues.
• Must be able to interact with executive-level customers and management
• Possess excellent customer service skills
• Ability to work in a fast-paced environment and meet challenging deadlines.
• Demonstrated excellent communication skills and telephone mannerism.
• Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
• Experience/exposure Cisco AnyConnect
• Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
• Be self-motivated to work supervised and unsupervised as needed.
• Five (5) years minimum experience with the following:
· Advanced level of knowledge working with various Windows, MAC, iOS, Android operating systems software
· Active Directory User & Account Administration
· Microsoft Windows and Office 365 applications
· BMC Remedy Incident, Change or Knowledge Management
•Three (3) years minimum experience with the following:
· Supporting clients using remote access software
· Supporting remote connectivity (VPN)
· Working in an IT Call Center environment
· Supporting Mobile operating systems, i.e. iOS, Android
· Supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online.
1-year minimum experience supporting virtual conferencing solutions
• Experience with MS Teams, WebEx, and Zoom applications preferred but not required.
Other Experience (preferred but not required):
· Experience with MS Teams, WebEx, and Zoom applications
· Experience with Remote SEcureID console
· Related IT certifications
· Related College degree
· ITIL qualification
· MCP Office 365 Certification
· Experience with Mobile device Management Console (AirWatch, Apple Business Manager)
Clearance
NA
About E-INFOSOL:
E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We are a premiere IT Security, Cloud and Virtualization provider servicing both federal and state government, and private sector customers. Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, we are able to provide an array of IT products and solutions, combining them with our expertise.
Why E-INFOSOL:
E-INFOSOL has 10 years in the digital world expanding with new clientele and jobs rapidly. E-INFOSOL is constantly aware of, technical changes within IT and wants to ensure future candidates can make a difference with contributing their different skills and knowledge. We offer an array of architectural, engineering, and information technological jobs to a diverse group of candidates. Come join the E-INFOSOL family and be a part of the vast growing culture that contributes to the world.
Apr 14, 2022
Full time
E-INFOSOL LLC is seeking an IT Help Desk Technician to support a contract with the U.S. House of Representatives in Washington, DC. Come join a team that collaborates across the entire organization to bring the right solution to our customers and drive innovation.
Job Description:
Perform in a Technology Service Desk environment that assists House offices staff on campus primary offices and nationwide, state, and district offices in installing and using House supported software, including messaging client software, word processors, web browsers, anti-virus software, and HIR-developed applications and remote access RSA SecurID, VPN access.
1st, 2nd and 3rd shift available
Candidates will provide end-user support for technology related services such as:
• End-user software/hardware troubleshooting
• Mobile device ordering, configuration, and apps installation
• Peripherical support, e.g., printers, headphones, USB camera’s
• Computer/laptop imaging
• Computer/laptop disconnect/reconnect
Responsibilities:
• Must maintain a high degree of customer service for all support calls and adhere to all Quality of Standards.
• Provide front line phone, Live Chat, and Remote Desktop support, may be required to resolve requests via on-site visit(s).
• Provide support for application software installation and use.
• Provide Mobile Device Support, Android, iOS, Devices
• Assist in developing user documentation/installation procedures.
• Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
• Serve as the clearinghouse for posting “Alert” Notifications via Voice Mail, the House WEB Page, Usenet News Groups, and e-mail.
• Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products.
• Apt to learn and maintain knowledge of all House support software, Cloud base software products, and HIR Policies.
• Willingness to participate in HIR projects and initiatives for House customers.
• Serve as the technical resource and solution-provider for the Technology Partners.
• Work closely with other HIR groups to support current technology.
• Interact with other HIR groups as appropriate to efficiently respond to user requests/problems.
•Partner with vendors to identify and resolve problems.
• Confer with senior engineering staff to resolve more complex problems.
• Ability to interact professionally with executive-level customers and management in resolving technical problems on an emergency basis.
• Provide Mobile Device Support, Hardware/Software installation and configuration support.
• Provide support for House offices in installing and using House supported software
• Assist in developing user documentation/installation procedures.
• Maintain the knowledge base of commonly used end-user software and a working knowledge of hardware products and commonly used accessories, e.g., USB camera’s, accessories used for applications like Teams, Skype, etc.
• Provide consulting support to the House offices.
• Serve as a resource for solving user problems requiring an advanced level of technical support.
• Migrate user data upon request.
• Ability to create and image computers/laptops.
• Configure workstations to include but not limited to profile information, printer, dual monitors as applicable, etc.
• Perform other official duties as assigned.
Required Experience:
Candidates must be able to configure and troubleshoot Commercial off the shelf (COTS) Software PCs, MACs, mobile devices: smartphones, tablets, printers, and multifunction devices with an intermediate to advanced level of knowledge working with various Windows, MAC, IOS, and Android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, tools such as the TCP/IP protocol commands for resolving reported issues.
• Must be able to interact with executive-level customers and management
• Possess excellent customer service skills
• Ability to work in a fast-paced environment and meet challenging deadlines.
• Demonstrated excellent communication skills and telephone mannerism.
• Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
• Experience/exposure Cisco AnyConnect
• Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
• Be self-motivated to work supervised and unsupervised as needed.
• Five (5) years minimum experience with the following:
· Advanced level of knowledge working with various Windows, MAC, iOS, Android operating systems software
· Active Directory User & Account Administration
· Microsoft Windows and Office 365 applications
· BMC Remedy Incident, Change or Knowledge Management
•Three (3) years minimum experience with the following:
· Supporting clients using remote access software
· Supporting remote connectivity (VPN)
· Working in an IT Call Center environment
· Supporting Mobile operating systems, i.e. iOS, Android
· Supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online.
1-year minimum experience supporting virtual conferencing solutions
• Experience with MS Teams, WebEx, and Zoom applications preferred but not required.
Other Experience (preferred but not required):
· Experience with MS Teams, WebEx, and Zoom applications
· Experience with Remote SEcureID console
· Related IT certifications
· Related College degree
· ITIL qualification
· MCP Office 365 Certification
· Experience with Mobile device Management Console (AirWatch, Apple Business Manager)
Clearance
NA
About E-INFOSOL:
E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We are a premiere IT Security, Cloud and Virtualization provider servicing both federal and state government, and private sector customers. Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, we are able to provide an array of IT products and solutions, combining them with our expertise.
Why E-INFOSOL:
E-INFOSOL has 10 years in the digital world expanding with new clientele and jobs rapidly. E-INFOSOL is constantly aware of, technical changes within IT and wants to ensure future candidates can make a difference with contributing their different skills and knowledge. We offer an array of architectural, engineering, and information technological jobs to a diverse group of candidates. Come join the E-INFOSOL family and be a part of the vast growing culture that contributes to the world.
Per Governor Inslee’s Proclamation 21-14.2 (Download PDF reader) , Washington State employees must be fully vaccinated against COVID-19. As a condition of employment, the successful candidate will be required to provide proof of their COVID-19 vaccination as part of the hiring process, prior to their start date. Requests for medical and religious exemptions will be considered. If you have questions, please contact Careers@ecy.wa.gov with “ COVID-19 vaccination ” in the subject line.
Keeping Washington Clean and Evergreen
The Information Technology Services Office (ITSO) within the Department of Ecology is looking to fill an Information Technology Procurement Specialist (Procurement & Supply Specialist 3) position. This position is located in our Headquarters Office in Lacey, WA . This position is eligible for a telework/in-office hybrid schedule. You will have the opportunity to telework the majority of your week, and live within a commutable distance to our Lacey office for in-person meetings and activities. In this role, you will be responsible and accountable for the procurement and reporting of technology equipment and software license renewals, agency wide. You will have direct input into procurement and purchasing of several million dollars of technology spent on an annual basis. You will identify, track and manage the contracts and service level agreements with the agency’s technology vendors. The mission of the Information Technology Services Office (ITSO) is to create and support useful technology services that adapt for the future and support Ecology’s mission. ITSO’s mission is realized by focusing on the following strategic objectives and outcomes:
Modeling behavior that demonstrates trust and integrity, accountability, and adherence to Ecology’s Core Competencies.
Engaging in continuous learning, process improvement and proactive communication with our business partners so that we deliver high quality services that leverage modern technical solutions and meet the business needs.
Advancing the Portfolio Management program for transparent decision-making, and mission driven prioritization.
Managing agency systems to ensure confidentiality, integrity, and availability by evaluating business need, cyber threats, risk, and maintainability, so that agency data is accurate and reliable.
Leading enterprise data management; promote agency defined data standards and industry best practices, architect technical systems integrations, and provide technical support for hardware and software tools allowing the agency to make data driven decisions.
Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people. Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:
A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
A wellness program that offers education, fitness classes, and an agency-wide fondness for outdoor meetings.
Opportunities to serve your community and make an impact through meaningful work.
Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
Diversity : We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions.
Equity : We champion equity, recognizing that each of us need different things to thrive.
Inclusion : We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work.
Respect : We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement.
We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued. During Healthy Washington Roadmap to Recovery, employees are working a combination of in-office and/or telework based on position and business need. Ecology is following current state guidance regarding mask requirements, health screening questions before entry, and social distancing.
Application Timeline: This position will remain open until filled, with an initial screening date of March 25, 2022 . In order to be considered for initial screening, please submit an application on or before March 24, 2022 . The agency reserves the right to make an appointment any time after the initial screening date.
Duties
What makes this role unique? In this role, you will use a blend of business analysis and technology-vendor management skills. You will influence program managers, budget managers, and customers to make data driven decisions to ensure technology purchases align with statewide technology standards and purchasing policies. You will develop and continuously improve processes to collect, analyze and evaluate IT equipment usage data and recommend procurement strategies that are economical and benefit the agency. Activities include developing specifications for large, complex or unusual procurements projects such as major relocation projects, computer systems, and communications systems. What you will do:
Independently perform market analysis on highly complex purchasing projects and take appropriate procurement methodology action to ensure project goals are met.
Collect, analyze and evaluate supply and equipment usage data, managing and controlling the IT inventory for all technology hardware coming into and leaving the agency.
Track existing inventory, warranty replacement schedules, and new equipment purchases
Ensure technology software licenses are in compliance with software licensing agreements.
Work in collaboration with the ITSO staff who manage software and licensing processes; to support license compliance and contract auditing type documentation.
Design, create and publish reports/charts on various metrics as directed by management.
Understand and ensure agency IT procurements are in alignment with current and future IT infrastructure requirements
Submit equipment orders for desktop hardware and peripherals.
Receive and inventory, desktop hardware and peripherals.
Maintain tracking system for IT technicians to configure and deploy IT hardware and peripherals
Develop and continuously improve processes that ensure technology software requests have been properly vetted and are approved for use within Ecology
Maintain and update approved agency computer and component list
Ensure proper approvals are obtained for purchases, when purchases do not follow traditional Purchase Tracking System routing.
Qualifications
Required Qualifications:
Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, educational and volunteer experience. See below for how you may qualify.
Option 1:
Five (5) years of experience in large scale procurement, stock control, receipt, storage and issue functions in either government or business.
Option 2:
An Associate of Arts degree in business administration, procurement, logistics or supply management or allied field; or one of the following professional certifications: Certified Professional Public Buyer (CPPB), Certified Public Purchasing Officer (CPPO), Certified Purchasing Manager (CPM), Certified Professional in Supply Management (CPSM) or other related certification.
AND
Three (3) years of full-time experience in large scale procurement, stock control, receipt, storage and issue functions in either government or business.
Option 3:
A Bachelor's degree or higher in business administration, procurement, logistics, supply management or allied field. AND One year of experience in large scale procurement, stock control, receipt, storage and issue functions in either government or business. Desired Qualifications: We highly encourage you to apply even if you do not have some (or all) of the desired experience below.
Three (3) years of experience working in procurement of IT equipment, software, and services.
Three (3) years of experience working with IT vendors.
Analytical Thinker.
Experience conducting research.
Note: Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Supplemental Information
Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply. Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?
Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
If you need assistance applying for this job, please e-mail careers@ecy.wa.gov . Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile's main page.
If you are reading this announcement in print format , please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology .
Application Instructions: It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.
A cover letter describing why you are interested in this position.
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
Three professional references.
Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable. For Your Privacy: When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.):
Please be sure to remove private information such as your social security number, date of birth, etc.
Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
Additional Application Instructions for Current Ecology Employees: Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources. Application Attestation: The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed. Other Information:
If you have specific questions about the position, please email Kristy Schreiner at: Kristy.Schreiner@ecy.wa.gov . Please do not contact Kristy to inquire about the status of your application. To request the full position description: email careers@ecy.wa.gov
Why work for Ecology? As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability. Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s) , Public Employees Retirement System (PERS) , Vacation, Sick, and other Leave *, 11 Paid Holidays per year *, Public Service Loan Forgiveness , Tuition Waiver , Long Term Disability & Life Insurance , Deferred Compensation Programs , Dependent Care Assistance Program (DCAP) , Flexible Spending Arrangement (FSA) , Employee Assistance Program , Commute Trip Reduction Incentives (Download PDF reader) , Combined Fund Drive , SmartHealth *See the Benefits tab in this announcement for more information Student debt: how working for Ecology can help The Department of Ecology is a qualifying employer for the Public Service Forgiveness Program (PSLF). See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more details.
To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn , Twitter , Facebook , Instagram or our blog .
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186 . Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
Mar 11, 2022
Full time
Per Governor Inslee’s Proclamation 21-14.2 (Download PDF reader) , Washington State employees must be fully vaccinated against COVID-19. As a condition of employment, the successful candidate will be required to provide proof of their COVID-19 vaccination as part of the hiring process, prior to their start date. Requests for medical and religious exemptions will be considered. If you have questions, please contact Careers@ecy.wa.gov with “ COVID-19 vaccination ” in the subject line.
Keeping Washington Clean and Evergreen
The Information Technology Services Office (ITSO) within the Department of Ecology is looking to fill an Information Technology Procurement Specialist (Procurement & Supply Specialist 3) position. This position is located in our Headquarters Office in Lacey, WA . This position is eligible for a telework/in-office hybrid schedule. You will have the opportunity to telework the majority of your week, and live within a commutable distance to our Lacey office for in-person meetings and activities. In this role, you will be responsible and accountable for the procurement and reporting of technology equipment and software license renewals, agency wide. You will have direct input into procurement and purchasing of several million dollars of technology spent on an annual basis. You will identify, track and manage the contracts and service level agreements with the agency’s technology vendors. The mission of the Information Technology Services Office (ITSO) is to create and support useful technology services that adapt for the future and support Ecology’s mission. ITSO’s mission is realized by focusing on the following strategic objectives and outcomes:
Modeling behavior that demonstrates trust and integrity, accountability, and adherence to Ecology’s Core Competencies.
Engaging in continuous learning, process improvement and proactive communication with our business partners so that we deliver high quality services that leverage modern technical solutions and meet the business needs.
Advancing the Portfolio Management program for transparent decision-making, and mission driven prioritization.
Managing agency systems to ensure confidentiality, integrity, and availability by evaluating business need, cyber threats, risk, and maintainability, so that agency data is accurate and reliable.
Leading enterprise data management; promote agency defined data standards and industry best practices, architect technical systems integrations, and provide technical support for hardware and software tools allowing the agency to make data driven decisions.
Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people. Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:
A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
A wellness program that offers education, fitness classes, and an agency-wide fondness for outdoor meetings.
Opportunities to serve your community and make an impact through meaningful work.
Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
Diversity : We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions.
Equity : We champion equity, recognizing that each of us need different things to thrive.
Inclusion : We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work.
Respect : We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement.
We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued. During Healthy Washington Roadmap to Recovery, employees are working a combination of in-office and/or telework based on position and business need. Ecology is following current state guidance regarding mask requirements, health screening questions before entry, and social distancing.
Application Timeline: This position will remain open until filled, with an initial screening date of March 25, 2022 . In order to be considered for initial screening, please submit an application on or before March 24, 2022 . The agency reserves the right to make an appointment any time after the initial screening date.
Duties
What makes this role unique? In this role, you will use a blend of business analysis and technology-vendor management skills. You will influence program managers, budget managers, and customers to make data driven decisions to ensure technology purchases align with statewide technology standards and purchasing policies. You will develop and continuously improve processes to collect, analyze and evaluate IT equipment usage data and recommend procurement strategies that are economical and benefit the agency. Activities include developing specifications for large, complex or unusual procurements projects such as major relocation projects, computer systems, and communications systems. What you will do:
Independently perform market analysis on highly complex purchasing projects and take appropriate procurement methodology action to ensure project goals are met.
Collect, analyze and evaluate supply and equipment usage data, managing and controlling the IT inventory for all technology hardware coming into and leaving the agency.
Track existing inventory, warranty replacement schedules, and new equipment purchases
Ensure technology software licenses are in compliance with software licensing agreements.
Work in collaboration with the ITSO staff who manage software and licensing processes; to support license compliance and contract auditing type documentation.
Design, create and publish reports/charts on various metrics as directed by management.
Understand and ensure agency IT procurements are in alignment with current and future IT infrastructure requirements
Submit equipment orders for desktop hardware and peripherals.
Receive and inventory, desktop hardware and peripherals.
Maintain tracking system for IT technicians to configure and deploy IT hardware and peripherals
Develop and continuously improve processes that ensure technology software requests have been properly vetted and are approved for use within Ecology
Maintain and update approved agency computer and component list
Ensure proper approvals are obtained for purchases, when purchases do not follow traditional Purchase Tracking System routing.
Qualifications
Required Qualifications:
Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, educational and volunteer experience. See below for how you may qualify.
Option 1:
Five (5) years of experience in large scale procurement, stock control, receipt, storage and issue functions in either government or business.
Option 2:
An Associate of Arts degree in business administration, procurement, logistics or supply management or allied field; or one of the following professional certifications: Certified Professional Public Buyer (CPPB), Certified Public Purchasing Officer (CPPO), Certified Purchasing Manager (CPM), Certified Professional in Supply Management (CPSM) or other related certification.
AND
Three (3) years of full-time experience in large scale procurement, stock control, receipt, storage and issue functions in either government or business.
Option 3:
A Bachelor's degree or higher in business administration, procurement, logistics, supply management or allied field. AND One year of experience in large scale procurement, stock control, receipt, storage and issue functions in either government or business. Desired Qualifications: We highly encourage you to apply even if you do not have some (or all) of the desired experience below.
Three (3) years of experience working in procurement of IT equipment, software, and services.
Three (3) years of experience working with IT vendors.
Analytical Thinker.
Experience conducting research.
Note: Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Supplemental Information
Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply. Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?
Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
If you need assistance applying for this job, please e-mail careers@ecy.wa.gov . Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile's main page.
If you are reading this announcement in print format , please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology .
Application Instructions: It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.
A cover letter describing why you are interested in this position.
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
Three professional references.
Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable. For Your Privacy: When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.):
Please be sure to remove private information such as your social security number, date of birth, etc.
Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
Additional Application Instructions for Current Ecology Employees: Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources. Application Attestation: The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed. Other Information:
If you have specific questions about the position, please email Kristy Schreiner at: Kristy.Schreiner@ecy.wa.gov . Please do not contact Kristy to inquire about the status of your application. To request the full position description: email careers@ecy.wa.gov
Why work for Ecology? As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability. Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s) , Public Employees Retirement System (PERS) , Vacation, Sick, and other Leave *, 11 Paid Holidays per year *, Public Service Loan Forgiveness , Tuition Waiver , Long Term Disability & Life Insurance , Deferred Compensation Programs , Dependent Care Assistance Program (DCAP) , Flexible Spending Arrangement (FSA) , Employee Assistance Program , Commute Trip Reduction Incentives (Download PDF reader) , Combined Fund Drive , SmartHealth *See the Benefits tab in this announcement for more information Student debt: how working for Ecology can help The Department of Ecology is a qualifying employer for the Public Service Forgiveness Program (PSLF). See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more details.
To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn , Twitter , Facebook , Instagram or our blog .
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186 . Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
Title: Senior Help Desk Technician
Job Number: REQ-77495
Salary: $56,412 – $85,308 per year
Deadline: 10/19/2021 at 11:59pm Pacific Time
Do you have a background in Desktop Support? Do you have strong customer service skills and proficiency in Active Directory?
If this sounds like you, come join our leadership team as a Senior Help Desk Technician and support one of Oregon’s greatest resources – State Parks!
This position falls under the classification Information Systems Specialist 5.
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Senior Help Desk technician, you will provide technical support to over 700 park staff at locations around the state. You will assist with desktop hardware, desktop software, mobile devices and phone systems; and create improved computing tools to assist staff in providing great customer service.
Minimum Qualifications:
(a) Four (4) years of information systems experience in Desktop Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND Two (2) years of information systems experience in Desktop Support. OR (c) A Bachelor's degree or higher in Information Technology, Computer Science, or a related field.
The State of Oregon is requiring all executive branch employees to complete their COVID-19 vaccination series by October 18, 2021 unless the employee receives a medical or religious exception. New employees must submit vaccination documentation or be approved for an exception by October 18, 2021. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Experience with Active Directory.
Experience providing technical support for cellular technologies.
Experience troubleshooting and resolving issues on handheld devices.
Strong working knowledge of desktop environments and remote protocols.
Proficiency in desktop administration.
Experience providing Windows desktop support remotely.
Excellent written and verbal communication and presentation skills.
Outstanding customer service skills with both internal and external customers.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including:
Comprehensive medical, dental and vision plans for the employee and qualified family members
Paid sick leave, vacation, personal leave and 10 paid holidays per year
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OPRD--Central-Office/Senior-Help-Desk-Technician_REQ-77495
Oct 05, 2021
Full time
Title: Senior Help Desk Technician
Job Number: REQ-77495
Salary: $56,412 – $85,308 per year
Deadline: 10/19/2021 at 11:59pm Pacific Time
Do you have a background in Desktop Support? Do you have strong customer service skills and proficiency in Active Directory?
If this sounds like you, come join our leadership team as a Senior Help Desk Technician and support one of Oregon’s greatest resources – State Parks!
This position falls under the classification Information Systems Specialist 5.
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Senior Help Desk technician, you will provide technical support to over 700 park staff at locations around the state. You will assist with desktop hardware, desktop software, mobile devices and phone systems; and create improved computing tools to assist staff in providing great customer service.
Minimum Qualifications:
(a) Four (4) years of information systems experience in Desktop Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND Two (2) years of information systems experience in Desktop Support. OR (c) A Bachelor's degree or higher in Information Technology, Computer Science, or a related field.
The State of Oregon is requiring all executive branch employees to complete their COVID-19 vaccination series by October 18, 2021 unless the employee receives a medical or religious exception. New employees must submit vaccination documentation or be approved for an exception by October 18, 2021. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Experience with Active Directory.
Experience providing technical support for cellular technologies.
Experience troubleshooting and resolving issues on handheld devices.
Strong working knowledge of desktop environments and remote protocols.
Proficiency in desktop administration.
Experience providing Windows desktop support remotely.
Excellent written and verbal communication and presentation skills.
Outstanding customer service skills with both internal and external customers.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including:
Comprehensive medical, dental and vision plans for the employee and qualified family members
Paid sick leave, vacation, personal leave and 10 paid holidays per year
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OPRD--Central-Office/Senior-Help-Desk-Technician_REQ-77495
Pay Grade: 105
Job Code: TBD
FLSA Status: Non-Exempt
JOB SUMMARY
This position is responsible for maintaining the daily operations of and provides user support for desktop computing, including all associated peripherals, computer hardware, software, and cellphones.
ESSENTIAL JOB FUNCTIONS
Provides primary help desk support; proactively monitors and manages the Helpdesk ticketing system.
Provides day to day support for users, hardware and software within the city at multiple sites. Ensures network, PC hardware, software and peripherals are maintained.
Maintains and troubleshoots workstations and applications. Sets up new computers (workstations and laptops), mobile devices, tablets, cell phones, printers, scanners, copiers, projectors, and other assorted hardware, software, and network devices. Performs maintenance and upgrades. Images and reimages PCs as needed for deployment.
Maintains security and protection of systems with standard AV and Malware protection. Monitors and removes threats
Assists with the maintenance of VoIP telephone systems.
Provides troubleshooting, problem analysis assistance, and instruction to City staff with computer and other IT equipment problems;
Maintains the City’s information technology inventory; monitors hardware, warranty and support information, software programs and licensing compliance;
Troubleshoots and configures the user’s printing environment.
Assign user IDs, access cards and monitoring security hardware and communications;
Performs other related duties as necessary.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires an Associate’s Degree in Computer Science; and two (2) year of work experience in related field; equivalent combination of education and experience.
KNOWLEDGE, SKILLS AND ABILITIES
Various Windows operating systems and alternate operating systems such as Mac, IOS, or other
Microsoft Office, database concepts, multimedia applications.
Standard business applications such as financial management applications, Adobe PDF and Document management systems.
Security software such as Enterprise Antivirus software.
Help desk support and ticketing software.
Basic network services, including DNS, TCPIP, WINS, DHCP, and World Wide Web.
PC Imaging software.
VoIP systems and telephone device maintenance.
Basic teaching and training techniques.
Work collaboratively and effectively with various departments.
Excellent customer service skills and a positive attitude.
PHYSICAL DEMANDS
The work is light work and requires crawling, crouching, and walking.
WORK ENVIRONMENT
Incumbent works in a safe and secure work environment that may periodically have unpredicted requirements or demands.
Jul 21, 2021
Full time
Pay Grade: 105
Job Code: TBD
FLSA Status: Non-Exempt
JOB SUMMARY
This position is responsible for maintaining the daily operations of and provides user support for desktop computing, including all associated peripherals, computer hardware, software, and cellphones.
ESSENTIAL JOB FUNCTIONS
Provides primary help desk support; proactively monitors and manages the Helpdesk ticketing system.
Provides day to day support for users, hardware and software within the city at multiple sites. Ensures network, PC hardware, software and peripherals are maintained.
Maintains and troubleshoots workstations and applications. Sets up new computers (workstations and laptops), mobile devices, tablets, cell phones, printers, scanners, copiers, projectors, and other assorted hardware, software, and network devices. Performs maintenance and upgrades. Images and reimages PCs as needed for deployment.
Maintains security and protection of systems with standard AV and Malware protection. Monitors and removes threats
Assists with the maintenance of VoIP telephone systems.
Provides troubleshooting, problem analysis assistance, and instruction to City staff with computer and other IT equipment problems;
Maintains the City’s information technology inventory; monitors hardware, warranty and support information, software programs and licensing compliance;
Troubleshoots and configures the user’s printing environment.
Assign user IDs, access cards and monitoring security hardware and communications;
Performs other related duties as necessary.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires an Associate’s Degree in Computer Science; and two (2) year of work experience in related field; equivalent combination of education and experience.
KNOWLEDGE, SKILLS AND ABILITIES
Various Windows operating systems and alternate operating systems such as Mac, IOS, or other
Microsoft Office, database concepts, multimedia applications.
Standard business applications such as financial management applications, Adobe PDF and Document management systems.
Security software such as Enterprise Antivirus software.
Help desk support and ticketing software.
Basic network services, including DNS, TCPIP, WINS, DHCP, and World Wide Web.
PC Imaging software.
VoIP systems and telephone device maintenance.
Basic teaching and training techniques.
Work collaboratively and effectively with various departments.
Excellent customer service skills and a positive attitude.
PHYSICAL DEMANDS
The work is light work and requires crawling, crouching, and walking.
WORK ENVIRONMENT
Incumbent works in a safe and secure work environment that may periodically have unpredicted requirements or demands.
Job Summary
The Systems Administrator will work in the Keiser lab which researches multi-target drug activity at the molecular level. The position helps with analyzing, evaluating, moving, and maintaining the IT cluster architecture without an interruption in service.
The Systems Administrator manages, maintains, administers, and is the first point of responsibility for Keiser Lab’s entire computational hardware, software, and data infrastructure. The lab requires system administration, cluster administration, new hardware purchasing, new system deployment, maintenance of disks that fail, and desktop support for 20 lab members. Keiser Lab is supported by the UCSF Wynton Cluster, with which the lab must interoperate. The work thus requires interacting with a large number of different people and technicians, more complex network configurations, and managing more complex interdependencies of heterogeneous systems.
Work location: Sandler Center, Mission Bay, but will be working remotely till Oct 2021
Required Qualifications
Bachelor's degree in related area and/or equivalent experience/training
Red Hat Enterprise System Administrator Certification or equivalent
Demonstrated knowledge of computer security best practices and policies
Demonstrated knowledge of Fortran, Java, Python, or Perl programming languages
Working knowledge of level 3 TCP/IP networking technology/hardware
Basic knowledge of how to apply technologies and systems to meet business needs
Understanding of system performance monitoring and actions that can be taken to improve or correct performance
Knowledge of the design, development and application of technology and systems to meet business needs
Demonstrated understanding of how system management actions affect users and dependent/related functions
Demonstrated experience writing and editing scripts of moderate complexity used to perform system maintenance and administration
Ability to elicit and communicate technical and non-technical information in a clear and concise manner
Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines
Preferred Qualifications
Ability to write technical documentation in a clear and concise manner
General knowledge of other areas of IT
License/Certification
Red Hat Enterprise System Administrator Certification or equivalent
Jun 08, 2021
Full time
Job Summary
The Systems Administrator will work in the Keiser lab which researches multi-target drug activity at the molecular level. The position helps with analyzing, evaluating, moving, and maintaining the IT cluster architecture without an interruption in service.
The Systems Administrator manages, maintains, administers, and is the first point of responsibility for Keiser Lab’s entire computational hardware, software, and data infrastructure. The lab requires system administration, cluster administration, new hardware purchasing, new system deployment, maintenance of disks that fail, and desktop support for 20 lab members. Keiser Lab is supported by the UCSF Wynton Cluster, with which the lab must interoperate. The work thus requires interacting with a large number of different people and technicians, more complex network configurations, and managing more complex interdependencies of heterogeneous systems.
Work location: Sandler Center, Mission Bay, but will be working remotely till Oct 2021
Required Qualifications
Bachelor's degree in related area and/or equivalent experience/training
Red Hat Enterprise System Administrator Certification or equivalent
Demonstrated knowledge of computer security best practices and policies
Demonstrated knowledge of Fortran, Java, Python, or Perl programming languages
Working knowledge of level 3 TCP/IP networking technology/hardware
Basic knowledge of how to apply technologies and systems to meet business needs
Understanding of system performance monitoring and actions that can be taken to improve or correct performance
Knowledge of the design, development and application of technology and systems to meet business needs
Demonstrated understanding of how system management actions affect users and dependent/related functions
Demonstrated experience writing and editing scripts of moderate complexity used to perform system maintenance and administration
Ability to elicit and communicate technical and non-technical information in a clear and concise manner
Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines
Preferred Qualifications
Ability to write technical documentation in a clear and concise manner
General knowledge of other areas of IT
License/Certification
Red Hat Enterprise System Administrator Certification or equivalent
Machol & Johannes, LLC/Almanac Technologies
Denver, CO, USA 80202
OUR COMPANY Do the words gritty, passionate, demanding, or innovative describe you? Are you a team-player who "gets it done"? Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company? We're your next move! Almanac Technologies, a service provider to Machol Johannes, LLC, is a premier law firm operating in Colorado and seven other states. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas. At Almanac Technologies, we know that you want: Interesting challenging work, opportunities to learn grow, competitive pay benefits, talented co-workers The ability to contribute and make a difference, transparent communications, a sense of community And management that takes a personal interest in you SERVICE DESK TECHNICIAN The Service Desk Technician provides first level end user support including basic computer troubleshooting, repair, updates/upgrades, inventory management, printers/copiers/scanners, phones and other system support as required, in an efficient and effective manner. This position is customer focused, requiring good written and verbal communication skills, in addition to basic technical skills. This position is responsible for managing the ticket system, ensuring high priority tickets have been prioritized accordingly and completed within a reasonable amount of time, escalating where necessary. This includes managing ticket queues and response times within service level requirements. This position also requires setting up new workstations, upgrading existing workstations and handling moves for workstations and personnel. CORE FUNCTIONS Manage Ticketing System, diagnose issues and follow through to resolution Frequently update tickets to make sure the most current information is documented Frequently update end users with the status and progress made on open tickets Incident Triage Properly escalate urgent and unresolved queries to the next level of support Perform basic computer hardware and software installations, configurations, malware removal, and update office TV display content Create and maintain documentation for internal tasks and procedures Recommend procedure modifications or process improvements Onboard new users by provisioning appropriate hardware and software; including badges Manage access and security associated to key company systems and software as required for company personnel to be enabled to complete their jobs Maintain inventory for hardware and software in accordance with asset management strategy including tracking licensing usage and notifying IT leadership with any new licensing requirements Replacing consumables on printers/scanners, co-ordinate with vendor support as problems arise, and maintain inventory of printer supplies Help troubleshoot phones and phone system, including setting up new phone extensions and making test calls to support changes to the IVR or Telecom routing Responsible for setting up workstations for new users, moving existing workstations and other end user computer related issues as assigned Responsible for keeping all IT areas clean and organized Release safe emails from spam and content quarantines Other duties as assigned IDEAL CANDIDATE Maintains a positive, helpful and solution oriented demeanor when responding to users Great at follow through closing the loop Manages time priorities with efficiency and effectiveness Recommends procedure modifications or process improvements Ability to work collaboratively as part of a team Enjoys and excels working on a variety of problems and tasks Is comfortable multi-tasking on a variety of issues simultaneously Highly organized, able to follow procedures and ensure clean and tidy work area COMPENSATION BENEFITS Salary range: $40k - $50k Depending On Experience Great PTO Program: 13 days in your first year grows with you! 6 paid Federal holidays + 1 paid float holiday Commuter pass providing unlimited usage of RTD Services Health, dental, vision, life and disability insurance, retirement savings, and more Company 401k program A culture of growth, transparency, excellence, and passion JOB QUALIFICATIONS Education, Formal Training, or Certificates: High School (or equivalent) Formal technical training or prior experience Experience: Hands on with Microsoft Windows based computers Small networking; WiFi routers, CAT cabling, etc. Knowledge, Skills, and Abilities: Excellent oral, written and interpersonal communications skills Ability to analyze and troubleshoot computer systems, software, and peripherals Ability to configure and support Windows 7, 10, Server 2008, Server 2012, Server 2016 Experience with macOS/OSX is desirable, but not required Proficient in Microsoft Office 2007, 2010, 2013 Experience managing users, groups and policies in Active Directory Comfortable cloning, re-imaging and managing OS updates and patches Experience with Scripting (CMD, DOS, PowerShell, VB Macro, Bash etc.) System hardening skills Experience with Collection Master (CLS) highly preferred but not required Working Environment: Majority of this position will be in a professional office environment Sitting 60%, Standing/Walking 40% Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties Will occasionally need to lift up to 50 lbs by yourself or up to 100 lbs with help. LOCATION: Downtown Denver For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1797964-334497
May 18, 2021
Full time
OUR COMPANY Do the words gritty, passionate, demanding, or innovative describe you? Are you a team-player who "gets it done"? Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company? We're your next move! Almanac Technologies, a service provider to Machol Johannes, LLC, is a premier law firm operating in Colorado and seven other states. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas. At Almanac Technologies, we know that you want: Interesting challenging work, opportunities to learn grow, competitive pay benefits, talented co-workers The ability to contribute and make a difference, transparent communications, a sense of community And management that takes a personal interest in you SERVICE DESK TECHNICIAN The Service Desk Technician provides first level end user support including basic computer troubleshooting, repair, updates/upgrades, inventory management, printers/copiers/scanners, phones and other system support as required, in an efficient and effective manner. This position is customer focused, requiring good written and verbal communication skills, in addition to basic technical skills. This position is responsible for managing the ticket system, ensuring high priority tickets have been prioritized accordingly and completed within a reasonable amount of time, escalating where necessary. This includes managing ticket queues and response times within service level requirements. This position also requires setting up new workstations, upgrading existing workstations and handling moves for workstations and personnel. CORE FUNCTIONS Manage Ticketing System, diagnose issues and follow through to resolution Frequently update tickets to make sure the most current information is documented Frequently update end users with the status and progress made on open tickets Incident Triage Properly escalate urgent and unresolved queries to the next level of support Perform basic computer hardware and software installations, configurations, malware removal, and update office TV display content Create and maintain documentation for internal tasks and procedures Recommend procedure modifications or process improvements Onboard new users by provisioning appropriate hardware and software; including badges Manage access and security associated to key company systems and software as required for company personnel to be enabled to complete their jobs Maintain inventory for hardware and software in accordance with asset management strategy including tracking licensing usage and notifying IT leadership with any new licensing requirements Replacing consumables on printers/scanners, co-ordinate with vendor support as problems arise, and maintain inventory of printer supplies Help troubleshoot phones and phone system, including setting up new phone extensions and making test calls to support changes to the IVR or Telecom routing Responsible for setting up workstations for new users, moving existing workstations and other end user computer related issues as assigned Responsible for keeping all IT areas clean and organized Release safe emails from spam and content quarantines Other duties as assigned IDEAL CANDIDATE Maintains a positive, helpful and solution oriented demeanor when responding to users Great at follow through closing the loop Manages time priorities with efficiency and effectiveness Recommends procedure modifications or process improvements Ability to work collaboratively as part of a team Enjoys and excels working on a variety of problems and tasks Is comfortable multi-tasking on a variety of issues simultaneously Highly organized, able to follow procedures and ensure clean and tidy work area COMPENSATION BENEFITS Salary range: $40k - $50k Depending On Experience Great PTO Program: 13 days in your first year grows with you! 6 paid Federal holidays + 1 paid float holiday Commuter pass providing unlimited usage of RTD Services Health, dental, vision, life and disability insurance, retirement savings, and more Company 401k program A culture of growth, transparency, excellence, and passion JOB QUALIFICATIONS Education, Formal Training, or Certificates: High School (or equivalent) Formal technical training or prior experience Experience: Hands on with Microsoft Windows based computers Small networking; WiFi routers, CAT cabling, etc. Knowledge, Skills, and Abilities: Excellent oral, written and interpersonal communications skills Ability to analyze and troubleshoot computer systems, software, and peripherals Ability to configure and support Windows 7, 10, Server 2008, Server 2012, Server 2016 Experience with macOS/OSX is desirable, but not required Proficient in Microsoft Office 2007, 2010, 2013 Experience managing users, groups and policies in Active Directory Comfortable cloning, re-imaging and managing OS updates and patches Experience with Scripting (CMD, DOS, PowerShell, VB Macro, Bash etc.) System hardening skills Experience with Collection Master (CLS) highly preferred but not required Working Environment: Majority of this position will be in a professional office environment Sitting 60%, Standing/Walking 40% Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties Will occasionally need to lift up to 50 lbs by yourself or up to 100 lbs with help. LOCATION: Downtown Denver For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1797964-334497
UpKeep helps businesses manage facilities and equipment by providing skilled technicians with mobile-first software, cutting edge IoT technology, data-analytics tools, advanced integrations, and top-notch professional services.
We’re a California-based Series B SaaS startup with thousands of customers around the world. We’ve raised $50M in venture capital and employ over 100 amazing team members. UpKeep quickly became the #1 cloud-based asset, facility, and maintenance management software by constantly innovating and always putting our customers first. We foster an inclusive culture, and strive to create a diverse and equitable workplace where every UpKeeper has the opportunity to learn, grow, and make a meaningful impact.
As an SDR, you will be the first point of contact for businesses that are interested in UpKeep, you will engage potential customers in a timely manner with the goal of turning leads into opportunities.
What you'll do:
Establish a genuine connection (via phone and email) and learn all about the potential customer and their business
Identify how UpKeep's maintenance management SaaS solution can improve their operations and achieve their goals
Using a consultative and problem-solving approach, stimulate additional interest in UpKeep
Focus on the value UpKeep can provide, such as improving team productivity and increasing operational efficiency
As a product expert, answer all questions with honesty, professionalism, and empathy
Constantly improve your call strategies, messaging tactics, and pipeline management skills
Maintain accurate customer records in Salesforce.com
Who you are:
A strong desire to continue a career in sales, marketing, or business development
Enjoy working in a fun, fast-paced, collaborative, and competitive startup environment
Comfortable with high-volume calling
Genuinely care about helping people/customers
Team player always willing to share knowledge and help out new SDRs
Demonstrate empathy and thoughtfulness in your professional communication
Coachable and love to learn new things
Employee Benefits:
Full-time team members at UpKeep receive stock options, paid holidays, unlimited vacation/sick time, 401(k), 12-week paid parental leave, affordable health insurance options, FSA, and the flexibility to work from home. We value work-life harmony and believe that family and mental health should always come first.
The Company:
UpKeep was founded by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a process engineer in a manufacturing plant. He believed mobile-first software could significantly improve the workflow and productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned how to code, and created the first version of UpKeep in 2014 while living in his parents garage.
Today, our SaaS and IoT solutions are modernizing the way thousands of businesses around the world maintain their facilities and equipment. Customers love our cloud-based application because it gives them the ability to manage projects, teams, and work orders on-the-go. We also provide advanced reporting tools and powerful integrations which enable businesses to make data-driven decisions that save them time and money.
We're focused on being the most innovative and easy-to-use Computerized Maintenance Management System (CMMS) and Enterprise Asset Management (EAM) software available. We proudly serve deskless workers in industries like manufacturing, healthcare, food production, energy, education, hospitality, fitness, public works, construction, building, and property management. With over 1,500 positive customer reviews, UpKeep is the market leader on Gartner, G2, GetApp, and Capterra,
We've raised $50 million following a Series B funding round led by world-renowned VC's including Insight Partners , Emergence Capital , Mucker , and Y Combinator (YC W17). These investors recognized that only 1% of venture capital has been invested in deskless workers who make up over 80% of the global workforce! We're giving back to this underserved workforce by making it easier for them to do their jobs and celebrating the work they do.
Company culture, employee appreciation, career development planing, and DEI are very important to us— which is why UpKeep has been named a "Best Place to Work" several years in a row.
Interested in learning more?
Product Overview: www.onupkeep.com/overview
Customer Stories: https://www.onupkeep.com/customers
Demo Video: https://www.youtube.com/watch?v=oX7Lak7o0qI
$36M Series B Announcement: https://www.onupkeep.com/blog/upkeep-series-b-funding-announcement/
UpKeep Technologies Inc. is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. Please let us know if you need any accommodation due to a disability. We celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds.
Apr 06, 2021
Full time
UpKeep helps businesses manage facilities and equipment by providing skilled technicians with mobile-first software, cutting edge IoT technology, data-analytics tools, advanced integrations, and top-notch professional services.
We’re a California-based Series B SaaS startup with thousands of customers around the world. We’ve raised $50M in venture capital and employ over 100 amazing team members. UpKeep quickly became the #1 cloud-based asset, facility, and maintenance management software by constantly innovating and always putting our customers first. We foster an inclusive culture, and strive to create a diverse and equitable workplace where every UpKeeper has the opportunity to learn, grow, and make a meaningful impact.
As an SDR, you will be the first point of contact for businesses that are interested in UpKeep, you will engage potential customers in a timely manner with the goal of turning leads into opportunities.
What you'll do:
Establish a genuine connection (via phone and email) and learn all about the potential customer and their business
Identify how UpKeep's maintenance management SaaS solution can improve their operations and achieve their goals
Using a consultative and problem-solving approach, stimulate additional interest in UpKeep
Focus on the value UpKeep can provide, such as improving team productivity and increasing operational efficiency
As a product expert, answer all questions with honesty, professionalism, and empathy
Constantly improve your call strategies, messaging tactics, and pipeline management skills
Maintain accurate customer records in Salesforce.com
Who you are:
A strong desire to continue a career in sales, marketing, or business development
Enjoy working in a fun, fast-paced, collaborative, and competitive startup environment
Comfortable with high-volume calling
Genuinely care about helping people/customers
Team player always willing to share knowledge and help out new SDRs
Demonstrate empathy and thoughtfulness in your professional communication
Coachable and love to learn new things
Employee Benefits:
Full-time team members at UpKeep receive stock options, paid holidays, unlimited vacation/sick time, 401(k), 12-week paid parental leave, affordable health insurance options, FSA, and the flexibility to work from home. We value work-life harmony and believe that family and mental health should always come first.
The Company:
UpKeep was founded by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a process engineer in a manufacturing plant. He believed mobile-first software could significantly improve the workflow and productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned how to code, and created the first version of UpKeep in 2014 while living in his parents garage.
Today, our SaaS and IoT solutions are modernizing the way thousands of businesses around the world maintain their facilities and equipment. Customers love our cloud-based application because it gives them the ability to manage projects, teams, and work orders on-the-go. We also provide advanced reporting tools and powerful integrations which enable businesses to make data-driven decisions that save them time and money.
We're focused on being the most innovative and easy-to-use Computerized Maintenance Management System (CMMS) and Enterprise Asset Management (EAM) software available. We proudly serve deskless workers in industries like manufacturing, healthcare, food production, energy, education, hospitality, fitness, public works, construction, building, and property management. With over 1,500 positive customer reviews, UpKeep is the market leader on Gartner, G2, GetApp, and Capterra,
We've raised $50 million following a Series B funding round led by world-renowned VC's including Insight Partners , Emergence Capital , Mucker , and Y Combinator (YC W17). These investors recognized that only 1% of venture capital has been invested in deskless workers who make up over 80% of the global workforce! We're giving back to this underserved workforce by making it easier for them to do their jobs and celebrating the work they do.
Company culture, employee appreciation, career development planing, and DEI are very important to us— which is why UpKeep has been named a "Best Place to Work" several years in a row.
Interested in learning more?
Product Overview: www.onupkeep.com/overview
Customer Stories: https://www.onupkeep.com/customers
Demo Video: https://www.youtube.com/watch?v=oX7Lak7o0qI
$36M Series B Announcement: https://www.onupkeep.com/blog/upkeep-series-b-funding-announcement/
UpKeep Technologies Inc. is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. Please let us know if you need any accommodation due to a disability. We celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds.
Job Summary
The Clark County Geographic Information Services (GIS) division has a current opening for a Land Records Technician. The position will be hired at the I or II level, depending on the incumbent’s experience and education. The Land Records Technician position performs nearly the full range of process work associated with land records and parcel maintenance and serves as a contact for customers (property owners, businesses, government agencies, etc.) regarding these technical issues.
This position reports directly to the Land Records Technician Lead and GIS Manager. The Land Records Technician Lead makes assignments by defining objectives, priorities and deadlines and assists the incumbent with unusual situations or problems that do not have clear precedents.
The Land Records Technician will work alongside other Land Records Technicians to plan and carry out the work independently and everyone is expected to work together to resolve problems in accordance with instructions, policies and accepted practice. Qualifications Education and Experience:
One (1) to three (3) years of experience researching, interpreting and mapping legal descriptions, and researching property ownership history (chain of title).
Or
One (1) year of experience researching, interpreting and mapping legal descriptions and researching property ownership history (chain of title).
Two (2) years of college level education in Surveying, Forestry, Paralegal, Records Management or a related field.
College degrees must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education; official transcripts may be required at the time of hire.
Knowledge of: Legal descriptions pertaining to land ownership, research methods to determine right-of-way and property ownership history (chain of title), principles of geographic mapping and cartography, Esri ArcGIS Desktop and ArcGIS Pro software, mathematics, and effective methods and principles of customer service and problem-solving.
Ability to: Read, understand and interpret legal descriptions and legal documents as they pertain to real property; understand and respond to map product requests from the public; understand and respond to questions as they pertain to the County’s property maps and land records; learn and remain current on technical processes, trends, and applicable computer software; and establish and maintain working relationships with employees and the public.
An online application is required. For complete job announcement, application requirements, and to apply on-line, please visit our website at: https://www.clark.wa.gov/human-resources/explore-careers-clark-county Salary Grade: Local 11.707 ($21.21 - $27.12) per hour
Dec 16, 2020
Full time
Job Summary
The Clark County Geographic Information Services (GIS) division has a current opening for a Land Records Technician. The position will be hired at the I or II level, depending on the incumbent’s experience and education. The Land Records Technician position performs nearly the full range of process work associated with land records and parcel maintenance and serves as a contact for customers (property owners, businesses, government agencies, etc.) regarding these technical issues.
This position reports directly to the Land Records Technician Lead and GIS Manager. The Land Records Technician Lead makes assignments by defining objectives, priorities and deadlines and assists the incumbent with unusual situations or problems that do not have clear precedents.
The Land Records Technician will work alongside other Land Records Technicians to plan and carry out the work independently and everyone is expected to work together to resolve problems in accordance with instructions, policies and accepted practice. Qualifications Education and Experience:
One (1) to three (3) years of experience researching, interpreting and mapping legal descriptions, and researching property ownership history (chain of title).
Or
One (1) year of experience researching, interpreting and mapping legal descriptions and researching property ownership history (chain of title).
Two (2) years of college level education in Surveying, Forestry, Paralegal, Records Management or a related field.
College degrees must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education; official transcripts may be required at the time of hire.
Knowledge of: Legal descriptions pertaining to land ownership, research methods to determine right-of-way and property ownership history (chain of title), principles of geographic mapping and cartography, Esri ArcGIS Desktop and ArcGIS Pro software, mathematics, and effective methods and principles of customer service and problem-solving.
Ability to: Read, understand and interpret legal descriptions and legal documents as they pertain to real property; understand and respond to map product requests from the public; understand and respond to questions as they pertain to the County’s property maps and land records; learn and remain current on technical processes, trends, and applicable computer software; and establish and maintain working relationships with employees and the public.
An online application is required. For complete job announcement, application requirements, and to apply on-line, please visit our website at: https://www.clark.wa.gov/human-resources/explore-careers-clark-county Salary Grade: Local 11.707 ($21.21 - $27.12) per hour
The Oregon Health Authority has a fantastic opportunity for a Desktop Support Technician to join an excellent team, provide top-notch technical support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 4.
WHAT YOU WILL DO!
As a Desktop Support Technician, you will provide primary day-to-day support to staff of the Oregon Health Authority (OHA) and the Department of Human Services (DHS) located in Portland, Oregon and the Health Systems Division. You will support the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software.
In this role, you will support incident management, change management, asset management, configuration management and other applicable IT service management functions. You may provide secondary/backup support to other OHA/DHS staff and partners in other parts of the state as needed. During down times, you will provide backup to help resolve service tickets or take phone calls for the Service Desk.
WHAT WE ARE LOOKING FOR:
(a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
Experience supporting the following technologies: Network OS: Microsoft Active Directory
Email: Microsoft Outlook/Exchange Online
Communications/Collaboration: Microsoft Teams, OneDrive for Business, Skype for Business
Office Suite(s): 2013, 2016, M365
Mainframe connection: Host Explorer v.6.0, STunnel
Desktop OS: Windows 7, Windows 8.1, Windows 10
Internet: Microsoft Interview Explorer
LAN/WAN infrastructure: TCP/IP & IPX protocols, Cisco routers and switches, assorted DUS/CSUs
Strong working knowledge of IT as it relates to desktop computers, local and wide area networks and general computer operations.
Solid understanding of Windows Operating Systems and how to fix issues that occur in it.
Ability to work under pressure and retain a professional and tactful manner.
Excellent written and verbal communication and presentation skills.
Experience providing end-user training, both formal and informal.
Outstanding customer services skills for both internal and external customers.
Ability to learn quickly, adapt to change, and stay nimble in an everchanging environment.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This is a full-time, permanent position that is classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
Nov 25, 2020
Full time
The Oregon Health Authority has a fantastic opportunity for a Desktop Support Technician to join an excellent team, provide top-notch technical support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 4.
WHAT YOU WILL DO!
As a Desktop Support Technician, you will provide primary day-to-day support to staff of the Oregon Health Authority (OHA) and the Department of Human Services (DHS) located in Portland, Oregon and the Health Systems Division. You will support the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software.
In this role, you will support incident management, change management, asset management, configuration management and other applicable IT service management functions. You may provide secondary/backup support to other OHA/DHS staff and partners in other parts of the state as needed. During down times, you will provide backup to help resolve service tickets or take phone calls for the Service Desk.
WHAT WE ARE LOOKING FOR:
(a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
Experience supporting the following technologies: Network OS: Microsoft Active Directory
Email: Microsoft Outlook/Exchange Online
Communications/Collaboration: Microsoft Teams, OneDrive for Business, Skype for Business
Office Suite(s): 2013, 2016, M365
Mainframe connection: Host Explorer v.6.0, STunnel
Desktop OS: Windows 7, Windows 8.1, Windows 10
Internet: Microsoft Interview Explorer
LAN/WAN infrastructure: TCP/IP & IPX protocols, Cisco routers and switches, assorted DUS/CSUs
Strong working knowledge of IT as it relates to desktop computers, local and wide area networks and general computer operations.
Solid understanding of Windows Operating Systems and how to fix issues that occur in it.
Ability to work under pressure and retain a professional and tactful manner.
Excellent written and verbal communication and presentation skills.
Experience providing end-user training, both formal and informal.
Outstanding customer services skills for both internal and external customers.
Ability to learn quickly, adapt to change, and stay nimble in an everchanging environment.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This is a full-time, permanent position that is classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
Summary
The Urban Forester II (UFII) manages Casey Trees’ Community Tree Planting and related year-round and seasonal programs requiring a high degree of volunteer/partner coordination, interaction and support. The incumbent coordinates/manages tree orders from a variety of sources and holding yard inventory management. The UFII assists in designing and implementing data-driven solutions to improve the efficiency and impact of projects and programs. Finally, the incumbent mentors Urban Forester I’s in a variety of ways, such as identifying relevant educational and training materials, responding to technical questions, participating directly in training sessions, and the like.
Essential Functions
Manages the Community Tree Planting Program and other outward-facing, relationship-sensitive programs and initiatives. Reviews applications, formulates plans, secures permits, conducts orientations and site visits, orders trees, arranges event logistics and evaluates program success/impact once completed
Works collaboratively with other CT departments to ensure seamless event execution, donor satisfaction, program improvement, attainment of development goals, exploration of new partner opportunities, etc.
Manages tree procurement including sourcing, invoicing, delivery, inventory, reconciliation, etc.
Works closely with the Director of Tree Planting on program monitoring, evaluation, and enhancement
Works with Director and Urban Forestry Manager to schedule seasonal installation
Supports development activities by promoting tree planting programs and activities, identifying/coordinating signature events for corporate partners, commemorative tree ceremonial events and others
Manages/supports tree planting events/programs/activities involving trained and untrained volunteers including but not limited to: planning, logistics, training and related support
Tracks trees to ensure sound internal controls from delivery, inventory management, planting and reconciliation of planting data including mortality checks and verification
Provides advice and technical assistance to support classes, events, public inquiries, community outreach, etc.
Stays current on arboriculture/urban forestry best practices and emerging trends
Develops/implements strategies to cultivate new, and advance existing relationships to engage, educate and involve volunteers and others in attainment of our goals and mission
Communicates and distributes information/promotional materials including flyers, brochures, newsletter articles, press releases, etc. Attends community meetings to promote CT activities and events
Collaborates with multiple CT departments on various projects related to tree planting and care needs
Manages the Data Technician; oversees the Tree Planting department’s use of Salesforce and ArcGIS
Manages the GIS Analyst to provide geolocations of installation for external partners and internal needs
Responsible for coordination of grant reporting and accurate accounting
Supports the Director as required to onboard staff, develop/implement in-house training sessions, etc.
Connects people to trees
Working Conditions
The incumbent works in the office and in the field. Must be able to use equipment such as (not an exclusive list): desktop computer; smart phones; automobile; pickup truck with trailer; various hand tools such as shovels, rakes, saws, ladders, and pruning shears, etc.
Physical Demands:
Use of equipment and lifting to plant and maintain trees
Working outside year-round conducting site visits, planting trees, instructing volunteers and others year-round in the heat, cold and inclement weather
While performing the duties of this job, the incumbent is frequently required to sit, talk and hear. The incumbent is constantly required to use hands and fingers to feel, handle or operate objects, tools, or controls; and reach with hands and arms. The incumbent is occasionally required to climb, balance, stoop, kneel, crouch, crawl and walk. The incumbent is required to lift and/or move up to 60 pounds, and occasionally up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus. In the office environment, this position would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary
The physical demands and work environment described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act
Required Qualifications
Bachelor’s degree in arboriculture, horticulture, urban forestry, natural resources management or a related field, plus two years of experience; or, an equivalent combination of education and experience
Additional years of experience aligning with duties of this position a significant plus
ISA Certified Arborist credential required upon hire, or; within the first year of employment
Demonstrated knowledge of Geographic Information Systems, Salesforce, Eventbrite, Microsoft Office and other software programs as required
Valid driver’s license; clean driving record; willingness/ability to drive pickup truck
Must be able to establish, track and meet deadlines, often under pressure
Professional demeanor, superior written and oral communications skills, and the ability to positively and effectively interact and work with a wide variety of people, including government employees, volunteers, community partners, corporate and individual donors, etc.
Demonstrated knowledge and experience of urban tree planting/landscape operations, arboriculture, forest ecology, tree stock type and sizes, tree selection, nursery operations, ANSI standards, etc.
Excellent interpersonal skills; creativity, flexibility, confidence, positive spirit required
Works evenings, weekends and extended hours when needed
Nov 09, 2020
Full time
Summary
The Urban Forester II (UFII) manages Casey Trees’ Community Tree Planting and related year-round and seasonal programs requiring a high degree of volunteer/partner coordination, interaction and support. The incumbent coordinates/manages tree orders from a variety of sources and holding yard inventory management. The UFII assists in designing and implementing data-driven solutions to improve the efficiency and impact of projects and programs. Finally, the incumbent mentors Urban Forester I’s in a variety of ways, such as identifying relevant educational and training materials, responding to technical questions, participating directly in training sessions, and the like.
Essential Functions
Manages the Community Tree Planting Program and other outward-facing, relationship-sensitive programs and initiatives. Reviews applications, formulates plans, secures permits, conducts orientations and site visits, orders trees, arranges event logistics and evaluates program success/impact once completed
Works collaboratively with other CT departments to ensure seamless event execution, donor satisfaction, program improvement, attainment of development goals, exploration of new partner opportunities, etc.
Manages tree procurement including sourcing, invoicing, delivery, inventory, reconciliation, etc.
Works closely with the Director of Tree Planting on program monitoring, evaluation, and enhancement
Works with Director and Urban Forestry Manager to schedule seasonal installation
Supports development activities by promoting tree planting programs and activities, identifying/coordinating signature events for corporate partners, commemorative tree ceremonial events and others
Manages/supports tree planting events/programs/activities involving trained and untrained volunteers including but not limited to: planning, logistics, training and related support
Tracks trees to ensure sound internal controls from delivery, inventory management, planting and reconciliation of planting data including mortality checks and verification
Provides advice and technical assistance to support classes, events, public inquiries, community outreach, etc.
Stays current on arboriculture/urban forestry best practices and emerging trends
Develops/implements strategies to cultivate new, and advance existing relationships to engage, educate and involve volunteers and others in attainment of our goals and mission
Communicates and distributes information/promotional materials including flyers, brochures, newsletter articles, press releases, etc. Attends community meetings to promote CT activities and events
Collaborates with multiple CT departments on various projects related to tree planting and care needs
Manages the Data Technician; oversees the Tree Planting department’s use of Salesforce and ArcGIS
Manages the GIS Analyst to provide geolocations of installation for external partners and internal needs
Responsible for coordination of grant reporting and accurate accounting
Supports the Director as required to onboard staff, develop/implement in-house training sessions, etc.
Connects people to trees
Working Conditions
The incumbent works in the office and in the field. Must be able to use equipment such as (not an exclusive list): desktop computer; smart phones; automobile; pickup truck with trailer; various hand tools such as shovels, rakes, saws, ladders, and pruning shears, etc.
Physical Demands:
Use of equipment and lifting to plant and maintain trees
Working outside year-round conducting site visits, planting trees, instructing volunteers and others year-round in the heat, cold and inclement weather
While performing the duties of this job, the incumbent is frequently required to sit, talk and hear. The incumbent is constantly required to use hands and fingers to feel, handle or operate objects, tools, or controls; and reach with hands and arms. The incumbent is occasionally required to climb, balance, stoop, kneel, crouch, crawl and walk. The incumbent is required to lift and/or move up to 60 pounds, and occasionally up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus. In the office environment, this position would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary
The physical demands and work environment described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act
Required Qualifications
Bachelor’s degree in arboriculture, horticulture, urban forestry, natural resources management or a related field, plus two years of experience; or, an equivalent combination of education and experience
Additional years of experience aligning with duties of this position a significant plus
ISA Certified Arborist credential required upon hire, or; within the first year of employment
Demonstrated knowledge of Geographic Information Systems, Salesforce, Eventbrite, Microsoft Office and other software programs as required
Valid driver’s license; clean driving record; willingness/ability to drive pickup truck
Must be able to establish, track and meet deadlines, often under pressure
Professional demeanor, superior written and oral communications skills, and the ability to positively and effectively interact and work with a wide variety of people, including government employees, volunteers, community partners, corporate and individual donors, etc.
Demonstrated knowledge and experience of urban tree planting/landscape operations, arboriculture, forest ecology, tree stock type and sizes, tree selection, nursery operations, ANSI standards, etc.
Excellent interpersonal skills; creativity, flexibility, confidence, positive spirit required
Works evenings, weekends and extended hours when needed