Berkeley Repertory Theatre

DEPARTMENT:   Costumes    POSITION:   Costume Director   REPORTS TO:   Director of Production    WORK SCHEDULE:   Monday – Friday. Schedule will change during load in or tech, which includes weekends. CLASSIFICATION:   Annual full-time, exempt COMPENSATION:   $89,115; benefits eligible after 90 days POSITION SUMMARY Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives. Berkeley Rep (LORT B) is seeking a Costume Director to be responsible for the realization of costume designs for productions at Berkeley Rep. The Costume Director is responsible for leading and managing a shop of four full time employees and up to 20 seasonal employees in the areas of costume construction, wigs, makeup, crafts, and wardrobe management and support. The Costume Director will oversee the department in areas of all day-to-day shop activities, shop construction workflow, wigs, makeup, crafts, and wardrobe. They will work closely with Designers and Design Assistants to actualize designs, managing the execution of each production. The Costume Director may also oversee rental, and vendor builds, managing the bid process, and facilitating communication between design and vendor needs. Key responsibilities include the day-to-day supervision of the costume shop, creation and management of department budgets, management of show and shop budgets, payroll, and financial reporting. The Costume Director is also an active participant in production team leadership meetings.  Essential Duties and Responsibilities Provide leadership, organization, direction, and oversight for the costume shop including the areas of costumes, crafts, wardrobe, wigs, and makeup.  Understand and interpret the Designer’s artistic vision to create a plan to actualize high quality designs within the resources allocated.  Work closely with production Designers and Associates to develop and manage a plan of action and list of priorities to execute the acquisition and fabrication of costumes, wigs, hair, and makeup within the resources allocated.  Identify and assign workloads to team leads as appropriate for each production. Interview, hire, manage, mentor, and develop seasonal overhire costume technicians including wardrobe, wigs, hair, and makeup. Develop, manage, and track costume, wigs, and makeup production budgets and expenses. Communicate budgets and expenses accurately and in a timely fashion to the finance and production management teams. Manage the purchasing process for each production including approving and supervising Designers and their Associates in purchasing production items. Establish project build schedules and key milestones for costumes.  Communicate and schedule fittings for cast and company with Stage Managers and Designers. Support the rehearsal process ensuring rehearsal garments and shoes are provided timely. Attend meetings, rehearsals, and previews. Delegate attendance with the costume shop team as appropriate. Create, communicate, coordinate, and delegate notes process with wardrobe, shop teams, and Designers.  Develop and manage an action plan in conjunction with the Wardrobe Supervisor and Stage Management team for wardrobe, wigs, and make up show crews to successfully and safely run costume, hair, and make up tracks.  Work closely cross departmentally to create a solution when projects arise that touch several departments, typically with props, stage ops and sound. Collate and create costume lists and accurate records, or show “bibles,” for productions that move on from Berkeley Rep. Manage the transfer and pack out of costumes, wigs, hair, and makeup for productions that move on from Berkeley Rep. Manage external costume bids, builds, and rental projects for external productions and companies. Maintain, organize, and communicate all non-show related costume shop capital needs and budget needs to production management, including upkeep of machines, storage, equipment in the costume shop and wardrobe, wigs, and makeup areas. Maintain the costume shop facility, including the costume office, shop, stock, storage, craft, dye, wardrobe, wig, hair, and make up areas.   Maintain and uphold health and safety protocols for the costume department in compliance with the safety protocols of Berkeley Rep.  Actively participate in workshops and training as requested, including harassment prevention, bystander intervention, and other initiatives related to antiracism, equity, diversity, inclusion, and access. All other duties as assigned.   Requirements Technical Abilities 5+ years of costume construction or costume design experience required with at least 4 years in a supervisory position. Extensive knowledge and understanding of costume design facets such as costume and fashion history, period styles, and art history. Extensive knowledge of the costume theatrical production process such as costume design and manufacturing process, fabrication techniques, draping, tailoring, patterning, dyeing, and costume crafts.  Extensive knowledge of costume materials and fabrics including historical references and modern availabilities. Working knowledge of hair, wigs, and makeup materials, processes, and needs.   Strong project budget estimation and accounting skills. Strong project scheduling skills in creation of a project timelines, critical paths, scheduling, and tracking of construction time. Comprehensive training in the safe operation of appropriate stationary and portable power tools and hand tools associated with a costume construction facility. Proficiency in Microsoft Office Suite is required. Proficiency in Google suite a plus. Knowledge of photoshop or image manipulation software is a plus. An active Class C driver’s license and ability to drive is a plus.  Behavioral Knowledge and Skills Strong written, verbal, interpersonal, and communication skills with a high degree of emotional intelligence and cultural competency.  Commitment to antiracism, equity, diversity, access, and inclusion. Decisive and strong decision-making skills.  Proven leadership and personnel management skills. Experience collaborating with a wide variety of key stakeholders.  Exceptional collaboration in the process of creating new work and new productions.  Strong organizational skills. Resourceful, flexible, and capable of working in a fast-paced, detail-oriented environment.  Demonstrated ability to manage multiple concurrent projects with competing deadlines.  Ability to prioritize and effectively problem-solve.  Demonstrated ability to successfully address and resolve contradictory interests and values of multiple parties.   Ability to mentor upcoming Costume Shop Technicians and Wardrobe Technicians Ability to perform physically demanding activities. Activities include standing for long periods, reaching above head, climbing, lifting and maneuvering 20 pounds frequently.    Demonstrated ability to face demanding situations with tenacity, diplomacy, and sensitivity under pressure.  Commitment to staying on the forefront of new industry technology through continuing education.   Ability to work independently and as part of a team.  Ability to work irregular hours, evening hours, long days, and weekend as required.   Application Procedure Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays. Position available immediately. Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply. Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.

DEPARTMENT:   Marketing and Communications  POSITION:   Marketing and Communications Coordinator     REPORTS TO:   Associate Director of Marketing  WORK SCHEDULE:   Monday-Friday; occasional evenings and weekends required.  CLASSIFICATION:   Annual full-time, non-exempt COMPENSATION:   $26.00 per hour; benefits eligible after 90 days   Position Summary Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 86 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives. Berkeley Rep seeks a talented Marketing and Communications Coordinator. The Marketing and Communications Coordinator provides comprehensive support across several key areas within the marketing department, focusing on publication coordination, copy editing, content creation, project management, and administrative support across a fast-paced, collaborative department. This position serves as a key liaison between internal teams and external vendors and plays a vital role in shaping Berkeley Rep’s public-facing materials and communications. Essential Duties and Responsibilities Administrative Coordination Maintain the Department Calendar:   Keep track of all departmental deadlines and meetings.  Invoice Processing and Vendor Trafficking:   Process invoices and traffic ads to vendors, ensuring timely payments and correct ad placements.  Meeting Coordination:   Schedule marketing, editorial, and positioning meetings and distribute notes promptly to the team.  Printed Program Coordination Program Development Oversight:   Coordinate the creation of both digital and printed show programs, ensuring accuracy, creativity, and alignment with Berkeley Rep's branding.  Editorial and Production Scheduling:   Schedule editorial meetings, maintain production schedules using SharePoint Planner, and coordinate the creation of both dramaturgical and non-dramaturgical content to ensure timely execution and quality control.  Content Creation:   Write and edit articles as needed. Request, compile, and edit bios for the company, creative team, and staff. Manage additional production staff credits to ensure comprehensive and accurate program content.  Proofing and Approval Processes:   Oversee the trafficking of all program drafts, ensuring that each piece undergoes thorough review and receives the necessary signoffs at every stage of the proofing process.  Billing and Credit Accuracy:   Ensure the accuracy of all billing and credit information featured within the program across various platforms and publications, maintaining financial and informational integrity.  Marketing and Communications Copy Multimedia Copy Assistance:   Assist with crafting copy for radio and TV spots, dedicated e-blasts for platforms such as Playbill and Berkeleyside, and various forms of digital advertising to ensure message consistency and engagement across all media channels.  Content Creation for Media Partners:   Write monthly sponsored stories for local news outlets such as   J Weekly, Berkeleyside,   and   Oaklandside,   along with other media partners to promote Berkeley Rep's programs and initiatives.  Material Distribution Coordination:   Ensure BRT’s participation in TBA’s Postcard Distribution Network by coordinating drop-off and/or distribution of marketing materials such as postcards, posters, and brochures.  Organizational Documentation Updates and Archiving:   Regularly update and maintain Berkeley Rep's organizational history, production details, and fact sheets to ensure all external communications are current and accurate. Coordinate the archiving of marketing materials with relevant parties to preserve the organization's promotional legacy and support future marketing efforts.  Support Customer Service Team email inboxes as needed:   Check shared departmental inboxes in Outlook and Gmail daily and ensure that actionable messages are responded to or forwarded to the correct parties.   Other duties, as assigned   Training and Antiracism, Equity, Diversity, Inclusion, and Access Training Participation:   Actively participate in workshops and training as requested, including harassment prevention, bystander intervention, and other initiatives related to antiracism, equity, diversity, inclusion, and access.  Knowledge, Skills, and Abilities:   1–3 years’ experience in writing, proofreading, and editing, preferably in the arts, entertainment, or publishing industries. Demonstrated ability to manage multiple concurrent projects with competing deadlines. Exceptionally strong organizational and multitasking skills. Strong written and verbal communication skills, with high emotional intelligence and cultural competency. Basic understanding of brand voice, tone, and editorial consistency across platforms. Detail-oriented with a strong commitment to accuracy in both editorial and administrative work. Comfortable liaising with external vendors, freelancers, and/or media outlets. Commitment to antiracism, equity, diversity, access, and inclusion. Familiarity with Microsoft Office Suite and Mac computer operating system. Experience with or ability to learn our customer relationship management (CRM) platform Tessitura, as well as various digital content systems, email platforms, and/or social media scheduling tools. Familiarity with project management tools (e.g. Asana or similar platforms) a plus. Application Procedure Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits, including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays. Position available immediately. Online submissions only via https://www.berkeleyrep.org/about/get-involved/ . Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply. Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.

DEPARTMENT:   Front of House POSITION:   Patron Experience Representative REPORTS TO:   Front of House Director WORK SCHEDULE:   20–30 hours per week, evenings and weekends, with occasional weekdays as scheduled for rentals and special events CLASSIFICATION:   Seasonal part-time, non-exempt COMPENSATION:   $22.75 per hour Position Summary Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 86 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives. Berkeley Rep seeks patron experience representatives. Patron experience representatives act as the first point of contact between our patrons and the Theatre. They are tasked with directing patron traffic, answering inquiries, coordinating with other departments, and more. As members of our front of house team, our patron experience representatives respect and value people of every nation, race, ethnicity, gender, sexual orientation, ability, and culture, providing a radically inclusive and welcoming experience for our communities and audiences. This opportunity is a great fit for candidates with a strong commitment to customer service. Ideal candidates have experience in theatre house management, special events management, catering, bartending, or hotel hospitality services. Essential Duties and Responsibilities Serve as a house manager, usher, or concessionaire as assigned. Support opening and closing night receptions. Track and manage lost and found for patrons, artists, and staff. Maintain and support Berkeley Rep’s protocols and procedures for optimal audience experience. Leading with joy and intention, interface with patrons and artists in a welcoming and professional manner in alignment with Berkeley Rep’s commitment to inclusivity, diversity, and equity. Collaborate with multiple departments, including production, box office, artistic, development, and marketing. Execute other duties as assigned. Qualifications and Skills Two years of experience with bar/restaurant POS systems; experience with CAKE a plus. Excellent active listening and verbal communication; English fluency is required. Ability to lift 10–20 lbs. Demonstrated commitment to antiracism, equity, diversity, inclusion, and access, and supporting a diverse community of patrons, artists, and staff.   Ability to balance operating quickly and efficiently with periodic lulls. Excellent customer service skills with proven experience in a customer service environment. Ability to problem solve, adapt, and respond to changing work situations and environments. A friendly and approachable personality. Ability to collaborate and communicate effectively with your teammates. Application Procedure Berkeley Rep is an equal opportunity employer and offers a diverse, congenial, casual environment conducive to professional growth. Position available immediately via https://recruiting.paylocity.com/recruiting/jobs/Details/3062653/Berkeley-Repertory-Theatre/Patron-Experience-Representative . To apply, please submit a résumé and references. Persons from diverse backgrounds are highly encouraged to apply. Online submissions only. Berkeley Rep will contact candidates of interest. Please, no calls or faxes. Only complete submissions will be considered.

Job Type:   Full-time DEPARTMENT:   Scene Shop    POSITION:   Lead Carpenter     REPORTS TO:   Co-Technical Directors     WORK SCHEDULE:   Monday – Friday. Schedule will change during load-in or tech, which includes weekends.  CLASSIFICATION:   Seasonal full-time, non-exempt.  COMPENSATION:   $29.52 per hour.  Position Summary Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.  Berkeley Rep (LORT B) is seeking a lead carpenter to join our team. Under the direction of the technical directors, the lead carpenter serves as the senior fabricator in Berkeley Rep’s scene shop. The lead carpenter supervises and manages staff and over-hire carpenters on basic and advanced scenic construction projects and actively contributes to the safety and quality of Berkeley Rep’s scene shop. Essential Duties and Responsibilities   Interpret technical CAD drafts from the technical directors’ office and, following the drafts, fabricate and construct accurate scenic elements for projects as assigned by assistant technical directors.   Guide staff carpenters and over-hire carpenters on fabrication projects. Lead, research, develop, and manage special projects, as assigned.   Help guide load-in and load-out tasks at the theater, as assigned.  Work closely and collaboratively with other departments, including the properties shop, paints shop, stage management, electrics, video, sound, and operations to ensure workflow and lay out space around shops, warehouses, rehearsal rooms, and load-in areas.   Participate in and uphold all shop safety processes, policies, and practices in all areas of the scene shop. Model best practices. Analyze and mitigate risks by conducting risk assessments for projects in the scene shop and in load-in and out to achieve a workable and safe production.   Participate in training as required, including fly system training, fall arrest training, harassment prevention, bystander intervention, anti-bias training, antiracism training, and workshops as scheduled by Berkeley Rep.   Create and maintain an inclusive, safe, efficient, and effective working environment.   Act as a mentor for staff, over hire carpenters, and the scenic construction fellow. All other duties, as assigned. Qualifications and skills   Deep understanding and working knowledge of using and fixing scene shop tools, such as saws (table, compound miter, bandsaw), metal working tools, welding, CNC, and hand tools.    Proficient in woodworking and metalworking skills. Experience creating scenery items such as flats, platforms, doors, molding, stairs, and other elements.   Ability to research, build, and assemble specific tools and custom jigs. Knowledge of automation equipment, motors, and drives. Experience with theatrical rigging and fabrication techniques. Ability to juggle multiple priorities in high stress situations.   Ability to identify critical issues, prioritize, and work collaboratively across multiple departments. Demonstrated inclusive behavior and commitment to antiracism, equity, diversity, inclusion, and access.  Firm understanding and working knowledge of production departments, including scenery, proprieties, paints, sound, lighting, costumes, and stage management.   Knowledge of theatrical rigging. Knowledge of tools, hardware, and theatrical fabrication techniques.   Active driving license and ability to drive 24’ box trucks and forklifts.   Demonstrated cultural competency and ability to organize and communicate verbal and written information clearly.  Handle multiple tasks simultaneously and prioritize effectively.   Ability to follow verbal and written instructions and execute them accurately.   Ability to establish positive, effective working relationships and maintain a positive and productive atmosphere in group environments. Ability to lift, push, or pull objects that are 50lbs.   Ability to work at heights and in cramped spaces. Proficiency in finish carpenter a plus.  Application Procedure   Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.  Position available immediately. Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.  Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.  Salary Description:   $29.52/Hour

Job Type: Full-time DEPARTMENT:   Scene Shop    POSITION:   Lead Carpenter     REPORTS TO:   Co-Technical Directors     WORK SCHEDULE:   Monday – Friday. Schedule will change during load-in or tech, which includes weekends.  CLASSIFICATION:   Seasonal full-time, non-exempt.  COMPENSATION:   $29.52 per hour.  Position Summary Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.  Berkeley Rep (LORT B) is seeking a lead carpenter to join our team. Under the direction of the technical directors, the lead carpenter serves as the senior fabricator in Berkeley Rep’s scene shop. The lead carpenter supervises and manages staff and over-hire carpenters on basic and advanced scenic construction projects and actively contributes to the safety and quality of Berkeley Rep’s scene shop. Essential Duties and Responsibilities   Interpret technical CAD drafts from the technical directors’ office and, following the drafts, fabricate and construct accurate scenic elements for projects as assigned by assistant technical directors.   Guide staff carpenters and over-hire carpenters on fabrication projects. Lead, research, develop, and manage special projects, as assigned.   Help guide load-in and load-out tasks at the theater, as assigned.  Work closely and collaboratively with other departments, including the properties shop, paints shop, stage management, electrics, video, sound, and operations to ensure workflow and lay out space around shops, warehouses, rehearsal rooms, and load-in areas.   Participate in and uphold all shop safety processes, policies, and practices in all areas of the scene shop. Model best practices. Analyze and mitigate risks by conducting risk assessments for projects in the scene shop and in load-in and out to achieve a workable and safe production.   Participate in training as required, including fly system training, fall arrest training, harassment prevention, bystander intervention, anti-bias training, antiracism training, and workshops as scheduled by Berkeley Rep.   Create and maintain an inclusive, safe, efficient, and effective working environment.   Act as a mentor for staff, over hire carpenters, and the scenic construction fellow. All other duties, as assigned. Qualifications and skills   Deep understanding and working knowledge of using and fixing scene shop tools, such as saws (table, compound miter, bandsaw), metal working tools, welding, CNC, and hand tools.    Proficient in woodworking and metalworking skills. Experience creating scenery items such as flats, platforms, doors, molding, stairs, and other elements.   Ability to research, build, and assemble specific tools and custom jigs. Knowledge of automation equipment, motors, and drives. Experience with theatrical rigging and fabrication techniques. Ability to juggle multiple priorities in high stress situations.   Ability to identify critical issues, prioritize, and work collaboratively across multiple departments. Demonstrated inclusive behavior and commitment to antiracism, equity, diversity, inclusion, and access.  Firm understanding and working knowledge of production departments, including scenery, proprieties, paints, sound, lighting, costumes, and stage management.   Knowledge of theatrical rigging. Knowledge of tools, hardware, and theatrical fabrication techniques.   Active driving license and ability to drive 24’ box trucks and forklifts.   Demonstrated cultural competency and ability to organize and communicate verbal and written information clearly.  Handle multiple tasks simultaneously and prioritize effectively.   Ability to follow verbal and written instructions and execute them accurately.   Ability to establish positive, effective working relationships and maintain a positive and productive atmosphere in group environments. Ability to lift, push, or pull objects that are 50lbs.   Ability to work at heights and in cramped spaces. Proficiency in finish carpenter a plus.  Application Procedure   Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.  Position available immediately. Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.  Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.  Salary Description: $29.52/Hour

Job Type: Full-time DEPARTMENT:   Patron Services     POSITION:   Box Office Supervisor REPORTS TO:   Director of Ticketing and Sales      WORK SCHEDULE:   Tuesday – Saturday. Evening and weekends required. CLASSIFICATION:   Annual full-time, non-exempt; benefits eligible after 90 days.  COMPENSATION:   $55,000 - $57,000; DOE POSITION SUMMARY Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives. Berkeley Rep is seeking a motivated, detail-oriented, and highly organized box office supervisor. The box office supervisor is essential in supporting the director of ticketing and sales by overseeing daily operations with a focus on excellent customer service. As the primary contact for box office agents and company members, this role involves coordinating with the director to supervise and support the sales staff, address inquiries, manage escalations, and handle special requests efficiently. This position is responsible for implementing daily operational procedures, ensuring adherence to company policies, maintaining high standards of service quality, and managing staff schedules. The box office supervisor leads by example, enhancing the team's ability to operate autonomously and address issues swiftly. A key responsibility of this role is to cultivate a 'Yes' customer service culture, empowering staff to deliver solution-oriented service that exceeds expectations. Additionally, the box office supervisor plays a pivotal role in championing the team by providing continuous support, encouragement, and professional development opportunities, all essential for fostering a responsive and customer-centric environment.   Essential Duties and Responsibilities Staff Supervision Supervise, train, and motivate sales agent staff. Set a positive example and ensure that box office staff provide excellent and inclusive customer service.  Ensure accuracy and consistency of sales agent communications. Observe, document, and share performance issues and training gaps with the director of ticketing and sales and provide timely feedback and direction to box office agents.  Relay employee and patron concerns, feedback, and events to the director of ticketing and sales. Customer Support Provide excellent customer support in-person, over the phone, and via email as needed. Serve as first contact point for the donor concierge email and voicemail. Serve as the first point of escalation to resolve customer ticket concerns. Perform the first pass of subscription change requests, contacting subscribers as needed to gain clarity about their requests. Assist the director of ticketing and sales in seating opening nights, as requested.  Ensure that ticketing policies and concessions are applied and communicated equitably and consistently. Box Office Operations Coordinate opening and closing procedures Tuesday-Saturday, including printing and distribution of tickets. Manage external ticket sales with outside vendors, groups, and VIPs. Track ticket allotments and entitlements and maintain holds and allocations as instructed by the director of ticketing and sales. Ensure that appropriate employee policies and procedures are followed, including employee conduct, attendance, meal and rest breaks, and health and safety protocols. Assist director of ticketing and sales with reporting and scheduling as needed. Participate in meetings and coordinate with other departments as requested by the director of ticketing and sales or other department heads. In conjunction with the marketing department and front of house, work to define, refine, and implement Berkeley Rep’s vision of exceptional customer service. Propose and implement improvements to box office systems and practices. Actively participate in workshops and trainings as requested, including harassment prevention, bystander intervention, and other equity, diversity, inclusion, and access initiatives.  All other duties as assigned.    QUALIFICATIONS AND SKILLS Qualified candidates will demonstrate strong management and collaboration skills. The box office supervisor must be an effective delegator who can build healthy group dynamics and set high expectations with the customer service team.  Three or more years of supervisory and customer service experience required. CRM database experience required. Knowledge and experience with Tessitura ticketing software a plus. Ability to effectively manage a team, work in a fast-paced environment, meet multiple deadlines, organize time and priorities, have the flexibility to welcome and embrace change, and possess the ability to balance the challenges inherent in an active and lively theatre environment. Exceptional organizational and multi-tasking skills. Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency. Ability to problem solve, adapt, and respond to changing work situations and environments. Exceptional attention to detail and commitment to follow-through. Applicants should demonstrate a strong commitment to equity, diversity, inclusion and access, and antiracism work in the theatre. Application Procedure Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays. Position available immediately. Online submissions only. When completing your application, please submit a cover letter and résumé. In your cover letter, please reflect on the following question: “What does radical hospitality mean to you?” Persons from diverse backgrounds are highly encouraged to apply. Berkeley Rep will contact candidates of interest. Please, no calls, faxes, or web links. Only complete submissions will be considered.  Salary Description $55,000 - $57,000; DOE

Job Type: Temporary Description   DEPARTMENT:   Box Office   POSITION:   Box Office Agent    WORK LOCATION:   Downtown Berkeley (in-person)  WORK SCHEDULE:   11:30 am–7:15 pm or 8:15 pm, Tuesday–Sunday with occasional 11:30 am–5:00 pm shifts. We are looking for applicants with consistent availability for 3–4 full shifts per week including Saturdays and Sundays. Some Holidays required.  CLASSIFICATION:   Over-hire, non-exempt COMPENSATION:   $22 per hour POSITION SUMMARY Berkeley Repertory Theatre has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives. Berkeley Rep is seeking part-time box office agents to provide customer service to patrons. Our box office operates year around with a seven-play subscription season and special events. As members of the box office team, our box office agents respect and value people of every nation, race, ethnicity, gender, sexual orientation, ability, and culture, providing a radically inclusive and welcoming experience for our communities and audiences. This opportunity is best suited for candidates with a strong commitment to customer service and experience in hospitality or retail and demonstrate an interest in performing arts or not-for-profit work.   Essential Duties and Responsibilities Provide excellent customer service in all patron interactions and communicate with patrons, guests, and artists in a welcoming and professional manner. Answer incoming calls, assist walk-up patrons, and answer mail and email. Sell, exchange, and return tickets for all performances sold through the box office, comps, subscriptions, and single tickets. Alphabetize and distribute will call tickets to patrons attending the day’s performances. Follow proper procedures in the handling of checks and credit card transactions. Maintain daily batch reports and accurate patron records in Tessitura. Stay up to date with ticketing policies, subscription packages, benefits, restrictions, and availability. Package ticket orders, gift certificates, and related promotional materials for mailing. Assist with general office work, including inventory of box office supplies, preparing mail, and replenishing brochures and postcards. Attend at least one dress rehearsal or preview performance for every production. Actively participate in company meetings, special events, workshops, and trainings as requested, including harassment prevention, bystander intervention, and other equity, diversity, inclusion, and access initiatives. Provide cross-departmental support and perform other duties, as assigned.  Requirements Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency. English fluency is required. Comfort speaking on the phone and performing cold calls.   Ability to handle confidential information with sensitivity. Ability to work independently and as part of a team. Ability to problem solve, adapt, and respond to changing work situations and deadlines.  Ability to improvise and problem solve on the go. Attention to detail and a willingness to learn. Ability to work quickly and remain calm under pressure. Interest in and commitment to antiracism, equity, diversity, access, and inclusion. Experience with Word, Excel, and Outlook; knowledge of Tessitura or other ticketing software a plus. Application Procedure Berkeley Rep is an equal opportunity employer and offers a diverse, congenial environment conductive to professional growth. Position available immediately. Digital submissions only via this link . Persons from diverse backgrounds are highly encouraged to apply. Berkeley Rep will contact candidates of interest. Please, no calls, faxes, or web links. Only complete submissions will be considered. Salary Description: $22 per hour