Do you love learning? Does the idea of working for an EdTech company that was born in Silicon Valley and has offices in Barcelona and San Francisco excite you? Then Edpuzzle might just be your perfect fit.
Used in over 80% of schools in the USA, Edpuzzle makes it easy for teachers to engage their students with interactive video lessons.
We’re a small team of talented creatives (many of us former teachers) who got our start back in 2013 atImagineK12, the first education incubator in the USA and now part ofY Combinator, where Airbnb and Dropbox were born. We have fantastic support from our teachers and investors, who allow us to continue growing our Edpuzzle community every day.
What we do
We empower teachers to make any video their lesson with our easy-to-use video editing tools and beautiful, hassle-free analytics showing students’ results. In just a few clicks, teachers can turn any video into an engaging and effective lesson, and then see in real time which students understood the lesson and who needs help, thanks to the insightful student data Edpuzzle gathers.
Why we do it
We dream of a day where every teacher and student will be just a click away from an excellent online education, and we’re working to turn it into a reality. Together with the teachers in our Edpuzzle community, we’re creating a pool of incredible quality, inspiring video lessons for the classroom.
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description:
Have you always wanted to unite your passion for education with your business skills? Would you like to be part of a Business Development team with a high social impact? If you answered yes to the previous questions, then we can’t wait to meet you! With us, you’ll feel right at home.
We're looking for a Business Development Project Manager to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will be responsible for strategic project and process management that supports Edpuzzle’s business growth while working closely with internal and external stakeholders to contribute to business planning, data analysis, reporting, and research and development.
What You’ll Do:
● Create long- and short-term plans for business initiatives, including setting targets for milestones and adhering to deadlines
● Manage, coordinate, and organize multiple projects to ensure they are completed on time and on budget
● Conduct market, customer, and competitive research that supports business initiatives
● Find and analyze relevant data to make informed decisions and recommendations, especially when presented with multiple options for how to progress with the project
● Serve as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy (i.e. liaison between all stakeholders)
● Manage stakeholders’ expectations effectively to ensure clarity, scope and quality of project outcomes
● Facilitate and encourage collaboration across departments to ensure projects are completed successfully
● Communicate project status with key stakeholders to keep the project aligned with the goals
● Develop and maintain partnerships with outside resources
● Conduct risk assessments, report identified risks, and provide recommendations for mitigation
● Address questions, concerns, and/or complaints throughout the project
● Create presentations and relevant reports to communicate project goals, status, and outcomes
● Document processes and playbooks that are discovered through project execution
Requirements:
Who You Are:
● Demonstrated problem-solving and project management experience and skills
● Ability to manage multiple projects simultaneously
● Excellent verbal and written communication skills
● Excellent interpersonal and customer service skills
● Excellent organizational skills and attention to detail
● Excellent time management skills with a proven ability to meet deadlines
● Strong analytical skills
● Ability to prioritize tasks and to delegate them when appropriate
● Ability to function well in a high-paced and at times stressful environment
Education and Experience:
● Bachelor’s degree
● At least 3 years’ related experience required
Physical Requirements:
● High-speed internet connection
● Prolonged periods of sitting at a desk and working on a computer
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Jun 16, 2022
Full time
Description:
Have you always wanted to unite your passion for education with your business skills? Would you like to be part of a Business Development team with a high social impact? If you answered yes to the previous questions, then we can’t wait to meet you! With us, you’ll feel right at home.
We're looking for a Business Development Project Manager to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will be responsible for strategic project and process management that supports Edpuzzle’s business growth while working closely with internal and external stakeholders to contribute to business planning, data analysis, reporting, and research and development.
What You’ll Do:
● Create long- and short-term plans for business initiatives, including setting targets for milestones and adhering to deadlines
● Manage, coordinate, and organize multiple projects to ensure they are completed on time and on budget
● Conduct market, customer, and competitive research that supports business initiatives
● Find and analyze relevant data to make informed decisions and recommendations, especially when presented with multiple options for how to progress with the project
● Serve as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy (i.e. liaison between all stakeholders)
● Manage stakeholders’ expectations effectively to ensure clarity, scope and quality of project outcomes
● Facilitate and encourage collaboration across departments to ensure projects are completed successfully
● Communicate project status with key stakeholders to keep the project aligned with the goals
● Develop and maintain partnerships with outside resources
● Conduct risk assessments, report identified risks, and provide recommendations for mitigation
● Address questions, concerns, and/or complaints throughout the project
● Create presentations and relevant reports to communicate project goals, status, and outcomes
● Document processes and playbooks that are discovered through project execution
Requirements:
Who You Are:
● Demonstrated problem-solving and project management experience and skills
● Ability to manage multiple projects simultaneously
● Excellent verbal and written communication skills
● Excellent interpersonal and customer service skills
● Excellent organizational skills and attention to detail
● Excellent time management skills with a proven ability to meet deadlines
● Strong analytical skills
● Ability to prioritize tasks and to delegate them when appropriate
● Ability to function well in a high-paced and at times stressful environment
Education and Experience:
● Bachelor’s degree
● At least 3 years’ related experience required
Physical Requirements:
● High-speed internet connection
● Prolonged periods of sitting at a desk and working on a computer
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Description
Have you always wanted to unite your passion for learning with your skills as an IT Admin/IT Helpdesk? Do you want to work with an incredible team that is making an impact on learning around the world? Then we can’t wait to meet you!
We’re looking for an IT Admin/IT Helpdesk to join the team at Edpuzzle, a leading edtech company with offices in San Francisco and Barcelona. The right person will help us provide technical support to US and LATAM company staff, assist newcomers during onboardings and manage the company equipment out of the San Francisco office. If you’re looking for a meaningful role on a small team, you’ll feel right at home with us.
You’ll have a front-row seat at one of the fastest-growing companies in educational technology, trusted by over 80% of schools in the USA and millions of teachers and students across the globe. In the process, you’ll be challenged daily, learn constantly, and see the impact of your opinions and work.
Responsibilities
Working closely with the security team based in Barcelona (Spain), you will:
Provide technical support to company staff regarding technical issues on IT infrastructure (systems, laptops, phones, printers).
Manage company’s inventory and employees' equipment to keep the assets up to date and all updates tracked.
Manage user accounts, access to internal services, and perform access control.
Purchase and maintain IT equipment based on needs, also working closely with the HR department.
Handle IT onboarding processes: configure, administer new equipment, and conduct training for new starters.
Be proactive on security matters and train employees to prevent breaches and bad practices.
Participate with the security team in the implementation of security protocols and compliance workflow.
Requirements
2 or more years of experience in IT Administration, IT Helpdesk, or IT Technical Support.
Experience in accounts and equipment management.
Background in Information Technology.
You're an excellent team player and you feel comfortable collaborating with team members around the world.
Excellent verbal and written communications skills required in English and Spanish.
Bilingual and able to read, write, and speak Spanish proficiently.
Bonus Skills
Experience in cybersecurity industry standard frameworks and compliance standards, such as SOC2, ISO 27001, etc.
As a company with offices around the world, any extra language would be a plus.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
High-speed internet connection
Ability to travel to Edpuzzle’s San Francisco office on a regular basis during the week and as often as is needed.
Benefits
About remote positions
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goal
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Jun 13, 2022
Full time
Description
Have you always wanted to unite your passion for learning with your skills as an IT Admin/IT Helpdesk? Do you want to work with an incredible team that is making an impact on learning around the world? Then we can’t wait to meet you!
We’re looking for an IT Admin/IT Helpdesk to join the team at Edpuzzle, a leading edtech company with offices in San Francisco and Barcelona. The right person will help us provide technical support to US and LATAM company staff, assist newcomers during onboardings and manage the company equipment out of the San Francisco office. If you’re looking for a meaningful role on a small team, you’ll feel right at home with us.
You’ll have a front-row seat at one of the fastest-growing companies in educational technology, trusted by over 80% of schools in the USA and millions of teachers and students across the globe. In the process, you’ll be challenged daily, learn constantly, and see the impact of your opinions and work.
Responsibilities
Working closely with the security team based in Barcelona (Spain), you will:
Provide technical support to company staff regarding technical issues on IT infrastructure (systems, laptops, phones, printers).
Manage company’s inventory and employees' equipment to keep the assets up to date and all updates tracked.
Manage user accounts, access to internal services, and perform access control.
Purchase and maintain IT equipment based on needs, also working closely with the HR department.
Handle IT onboarding processes: configure, administer new equipment, and conduct training for new starters.
Be proactive on security matters and train employees to prevent breaches and bad practices.
Participate with the security team in the implementation of security protocols and compliance workflow.
Requirements
2 or more years of experience in IT Administration, IT Helpdesk, or IT Technical Support.
Experience in accounts and equipment management.
Background in Information Technology.
You're an excellent team player and you feel comfortable collaborating with team members around the world.
Excellent verbal and written communications skills required in English and Spanish.
Bilingual and able to read, write, and speak Spanish proficiently.
Bonus Skills
Experience in cybersecurity industry standard frameworks and compliance standards, such as SOC2, ISO 27001, etc.
As a company with offices around the world, any extra language would be a plus.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
High-speed internet connection
Ability to travel to Edpuzzle’s San Francisco office on a regular basis during the week and as often as is needed.
Benefits
About remote positions
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goal
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description
Edpuzzle is a video-learning platform used by over 80% of schools in the United States, and thousands more around the world. We make it easy for teachers to engage their students with interactive video lessons. By creating an extensive library of interactive video lessons, we are on our way to becoming a “one-stop-shop” where teachers can find reliable, standards-aligned video lessons to help their students master important content.
The Role
The Curriculum User Researcher will serve as a main point of contact between our Curriculum Team and the millions of K-12 teachers and students who engage with our curriculum products. The ideal candidate will combine deep curiosity about and empathy for the user with rigorous knowledge of quantitative and qualitative methodologies. By generating and communicating insights, you will play a key role in prioritizing current and future curriculum development. The Curriculum User Researcher will focus mainly on discovery and evaluative research to inform Edpuzzle Original video content and not on the UI/UX design of the Edpuzzle platform.
Essential Duties / Responsibilities:
User Research Operations + Strategy:
Identify research needs in collaboration with stakeholders from various teams (curriculum, growth, etc.) within Edpuzzle
Build strategic relationships and partnerships with schools or districts to further user research efforts
Collaborate with other members of the Curriculum User Research Team to develop interview protocols and facilitator guides, as well as other necessary processes for user research
Compile resources and best practices to advance our user research program
Research + Data Collection:
Design comprehensive research plans (generative and evaluative) using appropriate research methods
In collaboration with other members of the Curriculum User Research team, lead the entire research process from start to finish, including: defining research questions, recruiting participants, distributing surveys, scheduling and conducting interviews and more
Data Synthesis + Communication:
Translate user research into actionable insights that will help improve current curriculum products, prioritize the curriculum development roadmap, and identify future curriculum projects
Communicate clearly via written reports and presentations to ensure user needs are properly understood and considered in the curriculum design process; deliverables may also include user personas and journey maps
Performs other duties as assigned
Requirements
Exceptional understanding of principles of user research and familiarity with a broad range of research methodologies
Highly autonomous with strong project management skills and a proven ability to shepherd projects within tight timelines
Strong written and verbal skills; demonstrated ability to communicate clearly, succinctly, and memorably
Strong data analysis skills (Excel, Google Sheets, SQL, etc.)
Proficient with Google Suite
Education and Experience
2+ years' experience practicing user research
Bachelor’s degree or higher in relevant field
Preferred:
Familiarity with K-12 education, educational technology, and/or education research
Experience conducting research with children
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary of $75,000-$85,000
Medical, dental, vision
401(k) matching
Flexible PTO
MacBook Air and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Jun 10, 2022
Full time
Description
Edpuzzle is a video-learning platform used by over 80% of schools in the United States, and thousands more around the world. We make it easy for teachers to engage their students with interactive video lessons. By creating an extensive library of interactive video lessons, we are on our way to becoming a “one-stop-shop” where teachers can find reliable, standards-aligned video lessons to help their students master important content.
The Role
The Curriculum User Researcher will serve as a main point of contact between our Curriculum Team and the millions of K-12 teachers and students who engage with our curriculum products. The ideal candidate will combine deep curiosity about and empathy for the user with rigorous knowledge of quantitative and qualitative methodologies. By generating and communicating insights, you will play a key role in prioritizing current and future curriculum development. The Curriculum User Researcher will focus mainly on discovery and evaluative research to inform Edpuzzle Original video content and not on the UI/UX design of the Edpuzzle platform.
Essential Duties / Responsibilities:
User Research Operations + Strategy:
Identify research needs in collaboration with stakeholders from various teams (curriculum, growth, etc.) within Edpuzzle
Build strategic relationships and partnerships with schools or districts to further user research efforts
Collaborate with other members of the Curriculum User Research Team to develop interview protocols and facilitator guides, as well as other necessary processes for user research
Compile resources and best practices to advance our user research program
Research + Data Collection:
Design comprehensive research plans (generative and evaluative) using appropriate research methods
In collaboration with other members of the Curriculum User Research team, lead the entire research process from start to finish, including: defining research questions, recruiting participants, distributing surveys, scheduling and conducting interviews and more
Data Synthesis + Communication:
Translate user research into actionable insights that will help improve current curriculum products, prioritize the curriculum development roadmap, and identify future curriculum projects
Communicate clearly via written reports and presentations to ensure user needs are properly understood and considered in the curriculum design process; deliverables may also include user personas and journey maps
Performs other duties as assigned
Requirements
Exceptional understanding of principles of user research and familiarity with a broad range of research methodologies
Highly autonomous with strong project management skills and a proven ability to shepherd projects within tight timelines
Strong written and verbal skills; demonstrated ability to communicate clearly, succinctly, and memorably
Strong data analysis skills (Excel, Google Sheets, SQL, etc.)
Proficient with Google Suite
Education and Experience
2+ years' experience practicing user research
Bachelor’s degree or higher in relevant field
Preferred:
Familiarity with K-12 education, educational technology, and/or education research
Experience conducting research with children
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary of $75,000-$85,000
Medical, dental, vision
401(k) matching
Flexible PTO
MacBook Air and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Description:
Have you always wanted to unite your passion for education with your sales skills? Then we can’t wait to meet you!
We're looking for a K-12 Sales Representative to join the team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will act as an Edpuzzle ambassador and Edtech sales expert to communicate with schools and districts in the assigned region.
Responsibilities:
Identify and qualify Edpuzzle adoption opportunities within a given territory
Communicate with schools & districts using Edpuzzle in your region and develop an understanding of their needs & goals
Reach out to prospective schools and districts partners in a resourceful and engaging way, leveraging phone, email and social media
Help coordinate meetings with potential clients
Have opportunities for growth and development
Discover how schools in your region allocate funding & approve purchases
Become an expert in Edpuzzle with the support of your sales manager
Learn key metrics that drive new business & identify new business opportunities
Own the sales process from start to finish by understanding goals and developing strategies to achieve them
Manage time wisely & stay self-motivated to maintain productivity while working remotely
Start new conversations with dozens of schools daily via inbound requests & outbound campaigns
Make phone calls to follow up with school & district decision-makers
Follow up on the previous week’s 100+ conversations to make sure nothing slips through the cracks
Reach out to active users to grow excitement for Edpuzzle as an education solution
Seek out opportunities for face-to-face meetings with IT coaches, curriculum leaders or school administrators
Lead professional development & training sessions for schools & districts
Maintain strong pipeline management & log activities in the Salesforce CRM
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Perform other duties as assigned
Requirements:
Passion for supporting students and educators
Excellent verbal and written communication skills
Excellent interpersonal, sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Persistence/Grit: you don’t give up until you get what you want
Flexible & able to adapt to new strategies
Self-motivated: you have the ability to stay on-task while working alone
Strategic thinker: unafraid to use data to problem-solve, inform decisions & persuade
Team-player: you look for ways to learn from & help your teammates
Unintimidated by new technology & quick to pick up new skills
High speed internet
Education and Experience:
2+ years professional experience in K-12 sales position
Previous experience teaching, coaching, or training teachers preferred
Knowledge of the school sales-cycle & educational purchasing system in your region
Bachelor’s degree preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Ability to Travel up to 50% of the time
Hiring for remote work in: Massachusetts
Benefits:
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook Air, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Jun 03, 2022
Full time
Description:
Have you always wanted to unite your passion for education with your sales skills? Then we can’t wait to meet you!
We're looking for a K-12 Sales Representative to join the team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will act as an Edpuzzle ambassador and Edtech sales expert to communicate with schools and districts in the assigned region.
Responsibilities:
Identify and qualify Edpuzzle adoption opportunities within a given territory
Communicate with schools & districts using Edpuzzle in your region and develop an understanding of their needs & goals
Reach out to prospective schools and districts partners in a resourceful and engaging way, leveraging phone, email and social media
Help coordinate meetings with potential clients
Have opportunities for growth and development
Discover how schools in your region allocate funding & approve purchases
Become an expert in Edpuzzle with the support of your sales manager
Learn key metrics that drive new business & identify new business opportunities
Own the sales process from start to finish by understanding goals and developing strategies to achieve them
Manage time wisely & stay self-motivated to maintain productivity while working remotely
Start new conversations with dozens of schools daily via inbound requests & outbound campaigns
Make phone calls to follow up with school & district decision-makers
Follow up on the previous week’s 100+ conversations to make sure nothing slips through the cracks
Reach out to active users to grow excitement for Edpuzzle as an education solution
Seek out opportunities for face-to-face meetings with IT coaches, curriculum leaders or school administrators
Lead professional development & training sessions for schools & districts
Maintain strong pipeline management & log activities in the Salesforce CRM
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Perform other duties as assigned
Requirements:
Passion for supporting students and educators
Excellent verbal and written communication skills
Excellent interpersonal, sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Persistence/Grit: you don’t give up until you get what you want
Flexible & able to adapt to new strategies
Self-motivated: you have the ability to stay on-task while working alone
Strategic thinker: unafraid to use data to problem-solve, inform decisions & persuade
Team-player: you look for ways to learn from & help your teammates
Unintimidated by new technology & quick to pick up new skills
High speed internet
Education and Experience:
2+ years professional experience in K-12 sales position
Previous experience teaching, coaching, or training teachers preferred
Knowledge of the school sales-cycle & educational purchasing system in your region
Bachelor’s degree preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Ability to Travel up to 50% of the time
Hiring for remote work in: Massachusetts
Benefits:
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook Air, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Description
Have you always wanted to unite your passion for education with your sales skills? Then we can’t wait to meet you!
We're looking for a K-12 Sales Representative to join the team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will act as an Edpuzzle ambassador and Edtech sales expert to communicate with schools and districts in the assigned region.
Responsibilities
Identify and qualify Edpuzzle adoption opportunities within a given territory
Communicate with schools & districts using Edpuzzle in your region and develop an understanding of their needs & goals
Reach out to prospective schools and districts partners in a resourceful and engaging way, leveraging phone, email and social media
Help coordinate meetings with potential clients
Have opportunities for growth and development
Discover how schools in your region allocate funding & approve purchases
Become an expert in Edpuzzle with the support of your sales manager
Learn key metrics that drive new business & identify new business opportunities
Own the sales process from start to finish by understanding goals and developing strategies to achieve them
Manage time wisely & stay self-motivated to maintain productivity while working remotely
Start new conversations with dozens of schools daily via inbound requests & outbound campaigns
Make phone calls to follow up with school & district decision-makers
Follow up on the previous week’s 100+ conversations to make sure nothing slips through the cracks
Reach out to active users to grow excitement for Edpuzzle as an education solution
Seek out opportunities for face-to-face meetings with IT coaches, curriculum leaders or school administrators
Lead professional development & training sessions for schools & districts
Maintain strong pipeline management & log activities in the Salesforce CRM
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Perform other duties as assigned
Requirements
Passion for supporting students and educators
Excellent verbal and written communication skills
Excellent interpersonal, sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Persistence/Grit: you don’t give up until you get what you want
Flexible & able to adapt to new strategies
Self-motivated: you have the ability to stay on-task while working alone
Strategic thinker: unafraid to use data to problem-solve, inform decisions & persuade
Team-player: you look for ways to learn from & help your teammates
Unintimidated by new technology & quick to pick up new skills
High speed internet
Education and Experience:
2+ years professional experience in K-12 sales position
Previous experience teaching, coaching, or training teachers preferred
Knowledge of the school sales-cycle & educational purchasing system in your region
Bachelor’s degree preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Ability to Travel up to 50% of the time
Hiring for remote work in: California
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook Air, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
May 17, 2022
Full time
Description
Have you always wanted to unite your passion for education with your sales skills? Then we can’t wait to meet you!
We're looking for a K-12 Sales Representative to join the team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will act as an Edpuzzle ambassador and Edtech sales expert to communicate with schools and districts in the assigned region.
Responsibilities
Identify and qualify Edpuzzle adoption opportunities within a given territory
Communicate with schools & districts using Edpuzzle in your region and develop an understanding of their needs & goals
Reach out to prospective schools and districts partners in a resourceful and engaging way, leveraging phone, email and social media
Help coordinate meetings with potential clients
Have opportunities for growth and development
Discover how schools in your region allocate funding & approve purchases
Become an expert in Edpuzzle with the support of your sales manager
Learn key metrics that drive new business & identify new business opportunities
Own the sales process from start to finish by understanding goals and developing strategies to achieve them
Manage time wisely & stay self-motivated to maintain productivity while working remotely
Start new conversations with dozens of schools daily via inbound requests & outbound campaigns
Make phone calls to follow up with school & district decision-makers
Follow up on the previous week’s 100+ conversations to make sure nothing slips through the cracks
Reach out to active users to grow excitement for Edpuzzle as an education solution
Seek out opportunities for face-to-face meetings with IT coaches, curriculum leaders or school administrators
Lead professional development & training sessions for schools & districts
Maintain strong pipeline management & log activities in the Salesforce CRM
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Perform other duties as assigned
Requirements
Passion for supporting students and educators
Excellent verbal and written communication skills
Excellent interpersonal, sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Persistence/Grit: you don’t give up until you get what you want
Flexible & able to adapt to new strategies
Self-motivated: you have the ability to stay on-task while working alone
Strategic thinker: unafraid to use data to problem-solve, inform decisions & persuade
Team-player: you look for ways to learn from & help your teammates
Unintimidated by new technology & quick to pick up new skills
High speed internet
Education and Experience:
2+ years professional experience in K-12 sales position
Previous experience teaching, coaching, or training teachers preferred
Knowledge of the school sales-cycle & educational purchasing system in your region
Bachelor’s degree preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Ability to Travel up to 50% of the time
Hiring for remote work in: California
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook Air, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Description
Have you always wanted to unite your passion for education with your sales skills? Then we can’t wait to meet you!
We're looking for a K-12 Sales Representative to join the team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will act as an Edpuzzle ambassador and Edtech sales expert to communicate with schools and districts in the assigned region.
Responsibilities
Identify and qualify Edpuzzle adoption opportunities within a given territory
Communicate with schools & districts using Edpuzzle in your region and develop an understanding of their needs & goals
Reach out to prospective schools and districts partners in a resourceful and engaging way, leveraging phone, email and social media
Help coordinate meetings with potential clients
Have opportunities for growth and development
Discover how schools in your region allocate funding & approve purchases
Become an expert in Edpuzzle with the support of your sales manager
Learn key metrics that drive new business & identify new business opportunities
Own the sales process from start to finish by understanding goals and developing strategies to achieve them
Manage time wisely & stay self-motivated to maintain productivity while working remotely
Start new conversations with dozens of schools daily via inbound requests & outbound campaigns
Make phone calls to follow up with school & district decision-makers
Follow up on the previous week’s 100+ conversations to make sure nothing slips through the cracks
Reach out to active users to grow excitement for Edpuzzle as an education solution
Seek out opportunities for face-to-face meetings with IT coaches, curriculum leaders or school administrators
Lead professional development & training sessions for schools & districts
Maintain strong pipeline management & log activities in the Salesforce CRM
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Perform other duties as assigned
Requirements
Passion for supporting students and educators
Excellent verbal and written communication skills
Excellent interpersonal, sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Persistence/Grit: you don’t give up until you get what you want
Flexible & able to adapt to new strategies
Self-motivated: you have the ability to stay on-task while working alone
Strategic thinker: unafraid to use data to problem-solve, inform decisions & persuade
Team-player: you look for ways to learn from & help your teammates
Unintimidated by new technology & quick to pick up new skills
High speed internet
Education and Experience:
2+ years professional experience in K-12 sales position
Previous experience teaching, coaching, or training teachers preferred
Knowledge of the school sales-cycle & educational purchasing system in your region
Bachelor’s degree preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Ability to Travel up to 50% of the time
Hiring for remote work in: Florida
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook Air, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
May 17, 2022
Full time
Description
Have you always wanted to unite your passion for education with your sales skills? Then we can’t wait to meet you!
We're looking for a K-12 Sales Representative to join the team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will act as an Edpuzzle ambassador and Edtech sales expert to communicate with schools and districts in the assigned region.
Responsibilities
Identify and qualify Edpuzzle adoption opportunities within a given territory
Communicate with schools & districts using Edpuzzle in your region and develop an understanding of their needs & goals
Reach out to prospective schools and districts partners in a resourceful and engaging way, leveraging phone, email and social media
Help coordinate meetings with potential clients
Have opportunities for growth and development
Discover how schools in your region allocate funding & approve purchases
Become an expert in Edpuzzle with the support of your sales manager
Learn key metrics that drive new business & identify new business opportunities
Own the sales process from start to finish by understanding goals and developing strategies to achieve them
Manage time wisely & stay self-motivated to maintain productivity while working remotely
Start new conversations with dozens of schools daily via inbound requests & outbound campaigns
Make phone calls to follow up with school & district decision-makers
Follow up on the previous week’s 100+ conversations to make sure nothing slips through the cracks
Reach out to active users to grow excitement for Edpuzzle as an education solution
Seek out opportunities for face-to-face meetings with IT coaches, curriculum leaders or school administrators
Lead professional development & training sessions for schools & districts
Maintain strong pipeline management & log activities in the Salesforce CRM
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Perform other duties as assigned
Requirements
Passion for supporting students and educators
Excellent verbal and written communication skills
Excellent interpersonal, sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Persistence/Grit: you don’t give up until you get what you want
Flexible & able to adapt to new strategies
Self-motivated: you have the ability to stay on-task while working alone
Strategic thinker: unafraid to use data to problem-solve, inform decisions & persuade
Team-player: you look for ways to learn from & help your teammates
Unintimidated by new technology & quick to pick up new skills
High speed internet
Education and Experience:
2+ years professional experience in K-12 sales position
Previous experience teaching, coaching, or training teachers preferred
Knowledge of the school sales-cycle & educational purchasing system in your region
Bachelor’s degree preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Ability to Travel up to 50% of the time
Hiring for remote work in: Florida
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook Air, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Description:
Have you always wanted to unite your passion for education with your sales skills? Then we can’t wait to meet you!
We're looking for a K-12 Sales Representative to join the team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will act as an Edpuzzle ambassador and Edtech sales expert to communicate with schools and districts in the assigned region.
Responsibilities:
Identify and qualify Edpuzzle adoption opportunities within a given territory
Communicate with schools & districts using Edpuzzle in your region and develop an understanding of their needs & goals
Reach out to prospective schools and districts partners in a resourceful and engaging way, leveraging phone, email and social media
Help coordinate meetings with potential clients
Have opportunities for growth and development
Discover how schools in your region allocate funding & approve purchases
Become an expert in Edpuzzle with the support of your sales manager
Learn key metrics that drive new business & identify new business opportunities
Own the sales process from start to finish by understanding goals and developing strategies to achieve them
Manage time wisely & stay self-motivated to maintain productivity while working remotely
Start new conversations with dozens of schools daily via inbound requests & outbound campaigns
Make phone calls to follow up with school & district decision-makers
Follow up on the previous week’s 100+ conversations to make sure nothing slips through the cracks
Reach out to active users to grow excitement for Edpuzzle as an education solution
Seek out opportunities for face-to-face meetings with IT coaches, curriculum leaders or school administrators
Lead professional development & training sessions for schools & districts
Maintain strong pipeline management & log activities in the Salesforce CRM
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Perform other duties as assigned
Requirements:
Passion for supporting students and educators
Excellent verbal and written communication skills
Excellent interpersonal, sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Persistence/Grit: you don’t give up until you get what you want
Flexible & able to adapt to new strategies
Self-motivated: you have the ability to stay on-task while working alone
Strategic thinker: unafraid to use data to problem-solve, inform decisions & persuade
Team-player: you look for ways to learn from & help your teammates
Unintimidated by new technology & quick to pick up new skills
High speed internet
Education and Experience:
2+ years professional experience in K-12 sales position
Previous experience teaching, coaching, or training teachers preferred
Knowledge of the school sales-cycle & educational purchasing system in your region
Bachelor’s degree preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Ability to Travel up to 50% of the time
Hiring for remote work in: Pennsylvania & Ohio
Benefits:
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook Air, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
May 17, 2022
Full time
Description:
Have you always wanted to unite your passion for education with your sales skills? Then we can’t wait to meet you!
We're looking for a K-12 Sales Representative to join the team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will act as an Edpuzzle ambassador and Edtech sales expert to communicate with schools and districts in the assigned region.
Responsibilities:
Identify and qualify Edpuzzle adoption opportunities within a given territory
Communicate with schools & districts using Edpuzzle in your region and develop an understanding of their needs & goals
Reach out to prospective schools and districts partners in a resourceful and engaging way, leveraging phone, email and social media
Help coordinate meetings with potential clients
Have opportunities for growth and development
Discover how schools in your region allocate funding & approve purchases
Become an expert in Edpuzzle with the support of your sales manager
Learn key metrics that drive new business & identify new business opportunities
Own the sales process from start to finish by understanding goals and developing strategies to achieve them
Manage time wisely & stay self-motivated to maintain productivity while working remotely
Start new conversations with dozens of schools daily via inbound requests & outbound campaigns
Make phone calls to follow up with school & district decision-makers
Follow up on the previous week’s 100+ conversations to make sure nothing slips through the cracks
Reach out to active users to grow excitement for Edpuzzle as an education solution
Seek out opportunities for face-to-face meetings with IT coaches, curriculum leaders or school administrators
Lead professional development & training sessions for schools & districts
Maintain strong pipeline management & log activities in the Salesforce CRM
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Perform other duties as assigned
Requirements:
Passion for supporting students and educators
Excellent verbal and written communication skills
Excellent interpersonal, sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to prioritize tasks and problem-solving skills
Ability to function well in a high-paced and at times stressful environment
Persistence/Grit: you don’t give up until you get what you want
Flexible & able to adapt to new strategies
Self-motivated: you have the ability to stay on-task while working alone
Strategic thinker: unafraid to use data to problem-solve, inform decisions & persuade
Team-player: you look for ways to learn from & help your teammates
Unintimidated by new technology & quick to pick up new skills
High speed internet
Education and Experience:
2+ years professional experience in K-12 sales position
Previous experience teaching, coaching, or training teachers preferred
Knowledge of the school sales-cycle & educational purchasing system in your region
Bachelor’s degree preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Ability to Travel up to 50% of the time
Hiring for remote work in: Pennsylvania & Ohio
Benefits:
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook Air, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description
Are you passionate about education? Would you like to be part of a Business Development team with a high social impact? If you answered yes, then we can’t wait to meet you! With us, you’ll feel right at home. We're looking for a Tutor Lead to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona.
The Tutor Lead will teach and support the students enrolled in the beta program of Edpuzzle Academy, focused on 8th grade math. As the business scales, the Tutor Lead will then build out processes and supply-demand capacity modeling; build and manage a team of future tutors; and use systematic ways to assess the quality of tutoring sessions.
What You’ll Do
Tutoring:
Manage and improve student engagement, performance, and learning outcomes through data analysis from video lessons and problem set grades
Take action based on data to motivate students and teach them to use the mistakes they made as a learning opportunity
Respond to parents’ and students’ questions in a timely manner
Plan lessons and conduct tutoring sessions by asking students to show their thought process behind solving problem sets and addressing any misunderstandings
Build reports to assess the health of the program and customer experience
Set up ways to control and manage the quality of the tutoring sessions and performance of teaching support
Turn the learnings from the beta program into systematic processes that can be used to scale
Perform other duties as assigned
Leadership:
Help recruit and hire additional tutors
Build, train, and manage the tutoring team
Develop workflows to ensure team KPIs are met
Create guidelines, organize meetings, and provide feedback and reviews to the team to ensure quality and consistency of work
Requirements
Who You Are:
Ability to listen to students, provide emotional support, and motivate and encourage them to improve their academic performance
Ability to drive successful scaffolds
Ability to clearly explain challenging concepts and provide instructions
Excellent verbal and written communication skills
Great analytical and problem-solving skills
Ability to prioritize multiple tasks and plan in an organized manner
Manage a team to achieve high performance and provide quality service
Process management and improvement skills
Open to receiving feedback and able to provide constructive feedback
Ability to work flexibly with the program as priorities change across the business
Ability to use tech platforms like Edpuzzle, Google Workspace, Asana, and Slack
High-speed internet connection
Education and Experience:
Bachelor’s degree or equivalent
2+ years of math teaching experience in grades 6-8
2+ years of management or operations experience: managed projects, managed teams, managed operational logistics, built processes, or any similar responsibilities
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states : Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Apply for this job
May 17, 2022
Full time
Description
Are you passionate about education? Would you like to be part of a Business Development team with a high social impact? If you answered yes, then we can’t wait to meet you! With us, you’ll feel right at home. We're looking for a Tutor Lead to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona.
The Tutor Lead will teach and support the students enrolled in the beta program of Edpuzzle Academy, focused on 8th grade math. As the business scales, the Tutor Lead will then build out processes and supply-demand capacity modeling; build and manage a team of future tutors; and use systematic ways to assess the quality of tutoring sessions.
What You’ll Do
Tutoring:
Manage and improve student engagement, performance, and learning outcomes through data analysis from video lessons and problem set grades
Take action based on data to motivate students and teach them to use the mistakes they made as a learning opportunity
Respond to parents’ and students’ questions in a timely manner
Plan lessons and conduct tutoring sessions by asking students to show their thought process behind solving problem sets and addressing any misunderstandings
Build reports to assess the health of the program and customer experience
Set up ways to control and manage the quality of the tutoring sessions and performance of teaching support
Turn the learnings from the beta program into systematic processes that can be used to scale
Perform other duties as assigned
Leadership:
Help recruit and hire additional tutors
Build, train, and manage the tutoring team
Develop workflows to ensure team KPIs are met
Create guidelines, organize meetings, and provide feedback and reviews to the team to ensure quality and consistency of work
Requirements
Who You Are:
Ability to listen to students, provide emotional support, and motivate and encourage them to improve their academic performance
Ability to drive successful scaffolds
Ability to clearly explain challenging concepts and provide instructions
Excellent verbal and written communication skills
Great analytical and problem-solving skills
Ability to prioritize multiple tasks and plan in an organized manner
Manage a team to achieve high performance and provide quality service
Process management and improvement skills
Open to receiving feedback and able to provide constructive feedback
Ability to work flexibly with the program as priorities change across the business
Ability to use tech platforms like Edpuzzle, Google Workspace, Asana, and Slack
High-speed internet connection
Education and Experience:
Bachelor’s degree or equivalent
2+ years of math teaching experience in grades 6-8
2+ years of management or operations experience: managed projects, managed teams, managed operational logistics, built processes, or any similar responsibilities
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states : Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Apply for this job
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description:
Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.
Responsibilities:
Have a global vision of customer support
Diversify team to provide excellent support to all our users around the world
Coordinate and unify the different teams of customer support
Guarantee response time and best-in-class quality customer support responses
Develop and implement methods to quantify customer issues, doubts, and common questions
Deliver reports to Product team to improve UX and reduce workload for the CS team
Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
Draft and implement the department’s budget
Ensure consistent execution of our Support objectives as measured by a variety of KPIs
Manage escalation of critical customer issues
Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
Oversee team management to ensure target performance and quality levels are met while promoting individual professional growth and a positive, fun work environment
Own global strategy for time zone handoff, operational delivery, and measurement
Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
Recruit, interview, hire, and train departmental supervisory staff
Provide constructive and timely performance evaluations
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with customer service software, databases and tools
Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
Adaptability to change
Awareness of industry trends and applications
High-speed internet connection
Education and Experience:
5+ years of experience building and leading world class global support teams with high impact results
Experience in a high-growth SaaS company preferred
Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
Previous experience with managing, coaching and developing teams across different locations, cultures and countries
Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
May 09, 2022
Full time
Description:
Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.
Responsibilities:
Have a global vision of customer support
Diversify team to provide excellent support to all our users around the world
Coordinate and unify the different teams of customer support
Guarantee response time and best-in-class quality customer support responses
Develop and implement methods to quantify customer issues, doubts, and common questions
Deliver reports to Product team to improve UX and reduce workload for the CS team
Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
Draft and implement the department’s budget
Ensure consistent execution of our Support objectives as measured by a variety of KPIs
Manage escalation of critical customer issues
Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
Oversee team management to ensure target performance and quality levels are met while promoting individual professional growth and a positive, fun work environment
Own global strategy for time zone handoff, operational delivery, and measurement
Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
Recruit, interview, hire, and train departmental supervisory staff
Provide constructive and timely performance evaluations
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with customer service software, databases and tools
Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
Adaptability to change
Awareness of industry trends and applications
High-speed internet connection
Education and Experience:
5+ years of experience building and leading world class global support teams with high impact results
Experience in a high-growth SaaS company preferred
Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
Previous experience with managing, coaching and developing teams across different locations, cultures and countries
Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description
Have you always wanted to unite your passion for education with your marketing skills? Would you like to be part of a global marketing team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Marketing Campaign Manager to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will support continuous Edpuzzle growth across the United States and Canada in partnership with the North American Sales team.
Responsibilities
Collaborate with the digital marketing team to create region specific strategies to help grow user acquisition across paid channels
Partner with Sales to create and execute custom marketing strategies and campaigns to grow awareness and engagement within key districts
Explore strategies to support Edpuzzle growth with our partners in region
Stay up to date with local market education trends
Compile data/reports to turn campaign results into actionable insights for further growth
Performs other duties as assigned
Requirements
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Excellent organizational skills and attention to detail
Highly motivated, driven and passionate
High-speed internet connection
Education and Experience:
Bachelor's degree in marketing, business, or related field
5+ years of experience managing marketing campaigns across multiple channels
Experience working in a SaaS company (Experience with an Edtech company is a bonus)
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington.
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook Air, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Mar 25, 2022
Full time
Description
Have you always wanted to unite your passion for education with your marketing skills? Would you like to be part of a global marketing team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Marketing Campaign Manager to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will support continuous Edpuzzle growth across the United States and Canada in partnership with the North American Sales team.
Responsibilities
Collaborate with the digital marketing team to create region specific strategies to help grow user acquisition across paid channels
Partner with Sales to create and execute custom marketing strategies and campaigns to grow awareness and engagement within key districts
Explore strategies to support Edpuzzle growth with our partners in region
Stay up to date with local market education trends
Compile data/reports to turn campaign results into actionable insights for further growth
Performs other duties as assigned
Requirements
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Excellent organizational skills and attention to detail
Highly motivated, driven and passionate
High-speed internet connection
Education and Experience:
Bachelor's degree in marketing, business, or related field
5+ years of experience managing marketing campaigns across multiple channels
Experience working in a SaaS company (Experience with an Edtech company is a bonus)
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington.
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook Air, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!