Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. The Ideal Candidate : The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the a bility to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required , the ideal candidate will preferably have a CompTIA A+ certification. Are you the ideal candidate? If so, apply now! Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
Training & Experience Questions : In addition to submitting the application, you will need to answer the Training & Experience questions at the end of the application as this is your Civil Service Exam .
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing : The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly. INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.
Applicants must possess the following minimum qualifications to continue in the recruitment process: INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Education and Experience: High School Diploma or equivalent and one (1) year of responsible computer and network support experience. Licenses and Certificates: Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license. Must possess within six (6) months of hire, Incident Command System (ICS) 100/200. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Education and Experience:
High School Diploma or equivalent and three (3) years of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Install, configure, and support computer software, hardware, network, and peripheral equipment. Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers. Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls. Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments. Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize, prioritize work schedule and handle multiple priorities under supervision
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Understand, interpret, and effectively explain a variety of hardware and software applications to users.
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives.
Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided.
Execute small projects on own and work with management in planning and executing larger local projects.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Knowledge of operating characteristics of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize and prioritize work schedule and handle multiple priorities, projects and complex tasks independently
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work independently to analyze problems and implement solutions
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Apr 17, 2024
Full time
Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. The Ideal Candidate : The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the a bility to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required , the ideal candidate will preferably have a CompTIA A+ certification. Are you the ideal candidate? If so, apply now! Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
Training & Experience Questions : In addition to submitting the application, you will need to answer the Training & Experience questions at the end of the application as this is your Civil Service Exam .
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing : The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly. INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.
Applicants must possess the following minimum qualifications to continue in the recruitment process: INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Education and Experience: High School Diploma or equivalent and one (1) year of responsible computer and network support experience. Licenses and Certificates: Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license. Must possess within six (6) months of hire, Incident Command System (ICS) 100/200. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Education and Experience:
High School Diploma or equivalent and three (3) years of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Install, configure, and support computer software, hardware, network, and peripheral equipment. Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers. Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls. Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments. Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize, prioritize work schedule and handle multiple priorities under supervision
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Understand, interpret, and effectively explain a variety of hardware and software applications to users.
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives.
Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided.
Execute small projects on own and work with management in planning and executing larger local projects.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Knowledge of operating characteristics of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize and prioritize work schedule and handle multiple priorities, projects and complex tasks independently
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work independently to analyze problems and implement solutions
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Goodwill of Central and Southern Indiana
Indianapolis, IN
This position is currently needed through the end of the school year (June 2024), has full benefits offered (below) and the starting salary range is $45K. Preferred candidates for this position are bilingual in both English and Spanish.
The Family Empowerment Coach serves as a member of the Student Services team at the Indianapolis Metropolitan High School and will be a member of a school community with an educational model that complements the acclaimed barrier removal work Goodwill of Central and Southern Indiana does at The Excel Centers, Nurse-Family Partnership, and other award-winning programs. The coach helps students achieve their academic and post-secondary goals by providing ongoing advising, support, and resource connections to the student, family, and other supportive adults around the student. Each coach is responsible for a caseload, typically ranging from 65–90 students in grades 9-12 in a “best fit” environment for teenagers with significant barriers to education. The coach builds relationships with students and families and provides resources to connect to opportunities and remove barriers to the student's educational progress. Effective coaches understand how to triage their caseloads by managing their core responsibilities while also being responsive to student and family crises as they arise. With our core values of Professional, Unstoppable, Motivated, Accountable, and Supportive, the school priorities include:
High rigor, high support instruction to close academic gaps and prepare students for post-secondary opportunities.
Trauma-informed social-emotional learning.
Student and family empowerment through coordination with a robust student services team of coaches, counselors, and more.
Example Duties and Activities
Meets with students to set goals, creates action plans, connect to resources, and ensure all is met within a provided timeline. Utilizes coaching strategies to build rapport with students to influence decision-making.
Attends all team, student, family, and professional meetings to advocate on behalf of students.
Engages actively with students’ families and support networks through all means necessary, including home visits. Monitors attendance and intervenes when students are absent.
Tracks, maintains, and reviews accurate, compliant student data related to academic progress. Monitors student progress and adjusts plans based on ongoing data review.
Develops class schedules. Advises, directs, and supports students on a path that leads to graduation and postsecondary success.
Initiates and maintains networks with key community partners including Goodwill Mission Initiatives community agencies, educational institutions, and employers, to enhance the menu of services offered and to connect students to wrap-around services to remove barriers and support academic and/or personal goals.
Chaperones field trips and drives mini-bus to take students to community events and to help with the daily transportation of students. As needed, travels on Indy Go buses with students and provides supervision at bus stops/stations to support student behavior and safety.
Maintains a visible presence and is active in the building during the school day.
Partners with colleagues to refer and connect students to wraparound supports including internal and community resources, Social-Emotional Learning, Special Education, and more.
Develops deep and lasting relationships with staff, students, and families to create a positive student culture.
Aids the school community by attending extracurricular events such as athletic contests and family nights.
Required Competencies
Degree and Credential Requirements - Bachelor’s degree in psychology, human relations, social work, rehabilitation counseling, education, academic advising, or related fields.
Counseling Expertise - Provides academic, career, college/certification access, and social-emotional mentoring, counseling, or advising ideally to high school-age students in a high poverty, racially diverse education setting.
Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
Meeting Facilitation - Adept at scheduling, coordinating, and managing productive meetings of large and small groups; professionally manages conflict and commitment; ensures follow-through of participants.
Academic Mindset - Possesses the essential mindset that all students can succeed. Is compelled to improve the outcomes and lives of students in and out of the classroom. Is an outstanding role model for students.
Student Engagement - Takes a strengths-based, student-centered approach to developing relationships at all levels while establishing appropriate boundaries. Adept at delivering feedback that is constructive and unbiased. Creates and maintains a safe environment for open discussions.
Building Collaborative Relationships - Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support. Is able to receive as well as provide feedback to improve performance or processes.
Technical Knowledge – Has working knowledge of G Suite, MS Office, and the Internet, as well as student information systems.
Organizational Aptitude - Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion. Exhibits careful attention to detail and follow-through.
Informed Decision-Making - Identifies and comprehends issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
Adaptability - Maintains effectiveness when experiencing shifts in priorities; adjusts effectively while maintaining a positive learning environment.
Preferred Competencies
Bilingual- Fluency in both English and Spanish
Diversity Awareness – Works with diverse populations including people who have experienced barriers to their education.
Established Contacts - Maintains and grows a professional network of local community resources, health care providers, employers, and others as appropriate to the organization.
Other Requirements
Background Screening - All candidates must pass a pre-employment background check. Must have a valid driver’s license, a good driving record, and qualify under the district’s insurance carrier when driving a district vehicle.
Benefits: Full-time employees may participate in a comprehensive benefits program that includes:
Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Paid time off (PTO) and paid holidays
Pay continuance during school break periods (spring, summer and fall)
Life, dental and vision insurance
Parenting and sabbatical leaves
Short- and long-term disability plans
Nationally recognized preventive health and wellness program
Section 125 pre-tax health spending account, dependent care spending account, and premiums
Retirement plan with generous match or contribution into Teachers’ Retirement Fund for eligible employees
Eligible for the Public Student Loan Forgiveness (PSLF) program
Goodwill Education Initiatives
Goodwill strongly believes it is essential to raise education attainment levels in Indiana. Not only are the lifetime earnings of high school graduates significantly higher than those of dropouts, children of high school graduates are 50% less likely to drop out of high school than the children of dropouts are. Goodwill provides opportunities for adults (The Excel Center) and youth (Indianapolis Metropolitan High School).
The Indianapolis Metropolitan Charter High School
Indianapolis Metropolitan High School is a free public school offering a high school education to students in grades 9-12. Indianapolis Met is a best-fit school for students experiencing circumstance that may present a barrier to education. Our school places an emphasis on ensuring students enroll in college or enter into a career that offers a living wage post-graduation.
Indianapolis Met is designed to serve students who are experiencing circumstances that may become barriers to their education.
Oct 20, 2023
Full time
This position is currently needed through the end of the school year (June 2024), has full benefits offered (below) and the starting salary range is $45K. Preferred candidates for this position are bilingual in both English and Spanish.
The Family Empowerment Coach serves as a member of the Student Services team at the Indianapolis Metropolitan High School and will be a member of a school community with an educational model that complements the acclaimed barrier removal work Goodwill of Central and Southern Indiana does at The Excel Centers, Nurse-Family Partnership, and other award-winning programs. The coach helps students achieve their academic and post-secondary goals by providing ongoing advising, support, and resource connections to the student, family, and other supportive adults around the student. Each coach is responsible for a caseload, typically ranging from 65–90 students in grades 9-12 in a “best fit” environment for teenagers with significant barriers to education. The coach builds relationships with students and families and provides resources to connect to opportunities and remove barriers to the student's educational progress. Effective coaches understand how to triage their caseloads by managing their core responsibilities while also being responsive to student and family crises as they arise. With our core values of Professional, Unstoppable, Motivated, Accountable, and Supportive, the school priorities include:
High rigor, high support instruction to close academic gaps and prepare students for post-secondary opportunities.
Trauma-informed social-emotional learning.
Student and family empowerment through coordination with a robust student services team of coaches, counselors, and more.
Example Duties and Activities
Meets with students to set goals, creates action plans, connect to resources, and ensure all is met within a provided timeline. Utilizes coaching strategies to build rapport with students to influence decision-making.
Attends all team, student, family, and professional meetings to advocate on behalf of students.
Engages actively with students’ families and support networks through all means necessary, including home visits. Monitors attendance and intervenes when students are absent.
Tracks, maintains, and reviews accurate, compliant student data related to academic progress. Monitors student progress and adjusts plans based on ongoing data review.
Develops class schedules. Advises, directs, and supports students on a path that leads to graduation and postsecondary success.
Initiates and maintains networks with key community partners including Goodwill Mission Initiatives community agencies, educational institutions, and employers, to enhance the menu of services offered and to connect students to wrap-around services to remove barriers and support academic and/or personal goals.
Chaperones field trips and drives mini-bus to take students to community events and to help with the daily transportation of students. As needed, travels on Indy Go buses with students and provides supervision at bus stops/stations to support student behavior and safety.
Maintains a visible presence and is active in the building during the school day.
Partners with colleagues to refer and connect students to wraparound supports including internal and community resources, Social-Emotional Learning, Special Education, and more.
Develops deep and lasting relationships with staff, students, and families to create a positive student culture.
Aids the school community by attending extracurricular events such as athletic contests and family nights.
Required Competencies
Degree and Credential Requirements - Bachelor’s degree in psychology, human relations, social work, rehabilitation counseling, education, academic advising, or related fields.
Counseling Expertise - Provides academic, career, college/certification access, and social-emotional mentoring, counseling, or advising ideally to high school-age students in a high poverty, racially diverse education setting.
Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
Meeting Facilitation - Adept at scheduling, coordinating, and managing productive meetings of large and small groups; professionally manages conflict and commitment; ensures follow-through of participants.
Academic Mindset - Possesses the essential mindset that all students can succeed. Is compelled to improve the outcomes and lives of students in and out of the classroom. Is an outstanding role model for students.
Student Engagement - Takes a strengths-based, student-centered approach to developing relationships at all levels while establishing appropriate boundaries. Adept at delivering feedback that is constructive and unbiased. Creates and maintains a safe environment for open discussions.
Building Collaborative Relationships - Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support. Is able to receive as well as provide feedback to improve performance or processes.
Technical Knowledge – Has working knowledge of G Suite, MS Office, and the Internet, as well as student information systems.
Organizational Aptitude - Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion. Exhibits careful attention to detail and follow-through.
Informed Decision-Making - Identifies and comprehends issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
Adaptability - Maintains effectiveness when experiencing shifts in priorities; adjusts effectively while maintaining a positive learning environment.
Preferred Competencies
Bilingual- Fluency in both English and Spanish
Diversity Awareness – Works with diverse populations including people who have experienced barriers to their education.
Established Contacts - Maintains and grows a professional network of local community resources, health care providers, employers, and others as appropriate to the organization.
Other Requirements
Background Screening - All candidates must pass a pre-employment background check. Must have a valid driver’s license, a good driving record, and qualify under the district’s insurance carrier when driving a district vehicle.
Benefits: Full-time employees may participate in a comprehensive benefits program that includes:
Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Paid time off (PTO) and paid holidays
Pay continuance during school break periods (spring, summer and fall)
Life, dental and vision insurance
Parenting and sabbatical leaves
Short- and long-term disability plans
Nationally recognized preventive health and wellness program
Section 125 pre-tax health spending account, dependent care spending account, and premiums
Retirement plan with generous match or contribution into Teachers’ Retirement Fund for eligible employees
Eligible for the Public Student Loan Forgiveness (PSLF) program
Goodwill Education Initiatives
Goodwill strongly believes it is essential to raise education attainment levels in Indiana. Not only are the lifetime earnings of high school graduates significantly higher than those of dropouts, children of high school graduates are 50% less likely to drop out of high school than the children of dropouts are. Goodwill provides opportunities for adults (The Excel Center) and youth (Indianapolis Metropolitan High School).
The Indianapolis Metropolitan Charter High School
Indianapolis Metropolitan High School is a free public school offering a high school education to students in grades 9-12. Indianapolis Met is a best-fit school for students experiencing circumstance that may present a barrier to education. Our school places an emphasis on ensuring students enroll in college or enter into a career that offers a living wage post-graduation.
Indianapolis Met is designed to serve students who are experiencing circumstances that may become barriers to their education.
The Oregon Health Authority has a fantastic opportunity for an Ombudsperson to join an excellent team. This is a Full-Time, Permanent, represented position with the External Relations Division.
The AA salary range is $4,693.00 to $7,180.00 Monthly.
What you will do!
On behalf of the Oregon Health Authority (OHA) Ombuds Program, this position acts as an impartial advocate for individuals eligible for and enrolled in the Oregon Health Plan, and others served by OHA programs by performing case-management work including client intake and support, organizational research, and background information compilation. This position supports access to quality, value-based care by providing independent, informal mediation, rules, policy, and process review and recommendations to individuals or stakeholders that have complaints, questions, or grievances about OHA services, programs, polices or processes. This position supports the overall OHA Ombuds program which identifies, articulates, and recommends policy or procedural changes to strengthen OHP members’ access to quality, value-based care where individual Ombuds cases identify systems or policy concerns. This position supports the OHA’s mission, vision, and core values particularly equity in the execution of the agency’s duties. The OHA Ombudsperson works independently and as part of a team for case management resolution; this also requires obtaining the cooperation and joint planning efforts of multiple state agencies, community organizations, individual stakeholders, and private sector businesses. This position uses empathy, strong interpersonal and cultural humility skills, confliction resolution, and analytical investigation to support resolution of concerns and critical situations. This position supports subject matter expertise, analysis, and recommendations to resolve cases for executive management, and program areas across the agency. This position uses case management and documentation, data analysis from the Ombuds program and other OHA programs, and collaboration with community programs to ensure case resolution, understand trends, inform data-driven reports, and support systems changes where appropriate.
What's in it for you?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and eleven paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This position falls under the Program Analyst 2 classification.
What we are looking for:
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; and two years experience coordinating or administering a program
OR
Any combination of experience or education equivalent to five years of experience that typically supports the knowledge and skill requirements listed for the classification.
Spanish-English and/or other bilingual skills or candidates speaking one of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali, or other immigrant groups’ native language.
Requested Skills:
Excellent customer service skills.
Ability to manage multiple tasks and effectively manage irate and hostile members.
Must be able to organize and prioritize work to meet deadlines and have flexibility, work demand tolerance and exhibit written and oral communication skills including effective communication with coworkers.
How to Apply:
Please apply via Workday at the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Salem--OHA--Summer-Street/Ombudsperson--Program-Analyst-2-_REQ-139539
Application Deadline: 10/22/2023
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.
Oct 11, 2023
Full time
The Oregon Health Authority has a fantastic opportunity for an Ombudsperson to join an excellent team. This is a Full-Time, Permanent, represented position with the External Relations Division.
The AA salary range is $4,693.00 to $7,180.00 Monthly.
What you will do!
On behalf of the Oregon Health Authority (OHA) Ombuds Program, this position acts as an impartial advocate for individuals eligible for and enrolled in the Oregon Health Plan, and others served by OHA programs by performing case-management work including client intake and support, organizational research, and background information compilation. This position supports access to quality, value-based care by providing independent, informal mediation, rules, policy, and process review and recommendations to individuals or stakeholders that have complaints, questions, or grievances about OHA services, programs, polices or processes. This position supports the overall OHA Ombuds program which identifies, articulates, and recommends policy or procedural changes to strengthen OHP members’ access to quality, value-based care where individual Ombuds cases identify systems or policy concerns. This position supports the OHA’s mission, vision, and core values particularly equity in the execution of the agency’s duties. The OHA Ombudsperson works independently and as part of a team for case management resolution; this also requires obtaining the cooperation and joint planning efforts of multiple state agencies, community organizations, individual stakeholders, and private sector businesses. This position uses empathy, strong interpersonal and cultural humility skills, confliction resolution, and analytical investigation to support resolution of concerns and critical situations. This position supports subject matter expertise, analysis, and recommendations to resolve cases for executive management, and program areas across the agency. This position uses case management and documentation, data analysis from the Ombuds program and other OHA programs, and collaboration with community programs to ensure case resolution, understand trends, inform data-driven reports, and support systems changes where appropriate.
What's in it for you?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and eleven paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This position falls under the Program Analyst 2 classification.
What we are looking for:
A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; and two years experience coordinating or administering a program
OR
Any combination of experience or education equivalent to five years of experience that typically supports the knowledge and skill requirements listed for the classification.
Spanish-English and/or other bilingual skills or candidates speaking one of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali, or other immigrant groups’ native language.
Requested Skills:
Excellent customer service skills.
Ability to manage multiple tasks and effectively manage irate and hostile members.
Must be able to organize and prioritize work to meet deadlines and have flexibility, work demand tolerance and exhibit written and oral communication skills including effective communication with coworkers.
How to Apply:
Please apply via Workday at the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Salem--OHA--Summer-Street/Ombudsperson--Program-Analyst-2-_REQ-139539
Application Deadline: 10/22/2023
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.
Do you have a desire to help fellow Oregonians resolve concerns for Medicaid and Oregon Health plan? If you have customer service experience that includes explanation of rules, regulations, and policies, we want you to apply for this position!
This posting will be used to fill four (4) permanent, full-time position. These positions are classified and are represented by a union.
Work Location: Salem/Marion; hybrid position
What you will do!
MEDICAID: Customer Service Representative (4 positions). These positions sit within the Health Systems Division's, Member Services, Client Enrollment and Client Services Unit which serves as first line Ambassadors to Oregon Medicaid and Medicare Members. This team helps Oregon Medicaid and Medicare Members navigate their services and provide solutions and options to any member concern, in order to promote better health, better care and lower costs to the nearly 1.5 million Oregonians who rely upon the Oregon Health Plan (OHP) / Medicaid for their health care supports and services.
This position answers phone calls for Medicaid participants, and their representatives, provides guidance on how to access the Oregon Health Plan, and seeks to resolve any questions or concerns. The majority of time is spent answering participant calls and conducting the necessary follow-up research and entering accurate narratives in several databases. Specifically, in this role you will:
Provide an explanation of rules, policies and technical procedures so recipients are able to resolve concerns about their health care, billing issues, and how to work with their Coordinated Care Organization;
Respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities and agency staff;
Provide information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources;
Respond in a professional manner to callers who are feeling frustrated, confused or concerned, or who are seeking support to lodge complaints or report fraud;
Verify eligibility/coverage dates, coordinated care and third-party resources.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Preference may be given for Spanish-English and/or other bilingual skills or candidates speaking other of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Strong ability to communicate with diverse groups and individuals in areas such as responding to inquiries, narrative reports and instructional materials with limited supervision.
Excellent communication/listening skills in order to interpret and develop the ideas/needs of participants and visualize the best approach to achieve the desired outcome.
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Ability to be flexible and take direction when work priorities shift
Ability to provide timely and accurate information to participants
Responsiveness and problem-solving skills
Positive team collaboration and contribution
Excellent decision-making skills and the ability to prioritize workload
Multi-line telephone and quality keyboarding skills is required
Attendance: Regular attendance is required to meet the demands of this job and to provide necessary services
How to apply:
Complete the online application at oregonjobs.org using job number REQ-139551
Application Deadline: 10/16/2023
Oct 06, 2023
Full time
Do you have a desire to help fellow Oregonians resolve concerns for Medicaid and Oregon Health plan? If you have customer service experience that includes explanation of rules, regulations, and policies, we want you to apply for this position!
This posting will be used to fill four (4) permanent, full-time position. These positions are classified and are represented by a union.
Work Location: Salem/Marion; hybrid position
What you will do!
MEDICAID: Customer Service Representative (4 positions). These positions sit within the Health Systems Division's, Member Services, Client Enrollment and Client Services Unit which serves as first line Ambassadors to Oregon Medicaid and Medicare Members. This team helps Oregon Medicaid and Medicare Members navigate their services and provide solutions and options to any member concern, in order to promote better health, better care and lower costs to the nearly 1.5 million Oregonians who rely upon the Oregon Health Plan (OHP) / Medicaid for their health care supports and services.
This position answers phone calls for Medicaid participants, and their representatives, provides guidance on how to access the Oregon Health Plan, and seeks to resolve any questions or concerns. The majority of time is spent answering participant calls and conducting the necessary follow-up research and entering accurate narratives in several databases. Specifically, in this role you will:
Provide an explanation of rules, policies and technical procedures so recipients are able to resolve concerns about their health care, billing issues, and how to work with their Coordinated Care Organization;
Respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities and agency staff;
Provide information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources;
Respond in a professional manner to callers who are feeling frustrated, confused or concerned, or who are seeking support to lodge complaints or report fraud;
Verify eligibility/coverage dates, coordinated care and third-party resources.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Preference may be given for Spanish-English and/or other bilingual skills or candidates speaking other of the top languages spoken by Oregon Health Plan members such as Spanish, Russian, Vietnamese, Chinese, Ukrainian, Arabic, Somali.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
Strong ability to communicate with diverse groups and individuals in areas such as responding to inquiries, narrative reports and instructional materials with limited supervision.
Excellent communication/listening skills in order to interpret and develop the ideas/needs of participants and visualize the best approach to achieve the desired outcome.
Demonstrates skills in the following areas:
Excellent customer service and person-centered engagement
Ability to be flexible and take direction when work priorities shift
Ability to provide timely and accurate information to participants
Responsiveness and problem-solving skills
Positive team collaboration and contribution
Excellent decision-making skills and the ability to prioritize workload
Multi-line telephone and quality keyboarding skills is required
Attendance: Regular attendance is required to meet the demands of this job and to provide necessary services
How to apply:
Complete the online application at oregonjobs.org using job number REQ-139551
Application Deadline: 10/16/2023
Los Angeles Unified School District
Los Angeles, CA
Deadline to apply: September 29th
About:
We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education. Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life. LAUSD is the second largest school district in the nation with an enrollment of nearly 575,000 students. We serve an area totaling 710 square miles, with over 1,190 schools and educational centers, and we employ over 74,000 individuals, making us one of the largest employers in our city.
Job Duties/Responsibilities
The current vacancies are with the Community Partnerships and Medi-Cal Program at LAUSD.
A Health Care Advocate in a bilingual designation speaks the designated language in assisting District staff and parents in solving problems among schools, parents, and other health care and public agencies regarding enrollment, disenrollment, and continuity barriers and interprets State health care guidelines to parents about qualifications for and enrollment in, Medi-Cal, Healthy Families, and other health care benefits.
Typical duties for this position may include:
Explaining to parent applicants, volunteers, and employees the overall operations of various Healthy Families, Medi-Cal and other health care services and programs as they relate to students and employees.
Working as a liaison with parents, the Department of Public Social Services, the Department of Health Services, and District staff regarding individual student/family Medi-Cal, Healthy Families, and other application procedures to receive health care benefits.
Providing in-service training relative to Healthy Families, Medi-Cal, and other health care application processes, bicultural communication, and human relations skills to staff, parent volunteers and other social service agencies.
Assisting in compiling information for promotional pieces and other related documents regarding health care benefits and the application process for medical benefits.
Minimum Requirements
EDUCATION : An associate’s degree or the successful completion of 60 college semester units or equivalent quarter units in areas such as human services, human relations, advocacy, or health issues. Additional qualifying experience may be substituted for the required education on a year-for-year basis provided that the requirement of a high school diploma or equivalent is met.
EXPERIENCE : One year of advocacy with health related programs or Healthy Families, Medi-Cal, or other health care eligibility experience including working with staff and community members. Graduation from a recognized college or university with a bachelor’s degree may be substituted for the required experience.
SPECIAL:
A valid California Driver License.
Use of an automobile.
Ability to communicate effectively in a designated language in addition to English is required for Health Care Advocates.
All employees must be fully COVID-19 vaccinated and must be able to provide verification of their vaccination status as part of the hiring and onboarding process prior to an official offer of employment to any District site; this includes current employees who are being promoted to a new job class.
Desirable Qualifications
The ideal candidate is fully knowledgeable with the eligibility operations of educational or community-based organizations. They have a thorough understanding of programs such as Medi-Cal, Covered California, Healthy Kids, and Kaiser Permanente Child Health Plans. This individual has experience presenting PowerPoint presentations to community members, other staff, and/or the general public. The ideal candidate has moderate to advanced skills with Excel (charting, basic formulas, etc.), PowerPoint, and Outlook. They experience utilizing county departmental databases used for social service-related activities and is comfortable navigating and using internet-based applications. This individual also has basic technological troubleshooting skills.
The ideal candidate has excellent interpersonal skills and the ability to build trust by taking the time to understand the situations in which their clients are experiencing and provide accurate information and referrals. They have excellent teamwork and communication skills to provide services in the community or at schools. The ideal candidate possesses integrity and an understanding for how to attain and handle confidential material. This individual has excellent self-management skills and can balance a heavy workload by using appropriate time management and communication.
Benefits
Insurance: Paid premiums for your choice of several medical, dental, vision, and life insurance plans.
Retirement: Membership in the California Public Employee Retirement System (CalPERS).
Vacation: Two weeks of paid vacation to start. Three weeks after five years of year-round paid service.
Paid Holidays: Up to 13 days.
Sep 20, 2023
Full time
Deadline to apply: September 29th
About:
We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education. Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life. LAUSD is the second largest school district in the nation with an enrollment of nearly 575,000 students. We serve an area totaling 710 square miles, with over 1,190 schools and educational centers, and we employ over 74,000 individuals, making us one of the largest employers in our city.
Job Duties/Responsibilities
The current vacancies are with the Community Partnerships and Medi-Cal Program at LAUSD.
A Health Care Advocate in a bilingual designation speaks the designated language in assisting District staff and parents in solving problems among schools, parents, and other health care and public agencies regarding enrollment, disenrollment, and continuity barriers and interprets State health care guidelines to parents about qualifications for and enrollment in, Medi-Cal, Healthy Families, and other health care benefits.
Typical duties for this position may include:
Explaining to parent applicants, volunteers, and employees the overall operations of various Healthy Families, Medi-Cal and other health care services and programs as they relate to students and employees.
Working as a liaison with parents, the Department of Public Social Services, the Department of Health Services, and District staff regarding individual student/family Medi-Cal, Healthy Families, and other application procedures to receive health care benefits.
Providing in-service training relative to Healthy Families, Medi-Cal, and other health care application processes, bicultural communication, and human relations skills to staff, parent volunteers and other social service agencies.
Assisting in compiling information for promotional pieces and other related documents regarding health care benefits and the application process for medical benefits.
Minimum Requirements
EDUCATION : An associate’s degree or the successful completion of 60 college semester units or equivalent quarter units in areas such as human services, human relations, advocacy, or health issues. Additional qualifying experience may be substituted for the required education on a year-for-year basis provided that the requirement of a high school diploma or equivalent is met.
EXPERIENCE : One year of advocacy with health related programs or Healthy Families, Medi-Cal, or other health care eligibility experience including working with staff and community members. Graduation from a recognized college or university with a bachelor’s degree may be substituted for the required experience.
SPECIAL:
A valid California Driver License.
Use of an automobile.
Ability to communicate effectively in a designated language in addition to English is required for Health Care Advocates.
All employees must be fully COVID-19 vaccinated and must be able to provide verification of their vaccination status as part of the hiring and onboarding process prior to an official offer of employment to any District site; this includes current employees who are being promoted to a new job class.
Desirable Qualifications
The ideal candidate is fully knowledgeable with the eligibility operations of educational or community-based organizations. They have a thorough understanding of programs such as Medi-Cal, Covered California, Healthy Kids, and Kaiser Permanente Child Health Plans. This individual has experience presenting PowerPoint presentations to community members, other staff, and/or the general public. The ideal candidate has moderate to advanced skills with Excel (charting, basic formulas, etc.), PowerPoint, and Outlook. They experience utilizing county departmental databases used for social service-related activities and is comfortable navigating and using internet-based applications. This individual also has basic technological troubleshooting skills.
The ideal candidate has excellent interpersonal skills and the ability to build trust by taking the time to understand the situations in which their clients are experiencing and provide accurate information and referrals. They have excellent teamwork and communication skills to provide services in the community or at schools. The ideal candidate possesses integrity and an understanding for how to attain and handle confidential material. This individual has excellent self-management skills and can balance a heavy workload by using appropriate time management and communication.
Benefits
Insurance: Paid premiums for your choice of several medical, dental, vision, and life insurance plans.
Retirement: Membership in the California Public Employee Retirement System (CalPERS).
Vacation: Two weeks of paid vacation to start. Three weeks after five years of year-round paid service.
Paid Holidays: Up to 13 days.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $24.47 - $29.48. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Program Manager of Care Coordination Services, coordinate program strategies to engage HIV+ MSM to increase the self-efficacy to navigate the healthcare system to ensure access to timely and appropriate care and improve health outcomes. The Program Coordinator further provides non-medical case management to the West Hollywood Community members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop, coordinate, and implement outreach activities.
Coordinate data collection and reporting used for monthly reports.
Identify community leaders and key informants to serve as social network contacts.
Complete monthly reports as required by the Options contract.
Implement the core concepts and key components of the Options intervention.
Manage program supplies and purchase supplies as needed for distribution to clients.
Develop level curricula and facilitate group-level workshops.
Chart client progress and reporting through data entry and maintain client files according to program protocols.
Follow up with providers and clients to assess whether a referral was successful.
Assure client confidentiality as defined by HIPPA and APLA Health policy and procedures.
Participate in program quality management processes
Attend community meetings to promote APLA Health programs and encourage client referrals.
Participate in events that promote APLA Health’s services.
Attend regularly scheduled in-service to increase knowledge of resources that facilitate appropriate and relevant referrals.
Provide non-medical case management to West Hollywood Community Members.
Complete quarterly reports for the West Hollywood program.
Attend trainings to enhance knowledge and skills to promote client engagement and retention skills.
Develop outreach materials (brochures, media articles, etc.) to inform the public about APLA Health’s services.
Strictly adhere to HIPAA guidelines and regulations to protect patient rights and confidentiality of protected health information (PHI), including, but not limited to, personal and financial information.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Possess a Bachelor's degree from an accredited institution and experience working in HIV services with a minimum of three (3) years' experience working in HIV or a related field of health services. Experience implementing program activities, data collection and knowledge of HIV-related treatments; experience with patient records and files and working with gay and non-gay identified MSM; experience working with physicians, in the healthcare system and with community-based organizations and clinics. Experience in a nonprofit environment preferred; specific training/experience with HIV-related issues, homelessness, mental illness and substance-using individuals preferred.
Bilingual English/Spanish preferred.
Knowledge of:
HIV care, treatment and prevention service delivery system; HIV pathogenesis, symptoms, approved HIV treatments and clinical trials; co-morbidities, such as viral hepatitis, TB and other related diseases; HIV-related research procedures and structures; program evaluation; epidemiology of HIV transmission and general epidemiological tools; HIV testing; HIV risk-reduction techniques; health behavior theories and models; health literacy; cultural competency; and communities most impacted by HIV.
Ability to:
Explain scientific information in simple terms, both verbally and in writing; participate as an effective member of a large service organization; demonstrate non-judgment and compassion towards people, with an emphasis on providing them with the tools necessary to increase positive health outcomes; maintain confidentiality of clients; work in the field with minimal supervision; when necessary, advocate for the rights of clients in medical settings; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is position is a blend of working in the field to meet with clients and an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. This position requires local travel within Los Angeles County to meet with clients. When needed, the position may require out-of-town travel to national conferences addressing HIV prevention and/or engagement in care.
COVID-19 vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Jul 27, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $24.47 - $29.48. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Program Manager of Care Coordination Services, coordinate program strategies to engage HIV+ MSM to increase the self-efficacy to navigate the healthcare system to ensure access to timely and appropriate care and improve health outcomes. The Program Coordinator further provides non-medical case management to the West Hollywood Community members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop, coordinate, and implement outreach activities.
Coordinate data collection and reporting used for monthly reports.
Identify community leaders and key informants to serve as social network contacts.
Complete monthly reports as required by the Options contract.
Implement the core concepts and key components of the Options intervention.
Manage program supplies and purchase supplies as needed for distribution to clients.
Develop level curricula and facilitate group-level workshops.
Chart client progress and reporting through data entry and maintain client files according to program protocols.
Follow up with providers and clients to assess whether a referral was successful.
Assure client confidentiality as defined by HIPPA and APLA Health policy and procedures.
Participate in program quality management processes
Attend community meetings to promote APLA Health programs and encourage client referrals.
Participate in events that promote APLA Health’s services.
Attend regularly scheduled in-service to increase knowledge of resources that facilitate appropriate and relevant referrals.
Provide non-medical case management to West Hollywood Community Members.
Complete quarterly reports for the West Hollywood program.
Attend trainings to enhance knowledge and skills to promote client engagement and retention skills.
Develop outreach materials (brochures, media articles, etc.) to inform the public about APLA Health’s services.
Strictly adhere to HIPAA guidelines and regulations to protect patient rights and confidentiality of protected health information (PHI), including, but not limited to, personal and financial information.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Possess a Bachelor's degree from an accredited institution and experience working in HIV services with a minimum of three (3) years' experience working in HIV or a related field of health services. Experience implementing program activities, data collection and knowledge of HIV-related treatments; experience with patient records and files and working with gay and non-gay identified MSM; experience working with physicians, in the healthcare system and with community-based organizations and clinics. Experience in a nonprofit environment preferred; specific training/experience with HIV-related issues, homelessness, mental illness and substance-using individuals preferred.
Bilingual English/Spanish preferred.
Knowledge of:
HIV care, treatment and prevention service delivery system; HIV pathogenesis, symptoms, approved HIV treatments and clinical trials; co-morbidities, such as viral hepatitis, TB and other related diseases; HIV-related research procedures and structures; program evaluation; epidemiology of HIV transmission and general epidemiological tools; HIV testing; HIV risk-reduction techniques; health behavior theories and models; health literacy; cultural competency; and communities most impacted by HIV.
Ability to:
Explain scientific information in simple terms, both verbally and in writing; participate as an effective member of a large service organization; demonstrate non-judgment and compassion towards people, with an emphasis on providing them with the tools necessary to increase positive health outcomes; maintain confidentiality of clients; work in the field with minimal supervision; when necessary, advocate for the rights of clients in medical settings; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is position is a blend of working in the field to meet with clients and an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. This position requires local travel within Los Angeles County to meet with clients. When needed, the position may require out-of-town travel to national conferences addressing HIV prevention and/or engagement in care.
COVID-19 vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
United Way of the Bluegrass
1389 Alexandria Dr, Lexington, KY 40504
United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky.
POSITION
The role of the WayPoint Coordinator, WayPoint Initiative (WCWI) is to assist clients who visit UWBG WayPoint Center - C entro San Juan Diego
UWBG WayPoint Centers are sites located in and around the neighborhoods they exist to serve and will provide a multitude of services including, but not limited to, financial stability education, free income tax preparation, and other programming related to empowering families and helping youth to succeed.
The WayPoint Coordinator reports directly to a WayPoint Manager.
ESSENTIAL FUNCTIONS:
Acts as the keyholder, or employee responsible for handling operational procedures, providing customer service, and maintaining a clean and orderly environment.
Serves as the first point of contact for any client seeking services.
Works alongside agency partners whose services are also offered within the center.
Performs intake for clients and connects them to appropriate services.
Collaborates with the UWBG 2-1-1 (24/7 365) Health & Human Services Referral line to coordinate services and referrals when necessary.
Is frontward facing and sees him/herself as an advocate for the community.
Understands and is mindful of the opportunities to expand the initiative and occasionally serves as UWBG’s representative to the surrounding community.
May rotate between assigned site and other Waypoint centers.
Manages documentation for organizational purposes, as well as management and reporting for federal and non-federal grants.
Other duties as assigned.
CORE UNITED WAY COMPETENCIES
❖ MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivation.
❖ RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
❖ COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
❖ RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
❖ BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
COMMUNITY IMPACT COMPETENCIES
Drive for Stakeholder Success
Effective Communication
Adaptability and Change Management
Cross-Functional Capability and Collaboration
QUALIFICATIONS:
Associate’s degree or equivalency required.
Minimum of two years of continuous work experience in an office environment required.
Fluent bi-lingual English/Spanish is required.
Work in human services, case management, counseling, eligibility determination, social services, non-profit, and oversight is preferred.
Computer literacy, particularly in Microsoft Office.
Knowledge of current conditions and history of the neighborhoods being served and surrounding nonprofit organizations is highly preferred.
Resident of one of the counties being served (past or present) highly preferred.
Strong organizational and time-management skills.
Excellent oral and written communication skills.
Strong customer service skills and enjoys working with the public.
Is empathetic and possesses the soft skills required to serve vulnerable populations with dignity and respect.
Is flexible and willing to work occasional evenings/nights; Saturday shift sometimes required.
PHYSICAL REQUIREMENTS The employee is regularly required to communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must have the ability to lift, carry, push, and/or pull objects weighing up to 50 lbs.
A valid Kentucky driver’s license is required as well as access to a reliable insured automobile to be used for work-related travel in the Central Kentucky area. Must be willing to occasionally work a non-standard work schedule including nights, weekends, and other unusual hours.
PRE-EMPLOYMENT SCREENING REQUIREMENTS
Any candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, language testing, and Motor Vehicle Record (MVR) review.
BENEFITS Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/STD<D insurance; generous parental leave policy, PTO, and more. Hourly rate - $18.97-$23.59.
APPLY Please visit UWBG’s Career Opportunities to complete an application.
May 05, 2023
Full time
United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky.
POSITION
The role of the WayPoint Coordinator, WayPoint Initiative (WCWI) is to assist clients who visit UWBG WayPoint Center - C entro San Juan Diego
UWBG WayPoint Centers are sites located in and around the neighborhoods they exist to serve and will provide a multitude of services including, but not limited to, financial stability education, free income tax preparation, and other programming related to empowering families and helping youth to succeed.
The WayPoint Coordinator reports directly to a WayPoint Manager.
ESSENTIAL FUNCTIONS:
Acts as the keyholder, or employee responsible for handling operational procedures, providing customer service, and maintaining a clean and orderly environment.
Serves as the first point of contact for any client seeking services.
Works alongside agency partners whose services are also offered within the center.
Performs intake for clients and connects them to appropriate services.
Collaborates with the UWBG 2-1-1 (24/7 365) Health & Human Services Referral line to coordinate services and referrals when necessary.
Is frontward facing and sees him/herself as an advocate for the community.
Understands and is mindful of the opportunities to expand the initiative and occasionally serves as UWBG’s representative to the surrounding community.
May rotate between assigned site and other Waypoint centers.
Manages documentation for organizational purposes, as well as management and reporting for federal and non-federal grants.
Other duties as assigned.
CORE UNITED WAY COMPETENCIES
❖ MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivation.
❖ RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
❖ COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
❖ RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
❖ BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
COMMUNITY IMPACT COMPETENCIES
Drive for Stakeholder Success
Effective Communication
Adaptability and Change Management
Cross-Functional Capability and Collaboration
QUALIFICATIONS:
Associate’s degree or equivalency required.
Minimum of two years of continuous work experience in an office environment required.
Fluent bi-lingual English/Spanish is required.
Work in human services, case management, counseling, eligibility determination, social services, non-profit, and oversight is preferred.
Computer literacy, particularly in Microsoft Office.
Knowledge of current conditions and history of the neighborhoods being served and surrounding nonprofit organizations is highly preferred.
Resident of one of the counties being served (past or present) highly preferred.
Strong organizational and time-management skills.
Excellent oral and written communication skills.
Strong customer service skills and enjoys working with the public.
Is empathetic and possesses the soft skills required to serve vulnerable populations with dignity and respect.
Is flexible and willing to work occasional evenings/nights; Saturday shift sometimes required.
PHYSICAL REQUIREMENTS The employee is regularly required to communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must have the ability to lift, carry, push, and/or pull objects weighing up to 50 lbs.
A valid Kentucky driver’s license is required as well as access to a reliable insured automobile to be used for work-related travel in the Central Kentucky area. Must be willing to occasionally work a non-standard work schedule including nights, weekends, and other unusual hours.
PRE-EMPLOYMENT SCREENING REQUIREMENTS
Any candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, language testing, and Motor Vehicle Record (MVR) review.
BENEFITS Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/STD<D insurance; generous parental leave policy, PTO, and more. Hourly rate - $18.97-$23.59.
APPLY Please visit UWBG’s Career Opportunities to complete an application.
The STEP Housing Technician (SHT) supports assigned households to achieve and maintain housing stability. The SHT provides support throughout the leasing process, which includes unit identification, lease negotiations, execution, and annual renewals. In addition, the SHT completes annual Eligibility Assessments to support the continuation of services and provides referrals to other supportive services throughout the year as needed.
The Supported Tenant Empowerment Program (STEP) is designed to work with clients living with chronic health conditions who have experienced homelessness to achieve housing stability and self-sufficiency. To achieve this, the SHT will collaborate with other supportive housing programs at AFC to ensure clients are enrolled in the supportive housing program that best meets their needs for support. In addition, this position will be expected to maintain regular notes and update client records in multiple databases. The STH reports directly to the Housing Program Manager and collaborates with Housing Stabilization Team to develop resources and strategies to address client needs better.
The salary range for this role is $40,000 to $45,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Client Services
• Connects with newly assigned clients to introduce themselves and schedule a formal meeting to assess housing needs and develop a housing workplan
• Develops quarterly work plans to connect with clients and landlords before the expiration of established leases
• Continuously assesses client needs and works with the Housing Stabilization Team to provide a seamless, effective service plan and make appropriate referrals to other departments and service providers when necessary
• Maintain accurate records of client engagement efforts, referrals, and client advocacy
• In collaboration with clients and landlords, submits requests for Emergency Financial Assistance as needed
• Completes leasing packets, service assessments, financial re-certifications, and other programmatic and billing documentation
• Utilizes housing service guide to assist in making referrals and helping PLWHA in need of individualized housing assistance
• Advocates for clients with higher service needs to secure placement in a supportive housing program that can better support client needs
Data Entry and Quality Assurance
• Collect and enter all programmatic paperwork and other required data elements into appropriate database
• Adhere to date entry timelines as outlined by Programmatic and Funder Guidelines
• Participate in financial and programmatic reconciliation meetings
• Utilize and interpret CaseWorthy and Tableau reports to ensure quality of data entered
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, World of Chocolate, and others
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Highschool Diploma or 1 or more years of Human Services experience
OR
1 or more years of Customer Service experience OR 1 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs
Preferred Qualifications
Bachelor’s Degree or 2 or more years of Human Services experience
OR
2 or more years of Customer Service experience OR 2 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs
KNOWLEDGE, SKILLS, AND ABILITIES
• Exceptional time management skills
• Client-Level Database
• Strong attention to detail and written Communication
• Cross-Departmental Communication
• Ability to present to large groups, and a comfort level with presentations generally
• Ability to work with diverse populations
• Bilingual - Spanish (Preferred)
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
• Valid Driver’s License (Preferred)
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Mar 07, 2023
Full time
The STEP Housing Technician (SHT) supports assigned households to achieve and maintain housing stability. The SHT provides support throughout the leasing process, which includes unit identification, lease negotiations, execution, and annual renewals. In addition, the SHT completes annual Eligibility Assessments to support the continuation of services and provides referrals to other supportive services throughout the year as needed.
The Supported Tenant Empowerment Program (STEP) is designed to work with clients living with chronic health conditions who have experienced homelessness to achieve housing stability and self-sufficiency. To achieve this, the SHT will collaborate with other supportive housing programs at AFC to ensure clients are enrolled in the supportive housing program that best meets their needs for support. In addition, this position will be expected to maintain regular notes and update client records in multiple databases. The STH reports directly to the Housing Program Manager and collaborates with Housing Stabilization Team to develop resources and strategies to address client needs better.
The salary range for this role is $40,000 to $45,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Client Services
• Connects with newly assigned clients to introduce themselves and schedule a formal meeting to assess housing needs and develop a housing workplan
• Develops quarterly work plans to connect with clients and landlords before the expiration of established leases
• Continuously assesses client needs and works with the Housing Stabilization Team to provide a seamless, effective service plan and make appropriate referrals to other departments and service providers when necessary
• Maintain accurate records of client engagement efforts, referrals, and client advocacy
• In collaboration with clients and landlords, submits requests for Emergency Financial Assistance as needed
• Completes leasing packets, service assessments, financial re-certifications, and other programmatic and billing documentation
• Utilizes housing service guide to assist in making referrals and helping PLWHA in need of individualized housing assistance
• Advocates for clients with higher service needs to secure placement in a supportive housing program that can better support client needs
Data Entry and Quality Assurance
• Collect and enter all programmatic paperwork and other required data elements into appropriate database
• Adhere to date entry timelines as outlined by Programmatic and Funder Guidelines
• Participate in financial and programmatic reconciliation meetings
• Utilize and interpret CaseWorthy and Tableau reports to ensure quality of data entered
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, World of Chocolate, and others
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Highschool Diploma or 1 or more years of Human Services experience
OR
1 or more years of Customer Service experience OR 1 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs
Preferred Qualifications
Bachelor’s Degree or 2 or more years of Human Services experience
OR
2 or more years of Customer Service experience OR 2 or more years or more years’ experience with Housing Opportunities for People with AIDS (HOPWA) Programs
KNOWLEDGE, SKILLS, AND ABILITIES
• Exceptional time management skills
• Client-Level Database
• Strong attention to detail and written Communication
• Cross-Departmental Communication
• Ability to present to large groups, and a comfort level with presentations generally
• Ability to work with diverse populations
• Bilingual - Spanish (Preferred)
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
• Valid Driver’s License (Preferred)
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Openings & Location
Please note that this position is posted in multiple locations. We are hiring two YCA's who will be working with stakeholders and clients in Washoe County, Nevada. Ideally, the candidates hired will reside within this service area. Applicants residing outside the service area are welcome to apply. Must be a resident of Nevada. Relocation assistance is not available.
This can be a fully remote position, where you will work from home, unless you reside within 45 miles of our Raise the Future office location in Las Vegas, NV.
What You Will Be Doing
In this position, you will be focusing your efforts on finding permanent homes for youth, especially those hardest to place, in the foster care system. It begins with learning about the youth on your case load, thoroughly reviewing their history, and listening to their needs. Then, it's about problem solving, advocacy, and finding past and current connections of the youth to help them find stability in their lives and raise their future.
Who We Are
We believe that every young person deserves to go through life knowing they have a caring adult by their side. So, every day, we show up for kids in foster care by listening to their needs and introducing them to adults they can rely on. We then surround those connections with support so that they grow into meaningful, lasting relationships that help our youth heal from the past. Because to truly raise the future, we must raise the bar for what it means to support vulnerable youth and families as they navigate life. That's what Raise the Future is all about.
What You Will Get To Learn
In this position, you will expand your knowledge of the child welfare system, learn about the dynamics of trauma with children and youth, and build upon your experience in advocacy. As a Youth Connections Advocate, you will also learn and implement the Dave Thomas Foundation's Wendy's Wonderful Kids child-focused recruitment model that is child-focused and evidence-based in helping youth achieve permanency.
Who We Are Seeking
The successful candidate is determined - driven by a purpose to achieve outcomes. We are also looking for someone who has a passion for finding connections for youth, and who is not shy. You must be an advocate for yourself and youth. This position is best suited for someone who is hard working and loves problem solving. Puzzle masters are welcome!
Qualifications include a bachelor's degree, preferably in social work or other related field (although a master's degree is better), and at least one year of experience working with older youth, preferably working in the child welfare system. This includes working with CASA, the judicial system, probation, department of human services, foster care, group homes, day treatment programs, or mental health. See Qualifications below for additional details.
What We Offer
As a nonprofit organization, we are mission driven, and our employees are highly engaged in the work they do. The best reward is when our efforts payoff and our youth find lasting connections with an adult.
We offer a great culture and a full benefits package too. We value the need for work life balance offering four (4) weeks of PTO, one (1) week of paid personal time, 10+ paid holidays per year, plus much more -- that's 35 paid days off per year! Our benefits include:
Health Insurance
Dental & vision insurance
100% Paid life, long-term and short-term disability insurance
Flexible Spending Accounts for healthcare and childcare
Health Savings Accounts
401k with matching contributions & immediate vesting
Flexible work arrangements available on case-by-case basis
Employee Assistance Program
Discount programs
Paid Parental Leave
The hiring range for this position is $52,000 - $55,000 annually*.
* Actual hiring range may vary based on qualifications and geographic location.
What You Will Be Able To Accomplish
As a Youth Connections Advocate, you will be building a network of supportive connections in the lives of children and youth, with the ultimate goal of helping them achieve legal permanency. In doing so, you will be raising the future for youth.
You Get to Work With You will join our diverse team of Youth Connection Advocates who are like-minded in their passion to make a difference in the lives of children and youth in foster care -- working closely with various stakeholders from multiple disciplines, including community leaders, CASA employees, case workers, attorneys, therapists, youth, judges, and more.
Qualifications
1-3 years of experience working within child welfare, including CASA, courts, probation, department of human services, foster care, group home, day treatment program, or mental health.
Bachelor's Degree in social work or related field.
General computer literacy required. Microsoft Office Suite and experience working within database (data mining) (preferred).
Up to 50% travel, mostly driving within the state, is required. Successful candidates have dependable transportation and must be insurable as a driver. A full list of driver qualifications can be found here: Driver Qualifications .
Ability and willingness to travel with flexibility to work evenings and occasional weekends.
Demonstrated ability to organize and manage multiple projects.
Demonstrated ability to cultivate strong working relationships with diverse populations, including public agency staff.
Willingness to engage in cold calling.
Excellent customer service skills.
Excellent verbal and written communication skills.
Preferred Qualifications
Master's Degree in Social Work.
Previous working experience with adoption or child welfare.
Expertise in providing family support services.
Knowledgeable regarding impact of trauma and trauma-informed practices.
Bilingual in English and Spanish.
Serious candidates should submit a cover letter.
Raise the Future is more than an equal opportunity organization. We are committed to diversity and building an inclusive environment for people of all backgrounds and ages. We are taking steps to meet that commitment in our employment practices, especially for members of traditionally underrepresented communities, including women, people of color, LGBTQ, and people who are differently abled.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/2698767-573943
Dec 21, 2022
Full time
Openings & Location
Please note that this position is posted in multiple locations. We are hiring two YCA's who will be working with stakeholders and clients in Washoe County, Nevada. Ideally, the candidates hired will reside within this service area. Applicants residing outside the service area are welcome to apply. Must be a resident of Nevada. Relocation assistance is not available.
This can be a fully remote position, where you will work from home, unless you reside within 45 miles of our Raise the Future office location in Las Vegas, NV.
What You Will Be Doing
In this position, you will be focusing your efforts on finding permanent homes for youth, especially those hardest to place, in the foster care system. It begins with learning about the youth on your case load, thoroughly reviewing their history, and listening to their needs. Then, it's about problem solving, advocacy, and finding past and current connections of the youth to help them find stability in their lives and raise their future.
Who We Are
We believe that every young person deserves to go through life knowing they have a caring adult by their side. So, every day, we show up for kids in foster care by listening to their needs and introducing them to adults they can rely on. We then surround those connections with support so that they grow into meaningful, lasting relationships that help our youth heal from the past. Because to truly raise the future, we must raise the bar for what it means to support vulnerable youth and families as they navigate life. That's what Raise the Future is all about.
What You Will Get To Learn
In this position, you will expand your knowledge of the child welfare system, learn about the dynamics of trauma with children and youth, and build upon your experience in advocacy. As a Youth Connections Advocate, you will also learn and implement the Dave Thomas Foundation's Wendy's Wonderful Kids child-focused recruitment model that is child-focused and evidence-based in helping youth achieve permanency.
Who We Are Seeking
The successful candidate is determined - driven by a purpose to achieve outcomes. We are also looking for someone who has a passion for finding connections for youth, and who is not shy. You must be an advocate for yourself and youth. This position is best suited for someone who is hard working and loves problem solving. Puzzle masters are welcome!
Qualifications include a bachelor's degree, preferably in social work or other related field (although a master's degree is better), and at least one year of experience working with older youth, preferably working in the child welfare system. This includes working with CASA, the judicial system, probation, department of human services, foster care, group homes, day treatment programs, or mental health. See Qualifications below for additional details.
What We Offer
As a nonprofit organization, we are mission driven, and our employees are highly engaged in the work they do. The best reward is when our efforts payoff and our youth find lasting connections with an adult.
We offer a great culture and a full benefits package too. We value the need for work life balance offering four (4) weeks of PTO, one (1) week of paid personal time, 10+ paid holidays per year, plus much more -- that's 35 paid days off per year! Our benefits include:
Health Insurance
Dental & vision insurance
100% Paid life, long-term and short-term disability insurance
Flexible Spending Accounts for healthcare and childcare
Health Savings Accounts
401k with matching contributions & immediate vesting
Flexible work arrangements available on case-by-case basis
Employee Assistance Program
Discount programs
Paid Parental Leave
The hiring range for this position is $52,000 - $55,000 annually*.
* Actual hiring range may vary based on qualifications and geographic location.
What You Will Be Able To Accomplish
As a Youth Connections Advocate, you will be building a network of supportive connections in the lives of children and youth, with the ultimate goal of helping them achieve legal permanency. In doing so, you will be raising the future for youth.
You Get to Work With You will join our diverse team of Youth Connection Advocates who are like-minded in their passion to make a difference in the lives of children and youth in foster care -- working closely with various stakeholders from multiple disciplines, including community leaders, CASA employees, case workers, attorneys, therapists, youth, judges, and more.
Qualifications
1-3 years of experience working within child welfare, including CASA, courts, probation, department of human services, foster care, group home, day treatment program, or mental health.
Bachelor's Degree in social work or related field.
General computer literacy required. Microsoft Office Suite and experience working within database (data mining) (preferred).
Up to 50% travel, mostly driving within the state, is required. Successful candidates have dependable transportation and must be insurable as a driver. A full list of driver qualifications can be found here: Driver Qualifications .
Ability and willingness to travel with flexibility to work evenings and occasional weekends.
Demonstrated ability to organize and manage multiple projects.
Demonstrated ability to cultivate strong working relationships with diverse populations, including public agency staff.
Willingness to engage in cold calling.
Excellent customer service skills.
Excellent verbal and written communication skills.
Preferred Qualifications
Master's Degree in Social Work.
Previous working experience with adoption or child welfare.
Expertise in providing family support services.
Knowledgeable regarding impact of trauma and trauma-informed practices.
Bilingual in English and Spanish.
Serious candidates should submit a cover letter.
Raise the Future is more than an equal opportunity organization. We are committed to diversity and building an inclusive environment for people of all backgrounds and ages. We are taking steps to meet that commitment in our employment practices, especially for members of traditionally underrepresented communities, including women, people of color, LGBTQ, and people who are differently abled.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/2698767-573943
What You Will Be Doing
In this position, the Youth Connections Manager will be responsible for managing a team of Youth Connections Advocates ensuring the delivery of program services within the designated geographic areas to connect youth who are waiting for permanent homes with families who wish to adopt by implementing and coordinating effective recruitment, matching and support services. you will be focusing your efforts on finding permanent homes for youth, especially those hardest to place, in the foster care system. It begins with learning about the youth on your case load, thoroughly reviewing their history, and listening to their needs. Then, it's about problem solving, advocacy, and finding past and current connections of the youth to help them find stability in their lives and raise their future.
Who We Are
We believe that every young person deserves to go through life knowing they have a caring adult by their side. So, every day, we show up for kids in foster care by listening to their needs and introducing them to adults they can rely on. We then surround those connections with support so that they grow into meaningful, lasting relationships that help our youth heal from the past. Because to truly raise the future, we must raise the bar for what it means to support vulnerable youth and families as they navigate life. That's what Raise the Future is all about.
What You Will Get To Learn
In this position, you will expand your knowledge of the child welfare system, learn about the dynamics of trauma with children and youth, and build upon your experience in advocacy. As a Youth Connections Manager, you will meet with county partners to oversee the implementation of the model and navigate challenges. In some locations, the individual may also provide wrap around services and/or resources for families to aid in the delivery of program services for the Organization.
Who We Are Seeking
The successful candidate is determined - driven by a purpose to achieve outcomes. We are also looking for someone who has a passion for finding connections for youth, and who is not shy. You must be an advocate for yourself and youth. This position is best suited for someone who is hard working and loves problem solving. Puzzle masters are welcome!
Qualifications include a bachelor's degree or higher, preferably in social work, psychology, human development, or human services related field. 5+ years of experience working within adoption, child welfare, or related area. This includes working with CASA, the judicial system, probation, department of human services, foster care, group homes, day treatment programs, or mental health. See Qualifications below for additional details.
What We Offer
As a nonprofit organization, we are mission driven, and our employees are highly engaged in the work they do. The best reward is when our efforts payoff and our youth find lasting connections with an adult.
We offer a great culture and a full benefits package too. We value the need for work life balance offering four (4) weeks of PTO, one (1) week of paid personal time, 10+ paid holidays per year, plus much more -- that's 35 paid days off per year! Our benefits include:
Health Insurance
Dental & vision insurance
100% Paid life, long-term and short-term disability insurance
Flexible Spending Accounts for healthcare and childcare
Health Savings Accounts
401k with matching contributions & immediate vesting
Flexible work arrangements available on case-by-case basis
Employee Assistance Program
Discount programs
Paid Parental Leave
The hiring range for this position is $58,000 - $68,000 annually*.
* Actual hiring range may vary based on qualifications and geographic location.
What You Will Be Able To Accomplish
As a Youth Connections Manager, you will be building a network of supportive connections in the lives of children and youth, with the ultimate goal of helping them achieve legal permanency. In doing so, you will be raising the future for youth.
You Get to Work With You will join and lead our diverse team of Youth Connection Advocates who are like-minded in their passion to make a difference in the lives of children and youth in foster care -- working closely with various stakeholders from multiple disciplines, including community leaders, CASA employees, case workers, attorneys, therapists, youth, judges, and more.
Qualifications
5+ years of experience working within child welfare, including CASA, courts, probation, department of human services, foster care, group home, day treatment program, or mental health.
Bachelor's Degree in social work or related field.
General computer literacy required. Microsoft Office Suite and experience working within database (data mining) (preferred).
Up to 25% travel, mostly driving within the state, is required. Successful candidates have dependable transportation and must be insurable as a driver. A full list of driver qualifications can be found here: Driver Qualifications .
Ability and willingness to travel with flexibility to work evenings and occasional weekends.
Demonstrated ability to organize and manage multiple projects.
Demonstrated ability to cultivate strong working relationships with diverse populations, including public agency staff.
Willingness to engage in cold calling.
Excellent customer service skills.
Excellent verbal and written communication skills.
Preferred Qualifications
Master's degree in social work, psychology, human development, or human services related field.
Experience in working with children and/or youth with trauma history.
Located in or near one of the regions where services are to be delivered (CO, NV or UT)
Bilingual in Spanish
Serious candidates should submit a cover letter.
Raise the Future is more than an equal opportunity organization. We are committed to diversity and building an inclusive environment for people of all backgrounds and ages. We are taking steps to meet that commitment in our employment practices, especially for members of traditionally underrepresented communities, including women, people of color, LGBTQ, and people who are differently abled.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/2652340-573943
Nov 11, 2022
Full time
What You Will Be Doing
In this position, the Youth Connections Manager will be responsible for managing a team of Youth Connections Advocates ensuring the delivery of program services within the designated geographic areas to connect youth who are waiting for permanent homes with families who wish to adopt by implementing and coordinating effective recruitment, matching and support services. you will be focusing your efforts on finding permanent homes for youth, especially those hardest to place, in the foster care system. It begins with learning about the youth on your case load, thoroughly reviewing their history, and listening to their needs. Then, it's about problem solving, advocacy, and finding past and current connections of the youth to help them find stability in their lives and raise their future.
Who We Are
We believe that every young person deserves to go through life knowing they have a caring adult by their side. So, every day, we show up for kids in foster care by listening to their needs and introducing them to adults they can rely on. We then surround those connections with support so that they grow into meaningful, lasting relationships that help our youth heal from the past. Because to truly raise the future, we must raise the bar for what it means to support vulnerable youth and families as they navigate life. That's what Raise the Future is all about.
What You Will Get To Learn
In this position, you will expand your knowledge of the child welfare system, learn about the dynamics of trauma with children and youth, and build upon your experience in advocacy. As a Youth Connections Manager, you will meet with county partners to oversee the implementation of the model and navigate challenges. In some locations, the individual may also provide wrap around services and/or resources for families to aid in the delivery of program services for the Organization.
Who We Are Seeking
The successful candidate is determined - driven by a purpose to achieve outcomes. We are also looking for someone who has a passion for finding connections for youth, and who is not shy. You must be an advocate for yourself and youth. This position is best suited for someone who is hard working and loves problem solving. Puzzle masters are welcome!
Qualifications include a bachelor's degree or higher, preferably in social work, psychology, human development, or human services related field. 5+ years of experience working within adoption, child welfare, or related area. This includes working with CASA, the judicial system, probation, department of human services, foster care, group homes, day treatment programs, or mental health. See Qualifications below for additional details.
What We Offer
As a nonprofit organization, we are mission driven, and our employees are highly engaged in the work they do. The best reward is when our efforts payoff and our youth find lasting connections with an adult.
We offer a great culture and a full benefits package too. We value the need for work life balance offering four (4) weeks of PTO, one (1) week of paid personal time, 10+ paid holidays per year, plus much more -- that's 35 paid days off per year! Our benefits include:
Health Insurance
Dental & vision insurance
100% Paid life, long-term and short-term disability insurance
Flexible Spending Accounts for healthcare and childcare
Health Savings Accounts
401k with matching contributions & immediate vesting
Flexible work arrangements available on case-by-case basis
Employee Assistance Program
Discount programs
Paid Parental Leave
The hiring range for this position is $58,000 - $68,000 annually*.
* Actual hiring range may vary based on qualifications and geographic location.
What You Will Be Able To Accomplish
As a Youth Connections Manager, you will be building a network of supportive connections in the lives of children and youth, with the ultimate goal of helping them achieve legal permanency. In doing so, you will be raising the future for youth.
You Get to Work With You will join and lead our diverse team of Youth Connection Advocates who are like-minded in their passion to make a difference in the lives of children and youth in foster care -- working closely with various stakeholders from multiple disciplines, including community leaders, CASA employees, case workers, attorneys, therapists, youth, judges, and more.
Qualifications
5+ years of experience working within child welfare, including CASA, courts, probation, department of human services, foster care, group home, day treatment program, or mental health.
Bachelor's Degree in social work or related field.
General computer literacy required. Microsoft Office Suite and experience working within database (data mining) (preferred).
Up to 25% travel, mostly driving within the state, is required. Successful candidates have dependable transportation and must be insurable as a driver. A full list of driver qualifications can be found here: Driver Qualifications .
Ability and willingness to travel with flexibility to work evenings and occasional weekends.
Demonstrated ability to organize and manage multiple projects.
Demonstrated ability to cultivate strong working relationships with diverse populations, including public agency staff.
Willingness to engage in cold calling.
Excellent customer service skills.
Excellent verbal and written communication skills.
Preferred Qualifications
Master's degree in social work, psychology, human development, or human services related field.
Experience in working with children and/or youth with trauma history.
Located in or near one of the regions where services are to be delivered (CO, NV or UT)
Bilingual in Spanish
Serious candidates should submit a cover letter.
Raise the Future is more than an equal opportunity organization. We are committed to diversity and building an inclusive environment for people of all backgrounds and ages. We are taking steps to meet that commitment in our employment practices, especially for members of traditionally underrepresented communities, including women, people of color, LGBTQ, and people who are differently abled.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/2652340-573943
Public Justice Center
201 N. Charles Street, Baltimore, MD 21201
Paralegal
Public Justice Center
Baltimore, Maryland
September 2022
Be a critical member in a growing team of social justice advocates! The Public Justice Center in Baltimore is seeking a paralegal for the Human Right to Housing Project.
The Public Justice Center (“PJC”) and the Human Right to Housing Team
The Public Justice Center pursues systemic change to build a just society. Founded in Maryland in 1985, the PJC uses legal advocacy tools to pursue social justice, economic and racial equity, and fundamental human rights for people who are struggling to provide for their basic needs. The PJC is a civil legal aid office that provides advice and representation to low-income clients, advocates before legislatures and government agencies, and collaborates with community and advocacy organizations. Our website is www.publicjustice.org .
The Human Right to Housing Project seeks the realization of a human right to housing that is fair, affordable, habitable, and accessible, with security of tenure and cultural adequacy. Project attorneys and paralegals provide legal services to low-income tenants in eviction and rent escrow cases, collaborate with community organizing partners to build tenant power, and advocate in state and local legislatures and government agencies for tenants’ rights.
COVID-19 Info: This position is partly remote and partly in the office and at court. Our current policy provides that staff will be required to come to the office, the courts, or other public meetings as necessary, but policies concerning COVID-19 may change as the situation changes. The PJC is providing PPE for employees and guests and maintaining other risk reduction measures in the office.
Primary job responsibilities include:
Assists attorneys with ongoing litigation support including case investigation, researching public records, filing legal pleadings, drafting documents, assisting in document review and document management, and data entry and reporting.
Conducts telephone and in-person intake, interviews clients, opens and maintains electronic and paper case files, participates in fact gathering and appropriate referral, brief service, or advocacy.
Collaborates with community-based organizations on outreach, tenant education, and grassroots organizing.
Provides general administrative and office support for nonprofit law office. Responsible for receiving, handling or assigning, and monitoring all support requests from staff.
Assists with special advocacy and research projects on prioritized subjects.
Other duties as assigned.
The following attributes are highly valued for this position. Applicants should also identify other skills and experiences that may benefit the PJC.
Bachelor’s Degree or a combination of Associate’s Degree, Paralegal Certificate, and/or demonstrated skills in writing, research, analysis, and communications.
Spanish/English bilingual (or proficiency) in writing and speaking is desired.
Passion for social justice and commitment to the mission of the Public Justice Center.
Understanding the principles of race equity analysis and applying them to the PJC’s organizational life and to our work.
Experience with low-income, oppressed, or exploited communities or people.
Ability to sensitively respond to people seeking services in crisis situation
Experience in law office/ litigation support and case management.
Excellent use of MS Word; Excel or similar programs a plu
Ability and interest in learning new pro
Strong problem-solving abilities, time management, and organizational skills: the ability to manage complex assignments and work collegially with staff.
Attention to detail.
Ability to work both independently and collaboratively with others both in and outside of the PJC, including clients, other advocacy organizations, coalition members, governmental officials, and attorney
Compensation and terms of employment: This is a full-time, non-exempt position that will require 40 hours in a workweek. Occasional evening and weekend work may be required. This position is based in Baltimore and may require local travel. The salary range for a paralegal begins at $40,000 and increases with experience. For example, a candidate with 5 years of relevant experience would be offered $50,000. A language bonus of $1,000/year is given to Spanish/English bilingual staff. An excellent cafeteria benefit package is included offering health, dental, disability and life insurance, and retirement options. Cafeteria benefits packages give employees flexibility to choose how to direct their benefits. For example, this package can cover 100% of employee healthcare premiums, but an employee can choose to direct those funds towards retirement if they already have health insurance. PJC employees receive at least 20 days of paid leave, with increases based on length of tenure, 10 paid holidays, and 15 days of sick leave annually.
Applications : This position is open and available as of September 27, 2022. We will accept applications until the position is filled, but for priority consideration please apply by October 21, 2022. To apply, please submit – by email only – a cover letter explaining your interest, a resume, a short writing sample, and the names and telephone numbers of three references. Please send applications to: Carolina Paul, paulc@publicjustice.org , with “Paralegal Applications from [your name]” in the subject line.
Physical/Mental Demands and Office Environment
The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Public Justice Center is an equal opportunity, affirmative action employer that encourages all interested persons to apply regardless of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, marital status, or any other legally protected status. We strongly encourage Black, Latine, Indigenous, and other applicants of color, people with disabilities, and other people historically underrepresented in
Oct 04, 2022
Full time
Paralegal
Public Justice Center
Baltimore, Maryland
September 2022
Be a critical member in a growing team of social justice advocates! The Public Justice Center in Baltimore is seeking a paralegal for the Human Right to Housing Project.
The Public Justice Center (“PJC”) and the Human Right to Housing Team
The Public Justice Center pursues systemic change to build a just society. Founded in Maryland in 1985, the PJC uses legal advocacy tools to pursue social justice, economic and racial equity, and fundamental human rights for people who are struggling to provide for their basic needs. The PJC is a civil legal aid office that provides advice and representation to low-income clients, advocates before legislatures and government agencies, and collaborates with community and advocacy organizations. Our website is www.publicjustice.org .
The Human Right to Housing Project seeks the realization of a human right to housing that is fair, affordable, habitable, and accessible, with security of tenure and cultural adequacy. Project attorneys and paralegals provide legal services to low-income tenants in eviction and rent escrow cases, collaborate with community organizing partners to build tenant power, and advocate in state and local legislatures and government agencies for tenants’ rights.
COVID-19 Info: This position is partly remote and partly in the office and at court. Our current policy provides that staff will be required to come to the office, the courts, or other public meetings as necessary, but policies concerning COVID-19 may change as the situation changes. The PJC is providing PPE for employees and guests and maintaining other risk reduction measures in the office.
Primary job responsibilities include:
Assists attorneys with ongoing litigation support including case investigation, researching public records, filing legal pleadings, drafting documents, assisting in document review and document management, and data entry and reporting.
Conducts telephone and in-person intake, interviews clients, opens and maintains electronic and paper case files, participates in fact gathering and appropriate referral, brief service, or advocacy.
Collaborates with community-based organizations on outreach, tenant education, and grassroots organizing.
Provides general administrative and office support for nonprofit law office. Responsible for receiving, handling or assigning, and monitoring all support requests from staff.
Assists with special advocacy and research projects on prioritized subjects.
Other duties as assigned.
The following attributes are highly valued for this position. Applicants should also identify other skills and experiences that may benefit the PJC.
Bachelor’s Degree or a combination of Associate’s Degree, Paralegal Certificate, and/or demonstrated skills in writing, research, analysis, and communications.
Spanish/English bilingual (or proficiency) in writing and speaking is desired.
Passion for social justice and commitment to the mission of the Public Justice Center.
Understanding the principles of race equity analysis and applying them to the PJC’s organizational life and to our work.
Experience with low-income, oppressed, or exploited communities or people.
Ability to sensitively respond to people seeking services in crisis situation
Experience in law office/ litigation support and case management.
Excellent use of MS Word; Excel or similar programs a plu
Ability and interest in learning new pro
Strong problem-solving abilities, time management, and organizational skills: the ability to manage complex assignments and work collegially with staff.
Attention to detail.
Ability to work both independently and collaboratively with others both in and outside of the PJC, including clients, other advocacy organizations, coalition members, governmental officials, and attorney
Compensation and terms of employment: This is a full-time, non-exempt position that will require 40 hours in a workweek. Occasional evening and weekend work may be required. This position is based in Baltimore and may require local travel. The salary range for a paralegal begins at $40,000 and increases with experience. For example, a candidate with 5 years of relevant experience would be offered $50,000. A language bonus of $1,000/year is given to Spanish/English bilingual staff. An excellent cafeteria benefit package is included offering health, dental, disability and life insurance, and retirement options. Cafeteria benefits packages give employees flexibility to choose how to direct their benefits. For example, this package can cover 100% of employee healthcare premiums, but an employee can choose to direct those funds towards retirement if they already have health insurance. PJC employees receive at least 20 days of paid leave, with increases based on length of tenure, 10 paid holidays, and 15 days of sick leave annually.
Applications : This position is open and available as of September 27, 2022. We will accept applications until the position is filled, but for priority consideration please apply by October 21, 2022. To apply, please submit – by email only – a cover letter explaining your interest, a resume, a short writing sample, and the names and telephone numbers of three references. Please send applications to: Carolina Paul, paulc@publicjustice.org , with “Paralegal Applications from [your name]” in the subject line.
Physical/Mental Demands and Office Environment
The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The Public Justice Center is an equal opportunity, affirmative action employer that encourages all interested persons to apply regardless of race, color, national origin, ancestry, ethnicity, citizenship, creed, sex, gender, sexual orientation, gender identity, transgender status, age, religion, genetic information, physical or mental disability, marital status, or any other legally protected status. We strongly encourage Black, Latine, Indigenous, and other applicants of color, people with disabilities, and other people historically underrepresented in
The Reentry Discharge Case Manager will provide a range of client-centered, confidential services that link recently released clients with core care services including medical, dental, mental health, substance use, and supportive care services including legal, medical transportation, emergency financial assistance, food, and housing services. The goal of medical case management is to ensure viral suppression by taking care of any barriers to care services preventing a client from being undetectable.
The Reentry Discharge Manager will provide direct services including navigation, referral, and treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments.
The Reentry Discharge Case Manager will screen and enroll eligible clients in the Women Evolving Program, Corrections Case Management and Medical case management programs, start ADAP and assist with ensuring the client reenters society.
The Reentry Discharge Case Manager will be expected to work from Cook County Jail at least 2 (two) times per week.
The salary range for this role is $49.000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide Navigation Services to individuals from Jail and Prison
Refer clients from Cook County Jail to Corrections Case Management
Engage in discussion with clients prior to release
Assist and participate in ongoing discussion and educational sessions on:
¾ HIV, Viral Life Cycle and Understanding ART
¾ Communicating with Provider, Adherence & Managing Side Effects
¾ Review understanding of basic lab tests: CD4 & Viral Load
¾ Stigma & Disclosure
¾ HIV and Substance Use
¾ HIV and Mental Health
Assessments & Service Plans
Conduct face-to-face assessments and reassessments on an annual basis
Create care plans that match the identified needs of the client
Ensure that all clients referred to services are eligible prior to the date of service
Collaborate with participants and Employment Specialist in developing and taking steps to achieve their personal and professional goals. This includes assistance with addressing such problems as personal and family adjustments, finances, employment, food, clothing, housing, (behavioral) health and physical and mental impairments. This could also include enrolling in benefits, opening bank accounts, obtaining phones and state IDs, finding transportation, and assisting participants in navigating through systems of health care and social service providers.
Develop and maintain referral relationships for a range of support services
With an authorized release of information, contact family members or other social supports of participants to discuss their reentry goals and how to support loved one upon release
In collaboration with Employment Specialist, develop comprehensive services and resources to assist participants with their career and academic planning towards goals
Client Service
Provide care services linkage and re-engagement support to clients recently released from jail and prison. Recently released is defined as the last 24 months
Conduct field visits as needed to RW and HOPWA clients who have disengaged from care.
Conduct outreach services as needed
Provide Appointment reminders, arrange transportation
Refer clients to appropriate services highlighted in the care plan
Refer clients to appropriate social supports to support positive reentry into society
Screen for income supports for benefits and entitlements to advocate on behalf of client
Complete emergency financial assistance applications for eligible clients
Complete payment requests as needed for copays and other out of pocket costs
Document encounters using designated client database accurately and in a timely manner
Develop and maintains professional relationships with social service, health, and governmental agencies
Participate in continuous quality improvement efforts
Participate in regular supervision meetings, team meetings, in house training sessions (12) and conferences as needed
Partner Relations
Maintain an awareness of and cultivate relationships with local providers of services including food, housing, mental health and substance abuse treatment, and health
Be familiar with state and local government agencies and their systems and processes for providing state identification, driver’s licenses, SNAP and Medicaid enrollment, birth certificates, etc.
Track resource and referral placements in a data collection system
Comply with all IDOC requirements, policies, rules and regulations during performance of services for the Program and at all times while in IDOC facilities
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
2 to 3 years of experience with ability to pass background check to gain justice system clearance
Preferred Qualifications
Associate degree in any human services field with at least 4 years of case management experience OR
Bachelor’s degree in any non-human services field with at least 2 years of case management experience
Bilingual (Spanish speaking, reading, writing)
Reliable transportation
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Ability to present to large groups, and a comfort level with presentations generally
Strong customer service orientation
Ability to work independently and make decisions within span of control
Dependable and reliable
Knowledge of HIPAA and ability to comply with HIPAA regulations
Ability to recognize and solve problems positively and sustainably
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Dependable transportation to conduct field visits. A driver’s license, and car insurance may be required. Physical ability to operate a vehicle may be required. The field environment may contain ADA noncompliant spaces.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Sep 22, 2022
Full time
The Reentry Discharge Case Manager will provide a range of client-centered, confidential services that link recently released clients with core care services including medical, dental, mental health, substance use, and supportive care services including legal, medical transportation, emergency financial assistance, food, and housing services. The goal of medical case management is to ensure viral suppression by taking care of any barriers to care services preventing a client from being undetectable.
The Reentry Discharge Manager will provide direct services including navigation, referral, and treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments.
The Reentry Discharge Case Manager will screen and enroll eligible clients in the Women Evolving Program, Corrections Case Management and Medical case management programs, start ADAP and assist with ensuring the client reenters society.
The Reentry Discharge Case Manager will be expected to work from Cook County Jail at least 2 (two) times per week.
The salary range for this role is $49.000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide Navigation Services to individuals from Jail and Prison
Refer clients from Cook County Jail to Corrections Case Management
Engage in discussion with clients prior to release
Assist and participate in ongoing discussion and educational sessions on:
¾ HIV, Viral Life Cycle and Understanding ART
¾ Communicating with Provider, Adherence & Managing Side Effects
¾ Review understanding of basic lab tests: CD4 & Viral Load
¾ Stigma & Disclosure
¾ HIV and Substance Use
¾ HIV and Mental Health
Assessments & Service Plans
Conduct face-to-face assessments and reassessments on an annual basis
Create care plans that match the identified needs of the client
Ensure that all clients referred to services are eligible prior to the date of service
Collaborate with participants and Employment Specialist in developing and taking steps to achieve their personal and professional goals. This includes assistance with addressing such problems as personal and family adjustments, finances, employment, food, clothing, housing, (behavioral) health and physical and mental impairments. This could also include enrolling in benefits, opening bank accounts, obtaining phones and state IDs, finding transportation, and assisting participants in navigating through systems of health care and social service providers.
Develop and maintain referral relationships for a range of support services
With an authorized release of information, contact family members or other social supports of participants to discuss their reentry goals and how to support loved one upon release
In collaboration with Employment Specialist, develop comprehensive services and resources to assist participants with their career and academic planning towards goals
Client Service
Provide care services linkage and re-engagement support to clients recently released from jail and prison. Recently released is defined as the last 24 months
Conduct field visits as needed to RW and HOPWA clients who have disengaged from care.
Conduct outreach services as needed
Provide Appointment reminders, arrange transportation
Refer clients to appropriate services highlighted in the care plan
Refer clients to appropriate social supports to support positive reentry into society
Screen for income supports for benefits and entitlements to advocate on behalf of client
Complete emergency financial assistance applications for eligible clients
Complete payment requests as needed for copays and other out of pocket costs
Document encounters using designated client database accurately and in a timely manner
Develop and maintains professional relationships with social service, health, and governmental agencies
Participate in continuous quality improvement efforts
Participate in regular supervision meetings, team meetings, in house training sessions (12) and conferences as needed
Partner Relations
Maintain an awareness of and cultivate relationships with local providers of services including food, housing, mental health and substance abuse treatment, and health
Be familiar with state and local government agencies and their systems and processes for providing state identification, driver’s licenses, SNAP and Medicaid enrollment, birth certificates, etc.
Track resource and referral placements in a data collection system
Comply with all IDOC requirements, policies, rules and regulations during performance of services for the Program and at all times while in IDOC facilities
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
2 to 3 years of experience with ability to pass background check to gain justice system clearance
Preferred Qualifications
Associate degree in any human services field with at least 4 years of case management experience OR
Bachelor’s degree in any non-human services field with at least 2 years of case management experience
Bilingual (Spanish speaking, reading, writing)
Reliable transportation
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Ability to present to large groups, and a comfort level with presentations generally
Strong customer service orientation
Ability to work independently and make decisions within span of control
Dependable and reliable
Knowledge of HIPAA and ability to comply with HIPAA regulations
Ability to recognize and solve problems positively and sustainably
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Dependable transportation to conduct field visits. A driver’s license, and car insurance may be required. Physical ability to operate a vehicle may be required. The field environment may contain ADA noncompliant spaces.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
The Medical Case Manager will provide a range of client-centered, confidential services that link clients with core care services including medical, dental, mental health, substance use, and supportive care services including legal, medical transportation, emergency financial assistance, food, and housing services. The goal of medical case management is to ensure viral suppression by taking care of any barriers to care services preventing a client from being undetectable. The Medical Case Manager will provide treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments. The Medical Case Manager will screen and enroll eligible clients in the 340B program.
The salary range for this position is $41,000 to $49,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Assessments & Service Plans
Conduct face-to-face assessments and reassessments on an annual basis
Create care plans that match the identified needs of the client
Ensure that all clients referred to services are eligible prior to the date of service
Client Service
Provide care services linkage and re-engagement support to clients, including older adults.
Conduct field visits as needed to RW and HOPWA clients who have disengaged from care.
Conduct outreach services as needed
Refer clients to appropriate services highlighted in the care plan
Screen for income supports for benefits and entitlements to advocate on behalf of client
Complete emergency financial assistance applications for eligible clients
Complete payment requests as needed for copays and other out of pocket costs
Document encounters using designated client database accurately and in a timely manner
Develop and maintains professional relationships with social service, health, and governmental agencies
Participate in continuous quality improvement efforts
Participate in regular supervision meetings, team meetings, in house training sessions (12) and conferences as needed
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
Associate degree in any human services field with at least 4 years of case management experience
Bilingual and able to read, write and speak Spanish proficiently
Preferred Qualifications
Bachelor’s degree in any human services field
Bachelor’s degree in any non-human services field with at least 2 years of case management experience
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Ability to present to large groups, and a comfort level with presentations generally
Strong customer service orientation
Ability to work independently and make decisions within span of control
Dependable and reliable
Knowledge of HIPAA and ability to comply with HIPAA regulations
Ability to recognize and solve problems positively and sustainably
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Dependable transportation to conduct field visits. A drivers license, and car insurance may be required. Physical ability to operate a vehicle may be required. The field environment may contain ADA noncompliant spaces.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Sep 21, 2022
Full time
The Medical Case Manager will provide a range of client-centered, confidential services that link clients with core care services including medical, dental, mental health, substance use, and supportive care services including legal, medical transportation, emergency financial assistance, food, and housing services. The goal of medical case management is to ensure viral suppression by taking care of any barriers to care services preventing a client from being undetectable. The Medical Case Manager will provide treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments. The Medical Case Manager will screen and enroll eligible clients in the 340B program.
The salary range for this position is $41,000 to $49,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Assessments & Service Plans
Conduct face-to-face assessments and reassessments on an annual basis
Create care plans that match the identified needs of the client
Ensure that all clients referred to services are eligible prior to the date of service
Client Service
Provide care services linkage and re-engagement support to clients, including older adults.
Conduct field visits as needed to RW and HOPWA clients who have disengaged from care.
Conduct outreach services as needed
Refer clients to appropriate services highlighted in the care plan
Screen for income supports for benefits and entitlements to advocate on behalf of client
Complete emergency financial assistance applications for eligible clients
Complete payment requests as needed for copays and other out of pocket costs
Document encounters using designated client database accurately and in a timely manner
Develop and maintains professional relationships with social service, health, and governmental agencies
Participate in continuous quality improvement efforts
Participate in regular supervision meetings, team meetings, in house training sessions (12) and conferences as needed
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
Associate degree in any human services field with at least 4 years of case management experience
Bilingual and able to read, write and speak Spanish proficiently
Preferred Qualifications
Bachelor’s degree in any human services field
Bachelor’s degree in any non-human services field with at least 2 years of case management experience
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Ability to present to large groups, and a comfort level with presentations generally
Strong customer service orientation
Ability to work independently and make decisions within span of control
Dependable and reliable
Knowledge of HIPAA and ability to comply with HIPAA regulations
Ability to recognize and solve problems positively and sustainably
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Dependable transportation to conduct field visits. A drivers license, and car insurance may be required. Physical ability to operate a vehicle may be required. The field environment may contain ADA noncompliant spaces.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
This position will assist community clients/families living with HIV/AIDS to obtain/maintain housing stability. The Housing Navigator will conduct assessments of clients’ housing needs and will provide crisis prevention and intervention services to unstably housed and homeless clients and families. The Housing Navigator will provide housing information and linkages to services in order to prevent disruption in care. The individual in this role will interact with clients and work cooperatively as part of a multidisciplinary team. The Housing Navigator will work to form strong relationships with community landlords to increase resources to assist low-income clients and families to improve their access to HIV/AIDS treatment and other related supportive services. They will work with a harm reduction and client-centered approach. The salary range for this role is $40,000 to $45,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Client Service
Assess housing needs of community clients/families living with HIV/AIDS
Provide crisis prevention and intervention services to unstably housed and homeless community clients and families
Add appropriately assessed clients to the AFC HOPWA subsidy waitlist for permanent placement
Link community clients to other non-AFC mainstream housing resources
Link community clients to support services in order to prevent disruption in care
Meet with all client walk-ins needing immediate housing services
Advocate for clients with landlords and providers as needed
Develop strong relationships with private, for profit, and not-for-profit landlords in order to facilitate client placement
Assist with initial client placement in any AFC HOPWA subsidized program
Provide tenancy support such as tenant education and income maintenance options
Serve as a housing resource for HIV case managers throughout the Chicago Eligible Metropolitan Area (EMA)
Document all client and client-related services in client level databases
Assist with the coordination of the Housing Navigation Program
Tracking, Reporting, and Billing
Monitor caseload size to maximize capacity within the system
Document referrals electronically and track agency responsiveness to referrals
Participate in administrative/programmatic review of subcontracted sites at least annually
Other
Attend and actively participate in required departmental, committee, and staff meetings
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Preferred Qualifications
Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
1 or more years experience using a client-level database
1 or more years of HIV-specific service experience
Bilingual (Spanish-English)
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to maintain accurate work records and access these records as necessary
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to learn and understand the Health Insurance Portability and Accountability Act (HIPAA) guidelines and procedures
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands are representative of those found in a general office environment WORK ENVIRONMENT The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
May 31, 2022
Full time
This position will assist community clients/families living with HIV/AIDS to obtain/maintain housing stability. The Housing Navigator will conduct assessments of clients’ housing needs and will provide crisis prevention and intervention services to unstably housed and homeless clients and families. The Housing Navigator will provide housing information and linkages to services in order to prevent disruption in care. The individual in this role will interact with clients and work cooperatively as part of a multidisciplinary team. The Housing Navigator will work to form strong relationships with community landlords to increase resources to assist low-income clients and families to improve their access to HIV/AIDS treatment and other related supportive services. They will work with a harm reduction and client-centered approach. The salary range for this role is $40,000 to $45,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Client Service
Assess housing needs of community clients/families living with HIV/AIDS
Provide crisis prevention and intervention services to unstably housed and homeless community clients and families
Add appropriately assessed clients to the AFC HOPWA subsidy waitlist for permanent placement
Link community clients to other non-AFC mainstream housing resources
Link community clients to support services in order to prevent disruption in care
Meet with all client walk-ins needing immediate housing services
Advocate for clients with landlords and providers as needed
Develop strong relationships with private, for profit, and not-for-profit landlords in order to facilitate client placement
Assist with initial client placement in any AFC HOPWA subsidized program
Provide tenancy support such as tenant education and income maintenance options
Serve as a housing resource for HIV case managers throughout the Chicago Eligible Metropolitan Area (EMA)
Document all client and client-related services in client level databases
Assist with the coordination of the Housing Navigation Program
Tracking, Reporting, and Billing
Monitor caseload size to maximize capacity within the system
Document referrals electronically and track agency responsiveness to referrals
Participate in administrative/programmatic review of subcontracted sites at least annually
Other
Attend and actively participate in required departmental, committee, and staff meetings
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Associate’s degree in Social Services or related field and 2 or more years of Human Services experience OR 3 or more years of HIV-specific service experience
PLUS 1 or more years of experience using basic Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)
Preferred Qualifications
Bachelor’s degree in Social Services or related field and 1 or more years of Human Services experience
1 or more years experience using a client-level database
1 or more years of HIV-specific service experience
Bilingual (Spanish-English)
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to maintain accurate work records and access these records as necessary
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to learn and understand the Health Insurance Portability and Accountability Act (HIPAA) guidelines and procedures
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands are representative of those found in a general office environment WORK ENVIRONMENT The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
What You Will Be Doing
In this position, you will be focusing your efforts on finding permanent homes for youth, especially those hardest to place, in the foster care system. It begins with learning about the youth on your case load, thoroughly reviewing their history, and listening to their needs. Then, it's about problem solving, advocacy, and finding past and current connections of the youth to help them find stability in their lives and raise their future.
Who We Are
We believe that every young person deserves to go through life knowing they have a caring adult by their side. So, every day, we show up for kids in foster care by listening to their needs and introducing them to adults they can rely on. We then surround those connections with support so that they grow into meaningful, lasting relationships that help our youth heal from the past. Because to truly raise the future, we must raise the bar for what it means to support vulnerable youth and families as they navigate life. That's what Raise the Future is all about.
What You Will Get To Learn
In this position, you will expand your knowledge of the child welfare system, learn about the dynamics of trauma with children and youth, and build upon your experience in advocacy. As a Youth Connections Advocate, you will also learn and implement the Dave Thomas Foundation's Wendy's Wonderful Kids child-focused recruitment model that is child-focused and evidence-based in helping youth achieve permanency.
Who We Are Seeking
The successful candidate is determined - driven by a purpose to achieve outcomes. We are also looking for someone who has a passion for finding connections for youth, and who is not shy. You must be an advocate for yourself and youth. This position is best suited for someone who is hard working and loves problem solving. Puzzle masters are welcome!
Qualifications include a bachelor's degree, preferably in social work or other related field (although a master's degree is better), and at least one year of experience working with older youth, preferably working in the child welfare system. This includes working with CASA, the judicial system, probation, department of human services, foster care, group homes, day treatment programs, or mental health. See Qualifications below for additional details.
What We Offer
As a nonprofit organization, we are mission driven, and our employees are highly engaged in the work they do. The best reward is when our efforts payoff and our youth find lasting connections with an adult.
We offer a great culture and a full benefits package too. We value the need for work life balance offering four (4) weeks of PTO, one (1) week of paid personal time, 10+ paid holidays per year, plus much more -- that's 35 paid days off per year! Our benefits include:
Health Insurance
Dental & vision insurance
100% Paid life, long-term and short-term disability insurance
Flexible Spending Accounts for healthcare and childcare
Health Savings Accounts
401k with matching contributions & immediate vesting
Flexible work arrangements available on case-by-case basis
Employee Assistance Program
Discount programs
Paid Parental Leave
The hiring range for this position is $52,000 - $55,000 annually*.
* Actual hiring range may vary based on qualifications and geographic location.
What You Will Be Able To Accomplish
As a Youth Connections Advocate, you will be building a network of supportive connections in the lives of children and youth, with the ultimate goal of helping them achieve legal permanency. In doing so, you will be raising the future for youth.
You Get to Work With You will join our diverse team of Youth Connection Advocates who are like-minded in their passion to make a difference in the lives of children and youth in foster care -- working closely with various stakeholders from multiple disciplines, including community leaders, CASA employees, case workers, attorneys, therapists, youth, judges, and more.
Qualifications
1-3 years of experience working within child welfare, including CASA, courts, probation, department of human services, foster care, group home, day treatment program, or mental health.
Bachelor's Degree in social work or related field.
General computer literacy required. Microsoft Office Suite and experience working within database (data mining) (preferred).
Up to 50% travel, mostly driving within the state, is required. Successful candidates have dependable transportation and must be insurable as a driver. A full list of driver qualifications can be found here: Driver Qualifications .
Ability and willingness to travel with flexibility to work evenings and occasional weekends.
Demonstrated ability to organize and manage multiple projects.
Demonstrated ability to cultivate strong working relationships with diverse populations, including public agency staff.
Willingness to engage in cold calling.
Excellent customer service skills.
Excellent verbal and written communication skills.
Preferred Qualifications
Master's Degree in Social Work.
Previous working experience with adoption or child welfare.
Bilingual.
Expertise in providing family support services.
Knowledgeable regarding impact of trauma and trauma-informed practices.
Serious candidates should submit a cover letter.
Raise the Future is more than an equal opportunity organization. We are committed to diversity and building an inclusive environment for people of all backgrounds and ages. We are taking steps to meet that commitment in our employment practices, especially for members of traditionally underrepresented communities, including women, people of color, LGBTQ, and people who are differently abled.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/2350484-573943
Apr 30, 2022
Full time
What You Will Be Doing
In this position, you will be focusing your efforts on finding permanent homes for youth, especially those hardest to place, in the foster care system. It begins with learning about the youth on your case load, thoroughly reviewing their history, and listening to their needs. Then, it's about problem solving, advocacy, and finding past and current connections of the youth to help them find stability in their lives and raise their future.
Who We Are
We believe that every young person deserves to go through life knowing they have a caring adult by their side. So, every day, we show up for kids in foster care by listening to their needs and introducing them to adults they can rely on. We then surround those connections with support so that they grow into meaningful, lasting relationships that help our youth heal from the past. Because to truly raise the future, we must raise the bar for what it means to support vulnerable youth and families as they navigate life. That's what Raise the Future is all about.
What You Will Get To Learn
In this position, you will expand your knowledge of the child welfare system, learn about the dynamics of trauma with children and youth, and build upon your experience in advocacy. As a Youth Connections Advocate, you will also learn and implement the Dave Thomas Foundation's Wendy's Wonderful Kids child-focused recruitment model that is child-focused and evidence-based in helping youth achieve permanency.
Who We Are Seeking
The successful candidate is determined - driven by a purpose to achieve outcomes. We are also looking for someone who has a passion for finding connections for youth, and who is not shy. You must be an advocate for yourself and youth. This position is best suited for someone who is hard working and loves problem solving. Puzzle masters are welcome!
Qualifications include a bachelor's degree, preferably in social work or other related field (although a master's degree is better), and at least one year of experience working with older youth, preferably working in the child welfare system. This includes working with CASA, the judicial system, probation, department of human services, foster care, group homes, day treatment programs, or mental health. See Qualifications below for additional details.
What We Offer
As a nonprofit organization, we are mission driven, and our employees are highly engaged in the work they do. The best reward is when our efforts payoff and our youth find lasting connections with an adult.
We offer a great culture and a full benefits package too. We value the need for work life balance offering four (4) weeks of PTO, one (1) week of paid personal time, 10+ paid holidays per year, plus much more -- that's 35 paid days off per year! Our benefits include:
Health Insurance
Dental & vision insurance
100% Paid life, long-term and short-term disability insurance
Flexible Spending Accounts for healthcare and childcare
Health Savings Accounts
401k with matching contributions & immediate vesting
Flexible work arrangements available on case-by-case basis
Employee Assistance Program
Discount programs
Paid Parental Leave
The hiring range for this position is $52,000 - $55,000 annually*.
* Actual hiring range may vary based on qualifications and geographic location.
What You Will Be Able To Accomplish
As a Youth Connections Advocate, you will be building a network of supportive connections in the lives of children and youth, with the ultimate goal of helping them achieve legal permanency. In doing so, you will be raising the future for youth.
You Get to Work With You will join our diverse team of Youth Connection Advocates who are like-minded in their passion to make a difference in the lives of children and youth in foster care -- working closely with various stakeholders from multiple disciplines, including community leaders, CASA employees, case workers, attorneys, therapists, youth, judges, and more.
Qualifications
1-3 years of experience working within child welfare, including CASA, courts, probation, department of human services, foster care, group home, day treatment program, or mental health.
Bachelor's Degree in social work or related field.
General computer literacy required. Microsoft Office Suite and experience working within database (data mining) (preferred).
Up to 50% travel, mostly driving within the state, is required. Successful candidates have dependable transportation and must be insurable as a driver. A full list of driver qualifications can be found here: Driver Qualifications .
Ability and willingness to travel with flexibility to work evenings and occasional weekends.
Demonstrated ability to organize and manage multiple projects.
Demonstrated ability to cultivate strong working relationships with diverse populations, including public agency staff.
Willingness to engage in cold calling.
Excellent customer service skills.
Excellent verbal and written communication skills.
Preferred Qualifications
Master's Degree in Social Work.
Previous working experience with adoption or child welfare.
Bilingual.
Expertise in providing family support services.
Knowledgeable regarding impact of trauma and trauma-informed practices.
Serious candidates should submit a cover letter.
Raise the Future is more than an equal opportunity organization. We are committed to diversity and building an inclusive environment for people of all backgrounds and ages. We are taking steps to meet that commitment in our employment practices, especially for members of traditionally underrepresented communities, including women, people of color, LGBTQ, and people who are differently abled.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/2350484-573943
What You Will Be Doing
Our team of Family Support Practitioners provide support (via various combinations of TBRI® Caregiver training series, in-home coaching, connection groups, consultation, respite, specialized trainings, and resource coordination) to professionals and families (e.g., reunified biological families, foster families, kinship families, and adoptive families), to help them better understand behaviors and what to do about them, how trauma impacts the brain, body, development and wellbeing, and equipping participants with tools to use in the moment to address behaviors and create healing. The goal for this support is to increase stability and permanency for families.
Who We Are
At Raise the Future, we believe every young person deserves to go through life knowing they have a caring adult by their side. So, every day, we show up for kids in foster care by listening to their needs and introducing them to adults they can rely on. We then surround those connections with support so that they grow into meaningful, lasting relationships that help our youth heal from the past. Because to truly raise the future, we must raise the bar for what it means to support vulnerable youth and families as they navigate life.
Since our founding in 1983, Raise the Future has designed and implemented evidence-based, wraparound services that reduce the amount of time youth in foster care live without a permanent family. Our programs increase the likelihood of forming and sustaining positive connections that help to transform their futures.
What You Will Learn
As a Family Support Practitioner, you will learn and apply valuable tools and techniques of the Trust-Based Relational Intervention® (TBRI®), which is an evidence-based caregiving model rooted in attachment theory and developmental neuroscience and provides trauma-informed intervention tools designed to meet the complex needs of vulnerable children. You will also become credentialed as a TBRI® Practitioner.
Who We Are Seeking
The successful candidate is someone who understands complex developmental trauma, trauma-associated behavioral and developmental delays, and challenges related to permanency achieved through reunification, guardianship or adoption. You must be an advocate for youth, families, and the professionals that serve them and have an ability to engage with people in all walks of life. This position is best suited for someone who is tenacious, hardworking, enjoys facilitating training, and loves helping others.
Qualifications include a bachelor's degree preferably in social work, psychology, human development, or human services related field, and at least 1-3 years of experience working with child welfare, mental health, or permanency services.
See Qualifications below for additional details.
What We Offer
As a nonprofit organization, we are mission driven, and our employees are highly engaged in the work they do. The best reward is when our efforts payoff and youth leave the child welfare system and find lasting connections with families.
We offer a great culture and a full benefits package too. We value the need for work life balance offering four (4) weeks of PTO, one (1) week of paid personal time, 10+ paid holidays per year, plus much more-- that's 35+ paid days off per year! Our benefits also include:
Health Insurance
Dental & vision insurance
100% Paid life, long-term and short-term disability insurance
Flexible Spending Accounts for healthcare and childcare
Health Savings Accounts
401k with matching contributions & immediate vesting
Flexible work arrangements available on case-by-case basis
Employee Assistance Program
Discount programs
Paid Parental Leave
What You Will Be Able To Accomplish
As a Family Support Practitioner, you'll be building connections with youth, their families, and the professionals that serve them to provide support that allows them to make big changes--moving families from surviving to thriving and raising the future for youth. When this happens, our Training and Support Practitioners feel like superheroes!
You Get to Work With You will join our diverse team of Family Support Practitioners who are like-minded in their passion for raising the future for families with youth that have been involved in the child welfare system -- working closely with reunified biological families, kinship families, and adoptive families as well as multidisciplinary professionals that serve them.
This position will be working with stakeholders across Colorado, Nevada or Utah, and ideally the person in this role will reside within the service area. Applicants residing outside the service area are welcome to apply. Relocation assistance is not available.
Qualifications
Bachelor's Degree in social work, psychology, human development, or human services related field.
1-3 years' experience working with child welfare, mental health, permanency services.
Demonstrated understanding of complex developmental trauma, trauma-associated behavioral and developmental delays, and challenges related to permanency achieved through guardianship or adoption.
General computer literacy required.
Microsoft Office (Excel, Outlook, Word, PowerPoint).
Database & Reporting Systems.
Internet Research.
Up to 50% travel, mostly driving within the state, is required. Successful candidates have dependable transportation and must be insurable as a driver. A full list of driver qualifications can be found here: Driver Qualifications .
Ability and willingness to travel with flexibility to work evenings and occasional weekends.
Demonstrated ability to organize and manage multiple projects.
Demonstrated ability to cultivate strong working relationships with diverse populations, including public agency staff.
Excellent customer service skills.
Demonstrated ability to effectively build rapport with families, children and the professionals that serve them.
Excellent observational and assessment skills.
Demonstrate effective organization skills and proactive thinking.
Demonstrate diplomacy and networking skills.
Excellent verbal and written communication skills.
Ability to work autonomously as needed.
Preferred Qualifications
TBRI® Practitioner accreditation
5 or more years post-graduate experience working with children and families.
Master's Degree in Social Work
Prior experience facilitating virtual or classroom training in small and/or large groups.
Bilingual
Serious candidates should submit a cover letter.
Raise the Future is more than an equal opportunity organization. We are committed to diversity and building an inclusive environment for people of all backgrounds and ages. We are taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ+, and people who are differently abled. We know there are great candidates who won't fit everything we've described above, or who have important skills we haven't considered. If that's you, please don't hesitate to apply and tell us about yourself.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/2281945-573943
Mar 18, 2022
Full time
What You Will Be Doing
Our team of Family Support Practitioners provide support (via various combinations of TBRI® Caregiver training series, in-home coaching, connection groups, consultation, respite, specialized trainings, and resource coordination) to professionals and families (e.g., reunified biological families, foster families, kinship families, and adoptive families), to help them better understand behaviors and what to do about them, how trauma impacts the brain, body, development and wellbeing, and equipping participants with tools to use in the moment to address behaviors and create healing. The goal for this support is to increase stability and permanency for families.
Who We Are
At Raise the Future, we believe every young person deserves to go through life knowing they have a caring adult by their side. So, every day, we show up for kids in foster care by listening to their needs and introducing them to adults they can rely on. We then surround those connections with support so that they grow into meaningful, lasting relationships that help our youth heal from the past. Because to truly raise the future, we must raise the bar for what it means to support vulnerable youth and families as they navigate life.
Since our founding in 1983, Raise the Future has designed and implemented evidence-based, wraparound services that reduce the amount of time youth in foster care live without a permanent family. Our programs increase the likelihood of forming and sustaining positive connections that help to transform their futures.
What You Will Learn
As a Family Support Practitioner, you will learn and apply valuable tools and techniques of the Trust-Based Relational Intervention® (TBRI®), which is an evidence-based caregiving model rooted in attachment theory and developmental neuroscience and provides trauma-informed intervention tools designed to meet the complex needs of vulnerable children. You will also become credentialed as a TBRI® Practitioner.
Who We Are Seeking
The successful candidate is someone who understands complex developmental trauma, trauma-associated behavioral and developmental delays, and challenges related to permanency achieved through reunification, guardianship or adoption. You must be an advocate for youth, families, and the professionals that serve them and have an ability to engage with people in all walks of life. This position is best suited for someone who is tenacious, hardworking, enjoys facilitating training, and loves helping others.
Qualifications include a bachelor's degree preferably in social work, psychology, human development, or human services related field, and at least 1-3 years of experience working with child welfare, mental health, or permanency services.
See Qualifications below for additional details.
What We Offer
As a nonprofit organization, we are mission driven, and our employees are highly engaged in the work they do. The best reward is when our efforts payoff and youth leave the child welfare system and find lasting connections with families.
We offer a great culture and a full benefits package too. We value the need for work life balance offering four (4) weeks of PTO, one (1) week of paid personal time, 10+ paid holidays per year, plus much more-- that's 35+ paid days off per year! Our benefits also include:
Health Insurance
Dental & vision insurance
100% Paid life, long-term and short-term disability insurance
Flexible Spending Accounts for healthcare and childcare
Health Savings Accounts
401k with matching contributions & immediate vesting
Flexible work arrangements available on case-by-case basis
Employee Assistance Program
Discount programs
Paid Parental Leave
What You Will Be Able To Accomplish
As a Family Support Practitioner, you'll be building connections with youth, their families, and the professionals that serve them to provide support that allows them to make big changes--moving families from surviving to thriving and raising the future for youth. When this happens, our Training and Support Practitioners feel like superheroes!
You Get to Work With You will join our diverse team of Family Support Practitioners who are like-minded in their passion for raising the future for families with youth that have been involved in the child welfare system -- working closely with reunified biological families, kinship families, and adoptive families as well as multidisciplinary professionals that serve them.
This position will be working with stakeholders across Colorado, Nevada or Utah, and ideally the person in this role will reside within the service area. Applicants residing outside the service area are welcome to apply. Relocation assistance is not available.
Qualifications
Bachelor's Degree in social work, psychology, human development, or human services related field.
1-3 years' experience working with child welfare, mental health, permanency services.
Demonstrated understanding of complex developmental trauma, trauma-associated behavioral and developmental delays, and challenges related to permanency achieved through guardianship or adoption.
General computer literacy required.
Microsoft Office (Excel, Outlook, Word, PowerPoint).
Database & Reporting Systems.
Internet Research.
Up to 50% travel, mostly driving within the state, is required. Successful candidates have dependable transportation and must be insurable as a driver. A full list of driver qualifications can be found here: Driver Qualifications .
Ability and willingness to travel with flexibility to work evenings and occasional weekends.
Demonstrated ability to organize and manage multiple projects.
Demonstrated ability to cultivate strong working relationships with diverse populations, including public agency staff.
Excellent customer service skills.
Demonstrated ability to effectively build rapport with families, children and the professionals that serve them.
Excellent observational and assessment skills.
Demonstrate effective organization skills and proactive thinking.
Demonstrate diplomacy and networking skills.
Excellent verbal and written communication skills.
Ability to work autonomously as needed.
Preferred Qualifications
TBRI® Practitioner accreditation
5 or more years post-graduate experience working with children and families.
Master's Degree in Social Work
Prior experience facilitating virtual or classroom training in small and/or large groups.
Bilingual
Serious candidates should submit a cover letter.
Raise the Future is more than an equal opportunity organization. We are committed to diversity and building an inclusive environment for people of all backgrounds and ages. We are taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ+, and people who are differently abled. We know there are great candidates who won't fit everything we've described above, or who have important skills we haven't considered. If that's you, please don't hesitate to apply and tell us about yourself.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/2281945-573943
What You Will Be Doing
In this position, you will be focusing your efforts on finding permanent homes for youth, especially those hardest to place, in the foster care system. It begins with learning about the youth on your case load, thoroughly reviewing their history, and listening to their needs. Then, it's about problem solving, advocacy, and finding past and current connections of the youth to help them find stability in their lives and raise their future.
Who We Are
We believe that every young person deserves to go through life knowing they have a caring adult by their side. So, every day, we show up for kids in foster care by listening to their needs and introducing them to adults they can rely on. We then surround those connections with support so that they grow into meaningful, lasting relationships that help our youth heal from the past. Because to truly raise the future, we must raise the bar for what it means to support vulnerable youth and families as they navigate life. That's what Raise the Future is all about.
What You Will Get To Learn
In this position, you will expand your knowledge of the child welfare system, learn about the dynamics of trauma with children and youth, and build upon your experience in advocacy. As a Youth Connections Advocate, you will also learn and implement the Dave Thomas Foundation's Wendy's Wonderful Kids child-focused recruitment model that is child-focused and evidence-based in helping youth achieve permanency.
Who We Are Seeking
The successful candidate is determined - driven by a purpose to achieve outcomes. We are also looking for someone who has a passion for finding connections for youth, and who is not shy. You must be an advocate for yourself and youth. This position is best suited for someone who is hard working and loves problem solving. Puzzle masters are welcome!
Qualifications include a bachelor's degree, preferably in social work or other related field (although a master's degree is better), and at least one year of experience working with older youth, preferably working in the child welfare system. This includes working with CASA, the judicial system, probation, department of human services, foster care, group homes, day treatment programs, or mental health. See Qualifications below for additional details.
What We Offer
As a nonprofit organization, we are mission driven, and our employees are highly engaged in the work they do. The best reward is when our efforts payoff and our youth find lasting connections with an adult.
We offer a great culture and a full benefits package too. We value the need for work life balance offering four (4) weeks of PTO, one (1) week of paid personal time, 10+ paid holidays per year, plus much more -- that's 35 paid days off per year! Our benefits include:
Health Insurance
Dental & vision insurance
100% Paid life, long-term and short-term disability insurance
Flexible Spending Accounts for healthcare and childcare
Health Savings Accounts
401k with matching contributions & immediate vesting
Flexible work arrangements available on case-by-case basis
Employee Assistance Program
Discount programs
Paid Parental Leave
The hiring range for this position is $52,000 - $55,000 annually*.
* Actual hiring range may vary based on qualifications and geographic location.
What You Will Be Able To Accomplish
As a Youth Connections Advocate, you will be building a network of supportive connections in the lives of children and youth, with the ultimate goal of helping them achieve legal permanency. In doing so, you will be raising the future for youth.
You Get to Work With You will join our diverse team of Youth Connection Advocates who are like-minded in their passion to make a difference in the lives of children and youth in foster care -- working closely with various stakeholders from multiple disciplines, including community leaders, CASA employees, case workers, attorneys, therapists, youth, judges, and more.
Qualifications
1-3 years of experience working within child welfare, including CASA, courts, probation, department of human services, foster care, group home, day treatment program, or mental health.
Bachelor's Degree in social work or related field.
General computer literacy required. Microsoft Office Suite and experience working within database (data mining) (preferred).
Up to 50% travel, mostly driving within the state, is required. Successful candidates have dependable transportation and must be insurable as a driver. A full list of driver qualifications can be found here: Driver Qualifications .
Ability and willingness to travel with flexibility to work evenings and occasional weekends.
Demonstrated ability to organize and manage multiple projects.
Demonstrated ability to cultivate strong working relationships with diverse populations, including public agency staff.
Willingness to engage in cold calling.
Excellent customer service skills.
Excellent verbal and written communication skills.
Preferred Qualifications
Master's Degree in Social Work.
Previous working experience with adoption or child welfare.
Bilingual.
Expertise in providing family support services.
Knowledgeable regarding impact of trauma and trauma-informed practices.
Serious candidates should submit a cover letter.
Raise the Future is more than an equal opportunity organization. We are committed to diversity and building an inclusive environment for people of all backgrounds and ages. We are taking steps to meet that commitment in our employment practices, especially for members of traditionally underrepresented communities, including women, people of color, LGBTQ, and people who are differently abled.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1998550-573943
Sep 27, 2021
Full time
What You Will Be Doing
In this position, you will be focusing your efforts on finding permanent homes for youth, especially those hardest to place, in the foster care system. It begins with learning about the youth on your case load, thoroughly reviewing their history, and listening to their needs. Then, it's about problem solving, advocacy, and finding past and current connections of the youth to help them find stability in their lives and raise their future.
Who We Are
We believe that every young person deserves to go through life knowing they have a caring adult by their side. So, every day, we show up for kids in foster care by listening to their needs and introducing them to adults they can rely on. We then surround those connections with support so that they grow into meaningful, lasting relationships that help our youth heal from the past. Because to truly raise the future, we must raise the bar for what it means to support vulnerable youth and families as they navigate life. That's what Raise the Future is all about.
What You Will Get To Learn
In this position, you will expand your knowledge of the child welfare system, learn about the dynamics of trauma with children and youth, and build upon your experience in advocacy. As a Youth Connections Advocate, you will also learn and implement the Dave Thomas Foundation's Wendy's Wonderful Kids child-focused recruitment model that is child-focused and evidence-based in helping youth achieve permanency.
Who We Are Seeking
The successful candidate is determined - driven by a purpose to achieve outcomes. We are also looking for someone who has a passion for finding connections for youth, and who is not shy. You must be an advocate for yourself and youth. This position is best suited for someone who is hard working and loves problem solving. Puzzle masters are welcome!
Qualifications include a bachelor's degree, preferably in social work or other related field (although a master's degree is better), and at least one year of experience working with older youth, preferably working in the child welfare system. This includes working with CASA, the judicial system, probation, department of human services, foster care, group homes, day treatment programs, or mental health. See Qualifications below for additional details.
What We Offer
As a nonprofit organization, we are mission driven, and our employees are highly engaged in the work they do. The best reward is when our efforts payoff and our youth find lasting connections with an adult.
We offer a great culture and a full benefits package too. We value the need for work life balance offering four (4) weeks of PTO, one (1) week of paid personal time, 10+ paid holidays per year, plus much more -- that's 35 paid days off per year! Our benefits include:
Health Insurance
Dental & vision insurance
100% Paid life, long-term and short-term disability insurance
Flexible Spending Accounts for healthcare and childcare
Health Savings Accounts
401k with matching contributions & immediate vesting
Flexible work arrangements available on case-by-case basis
Employee Assistance Program
Discount programs
Paid Parental Leave
The hiring range for this position is $52,000 - $55,000 annually*.
* Actual hiring range may vary based on qualifications and geographic location.
What You Will Be Able To Accomplish
As a Youth Connections Advocate, you will be building a network of supportive connections in the lives of children and youth, with the ultimate goal of helping them achieve legal permanency. In doing so, you will be raising the future for youth.
You Get to Work With You will join our diverse team of Youth Connection Advocates who are like-minded in their passion to make a difference in the lives of children and youth in foster care -- working closely with various stakeholders from multiple disciplines, including community leaders, CASA employees, case workers, attorneys, therapists, youth, judges, and more.
Qualifications
1-3 years of experience working within child welfare, including CASA, courts, probation, department of human services, foster care, group home, day treatment program, or mental health.
Bachelor's Degree in social work or related field.
General computer literacy required. Microsoft Office Suite and experience working within database (data mining) (preferred).
Up to 50% travel, mostly driving within the state, is required. Successful candidates have dependable transportation and must be insurable as a driver. A full list of driver qualifications can be found here: Driver Qualifications .
Ability and willingness to travel with flexibility to work evenings and occasional weekends.
Demonstrated ability to organize and manage multiple projects.
Demonstrated ability to cultivate strong working relationships with diverse populations, including public agency staff.
Willingness to engage in cold calling.
Excellent customer service skills.
Excellent verbal and written communication skills.
Preferred Qualifications
Master's Degree in Social Work.
Previous working experience with adoption or child welfare.
Bilingual.
Expertise in providing family support services.
Knowledgeable regarding impact of trauma and trauma-informed practices.
Serious candidates should submit a cover letter.
Raise the Future is more than an equal opportunity organization. We are committed to diversity and building an inclusive environment for people of all backgrounds and ages. We are taking steps to meet that commitment in our employment practices, especially for members of traditionally underrepresented communities, including women, people of color, LGBTQ, and people who are differently abled.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1998550-573943
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
Background
CRS’s Mission & Mobilization Division is building a movement of millions of people in the United States to increase the Church’s impact and influence in combatting global poverty, violence and injustice. Animated by our Catholic faith’s call to action to alleviate suffering and work to create a more just world for the world’s poorest, most marginalized and vulnerable people, CRS’ Movement Building strategy is the outward expression of missionary discipleship—calling forth leaders who have encountered Christ in the face of the poor, becoming prophetic advocates for justice and the common good.
Job Summary
The primary responsibilities of the Bilingual Administrative Coordinator II are to provide overall support to the Movement-Building and Issue-Based Campaign team within CRS’ Mission & Mobilization (M2) division. This includes administrative and project support relevant to the Movement-Building and Issue-Based Campaigning department, sharing pertinent information, and report preparation.
This position is responsible for coordinating projects that involve working with staff at all levels and supporters.
The Bilingual Administrative Coordinator II is responsible for virtual and in-person event planning, calendar management, travel arrangements and logistical support, translation and interpretation (English/Spanish), and budget.
Roles and Key Responsibilities
Event Planning and Travel Logistics for Chapter Management, Campaigns and Hispanic Engagement
Plans agendas, schedules, and coordinates logistics for internal/external meetings and events for the Director, Movement-building & Issue-based Campaigns, for the Director of the Campaign Team, and three (3) National Advisors
Arranges travel for the Director, Movement-building & Issue-based Campaigns, for the Director of the Campaign Team, and (3) National Advisors including but not limited to coordination of tickets, visas, processing travel-expense reporting and reimbursements.
Provides travel support for international immersion trips, speakers tours and advocacy Hill days
Serves on M2’s virtual production team handling all aspects of some virtual events, including video recording, production and publishing
Finance & Budget
Collaborates with Executive Assistant to manage departmental financial matters, including ongoing monitoring of budgets across all units, credit card reconciliation, payment processing, and guidance regarding financial systems and processes
Data and Communications Platforms
Manages content for relevant SharePoint sites and Microsoft (MS) Teams channels, including posting documents, sharing relevant communications, and organizing information
Updates Gateway data and runs Gateway reports
Update and curate bilingual content for constituent digital platforms, including, Gateway Communities
Translation Interpretation & Support
Translates (English/Spanish) materials for a variety of audiences: internal and external
Interprets (English/Spanish) for M2 events as necessary
Provides translation support for telephone inquiries as needed
Administrative Support
Facilitates engagement of consultants, and hiring of interns and/or summer hires as needed
Formats, edits, proofreads, reproduces, and distributes materials, including PowerPoint presentations, spreadsheets, reports, and other documents in English and Spanish as needed
Attends meetings and produces meeting minutes and notes as needed
Manages departmental timesheets and monitors leave requests
Orders supplies and equipment as needed
Serves as the department’s CRS brand ambassador to ensure adherence to CRS guidelines in collaboration with Marketing and Communication (MARCOM)
Manages routine inquiries received by the department and Director II, Movement-building & Issue-based Campaign team (English/Spanish)
Conducts research as necessary for various projects
Supports other units within Mission & Mobilization as needed
Qualifications
Basic Qualifications
Education and Experience
Required: Associates degree in a related field. Bachelor’s degree a plus
3+ years of administrative experience in a fast-paced office environment
Required Languages – Bilingual (English, Spanish)
Work hours : Regular core hours plus must be available to work limited (no more than 5 hours per month) weeknight hours and limited weekend hours (no more than 3 hours per month).
Travel : Not applicable
Knowledge, Skills and Abilities (SKAs)
Strong communication skills, both oral and written
Excellent organizational skills and strong attention to detail
Proactive approach to responsibility and team building
Creative approach to work with emphasis on systems efficiency
Proficiency with MS Office 365 Suite including Outlook, Word, Excel and Power Point; familiarity with SharePoint
Financial or budget experience a plus
Ability to work under pressure, handle demands of multiple people and priorities, functioning independently or in coordination with others
Ability to handle routine work as well as special assignments; willingness to develop new skills
Consistently exercises good judgment regarding priorities and workflow
Ability to initiate projects, consulting with appropriate staff as needed and see tasks through to completion
Preferred Qualifications
Working knowledge of Catholic Church structure
Familiarity with customer relations databases or previous experience with constituent relationship management (CRM) database such as Salesforce
Agency-wide Competencies
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
Integrity
Continuous Improvement & Innovation
Builds Relationships
Develops Talent
Strategic Mindset
Accountability & Stewardship
Supervisory Responsibilities As needed: interns and summer-hires
What we offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
NOTE: All interested applicants must be authorized to work in the U.S. at the time of application.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
EOE/M/F/D/V - CRS is an Equal Opportunity Employer.
Sep 20, 2021
Full time
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
Background
CRS’s Mission & Mobilization Division is building a movement of millions of people in the United States to increase the Church’s impact and influence in combatting global poverty, violence and injustice. Animated by our Catholic faith’s call to action to alleviate suffering and work to create a more just world for the world’s poorest, most marginalized and vulnerable people, CRS’ Movement Building strategy is the outward expression of missionary discipleship—calling forth leaders who have encountered Christ in the face of the poor, becoming prophetic advocates for justice and the common good.
Job Summary
The primary responsibilities of the Bilingual Administrative Coordinator II are to provide overall support to the Movement-Building and Issue-Based Campaign team within CRS’ Mission & Mobilization (M2) division. This includes administrative and project support relevant to the Movement-Building and Issue-Based Campaigning department, sharing pertinent information, and report preparation.
This position is responsible for coordinating projects that involve working with staff at all levels and supporters.
The Bilingual Administrative Coordinator II is responsible for virtual and in-person event planning, calendar management, travel arrangements and logistical support, translation and interpretation (English/Spanish), and budget.
Roles and Key Responsibilities
Event Planning and Travel Logistics for Chapter Management, Campaigns and Hispanic Engagement
Plans agendas, schedules, and coordinates logistics for internal/external meetings and events for the Director, Movement-building & Issue-based Campaigns, for the Director of the Campaign Team, and three (3) National Advisors
Arranges travel for the Director, Movement-building & Issue-based Campaigns, for the Director of the Campaign Team, and (3) National Advisors including but not limited to coordination of tickets, visas, processing travel-expense reporting and reimbursements.
Provides travel support for international immersion trips, speakers tours and advocacy Hill days
Serves on M2’s virtual production team handling all aspects of some virtual events, including video recording, production and publishing
Finance & Budget
Collaborates with Executive Assistant to manage departmental financial matters, including ongoing monitoring of budgets across all units, credit card reconciliation, payment processing, and guidance regarding financial systems and processes
Data and Communications Platforms
Manages content for relevant SharePoint sites and Microsoft (MS) Teams channels, including posting documents, sharing relevant communications, and organizing information
Updates Gateway data and runs Gateway reports
Update and curate bilingual content for constituent digital platforms, including, Gateway Communities
Translation Interpretation & Support
Translates (English/Spanish) materials for a variety of audiences: internal and external
Interprets (English/Spanish) for M2 events as necessary
Provides translation support for telephone inquiries as needed
Administrative Support
Facilitates engagement of consultants, and hiring of interns and/or summer hires as needed
Formats, edits, proofreads, reproduces, and distributes materials, including PowerPoint presentations, spreadsheets, reports, and other documents in English and Spanish as needed
Attends meetings and produces meeting minutes and notes as needed
Manages departmental timesheets and monitors leave requests
Orders supplies and equipment as needed
Serves as the department’s CRS brand ambassador to ensure adherence to CRS guidelines in collaboration with Marketing and Communication (MARCOM)
Manages routine inquiries received by the department and Director II, Movement-building & Issue-based Campaign team (English/Spanish)
Conducts research as necessary for various projects
Supports other units within Mission & Mobilization as needed
Qualifications
Basic Qualifications
Education and Experience
Required: Associates degree in a related field. Bachelor’s degree a plus
3+ years of administrative experience in a fast-paced office environment
Required Languages – Bilingual (English, Spanish)
Work hours : Regular core hours plus must be available to work limited (no more than 5 hours per month) weeknight hours and limited weekend hours (no more than 3 hours per month).
Travel : Not applicable
Knowledge, Skills and Abilities (SKAs)
Strong communication skills, both oral and written
Excellent organizational skills and strong attention to detail
Proactive approach to responsibility and team building
Creative approach to work with emphasis on systems efficiency
Proficiency with MS Office 365 Suite including Outlook, Word, Excel and Power Point; familiarity with SharePoint
Financial or budget experience a plus
Ability to work under pressure, handle demands of multiple people and priorities, functioning independently or in coordination with others
Ability to handle routine work as well as special assignments; willingness to develop new skills
Consistently exercises good judgment regarding priorities and workflow
Ability to initiate projects, consulting with appropriate staff as needed and see tasks through to completion
Preferred Qualifications
Working knowledge of Catholic Church structure
Familiarity with customer relations databases or previous experience with constituent relationship management (CRM) database such as Salesforce
Agency-wide Competencies
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
Integrity
Continuous Improvement & Innovation
Builds Relationships
Develops Talent
Strategic Mindset
Accountability & Stewardship
Supervisory Responsibilities As needed: interns and summer-hires
What we offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
NOTE: All interested applicants must be authorized to work in the U.S. at the time of application.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
EOE/M/F/D/V - CRS is an Equal Opportunity Employer.
As an experienced customer service representative, its time to take your experience to the next level and become a customer advocate supporting a high-end, luxury automotive brand. Join us in providing an exceptional customer service experience as an Bilingual French-English Automotive Brand Ambassador with TTEC in Duluth, GA.
What You'll be Doing
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.
As a TTEC Customer Experience Champion, You'll Enjoy
Competitive hourly wage with performance based bonuses
Knowledgeable, encouraging, and present leadership
Career-growth and lots of learning opportunities for aspiring minds
Paid training
Health and wellness benefits
and other awesome perks
On a typical day, you'll
Answer questions on products and services
Assist customers with how-to's
Address and resolve customer concerns to achieve first contact resolution
Deliver amazing customer service
Why You? What You Bring
Remarkable verbal and written skills in both French and English
Exceptional customer service experience; automotive experience preferred
Excellent communication skills – for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab
Empathy is the key – it's so important it bears repeating
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. #ttectop
: US-GA-Duluth
: _Customer Care Representative
Jun 17, 2021
Full time
As an experienced customer service representative, its time to take your experience to the next level and become a customer advocate supporting a high-end, luxury automotive brand. Join us in providing an exceptional customer service experience as an Bilingual French-English Automotive Brand Ambassador with TTEC in Duluth, GA.
What You'll be Doing
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.
As a TTEC Customer Experience Champion, You'll Enjoy
Competitive hourly wage with performance based bonuses
Knowledgeable, encouraging, and present leadership
Career-growth and lots of learning opportunities for aspiring minds
Paid training
Health and wellness benefits
and other awesome perks
On a typical day, you'll
Answer questions on products and services
Assist customers with how-to's
Address and resolve customer concerns to achieve first contact resolution
Deliver amazing customer service
Why You? What You Bring
Remarkable verbal and written skills in both French and English
Exceptional customer service experience; automotive experience preferred
Excellent communication skills – for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab
Empathy is the key – it's so important it bears repeating
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
The passion and drive to make a difference
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. #ttectop
: US-GA-Duluth
: _Customer Care Representative