Eastern Florida State College is currently seeking applications for two (2) part-time positions of Call Center Specialist on the Cocoa Campus in Cocoa, Florida.
To professionally communicate on the phone, live chat, and e-mail to a diverse population of college customers. To provide customer service to all persons who contact the college via the Call Center and responsible for the implementation of special projects in support of college enrollment and retention activities.
The following minimum qualifications for this position must be met before any applicant will be considered:
Associate’s degree from a regionally accredited institution.
Two years of experience working in a customer service position.
Ability to use a PC, software programs and office machines. Computer proficiency with an understanding of Microsoft Office.
Understanding of automated computer and telephone system application.
Proficient knowledge of grammar, word usage, and basic reading comprehension.
Strong customer service skills. Courteous and excellent telephone skills. Ability to handle difficult people.
Excellent verbal communication skills. Proactive listening skills. Possess solid problem-solving techniques.
Spanish-speaking (Preferred).
Aptitude for understanding the College’s policies, procedures, programs, services, activities, customer needs, and general knowledge of EFSC.
Valid Florida Motor Vehicle Operator’s license required. For individuals unable to obtain a driver’s license, a valid Florida ID is required. Employees and/or volunteers unable to obtain a Florida driver’s license, will not be allowed to drive any College vehicle, golf cart or any other motorized vehicle on College property.
These positions will require successful fingerprinting and the candidates chosen will be required to pay the associated fee (currently $37.25). This fingerprinting fee ($37.25) is non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase. *
*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
Minimum physical and environmental qualifications:
Ability to sit at a desk and view a display screen for extended periods of time.
Ability to access, input, and retrieve information and/or data from a computer.
Ability to work flexible schedule.
Works inside in an office environment.
The hourly rate is $12.00 . These positions have been approved for up to 28 hours per week. These positions are eligible for regular part-time benefits (i.e. vacation, life insurance, etc.).
Applications will be accepted from April 9, 2024 through April 23, 2024 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/hr/job-opportunities/
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
Apr 09, 2024
Part time
Eastern Florida State College is currently seeking applications for two (2) part-time positions of Call Center Specialist on the Cocoa Campus in Cocoa, Florida.
To professionally communicate on the phone, live chat, and e-mail to a diverse population of college customers. To provide customer service to all persons who contact the college via the Call Center and responsible for the implementation of special projects in support of college enrollment and retention activities.
The following minimum qualifications for this position must be met before any applicant will be considered:
Associate’s degree from a regionally accredited institution.
Two years of experience working in a customer service position.
Ability to use a PC, software programs and office machines. Computer proficiency with an understanding of Microsoft Office.
Understanding of automated computer and telephone system application.
Proficient knowledge of grammar, word usage, and basic reading comprehension.
Strong customer service skills. Courteous and excellent telephone skills. Ability to handle difficult people.
Excellent verbal communication skills. Proactive listening skills. Possess solid problem-solving techniques.
Spanish-speaking (Preferred).
Aptitude for understanding the College’s policies, procedures, programs, services, activities, customer needs, and general knowledge of EFSC.
Valid Florida Motor Vehicle Operator’s license required. For individuals unable to obtain a driver’s license, a valid Florida ID is required. Employees and/or volunteers unable to obtain a Florida driver’s license, will not be allowed to drive any College vehicle, golf cart or any other motorized vehicle on College property.
These positions will require successful fingerprinting and the candidates chosen will be required to pay the associated fee (currently $37.25). This fingerprinting fee ($37.25) is non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase. *
*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
Minimum physical and environmental qualifications:
Ability to sit at a desk and view a display screen for extended periods of time.
Ability to access, input, and retrieve information and/or data from a computer.
Ability to work flexible schedule.
Works inside in an office environment.
The hourly rate is $12.00 . These positions have been approved for up to 28 hours per week. These positions are eligible for regular part-time benefits (i.e. vacation, life insurance, etc.).
Applications will be accepted from April 9, 2024 through April 23, 2024 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/hr/job-opportunities/
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
Position : Communications Director Position Type : Full-Time Reports to : Chief Strategy & Public Affairs Officer Location : Washington, DC
ABOUT THE ROLE The Communications Director will be responsible for leading Future Caucus’ press and media operations to amplify Future Caucus members and success stories, promote new narratives about the next generation of problem-solving, and build the Future Caucus brand. The Communications Director reports directly to the Chief Strategy & Public Affairs Officer, manages communications staff, and provides leadership, supervision, and oversight of the organization’s communications, public relations, and earned media strategies.
The individual in this position will play a key role in strategically advancing Future Caucus’ efforts in support of a more functional democracy, driven by the inclusive and effective leadership of young policymakers. The role includes heavy press and media engagement and will serve as our primary liaison with national reporters; it also includes significant writing, especially blog-like stories related to the impact of our legislator-members from both sides of the aisle. The breakdown of responsibilities is approximately 60% press outreach and 40% writing.
The ideal candidate is a strong, creative writer and an experienced communications professional who will bring sophisticated media strategies to our organization. Communications experience with a state or federal legislative office or agency is preferred but not required.
ABOUT FUTURE CAUCUS
Future Caucus has an audacious mission: activate young leaders to bridge the partisan divide and build a more functional democracy. Future Caucus is a national, nonpartisan organization dedicated to supporting the next generation of elected leaders. We provide the resources, networking, and capacity-building opportunities for these policymakers to forge productive partnerships on critical national issues.
In 2013, Future Caucus organized the nation’s first and only caucus for young members of Congress, the Congressional Future Caucus, to build coalitions on future-oriented challenges. Future Caucus also scaled this model into more than 33 state legislatures, each with a Future Caucus consisting of young, high-potential legislators, and now engages more than 1,800 young legislators nationwide. Learn more at www.futurecaucus.org .
Requirements
RESPONSIBILITIES
Execute and adapt our communications strategy to tell Future Caucus story and to communicate our mission, ethos, and activities to stakeholders, funders, and the general public
Help to frame the collective work of young lawmakers as a national movement for better government, especially spearheading premium national press coverage and standing up a Young Lawmakers’ Speakers Bureau as part of the strategic communications services we offer our members
Execute and expand our storytelling capabilities as an organization, especially through the Young Lawmakers’ Storybank project
Proactively identify opportunities for Future Caucus leadership and lawmakers to speak at conferences, give deskside interviews, and participate in other media engagements
Create messaging toolkits, draft talking points, and write speeches and op-eds for Future Caucus leadership and Future Caucus members
Draft written communications materials on behalf of Future Caucus and its leadership, such as media advisories, press releases and statements, op-eds, emails, blog posts, and social media posts
Responsible for premium national press coverage and relationship building
Contribute regular articles to the Storybank and manage other employee contributions to the Storybank, including editing
Provide copywriting and copyediting for our annual Impact Report, which is led by our Chief Impact Officer
Perform other communications-related duties as needed
ABOUT YOU
4-7 years of relevant experience
Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
Exceptional written and verbal communications skills, with strong editing capability
Personnel and project management experience
In-depth familiarity with communications best practices
Knowledge of current events and issues related to Future Caucus’ work
Strong organizational skills and attention to detail
Creative, entrepreneurial, and self-motivated attitude
Sincere commitment to Future Caucus mission of working across party lines
Proficiency with Adobe Creative Suite, Squarespace, Hootsuite, Quorum, Cision/PR Newswire, and graphic design experience a plus
OUR VALUES
In 2020, Future Caucus unveiled a set of organizational value statements developed collaboratively by our team. This ethos represents what we believe in at Future Caucus, and what we have worked to establish during the last seven years. These are the values we have set for ourselves, and what we see come to life through our legislators in our network, partners, and supporters:
Listen first
Be inclusive and always say ‘We’
Build trust through integrity
Empower others
Break barriers
Innovate freely
Benefits
LOCATION
While Future Caucus is currently in a hybrid work environment, candidates must be located in Washington, D.C. or willing to relocate.
COMPENSATION Salary for this position is $95,000-110,000. Highly competitive benefits are provided, including remote work stipend, 401(k), generous vacation policy, professional development stipend, and comprehensive health benefits.
CULTURE AND CONNECTION Fun organizational culture including regular employer-paid lunches, happy hours, and service opportunities. While working remotely, our team has remained connected and collaborative through regular virtual social activities, Slack, retreats, and more.
ADDITIONAL INFORMATION As an equal opportunity employer, Future Caucus is committed to a diverse and inclusive work environment. We strongly encourage members of historically underrepresented groups to reach out, including people of color, women, LGBTQ+ individuals, veterans, individuals with disabilities, and multilingual individuals. Reference checks are conducted on all prospective new hires.
Mar 26, 2024
Full time
Position : Communications Director Position Type : Full-Time Reports to : Chief Strategy & Public Affairs Officer Location : Washington, DC
ABOUT THE ROLE The Communications Director will be responsible for leading Future Caucus’ press and media operations to amplify Future Caucus members and success stories, promote new narratives about the next generation of problem-solving, and build the Future Caucus brand. The Communications Director reports directly to the Chief Strategy & Public Affairs Officer, manages communications staff, and provides leadership, supervision, and oversight of the organization’s communications, public relations, and earned media strategies.
The individual in this position will play a key role in strategically advancing Future Caucus’ efforts in support of a more functional democracy, driven by the inclusive and effective leadership of young policymakers. The role includes heavy press and media engagement and will serve as our primary liaison with national reporters; it also includes significant writing, especially blog-like stories related to the impact of our legislator-members from both sides of the aisle. The breakdown of responsibilities is approximately 60% press outreach and 40% writing.
The ideal candidate is a strong, creative writer and an experienced communications professional who will bring sophisticated media strategies to our organization. Communications experience with a state or federal legislative office or agency is preferred but not required.
ABOUT FUTURE CAUCUS
Future Caucus has an audacious mission: activate young leaders to bridge the partisan divide and build a more functional democracy. Future Caucus is a national, nonpartisan organization dedicated to supporting the next generation of elected leaders. We provide the resources, networking, and capacity-building opportunities for these policymakers to forge productive partnerships on critical national issues.
In 2013, Future Caucus organized the nation’s first and only caucus for young members of Congress, the Congressional Future Caucus, to build coalitions on future-oriented challenges. Future Caucus also scaled this model into more than 33 state legislatures, each with a Future Caucus consisting of young, high-potential legislators, and now engages more than 1,800 young legislators nationwide. Learn more at www.futurecaucus.org .
Requirements
RESPONSIBILITIES
Execute and adapt our communications strategy to tell Future Caucus story and to communicate our mission, ethos, and activities to stakeholders, funders, and the general public
Help to frame the collective work of young lawmakers as a national movement for better government, especially spearheading premium national press coverage and standing up a Young Lawmakers’ Speakers Bureau as part of the strategic communications services we offer our members
Execute and expand our storytelling capabilities as an organization, especially through the Young Lawmakers’ Storybank project
Proactively identify opportunities for Future Caucus leadership and lawmakers to speak at conferences, give deskside interviews, and participate in other media engagements
Create messaging toolkits, draft talking points, and write speeches and op-eds for Future Caucus leadership and Future Caucus members
Draft written communications materials on behalf of Future Caucus and its leadership, such as media advisories, press releases and statements, op-eds, emails, blog posts, and social media posts
Responsible for premium national press coverage and relationship building
Contribute regular articles to the Storybank and manage other employee contributions to the Storybank, including editing
Provide copywriting and copyediting for our annual Impact Report, which is led by our Chief Impact Officer
Perform other communications-related duties as needed
ABOUT YOU
4-7 years of relevant experience
Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
Exceptional written and verbal communications skills, with strong editing capability
Personnel and project management experience
In-depth familiarity with communications best practices
Knowledge of current events and issues related to Future Caucus’ work
Strong organizational skills and attention to detail
Creative, entrepreneurial, and self-motivated attitude
Sincere commitment to Future Caucus mission of working across party lines
Proficiency with Adobe Creative Suite, Squarespace, Hootsuite, Quorum, Cision/PR Newswire, and graphic design experience a plus
OUR VALUES
In 2020, Future Caucus unveiled a set of organizational value statements developed collaboratively by our team. This ethos represents what we believe in at Future Caucus, and what we have worked to establish during the last seven years. These are the values we have set for ourselves, and what we see come to life through our legislators in our network, partners, and supporters:
Listen first
Be inclusive and always say ‘We’
Build trust through integrity
Empower others
Break barriers
Innovate freely
Benefits
LOCATION
While Future Caucus is currently in a hybrid work environment, candidates must be located in Washington, D.C. or willing to relocate.
COMPENSATION Salary for this position is $95,000-110,000. Highly competitive benefits are provided, including remote work stipend, 401(k), generous vacation policy, professional development stipend, and comprehensive health benefits.
CULTURE AND CONNECTION Fun organizational culture including regular employer-paid lunches, happy hours, and service opportunities. While working remotely, our team has remained connected and collaborative through regular virtual social activities, Slack, retreats, and more.
ADDITIONAL INFORMATION As an equal opportunity employer, Future Caucus is committed to a diverse and inclusive work environment. We strongly encourage members of historically underrepresented groups to reach out, including people of color, women, LGBTQ+ individuals, veterans, individuals with disabilities, and multilingual individuals. Reference checks are conducted on all prospective new hires.
WHO WE ARE
The Humane League (THL) is a global nonprofit ending the abuse of animals raised for food. THL fosters a high-energy culture of teamwork and mission-driven problem solving, and we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. Over the past few years, we’ve grown to a staff of 90+ talented individuals dispersed across the country and around the world. At The Humane League (THL), animal welfare is at the forefront of our everyday work. As such, many of our staff are vegan by personal choice, and all of our THL-hosted events offer fully vegan menus. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.
YOUR OPPORTUNITY
As the Digital Mobilization Specialist (DMS), you will be instrumental in nurturing our audience of supporters and inspiring them to take action for animals. You will oversee and execute many of our digital mobilization tactics spanning across email, SMS, sign up forms, and internal web applications. This position reports directly to the Digital Mobilization Manager.
This is a full-time, remote position. We are only able to consider applicants who reside in the United States and possess United States work authorization. This position provides the opportunity for optional domestic travel for staff retreats; this is equivalent to approximately 1–2 trips per year. We will be recording a webinar hosted by Dani Fahs, Digital Mobilization Manager, and Christina Sargsyan, Talent Acquisition Coordinator. You can submit any questions you would like answered regarding the role and The Humane League via this form . Please submit any questions by August 28 and the webinar will be available to watch here after August 30.
Your responsibilities include but are not limited to:
Work in partnership with Communications subteams (Content, Design, Video, Digital Products), Development, Campaigns, Organizing, and Public Policy to coordinate production of effective digital action-driving touchpoints (such as petitions, advocacies, and other digital actions) to maximize digital impact for our campaigns in ways that also build rapport and long-term relationships with our supporters.
With support from the Digital Mobilization Manager, oversee five critical action-driving mechanisms that underpin our mobilization efforts, in alignment with team and organizational goals:
Coordinate, build, and maintain sign up forms (including advocacies, petitions, action pledges, etc.) for our core programs and projects.
Coordinate and maintain several automation series that fuel ongoing campaign engagement, as well as building new series that accompany the creation of new sign up forms.
Coordinate, build, and maintain digital actions through THL’s internal, action-driving, web-based applications which seamlessly plug THL supporters into our campaigns work.
Use web-based tools to coordinate, build, and maintain digital actions for the Open Wing Alliance (OWA) that can be distributed throughout the global OWA member organization network, and serve as a support to the OWA for routine digital mobilization needs.
Manage a successful SMS program, ensuring that we maximize the potential of our broadcast SMS in support of rapport-building and mobilization efforts (in partnership with Campaigns, Development, and Organizing).
Using Every Action, Google Analytics, and internal reporting databases—report back insights and optimization recommendations to stakeholders across teams to help improve supporter engagement.
Ideate ways to leverage our digital tactics to help drive supporters to ever-higher levels of sustainable engagement, tailored to their behavior and interests.
Other duties as assigned.
REQUIRED SKILLS
You must have hands-on experience working within a content management system (CMS), Customer Relationship Manager (CRM), Short Message Service (SMS), Project management system, and report building / data visualization platform.
Some examples include WordPress, Contentful, Wix, Squarespace, Every Action, Engaging Networks, Zapier, Salesforce, Raiser’s Edge, Hustle, ThruText, Spoke, Asana, Basecamp, Trello, AirTable, Google Analytics, Metabase, and Tableau.
Additionally, the ideal candidate will possess most, if not all the following qualities, skills, and characteristics:
Exceptional ability to manage digital tools and platforms, including complex forms, web-based applications, and more.
Strong project management and prioritization skills with the ability to collaborate across multiple teams and stakeholders simultaneously to produce high-quality, digital assets and content.
Experience with producing compelling short-form messages (e.g. SMS or social media content) that aim to drive engagement.
Results-driven and analytical mindset with the skills to analyze datasets and draw insights to help inform short term and long term strategy across multiple channels.
Detail-oriented with a commitment to thoroughly testing and optimizing digital assets to make them as functional, concise, and accurate as possible.
Self-motivated, with a commitment to follow-through and accountability.
This position is available until 1:00pm PDT/2:00pm MDT/3:00pm CDT/4:00pm EDT on Wednesday, September 13, 2023.
The initial application review will happen after the application closing date above. Once your application has been reviewed, you will be notified via email with further details on the status of your application. If a candidate is moved forward, the interview process will be as follows:
Work Simulation Exercise (completed remotely)
First Interview (via video call
Second Interview (via video call)
Reference Check
Compensation and Benefits
The compensation range for this role is $65,493 - $80,047. At The Humane League, we believe in maintaining a fair and equitable work environment for all employees. As part of our commitment to transparency and equity, we recently implemented a job architecture framework, which levels all of our roles according to size and complexity, as well as a compensation step system, which allows us to account for an individuals total years of related experience when determining their compensation. In addition, we have adopted a no negotiation policy for salaries. To determine a jobs level, we carefully consider a variety of factors, including a job's size and complexity, required experience, knowledge, and/or skills, internal comparability, and market data. To determine final compensation, experience will be measured by considering prior work in jobs or activities that are related to the role at THL. These new practices are aligned with our organizational values and will help us ensure we maintain clear, consistent, transparent, and equitable HR processes.
Employees enjoy full medical coverage, optional dental and vision packages, a 401(k) retirement plan, pet care & Rx discount plans, working from home, up to 12 weeks of paid parental leave for eligible employees, paid holidays, flexible vacation time, professional development, and the supportive environment at The Humane League!
Equal Employment Opportunity
The Humane League is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. In compliance with laws and in furtherance of our commitment to fostering an environment that welcomes and embraces diversity, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Accommodations
The Humane League is committed to working with and providing reasonable accommodations to individuals with disabilities. We trust individuals to self-identify and ask for the accommodations they need. An example of an accommodation might be extra time to complete a work simulation exercise, among many others. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this form to let us know the nature of your request and your contact information.
AI Policy
We value original work and thought in the application process; with that being said, please refrain from using artificial intelligence to generate your responses. By submitting this application you agree to comply with this. Violations of this policy may result in being dismissed from the hiring process. If you need a reasonable accommodation to this policy, please see above for more information.
Aug 28, 2023
Full time
WHO WE ARE
The Humane League (THL) is a global nonprofit ending the abuse of animals raised for food. THL fosters a high-energy culture of teamwork and mission-driven problem solving, and we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. Over the past few years, we’ve grown to a staff of 90+ talented individuals dispersed across the country and around the world. At The Humane League (THL), animal welfare is at the forefront of our everyday work. As such, many of our staff are vegan by personal choice, and all of our THL-hosted events offer fully vegan menus. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.
YOUR OPPORTUNITY
As the Digital Mobilization Specialist (DMS), you will be instrumental in nurturing our audience of supporters and inspiring them to take action for animals. You will oversee and execute many of our digital mobilization tactics spanning across email, SMS, sign up forms, and internal web applications. This position reports directly to the Digital Mobilization Manager.
This is a full-time, remote position. We are only able to consider applicants who reside in the United States and possess United States work authorization. This position provides the opportunity for optional domestic travel for staff retreats; this is equivalent to approximately 1–2 trips per year. We will be recording a webinar hosted by Dani Fahs, Digital Mobilization Manager, and Christina Sargsyan, Talent Acquisition Coordinator. You can submit any questions you would like answered regarding the role and The Humane League via this form . Please submit any questions by August 28 and the webinar will be available to watch here after August 30.
Your responsibilities include but are not limited to:
Work in partnership with Communications subteams (Content, Design, Video, Digital Products), Development, Campaigns, Organizing, and Public Policy to coordinate production of effective digital action-driving touchpoints (such as petitions, advocacies, and other digital actions) to maximize digital impact for our campaigns in ways that also build rapport and long-term relationships with our supporters.
With support from the Digital Mobilization Manager, oversee five critical action-driving mechanisms that underpin our mobilization efforts, in alignment with team and organizational goals:
Coordinate, build, and maintain sign up forms (including advocacies, petitions, action pledges, etc.) for our core programs and projects.
Coordinate and maintain several automation series that fuel ongoing campaign engagement, as well as building new series that accompany the creation of new sign up forms.
Coordinate, build, and maintain digital actions through THL’s internal, action-driving, web-based applications which seamlessly plug THL supporters into our campaigns work.
Use web-based tools to coordinate, build, and maintain digital actions for the Open Wing Alliance (OWA) that can be distributed throughout the global OWA member organization network, and serve as a support to the OWA for routine digital mobilization needs.
Manage a successful SMS program, ensuring that we maximize the potential of our broadcast SMS in support of rapport-building and mobilization efforts (in partnership with Campaigns, Development, and Organizing).
Using Every Action, Google Analytics, and internal reporting databases—report back insights and optimization recommendations to stakeholders across teams to help improve supporter engagement.
Ideate ways to leverage our digital tactics to help drive supporters to ever-higher levels of sustainable engagement, tailored to their behavior and interests.
Other duties as assigned.
REQUIRED SKILLS
You must have hands-on experience working within a content management system (CMS), Customer Relationship Manager (CRM), Short Message Service (SMS), Project management system, and report building / data visualization platform.
Some examples include WordPress, Contentful, Wix, Squarespace, Every Action, Engaging Networks, Zapier, Salesforce, Raiser’s Edge, Hustle, ThruText, Spoke, Asana, Basecamp, Trello, AirTable, Google Analytics, Metabase, and Tableau.
Additionally, the ideal candidate will possess most, if not all the following qualities, skills, and characteristics:
Exceptional ability to manage digital tools and platforms, including complex forms, web-based applications, and more.
Strong project management and prioritization skills with the ability to collaborate across multiple teams and stakeholders simultaneously to produce high-quality, digital assets and content.
Experience with producing compelling short-form messages (e.g. SMS or social media content) that aim to drive engagement.
Results-driven and analytical mindset with the skills to analyze datasets and draw insights to help inform short term and long term strategy across multiple channels.
Detail-oriented with a commitment to thoroughly testing and optimizing digital assets to make them as functional, concise, and accurate as possible.
Self-motivated, with a commitment to follow-through and accountability.
This position is available until 1:00pm PDT/2:00pm MDT/3:00pm CDT/4:00pm EDT on Wednesday, September 13, 2023.
The initial application review will happen after the application closing date above. Once your application has been reviewed, you will be notified via email with further details on the status of your application. If a candidate is moved forward, the interview process will be as follows:
Work Simulation Exercise (completed remotely)
First Interview (via video call
Second Interview (via video call)
Reference Check
Compensation and Benefits
The compensation range for this role is $65,493 - $80,047. At The Humane League, we believe in maintaining a fair and equitable work environment for all employees. As part of our commitment to transparency and equity, we recently implemented a job architecture framework, which levels all of our roles according to size and complexity, as well as a compensation step system, which allows us to account for an individuals total years of related experience when determining their compensation. In addition, we have adopted a no negotiation policy for salaries. To determine a jobs level, we carefully consider a variety of factors, including a job's size and complexity, required experience, knowledge, and/or skills, internal comparability, and market data. To determine final compensation, experience will be measured by considering prior work in jobs or activities that are related to the role at THL. These new practices are aligned with our organizational values and will help us ensure we maintain clear, consistent, transparent, and equitable HR processes.
Employees enjoy full medical coverage, optional dental and vision packages, a 401(k) retirement plan, pet care & Rx discount plans, working from home, up to 12 weeks of paid parental leave for eligible employees, paid holidays, flexible vacation time, professional development, and the supportive environment at The Humane League!
Equal Employment Opportunity
The Humane League is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. In compliance with laws and in furtherance of our commitment to fostering an environment that welcomes and embraces diversity, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Accommodations
The Humane League is committed to working with and providing reasonable accommodations to individuals with disabilities. We trust individuals to self-identify and ask for the accommodations they need. An example of an accommodation might be extra time to complete a work simulation exercise, among many others. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this form to let us know the nature of your request and your contact information.
AI Policy
We value original work and thought in the application process; with that being said, please refrain from using artificial intelligence to generate your responses. By submitting this application you agree to comply with this. Violations of this policy may result in being dismissed from the hiring process. If you need a reasonable accommodation to this policy, please see above for more information.
Washington State Department of Ecology
Lacey, Washington ; Shoreline, Washington ; Union Gap, Washington; Spokane, Washington
The salary listed above doesn't include the scheduled 4% general salary increase effective 7/1/2023. This position will also receive an additional 5% assignment pay for dual-language. Keeping Washington Clean and Evergreen The Office of Equity and Environmental Justice (OEEJ) within the Department of Ecology is looking to fill a Spanish Language Services Lead (Communications Consultant 4) position. This position can be located in any of the following locations: Headquarters Office in Lacey, WA. Northwest Region Office (NWRO) in Shoreline, WA . Central Region Office (CRO) in Union Gap, WA . Eastern Region Office (ERO) in Spokane, WA . Upon hire, you must live within a commutable distance from the duty station. Please Note: If the final location of this position is determined to be in our Northwest Region Office (NWRO) in Shoreline, WA . there will be an additional 5% pay increase due to its location in King County. In this instance the salary range will be $5,015 - $6,739 per month. Help Ecology make its services available to more Spanish-speakers across Washington! In this newly created role, you will lead our team of Spanish translators and interpreters and bring much-needed capacity for long-term projects and time-sensitive work such as emergency notices and social media posts. You will gain leadership and administrative experience, work on high-profile projects, and learn about many aspects of Ecology’s work. This is also a great opportunity to build relationships with a wide variety of Ecology staff, including Spanish team members, other language team members, and internal and external customers of language services across the state. Agency Mission: The mission of the Department of Ecology is to protect, preserve, and enhance Washington’s land, air, and water for current and future generations. Program Mission: Ecology established the Office of Equity and Environmental Justice in 2021. Our mission is to eliminate environmental and health disparities for communities most at risk from pollution and other environmental impacts. We achieve this through fair and just practices that support the well-being and resilience of Ecology’s workforce and everyone in Washington. Tele-work options for this position: You will have the opportunity to telework up to 90% of your schedule and should live within a commutable distance to the final duty station for periodic in-person meetings and activities. Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in “other information.” Schedules are dependent upon position needs and is subject to change. Application Timeline: This position will remain open until filled, we will review applications on June 20, 2023 . In order to be considered, please submit an application on or before June 19, 2023. If your application isn't received by this date, it may not be considered. The agency reserves the right to make a Hire any time after the initial screening date. Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s) , Public Employees Retirement System (PERS) , Vacation, Sick, and other Leave *, 11 Paid Holidays per year *, Public Service Loan Forgiveness , Tuition Waiver , Long Term Disability & Life Insurance , Deferred Compensation Programs , Dependent Care Assistance Program (DCAP) , Flexible Spending Arrangement (FSA) , Employee Assistance Program , Commute Trip Reduction Incentives (Download PDF reader) , Combined Fund Drive , SmartHealth * Click here for more information
About the Department of Ecology
Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people. To learn more, check out our Strategic Plan . Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:
A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
Opportunities to serve your community and make an impact through meaningful work.
Our commitment to DEIR Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
Diversity : We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions. Equity : We champion equity, recognizing that each of us need different things to thrive. Inclusion : We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work. Respect : We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement. We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.
Duties
What makes this role unique?
This position is unique and challenging because it is Ecology’s first full-time Spanish language services position, in a state with over 600,000 Spanish speakers. In this role, you will be part of a growing effort to expand Ecology’s language services, eliminate barriers to access, and promote equity in our environmental work. You will be involved in building a new way for a team of translators and interpreters to work together to serve our agency’s language needs. What you will do:
Lead our Spanish translation and interpretation team through a period of growth, to new heights! Partner with the Spanish Team Technical and Coordination Leads to lead team meetings, recruit and onboard new members, and build the group’s skills.
Creatively manage the administration of the Spanish Team, including customer service, timelines, and team workload.
Involve the team in improving systems and practices, using customer feedback about the quality and consistency of services.
Protect Spanish-speaking communities during emergent and emergency response situations by translating social media posts, web content, news releases, blogs, and email alerts.
Make an environmental impact by providing translation and interpretation support for crucial agency-wide services such as the Statewide Environmental Incident Report Form (ERTS), which allows community members to report environmental issues to Ecology.
Help Ecology more effectively reach Latino/a/x-identifying communities by advising outreach and communication staff on best practices and helping them access Spanish team services.
Qualifications
Required Qualifications: Years of required experience indicated below are full-time equivalent years. Full-time equivalent experience means that any experience where working hours were less than 40 hours per week will be prorated in order to meet the equivalency of full-time. We would calculate this by looking at the total hours worked per week, divide this by 40, and then multiply by the total number of months worked. Examples of the proration calculations are:
30 hours worked per week for 20 months: (30/40) x 20 months = 15 months full-time equivalent
20 hours worked per week for 12 months: (20/40) x 12 months = 6 months full-time equivalent
Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, education, and volunteer experience. See below for how you may qualify. A total of Seven (7) years of experience and/or education as described below: Experience: in language services, civil rights, community engagement, public administration, communication, journalism, public relations, or related field . Education involving a major study in English, Spanish language, Latino/a/x studies, communications, journalism, public relations, or related field. See chart below for a list of ways to qualify for this position: Possible Combinations College credit hours or degree – as listed above. Years of professional level experience – as listed above. Combination 1No college credit hours or degree.7 years of experience.Combination 2I have 30-59 semester or 45-89 quarter credits.6 years of experience.Combination 3I have 60-89 semester or 90-134 quarter credits (AA degree).5 years of experience.Combination 4I have 90-119 semester or 135-179 quarter credits.4 years of experience.Combination 5 A Bachelor's Degree.3 years of experience.Combination 6A Master’s Degree or higher.1 year of experience. Special Requirements/Conditions of Employment:
Bilingual Skills in Spanish/English - The ability to read, write, translate, and converse with fluency in both Spanish and English.
Desired Qualifications: We highly encourage you to apply even if you do not have some (or all) of the desired experience below.
Professional or lived experience working directly with Spanish-speaking communities or people with limited English proficiency.
Administrative, customer service, data, or evaluation skills.
Experience leading teams or helping people collaborate on a common goal.
Note: Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Supplemental Information
Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply. Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?
Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
If you need assistance applying for this job, please e-mail careers@ecy.wa.gov . Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile's main page.
If you are reading this announcement in print format , please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology .
Application Instructions: It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.
A cover letter describing why you are interested in this position.
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
A list of three professional references.
Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable. For Your Privacy: When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.):
Please be sure to remove private information such as your social security number, date of birth, etc.
Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
Additional Application Instructions for Current Ecology Employees:
Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources. Application Attestation: The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed. Other Information:
If you have specific questions about the position, please email Hannah Aoyagi at Hannah.Aoyagi@ecy.wa.gov . Please do not contact Hannah to inquire about the status of your application.
To request the full position description: email careers@ecy.wa.gov
Why work for Ecology? As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability. Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn , Twitter , Facebook , Instagram or our blog .
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186 . Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
Jun 06, 2023
Full time
The salary listed above doesn't include the scheduled 4% general salary increase effective 7/1/2023. This position will also receive an additional 5% assignment pay for dual-language. Keeping Washington Clean and Evergreen The Office of Equity and Environmental Justice (OEEJ) within the Department of Ecology is looking to fill a Spanish Language Services Lead (Communications Consultant 4) position. This position can be located in any of the following locations: Headquarters Office in Lacey, WA. Northwest Region Office (NWRO) in Shoreline, WA . Central Region Office (CRO) in Union Gap, WA . Eastern Region Office (ERO) in Spokane, WA . Upon hire, you must live within a commutable distance from the duty station. Please Note: If the final location of this position is determined to be in our Northwest Region Office (NWRO) in Shoreline, WA . there will be an additional 5% pay increase due to its location in King County. In this instance the salary range will be $5,015 - $6,739 per month. Help Ecology make its services available to more Spanish-speakers across Washington! In this newly created role, you will lead our team of Spanish translators and interpreters and bring much-needed capacity for long-term projects and time-sensitive work such as emergency notices and social media posts. You will gain leadership and administrative experience, work on high-profile projects, and learn about many aspects of Ecology’s work. This is also a great opportunity to build relationships with a wide variety of Ecology staff, including Spanish team members, other language team members, and internal and external customers of language services across the state. Agency Mission: The mission of the Department of Ecology is to protect, preserve, and enhance Washington’s land, air, and water for current and future generations. Program Mission: Ecology established the Office of Equity and Environmental Justice in 2021. Our mission is to eliminate environmental and health disparities for communities most at risk from pollution and other environmental impacts. We achieve this through fair and just practices that support the well-being and resilience of Ecology’s workforce and everyone in Washington. Tele-work options for this position: You will have the opportunity to telework up to 90% of your schedule and should live within a commutable distance to the final duty station for periodic in-person meetings and activities. Applicants with questions about position location options, tele-work, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in “other information.” Schedules are dependent upon position needs and is subject to change. Application Timeline: This position will remain open until filled, we will review applications on June 20, 2023 . In order to be considered, please submit an application on or before June 19, 2023. If your application isn't received by this date, it may not be considered. The agency reserves the right to make a Hire any time after the initial screening date. Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s) , Public Employees Retirement System (PERS) , Vacation, Sick, and other Leave *, 11 Paid Holidays per year *, Public Service Loan Forgiveness , Tuition Waiver , Long Term Disability & Life Insurance , Deferred Compensation Programs , Dependent Care Assistance Program (DCAP) , Flexible Spending Arrangement (FSA) , Employee Assistance Program , Commute Trip Reduction Incentives (Download PDF reader) , Combined Fund Drive , SmartHealth * Click here for more information
About the Department of Ecology
Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people. To learn more, check out our Strategic Plan . Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:
A healthy life/work balance by offering flexible schedules and telework options for most positions.
An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
Continuous growth and development opportunities.
Opportunities to serve your community and make an impact through meaningful work.
Our commitment to DEIR Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
Diversity : We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions. Equity : We champion equity, recognizing that each of us need different things to thrive. Inclusion : We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work. Respect : We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement. We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.
Duties
What makes this role unique?
This position is unique and challenging because it is Ecology’s first full-time Spanish language services position, in a state with over 600,000 Spanish speakers. In this role, you will be part of a growing effort to expand Ecology’s language services, eliminate barriers to access, and promote equity in our environmental work. You will be involved in building a new way for a team of translators and interpreters to work together to serve our agency’s language needs. What you will do:
Lead our Spanish translation and interpretation team through a period of growth, to new heights! Partner with the Spanish Team Technical and Coordination Leads to lead team meetings, recruit and onboard new members, and build the group’s skills.
Creatively manage the administration of the Spanish Team, including customer service, timelines, and team workload.
Involve the team in improving systems and practices, using customer feedback about the quality and consistency of services.
Protect Spanish-speaking communities during emergent and emergency response situations by translating social media posts, web content, news releases, blogs, and email alerts.
Make an environmental impact by providing translation and interpretation support for crucial agency-wide services such as the Statewide Environmental Incident Report Form (ERTS), which allows community members to report environmental issues to Ecology.
Help Ecology more effectively reach Latino/a/x-identifying communities by advising outreach and communication staff on best practices and helping them access Spanish team services.
Qualifications
Required Qualifications: Years of required experience indicated below are full-time equivalent years. Full-time equivalent experience means that any experience where working hours were less than 40 hours per week will be prorated in order to meet the equivalency of full-time. We would calculate this by looking at the total hours worked per week, divide this by 40, and then multiply by the total number of months worked. Examples of the proration calculations are:
30 hours worked per week for 20 months: (30/40) x 20 months = 15 months full-time equivalent
20 hours worked per week for 12 months: (20/40) x 12 months = 6 months full-time equivalent
Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, education, and volunteer experience. See below for how you may qualify. A total of Seven (7) years of experience and/or education as described below: Experience: in language services, civil rights, community engagement, public administration, communication, journalism, public relations, or related field . Education involving a major study in English, Spanish language, Latino/a/x studies, communications, journalism, public relations, or related field. See chart below for a list of ways to qualify for this position: Possible Combinations College credit hours or degree – as listed above. Years of professional level experience – as listed above. Combination 1No college credit hours or degree.7 years of experience.Combination 2I have 30-59 semester or 45-89 quarter credits.6 years of experience.Combination 3I have 60-89 semester or 90-134 quarter credits (AA degree).5 years of experience.Combination 4I have 90-119 semester or 135-179 quarter credits.4 years of experience.Combination 5 A Bachelor's Degree.3 years of experience.Combination 6A Master’s Degree or higher.1 year of experience. Special Requirements/Conditions of Employment:
Bilingual Skills in Spanish/English - The ability to read, write, translate, and converse with fluency in both Spanish and English.
Desired Qualifications: We highly encourage you to apply even if you do not have some (or all) of the desired experience below.
Professional or lived experience working directly with Spanish-speaking communities or people with limited English proficiency.
Administrative, customer service, data, or evaluation skills.
Experience leading teams or helping people collaborate on a common goal.
Note: Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Supplemental Information
Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply. Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?
Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
If you need assistance applying for this job, please e-mail careers@ecy.wa.gov . Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile's main page.
If you are reading this announcement in print format , please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology .
Application Instructions: It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.
A cover letter describing why you are interested in this position.
A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
A list of three professional references.
Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable. For Your Privacy: When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.):
Please be sure to remove private information such as your social security number, date of birth, etc.
Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded.
Additional Application Instructions for Current Ecology Employees:
Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources. Application Attestation: The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed. Other Information:
If you have specific questions about the position, please email Hannah Aoyagi at Hannah.Aoyagi@ecy.wa.gov . Please do not contact Hannah to inquire about the status of your application.
To request the full position description: email careers@ecy.wa.gov
Why work for Ecology? As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability. Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn , Twitter , Facebook , Instagram or our blog .
Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186 . Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388 .
Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.
Job Title: Senior Product Manager When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
About Us:
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com .
Job Description:
The Senior Product Manager will have an exciting and unique opportunity to be a part of a new complex solutions team focused on developing and supporting Frontier’s most strategic customers’ needs in order to maximize growth for our complex managed solutions. Responsibilities for the position include input gathering from internal stakeholders and customers, authoring of solution requirements, and solution development associated with fast paced and highly visible efforts. Candidate is expected to bring urgent, “Attack Carrier” approach to growing the Frontier Solutions business. The selected candidate will also track, manage, and report on a solutions roadmap. The role will report to the Director, Product Solutions but will interact with numerous key stakeholders across the company.
Responsibilities:
Exceeding projected revenue goals
Laser focus on bespoke or custom-repeatable solutions on time, to specification, on cost and to meet or exceed quality goals.
Responsible for comprehensive lifecycle management and development of assigned Managed Solutions product line in order to achieve sales and revenue targets. Provide input on vision, strategy and tactical plan for the Managed Solutions Portfolio
Establish a vendor-support plan, foster, build and maintain key vendor relationships
Develop custom / complex solutions for Frontier’s largest and most strategic customers. Direct those involved in the design, modification, and evaluation of all phases of a specific product or group of products from product definition through production and release.
Serve as an incubation center for future Go to Market strategies
Collaborate extensively with customers and peers around ways to continually deliver greater solutions-based value to our customers
Identify customer needs to Frontier's current products; and create custom/bespoke solutions where Frontier's current product set does not enable customer needs.
Apply both tactical and strategic go-to-market models aimed at growing the customer base
Assist the customer in maximizing the return on their investment with Frontier
Establish Frontier Solutions as the ‘Trusted Advisor’ for strategic clients
Bring net new and innovative ideas to both internal teams and customers
Assist in creating an environment of teamwork and continuous improvement
Demonstrate a commitment to excellence (i.e., strong business acumen)
Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement
Promote use of new technologies and response to industry-leading trends to drive product development
Support sales channels’ specialized training, competitive assessment and customer engagement
Conduct comprehensive market analysis to understand competitive dynamics and trends for managed solutions and use this information to shape the product strategy
Perform competitive analysis and conduct market research. Maintains updated view of key competitive changes. Collaborate with technology and marketing teams to develop and deliver technical and marketing product collateral, including brochures, case studies, presentations, webinars, website content and white papers.
Required Qualifications:
Proven track record of development and delivering of highly-valued, complex solutions that do not cleanly fit w/in a core product portfolio.
Proven track record and solid understanding of complex network solutions for customers (ex. but not limited to Cybersecurity, Cloud Solutions, Colocation, Storage, Virtualization, IoT, and Network Monitoring and Application Performance)Proactive in adopting sales best practices and a leader in process adherence
Ability to get customers involved in creating business cases and value propositions
Comfortable speaking with C-suite about financial metrics, calculations, and assumptions in the business case
Demonstrates market and industry knowledge and recognizes changing market trends
Ability to oversee talent development programs and efforts
Demonstrates the ability to link corporate strategic goals to work objectives
Strong collaboration skills and ability to work alongside multiple team members
Proven record of meeting/exceeding established goals
Highly resourceful when need to overcome barriers and objections
Ability to communicate with all levels within the customer/prospect’s organization
Ability to communicate and present to Frontier management as required
Aptitude and eagerness to learn from a new environment, handle multiple projects and tasks
and make an impact quickly
Ability to work independently work to plan, prioritize and organize effectively
Ability to communicate with all levels of management and company personnel
Excellent presentation, written and verbal communication skills
Applicants must have BA/BS degree from a four-year College or university, MBA Preferred
Frontier salaries estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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May 03, 2023
Full time
Job Title: Senior Product Manager When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
About Us:
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com .
Job Description:
The Senior Product Manager will have an exciting and unique opportunity to be a part of a new complex solutions team focused on developing and supporting Frontier’s most strategic customers’ needs in order to maximize growth for our complex managed solutions. Responsibilities for the position include input gathering from internal stakeholders and customers, authoring of solution requirements, and solution development associated with fast paced and highly visible efforts. Candidate is expected to bring urgent, “Attack Carrier” approach to growing the Frontier Solutions business. The selected candidate will also track, manage, and report on a solutions roadmap. The role will report to the Director, Product Solutions but will interact with numerous key stakeholders across the company.
Responsibilities:
Exceeding projected revenue goals
Laser focus on bespoke or custom-repeatable solutions on time, to specification, on cost and to meet or exceed quality goals.
Responsible for comprehensive lifecycle management and development of assigned Managed Solutions product line in order to achieve sales and revenue targets. Provide input on vision, strategy and tactical plan for the Managed Solutions Portfolio
Establish a vendor-support plan, foster, build and maintain key vendor relationships
Develop custom / complex solutions for Frontier’s largest and most strategic customers. Direct those involved in the design, modification, and evaluation of all phases of a specific product or group of products from product definition through production and release.
Serve as an incubation center for future Go to Market strategies
Collaborate extensively with customers and peers around ways to continually deliver greater solutions-based value to our customers
Identify customer needs to Frontier's current products; and create custom/bespoke solutions where Frontier's current product set does not enable customer needs.
Apply both tactical and strategic go-to-market models aimed at growing the customer base
Assist the customer in maximizing the return on their investment with Frontier
Establish Frontier Solutions as the ‘Trusted Advisor’ for strategic clients
Bring net new and innovative ideas to both internal teams and customers
Assist in creating an environment of teamwork and continuous improvement
Demonstrate a commitment to excellence (i.e., strong business acumen)
Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement
Promote use of new technologies and response to industry-leading trends to drive product development
Support sales channels’ specialized training, competitive assessment and customer engagement
Conduct comprehensive market analysis to understand competitive dynamics and trends for managed solutions and use this information to shape the product strategy
Perform competitive analysis and conduct market research. Maintains updated view of key competitive changes. Collaborate with technology and marketing teams to develop and deliver technical and marketing product collateral, including brochures, case studies, presentations, webinars, website content and white papers.
Required Qualifications:
Proven track record of development and delivering of highly-valued, complex solutions that do not cleanly fit w/in a core product portfolio.
Proven track record and solid understanding of complex network solutions for customers (ex. but not limited to Cybersecurity, Cloud Solutions, Colocation, Storage, Virtualization, IoT, and Network Monitoring and Application Performance)Proactive in adopting sales best practices and a leader in process adherence
Ability to get customers involved in creating business cases and value propositions
Comfortable speaking with C-suite about financial metrics, calculations, and assumptions in the business case
Demonstrates market and industry knowledge and recognizes changing market trends
Ability to oversee talent development programs and efforts
Demonstrates the ability to link corporate strategic goals to work objectives
Strong collaboration skills and ability to work alongside multiple team members
Proven record of meeting/exceeding established goals
Highly resourceful when need to overcome barriers and objections
Ability to communicate with all levels within the customer/prospect’s organization
Ability to communicate and present to Frontier management as required
Aptitude and eagerness to learn from a new environment, handle multiple projects and tasks
and make an impact quickly
Ability to work independently work to plan, prioritize and organize effectively
Ability to communicate with all levels of management and company personnel
Excellent presentation, written and verbal communication skills
Applicants must have BA/BS degree from a four-year College or university, MBA Preferred
Frontier salaries estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Job Title : Sr. Back End Software Engineer About this role: The Network Tooling team works with the architecture, engineering, and operations organizations to reduce toil and error prone practices, to provide an in-depth view into the ecosystem at large, to auto-remediate issues as they emerge, and to provide metrics against which forecasting decisions are made. Our team is committed to changing the way we manage infrastructure, and to disrupt the legacy approaches with a fresh and curious perspective. At Frontier we have amazing challenges, and we need people with forward-thinking ideas to help us solve them. We are currently looking for a Senior FrontEnd Software Engineer who can translate complex requirements into clear and scalable solutions. As every decision has a cost, engineering principles and design patterns serve as a compass to help guide decision making. With your technical expertise, you will help manage complexity by setting and continually raising the bar, by effectively communicating to the junior members on the team, and through your dedication to continual improvement. We are looking for passionate people who curve their ego and are less in favor of “being right”, and more in favor or “getting it right”.
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
What you’ll do: - Mentor Junior Engineers - Gather requirements - Wire-framing for user feedback - Design, engineer, test, deploy, maintain and improve current and future software. - Review code for accuracy, efficiency, maintainability What you’ll need: Required - 7+ years of technical experience working within software engineering teams - 2+ years leading a technical team Preferred - Degree in Computer Science or related field - Deep knowledge of modern software design principles and best practices - Ability to take complex ideas and mold into a deployable product - Strong experience building UX/UI components - Experience with a modern framework
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter. We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas. Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apr 26, 2023
Full time
Job Title : Sr. Back End Software Engineer About this role: The Network Tooling team works with the architecture, engineering, and operations organizations to reduce toil and error prone practices, to provide an in-depth view into the ecosystem at large, to auto-remediate issues as they emerge, and to provide metrics against which forecasting decisions are made. Our team is committed to changing the way we manage infrastructure, and to disrupt the legacy approaches with a fresh and curious perspective. At Frontier we have amazing challenges, and we need people with forward-thinking ideas to help us solve them. We are currently looking for a Senior FrontEnd Software Engineer who can translate complex requirements into clear and scalable solutions. As every decision has a cost, engineering principles and design patterns serve as a compass to help guide decision making. With your technical expertise, you will help manage complexity by setting and continually raising the bar, by effectively communicating to the junior members on the team, and through your dedication to continual improvement. We are looking for passionate people who curve their ego and are less in favor of “being right”, and more in favor or “getting it right”.
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
What you’ll do: - Mentor Junior Engineers - Gather requirements - Wire-framing for user feedback - Design, engineer, test, deploy, maintain and improve current and future software. - Review code for accuracy, efficiency, maintainability What you’ll need: Required - 7+ years of technical experience working within software engineering teams - 2+ years leading a technical team Preferred - Degree in Computer Science or related field - Deep knowledge of modern software design principles and best practices - Ability to take complex ideas and mold into a deployable product - Strong experience building UX/UI components - Experience with a modern framework
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter. We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas. Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job Title: Sr. Software Engineer - Network Tooling About this role:
The Network Tooling team works with the architecture, engineering, and operations organizations to reduce toil and error-prone practices, to provide an in-depth view into the ecosystem at large, to auto-remediate issues as they emerge, and to provide metrics against which forecasting decisions are made. Our team is committed to changing the way we manage infrastructure, and disrupting the legacy approaches with fresh and forward-thinking ideas. At Frontier we have some of the greatest challenges; furthermore, we are unencumbered when it comes to how we approach solving these problems.
We are currently looking for a senior software engineer who can translate complex requirements into clear and scalable solutions. As every decision has a cost, engineering principles and design patterns serve as a compass to help guide decision-making. With your technical expertise, you will help manage complexity by setting and continually raising the bar, by effectively communicating with the junior members of the team, and through your dedication to continual improvement. When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
What you’ll do:
Mentor Junior Engineers
Review code for accuracy, efficiency, maintainability
Design, engineer, test, deploy, maintain, and improve current and future software
What you’ll need:
Required
5+ years of technical experience working within software engineering teams
2+ years leading a technical team
Preferred
Degree in Computer Science or a related field
Deep knowledge of modern software design principles and best practices
Ability to take complex ideas and mold them into a deployable product
Strong experience building services in Python, Go, JavaScript, and/or PHP
Experience with continuous integration and source code management tools
Knowledge of DevOps strategies and concepts
Desired
Knowledge of modern networking concepts, routing protocols, and hardware/software (Routers, BGP/NETCONF, Junos, etc.)
Frontier salaries estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apr 26, 2023
Full time
Job Title: Sr. Software Engineer - Network Tooling About this role:
The Network Tooling team works with the architecture, engineering, and operations organizations to reduce toil and error-prone practices, to provide an in-depth view into the ecosystem at large, to auto-remediate issues as they emerge, and to provide metrics against which forecasting decisions are made. Our team is committed to changing the way we manage infrastructure, and disrupting the legacy approaches with fresh and forward-thinking ideas. At Frontier we have some of the greatest challenges; furthermore, we are unencumbered when it comes to how we approach solving these problems.
We are currently looking for a senior software engineer who can translate complex requirements into clear and scalable solutions. As every decision has a cost, engineering principles and design patterns serve as a compass to help guide decision-making. With your technical expertise, you will help manage complexity by setting and continually raising the bar, by effectively communicating with the junior members of the team, and through your dedication to continual improvement. When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
What you’ll do:
Mentor Junior Engineers
Review code for accuracy, efficiency, maintainability
Design, engineer, test, deploy, maintain, and improve current and future software
What you’ll need:
Required
5+ years of technical experience working within software engineering teams
2+ years leading a technical team
Preferred
Degree in Computer Science or a related field
Deep knowledge of modern software design principles and best practices
Ability to take complex ideas and mold them into a deployable product
Strong experience building services in Python, Go, JavaScript, and/or PHP
Experience with continuous integration and source code management tools
Knowledge of DevOps strategies and concepts
Desired
Knowledge of modern networking concepts, routing protocols, and hardware/software (Routers, BGP/NETCONF, Junos, etc.)
Frontier salaries estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Sr Network Engineer
This position is responsible for the application engineering of telecommunications outside plant in a local serving exchange environment. The responsibilities include planning and providing strategic guidance for OSP facility reinforcement for a geographical territory. The position is customer-facing and typically provides customer network solutions. Requires extensive OSP knowledge. Depended on providing accurate budgetary OSP project estimates. Knowledge of approved Frontier Network Engineering systems/equipment is also required. First engineering contact for all high-bandwidth customer requests requiring facility augments or new builds. This position works as a team member with National Planning, Sales, Broadband/Transport, Construction and Operations to support the growth and upgrades of telecommunications plant facilities. This person provides frontline project management for all Ethernet activity associated with outside plant customer orders.
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
Frontline project management for T1, DS3 and Ethernet orders
Engineering design for outside plant
Proactive review of outside plant facilities to determine necessary upgrades and enhancements
Communicate with Sales and Capital Management on budgetary project resolution
Coordinate with peer Engineers for project design and construction to resolving roadblocks
Communicate with all peers and departments to insure proper project planning
Maintain accurate cable records and updates
Maintain and investigate ROWs and easements for releases
Attend construction meetings ·Prepare project justifications for approvals
Prepare loop studies as needed
Prepare cost estimates for BDTs
Update records according to As-Builts
Digitize the land base into the GIS system
Research and respond to Ethernet order activity for outside plant
10% Prepare and monitor the capital budget plan.
40% Engineer, design and prepare project narrative and routing for Ethernet orders.
30% Maintain inter-company relations to provide the information needed by sales, project management, construction, and operations for special projects. (pre-quals, BDT, boundary information, easement and ROW recording and service orders)
20% Project management oversight of all OSP capital construction activities to insure conformance to requirements.
Required Skills:
Knowledge of outside plant activity and engineering tools including CAD, Ethernet order systems, circuit design, organizational skills, communication skills (written and verbal), and customer relations will be utilized in achieving desired results. Experience in Ethernet circuit designs and order processing. Outside plant construction, project management experience, and inventory management experience are a plus.
Education/Experience: B.S Engineering or equivalent preferred, or a minimum of 3 to 5 years experience in an outside plant position. Must be able to demonstrate knowledge with a heavy emphasis on outside plant design, cable count design, and capacities. Strong interpersonal skills are very important in discussions and meetings with the Engineering team, regional managers, vendors, local supervisors, and technicians.
Frontier salaries estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apr 25, 2023
Full time
Sr Network Engineer
This position is responsible for the application engineering of telecommunications outside plant in a local serving exchange environment. The responsibilities include planning and providing strategic guidance for OSP facility reinforcement for a geographical territory. The position is customer-facing and typically provides customer network solutions. Requires extensive OSP knowledge. Depended on providing accurate budgetary OSP project estimates. Knowledge of approved Frontier Network Engineering systems/equipment is also required. First engineering contact for all high-bandwidth customer requests requiring facility augments or new builds. This position works as a team member with National Planning, Sales, Broadband/Transport, Construction and Operations to support the growth and upgrades of telecommunications plant facilities. This person provides frontline project management for all Ethernet activity associated with outside plant customer orders.
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
Frontline project management for T1, DS3 and Ethernet orders
Engineering design for outside plant
Proactive review of outside plant facilities to determine necessary upgrades and enhancements
Communicate with Sales and Capital Management on budgetary project resolution
Coordinate with peer Engineers for project design and construction to resolving roadblocks
Communicate with all peers and departments to insure proper project planning
Maintain accurate cable records and updates
Maintain and investigate ROWs and easements for releases
Attend construction meetings ·Prepare project justifications for approvals
Prepare loop studies as needed
Prepare cost estimates for BDTs
Update records according to As-Builts
Digitize the land base into the GIS system
Research and respond to Ethernet order activity for outside plant
10% Prepare and monitor the capital budget plan.
40% Engineer, design and prepare project narrative and routing for Ethernet orders.
30% Maintain inter-company relations to provide the information needed by sales, project management, construction, and operations for special projects. (pre-quals, BDT, boundary information, easement and ROW recording and service orders)
20% Project management oversight of all OSP capital construction activities to insure conformance to requirements.
Required Skills:
Knowledge of outside plant activity and engineering tools including CAD, Ethernet order systems, circuit design, organizational skills, communication skills (written and verbal), and customer relations will be utilized in achieving desired results. Experience in Ethernet circuit designs and order processing. Outside plant construction, project management experience, and inventory management experience are a plus.
Education/Experience: B.S Engineering or equivalent preferred, or a minimum of 3 to 5 years experience in an outside plant position. Must be able to demonstrate knowledge with a heavy emphasis on outside plant design, cable count design, and capacities. Strong interpersonal skills are very important in discussions and meetings with the Engineering team, regional managers, vendors, local supervisors, and technicians.
Frontier salaries estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Lead Search Engine Optimization (SEO)
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
About Us:
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com .
JOB SUMMARY
The Lead Search Engine Optimization (SEO) role is responsible for driving, managing, and owning all aspects of organic search optimization and search visibility for Frontier - including keyword management and reporting, meta tag management and optimization, SEO content, and technical optimization, backlink/outreach management and growth, and local listings management.
The mission of this role is to drive sales growth, customer self-service adoption, and revenue growth across Frontier’s digital ecosystem including the Frontier.com corporate website.
The ideal candidate will have a deep understanding of onsite and offsite SEO optimization techniques and tools and be experienced in working with internal and external stakeholders to drive best-practice SEO recommendations, guidance, and implementation.
Strong project management skills and laser-sharp attention to detail are a must for this role. The ability to switch quickly and efficiently between tasks and projects is essential.
RESPONSIBILITIES
Manage the platforms, tools, vendors, and agencies involved in delivering Frontier’s SEO strategies and initiatives driving onsite and offsite SEO optimization.
Drive onsite SEO content optimization strategies, working with content and partner teams to develop high-quality optimized site content, including product copy, blog posts, and backlinking articles.
Drive onsite SEO technical optimization strategies, partnering with development and IT teams to provide guidance and best-practice recommendations on title and meta tag optimization, use of header and alt text, Core Web Vitals, site load and performance, crawlability, accessibility, indexability, site architecture, and internal link strategy.
Partner with content managers, product managers, and developers to ensure SEO requirements are implemented to specification – collaborating in the QA and user acceptance process.
Manage keyword research, analysis, and performance reporting for all areas of the business.
Manage backlinking strategy, growth, and optimization initiatives.
Manage and optimize on-site internal search performance and utilization.
Manage and optimize local listing placements and visibility via Google My Business and partners.
Contribute to App Store Optimization (ASO) thinking and strategy.
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
REQUIREMENTS
3-5 years of experience managing SEO programs with a focus on driving product sales and online customer support utilization.
A passion for making data-driven decisions, with strong communication, creativity, problem-solving, and critical thinking skills.
Strong project management, organizational, and presentation skills. Well-versed in presenting data with the ability to contextualize data and “tell the story”.
Deep knowledge of search engine algorithms and hands-on experience improving site rankings.
Deep understanding of onsite and offsite SEO optimization initiatives – including content optimization, site speed, performance optimization, outreach/backlinking strategies, and local listings management.
Experience is a plus for App Store Optimization (ASO).
Solid understanding of HTML, CSS, JavaScript, site tagging, and tracking code – and how these work with and impact SEO optimization initiatives.
Experienced working with tools such as Ahrefs, Moz, SEMRush, Google Analytics, Google Search Console, Google My Business, and others.
Familiarity with managing on-site search solutions such as Yext.
Experience in UI/UX usability optimization.
Expertise in using Microsoft Excel and PowerPoint.
Strong project planning, tracking, and organizing skills. Flexibility to quickly adjust to unforeseen changes in priorities and workload.
Team player and relationship builder, able to effectively work cross-functionally with peers, management, and other internal or external stakeholders.
Frontier salaries estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apr 25, 2023
Full time
Lead Search Engine Optimization (SEO)
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
About Us:
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com .
JOB SUMMARY
The Lead Search Engine Optimization (SEO) role is responsible for driving, managing, and owning all aspects of organic search optimization and search visibility for Frontier - including keyword management and reporting, meta tag management and optimization, SEO content, and technical optimization, backlink/outreach management and growth, and local listings management.
The mission of this role is to drive sales growth, customer self-service adoption, and revenue growth across Frontier’s digital ecosystem including the Frontier.com corporate website.
The ideal candidate will have a deep understanding of onsite and offsite SEO optimization techniques and tools and be experienced in working with internal and external stakeholders to drive best-practice SEO recommendations, guidance, and implementation.
Strong project management skills and laser-sharp attention to detail are a must for this role. The ability to switch quickly and efficiently between tasks and projects is essential.
RESPONSIBILITIES
Manage the platforms, tools, vendors, and agencies involved in delivering Frontier’s SEO strategies and initiatives driving onsite and offsite SEO optimization.
Drive onsite SEO content optimization strategies, working with content and partner teams to develop high-quality optimized site content, including product copy, blog posts, and backlinking articles.
Drive onsite SEO technical optimization strategies, partnering with development and IT teams to provide guidance and best-practice recommendations on title and meta tag optimization, use of header and alt text, Core Web Vitals, site load and performance, crawlability, accessibility, indexability, site architecture, and internal link strategy.
Partner with content managers, product managers, and developers to ensure SEO requirements are implemented to specification – collaborating in the QA and user acceptance process.
Manage keyword research, analysis, and performance reporting for all areas of the business.
Manage backlinking strategy, growth, and optimization initiatives.
Manage and optimize on-site internal search performance and utilization.
Manage and optimize local listing placements and visibility via Google My Business and partners.
Contribute to App Store Optimization (ASO) thinking and strategy.
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
REQUIREMENTS
3-5 years of experience managing SEO programs with a focus on driving product sales and online customer support utilization.
A passion for making data-driven decisions, with strong communication, creativity, problem-solving, and critical thinking skills.
Strong project management, organizational, and presentation skills. Well-versed in presenting data with the ability to contextualize data and “tell the story”.
Deep knowledge of search engine algorithms and hands-on experience improving site rankings.
Deep understanding of onsite and offsite SEO optimization initiatives – including content optimization, site speed, performance optimization, outreach/backlinking strategies, and local listings management.
Experience is a plus for App Store Optimization (ASO).
Solid understanding of HTML, CSS, JavaScript, site tagging, and tracking code – and how these work with and impact SEO optimization initiatives.
Experienced working with tools such as Ahrefs, Moz, SEMRush, Google Analytics, Google Search Console, Google My Business, and others.
Familiarity with managing on-site search solutions such as Yext.
Experience in UI/UX usability optimization.
Expertise in using Microsoft Excel and PowerPoint.
Strong project planning, tracking, and organizing skills. Flexibility to quickly adjust to unforeseen changes in priorities and workload.
Team player and relationship builder, able to effectively work cross-functionally with peers, management, and other internal or external stakeholders.
Frontier salaries estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Local Manager - Construction
Description
This position will provide leadership to a workforce of field technicians tasked with placing & splicing copper and fiber cables, pole placement & removals, installation and maintenance of residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment, and digital loop carrier equipment. The candidate will represent the company within the geographic area to promote a positive image by participating in local community events.
Specific responsibilities include, but are not limited to:
Meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promoting new and existing company products. This position also plays a key support role with sales, marketing and regulatory organizations in evaluating new business opportunities to determine the appropriate network support costs and timeframes associated with new revenue streams.
Key Responsibilities and Accountabilities: Operations Proficiency: · Has a solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental P&L/budget)
Able to articulate business/departmental KPIs to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
Community Relations: Positively represents the Company and communicates Company vision and direction through active engagement and involvement in the community.
Ensures continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.
Cultivates and strengthens relationships with key politicians and local community decisions makers via community involvement.
Partners with regional marketing to act as the “eyes” and “ears” of the local market to ensure an appropriate competitive response.
Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
Required Skills:
5+ years of prior supervisory experience
Must be able to interact with internal/external customers and various community leaders to establish relationships and assist with problem resolution
Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
Extensive knowledge of engineering, plant service center and outside plant functions.
Must possess basic PC skills: Excel, Word, PowerPoint and Outlook. ·
Advanced knowledge of plant service center, central office and outside plant functions (Line & Splice), HSI/ DSL installation and repair experience.
Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices as well as FTTH and data networking
Must be able to perform complex hardware/software research and provide first-level technical support
Must be available 24/7 to support off-shift technicians and emergency situations as needed.
Must be able to work in inclement weather.
Training/ Education Required:
BA/BS in Telecommunications, Operations Management or Business Administration preferred and CCNA, PMP or CWNP a plus
Must possess a valid state driver’s license
Additional Information:
You are being hired with the express understanding that your employment will terminate within a 6-30 month time frame, upon completion of the Fiber Modernization Project in West Virginia.
You will remain in the same occupation into which you have been hired for the duration of your term of employment.
You will receive all the benefits to which regular (“permanent”) employees are entitled except for any contractual layoff or termination allowance.
Before the Company hires a regular full-time employee to fill a vacancy, the Company will give first preference to any qualified term employee who is performing at a satisfactory level in the job title, workgroup, and geographic location in which the vacancy exists.
New hires must be fully vaccinated against COVID-19 by their start date with the company (or have been granted a religious or medical exemption accommodation.
RSRFTR Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apr 25, 2023
Full time
Local Manager - Construction
Description
This position will provide leadership to a workforce of field technicians tasked with placing & splicing copper and fiber cables, pole placement & removals, installation and maintenance of residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment, and digital loop carrier equipment. The candidate will represent the company within the geographic area to promote a positive image by participating in local community events.
Specific responsibilities include, but are not limited to:
Meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promoting new and existing company products. This position also plays a key support role with sales, marketing and regulatory organizations in evaluating new business opportunities to determine the appropriate network support costs and timeframes associated with new revenue streams.
Key Responsibilities and Accountabilities: Operations Proficiency: · Has a solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental P&L/budget)
Able to articulate business/departmental KPIs to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
Community Relations: Positively represents the Company and communicates Company vision and direction through active engagement and involvement in the community.
Ensures continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.
Cultivates and strengthens relationships with key politicians and local community decisions makers via community involvement.
Partners with regional marketing to act as the “eyes” and “ears” of the local market to ensure an appropriate competitive response.
Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
Required Skills:
5+ years of prior supervisory experience
Must be able to interact with internal/external customers and various community leaders to establish relationships and assist with problem resolution
Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
Extensive knowledge of engineering, plant service center and outside plant functions.
Must possess basic PC skills: Excel, Word, PowerPoint and Outlook. ·
Advanced knowledge of plant service center, central office and outside plant functions (Line & Splice), HSI/ DSL installation and repair experience.
Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices as well as FTTH and data networking
Must be able to perform complex hardware/software research and provide first-level technical support
Must be available 24/7 to support off-shift technicians and emergency situations as needed.
Must be able to work in inclement weather.
Training/ Education Required:
BA/BS in Telecommunications, Operations Management or Business Administration preferred and CCNA, PMP or CWNP a plus
Must possess a valid state driver’s license
Additional Information:
You are being hired with the express understanding that your employment will terminate within a 6-30 month time frame, upon completion of the Fiber Modernization Project in West Virginia.
You will remain in the same occupation into which you have been hired for the duration of your term of employment.
You will receive all the benefits to which regular (“permanent”) employees are entitled except for any contractual layoff or termination allowance.
Before the Company hires a regular full-time employee to fill a vacancy, the Company will give first preference to any qualified term employee who is performing at a satisfactory level in the job title, workgroup, and geographic location in which the vacancy exists.
New hires must be fully vaccinated against COVID-19 by their start date with the company (or have been granted a religious or medical exemption accommodation.
RSRFTR Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job Title: Local Manager JD
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
About Us:
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com .
Job Description: Frontier’s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and delivery 100% employee and customer satisfaction.
This position will provide leadership and supervision to staff and a workforce of field technicians that safely install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment, installation and construction of central office transmission equipment and outside plant line and cable facilities .
Position duties include meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promotion of new and existing company products as well as supervision of company and contract resources to ensure that construction projects are completed in a timely manner and are in compliance with Frontier's construction, service, quality and safety standards. Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Accountable for daily coordination with the Operations Center and Network Engineers, material disbursements, time sheet approval for contractors and company resources and other duties as assigned by the Director of Operations .
Key Responsibilities and Accountabilities:
Operations Proficiency:
Has solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget)
Able to articulate business/departmental KPI’s to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
Holds team accountable to clearly achieving results through coaching and performance management.
Promotes new/existing products as required.
Ensures all customers’ requirements and needs are met.
Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers
Working with dispatch, monitor workload and schedule manpower and resources needed to meet workload demands, customer needs and company objectives.
Responsible for determining and fulfilling the needs of the team for employee development and training.
Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.
Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc.
Be cognizant of and support revenue budget.
Provide Capital Budget input as required.
Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.
Business related functions: Employee time sheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization.
Employee Relations:
Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gains input on action plans and modifies direction as necessary and to engage and to hold employees accountable to overall business operations and results
Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale.
Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans.
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
Community Relations:
Positively represents the Company through active engagement and involvement in the community.
Competitive Marketplace:
Engages in marketing initiatives to promote the Company’s products and services (i.e., TTL and marketing events).
Customer Ownership
Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work.
Holds employees and other departments accountable to meet customer needs/demands. (Does not take “no” for an answer).
Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
Required Skills:
Two to four years of prior supervisory experience
Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution
Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
Basic knowledge of engineering, plant service center and outside plant functions.
Must possess basic PC skills: Excel, Word, Power Point and Outlook.
Must demonstrate good oral and written communication skills
Must take pride and ownership in work, and exhibit a willingness to learn.
2-3 years HSI/ DSL installation and repair experience.
Advance knowledge of plant service center, central office and outside plant functions
Basic knowledge of FTTH and data networking
Must possess basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
Must be able to perform complex hardware/software research and provide first level technical support
Five years minimum experience in OSP and central office engineering and construction.
Experience and knowledge of capital project management preferred.
Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction to include cable placement, line work and splicing.
Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware.
Education, certification and/or license requirements:
Must possess a valid state driver’s license
Must have high school diploma or equivalent. College degree in business/management/telecommunications preferred.
Successful completion/certification in related technical fields or vendor equipment desired
BA/BS in Telecommunications, Operations Management or Business Administration preferred
CCNA, PMP or CWNP a plus
Environmental Factors/Physical Requirements:
Must be available 24/7 to support off-shift technicians and emergency situations as needed.
Must be able to work in inclement weather, extended driving and lifting and carrying of moderately heavy objects.
Must be willing to work overtime, be on call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. Overnight travel will occasionally be required.
Apr 25, 2023
Full time
Job Title: Local Manager JD
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
About Us:
Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com .
Job Description: Frontier’s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and delivery 100% employee and customer satisfaction.
This position will provide leadership and supervision to staff and a workforce of field technicians that safely install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment, installation and construction of central office transmission equipment and outside plant line and cable facilities .
Position duties include meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promotion of new and existing company products as well as supervision of company and contract resources to ensure that construction projects are completed in a timely manner and are in compliance with Frontier's construction, service, quality and safety standards. Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Accountable for daily coordination with the Operations Center and Network Engineers, material disbursements, time sheet approval for contractors and company resources and other duties as assigned by the Director of Operations .
Key Responsibilities and Accountabilities:
Operations Proficiency:
Has solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget)
Able to articulate business/departmental KPI’s to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
Holds team accountable to clearly achieving results through coaching and performance management.
Promotes new/existing products as required.
Ensures all customers’ requirements and needs are met.
Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers
Working with dispatch, monitor workload and schedule manpower and resources needed to meet workload demands, customer needs and company objectives.
Responsible for determining and fulfilling the needs of the team for employee development and training.
Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.
Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc.
Be cognizant of and support revenue budget.
Provide Capital Budget input as required.
Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.
Business related functions: Employee time sheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization.
Employee Relations:
Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gains input on action plans and modifies direction as necessary and to engage and to hold employees accountable to overall business operations and results
Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale.
Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans.
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
Community Relations:
Positively represents the Company through active engagement and involvement in the community.
Competitive Marketplace:
Engages in marketing initiatives to promote the Company’s products and services (i.e., TTL and marketing events).
Customer Ownership
Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work.
Holds employees and other departments accountable to meet customer needs/demands. (Does not take “no” for an answer).
Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
Required Skills:
Two to four years of prior supervisory experience
Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution
Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
Basic knowledge of engineering, plant service center and outside plant functions.
Must possess basic PC skills: Excel, Word, Power Point and Outlook.
Must demonstrate good oral and written communication skills
Must take pride and ownership in work, and exhibit a willingness to learn.
2-3 years HSI/ DSL installation and repair experience.
Advance knowledge of plant service center, central office and outside plant functions
Basic knowledge of FTTH and data networking
Must possess basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
Must be able to perform complex hardware/software research and provide first level technical support
Five years minimum experience in OSP and central office engineering and construction.
Experience and knowledge of capital project management preferred.
Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction to include cable placement, line work and splicing.
Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware.
Education, certification and/or license requirements:
Must possess a valid state driver’s license
Must have high school diploma or equivalent. College degree in business/management/telecommunications preferred.
Successful completion/certification in related technical fields or vendor equipment desired
BA/BS in Telecommunications, Operations Management or Business Administration preferred
CCNA, PMP or CWNP a plus
Environmental Factors/Physical Requirements:
Must be available 24/7 to support off-shift technicians and emergency situations as needed.
Must be able to work in inclement weather, extended driving and lifting and carrying of moderately heavy objects.
Must be willing to work overtime, be on call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. Overnight travel will occasionally be required.
Job Title: Network Engineer
Summary of Position:
This position is responsible for the application engineering of telecommunications outside the plant in a local serving exchange environment. Subject matter expert of and for all technical aspects of outside plant facilities work such as but not limited to cable sizing, cable counts, cable records, permitting for the right of ways and easements. This position works as a team member with Network Planning, Central Office, Transmission and Operations to support the growth, replacements and upgrades of telecommunications plant facilities. This position also supports sales, marketing, operations and regulations as needed.
Specific requirements of the position include:
Engineering design for outside plant projects.
Perform field staking.
Proactive review of outside plant facilities to determine necessary upgrades and enhancements.
Communicate with state, county, city and national indices to gain information on planned projects that involve growth and changes.
Coordinate with all utilities for project design and construction to utilize joint trench.
Communicate with all peers and departments to ensure proper project planning.
Maintain accurate cable records and updates.
Attend pre-construction meetings for project designs.
Apply for permits as required (State, DNR, City, County, Townships).
Maintain and investigate right of way and easements for releases.
Prepare project justifications for approvals including EWOP documents loaded into Varasset.
Prepare loop studies as needed.
Prepare cost estimates for BDTs.
Respond to DORs as needed.
Update records according to As-Builts.
Land base into FROGS/Spatial Engineer (Frontier AutoCAD based GIS) system.
Assist in annual budget design.
All other activities with respect to the needs of the business.
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
QUALIFICATIONS:
Must have detailed knowledge of outside plant activities. Knowledge of engineering tools to include the following, FROGS/Spatial Engineer (Frontier AutoCAD based GIS), Adobe, Microsoft Word, Microsoft Excel, email and other vendor software. Excellent organizational skills, communications skills (written and verbal) and customer relations will be utilized in achieving desired results and are critical to the position. Outside plant construction and project management experience and inventory management experience. Experience in right of way, private easement and permitting with local, state and federal entities. Must be able to manage multiple projects in various stages of activity.
EDUCATION/EXPERIENCE:
B.S. in Engineering or equivalent, or a minimum of 3 to 5 years experience related to outside plant, preferable in a local exchange environment. Must be able to demonstrate knowledge with a heavy emphasis on outside plant design, cable count layout, and capacities. Must have a solid knowledge of telecommunications outside the plant. Must be able to participate in and lead project teams to achieve team objectives and goals. Strong interpersonal skills are very important in discussions and meetings with the engineering team, regional managers, vendors, local supervisors and technicians.
Frontier salaries estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apr 25, 2023
Full time
Job Title: Network Engineer
Summary of Position:
This position is responsible for the application engineering of telecommunications outside the plant in a local serving exchange environment. Subject matter expert of and for all technical aspects of outside plant facilities work such as but not limited to cable sizing, cable counts, cable records, permitting for the right of ways and easements. This position works as a team member with Network Planning, Central Office, Transmission and Operations to support the growth, replacements and upgrades of telecommunications plant facilities. This position also supports sales, marketing, operations and regulations as needed.
Specific requirements of the position include:
Engineering design for outside plant projects.
Perform field staking.
Proactive review of outside plant facilities to determine necessary upgrades and enhancements.
Communicate with state, county, city and national indices to gain information on planned projects that involve growth and changes.
Coordinate with all utilities for project design and construction to utilize joint trench.
Communicate with all peers and departments to ensure proper project planning.
Maintain accurate cable records and updates.
Attend pre-construction meetings for project designs.
Apply for permits as required (State, DNR, City, County, Townships).
Maintain and investigate right of way and easements for releases.
Prepare project justifications for approvals including EWOP documents loaded into Varasset.
Prepare loop studies as needed.
Prepare cost estimates for BDTs.
Respond to DORs as needed.
Update records according to As-Builts.
Land base into FROGS/Spatial Engineer (Frontier AutoCAD based GIS) system.
Assist in annual budget design.
All other activities with respect to the needs of the business.
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
QUALIFICATIONS:
Must have detailed knowledge of outside plant activities. Knowledge of engineering tools to include the following, FROGS/Spatial Engineer (Frontier AutoCAD based GIS), Adobe, Microsoft Word, Microsoft Excel, email and other vendor software. Excellent organizational skills, communications skills (written and verbal) and customer relations will be utilized in achieving desired results and are critical to the position. Outside plant construction and project management experience and inventory management experience. Experience in right of way, private easement and permitting with local, state and federal entities. Must be able to manage multiple projects in various stages of activity.
EDUCATION/EXPERIENCE:
B.S. in Engineering or equivalent, or a minimum of 3 to 5 years experience related to outside plant, preferable in a local exchange environment. Must be able to demonstrate knowledge with a heavy emphasis on outside plant design, cable count layout, and capacities. Must have a solid knowledge of telecommunications outside the plant. Must be able to participate in and lead project teams to achieve team objectives and goals. Strong interpersonal skills are very important in discussions and meetings with the engineering team, regional managers, vendors, local supervisors and technicians.
Frontier salaries estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Customer Service Representative – Spanish-English working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. On a typical day, you’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer experience
Bilingual in English and Spanish
The Equipment You'll Need
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of $15 to $17
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way
Jan 19, 2023
Full time
Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Customer Service Representative – Spanish-English working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. On a typical day, you’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer experience
Bilingual in English and Spanish
The Equipment You'll Need
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of $15 to $17
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way
Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Insurance Customer Support Associate working remotely, you’ll be a part of creating and delivering amazing client experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing
As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.
During a Typical Day, You’ll
Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
What You Bring to the Role
1 year or more of customer service experience
High school diploma or equivalent
Recognize and solve problems of mid-to-high level customer service issues
Computer experience
Bilingual in English and Spanish
The Equipment You'll Need
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
$16 per hour for English and $17 per hour for bilingual in English/Spanish (maybe dependent on local minimum wage guidelines)
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Jan 19, 2023
Full time
Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Insurance Customer Support Associate working remotely, you’ll be a part of creating and delivering amazing client experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing
As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.
During a Typical Day, You’ll
Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
What You Bring to the Role
1 year or more of customer service experience
High school diploma or equivalent
Recognize and solve problems of mid-to-high level customer service issues
Computer experience
Bilingual in English and Spanish
The Equipment You'll Need
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
$16 per hour for English and $17 per hour for bilingual in English/Spanish (maybe dependent on local minimum wage guidelines)
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Healthcare Customer Service Representative working remotely in Texas, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning, employment experience.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
On a typical day, you’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
High speed internet connection (>15 mbps)
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer experience
Bilingual in English and Spanish
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of $15 to $17
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Jan 19, 2023
Full time
Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Healthcare Customer Service Representative working remotely in Texas, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning, employment experience.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
On a typical day, you’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
High speed internet connection (>15 mbps)
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer experience
Bilingual in English and Spanish
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of $15 to $17
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Bringing smiles is what we do at TTEC… for you and the customer. As a As a Bilingual Customer Service Representative – Spanish-English working in McAllen, TX, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
This position requires that you reside within 50 miles of McAllen, TX.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
High speed internet (>25mbps); hardwired connection to your modem/router is recommended
A quiet workspace in your home where you can work without background noise (trust us, you'll appreciate the quiet)
What You Can Expect
Competitive pay of $18 per hour
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Jan 16, 2023
Full time
Bringing smiles is what we do at TTEC… for you and the customer. As a As a Bilingual Customer Service Representative – Spanish-English working in McAllen, TX, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
This position requires that you reside within 50 miles of McAllen, TX.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
High speed internet (>25mbps); hardwired connection to your modem/router is recommended
A quiet workspace in your home where you can work without background noise (trust us, you'll appreciate the quiet)
What You Can Expect
Competitive pay of $18 per hour
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Bringing smiles is what we do at TTEC… for you and the customer. As a Customer Service Representative - Automotive Enthusiast, working remotely . you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Assist customers with how-to’s
What You Bring to the Role
Bilingual in Spanish and English
6 months or more of customer service experience
High school diploma or equivalent
Computer experience
The Equipment You'll Need
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Nov 18, 2022
Full time
Bringing smiles is what we do at TTEC… for you and the customer. As a Customer Service Representative - Automotive Enthusiast, working remotely . you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Assist customers with how-to’s
What You Bring to the Role
Bilingual in Spanish and English
6 months or more of customer service experience
High school diploma or equivalent
Computer experience
The Equipment You'll Need
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative in Martinsville, VA, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps) A hardwired connection to your home router is recommended.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Nov 03, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative in Martinsville, VA, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
High speed internet connection (>25mbps) A hardwired connection to your home router is recommended.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative - Spanish-English working remotely , you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Full time and Part time opportunities available. Part time hours vary depending on business needs and require weekend availability.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
The Equipment You'll Need
Your own computer with these technical requirements (sorry no Apple, Chrome OS or tablets)
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time, part-time, and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages range from $12.75 to $17.50
And yes...all the competitive performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Nov 02, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative - Spanish-English working remotely , you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Full time and Part time opportunities available. Part time hours vary depending on business needs and require weekend availability.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
Bilingual in English and Spanish
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy
The Equipment You'll Need
Your own computer with these technical requirements (sorry no Apple, Chrome OS or tablets)
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time, part-time, and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages range from $12.75 to $17.50
And yes...all the competitive performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative working remotely , you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Full time and Part time opportunities available. Part time hours vary depending on business needs and require weekend availability.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States.
What You’ll be Doing
TTEC supports a number of government contracts for both long term and short-term assignments. When a national emergency strikes, we’re at the ready. These positions are fulfilling as you support those US residents when they are at their time of need.
During a Typical Day, You’ll
Consult with your neighbors on the available services that can support their situation
Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
Respond to customer inquiries with active listening
Resolve customer issues with patience and understanding
What You Bring to the Role
Requires an active government public trust clearance (updated within the past 3 years). If you do not currently hold an active public trust clearance, be prepared to complete the stringent requirements required by the Department of Homeland Security.
Exceptional conversational English verbal and written communication skills
Customer service experience or customer service oriented skills such as empathy, active listening, and resolution-minded aptitude
Handy with MS Windows and other computer applications
High school diploma or equivalent
High speed internet connection (>15 mbps)
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive pay and performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Sep 23, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative working remotely , you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Full time and Part time opportunities available. Part time hours vary depending on business needs and require weekend availability.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States.
What You’ll be Doing
TTEC supports a number of government contracts for both long term and short-term assignments. When a national emergency strikes, we’re at the ready. These positions are fulfilling as you support those US residents when they are at their time of need.
During a Typical Day, You’ll
Consult with your neighbors on the available services that can support their situation
Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
Respond to customer inquiries with active listening
Resolve customer issues with patience and understanding
What You Bring to the Role
Requires an active government public trust clearance (updated within the past 3 years). If you do not currently hold an active public trust clearance, be prepared to complete the stringent requirements required by the Department of Homeland Security.
Exceptional conversational English verbal and written communication skills
Customer service experience or customer service oriented skills such as empathy, active listening, and resolution-minded aptitude
Handy with MS Windows and other computer applications
High school diploma or equivalent
High speed internet connection (>15 mbps)
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
And yes...all the competitive pay and performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
At TTEC, we are all about the Human Experience. Elevated. As a Bilingual Healthcare Customer Service Representative working remotely in Texas , you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning, employment experience.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. On a typical day, you’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
High-speed internet connection (>15 mbps)
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of $15 to $17
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Aug 18, 2022
Full time
At TTEC, we are all about the Human Experience. Elevated. As a Bilingual Healthcare Customer Service Representative working remotely in Texas , you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning, employment experience.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. On a typical day, you’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
High-speed internet connection (>15 mbps)
6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages of $15 to $17
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
CenterPoint Energy
1111 Louisiana St. Houston, TX 77002
Center Point Energy is looking for a Call Center Workforce Analyst to join our Team , located in Houston, TX .
You will have the ability to utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team. The Strategic Scheduling Analyst will utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for creating and developing various scenarios based on possible conditions/outcomes and for keeping management informed and prepared with regards to projecting future scheduling needs and optimization.
Responsible for implementing any approved changes or courses of action with Workforce Management Software & Tools and coordinating with the vendor(s), CNP IT, and CNP Telecom.
Responsible for reviewing and updating forecasts & staffing requirements and creating optimal schedules for his/her assigned Skills/LOB’s to best optimize the call center’s resources and reach optimal service levels mandated by the Management Team.
Intra-day contact distribution arrival patterns & accurate daily & internal IDP’s.
Based on the workload forecasts, determining ½ hour staffing requirements for all call centers (both internal and outsourced) resources utilizing the WFM planning tool/application and associated processes in an effort to optimize service level and productivity.
Assist in the maintenance of an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Work closely with the Real-Time service level team in achieving customer service level goals and department efficiency – to include historical performance review and process improvement.
Ensure optimal schedule alignment with Resource Requirements.
Provide daily and interval net staffing requirements to outsourcers.
Provide analysis on how well resource alignment (schedules) will be, has been, and currently is.
Provide analytical support and expertise for call center processes. Improve efficiency related to the execution of scheduling processes and the completion of issues.
Monitor, evaluate, and update WFM processes. Re-engineer where needed.
Mentor other WFM Analysts – Real Time & Tactical Scheduling Analysts
Prepare spreadsheets and graphics as required for reporting, analysis and documentation.
Identify potential issues offering opportunity for enhanced efficiency.
Read and understand long term and short term forecasts and develop and optimize a strategy for the call center staffing & scheduling.
Create and analyze different types of staffing scenarios to determine the best optimization of call center staffing.
Analyze intra-day call patterns and intra-week call patterns to better determine where the call center staffing is most effectively mobilized.
Assist with and act as back-up for tactical scheduling and forecasting. This includes being able to analyze, design, and implement daily schedules and assist in scheduling/approving/denying off phone activities so as to maximize Service Level to Customers.
Create & optimize annual and monthly vacation slots for each business unit or staffing group.
Provide Monthly DEFCON Status based on pre-planned events. Optimize and change status as needed.
Your background includes:
Requires a bachelor’s degree from an accredited college or university.
In lieu of a degree, will consider a combination of education and related Workforce Management experience totaling four (4) years, where each year of applicable college = 1 year and each year of applicable work experience = 0.5 year. Experience in lieu of education is in addition to the Experience requirements.
Requires a minimum three (3) years of successful Workforce Management experience in a large multi-site call center environment. Experience in administration and maintenance of data & configuration in WFM Tools & Processes is also required.
A bonus to have:
Able to demonstrate and apply a deep understanding of call center operations, WFM Methodology, and Scheduling principles.
Able to demonstrate and apply excellent Microsoft Excel spreadsheet skills.
Able to analyze performance trends and operational metrics in an effort to identify and articulate performance issues and improvement opportunities.
Able to work with and communicate workforce management strategies with Customer Service operational leadership in an effort to drive performance towards common goals and objectives.
Able to demonstrate and apply excellent analytical, organizational, and time management skills.
Able to achieve quality work under deadline pressure.
Able to learn and apply new knowledge and skills quickly.
Able to demonstrate and apply excellent negotiating and consensus building skills.
Must be detailed-oriented and possess the ability to follow through on assignments.
Able to manage a diverse range of projects simultaneously in a rapidly changing environment.
Able to solve problems guided only by general organization objectives, policies, and goals.
Able to work comfortably and communicate with all levels of management and leadership.
Able to spot trends in historical data sets.
Able to adapt quickly to changing demands and to work effectively in a rapidly changing environment.
Able to demonstrate commitment to compliance with applicable laws and regulations, the Company's Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
Able to demonstrate respect for all individuals, adhere to the Company's values and business practices and do both consistently.
Jan 31, 2022
Full time
Center Point Energy is looking for a Call Center Workforce Analyst to join our Team , located in Houston, TX .
You will have the ability to utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team. The Strategic Scheduling Analyst will utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for creating and developing various scenarios based on possible conditions/outcomes and for keeping management informed and prepared with regards to projecting future scheduling needs and optimization.
Responsible for implementing any approved changes or courses of action with Workforce Management Software & Tools and coordinating with the vendor(s), CNP IT, and CNP Telecom.
Responsible for reviewing and updating forecasts & staffing requirements and creating optimal schedules for his/her assigned Skills/LOB’s to best optimize the call center’s resources and reach optimal service levels mandated by the Management Team.
Intra-day contact distribution arrival patterns & accurate daily & internal IDP’s.
Based on the workload forecasts, determining ½ hour staffing requirements for all call centers (both internal and outsourced) resources utilizing the WFM planning tool/application and associated processes in an effort to optimize service level and productivity.
Assist in the maintenance of an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Work closely with the Real-Time service level team in achieving customer service level goals and department efficiency – to include historical performance review and process improvement.
Ensure optimal schedule alignment with Resource Requirements.
Provide daily and interval net staffing requirements to outsourcers.
Provide analysis on how well resource alignment (schedules) will be, has been, and currently is.
Provide analytical support and expertise for call center processes. Improve efficiency related to the execution of scheduling processes and the completion of issues.
Monitor, evaluate, and update WFM processes. Re-engineer where needed.
Mentor other WFM Analysts – Real Time & Tactical Scheduling Analysts
Prepare spreadsheets and graphics as required for reporting, analysis and documentation.
Identify potential issues offering opportunity for enhanced efficiency.
Read and understand long term and short term forecasts and develop and optimize a strategy for the call center staffing & scheduling.
Create and analyze different types of staffing scenarios to determine the best optimization of call center staffing.
Analyze intra-day call patterns and intra-week call patterns to better determine where the call center staffing is most effectively mobilized.
Assist with and act as back-up for tactical scheduling and forecasting. This includes being able to analyze, design, and implement daily schedules and assist in scheduling/approving/denying off phone activities so as to maximize Service Level to Customers.
Create & optimize annual and monthly vacation slots for each business unit or staffing group.
Provide Monthly DEFCON Status based on pre-planned events. Optimize and change status as needed.
Your background includes:
Requires a bachelor’s degree from an accredited college or university.
In lieu of a degree, will consider a combination of education and related Workforce Management experience totaling four (4) years, where each year of applicable college = 1 year and each year of applicable work experience = 0.5 year. Experience in lieu of education is in addition to the Experience requirements.
Requires a minimum three (3) years of successful Workforce Management experience in a large multi-site call center environment. Experience in administration and maintenance of data & configuration in WFM Tools & Processes is also required.
A bonus to have:
Able to demonstrate and apply a deep understanding of call center operations, WFM Methodology, and Scheduling principles.
Able to demonstrate and apply excellent Microsoft Excel spreadsheet skills.
Able to analyze performance trends and operational metrics in an effort to identify and articulate performance issues and improvement opportunities.
Able to work with and communicate workforce management strategies with Customer Service operational leadership in an effort to drive performance towards common goals and objectives.
Able to demonstrate and apply excellent analytical, organizational, and time management skills.
Able to achieve quality work under deadline pressure.
Able to learn and apply new knowledge and skills quickly.
Able to demonstrate and apply excellent negotiating and consensus building skills.
Must be detailed-oriented and possess the ability to follow through on assignments.
Able to manage a diverse range of projects simultaneously in a rapidly changing environment.
Able to solve problems guided only by general organization objectives, policies, and goals.
Able to work comfortably and communicate with all levels of management and leadership.
Able to spot trends in historical data sets.
Able to adapt quickly to changing demands and to work effectively in a rapidly changing environment.
Able to demonstrate commitment to compliance with applicable laws and regulations, the Company's Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
Able to demonstrate respect for all individuals, adhere to the Company's values and business practices and do both consistently.
CenterPoint Energy
1111 Louisiana St. Houston, TX 77002
Center Point Energy is looking for a Manager, Workforce to join our Team , located in Houston, TX .
You will have the ability to manage the processes and technology associated with the Customer Services workforce planning function. This position will also manage the short-term and long-term operational workload forecasts and ½ hour staffing needs for both internal and outsourced Customer Service operations; in addition to managing longer-term workload forecasts and processes to be used for determining mid- to long-term staffing and infrastructure needs for the Customer Service operation.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for managing the Customer Services call volume forecasts for internal and outsourced contact centers at a level of accuracy that will optimize service level, occupancy and productivity.
Interfaces and coordinates with various internal business and operational functions (i.e. Marketing, Revenue Management, Pricing, etc.) for the purpose of incorporating external factors into the Customer Service operational forecasts.
Responsible for managing the ½ hour staffing requirements for all call center (both internal and outsourced) resources utilizing a combination of Genesys CTI and NICE forecasting and workforce planning tools/applications in an effort to optimize service level and productivity.
Responsible for managing the forecasting and planning process in compliance with outsourcing vendor contracts.
Responsible for developing and managing an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Responsible for the management of people, process and technology in regards to the Workforce Management (WFM) team.
Responsible for forecasting and scheduling procedures and deliverables.
Participation in Customer Service projects and initiatives.
Responsible for telephony and workforce management technology architecture along with vendor invoice approvals.
Responsible for management, updates, and execution of call center Business Continuity Plans
Responsible for the development and implementation of succession and knowledge transition plans for team.
Your background includes:
Requires a bachelor’s degree from an accredited college or university. • Requires a minimum of three (3) years experience managing people. • Requires a minimum of five (5) years Workforce Management experience in a large multi-site call center environment.
A bonus to have:
Bachelor's degree in degree in Mathematics, Statistical Analysis, or Economics/Finance preferred.
Jan 31, 2022
Full time
Center Point Energy is looking for a Manager, Workforce to join our Team , located in Houston, TX .
You will have the ability to manage the processes and technology associated with the Customer Services workforce planning function. This position will also manage the short-term and long-term operational workload forecasts and ½ hour staffing needs for both internal and outsourced Customer Service operations; in addition to managing longer-term workload forecasts and processes to be used for determining mid- to long-term staffing and infrastructure needs for the Customer Service operation.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for managing the Customer Services call volume forecasts for internal and outsourced contact centers at a level of accuracy that will optimize service level, occupancy and productivity.
Interfaces and coordinates with various internal business and operational functions (i.e. Marketing, Revenue Management, Pricing, etc.) for the purpose of incorporating external factors into the Customer Service operational forecasts.
Responsible for managing the ½ hour staffing requirements for all call center (both internal and outsourced) resources utilizing a combination of Genesys CTI and NICE forecasting and workforce planning tools/applications in an effort to optimize service level and productivity.
Responsible for managing the forecasting and planning process in compliance with outsourcing vendor contracts.
Responsible for developing and managing an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Responsible for the management of people, process and technology in regards to the Workforce Management (WFM) team.
Responsible for forecasting and scheduling procedures and deliverables.
Participation in Customer Service projects and initiatives.
Responsible for telephony and workforce management technology architecture along with vendor invoice approvals.
Responsible for management, updates, and execution of call center Business Continuity Plans
Responsible for the development and implementation of succession and knowledge transition plans for team.
Your background includes:
Requires a bachelor’s degree from an accredited college or university. • Requires a minimum of three (3) years experience managing people. • Requires a minimum of five (5) years Workforce Management experience in a large multi-site call center environment.
A bonus to have:
Bachelor's degree in degree in Mathematics, Statistical Analysis, or Economics/Finance preferred.
COMPANY OVERVIEW
Vision Statement: “ The California Cable & Telecommunications Association will be the leading advocate and voice for effective public policy to champion the value and importance of a dynamic and innovative industry that is changing the way Californians live, work, and connect.”
Our client, the California Cable & Telecommunications Association (calcable.org), is seeking a new President to follow a long-time leader. The California Cable & Telecommunications Association (CCTA) is the industry’s largest state cable and telecommunications association.
CCTA is a leader in the development of video, broadband, and communications policy in California. The policy set in California echoes across the nation, making this position essential to national communication policies and regulation. CCTA represents the industry before the California Congressional Delegation, the California Governor and State Legislature, state regulatory agencies, and the state and federal courts.
Paramount among the Association’s goals is ensuring that the industry remains competitive in the rapidly changing world of information and communication services that contribute significantly to California’s economy. In 2022, broadband will continue as an issue of significant focus as multiple parties come together and work to bridge the digital divide. The CCTA is a 501(c)(6) organization, has an annual budget of $3.5M, a staff of seven, and an Executive Committee of ten. The 36 board members are comprised of Multiple System Operators and content providers such as Charter Communications, Comcast, Cox Communications, Viacom, A&E, and NBC Universal. The major members are Charter, Comcast, and Cox.
POSITION SUMMARY
The President of the CCTA reports to the Board of Directors and serves as the primary leader of the organization. He/she will manage, direct, and oversee all operations of the Association, including:
* Strategic planning
* Development and implementation of a coordinated legislative and regulatory strategy, including strategies for third-party coalition-building and engagement
* Preparation of the Association’s annual budget
* Establish and maintain relationships with key state legislative and executive branch members, directors and staff of the state public utilities commission, and the state’s congressional delegation, along with third-party partners
* Ensure that the interests of the cable industry as a provider of multichannel video service, high-speed Internet service, and telephone are understood by governmental bodies and reflected in their public policies
* Establish and maintain a grassroots lobbying network, leveraging both CCTA’s relationships and those of its members
* Serve as the industry spokesperson and resource for state media and other organizations and coordinate the Association’s public affairs activities
* Support and participate in national meetings related to the cable industry
* Oversee the administrative duties of the Association and the Association’s political action committee, including preparation of a strategic political engagement budget on at least a semi-annual basis
In addition to advancing and representing the interest of the industry, this position will foster and promote consensus and collaboration among the CCTA members. This critical collaboration will be on the development of public policy related to cable and advanced telecommunication and information services, including, video, voice, data, and other services. As well, the President will lead the dissemination of information to broaden policy makers’ understanding of the cable industry’s role in the evolution and innovation of technology and its importance to government, education, and society. This position is an outstanding opportunity to assume a high-visibility, leadership role in a consequential and influential, statewide trade organization, representing companies that will play a leading role in the future of video, broadband, and communications policy in California and beyond, during a historical time of broadband investment.
EXPECTED OUTCOMES FOR THE FIRST YEAR
It is expected that the President will achieve the following (in implementation order):
By the end of the first quarter…
* Within the first 45 days, will have identified and met with staff, Executive Committee members, key legislative leadership and committee chairs, major stakeholders, and strategic partner organizations to begin the relationships and gain an understanding of the ongoing communication needs and needs for productive third-party partnerships
* Will have completed an organizational review/audit (issues, structure, staff, membership, processes, resources, initiatives, governance) and presented findings to the Executive Committee
* Will be getting up to speed on this critical time of changing broadband policy and the billions in public funding for such
* In conjunction with the Executive Committee, will have begun preparation for a strategic planning process, to include a rebranding campaign and a plan for political giving (including PAC and candidate contributions)
By the end of the second quarter…
* Will be in the process of creating early legislator education on the telecommunications and broadband industry
By the end of the third quarter…
* Will have begun implementation of the new strategic plan and aligned rebranding campaign
By the end of the first year…
* Will have successfully collaborated with the legislature and the industry to enable positive outcome
* Will be seen as a state leader on broadband policy
PROFESSIONAL EXPERIENCE (in priority order)
Successful candidates will have the following professional experience that will allow them to achieve the outcomes noted above (in priority order):
* California policy experience and an understanding of its laws, statutes, and regulation
* Respected public profile in legislative and government advocacy
* Experience as a spokesperson for a high visibility, major organization
* A track record as a consensus builder in challenging situations
* Executive and administrative leadership experience, with budget responsibility of at least $5 million, and has managed and successfully developed at least five staff members
* Experience in a membership/trade association (volunteer experience acceptable)
* An understanding of technology and its use in communicating policy
* An understanding of the telecommunications industry a plus
PROFESSIONAL COMPETENCIES
Successful candidates will have the following competencies that will allow them to achieve the outcomes noted above (in priority order):
* Political savvy and political sense, which at times may conflict with each other; and the ability to understand when something is politically correct but analytically wrong
* Provides innovative thinking, with new approaches and creative messaging
* Ability to build consensus and coalitions
* Engaging leader who is solution orientated * Executive/boardroom presence
EDUCATION/CREDENTIALS
Successful candidates will have the following education and credentials that will allow them to achieve the outcomes noted above:
* JD or graduate degree preferred
* Track record of ongoing executive education
CULTURE
The ideal candidate will possess values, work style, personal traits, attributes, and characteristics that will create an excellent fit with the organization’s culture and structure (in priority order):
* An awareness and respect of CCTA’s impact in California and the national trends which follow
* Performance-based, with holistic organizational alignment
* A commitment to diversity
* Appropriately transparent
COMPENSATION AND INTERVIEW PROCESS
The competitive compensation package includes a salary of $330,000 to $360,000 plus a results-based bonus based on meeting the above noted expectations. The position is also eligible for employer-paid health insurance and a 401(k) retirement plan. An automobile allowance is provided.
Travel, primarily statewide, is estimated at 20%. Wilcox Miller & Nelson will prescreen candidates. Subsequently, our client will continue to refine the candidate pool via a four-stage interview process. There will be a Zoom interview with the Search Committee on February 21st, a Zoom interview on February 23rd with a group from Operations, Government Affairs, and Regulation, and a Zoom interview on February 25th with the Executive Committee. On March 4th, finalists will meet in-person (location TBD) with the three major members.
PROCEDURE FOR CANDIDACY
For confidential consideration, at your earliest convenience and no later than February 5th, 2022, please email your chronological resume — to include description and size of current/prior organizations and responsibilities — and compensation expectations to: CCTA@wilcoxcareer.com
Jan 10, 2022
Full time
COMPANY OVERVIEW
Vision Statement: “ The California Cable & Telecommunications Association will be the leading advocate and voice for effective public policy to champion the value and importance of a dynamic and innovative industry that is changing the way Californians live, work, and connect.”
Our client, the California Cable & Telecommunications Association (calcable.org), is seeking a new President to follow a long-time leader. The California Cable & Telecommunications Association (CCTA) is the industry’s largest state cable and telecommunications association.
CCTA is a leader in the development of video, broadband, and communications policy in California. The policy set in California echoes across the nation, making this position essential to national communication policies and regulation. CCTA represents the industry before the California Congressional Delegation, the California Governor and State Legislature, state regulatory agencies, and the state and federal courts.
Paramount among the Association’s goals is ensuring that the industry remains competitive in the rapidly changing world of information and communication services that contribute significantly to California’s economy. In 2022, broadband will continue as an issue of significant focus as multiple parties come together and work to bridge the digital divide. The CCTA is a 501(c)(6) organization, has an annual budget of $3.5M, a staff of seven, and an Executive Committee of ten. The 36 board members are comprised of Multiple System Operators and content providers such as Charter Communications, Comcast, Cox Communications, Viacom, A&E, and NBC Universal. The major members are Charter, Comcast, and Cox.
POSITION SUMMARY
The President of the CCTA reports to the Board of Directors and serves as the primary leader of the organization. He/she will manage, direct, and oversee all operations of the Association, including:
* Strategic planning
* Development and implementation of a coordinated legislative and regulatory strategy, including strategies for third-party coalition-building and engagement
* Preparation of the Association’s annual budget
* Establish and maintain relationships with key state legislative and executive branch members, directors and staff of the state public utilities commission, and the state’s congressional delegation, along with third-party partners
* Ensure that the interests of the cable industry as a provider of multichannel video service, high-speed Internet service, and telephone are understood by governmental bodies and reflected in their public policies
* Establish and maintain a grassroots lobbying network, leveraging both CCTA’s relationships and those of its members
* Serve as the industry spokesperson and resource for state media and other organizations and coordinate the Association’s public affairs activities
* Support and participate in national meetings related to the cable industry
* Oversee the administrative duties of the Association and the Association’s political action committee, including preparation of a strategic political engagement budget on at least a semi-annual basis
In addition to advancing and representing the interest of the industry, this position will foster and promote consensus and collaboration among the CCTA members. This critical collaboration will be on the development of public policy related to cable and advanced telecommunication and information services, including, video, voice, data, and other services. As well, the President will lead the dissemination of information to broaden policy makers’ understanding of the cable industry’s role in the evolution and innovation of technology and its importance to government, education, and society. This position is an outstanding opportunity to assume a high-visibility, leadership role in a consequential and influential, statewide trade organization, representing companies that will play a leading role in the future of video, broadband, and communications policy in California and beyond, during a historical time of broadband investment.
EXPECTED OUTCOMES FOR THE FIRST YEAR
It is expected that the President will achieve the following (in implementation order):
By the end of the first quarter…
* Within the first 45 days, will have identified and met with staff, Executive Committee members, key legislative leadership and committee chairs, major stakeholders, and strategic partner organizations to begin the relationships and gain an understanding of the ongoing communication needs and needs for productive third-party partnerships
* Will have completed an organizational review/audit (issues, structure, staff, membership, processes, resources, initiatives, governance) and presented findings to the Executive Committee
* Will be getting up to speed on this critical time of changing broadband policy and the billions in public funding for such
* In conjunction with the Executive Committee, will have begun preparation for a strategic planning process, to include a rebranding campaign and a plan for political giving (including PAC and candidate contributions)
By the end of the second quarter…
* Will be in the process of creating early legislator education on the telecommunications and broadband industry
By the end of the third quarter…
* Will have begun implementation of the new strategic plan and aligned rebranding campaign
By the end of the first year…
* Will have successfully collaborated with the legislature and the industry to enable positive outcome
* Will be seen as a state leader on broadband policy
PROFESSIONAL EXPERIENCE (in priority order)
Successful candidates will have the following professional experience that will allow them to achieve the outcomes noted above (in priority order):
* California policy experience and an understanding of its laws, statutes, and regulation
* Respected public profile in legislative and government advocacy
* Experience as a spokesperson for a high visibility, major organization
* A track record as a consensus builder in challenging situations
* Executive and administrative leadership experience, with budget responsibility of at least $5 million, and has managed and successfully developed at least five staff members
* Experience in a membership/trade association (volunteer experience acceptable)
* An understanding of technology and its use in communicating policy
* An understanding of the telecommunications industry a plus
PROFESSIONAL COMPETENCIES
Successful candidates will have the following competencies that will allow them to achieve the outcomes noted above (in priority order):
* Political savvy and political sense, which at times may conflict with each other; and the ability to understand when something is politically correct but analytically wrong
* Provides innovative thinking, with new approaches and creative messaging
* Ability to build consensus and coalitions
* Engaging leader who is solution orientated * Executive/boardroom presence
EDUCATION/CREDENTIALS
Successful candidates will have the following education and credentials that will allow them to achieve the outcomes noted above:
* JD or graduate degree preferred
* Track record of ongoing executive education
CULTURE
The ideal candidate will possess values, work style, personal traits, attributes, and characteristics that will create an excellent fit with the organization’s culture and structure (in priority order):
* An awareness and respect of CCTA’s impact in California and the national trends which follow
* Performance-based, with holistic organizational alignment
* A commitment to diversity
* Appropriately transparent
COMPENSATION AND INTERVIEW PROCESS
The competitive compensation package includes a salary of $330,000 to $360,000 plus a results-based bonus based on meeting the above noted expectations. The position is also eligible for employer-paid health insurance and a 401(k) retirement plan. An automobile allowance is provided.
Travel, primarily statewide, is estimated at 20%. Wilcox Miller & Nelson will prescreen candidates. Subsequently, our client will continue to refine the candidate pool via a four-stage interview process. There will be a Zoom interview with the Search Committee on February 21st, a Zoom interview on February 23rd with a group from Operations, Government Affairs, and Regulation, and a Zoom interview on February 25th with the Executive Committee. On March 4th, finalists will meet in-person (location TBD) with the three major members.
PROCEDURE FOR CANDIDACY
For confidential consideration, at your earliest convenience and no later than February 5th, 2022, please email your chronological resume — to include description and size of current/prior organizations and responsibilities — and compensation expectations to: CCTA@wilcoxcareer.com
Active Health License Required Remote Health Insurance Agent- Work from your Home Office & Make a Great Income! (Paid Weekly)
Hiring Immediately! Does Uncapped Income potential motivate you? Are you ready to take control of your earnings? No cold calls, this is an inbound call center. We pay for the leads! If you are a licensed agent who wants to sell ACA let’s talk! HolaDoctor is a comprehensive health and wellness digital network. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote team of licensed insurance sales agents. We are a multicultural company with a focus on providing the best health insurance options for each individual across the U.S. We are growing and promote from within!
Paid Training and continuous broker support.
Flexible Schedule is available.
Most advanced sales technology industry wide.
Bonus Pay.
No cold calling. We provide the leads. There is no cost to you.
Competitive commissions and daily incentives.
Weekly payout.
Tele-Health Benefits.
Active Health Insurance License (Required).
We cover all your state licenses and carrier appointments at no cost to you. Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development. Start out as a 1099 associate and within 90 days move into a W-2 role with added benefits (based on performance).
Salary (Competitive Commission Structure)
Up to $80,000 per year or more.
Job Type
1099 Independent Contractor.
This is a year-round position. We are busy and will keep the leads coming.
We pay for the leads.
Qualifications
Sales Experience: 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance customers.
A Front Lines Superstar: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
A Customer-Centric Closer: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Jun 11, 2021
Contractor
Active Health License Required Remote Health Insurance Agent- Work from your Home Office & Make a Great Income! (Paid Weekly)
Hiring Immediately! Does Uncapped Income potential motivate you? Are you ready to take control of your earnings? No cold calls, this is an inbound call center. We pay for the leads! If you are a licensed agent who wants to sell ACA let’s talk! HolaDoctor is a comprehensive health and wellness digital network. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote team of licensed insurance sales agents. We are a multicultural company with a focus on providing the best health insurance options for each individual across the U.S. We are growing and promote from within!
Paid Training and continuous broker support.
Flexible Schedule is available.
Most advanced sales technology industry wide.
Bonus Pay.
No cold calling. We provide the leads. There is no cost to you.
Competitive commissions and daily incentives.
Weekly payout.
Tele-Health Benefits.
Active Health Insurance License (Required).
We cover all your state licenses and carrier appointments at no cost to you. Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development. Start out as a 1099 associate and within 90 days move into a W-2 role with added benefits (based on performance).
Salary (Competitive Commission Structure)
Up to $80,000 per year or more.
Job Type
1099 Independent Contractor.
This is a year-round position. We are busy and will keep the leads coming.
We pay for the leads.
Qualifications
Sales Experience: 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance customers.
A Front Lines Superstar: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
A Customer-Centric Closer: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Work from your Home Office and get Paid Weekly with qualified Sales Leads!
Do you want to join an exciting, innovating company? Are you looking to take your career to the next level? You will be rewarded for providing first-class service, educating & supporting nationwide inbound calls from eligible Medicare recipients through our Sales process. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote Team of License Insurance Sales Agents. We are a multicultural company with a focus on providing the best Health Insurance options for each Medicare recipient across the U.S. We are growing and need your talents to help thousands of Medicare customers find the right insurance policy.
Why join HolaInsurance?
High commissions and daily incentives. No chargebacks!
100% Paid training and continuous support to achieve your sales and career goals
Weekly base pay
No cold calling. We provide qualified inbound calls
We pay for certifications and additional state licenses including AHIP renewal
$500 Referral bonus
Sell national carriers such as Humana, United Health Care, Aetna, Anthem and more
Most advance sales technology industry wide
2 weeks Paid Time Off per year and sick days
Minimum Essential Coverage and access to Tele-Health benefits
Growth Opportunities
Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development.
Salary (Competitive Base pay, Bonus plus Incentives)
Up to $80,000 per year or more.
High commission based on tiers paid monthly
Job Type:
Full time employee W2
This is a Call Center Position working remotely from your Home Office.
You will be receiving qualified Inbound calls
Qualifications:
Sales Experience: 6 Months to 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
Passionate: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance raving fans.
A Champion: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
An Advocate & Consultant: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Jun 11, 2021
Full time
Work from your Home Office and get Paid Weekly with qualified Sales Leads!
Do you want to join an exciting, innovating company? Are you looking to take your career to the next level? You will be rewarded for providing first-class service, educating & supporting nationwide inbound calls from eligible Medicare recipients through our Sales process. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote Team of License Insurance Sales Agents. We are a multicultural company with a focus on providing the best Health Insurance options for each Medicare recipient across the U.S. We are growing and need your talents to help thousands of Medicare customers find the right insurance policy.
Why join HolaInsurance?
High commissions and daily incentives. No chargebacks!
100% Paid training and continuous support to achieve your sales and career goals
Weekly base pay
No cold calling. We provide qualified inbound calls
We pay for certifications and additional state licenses including AHIP renewal
$500 Referral bonus
Sell national carriers such as Humana, United Health Care, Aetna, Anthem and more
Most advance sales technology industry wide
2 weeks Paid Time Off per year and sick days
Minimum Essential Coverage and access to Tele-Health benefits
Growth Opportunities
Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development.
Salary (Competitive Base pay, Bonus plus Incentives)
Up to $80,000 per year or more.
High commission based on tiers paid monthly
Job Type:
Full time employee W2
This is a Call Center Position working remotely from your Home Office.
You will be receiving qualified Inbound calls
Qualifications:
Sales Experience: 6 Months to 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
Passionate: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance raving fans.
A Champion: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
An Advocate & Consultant: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
We are Supernatural! Recognized by TIME as one of the Best Inventions of 2020 , Fast Company’s Best App , and covered in the New York Times ! Supernatural is a next-generation fitness experience in VR (virtual reality) with real coaches, stunning natural environments, music from major record labels, and new workouts released every day. Available now on Oculus Quest and Quest 2.
Developed by a team of passionate world-class experience designers, choreographers, game developers, trainers, and physical fitness experts, Supernatural is a dynamic, immersive experience that is always adapting to your needs, personalized for you - available on-demand in your home.
The impact you’ll make:
As a Software Development Engineer (mobile), you’ll be a force-multiplier working across a wide spectrum of our mobile client-side apps, adding to and improving the iOS and Android applications.
The ideal candidate will quickly understand the architecture of our Supernatural mobile application and help build a robust test infrastructure that will help improve the quality of the experience of our Supernatural community.
You will help us elevate the quality of our codebase by establishing the processes and tools by which our mobile applications can be tested to ensure their optimal operation and minimize the number of regressions.
Along with deep and broad software development expertise, the ideal candidate will bring a passion for mentoring teammates and reviewing each others’ code to constantly raise the bar.
What you’ll do:
First and foremost, help us deliver innovative solutions to drive the advancement of our live products at scale
Stay informed on and adapt to a rapidly evolving software and hardware ecosystem
Work with Engineering and Product teams to help identify areas of high-value for testing
Actively participate in engineering process improvement discussions
Work with our Release Manager to coordinate testing and releases.
Write Unit, Functional, Integration and Usability tests for both iOS and Android platforms
Set processes and tools to enable our applications to be tested automatically
What you’ll need to be successful:
CS, Software Engineering or an equivalent degree, or equivalent work experience
Two or more years working in an engineering environment relevant to the listed responsibilities
Strong knowledge of Mobile development Swift/Kotlin
A comprehensive understanding of unit, integration and functional testing strategies
Proven DevOps experience scheduling tests in CI/CD pipeline
Bonus points for:
Passion for Fitness, VR and AR technologies
At Supernatural, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apr 06, 2021
Full time
We are Supernatural! Recognized by TIME as one of the Best Inventions of 2020 , Fast Company’s Best App , and covered in the New York Times ! Supernatural is a next-generation fitness experience in VR (virtual reality) with real coaches, stunning natural environments, music from major record labels, and new workouts released every day. Available now on Oculus Quest and Quest 2.
Developed by a team of passionate world-class experience designers, choreographers, game developers, trainers, and physical fitness experts, Supernatural is a dynamic, immersive experience that is always adapting to your needs, personalized for you - available on-demand in your home.
The impact you’ll make:
As a Software Development Engineer (mobile), you’ll be a force-multiplier working across a wide spectrum of our mobile client-side apps, adding to and improving the iOS and Android applications.
The ideal candidate will quickly understand the architecture of our Supernatural mobile application and help build a robust test infrastructure that will help improve the quality of the experience of our Supernatural community.
You will help us elevate the quality of our codebase by establishing the processes and tools by which our mobile applications can be tested to ensure their optimal operation and minimize the number of regressions.
Along with deep and broad software development expertise, the ideal candidate will bring a passion for mentoring teammates and reviewing each others’ code to constantly raise the bar.
What you’ll do:
First and foremost, help us deliver innovative solutions to drive the advancement of our live products at scale
Stay informed on and adapt to a rapidly evolving software and hardware ecosystem
Work with Engineering and Product teams to help identify areas of high-value for testing
Actively participate in engineering process improvement discussions
Work with our Release Manager to coordinate testing and releases.
Write Unit, Functional, Integration and Usability tests for both iOS and Android platforms
Set processes and tools to enable our applications to be tested automatically
What you’ll need to be successful:
CS, Software Engineering or an equivalent degree, or equivalent work experience
Two or more years working in an engineering environment relevant to the listed responsibilities
Strong knowledge of Mobile development Swift/Kotlin
A comprehensive understanding of unit, integration and functional testing strategies
Proven DevOps experience scheduling tests in CI/CD pipeline
Bonus points for:
Passion for Fitness, VR and AR technologies
At Supernatural, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.