10 job(s) at Edpuzzle

Edpuzzle Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Jun 16, 2022
Full time
Description: Have you always wanted to unite your passion for education with your business skills? Would you like to be part of a Business Development team with a high social impact? If you answered yes to the previous questions, then we can’t wait to meet you! With us, you’ll feel right at home. We're looking for a Business Development Project Manager to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will be responsible for strategic project and process management that supports Edpuzzle’s business growth while working closely with internal and external stakeholders to contribute to business planning, data analysis, reporting, and research and development. What You’ll Do: ● Create long- and short-term plans for business initiatives, including setting targets for milestones and adhering to deadlines ● Manage, coordinate, and organize multiple projects to ensure they are completed on time and on budget ● Conduct market, customer, and competitive research that supports business initiatives ● Find and analyze relevant data to make informed decisions and recommendations, especially when presented with multiple options for how to progress with the project ● Serve as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy (i.e. liaison between all stakeholders) ● Manage stakeholders’ expectations effectively to ensure clarity, scope and quality of project outcomes ● Facilitate and encourage collaboration across departments to ensure projects are completed successfully ● Communicate project status with key stakeholders to keep the project aligned with the goals ● Develop and maintain partnerships with outside resources ● Conduct risk assessments, report identified risks, and provide recommendations for mitigation ● Address questions, concerns, and/or complaints throughout the project ● Create presentations and relevant reports to communicate project goals, status, and outcomes ● Document processes and playbooks that are discovered through project execution Requirements: Who You Are: ● Demonstrated problem-solving and project management experience and skills ● Ability to manage multiple projects simultaneously ● Excellent verbal and written communication skills ● Excellent interpersonal and customer service skills ● Excellent organizational skills and attention to detail ● Excellent time management skills with a proven ability to meet deadlines ● Strong analytical skills ● Ability to prioritize tasks and to delegate them when appropriate ● Ability to function well in a high-paced and at times stressful environment Education and Experience: ● Bachelor’s degree ● At least 3 years’ related experience required Physical Requirements: ● High-speed internet connection ● Prolonged periods of sitting at a desk and working on a computer About remote positions: Work remotely from the comfort of your own home or chosen workspace Receive guidance from your manager & ask all the questions you need Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals Hiring for remote work in these states:   Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington Benefits: Medical, vision, and dental insurance 401(k) matching Flexible PTO MacBook, monitor, and flexible work-from-home setup Incredible opportunity to grow, learn & build lifetime bonds with other passionate people Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle San Francisco, CA
Jun 13, 2022
Full time
Description Have you always wanted to unite your passion for learning with your skills as an IT Admin/IT Helpdesk? Do you want to work with an incredible team that is making an impact on learning around the world? Then we can’t wait to meet you! We’re looking for an IT Admin/IT Helpdesk to join the team at Edpuzzle, a leading edtech company with offices in San Francisco and Barcelona. The right person will help us provide technical support to US and LATAM company staff, assist newcomers during onboardings and manage the company equipment out of the San Francisco office. If you’re looking for a meaningful role on a small team, you’ll feel right at home with us. You’ll have a front-row seat at one of the fastest-growing companies in educational technology, trusted by over 80% of schools in the USA and millions of teachers and students across the globe. In the process, you’ll be challenged daily, learn constantly, and see the impact of your opinions and work. Responsibilities Working closely with the security team based in Barcelona (Spain), you will: Provide technical support to company staff regarding technical issues on IT infrastructure (systems, laptops, phones, printers). Manage company’s inventory and employees' equipment to keep the assets up to date and all updates tracked. Manage user accounts, access to internal services, and perform access control. Purchase and maintain IT equipment based on needs, also working closely with the HR department. Handle IT onboarding processes: configure, administer new equipment, and conduct training for new starters. Be proactive on security matters and train employees to prevent breaches and bad practices. Participate with the security team in the implementation of security protocols and compliance workflow. Requirements 2 or more years of experience in IT Administration, IT Helpdesk, or IT Technical Support. Experience in accounts and equipment management. Background in Information Technology. You're an excellent team player and you feel comfortable collaborating with team members around the world. Excellent verbal and written communications skills required in English and Spanish. Bilingual and able to read, write, and speak Spanish proficiently. Bonus Skills Experience in cybersecurity industry standard frameworks and compliance standards, such as SOC2, ISO 27001, etc. As a company with offices around the world, any extra language would be a plus. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. High-speed internet connection Ability to travel to Edpuzzle’s San Francisco office on a regular basis during the week and as often as is needed. Benefits About remote positions Work remotely from the comfort of your own home or chosen workspace Receive guidance from your manager & ask all the questions you need Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goal Benefits Competitive salary Medical, vision, and dental insurance 401(k) matching Flexible PTO MacBook, monitor, and flexible work-from-home setup Incredible opportunity to grow, learn & build lifetime bonds with other passionate people Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Jun 10, 2022
Full time
Description Edpuzzle is a video-learning platform used by over 80% of schools in the United States, and thousands more around the world. We make it easy for teachers to engage their students with interactive video lessons. By creating an extensive library of interactive video lessons, we are on our way to becoming a “one-stop-shop” where teachers can find reliable, standards-aligned video lessons to help their students master important content. The Role The Curriculum User Researcher will serve as a main point of contact between our Curriculum Team and the millions of K-12 teachers and students who engage with our curriculum products. The ideal candidate will combine deep curiosity about and empathy for the user with rigorous knowledge of quantitative and qualitative methodologies. By generating and communicating insights, you will play a key role in prioritizing current and future curriculum development. The Curriculum User Researcher will focus mainly on discovery and evaluative research to inform Edpuzzle Original video content and not on the UI/UX design of the Edpuzzle platform. Essential Duties / Responsibilities: User Research Operations + Strategy: Identify research needs in collaboration with stakeholders from various teams (curriculum, growth, etc.) within Edpuzzle Build strategic relationships and partnerships with schools or districts to further user research efforts Collaborate with other members of the Curriculum User Research Team to develop interview protocols and facilitator guides, as well as other necessary processes for user research Compile resources and best practices to advance our user research program Research + Data Collection: Design comprehensive research plans (generative and evaluative) using appropriate research methods In collaboration with other members of the Curriculum User Research team, lead the entire research process from start to finish, including: defining research questions, recruiting participants, distributing surveys, scheduling and conducting interviews and more Data Synthesis + Communication: Translate user research into actionable insights that will help improve current curriculum products, prioritize the curriculum development roadmap, and identify future curriculum projects Communicate clearly via written reports and presentations to ensure user needs are properly understood and considered in the curriculum design process; deliverables may also include user personas and journey maps Performs other duties as assigned Requirements Exceptional understanding of principles of user research and familiarity with a broad range of research methodologies Highly autonomous with strong project management skills and a proven ability to shepherd projects within tight timelines Strong written and verbal skills; demonstrated ability to communicate clearly, succinctly, and memorably Strong data analysis skills (Excel, Google Sheets, SQL, etc.) Proficient with Google Suite Education and Experience 2+ years' experience practicing user research Bachelor’s degree or higher in relevant field Preferred: Familiarity with K-12 education, educational technology, and/or education research Experience conducting research with children Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Hiring for remote work in these states:   Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington Benefits Work remotely from the comfort of your own home or chosen workspace Receive guidance from your manager & ask all the questions you need Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals Benefits Competitive salary of $75,000-$85,000 Medical, dental, vision 401(k) matching Flexible PTO MacBook Air and flexible work-from-home setup Incredible opportunity to grow, learn & build lifetime bonds with other passionate people Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle Massachusetts
Jun 03, 2022
Full time
Description: Have you always wanted to unite your passion for education with your sales skills? Then we can’t wait to meet you! We're looking for a K-12 Sales Representative to join the team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will act as an Edpuzzle ambassador and Edtech sales expert to communicate with schools and districts in the assigned region. Responsibilities: Identify and qualify Edpuzzle adoption opportunities within a given territory Communicate with schools & districts using Edpuzzle in your region and develop an understanding of their needs & goals Reach out to prospective schools and districts partners in a resourceful and engaging way, leveraging phone, email and social media Help coordinate meetings with potential clients Have opportunities for growth and development Discover how schools in your region allocate funding & approve purchases Become an expert in Edpuzzle with the support of your sales manager Learn key metrics that drive new business & identify new business opportunities Own the sales process from start to finish by understanding goals and developing strategies to achieve them Manage time wisely & stay self-motivated to maintain productivity while working remotely Start new conversations with dozens of schools daily via inbound requests & outbound campaigns Make phone calls to follow up with school & district decision-makers Follow up on the previous week’s 100+ conversations to make sure nothing slips through the cracks Reach out to active users to grow excitement for Edpuzzle as an education solution Seek out opportunities for face-to-face meetings with IT coaches, curriculum leaders or school administrators Lead professional development & training sessions for schools & districts Maintain strong pipeline management & log activities in the Salesforce CRM Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals Perform other duties as assigned Requirements: Passion for supporting students and educators Excellent verbal and written communication skills Excellent interpersonal, sales and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Ability to prioritize tasks and problem-solving skills Ability to function well in a high-paced and at times stressful environment Persistence/Grit: you don’t give up until you get what you want Flexible & able to adapt to new strategies Self-motivated: you have the ability to stay on-task while working alone Strategic thinker: unafraid to use data to problem-solve, inform decisions & persuade Team-player: you look for ways to learn from & help your teammates Unintimidated by new technology & quick to pick up new skills High speed internet Education and Experience: 2+ years professional experience in K-12 sales position Previous experience teaching, coaching, or training teachers preferred Knowledge of the school sales-cycle & educational purchasing system in your region Bachelor’s degree preferred Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Ability to Travel up to 50% of the time Hiring for remote work in: Massachusetts Benefits: Competitive salary Medical, vision, and dental insurance 401(k) matching Flexible PTO MacBook Air, monitor, and flexible work-from-home setup Incredible opportunity to grow, learn & build lifetime bonds with other passionate people Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle California
May 17, 2022
Full time
Description Have you always wanted to unite your passion for education with your sales skills? Then we can’t wait to meet you! We're looking for a K-12 Sales Representative to join the team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will act as an Edpuzzle ambassador and Edtech sales expert to communicate with schools and districts in the assigned region. Responsibilities Identify and qualify Edpuzzle adoption opportunities within a given territory Communicate with schools & districts using Edpuzzle in your region and develop an understanding of their needs & goals Reach out to prospective schools and districts partners in a resourceful and engaging way, leveraging phone, email and social media Help coordinate meetings with potential clients Have opportunities for growth and development Discover how schools in your region allocate funding & approve purchases Become an expert in Edpuzzle with the support of your sales manager Learn key metrics that drive new business & identify new business opportunities Own the sales process from start to finish by understanding goals and developing strategies to achieve them Manage time wisely & stay self-motivated to maintain productivity while working remotely Start new conversations with dozens of schools daily via inbound requests & outbound campaigns Make phone calls to follow up with school & district decision-makers Follow up on the previous week’s 100+ conversations to make sure nothing slips through the cracks Reach out to active users to grow excitement for Edpuzzle as an education solution Seek out opportunities for face-to-face meetings with IT coaches, curriculum leaders or school administrators Lead professional development & training sessions for schools & districts Maintain strong pipeline management & log activities in the Salesforce CRM Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals Perform other duties as assigned Requirements Passion for supporting students and educators Excellent verbal and written communication skills Excellent interpersonal, sales and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Ability to prioritize tasks and problem-solving skills Ability to function well in a high-paced and at times stressful environment Persistence/Grit: you don’t give up until you get what you want Flexible & able to adapt to new strategies Self-motivated: you have the ability to stay on-task while working alone Strategic thinker: unafraid to use data to problem-solve, inform decisions & persuade Team-player: you look for ways to learn from & help your teammates Unintimidated by new technology & quick to pick up new skills High speed internet Education and Experience: 2+ years professional experience in K-12 sales position Previous experience teaching, coaching, or training teachers preferred Knowledge of the school sales-cycle & educational purchasing system in your region Bachelor’s degree preferred Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Ability to Travel up to 50% of the time Hiring for remote work in: California Benefits Competitive salary Medical, vision, and dental insurance 401(k) matching Flexible PTO MacBook Air, monitor, and flexible work-from-home setup Incredible opportunity to grow, learn & build lifetime bonds with other passionate people Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle Florida
May 17, 2022
Full time
Description Have you always wanted to unite your passion for education with your sales skills? Then we can’t wait to meet you! We're looking for a K-12 Sales Representative to join the team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will act as an Edpuzzle ambassador and Edtech sales expert to communicate with schools and districts in the assigned region. Responsibilities Identify and qualify Edpuzzle adoption opportunities within a given territory Communicate with schools & districts using Edpuzzle in your region and develop an understanding of their needs & goals Reach out to prospective schools and districts partners in a resourceful and engaging way, leveraging phone, email and social media Help coordinate meetings with potential clients Have opportunities for growth and development Discover how schools in your region allocate funding & approve purchases Become an expert in Edpuzzle with the support of your sales manager Learn key metrics that drive new business & identify new business opportunities Own the sales process from start to finish by understanding goals and developing strategies to achieve them Manage time wisely & stay self-motivated to maintain productivity while working remotely Start new conversations with dozens of schools daily via inbound requests & outbound campaigns Make phone calls to follow up with school & district decision-makers Follow up on the previous week’s 100+ conversations to make sure nothing slips through the cracks Reach out to active users to grow excitement for Edpuzzle as an education solution Seek out opportunities for face-to-face meetings with IT coaches, curriculum leaders or school administrators Lead professional development & training sessions for schools & districts Maintain strong pipeline management & log activities in the Salesforce CRM Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals Perform other duties as assigned Requirements Passion for supporting students and educators Excellent verbal and written communication skills Excellent interpersonal, sales and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Ability to prioritize tasks and problem-solving skills Ability to function well in a high-paced and at times stressful environment Persistence/Grit: you don’t give up until you get what you want Flexible & able to adapt to new strategies Self-motivated: you have the ability to stay on-task while working alone Strategic thinker: unafraid to use data to problem-solve, inform decisions & persuade Team-player: you look for ways to learn from & help your teammates Unintimidated by new technology & quick to pick up new skills High speed internet Education and Experience: 2+ years professional experience in K-12 sales position Previous experience teaching, coaching, or training teachers preferred Knowledge of the school sales-cycle & educational purchasing system in your region Bachelor’s degree preferred Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Ability to Travel up to 50% of the time Hiring for remote work in: Florida Benefits Competitive salary Medical, vision, and dental insurance 401(k) matching Flexible PTO MacBook Air, monitor, and flexible work-from-home setup Incredible opportunity to grow, learn & build lifetime bonds with other passionate people Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle Pennsylvania, Ohio
May 17, 2022
Full time
Description: Have you always wanted to unite your passion for education with your sales skills? Then we can’t wait to meet you! We're looking for a K-12 Sales Representative to join the team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will act as an Edpuzzle ambassador and Edtech sales expert to communicate with schools and districts in the assigned region. Responsibilities: Identify and qualify Edpuzzle adoption opportunities within a given territory Communicate with schools & districts using Edpuzzle in your region and develop an understanding of their needs & goals Reach out to prospective schools and districts partners in a resourceful and engaging way, leveraging phone, email and social media Help coordinate meetings with potential clients Have opportunities for growth and development Discover how schools in your region allocate funding & approve purchases Become an expert in Edpuzzle with the support of your sales manager Learn key metrics that drive new business & identify new business opportunities Own the sales process from start to finish by understanding goals and developing strategies to achieve them Manage time wisely & stay self-motivated to maintain productivity while working remotely Start new conversations with dozens of schools daily via inbound requests & outbound campaigns Make phone calls to follow up with school & district decision-makers Follow up on the previous week’s 100+ conversations to make sure nothing slips through the cracks Reach out to active users to grow excitement for Edpuzzle as an education solution Seek out opportunities for face-to-face meetings with IT coaches, curriculum leaders or school administrators Lead professional development & training sessions for schools & districts Maintain strong pipeline management & log activities in the Salesforce CRM Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals Perform other duties as assigned Requirements: Passion for supporting students and educators Excellent verbal and written communication skills Excellent interpersonal, sales and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Ability to prioritize tasks and problem-solving skills Ability to function well in a high-paced and at times stressful environment Persistence/Grit: you don’t give up until you get what you want Flexible & able to adapt to new strategies Self-motivated: you have the ability to stay on-task while working alone Strategic thinker: unafraid to use data to problem-solve, inform decisions & persuade Team-player: you look for ways to learn from & help your teammates Unintimidated by new technology & quick to pick up new skills High speed internet Education and Experience: 2+ years professional experience in K-12 sales position Previous experience teaching, coaching, or training teachers preferred Knowledge of the school sales-cycle & educational purchasing system in your region Bachelor’s degree preferred Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Ability to Travel up to 50% of the time Hiring for remote work in: Pennsylvania & Ohio Benefits: Competitive salary Medical, vision, and dental insurance 401(k) matching Flexible PTO MacBook Air, monitor, and flexible work-from-home setup Incredible opportunity to grow, learn & build lifetime bonds with other passionate people Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
May 17, 2022
Full time
Description Are you passionate about education? Would you like to be part of a Business Development team with a high social impact? If you answered yes, then we can’t wait to meet you! With us, you’ll feel right at home. We're looking for a Tutor Lead to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The Tutor Lead will teach and support the students enrolled in the beta program of Edpuzzle Academy, focused on 8th grade math. As the business scales, the Tutor Lead will then build out processes and supply-demand capacity modeling; build and manage a team of future tutors; and use systematic ways to assess the quality of tutoring sessions. What You’ll Do Tutoring: Manage and improve student engagement, performance, and learning outcomes through data analysis from video lessons and problem set grades Take action based on data to motivate students and teach them to use the mistakes they made as a learning opportunity Respond to parents’ and students’ questions in a timely manner Plan lessons and conduct tutoring sessions by asking students to show their thought process behind solving problem sets and addressing any misunderstandings Build reports to assess the health of the program and customer experience Set up ways to control and manage the quality of the tutoring sessions and performance of teaching support Turn the learnings from the beta program into systematic processes that can be used to scale Perform other duties as assigned Leadership: Help recruit and hire additional tutors Build, train, and manage the tutoring team Develop workflows to ensure team KPIs are met Create guidelines, organize meetings, and provide feedback and reviews to the team to ensure quality and consistency of work Requirements Who You Are: Ability to listen to students, provide emotional support, and motivate and encourage them to improve their academic performance Ability to drive successful scaffolds Ability to clearly explain challenging concepts and provide instructions Excellent verbal and written communication skills Great analytical and problem-solving skills Ability to prioritize multiple tasks and plan in an organized manner Manage a team to achieve high performance and provide quality service Process management and improvement skills Open to receiving feedback and able to provide constructive feedback Ability to work flexibly with the program as priorities change across the business Ability to use tech platforms like Edpuzzle, Google Workspace, Asana, and Slack High-speed internet connection Education and Experience: Bachelor’s degree or equivalent 2+ years of math teaching experience in grades 6-8 2+ years of management or operations experience: managed projects, managed teams, managed operational logistics, built processes, or any similar responsibilities About remote positions: Work remotely from the comfort of your own home or chosen workspace Receive guidance from your manager & ask all the questions you need Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Hiring for remote work in these states : Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington Benefits: Medical, vision, and dental insurance 401(k) matching Flexible PTO MacBook, monitor, and flexible work-from-home setup Incredible opportunity to grow, learn & build lifetime bonds with other passionate people Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you! Apply for this job
Edpuzzle Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
May 09, 2022
Full time
Description: Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home. We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world. Responsibilities: Have a global vision of customer support Diversify team to provide excellent support to all our users around the world Coordinate and unify the different teams of customer support Guarantee response time and best-in-class quality customer support responses Develop and implement methods to quantify customer issues, doubts, and common questions Deliver reports to Product team to improve UX and reduce workload for the CS team Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points Draft and implement the department’s budget Ensure consistent execution of our Support objectives as measured by a variety of KPIs Manage escalation of critical customer issues Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale Oversee team management to ensure target performance and quality levels are met while promoting individual professional growth and a positive, fun work environment Own global strategy for time zone handoff, operational delivery, and measurement Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally) Recruit, interview, hire, and train departmental supervisory staff Provide constructive and timely performance evaluations Requirements: Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Strong supervisory and leadership skills Ability to prioritize tasks and to delegate them when appropriate Ability to function well in a high-paced and at times stressful environment Proficient with customer service software, databases and tools Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company Adaptability to change Awareness of industry trends and applications High-speed internet connection Education and Experience: 5+ years of experience building and leading world class global support teams with high impact results Experience in a high-growth SaaS company preferred Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation Previous experience with managing, coaching and developing teams across different locations, cultures and countries Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington Benefits: About remote positions: Work remotely from the comfort of your own home or chosen workspace Receive guidance from your manager & ask all the questions you need Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals Benefits Competitive salary Medical, vision, and dental insurance 401(k) matching Flexible PTO MacBook, monitor, and flexible work-from-home setup Incredible opportunity to grow, learn & build lifetime bonds with other passionate people Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Mar 25, 2022
Full time
Description Have you always wanted to unite your passion for education with your marketing skills? Would you like to be part of a global marketing team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home. We're looking for a Marketing Campaign Manager to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will support continuous Edpuzzle growth across the United States and Canada in partnership with the North American Sales team. Responsibilities Collaborate with the digital marketing team to create region specific strategies to help grow user acquisition across paid channels Partner with Sales to create and execute custom marketing strategies and campaigns to grow awareness and engagement within key districts Explore strategies to support Edpuzzle growth with our partners in region Stay up to date with local market education trends Compile data/reports to turn campaign results into actionable insights for further growth Performs other duties as assigned Requirements Excellent verbal and written communication skills Strong analytical and problem-solving skills Excellent organizational skills and attention to detail Highly motivated, driven and passionate High-speed internet connection Education and Experience: Bachelor's degree in marketing, business, or related field 5+ years of experience managing marketing campaigns across multiple channels Experience working in a SaaS company (Experience with an Edtech company is a bonus) Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington. About remote positions: Work remotely from the comfort of your own home or chosen workspace Receive guidance from your manager & ask all the questions you need Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals Benefits Competitive salary Medical, vision, and dental insurance 401(k) matching Flexible PTO MacBook Air, monitor, and flexible work-from-home setup Incredible opportunity to grow, learn & build lifetime bonds with other passionate people Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!