Writers Theatre Position: Box Office Associate
Location: Glencoe, IL
Department: Box Office
Classification: Part-Time
Salary: $15/hour
About Writers Theatre
Writers Theatre (WT) is a nationally-recognized, award-winning theatre company located on the North Shore of Chicago with a pre-pandemic annual operating budget of $6.5 Million. Known for the consistent high quality and intimacy of its productions, WT is focused on the power of the written word and dedicated to the artists who bring that word to life. Having captivated audiences for years with its commitment to creating the most intimate theatrical experience possible, the theatre is now a major Chicagoland cultural destination with a national reputation for excellence, being called “America’s finest regional theater company” by The Wall Street Journal . Under the leadership of Executive Director Kathryn M. Lipuma and Interim Artistic Director Bobby Kennedy, the company is charting a path forward for its future.
SUMMARY:
Writers Theatre seeks a Box Office Associate to assist in the daily operations of the Box Office including processing transactions and providing exemplary customer service.
DUTIES AND RESPONSIBILITIES:
Answering phones and emails.
Processing ticket sales, exchanges and season subscriptions
Providing tech support to patrons as they view digital programming
Serving as a will call agent for performances, ensuring a smooth and efficient pre-show experience.
Assisting patrons with questions, accessibility needs and/or ticketing issues.
Performing other duties as assigned.
QUALIFICATIONS:
Friendly personality and the ability to work as part of a team.
Organizational and time-management skills, with the ability to multi-task.
Professional demeanor while working under pressure with the ability to remain calm and collected.
Flexibility and willingness to adapt to changing policies and procedures.
A combination of afternoon, evening and weekend availability is required.
Proficiency in Microsoft Word, Excel and Outlook required.
Previous customer service experience preferred.
Cash handling experience preferred.
Must be able to comply with organizational COVID safety policies and procedures
A commitment to ethical conduct in all aspects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to the protection of confidential information to which this position has access
COVID Safety
WT requires proof of COVID-19 vaccination as a term of employment.
Commitment to Equity, Diversity, and Inclusion
WT is deeply committed to creating and sustaining an organizational culture that values equity, diversity, and inclusion, as well as promoting a safe, supportive, and collaborative work environment conducive to professional and personal growth. A successful candidate will share these values.
WT is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, or veteran status.
Please find more information on our culture and specific policies at the following links:
https://www.writerstheatre.org/working-at-wt
https://www.writerstheatre.org/filebin/pdfs/Writers_Theatre_Anti-Harassment_Policy_and_Complaint_Procedure.pdf
https://www.writerstheatre.org/our-code-of-conduct
https://www.writerstheatre.org/edi-at-wt
To Apply
Qualified and interested candidates should email a cover letter, resume and any salary requirements to bom@writerstheatre.org . No phone calls please.
Want to help us improve our hiring process? Please include where you found this job posting when you email us your materials.
May 27, 2022
Part time
Writers Theatre Position: Box Office Associate
Location: Glencoe, IL
Department: Box Office
Classification: Part-Time
Salary: $15/hour
About Writers Theatre
Writers Theatre (WT) is a nationally-recognized, award-winning theatre company located on the North Shore of Chicago with a pre-pandemic annual operating budget of $6.5 Million. Known for the consistent high quality and intimacy of its productions, WT is focused on the power of the written word and dedicated to the artists who bring that word to life. Having captivated audiences for years with its commitment to creating the most intimate theatrical experience possible, the theatre is now a major Chicagoland cultural destination with a national reputation for excellence, being called “America’s finest regional theater company” by The Wall Street Journal . Under the leadership of Executive Director Kathryn M. Lipuma and Interim Artistic Director Bobby Kennedy, the company is charting a path forward for its future.
SUMMARY:
Writers Theatre seeks a Box Office Associate to assist in the daily operations of the Box Office including processing transactions and providing exemplary customer service.
DUTIES AND RESPONSIBILITIES:
Answering phones and emails.
Processing ticket sales, exchanges and season subscriptions
Providing tech support to patrons as they view digital programming
Serving as a will call agent for performances, ensuring a smooth and efficient pre-show experience.
Assisting patrons with questions, accessibility needs and/or ticketing issues.
Performing other duties as assigned.
QUALIFICATIONS:
Friendly personality and the ability to work as part of a team.
Organizational and time-management skills, with the ability to multi-task.
Professional demeanor while working under pressure with the ability to remain calm and collected.
Flexibility and willingness to adapt to changing policies and procedures.
A combination of afternoon, evening and weekend availability is required.
Proficiency in Microsoft Word, Excel and Outlook required.
Previous customer service experience preferred.
Cash handling experience preferred.
Must be able to comply with organizational COVID safety policies and procedures
A commitment to ethical conduct in all aspects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to the protection of confidential information to which this position has access
COVID Safety
WT requires proof of COVID-19 vaccination as a term of employment.
Commitment to Equity, Diversity, and Inclusion
WT is deeply committed to creating and sustaining an organizational culture that values equity, diversity, and inclusion, as well as promoting a safe, supportive, and collaborative work environment conducive to professional and personal growth. A successful candidate will share these values.
WT is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, or veteran status.
Please find more information on our culture and specific policies at the following links:
https://www.writerstheatre.org/working-at-wt
https://www.writerstheatre.org/filebin/pdfs/Writers_Theatre_Anti-Harassment_Policy_and_Complaint_Procedure.pdf
https://www.writerstheatre.org/our-code-of-conduct
https://www.writerstheatre.org/edi-at-wt
To Apply
Qualified and interested candidates should email a cover letter, resume and any salary requirements to bom@writerstheatre.org . No phone calls please.
Want to help us improve our hiring process? Please include where you found this job posting when you email us your materials.
Writers Theatre Position: Audience Services Associate
Location: Glencoe, IL
Department: Audience Services
Classification: Part-Time
Salary: $15/ hour
About Writers Theatre
Writers Theatre (WT) is a nationally-recognized, award-winning theatre company located on the North Shore of Chicago with a pre-pandemic annual operating budget of $6.5 Million. Known for the consistent high quality and intimacy of its productions, WT is focused on the power of the written word and dedicated to the artists who bring that word to life. Having captivated audiences for years with its commitment to creating the most intimate theatrical experience possible, the theatre is now a major Chicagoland cultural destination with a national reputation for excellence, being called “America’s finest regional theater company” by The Wall Street Journal . Under the leadership of Executive Director Kathryn M. Lipuma and Interim Artistic Director Bobby Kennedy, the company is charting a path forward for its future.
Position Summary
SUMMARY:
Writers Theatre seeks an Audience Services Associate to coordinate front of house operations during performances and special events and will collaborate with the Box Office and Stage Management staff to maintain smooth front-facing operations and provide industry-leading customer service, with the ultimate goal of maximizing the customer experience.
DUTIES AND RESPONSIBILITIES:
House Management
Serve as House Manager for public performances and special events.
Coordinate with box office staff on seating holds and patron information.
Assist patrons with questions, accessibility needs and/or seating issues.
Train and manage volunteer ushers on a nightly basis.
Communicate with stage management staff on nightly operations schedule (house opening, start of performance, late seating).
If the production allows, late seat patrons after the performance begins.
Monitor activity during performances.
Communicate and assist with security and emergency incidents.
Prepare House Manager and Concessions performance reports
Operate WT Digital Signage during performances and special events, as needed.
Maintain cleanliness of Front of House areas including lobby, restrooms, concession center, and other public spaces.
Assist with other duties, as assigned.
Concessions
Provide Bar/Concessions service for public performances and special events.
Set up and tear down bar, including displays, concessions, and drink preparation.
Assist patrons with concessions and drink selections, providing descriptions and suggestions
Process payments through Square POS system.
Prepare and deliver pre-order intermission drinks and concessions.
Track concessions inventory and communicate restocking needs.
Prepare and reconcile concessions sales reports.
Ensure displays and lobby areas are clean and accessible.
Other duties, as assigned.
QUALIFICATIONS:
Top level customer service experience required.
Experience in theatrical operations preferred.
Bartending or foodservice experience a plus.
Outgoing, accessible personality with the ability to speak in front of people.
Superior organizational and time-management skills, with the ability to multi-task.
Professional demeanor while working under pressure.
Experience with POS systems a plus.
Strong interest in and passion for live theatre.
Must be 21 years of age or older.
BASSET and Food Handlers’ certifications preferred; training will be provided to selected candidate.
Afternoon, evening and weekend availability is required and will be taken into serious consideration when selecting candidates.
Must be able to comply with organizational COVID safety policies and procedures
A commitment to ethical conduct in all aspects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to the protection of confidential information to which this position has access
COVID Safety
WT requires proof of COVID-19 vaccination as a term of employment.
Commitment to Equity, Diversity, and Inclusion
WT is deeply committed to creating and sustaining an organizational culture that values equity, diversity, and inclusion, as well as promoting a safe, supportive, and collaborative work environment conducive to professional and personal growth. A successful candidate will share these values.
WT is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, or veteran status.
Please find more information on our culture and specific policies at the following links:
https://www.writerstheatre.org/working-at-wt
https://www.writerstheatre.org/filebin/pdfs/Writers_Theatre_Anti-Harassment_Policy_and_Complaint_Procedure.pdf
https://www.writerstheatre.org/our-code-of-conduct
https://www.writerstheatre.org/edi-at-wt
To Apply
Please send a resume plus an expression of interest (video, audio, written) that speak to interests, skills, accomplishments, and characteristics that distinguish yourself to Jason Vences at jvences@writerstheatre.org .
Please include in the subject line of the email “Audience Services Associate Application”. No phone calls please.
Want to help us improve our hiring process? Please include where you found this job posting when you email us your materials.
May 27, 2022
Part time
Writers Theatre Position: Audience Services Associate
Location: Glencoe, IL
Department: Audience Services
Classification: Part-Time
Salary: $15/ hour
About Writers Theatre
Writers Theatre (WT) is a nationally-recognized, award-winning theatre company located on the North Shore of Chicago with a pre-pandemic annual operating budget of $6.5 Million. Known for the consistent high quality and intimacy of its productions, WT is focused on the power of the written word and dedicated to the artists who bring that word to life. Having captivated audiences for years with its commitment to creating the most intimate theatrical experience possible, the theatre is now a major Chicagoland cultural destination with a national reputation for excellence, being called “America’s finest regional theater company” by The Wall Street Journal . Under the leadership of Executive Director Kathryn M. Lipuma and Interim Artistic Director Bobby Kennedy, the company is charting a path forward for its future.
Position Summary
SUMMARY:
Writers Theatre seeks an Audience Services Associate to coordinate front of house operations during performances and special events and will collaborate with the Box Office and Stage Management staff to maintain smooth front-facing operations and provide industry-leading customer service, with the ultimate goal of maximizing the customer experience.
DUTIES AND RESPONSIBILITIES:
House Management
Serve as House Manager for public performances and special events.
Coordinate with box office staff on seating holds and patron information.
Assist patrons with questions, accessibility needs and/or seating issues.
Train and manage volunteer ushers on a nightly basis.
Communicate with stage management staff on nightly operations schedule (house opening, start of performance, late seating).
If the production allows, late seat patrons after the performance begins.
Monitor activity during performances.
Communicate and assist with security and emergency incidents.
Prepare House Manager and Concessions performance reports
Operate WT Digital Signage during performances and special events, as needed.
Maintain cleanliness of Front of House areas including lobby, restrooms, concession center, and other public spaces.
Assist with other duties, as assigned.
Concessions
Provide Bar/Concessions service for public performances and special events.
Set up and tear down bar, including displays, concessions, and drink preparation.
Assist patrons with concessions and drink selections, providing descriptions and suggestions
Process payments through Square POS system.
Prepare and deliver pre-order intermission drinks and concessions.
Track concessions inventory and communicate restocking needs.
Prepare and reconcile concessions sales reports.
Ensure displays and lobby areas are clean and accessible.
Other duties, as assigned.
QUALIFICATIONS:
Top level customer service experience required.
Experience in theatrical operations preferred.
Bartending or foodservice experience a plus.
Outgoing, accessible personality with the ability to speak in front of people.
Superior organizational and time-management skills, with the ability to multi-task.
Professional demeanor while working under pressure.
Experience with POS systems a plus.
Strong interest in and passion for live theatre.
Must be 21 years of age or older.
BASSET and Food Handlers’ certifications preferred; training will be provided to selected candidate.
Afternoon, evening and weekend availability is required and will be taken into serious consideration when selecting candidates.
Must be able to comply with organizational COVID safety policies and procedures
A commitment to ethical conduct in all aspects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to the protection of confidential information to which this position has access
COVID Safety
WT requires proof of COVID-19 vaccination as a term of employment.
Commitment to Equity, Diversity, and Inclusion
WT is deeply committed to creating and sustaining an organizational culture that values equity, diversity, and inclusion, as well as promoting a safe, supportive, and collaborative work environment conducive to professional and personal growth. A successful candidate will share these values.
WT is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, or veteran status.
Please find more information on our culture and specific policies at the following links:
https://www.writerstheatre.org/working-at-wt
https://www.writerstheatre.org/filebin/pdfs/Writers_Theatre_Anti-Harassment_Policy_and_Complaint_Procedure.pdf
https://www.writerstheatre.org/our-code-of-conduct
https://www.writerstheatre.org/edi-at-wt
To Apply
Please send a resume plus an expression of interest (video, audio, written) that speak to interests, skills, accomplishments, and characteristics that distinguish yourself to Jason Vences at jvences@writerstheatre.org .
Please include in the subject line of the email “Audience Services Associate Application”. No phone calls please.
Want to help us improve our hiring process? Please include where you found this job posting when you email us your materials.
Narrows Cleaning Services
5823 Wollochet Dr NW Gig Harbor, WA
We are looking for friendly, trustworthy people to join our team. This job entails traveling in company cars with coworkers to clients homes and companies to provide an excellent cleaning service that we can take pride in. No experience necessary.
May 25, 2022
Full time
We are looking for friendly, trustworthy people to join our team. This job entails traveling in company cars with coworkers to clients homes and companies to provide an excellent cleaning service that we can take pride in. No experience necessary.
We are looking for friendly, trustworthy people to join our team. This job entails traveling with coworkers to clients homes and companies to provide an excellent cleaning service that we can take pride in. No experience necessary. Great benefits available.
May 24, 2022
Full time
We are looking for friendly, trustworthy people to join our team. This job entails traveling with coworkers to clients homes and companies to provide an excellent cleaning service that we can take pride in. No experience necessary. Great benefits available.
JOB SUMMARY
This position is responsible for welcoming visitors to the Douglasville Welcome Center. The person in this position provides accurate information on the local and regional tourism product to include way-finding, hotels, attractions, merchants, and events. Ensures the Welcome Center is kept in organized, neat condition.
ESSENTIAL JOB FUNCTIONS
Maintains a working knowledge of Douglasville’s tourism inventory including accommodations, retail, restaurants, attractions, events, exhibits, and related tourist services available
Responds to inquiries and needs of walk-in visitors and telephone and website requests representing the City in a friendly and welcoming manner
Provides assistance to travelers regarding planning routes, locating lodging, and other attractions in the area that may be of interest
Maintains extensive documentation on visitors for the purposes of completing State required reports and to maintain "Regional Visitor Information Center" status
Acts as a liaison with other visitor centers throughout the state to maintain required amounts of brochures and to facilitate policies and procedural changes for the state-operated program
Maintains and organizes the Douglasville Welcome Center, to include presentation of print publications and general housekeeping
Oversees the general maintenance of the Welcome Center, its equipment, and the surrounding areas
Manages retail sales, cash register operation, and monetary transactions
Represents the Douglasville Convention and Visitors Bureau at various events and community functions
Maintains files and records for the building and organization
Assists with updates to Douglasville Convention Visitors Bureau's websites and social media
Provides assistance at meetings and special events, which may sometimes fall on evenings and/or weekends
Other duties as assigned including special projects, marketing and general support to the Tourism Program Manager
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires a high school diploma. Bachelor’s degree from an accredited college or university in business, hospitality, tourism or closely related field preferred; five (5) years of related experience in field or any equivalent combination of education, training, and experience which provides the required knowledge, skills and abilities for this job. Must possess and maintain a valid Georgia Driver’s license.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of Convention and Visitor Bureau operations and current practices in the tourism industry, specifically in similar-sized jurisdictions;
Good written and verbal communication skills;
Responsible for the department’s ability to attract additional local visitors, resulting in additional revenues for local business and government;
Ability to remain current on the latest technological advances in tourism;
Ability to interface directly with the public and facilitate and negotiate; and recognize and capitalize on opportunity; and
Ability in supervising assistants and working with other members of the City staff and the community.
PHYSICAL DEMANDS
The work requires the incumbent to sit long periods of time at a desk; stand to file; walk through building to perform needed tasks;.; dragging and lifting boxes of paper, files and supplies up to 25 lbs.; pulling and pushing file drawers open and closed; stooping, crouching, bending, squatting and kneeling to retrieve files and boxes; occasional crawling to retrieve items under desk, etc., feeling for needed objects on desk and in file drawers; reaching and twisting in chair to reach phone and files; filing and sorting of files; driving to appointments and seminars in City or personal vehicle; writing, typing, using computer and answering telephone in daily duties of job; simple grasping of objects and files and using fingers for fine manipulation of using computer keyboard; static, rotational, flexing and extension of head and neck needed to answer phone and turn to find files; near acuity vision, color vision and up, down, right and left field of vision needed; requires speaking, hearing, and dealing with employees and the public.
WORK ENVIRONMENT
Primarily works in air-conditioned environment in an office setting. Occasionally outdoors walking to other City Departments and driving a car to meetings and seminars which may involve working in all types of weather. Exposed to constant noise and dust/mites. Medium stress level.
May 12, 2022
Full time
JOB SUMMARY
This position is responsible for welcoming visitors to the Douglasville Welcome Center. The person in this position provides accurate information on the local and regional tourism product to include way-finding, hotels, attractions, merchants, and events. Ensures the Welcome Center is kept in organized, neat condition.
ESSENTIAL JOB FUNCTIONS
Maintains a working knowledge of Douglasville’s tourism inventory including accommodations, retail, restaurants, attractions, events, exhibits, and related tourist services available
Responds to inquiries and needs of walk-in visitors and telephone and website requests representing the City in a friendly and welcoming manner
Provides assistance to travelers regarding planning routes, locating lodging, and other attractions in the area that may be of interest
Maintains extensive documentation on visitors for the purposes of completing State required reports and to maintain "Regional Visitor Information Center" status
Acts as a liaison with other visitor centers throughout the state to maintain required amounts of brochures and to facilitate policies and procedural changes for the state-operated program
Maintains and organizes the Douglasville Welcome Center, to include presentation of print publications and general housekeeping
Oversees the general maintenance of the Welcome Center, its equipment, and the surrounding areas
Manages retail sales, cash register operation, and monetary transactions
Represents the Douglasville Convention and Visitors Bureau at various events and community functions
Maintains files and records for the building and organization
Assists with updates to Douglasville Convention Visitors Bureau's websites and social media
Provides assistance at meetings and special events, which may sometimes fall on evenings and/or weekends
Other duties as assigned including special projects, marketing and general support to the Tourism Program Manager
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires a high school diploma. Bachelor’s degree from an accredited college or university in business, hospitality, tourism or closely related field preferred; five (5) years of related experience in field or any equivalent combination of education, training, and experience which provides the required knowledge, skills and abilities for this job. Must possess and maintain a valid Georgia Driver’s license.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of Convention and Visitor Bureau operations and current practices in the tourism industry, specifically in similar-sized jurisdictions;
Good written and verbal communication skills;
Responsible for the department’s ability to attract additional local visitors, resulting in additional revenues for local business and government;
Ability to remain current on the latest technological advances in tourism;
Ability to interface directly with the public and facilitate and negotiate; and recognize and capitalize on opportunity; and
Ability in supervising assistants and working with other members of the City staff and the community.
PHYSICAL DEMANDS
The work requires the incumbent to sit long periods of time at a desk; stand to file; walk through building to perform needed tasks;.; dragging and lifting boxes of paper, files and supplies up to 25 lbs.; pulling and pushing file drawers open and closed; stooping, crouching, bending, squatting and kneeling to retrieve files and boxes; occasional crawling to retrieve items under desk, etc., feeling for needed objects on desk and in file drawers; reaching and twisting in chair to reach phone and files; filing and sorting of files; driving to appointments and seminars in City or personal vehicle; writing, typing, using computer and answering telephone in daily duties of job; simple grasping of objects and files and using fingers for fine manipulation of using computer keyboard; static, rotational, flexing and extension of head and neck needed to answer phone and turn to find files; near acuity vision, color vision and up, down, right and left field of vision needed; requires speaking, hearing, and dealing with employees and the public.
WORK ENVIRONMENT
Primarily works in air-conditioned environment in an office setting. Occasionally outdoors walking to other City Departments and driving a car to meetings and seminars which may involve working in all types of weather. Exposed to constant noise and dust/mites. Medium stress level.
The Referral Specialist will work with the AIDS Foundation Chicago (AFC) Keep Empowering Young adults to Succeed (KEYS) and Housing Navigation programs funded by the U.S. Department of Housing and Urban Development (HUD), including HUD’s Housing Opportunities for People with AIDS (HOPWA) programs, state and city government agencies, and private foundations. This position collaborates with internal and external partners to engage in resource identification, cross-system advocacy, and establish referral systems towards improving health, housing, and employment equity for diverse people living with HIV. This includes networking closely with the programs’ partner agencies that provide direct services for people living with HIV/AIDS and low-income individuals and families. The salary range for this role is $40,000 to $47,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Program Coordination
Establish referral systems to identify eligible clients for the KEYS housing program
Provide guidance and support to partner agency service providers and supervisors aligning with the programs policies and procedures
Engage, screen, and link clients to HIV Housing Case Managers (HHCMs)
Conduct initial and follow-up housing assessment for program clients using the Rapid Re-Housing (RRH) service assessment
Liaise with the HIV Resource Coordination Hub (RCH) to receive potential program clients and support the overall resource identification work
Update and maintain the housing resource directory
Answer phone calls from homeless people living with HIV/AIDS, who are seeking housing navigation services; conduct basic screening for clients to determine eligibility including demographic, psychosocial, and needs assessments; coordinate with other AFC staff who answer housing calls and conduct basic screening
Provide ongoing technical assistance to partner agency service providers in use of the AFC database (i.e., CaseWorthy).
Quality Assurance and Data Entry
Monitor client outcome dashboard review of services received and health status making programmatic adjustments as needed
Screen and assess clients for KEYS housing program
Review and approve eligibility data for new clients in the AFC database
Participate in annual site visits – review files for eligibility and compliance, produce write-ups, and recommendations
Conduct quarterly AFC database (i.e., CaseWorthy) review and meet with Data Services monthly to discuss data quality management issues, opportunities for improvement, and explore new ideas
Meetings and Training Facilitation
Set up meetings, as needed, with internal and external partners to provide general and situational program support
Collaborate with interdepartmental teams
Deliver presentations to providers and network with community organizations (i.e., working with Care Team to access the Ryan White Case Management system) to promote and create awareness of the programs and services
Assist in the coordination and leading of Systems Integration Teams (SIT) meetings with HHCMs to ensure comprehensive and quality services and gather program feedback
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Bachelor's degree and 1 or more years of Human Services experience OR 3 or more years Human Services experience
Preferred Qualifications
2 or more years Case Management experience
2 or more years Homeless Services experience
2 or more years HIV-specific service experience
Spanish proficiency preferred
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of HIV infection and related chronic diseases. This includes an understanding of the most-impacted populations
The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
The ability to provide excellent service to internal clients and external stakeholders
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
Knowledge of the U.S. Department of Housing and Urban Development (HUD) programs and program requirements, rules, and procedures
Prioritizing, coordinating, and organizing tasks to maximize productivity, and maintaining focus on short- and long- term goals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None. PHYSICAL DEMANDS The physical demands are representative of those found in a general office environment. WORK ENVIRONMENT The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
May 09, 2022
Full time
The Referral Specialist will work with the AIDS Foundation Chicago (AFC) Keep Empowering Young adults to Succeed (KEYS) and Housing Navigation programs funded by the U.S. Department of Housing and Urban Development (HUD), including HUD’s Housing Opportunities for People with AIDS (HOPWA) programs, state and city government agencies, and private foundations. This position collaborates with internal and external partners to engage in resource identification, cross-system advocacy, and establish referral systems towards improving health, housing, and employment equity for diverse people living with HIV. This includes networking closely with the programs’ partner agencies that provide direct services for people living with HIV/AIDS and low-income individuals and families. The salary range for this role is $40,000 to $47,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Program Coordination
Establish referral systems to identify eligible clients for the KEYS housing program
Provide guidance and support to partner agency service providers and supervisors aligning with the programs policies and procedures
Engage, screen, and link clients to HIV Housing Case Managers (HHCMs)
Conduct initial and follow-up housing assessment for program clients using the Rapid Re-Housing (RRH) service assessment
Liaise with the HIV Resource Coordination Hub (RCH) to receive potential program clients and support the overall resource identification work
Update and maintain the housing resource directory
Answer phone calls from homeless people living with HIV/AIDS, who are seeking housing navigation services; conduct basic screening for clients to determine eligibility including demographic, psychosocial, and needs assessments; coordinate with other AFC staff who answer housing calls and conduct basic screening
Provide ongoing technical assistance to partner agency service providers in use of the AFC database (i.e., CaseWorthy).
Quality Assurance and Data Entry
Monitor client outcome dashboard review of services received and health status making programmatic adjustments as needed
Screen and assess clients for KEYS housing program
Review and approve eligibility data for new clients in the AFC database
Participate in annual site visits – review files for eligibility and compliance, produce write-ups, and recommendations
Conduct quarterly AFC database (i.e., CaseWorthy) review and meet with Data Services monthly to discuss data quality management issues, opportunities for improvement, and explore new ideas
Meetings and Training Facilitation
Set up meetings, as needed, with internal and external partners to provide general and situational program support
Collaborate with interdepartmental teams
Deliver presentations to providers and network with community organizations (i.e., working with Care Team to access the Ryan White Case Management system) to promote and create awareness of the programs and services
Assist in the coordination and leading of Systems Integration Teams (SIT) meetings with HHCMs to ensure comprehensive and quality services and gather program feedback
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position. SUPERVISORY RESPONSIBILITIES None ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION) Minimum Qualifications
Bachelor's degree and 1 or more years of Human Services experience OR 3 or more years Human Services experience
Preferred Qualifications
2 or more years Case Management experience
2 or more years Homeless Services experience
2 or more years HIV-specific service experience
Spanish proficiency preferred
KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of HIV infection and related chronic diseases. This includes an understanding of the most-impacted populations
The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
The ability to provide excellent service to internal clients and external stakeholders
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
Knowledge of the U.S. Department of Housing and Urban Development (HUD) programs and program requirements, rules, and procedures
Prioritizing, coordinating, and organizing tasks to maximize productivity, and maintaining focus on short- and long- term goals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS None. PHYSICAL DEMANDS The physical demands are representative of those found in a general office environment. WORK ENVIRONMENT The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description:
Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.
Responsibilities:
Have a global vision of customer support
Diversify team to provide excellent support to all our users around the world
Coordinate and unify the different teams of customer support
Guarantee response time and best-in-class quality customer support responses
Develop and implement methods to quantify customer issues, doubts, and common questions
Deliver reports to Product team to improve UX and reduce workload for the CS team
Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
Draft and implement the department’s budget
Ensure consistent execution of our Support objectives as measured by a variety of KPIs
Manage escalation of critical customer issues
Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
Oversee team management to ensure target performance and quality levels are met while promoting individual professional growth and a positive, fun work environment
Own global strategy for time zone handoff, operational delivery, and measurement
Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
Recruit, interview, hire, and train departmental supervisory staff
Provide constructive and timely performance evaluations
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with customer service software, databases and tools
Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
Adaptability to change
Awareness of industry trends and applications
High-speed internet connection
Education and Experience:
5+ years of experience building and leading world class global support teams with high impact results
Experience in a high-growth SaaS company preferred
Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
Previous experience with managing, coaching and developing teams across different locations, cultures and countries
Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
May 09, 2022
Full time
Description:
Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.
Responsibilities:
Have a global vision of customer support
Diversify team to provide excellent support to all our users around the world
Coordinate and unify the different teams of customer support
Guarantee response time and best-in-class quality customer support responses
Develop and implement methods to quantify customer issues, doubts, and common questions
Deliver reports to Product team to improve UX and reduce workload for the CS team
Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
Draft and implement the department’s budget
Ensure consistent execution of our Support objectives as measured by a variety of KPIs
Manage escalation of critical customer issues
Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
Oversee team management to ensure target performance and quality levels are met while promoting individual professional growth and a positive, fun work environment
Own global strategy for time zone handoff, operational delivery, and measurement
Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
Recruit, interview, hire, and train departmental supervisory staff
Provide constructive and timely performance evaluations
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with customer service software, databases and tools
Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
Adaptability to change
Awareness of industry trends and applications
High-speed internet connection
Education and Experience:
5+ years of experience building and leading world class global support teams with high impact results
Experience in a high-growth SaaS company preferred
Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
Previous experience with managing, coaching and developing teams across different locations, cultures and countries
Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Executive Director of Institutional Advancement
Reports To: President, Hawkeye Community College
Do you excel in effectively communicating with people and also have a passion for building community relationships? Do you desire to be part of a leadership team that has a mission and vision to impact students as well as businesses and the community around you? If so, Hawkeye Community College has a great opportunity for you.
Hawkeye Community College is looking for an Executive Director of Institutional Advancement to join their team. This position is responsible for planning and executing a comprehensive advancement program in support of the College’s mission as well as oversees the planning and execution of capital development programs. Additionally, the Executive Director of Institutional Advancement assures that gifts are administered to honor the donors’ intent, investment policies, scholarship criteria, foundation by-laws, audit requirements, tax requirements, state requirements for charitable organizations, and college policies. Furthermore, this position serves as member of the President’s confidential staff and Hawkeye Community College Foundation, as well as performs special projects for the President of the College.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve. Today, Hawkeye Community College service more than 25,000 individuals and awards almost 1,500 diplomas and degrees annually. Hawkeye has a community impact of $106 million and 1,400 jobs. Since 1966, the college has graduated more than 50,000 students, with 94 percent staying in Iowa.
Hawkeye Is located in the Cedar Valley, just south of Waterloo, Iowa. The growing cities of Waterloo and Cedar Falls, Iowa offer diverse cultural experiences and all the amenities of a big city with a small-town feel. There is always something to do, whether you want to attend a sporting event, go shopping, or go to a local restaurant. For additional information about Hawkeye Community College and the area surrounding campus, visit our website: Hawkeye Community College
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Cultivates and solicits donors and prospective donors through prospect research, personal contacts, relationship building efforts, and events.
Communicates the Foundation’s mission and plans to donors, potential donors, Hawkeye Community College Foundation Board members, faculty/staff, students, alumni and friends of Hawkeye Community College.
Develops, recommends, and administers the annual Foundation budget.
Assures that gifts are administered to honor the donors’ intent, investment policies, scholarship criteria, foundation by-laws, audit requirements, tax requirements, state requirements for charitable organizations, and college policies.
Remains current on fundraising trends, ethics, laws, community fundraising events, national programs and fundraising activities with community colleges within Iowa.
Advises the President and Administrative Cabinet in matters affecting fundraising.
Directs and administers the overall planning and activities of the Hawkeye Community College Foundation including annual, major and targeted campaigns, special events, and projects.
Manages Foundation records and historical data.
Supports the College in its efforts to acquire specific resources (i.e., special fundraising).
Manages comprehensive records for Foundation reporting including state and federal reports, audits, standard operating procedures, legal agreements, 501(c)(3) procedures, income tax and sales tax reports, and investment guidelines.
Prepares reports for the President and Cabinet, Foundation Board, Board of Trustees, and local, state, and federal agencies.
Assists in identifying and recruiting potential members to the Foundation Board.
Supervises staff responsible for grant writing and management and alumni relations.
Performs other related duties as assigned by the President and the Foundation Board.
Minimum Qualifications
Master’s degree in philanthropy, non-profit development, education, business, marketing, or related field.
Minimum of three years successful fundraising experience for a nonprofit organization.
Significant record of progressive fundraising experience with increasing levels of responsibility.
Understanding of various gift instruments, estate planning, trust administration, gift planning strategies, and related tax laws.
Proven ability to develop and implement fundraising special events and projects.
Evidenced competence in budget planning and management.
Established ability to lead, manage, coordinate and supervise staff, and a broad and diverse range of activities and people.
Demonstrated ability to directly solicit funds from individuals.
Demonstrated understanding of and commitment to the comprehensive community college philosophy.
Demonstrated computer skills and knowledge of Microsoft Office and Google programs.
Demonstrated public relations and marketing skills.
Demonstrated ability to establish and maintain policies and practices
Tolerance for differing points of view, as well as excellent written and oral communication skills.
Demonstrated ability to work in a team environment.
A demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Preferred Qualifications
Experience in a higher education institution;
CFRE (Certified Fundraising Executive) credential.
Experience with fund development software (Results Plus, FundEZ, Almabase software preferred).
Working Conditions
Anticipated schedule is Monday through Friday with flexible hours including nights and weekends.
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computer.
Employment Status
Full time, exempt position with comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Salary will be commensurate with the candidate’s education and experience.
Application Procedure
Complete an online application at hawkeyecollege.edu/employment/2017 along with the following required materials:
Submit/upload a cover letter.
Submit/upload a resume.
Submit/upload 3 references with a minimum of 1 being from a current/past supervisor.
Candidates invited as finalists in the process will be asked to send official transcripts and undergo a reference check.
Employment is contingent on successful completion of a criminal background check.
Submit the online application and all required materials by Sunday, May 22, 2022 at 11:59 p.m. Preference will be given to candidates who submit the required materials on or before May 22nd. This position will remain open until filled.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Apr 28, 2022
Full time
Executive Director of Institutional Advancement
Reports To: President, Hawkeye Community College
Do you excel in effectively communicating with people and also have a passion for building community relationships? Do you desire to be part of a leadership team that has a mission and vision to impact students as well as businesses and the community around you? If so, Hawkeye Community College has a great opportunity for you.
Hawkeye Community College is looking for an Executive Director of Institutional Advancement to join their team. This position is responsible for planning and executing a comprehensive advancement program in support of the College’s mission as well as oversees the planning and execution of capital development programs. Additionally, the Executive Director of Institutional Advancement assures that gifts are administered to honor the donors’ intent, investment policies, scholarship criteria, foundation by-laws, audit requirements, tax requirements, state requirements for charitable organizations, and college policies. Furthermore, this position serves as member of the President’s confidential staff and Hawkeye Community College Foundation, as well as performs special projects for the President of the College.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve. Today, Hawkeye Community College service more than 25,000 individuals and awards almost 1,500 diplomas and degrees annually. Hawkeye has a community impact of $106 million and 1,400 jobs. Since 1966, the college has graduated more than 50,000 students, with 94 percent staying in Iowa.
Hawkeye Is located in the Cedar Valley, just south of Waterloo, Iowa. The growing cities of Waterloo and Cedar Falls, Iowa offer diverse cultural experiences and all the amenities of a big city with a small-town feel. There is always something to do, whether you want to attend a sporting event, go shopping, or go to a local restaurant. For additional information about Hawkeye Community College and the area surrounding campus, visit our website: Hawkeye Community College
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Cultivates and solicits donors and prospective donors through prospect research, personal contacts, relationship building efforts, and events.
Communicates the Foundation’s mission and plans to donors, potential donors, Hawkeye Community College Foundation Board members, faculty/staff, students, alumni and friends of Hawkeye Community College.
Develops, recommends, and administers the annual Foundation budget.
Assures that gifts are administered to honor the donors’ intent, investment policies, scholarship criteria, foundation by-laws, audit requirements, tax requirements, state requirements for charitable organizations, and college policies.
Remains current on fundraising trends, ethics, laws, community fundraising events, national programs and fundraising activities with community colleges within Iowa.
Advises the President and Administrative Cabinet in matters affecting fundraising.
Directs and administers the overall planning and activities of the Hawkeye Community College Foundation including annual, major and targeted campaigns, special events, and projects.
Manages Foundation records and historical data.
Supports the College in its efforts to acquire specific resources (i.e., special fundraising).
Manages comprehensive records for Foundation reporting including state and federal reports, audits, standard operating procedures, legal agreements, 501(c)(3) procedures, income tax and sales tax reports, and investment guidelines.
Prepares reports for the President and Cabinet, Foundation Board, Board of Trustees, and local, state, and federal agencies.
Assists in identifying and recruiting potential members to the Foundation Board.
Supervises staff responsible for grant writing and management and alumni relations.
Performs other related duties as assigned by the President and the Foundation Board.
Minimum Qualifications
Master’s degree in philanthropy, non-profit development, education, business, marketing, or related field.
Minimum of three years successful fundraising experience for a nonprofit organization.
Significant record of progressive fundraising experience with increasing levels of responsibility.
Understanding of various gift instruments, estate planning, trust administration, gift planning strategies, and related tax laws.
Proven ability to develop and implement fundraising special events and projects.
Evidenced competence in budget planning and management.
Established ability to lead, manage, coordinate and supervise staff, and a broad and diverse range of activities and people.
Demonstrated ability to directly solicit funds from individuals.
Demonstrated understanding of and commitment to the comprehensive community college philosophy.
Demonstrated computer skills and knowledge of Microsoft Office and Google programs.
Demonstrated public relations and marketing skills.
Demonstrated ability to establish and maintain policies and practices
Tolerance for differing points of view, as well as excellent written and oral communication skills.
Demonstrated ability to work in a team environment.
A demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.
Preferred Qualifications
Experience in a higher education institution;
CFRE (Certified Fundraising Executive) credential.
Experience with fund development software (Results Plus, FundEZ, Almabase software preferred).
Working Conditions
Anticipated schedule is Monday through Friday with flexible hours including nights and weekends.
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computer.
Employment Status
Full time, exempt position with comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Salary will be commensurate with the candidate’s education and experience.
Application Procedure
Complete an online application at hawkeyecollege.edu/employment/2017 along with the following required materials:
Submit/upload a cover letter.
Submit/upload a resume.
Submit/upload 3 references with a minimum of 1 being from a current/past supervisor.
Candidates invited as finalists in the process will be asked to send official transcripts and undergo a reference check.
Employment is contingent on successful completion of a criminal background check.
Submit the online application and all required materials by Sunday, May 22, 2022 at 11:59 p.m. Preference will be given to candidates who submit the required materials on or before May 22nd. This position will remain open until filled.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
The Arbella Customer Account Professional works with our agents and their customers to ensure proper coverages through an exceptional customer service experience. As a licensed agent, this critical role handles all Arbella policy inquiries and consults with customers on Arbella products and offerings that best meet their needs. This position serves as an extension of Arbella’s Independent Agents and directly contributes to their customer retention and overall profitable growth. The Arbella Customer Account Professional is a licensed agent; comprehensive training and company sponsored agent licensing is provided by Arbella in order to have high quality front line representation for the service center. The Arbella Customer Account Professional understands our Agents’ overall business objectives, and provides insureds with the exceptional customer service experience and advocacy our Agents have come to expect from Arbella. Through total service consultation, Arbella Customer Account Professionals manage inbound customer inquiries and proactively reach out to customers to provide advice and direction to help mitigate risk (no cold calls),As part of an extended hour operation, this position offers flexible scheduling and some incentives.
Key Responsibilities
Sensitive to the needs of our agents and customers, acts in a consultative manner to address the needs of all policy matters, while delivering paramount customer service.
Receive inbound calls to assist insureds with underwriting of their policies, answer and process billing inquiries and make policy changes as needed.
Counsel & advise insured including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries.
Identifies and recommends beneficial coverage enhancements, s and works within appropriate underwriting authority and agency preference.
Collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service.
Responds to agent preferences in all aspects of underwriting campaigns and maintains high level of service with each interaction.
Maintenance of client files and/or automated account records in an accurate and orderly fashion within acceptable standards set by agency management. This includes supporting the processing of new business, rewrites, conversion business, endorsements, cancellations and renewals. Performs a variety of policy maintenance activities to support the customer relationship.
Respond to existing clients and designated prospect inquiries to identify both new and/or additional insurance needs, recommend coverages, calculate and quote premium rates for recommended protection, explain policy features & benefits, present options and upgrades and provide an overall analysis of protecting the individual property & casualty exposures.
Skillful in client relationship management and able to effectively harbor these relationships to meet or exceed productivity and quality targets.
Review all applications, renewal requests and endorsement compliance with underwriting authority and guidelines.
Completes outbound calls to obtain necessary information for policy transactions, renewal opportunities and coverage counseling.
Requirements
2 years of customer service experience needed
Work experience in an agency with a MA or CT Property & Casualty license highly desirable.
Excellent customer service, communication and collaboration skills needed
Ability to work in a fast paced environment with a strong attention to detail required.
Apr 20, 2022
Full time
The Arbella Customer Account Professional works with our agents and their customers to ensure proper coverages through an exceptional customer service experience. As a licensed agent, this critical role handles all Arbella policy inquiries and consults with customers on Arbella products and offerings that best meet their needs. This position serves as an extension of Arbella’s Independent Agents and directly contributes to their customer retention and overall profitable growth. The Arbella Customer Account Professional is a licensed agent; comprehensive training and company sponsored agent licensing is provided by Arbella in order to have high quality front line representation for the service center. The Arbella Customer Account Professional understands our Agents’ overall business objectives, and provides insureds with the exceptional customer service experience and advocacy our Agents have come to expect from Arbella. Through total service consultation, Arbella Customer Account Professionals manage inbound customer inquiries and proactively reach out to customers to provide advice and direction to help mitigate risk (no cold calls),As part of an extended hour operation, this position offers flexible scheduling and some incentives.
Key Responsibilities
Sensitive to the needs of our agents and customers, acts in a consultative manner to address the needs of all policy matters, while delivering paramount customer service.
Receive inbound calls to assist insureds with underwriting of their policies, answer and process billing inquiries and make policy changes as needed.
Counsel & advise insured including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries.
Identifies and recommends beneficial coverage enhancements, s and works within appropriate underwriting authority and agency preference.
Collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service.
Responds to agent preferences in all aspects of underwriting campaigns and maintains high level of service with each interaction.
Maintenance of client files and/or automated account records in an accurate and orderly fashion within acceptable standards set by agency management. This includes supporting the processing of new business, rewrites, conversion business, endorsements, cancellations and renewals. Performs a variety of policy maintenance activities to support the customer relationship.
Respond to existing clients and designated prospect inquiries to identify both new and/or additional insurance needs, recommend coverages, calculate and quote premium rates for recommended protection, explain policy features & benefits, present options and upgrades and provide an overall analysis of protecting the individual property & casualty exposures.
Skillful in client relationship management and able to effectively harbor these relationships to meet or exceed productivity and quality targets.
Review all applications, renewal requests and endorsement compliance with underwriting authority and guidelines.
Completes outbound calls to obtain necessary information for policy transactions, renewal opportunities and coverage counseling.
Requirements
2 years of customer service experience needed
Work experience in an agency with a MA or CT Property & Casualty license highly desirable.
Excellent customer service, communication and collaboration skills needed
Ability to work in a fast paced environment with a strong attention to detail required.
Arbella is seeking motivated candidates who have a passion for providing exceptional customer service! Positions are available for Customer Service Representatives who enjoy working with customers in a collaborative environment. This position includes a 5 week training program, a comprehensive on-boarding experience and lots of career growth! The key responsibility in this critical role is to respond to our customers in a timely, efficient, and professional manner. This includes managing inbound customer inquiries and providing expert problem solving skills. Full time/part time schedules are available with hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is full trained. Join a Best Place to Work Company!
Key Responsibilities:
Provide timely, courteous, and efficient customer service to customers and our business partners regarding policy and billing inquiries. Communicate with internal and external customers via telephone and email.
Responsible for building and maintaining positive relationships with customers and co-workers.
Initiate corrections as a result of a telephone call or correspondence, coordinating corrections to completion.
Answer written correspondence.
Enter policy and billing data into appropriate information systems for insurance policy cancellations, reinstatements, and billing corrections.
Make informed judgments, within authorized parameters, regarding payment plan exceptions.
Keep supervisor informed, verbally and in writing, of activities and problems that impact the customer. Suggest possible solutions to problems.
May be called upon to assist with the training of new Customer Service Representatives.
Requirements
Some work experience in a service environment needed.
Excellent customer service, communication and collaboration skills.
Proficiency in Spanish or Portuguese would be desirable but not required.
This career opportunity starts at $20.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today!!
Apr 20, 2022
Full time
Arbella is seeking motivated candidates who have a passion for providing exceptional customer service! Positions are available for Customer Service Representatives who enjoy working with customers in a collaborative environment. This position includes a 5 week training program, a comprehensive on-boarding experience and lots of career growth! The key responsibility in this critical role is to respond to our customers in a timely, efficient, and professional manner. This includes managing inbound customer inquiries and providing expert problem solving skills. Full time/part time schedules are available with hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is full trained. Join a Best Place to Work Company!
Key Responsibilities:
Provide timely, courteous, and efficient customer service to customers and our business partners regarding policy and billing inquiries. Communicate with internal and external customers via telephone and email.
Responsible for building and maintaining positive relationships with customers and co-workers.
Initiate corrections as a result of a telephone call or correspondence, coordinating corrections to completion.
Answer written correspondence.
Enter policy and billing data into appropriate information systems for insurance policy cancellations, reinstatements, and billing corrections.
Make informed judgments, within authorized parameters, regarding payment plan exceptions.
Keep supervisor informed, verbally and in writing, of activities and problems that impact the customer. Suggest possible solutions to problems.
May be called upon to assist with the training of new Customer Service Representatives.
Requirements
Some work experience in a service environment needed.
Excellent customer service, communication and collaboration skills.
Proficiency in Spanish or Portuguese would be desirable but not required.
This career opportunity starts at $20.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today!!
Position Summary: The Administrative Assistant will assist as VT-ARC’s on-site point of contact for both virtual and onsite meetings and collaboration support to a major S&T-focused organization. Core responsibilities will include assisting with day-to-day execution of events from the hours of 11am – 7pm Monday through Thursday and 11am – 5:30PM, Friday ; customer relationship management; facility management; meeting room set-up; basic A/V and technical assistance needs; inventory management; and calendar management. This individual will assist in planning for and support events and ensure a positive experience for our guests.
Duties/Responsibilities:
Respond to customer needs in event scheduling and coordination as well as internal scheduling and coordination needs
Positively represent the company to clients by providing empathetic and friendly customer service at all times
Support the afternoon schedule front desk in our Chantilly VA facility.
Provide support for in-person and virtual collaborations which may include (but is not limited to): room configurations, registration, time- keeping, testing, troubleshooting, note-taking, managing attendees, and providing post-event records such as attendee lists, chat logs, and recordings for platforms such as Zoom, WebEx, and/or Microsoft Teams
Manage available collaborative environment resources, guest food and beverage inventory, internal office inventory, and set up AV meeting technology
Assist with creating and coordinating meeting materials and reports if necessary
Assist with outreach activities, to include online and e-mail communications
Required Education, Certification, Skills, Capabilities:
Strong background in customer service
Dependability, flexibility, and the ability to respond in a fast-paced environment rapidly and effectively
Strong interpersonal skills. Strong verbal and written communications skills. Ability to interact and effectively communicate with customer
Attention to detail and strong organizational skills
Demonstrated ability to work as a team contributor with a mission focus and emphasis on service, integrity, and excellence
Ability to lift and move items up to 50 pounds
Desired Education, Certification, Skills, Capabilities:
Degree in Hospitality, Marketing, or Communication
Previous experience working in a conference center and/or other hospitality industry service preferred
Some experience with audio/visual equipment
Some experience with virtual teleconferencing platforms (Zoom, WebEx, Microsoft Teams) preferred
Proven history of demonstrating a high level of professionalism
Primary Work Location : Work is to be performed primarily in Chantilly, VA
Special Work Conditions: 40 hours per week; required schedule in-office (11:00am – 07:00pm, Monday – Thursday) (11:00am – 05:30PM, Friday)
Security: Must be a U.S. Citizen.
Virginia Tech Applied Research Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Virginia Tech Applied Research Corporation uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov .
_____________________________________________________________________________________
Virginia Tech Applied Research Corporation: VT-ARC is a 501(c)(3), non-profit R&D organization affiliated with Virginia Polytechnic Institute and State University (Virginia Tech or VT). Our mission is to provide superior analytic and technology solutions across multiple domains by leveraging Virginia Tech’s multidisciplinary research and innovation ecosystem. With unique access to the broad and rich research enterprise found at Virginia Tech, VT-ARC forms multi-disciplinary teams to apply innovative solutions to the real-world problems that strain our social, political, industrial, and economic foundations.
Apr 12, 2022
Full time
Position Summary: The Administrative Assistant will assist as VT-ARC’s on-site point of contact for both virtual and onsite meetings and collaboration support to a major S&T-focused organization. Core responsibilities will include assisting with day-to-day execution of events from the hours of 11am – 7pm Monday through Thursday and 11am – 5:30PM, Friday ; customer relationship management; facility management; meeting room set-up; basic A/V and technical assistance needs; inventory management; and calendar management. This individual will assist in planning for and support events and ensure a positive experience for our guests.
Duties/Responsibilities:
Respond to customer needs in event scheduling and coordination as well as internal scheduling and coordination needs
Positively represent the company to clients by providing empathetic and friendly customer service at all times
Support the afternoon schedule front desk in our Chantilly VA facility.
Provide support for in-person and virtual collaborations which may include (but is not limited to): room configurations, registration, time- keeping, testing, troubleshooting, note-taking, managing attendees, and providing post-event records such as attendee lists, chat logs, and recordings for platforms such as Zoom, WebEx, and/or Microsoft Teams
Manage available collaborative environment resources, guest food and beverage inventory, internal office inventory, and set up AV meeting technology
Assist with creating and coordinating meeting materials and reports if necessary
Assist with outreach activities, to include online and e-mail communications
Required Education, Certification, Skills, Capabilities:
Strong background in customer service
Dependability, flexibility, and the ability to respond in a fast-paced environment rapidly and effectively
Strong interpersonal skills. Strong verbal and written communications skills. Ability to interact and effectively communicate with customer
Attention to detail and strong organizational skills
Demonstrated ability to work as a team contributor with a mission focus and emphasis on service, integrity, and excellence
Ability to lift and move items up to 50 pounds
Desired Education, Certification, Skills, Capabilities:
Degree in Hospitality, Marketing, or Communication
Previous experience working in a conference center and/or other hospitality industry service preferred
Some experience with audio/visual equipment
Some experience with virtual teleconferencing platforms (Zoom, WebEx, Microsoft Teams) preferred
Proven history of demonstrating a high level of professionalism
Primary Work Location : Work is to be performed primarily in Chantilly, VA
Special Work Conditions: 40 hours per week; required schedule in-office (11:00am – 07:00pm, Monday – Thursday) (11:00am – 05:30PM, Friday)
Security: Must be a U.S. Citizen.
Virginia Tech Applied Research Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Virginia Tech Applied Research Corporation uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov .
_____________________________________________________________________________________
Virginia Tech Applied Research Corporation: VT-ARC is a 501(c)(3), non-profit R&D organization affiliated with Virginia Polytechnic Institute and State University (Virginia Tech or VT). Our mission is to provide superior analytic and technology solutions across multiple domains by leveraging Virginia Tech’s multidisciplinary research and innovation ecosystem. With unique access to the broad and rich research enterprise found at Virginia Tech, VT-ARC forms multi-disciplinary teams to apply innovative solutions to the real-world problems that strain our social, political, industrial, and economic foundations.
Federal Reserve Board
Washington, District of Columbia
DESCRIPTION/RESPONSIBILITIES: The Information Security Specialist performs technical automation and compliance analysis related to information technology (IT) security issues. This position participates in special studies and projects associated with information security-related legislation and the implementation of relevant regulations and Federal Reserve System (FRS)-wide information security practices and policies. This position assists in assessing Board systems compliance with the Federal Information Security Modernization Act (FISMA), and Federal Risk and Authorization Management Program (FedRAMP) activities to mitigate data risks including data loss, data protection and ensuring data privacy Assists supported divisions with information security and privacy compliance matters. This position requires knowledge of security standards and practices, legislative requirements (FISMA, FedRAMP, Privacy Act, etc.), and internal controls relating to the Sarbanes-Oxley Act (SOX). REQUIRED SKILLS: Must have excellent oral and written communication skills typically acquired through completion of a bachelor’s degree or equivalent experience. Must have demonstrated knowledge of and competence in the application of security to advanced information systems and at least 3 years of specific experience in information security, information technology, IT auditing, IT compliance or related field. Requires knowledge of general IT security theory and practices is expected. Strong technical writing experience is required, as well as a demonstrated ability to research and formulate recommendations on complex IT and compliance issues. Must have general knowledge of laws and regulations governing all aspects of IT security as it relates to the Federal government. Knowledge of FISMA, FedRAMP, and SOX requirements, NIST security guidance, and OMB security mandates is highly desirable. An understanding of how FISMA and FedRAMP apply to the unique nature of the work performed at the Board in the supported divisions (i.e., facility operations, law enforcement, financial services, and human resource administration) is highly preferred. Requires an excellent customer service philosophy, demonstrated commitment to teamwork and strong ethical standards. Must have demonstrated ability to work on multiple projects simultaneously while meeting critical deadlines. 1. Works with senior team members and clients to develop information system security lifecycle plans in compliance with applicable security statutes and regulations. 2. Assists project teams to ensure a holistic approach to security and privacy, and coordinates interim work products with senior staff members. 3. Works closely with the Division of IT security teams to support compliance with the Board Information Security Program (BISP) throughout DFM and MGT’s computing environment. 4. Involved in FISMA and FedRAMP compliance activities including staying current with the legislation, National Institute of Standards and Technology (NIST) and Office of Management and Budget (OMB) requirements, and FRS and Board implementation and documentation standards. Work directly affects the Board’s FISMA, FedRAMP, SOX, Privacy-related activities as well as external parties including the FRS, Office of Employee Benefits (OEB), application service providers, and commercial vendors. Many of these activities are critical to the Board and the well-being of Board staff. Failure to properly complete the security assessment and authorization process could subject the Division to Office of Inspector General (OIG) audits or criticism by OMB or the external auditors. Communications are with information assurance team, individual clients in the supported divisions and technical working groups. The purpose and extent of each contact is different and the incumbent must be able to skillfully motivate, evaluate, and positively influence individuals or groups to obtain objectives. Assists with the organization of planning meetings for new and existing projects; coordinating new requirements mandated by statute or regulation, and coordinating the development of holistic security systems across a diverse clientele. Remarks: • Experience with cloud security and FedRAMP preferred. • Experience conducting or preparing for FISMA security assessments preferred. This is a term position that is scheduled to expire 1/1/2024.
Apr 12, 2022
Full time
DESCRIPTION/RESPONSIBILITIES: The Information Security Specialist performs technical automation and compliance analysis related to information technology (IT) security issues. This position participates in special studies and projects associated with information security-related legislation and the implementation of relevant regulations and Federal Reserve System (FRS)-wide information security practices and policies. This position assists in assessing Board systems compliance with the Federal Information Security Modernization Act (FISMA), and Federal Risk and Authorization Management Program (FedRAMP) activities to mitigate data risks including data loss, data protection and ensuring data privacy Assists supported divisions with information security and privacy compliance matters. This position requires knowledge of security standards and practices, legislative requirements (FISMA, FedRAMP, Privacy Act, etc.), and internal controls relating to the Sarbanes-Oxley Act (SOX). REQUIRED SKILLS: Must have excellent oral and written communication skills typically acquired through completion of a bachelor’s degree or equivalent experience. Must have demonstrated knowledge of and competence in the application of security to advanced information systems and at least 3 years of specific experience in information security, information technology, IT auditing, IT compliance or related field. Requires knowledge of general IT security theory and practices is expected. Strong technical writing experience is required, as well as a demonstrated ability to research and formulate recommendations on complex IT and compliance issues. Must have general knowledge of laws and regulations governing all aspects of IT security as it relates to the Federal government. Knowledge of FISMA, FedRAMP, and SOX requirements, NIST security guidance, and OMB security mandates is highly desirable. An understanding of how FISMA and FedRAMP apply to the unique nature of the work performed at the Board in the supported divisions (i.e., facility operations, law enforcement, financial services, and human resource administration) is highly preferred. Requires an excellent customer service philosophy, demonstrated commitment to teamwork and strong ethical standards. Must have demonstrated ability to work on multiple projects simultaneously while meeting critical deadlines. 1. Works with senior team members and clients to develop information system security lifecycle plans in compliance with applicable security statutes and regulations. 2. Assists project teams to ensure a holistic approach to security and privacy, and coordinates interim work products with senior staff members. 3. Works closely with the Division of IT security teams to support compliance with the Board Information Security Program (BISP) throughout DFM and MGT’s computing environment. 4. Involved in FISMA and FedRAMP compliance activities including staying current with the legislation, National Institute of Standards and Technology (NIST) and Office of Management and Budget (OMB) requirements, and FRS and Board implementation and documentation standards. Work directly affects the Board’s FISMA, FedRAMP, SOX, Privacy-related activities as well as external parties including the FRS, Office of Employee Benefits (OEB), application service providers, and commercial vendors. Many of these activities are critical to the Board and the well-being of Board staff. Failure to properly complete the security assessment and authorization process could subject the Division to Office of Inspector General (OIG) audits or criticism by OMB or the external auditors. Communications are with information assurance team, individual clients in the supported divisions and technical working groups. The purpose and extent of each contact is different and the incumbent must be able to skillfully motivate, evaluate, and positively influence individuals or groups to obtain objectives. Assists with the organization of planning meetings for new and existing projects; coordinating new requirements mandated by statute or regulation, and coordinating the development of holistic security systems across a diverse clientele. Remarks: • Experience with cloud security and FedRAMP preferred. • Experience conducting or preparing for FISMA security assessments preferred. This is a term position that is scheduled to expire 1/1/2024.
King County Department of Local Services, Permitting Division
SUMMARY:
This recruitment will be used to fill Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) positions. The TLT/SDA is anticipated to last up to June 30th, 2023.
In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, the Permitting Division of the Department of Local Services (DLS) is accepting applications for the position of Permit Review Coordinator in the Permitting Services section. The Permitting Services team is responsible for providing direct customer services in support of the functions of the Division. If you are customer obsessed and looking for an opportunity to work in a fast-paced environment with a detail-oriented team, we need you. Permitting is looking for someone who thrives on solving problems, is solutions oriented, and works well both individually and as part of a highly collaborative workgroup. The Permit Review Coordinator facilitates and helps administer King County permitting codes, policies, and procedures. They are the first point of contact applicants have and are setting the expectation for the customer experience.
JOB DUTIES:
To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill and ability to: Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. Permit Application Screening, Intake, and issuance:
Research property records; read and interpret maps, plans, and legal descriptions.
Provide answers to customer’s questions regarding King County permitting codes, policies, and procedures.
Screen permit applications for completeness based on a specific criterion for building, fire, and land use permit types.
Explain, calculate, and collect permit fees from customers.
Accurately and efficiently use permitting software, online portals, and available technology tools to receive, screen, route, and track application from intake to permit issuance.
Work closely with all levels of staff in King County to accomplish primary objectives.
Follow up with applicants at various permitting stages; compile and process notifications; ensure permit tracking systems are updated accurately throughout the permitting process.
Perform quality assurance of approved permits, verify fees and permit requirements, prepare issuance packages, and issue permits.
Customer Service:
Provide helpful and respectful customer service to citizens and County employees.
Answer a high volume of customer inquiries electronically, by phone, and/or in person in accordance with the division's available customer service options.
Explain application submittal requirements, application procedures, permitting processes and timelines.
Help customers who are upset or angry by communicating in a positive and professional manner.
Track customer inquiries in electronic CRM system and ensure appropriate follow up with customers is completed.
Other duties:
Collaborate with workgroup and Division staff working toward continuous improvement of customer services.
Maintain Permitting records in accordance with policies and procedures.
As a member of the Permitting Services group, this position will be responsible to cross-train with all Permit Review Coordinators and/or Permit Technicians and/or administrative staff to be prepared to support all functions of the workgroup and the Division.
Other responsibilities may involve cash, check, or electronic payment processing, data entry, processing notices and mailings to customers, record maintenance, and other duties as assigned by the supervisor.
EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:
The ideal candidate will have the following qualifications:
Working experience or substantial knowledge of building and/or land use permit application procedures, submittal requirements and associated documents; interpreting maps, plans, and legal descriptions.
Knowledge of rules, regulations, codes, laws, and/or policies relative to the position.
Demonstrated ability to work as an effective team member in a highly collaborative environment.
Experience providing excellent customer service, including working with upset or angry customers while maintaining positive customer relationships.
Demonstrate excellent communication skills both verbal and written.
Professional experience and intermediate skill using Microsoft Office Products including Excel, Word, Outlook, Teams, CRM.
Professional experience using permitting software, online permit portals, and available technology tools for receiving, screening, routing, and processing applications and permits.
Experience using initiative and judgement interpreting policies, rules, and guidelines.
Demonstrated ability to effectively prioritize a high volume of work and handle multiple tasks with changing priorities while meeting deadlines and team goals.
Exceptional organization skills with superior attention to details and accurate work output.
Comfortable learning new technology and working in an environment of continuous improvement where frequent change is occurring.
Demonstrate the ability to use critical thinking to solve problems with minimal supervision.
Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.
Our most competitive candidate will also have:
Professional experience within a government permitting agency processing building and land use permit applications, verifying submittal requirements are met, calculating and collecting fees, applying building and land use codes, coordinating the permit process, and issuing approved permits.
Experience using Accela, My Building Pemit.com, and/or other relevant permitting software.
Knowledge of and experience applying King County rules, regulations, codes, laws and/or policies relative to the position.
Experience using GIS mapping software; SharePoint; Bluebeam; CRM; record management software.
International Code Council recognition as a Certified Permit Technician.
Necessary special requirements:
Must be able to bend, stoop, lift and carry up to 30 pounds, including large rolled plans.
Must be able to move from workstation to workstation, sitting, standing and reaching throughout the workday in a fast-paced environment.
SUPPLEMENTAL INFORMATION:
Those applicants who pass the initial screening will be invited to interview the week of May 16, 2022. Currently we are filling Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) for current King County Career Service employees who have passed their probationary period. Current King County employees must have permission from their supervisor to be eligible for the Special Duty assignment. Pay upon SDA placement: Current employees selected for SDA will be compensated based on the provisions of the Collective Bargaining Agreement or Master Labor Agreement for their base assignment if applicable. This recruitment may be used to fill vacancies for up to 6 months. Including career service, special duty assignments, STT and TLT opportunities. WHO MAY APPLY: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer. WORK SCHEDULE: The work week is normally Monday through Friday, 7.00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours. This full-time position is overtime eligible. FORMS AND MATERIALS: The recruitment for this position is open to all applicants. A completed King County Application is required. We highly recommend that you also provide a cover letter and resume . SELECTION PROCESS: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and file reviews will be conducted. UNION MEMBERSHIP: PROTEC17 For more information regarding this recruitment, please contact: Vivienne Swai Human Resources Analyst 206-477-1538 vswai@kingcounty.gov Covid-19 Vaccination Requirement King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter. As a condition of employment, prior to a final offer of employment, you will be required to: • submit proof of vaccination or • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC). The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office. Teleworking Requirement The work associated with this position will be performed by teleworking; complemented with onsite work and meetings as needed. The responsibilities of this position may include regular and ongoing in-office work involving in person customer service in accordance with the division's available customer service options. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations . King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.
Apr 11, 2022
Full time
SUMMARY:
This recruitment will be used to fill Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) positions. The TLT/SDA is anticipated to last up to June 30th, 2023.
In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, the Permitting Division of the Department of Local Services (DLS) is accepting applications for the position of Permit Review Coordinator in the Permitting Services section. The Permitting Services team is responsible for providing direct customer services in support of the functions of the Division. If you are customer obsessed and looking for an opportunity to work in a fast-paced environment with a detail-oriented team, we need you. Permitting is looking for someone who thrives on solving problems, is solutions oriented, and works well both individually and as part of a highly collaborative workgroup. The Permit Review Coordinator facilitates and helps administer King County permitting codes, policies, and procedures. They are the first point of contact applicants have and are setting the expectation for the customer experience.
JOB DUTIES:
To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill and ability to: Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. Permit Application Screening, Intake, and issuance:
Research property records; read and interpret maps, plans, and legal descriptions.
Provide answers to customer’s questions regarding King County permitting codes, policies, and procedures.
Screen permit applications for completeness based on a specific criterion for building, fire, and land use permit types.
Explain, calculate, and collect permit fees from customers.
Accurately and efficiently use permitting software, online portals, and available technology tools to receive, screen, route, and track application from intake to permit issuance.
Work closely with all levels of staff in King County to accomplish primary objectives.
Follow up with applicants at various permitting stages; compile and process notifications; ensure permit tracking systems are updated accurately throughout the permitting process.
Perform quality assurance of approved permits, verify fees and permit requirements, prepare issuance packages, and issue permits.
Customer Service:
Provide helpful and respectful customer service to citizens and County employees.
Answer a high volume of customer inquiries electronically, by phone, and/or in person in accordance with the division's available customer service options.
Explain application submittal requirements, application procedures, permitting processes and timelines.
Help customers who are upset or angry by communicating in a positive and professional manner.
Track customer inquiries in electronic CRM system and ensure appropriate follow up with customers is completed.
Other duties:
Collaborate with workgroup and Division staff working toward continuous improvement of customer services.
Maintain Permitting records in accordance with policies and procedures.
As a member of the Permitting Services group, this position will be responsible to cross-train with all Permit Review Coordinators and/or Permit Technicians and/or administrative staff to be prepared to support all functions of the workgroup and the Division.
Other responsibilities may involve cash, check, or electronic payment processing, data entry, processing notices and mailings to customers, record maintenance, and other duties as assigned by the supervisor.
EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:
The ideal candidate will have the following qualifications:
Working experience or substantial knowledge of building and/or land use permit application procedures, submittal requirements and associated documents; interpreting maps, plans, and legal descriptions.
Knowledge of rules, regulations, codes, laws, and/or policies relative to the position.
Demonstrated ability to work as an effective team member in a highly collaborative environment.
Experience providing excellent customer service, including working with upset or angry customers while maintaining positive customer relationships.
Demonstrate excellent communication skills both verbal and written.
Professional experience and intermediate skill using Microsoft Office Products including Excel, Word, Outlook, Teams, CRM.
Professional experience using permitting software, online permit portals, and available technology tools for receiving, screening, routing, and processing applications and permits.
Experience using initiative and judgement interpreting policies, rules, and guidelines.
Demonstrated ability to effectively prioritize a high volume of work and handle multiple tasks with changing priorities while meeting deadlines and team goals.
Exceptional organization skills with superior attention to details and accurate work output.
Comfortable learning new technology and working in an environment of continuous improvement where frequent change is occurring.
Demonstrate the ability to use critical thinking to solve problems with minimal supervision.
Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.
Our most competitive candidate will also have:
Professional experience within a government permitting agency processing building and land use permit applications, verifying submittal requirements are met, calculating and collecting fees, applying building and land use codes, coordinating the permit process, and issuing approved permits.
Experience using Accela, My Building Pemit.com, and/or other relevant permitting software.
Knowledge of and experience applying King County rules, regulations, codes, laws and/or policies relative to the position.
Experience using GIS mapping software; SharePoint; Bluebeam; CRM; record management software.
International Code Council recognition as a Certified Permit Technician.
Necessary special requirements:
Must be able to bend, stoop, lift and carry up to 30 pounds, including large rolled plans.
Must be able to move from workstation to workstation, sitting, standing and reaching throughout the workday in a fast-paced environment.
SUPPLEMENTAL INFORMATION:
Those applicants who pass the initial screening will be invited to interview the week of May 16, 2022. Currently we are filling Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) for current King County Career Service employees who have passed their probationary period. Current King County employees must have permission from their supervisor to be eligible for the Special Duty assignment. Pay upon SDA placement: Current employees selected for SDA will be compensated based on the provisions of the Collective Bargaining Agreement or Master Labor Agreement for their base assignment if applicable. This recruitment may be used to fill vacancies for up to 6 months. Including career service, special duty assignments, STT and TLT opportunities. WHO MAY APPLY: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer. WORK SCHEDULE: The work week is normally Monday through Friday, 7.00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours. This full-time position is overtime eligible. FORMS AND MATERIALS: The recruitment for this position is open to all applicants. A completed King County Application is required. We highly recommend that you also provide a cover letter and resume . SELECTION PROCESS: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and file reviews will be conducted. UNION MEMBERSHIP: PROTEC17 For more information regarding this recruitment, please contact: Vivienne Swai Human Resources Analyst 206-477-1538 vswai@kingcounty.gov Covid-19 Vaccination Requirement King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter. As a condition of employment, prior to a final offer of employment, you will be required to: • submit proof of vaccination or • have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC). The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office. Teleworking Requirement The work associated with this position will be performed by teleworking; complemented with onsite work and meetings as needed. The responsibilities of this position may include regular and ongoing in-office work involving in person customer service in accordance with the division's available customer service options. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations . King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.
Federal Reserve Board
Washington District of Columbia
DESCRIPTION/RESPONSIBILITIES: The Procurement Policy and Compliance Specialist is responsible for assisting the Procurement team in support of the Financials, Procurement, Self-Service and other applications. Provides assistance with maintenance of vendor, customer, bank, and other data stored within the Enterprise Resource Planning (ERP). Provides assistance with changes to system setups, testing, user training and documenting business processes. Assists in the development of procurement policies and procedures, coordinating risk management assessments, internal controls, and records management. Responsible with data analysis, strategic sourcing, and various dashboard tools.
REQUIRED SKILLS: Requires a Bachelor’s degree in a relevant field or equivalent work experience plus one year of experience in administration, general business functions, and/or information systems support. Must have knowledge of basic accounting and/or procurement principles. Ability to effectively interact with users and gather requirements. Possess effective analytical abilities and communication skills, both oral and written. Must pay close attention to detail to ensure accuracy in all aspects of the job. Must have excellent organizational skills an ability to prioritize. Effectively works independently and as a team member in order to provide excellent customer service to client users. Must be proficient in office automation software, including Word and Excel.
Must work with multiple automated systems and understand the interfaces between those systems. Probes and analyses problems to determine their nature and scope. Ensures the many modules, subparts and toolsets work cohesively together to produce expected and reliable results. Work effort must constantly be monitored for the interaction of on-going and new work, changing business needs, demands of new stakeholders, or technical innovation.
Assists with all aspects of the Enterprise Resource Planning (ERP) solution setups associated with vendors, customers, bank information and other data types. Assists with maintenance on existing data to strengthen data integrity. Works with the Procurement team to ensure the appropriate setups are made to properly support the requirements of the software applications and environment. Ensures appropriate standards and procedures are followed. Understands client’s functional processes and business needs. Analyzes and recommends solutions for solving problems associated with the setups of the applications and the integration of disparate systems. Translates and defines the clients’ requirements into accurate system setup and configuration and makes suggestions and alternate methods for resolving issues. Recommends procedures or policies to management and users for process improvements. Provides analytical support for recommendations. Effectively works independently and as a team member in order to provide excellent support to client users. Assists the Manager with the identification of training standards and programs on professional acquisition training, certification and career development needs to ensure that Procurement staff have the relevant professional and skill training to meet current and future needs of the organization. Provides back-up support to the Manager on the Purchase card program, Board training for CORs, and Purchase cardholders and reviewing managers.
Works to ensure that the records management system and contract files are reviewed for completeness, appropriateness, timeliness, consistency of approach, and are consistent with applicable records management standards, and easily retrievable from FIRMA, the enterprise system, or shared drive. Performs reviews to evaluate overall management effectiveness.
Stays abreast of relevant legislation, regulations, policies, and internal control and management practices. Assists in development of informational material to inform, clarify and explain regulatory and policy changes, and recurring errors observed during contract or audit review. Assists with and prepares briefings, makes presentations and recommendations to management on possible changes to Procurement policies, procedures, and practices. Stays abreast of the new functionality and technical advancements provided by the latest versions of the software solutions. Works with the team, clients, and others to determine how the new functionality should be implemented into the Board’s environment.
Works in a typical Office environment.
Full vaccination is required as a condition of employment, unless a legally required exception applies.
This is a term position set to expire 1/1/2026
Mar 30, 2022
Full time
DESCRIPTION/RESPONSIBILITIES: The Procurement Policy and Compliance Specialist is responsible for assisting the Procurement team in support of the Financials, Procurement, Self-Service and other applications. Provides assistance with maintenance of vendor, customer, bank, and other data stored within the Enterprise Resource Planning (ERP). Provides assistance with changes to system setups, testing, user training and documenting business processes. Assists in the development of procurement policies and procedures, coordinating risk management assessments, internal controls, and records management. Responsible with data analysis, strategic sourcing, and various dashboard tools.
REQUIRED SKILLS: Requires a Bachelor’s degree in a relevant field or equivalent work experience plus one year of experience in administration, general business functions, and/or information systems support. Must have knowledge of basic accounting and/or procurement principles. Ability to effectively interact with users and gather requirements. Possess effective analytical abilities and communication skills, both oral and written. Must pay close attention to detail to ensure accuracy in all aspects of the job. Must have excellent organizational skills an ability to prioritize. Effectively works independently and as a team member in order to provide excellent customer service to client users. Must be proficient in office automation software, including Word and Excel.
Must work with multiple automated systems and understand the interfaces between those systems. Probes and analyses problems to determine their nature and scope. Ensures the many modules, subparts and toolsets work cohesively together to produce expected and reliable results. Work effort must constantly be monitored for the interaction of on-going and new work, changing business needs, demands of new stakeholders, or technical innovation.
Assists with all aspects of the Enterprise Resource Planning (ERP) solution setups associated with vendors, customers, bank information and other data types. Assists with maintenance on existing data to strengthen data integrity. Works with the Procurement team to ensure the appropriate setups are made to properly support the requirements of the software applications and environment. Ensures appropriate standards and procedures are followed. Understands client’s functional processes and business needs. Analyzes and recommends solutions for solving problems associated with the setups of the applications and the integration of disparate systems. Translates and defines the clients’ requirements into accurate system setup and configuration and makes suggestions and alternate methods for resolving issues. Recommends procedures or policies to management and users for process improvements. Provides analytical support for recommendations. Effectively works independently and as a team member in order to provide excellent support to client users. Assists the Manager with the identification of training standards and programs on professional acquisition training, certification and career development needs to ensure that Procurement staff have the relevant professional and skill training to meet current and future needs of the organization. Provides back-up support to the Manager on the Purchase card program, Board training for CORs, and Purchase cardholders and reviewing managers.
Works to ensure that the records management system and contract files are reviewed for completeness, appropriateness, timeliness, consistency of approach, and are consistent with applicable records management standards, and easily retrievable from FIRMA, the enterprise system, or shared drive. Performs reviews to evaluate overall management effectiveness.
Stays abreast of relevant legislation, regulations, policies, and internal control and management practices. Assists in development of informational material to inform, clarify and explain regulatory and policy changes, and recurring errors observed during contract or audit review. Assists with and prepares briefings, makes presentations and recommendations to management on possible changes to Procurement policies, procedures, and practices. Stays abreast of the new functionality and technical advancements provided by the latest versions of the software solutions. Works with the team, clients, and others to determine how the new functionality should be implemented into the Board’s environment.
Works in a typical Office environment.
Full vaccination is required as a condition of employment, unless a legally required exception applies.
This is a term position set to expire 1/1/2026
APLA Health
3741 S. La Brea Ave. Los Angeles, CA 90016
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
10 Paid Holidays
5 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
POSITION SUMMARY:
Under the direction of the Associate Director of HIV Prevention Services, the Program Coordinator will help develop, implement, monitor and evaluate all approaches used to recruit and retain Latino men who have sex with men (MSM) 18 - 39. The Program Coordinator also ensures that all program activities are in alignment with APLA Health & Wellness harm reduction philosophy and larger sexual health and wellness goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides supervisory duties to program staff including, but not limited to:
Hiring program staff
Training new program staff
Conducting employee evaluations
Dispensing disciplinary action up to and including the termination of program staff
Approval of time off/vacation requests
Developing training plans
Setting yearly program objectives/goals
The Program Coordinator will be responsible for the following:
Recruitment and retention of members of the target population into health education activities including but not limited to HIV and STI testing and treatment, HIV+ linkage to care, and navigation into biomedical (PrEP/PEP) services.
Overseeing the HIV+ linkage to care and retention program
Overseeing the linkage and retention to biomedical (PrEP/PEP) services program
Overseeing the implementation of the PROMISE for HIP intervention
Preparing and facilitating quarterly Community Advisory Board (CAB) meetings.
Ensuring the timely and accurate submission of HIV testing data into CDC databases
Working closely with the evaluation specialist to ensure all data is properly and timely input into CDC databases.
Monitoring program budgets and spending
Creating, distributing, and monitoring of social marketing materials that will promote program offerings via Facebook, Instagram, YouTube, and in-person outreach
Distribution of safer sex materials to members of the target demographic through internal and external processes
Working with stakeholders and community partners familiar with the needs of Latino MSM 18 34 to create a network of holistic care opportunities that will better the lives of the demographic.
Ensuring culturally and linguistically appropriate services.
Attending community/public meetings as necessary.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Bachelors degree in human services related field or a highschool/GED diploma and minimum four-year experience working with Latino MSM in the area of HIV and sexual health education
Minimum two-year experience managing staff required.
Bilingual: English and Spanish required.
Experience monitoring program budgets, evaluation, and engaging in program development activities preferred.
Familiarity with PROMISE for HIP intervention preferred.
Experience developing and retaining community advisory boards preferred.
Experience conducting in-person and virtual workshops specific to sexual health and wellness preferred.
Experience with the use of social media in terms of program promotion and recruitment preferred.
Familiarity with challenges associated with HIV testing and linkage to care, specifically among Latino MSM preferred.
Experience working in a nonprofit environment preferred.
Ability to:
Work independently
Create referral sources
Work effectively with divers group of staff, volunteers and professionals
Organize stakeholders and engage community building and establish linkages between stakeholder
Identify particular goals and objectives with respect to harm reduction meet frequent, sometimes conflicting deadlines in a rapidly changing environment
Respond with sensitivity to social inequities and diverse ethnic groups
Adhere to HIPPA guidelines
Navigate participants through the healthcare system
Engage participants and encourage HIV testing
Encourage linkage to biomedical (PrEP/PEP) services
Provide resources that address needs of newly/previously diagnosed HIV person
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran.
To Apply:
Visit our website at www.aplahealth.org to apply or click the link below:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=55924&clientkey=A5559163F67395E0A2585D2135F98806
Mar 23, 2022
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
10 Paid Holidays
5 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
POSITION SUMMARY:
Under the direction of the Associate Director of HIV Prevention Services, the Program Coordinator will help develop, implement, monitor and evaluate all approaches used to recruit and retain Latino men who have sex with men (MSM) 18 - 39. The Program Coordinator also ensures that all program activities are in alignment with APLA Health & Wellness harm reduction philosophy and larger sexual health and wellness goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides supervisory duties to program staff including, but not limited to:
Hiring program staff
Training new program staff
Conducting employee evaluations
Dispensing disciplinary action up to and including the termination of program staff
Approval of time off/vacation requests
Developing training plans
Setting yearly program objectives/goals
The Program Coordinator will be responsible for the following:
Recruitment and retention of members of the target population into health education activities including but not limited to HIV and STI testing and treatment, HIV+ linkage to care, and navigation into biomedical (PrEP/PEP) services.
Overseeing the HIV+ linkage to care and retention program
Overseeing the linkage and retention to biomedical (PrEP/PEP) services program
Overseeing the implementation of the PROMISE for HIP intervention
Preparing and facilitating quarterly Community Advisory Board (CAB) meetings.
Ensuring the timely and accurate submission of HIV testing data into CDC databases
Working closely with the evaluation specialist to ensure all data is properly and timely input into CDC databases.
Monitoring program budgets and spending
Creating, distributing, and monitoring of social marketing materials that will promote program offerings via Facebook, Instagram, YouTube, and in-person outreach
Distribution of safer sex materials to members of the target demographic through internal and external processes
Working with stakeholders and community partners familiar with the needs of Latino MSM 18 34 to create a network of holistic care opportunities that will better the lives of the demographic.
Ensuring culturally and linguistically appropriate services.
Attending community/public meetings as necessary.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Bachelors degree in human services related field or a highschool/GED diploma and minimum four-year experience working with Latino MSM in the area of HIV and sexual health education
Minimum two-year experience managing staff required.
Bilingual: English and Spanish required.
Experience monitoring program budgets, evaluation, and engaging in program development activities preferred.
Familiarity with PROMISE for HIP intervention preferred.
Experience developing and retaining community advisory boards preferred.
Experience conducting in-person and virtual workshops specific to sexual health and wellness preferred.
Experience with the use of social media in terms of program promotion and recruitment preferred.
Familiarity with challenges associated with HIV testing and linkage to care, specifically among Latino MSM preferred.
Experience working in a nonprofit environment preferred.
Ability to:
Work independently
Create referral sources
Work effectively with divers group of staff, volunteers and professionals
Organize stakeholders and engage community building and establish linkages between stakeholder
Identify particular goals and objectives with respect to harm reduction meet frequent, sometimes conflicting deadlines in a rapidly changing environment
Respond with sensitivity to social inequities and diverse ethnic groups
Adhere to HIPPA guidelines
Navigate participants through the healthcare system
Engage participants and encourage HIV testing
Encourage linkage to biomedical (PrEP/PEP) services
Provide resources that address needs of newly/previously diagnosed HIV person
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran.
To Apply:
Visit our website at www.aplahealth.org to apply or click the link below:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=55924&clientkey=A5559163F67395E0A2585D2135F98806
Information Specialist
Museum of Science, Boston
www.mos.org
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
SUMMARY STATEMENT:
The Information Specialist provides exceptional service to guests, providing prompt, proactive, and efficient response to problems, issues, and questions at the Information Desk.
RESPONSIBILITIES:
1.4 million visitors annually
This is a uniformed position
Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends
WORK SCHEDULE:
This position is full-time, 32 hours/week, with the following schedule:
Friday - Monday 8:45 - 5:15
REPORTS TO:
Manager, Visitor Services and Venue Operations
MINIMUM QUALIFICATIONS:
Three (3) years or more of customer service experience
Post high school course work, technical degree, associate's degree or business certificate
Demonstrated professionalism
Demonstrated organizational skills
Proficient in Microsoft Word, Excel, web browsers, Outlook
Demonstrated oral and written communication skills in order to effectively provide customer service, promote museum offerings, and quickly resolve issues
Ability to handle multiple tasks at one time in fast-paced environment
STARTING SALARY:
Non-Exempt (Hourly). $15.00/hour
BENEFITS:
Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, commuter spending account, 15 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!
VACCINATION POLICY:
Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.
Mar 15, 2022
Full time
Information Specialist
Museum of Science, Boston
www.mos.org
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
SUMMARY STATEMENT:
The Information Specialist provides exceptional service to guests, providing prompt, proactive, and efficient response to problems, issues, and questions at the Information Desk.
RESPONSIBILITIES:
1.4 million visitors annually
This is a uniformed position
Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends
WORK SCHEDULE:
This position is full-time, 32 hours/week, with the following schedule:
Friday - Monday 8:45 - 5:15
REPORTS TO:
Manager, Visitor Services and Venue Operations
MINIMUM QUALIFICATIONS:
Three (3) years or more of customer service experience
Post high school course work, technical degree, associate's degree or business certificate
Demonstrated professionalism
Demonstrated organizational skills
Proficient in Microsoft Word, Excel, web browsers, Outlook
Demonstrated oral and written communication skills in order to effectively provide customer service, promote museum offerings, and quickly resolve issues
Ability to handle multiple tasks at one time in fast-paced environment
STARTING SALARY:
Non-Exempt (Hourly). $15.00/hour
BENEFITS:
Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, commuter spending account, 15 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!
VACCINATION POLICY:
Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.
Title: Seasonal Student Worker – Honeyman
Job Number: REQ-90487
Salary: $2,719 – $2,802 per month
Location: Jessie M Honeyman Memorial State Park
PLEASE NOTE : This opportunity is only open to students that are currently enrolled in high school.
Would you enjoy working on a team where you can use your excellent customer service skills and develop hands-on experience in park maintenance and operations? Do you have landscaping or custodial experience, and wonder what it would be like to have a State Park as your work space?
If this sounds like you, come join our seasonal team as a Seasonal Student Worker and support one of Oregon’s greatest resources – State Parks!
This recruitment announcement will be used to fill multiple vacancies and future vacancies for Jessie M Honeyman Memorial State Park .
This position falls under the classification Student Office Worker .
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Seasonal Student Worker, you will assist or supplement a permanent, trained work force by performing repetitive and routine field work that can be easily learned on the job.
In this role, you will provide visitor information and assist with other duties to ensure clean, safe and enjoyable park areas for the visiting public. You will also operate boat and sandboard rentals.
Minimum Qualifications:
Must be enrolled at least half-time in high school
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Ability to listen to what people say and ask appropriate questions to obtain needed information.
Demonstrated common courtesy while communicating with others.
Basic computer skills.
Ability to monitor and implement routine procedures while providing customer service.
Ability to provide people with information in relation to park rules.
Experience in cash handling and/or reconciliation.
Ability to assist with the performance of restroom cleaning, landscaping and groundskeeping tasks.
Desire to promote a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals.
LINK TO OFFICIAL STATE APPLICATION (required)
Mar 07, 2022
Full time
Title: Seasonal Student Worker – Honeyman
Job Number: REQ-90487
Salary: $2,719 – $2,802 per month
Location: Jessie M Honeyman Memorial State Park
PLEASE NOTE : This opportunity is only open to students that are currently enrolled in high school.
Would you enjoy working on a team where you can use your excellent customer service skills and develop hands-on experience in park maintenance and operations? Do you have landscaping or custodial experience, and wonder what it would be like to have a State Park as your work space?
If this sounds like you, come join our seasonal team as a Seasonal Student Worker and support one of Oregon’s greatest resources – State Parks!
This recruitment announcement will be used to fill multiple vacancies and future vacancies for Jessie M Honeyman Memorial State Park .
This position falls under the classification Student Office Worker .
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Seasonal Student Worker, you will assist or supplement a permanent, trained work force by performing repetitive and routine field work that can be easily learned on the job.
In this role, you will provide visitor information and assist with other duties to ensure clean, safe and enjoyable park areas for the visiting public. You will also operate boat and sandboard rentals.
Minimum Qualifications:
Must be enrolled at least half-time in high school
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Ability to listen to what people say and ask appropriate questions to obtain needed information.
Demonstrated common courtesy while communicating with others.
Basic computer skills.
Ability to monitor and implement routine procedures while providing customer service.
Ability to provide people with information in relation to park rules.
Experience in cash handling and/or reconciliation.
Ability to assist with the performance of restroom cleaning, landscaping and groundskeeping tasks.
Desire to promote a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals.
LINK TO OFFICIAL STATE APPLICATION (required)
Oregon Parks and Recreation
Fort Stevens State Park
Title: Seasonal Student Worker – Fort Stevens
Job Number: REQ-89716
Salary: $2,719 – $2,802 per month
Location: Fort Stevens State Park
PLEASE NOTE : This opportunity is only open to students that are currently enrolled in high school.
Would you enjoy working on a team where you can use your excellent customer service skills and develop hands-on experience in park maintenance and operations? Do you have landscaping or custodial experience, and wonder what it would be like to have a State Park as your work space?
If this sounds like you, come join our seasonal team as a Student Worker and support one of Oregon’s greatest resources – State Parks!
This recruitment announcement will be used to fill multiple vacancies and future vacancies for Fort Stevens State Park .
This position falls under the classification Student Office Worker .
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Seasonal Student Worker at Fort Stevens State Park , you will assist or supplement a permanent, trained work force by performing repetitive and routine office work that can be easily learned on the job. You will provide visitor information and assist with other duties to ensure clean, safe and enjoyable park areas for the visiting public.
Minimum Qualifications:
Must be enrolled at least half-time in high school.
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Ability to listen to what people say and asking appropriate questions to obtain needed information.
Ability to provide factual information based on observation, knowledge and understanding.
Demonstrated common courtesy while communicating with others.
Basic computer skills.
Ability to make change and prepare simple cash reconciliation reports.
Desire to promote a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals.
LINK TO OFFICIAL STATE APPLICATION (required)
Feb 28, 2022
Full time
Title: Seasonal Student Worker – Fort Stevens
Job Number: REQ-89716
Salary: $2,719 – $2,802 per month
Location: Fort Stevens State Park
PLEASE NOTE : This opportunity is only open to students that are currently enrolled in high school.
Would you enjoy working on a team where you can use your excellent customer service skills and develop hands-on experience in park maintenance and operations? Do you have landscaping or custodial experience, and wonder what it would be like to have a State Park as your work space?
If this sounds like you, come join our seasonal team as a Student Worker and support one of Oregon’s greatest resources – State Parks!
This recruitment announcement will be used to fill multiple vacancies and future vacancies for Fort Stevens State Park .
This position falls under the classification Student Office Worker .
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Seasonal Student Worker at Fort Stevens State Park , you will assist or supplement a permanent, trained work force by performing repetitive and routine office work that can be easily learned on the job. You will provide visitor information and assist with other duties to ensure clean, safe and enjoyable park areas for the visiting public.
Minimum Qualifications:
Must be enrolled at least half-time in high school.
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Ability to listen to what people say and asking appropriate questions to obtain needed information.
Ability to provide factual information based on observation, knowledge and understanding.
Demonstrated common courtesy while communicating with others.
Basic computer skills.
Ability to make change and prepare simple cash reconciliation reports.
Desire to promote a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals.
LINK TO OFFICIAL STATE APPLICATION (required)
Oregon Parks and Recreation
Nehalem Bay State Park
Title: Seasonal Student Worker – Nehalem Bay
Job Number: REQ-88577
Salary: $2,719 – $2,802 per month
Location: Nehalem Bay State Park
PLEASE NOTE : This opportunity is only open to students that are currently enrolled in high school.
Would you enjoy working on a team where you can develop excellent customer service skills and learn about park maintenance and operations? Do you have strong people skills and a desire work in one of Oregon's most loved places?
If this sounds like you, come join our seasonal team as a Student Worker and support one of Oregon’s greatest resources – State Parks!
This recruitment announcement will be used to fill multiple vacancies and future vacancies for Nehalem Bay State Park .
This position falls under the classification Student Office Worker .
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Seasonal Student Worker at Nehalem Bay State Park , you will assist or supplement a permanent, trained work force by performing repetitive and routine work that can be easily learned on the job.
In this role, you will provide visitor information and assist with other duties to ensure clean, safe and enjoyable park areas for the visiting public.
Minimum Qualifications:
Must be enrolled at least half-time in high school.
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Ability to work with computers in a Microsoft Windows environment.
Previous cash-handling experience in a sales environment preferred.
Desire to promote a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals.
LINK TO OFFICIAL STATE APPLICATION (required)
Feb 28, 2022
Full time
Title: Seasonal Student Worker – Nehalem Bay
Job Number: REQ-88577
Salary: $2,719 – $2,802 per month
Location: Nehalem Bay State Park
PLEASE NOTE : This opportunity is only open to students that are currently enrolled in high school.
Would you enjoy working on a team where you can develop excellent customer service skills and learn about park maintenance and operations? Do you have strong people skills and a desire work in one of Oregon's most loved places?
If this sounds like you, come join our seasonal team as a Student Worker and support one of Oregon’s greatest resources – State Parks!
This recruitment announcement will be used to fill multiple vacancies and future vacancies for Nehalem Bay State Park .
This position falls under the classification Student Office Worker .
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Seasonal Student Worker at Nehalem Bay State Park , you will assist or supplement a permanent, trained work force by performing repetitive and routine work that can be easily learned on the job.
In this role, you will provide visitor information and assist with other duties to ensure clean, safe and enjoyable park areas for the visiting public.
Minimum Qualifications:
Must be enrolled at least half-time in high school.
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Ability to work with computers in a Microsoft Windows environment.
Previous cash-handling experience in a sales environment preferred.
Desire to promote a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals.
LINK TO OFFICIAL STATE APPLICATION (required)
King County Department of Local Services, Permitting Division
SUMMARY:
In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, the Permitting Division of the Department of Local Services (DLS) is accepting applications for the position of Permit Review Coordinator in the Permitting Services section. The Permitting Services team is responsible for providing direct customer services in support of the functions of the Division. If you are customer obsessed and looking for an opportunity to work in a fast-paced environment with a detail-oriented team, we need you. Permitting is looking for someone who thrives on solving problems, is solutions oriented, and works well both individually and as part of a highly collaborative workgroup. The Permit Review Coordinator facilitates and helps administer King County permitting codes, policies, and procedures. They are the first point of contact applicants have and are setting the expectation for the customer experience.
JOB DUTIES:
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.
To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill and ability to:
Permit Application Screening, Intake, and issuance:
Research property records; read and interpret maps, plans, and legal descriptions.
Provide answers to customer’s questions regarding King County permitting codes, policies, and procedures.
Screen permit applications for completeness based on a specific criterion for building, fire, and land use permit types.
Explain, calculate, and collect permit fees from customers.
Accurately and efficiently use permitting software, online portals, and available technology tools to receive, screen, route, and track application from intake to permit issuance.
Work closely with all levels of staff in King County to accomplish primary objectives.
Follow up with applicants at various permitting stages; compile and process notifications; ensure permit tracking systems are updated accurately throughout the permitting process.
Perform quality assurance of approved permits, verify fees and permit requirements, prepare issuance packages, and issue permits.
Customer Service:
Provide helpful and respectful customer service to citizens and County employees.
Answer a high volume of customer inquiries electronically, by phone, and/or in person in accordance with the division's available customer service options.
Explain application submittal requirements, application procedures, permitting processes and timelines.
Help customers who are upset or angry by communicating in a positive and professional manner.
Track customer inquiries in electronic CRM system and ensure appropriate follow up with customers is completed.
Other duties:
Collaborate with workgroup and Division staff working toward continuous improvement of customer services.
Maintain Permitting records in accordance with policies and procedures.
As a member of the Permitting Services group, this position will be responsible to cross-train with all Permit Review Coordinators and/or Permit Technicians and/or administrative staff to be prepared to support all functions of the workgroup and the Division.
Other responsibilities may involve cash, check, or electronic payment processing, data entry, processing notices and mailings to customers, record maintenance, and other duties as assigned by the supervisor.
EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:
The ideal candidate will have the following qualifications:
Working experience or substantial knowledge of building and/or land use permit application procedures, submittal requirements and associated documents; interpreting maps, plans, and legal descriptions.
Knowledge of rules, regulations, codes, laws, and/or policies relative to the position.
Demonstrated ability to work as an effective team member in a highly collaborative environment.
Experience providing excellent customer service, including working with upset or angry customers while maintaining positive customer relationships.
Demonstrate excellent communication skills both verbal and written.
Professional experience and intermediate skill using Microsoft Office Products including Excel, Word, Outlook, Teams, CRM,
Professional experience using permitting software, online permit portals, and available technology tools for receiving, screening, routing, and processing applications and permits.
Experience using initiative and judgement interpreting policies, rules, and guidelines.
Demonstrated ability to effectively prioritize a high volume of work and handle multiple tasks with changing priorities while meeting deadlines and team goals.
Exceptional organization skills with superior attention to details and accurate work output.
Comfortable learning new technology and working in an environment of continuous improvement where frequent change is occurring.
Demonstrate the ability to use critical thinking to solve problems with minimal supervision.
Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.
Our most competitive candidate will also have:
Professional experience within a government permitting agency processing building and land use permit applications, verifying submittal requirements are met, calculating and collecting fees, applying building and land use codes, coordinating the permit process, and issuing approved permits.
Experience using Accela, My Building Pemit.com, and/or other relevant permitting software.
Knowledge of and experience applying King County rules, regulations, codes, laws and/or policies relative to the position.
Experience using GIS mapping software; SharePoint; Bluebeam; CRM; record management software.
International Code Council recognition as a Certified Permit Technician.
Necessary special requirements:
Must be able to bend, stoop, lift and carry up to 30 pounds, including large rolled plans.
Must be able to move from workstation to workstation, sitting, standing and reaching throughout the workday in a fast-paced environment.
SUPPLEMENTAL INFORMATION:
Those applicants who pass the initial screening will be invited to interview the week of March 7, 2022
Currently we are filling 2 Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) for current King County Career Service employees who have passed their probationary period. Current King County employees must have permission from their supervisor to be eligible for the Special Duty assignment. The TLT/SDA is anticipated to end June 30, 2023 with possibility of extension .
Pay upon SDA placement: Current employees selected for SDA will be compensated based on the provisions of the Collective Bargaining Agreement or Master Labor Agreement for their base assignment if applicable.
This recruitment may be used to fill vacancies for up to 6 months. Including career service, special duty assignments, STT and TLT opportunities.
WHO MAY APPLY: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.
WORK SCHEDULE: The work week is normally Monday through Friday, 7.00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours. This full-time position is overtime eligible. FORMS AND MATERIALS: The recruitment for this position is open to all applicants. A completed King County Application is required. We highly recommend that you also provide a cover letter and resume .
SELECTION PROCESS: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and file reviews will be conducted. UNION MEMBERSHIP: PROTEC17 For more information regarding this recruitment, please contact: Vivienne Swai Human Resources Analyst 206-477-1538 vswai@kingcounty.gov
Covid-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.
As a condition of employment, prior to a final offer of employment, you will be required to:
submit proof of vaccination or
have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).
The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.
Teleworking Requirement The work associated with this position will currently be performed predominantly by teleworking; complemented with onsite work and meetings as needed. The responsibilities of this position may include regular and ongoing in-office work involving in person customer service in accordance with the division's available customer service options.
Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations . King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.
Feb 14, 2022
Full time
SUMMARY:
In order to hire and maintain a quality workforce that reflects the diversity of the community and works well within our True North values-based organization, the Permitting Division of the Department of Local Services (DLS) is accepting applications for the position of Permit Review Coordinator in the Permitting Services section. The Permitting Services team is responsible for providing direct customer services in support of the functions of the Division. If you are customer obsessed and looking for an opportunity to work in a fast-paced environment with a detail-oriented team, we need you. Permitting is looking for someone who thrives on solving problems, is solutions oriented, and works well both individually and as part of a highly collaborative workgroup. The Permit Review Coordinator facilitates and helps administer King County permitting codes, policies, and procedures. They are the first point of contact applicants have and are setting the expectation for the customer experience.
JOB DUTIES:
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.
To be considered for this opportunity, you must at a minimum, demonstrate knowledge, skill and ability to:
Permit Application Screening, Intake, and issuance:
Research property records; read and interpret maps, plans, and legal descriptions.
Provide answers to customer’s questions regarding King County permitting codes, policies, and procedures.
Screen permit applications for completeness based on a specific criterion for building, fire, and land use permit types.
Explain, calculate, and collect permit fees from customers.
Accurately and efficiently use permitting software, online portals, and available technology tools to receive, screen, route, and track application from intake to permit issuance.
Work closely with all levels of staff in King County to accomplish primary objectives.
Follow up with applicants at various permitting stages; compile and process notifications; ensure permit tracking systems are updated accurately throughout the permitting process.
Perform quality assurance of approved permits, verify fees and permit requirements, prepare issuance packages, and issue permits.
Customer Service:
Provide helpful and respectful customer service to citizens and County employees.
Answer a high volume of customer inquiries electronically, by phone, and/or in person in accordance with the division's available customer service options.
Explain application submittal requirements, application procedures, permitting processes and timelines.
Help customers who are upset or angry by communicating in a positive and professional manner.
Track customer inquiries in electronic CRM system and ensure appropriate follow up with customers is completed.
Other duties:
Collaborate with workgroup and Division staff working toward continuous improvement of customer services.
Maintain Permitting records in accordance with policies and procedures.
As a member of the Permitting Services group, this position will be responsible to cross-train with all Permit Review Coordinators and/or Permit Technicians and/or administrative staff to be prepared to support all functions of the workgroup and the Division.
Other responsibilities may involve cash, check, or electronic payment processing, data entry, processing notices and mailings to customers, record maintenance, and other duties as assigned by the supervisor.
EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:
The ideal candidate will have the following qualifications:
Working experience or substantial knowledge of building and/or land use permit application procedures, submittal requirements and associated documents; interpreting maps, plans, and legal descriptions.
Knowledge of rules, regulations, codes, laws, and/or policies relative to the position.
Demonstrated ability to work as an effective team member in a highly collaborative environment.
Experience providing excellent customer service, including working with upset or angry customers while maintaining positive customer relationships.
Demonstrate excellent communication skills both verbal and written.
Professional experience and intermediate skill using Microsoft Office Products including Excel, Word, Outlook, Teams, CRM,
Professional experience using permitting software, online permit portals, and available technology tools for receiving, screening, routing, and processing applications and permits.
Experience using initiative and judgement interpreting policies, rules, and guidelines.
Demonstrated ability to effectively prioritize a high volume of work and handle multiple tasks with changing priorities while meeting deadlines and team goals.
Exceptional organization skills with superior attention to details and accurate work output.
Comfortable learning new technology and working in an environment of continuous improvement where frequent change is occurring.
Demonstrate the ability to use critical thinking to solve problems with minimal supervision.
Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.
Our most competitive candidate will also have:
Professional experience within a government permitting agency processing building and land use permit applications, verifying submittal requirements are met, calculating and collecting fees, applying building and land use codes, coordinating the permit process, and issuing approved permits.
Experience using Accela, My Building Pemit.com, and/or other relevant permitting software.
Knowledge of and experience applying King County rules, regulations, codes, laws and/or policies relative to the position.
Experience using GIS mapping software; SharePoint; Bluebeam; CRM; record management software.
International Code Council recognition as a Certified Permit Technician.
Necessary special requirements:
Must be able to bend, stoop, lift and carry up to 30 pounds, including large rolled plans.
Must be able to move from workstation to workstation, sitting, standing and reaching throughout the workday in a fast-paced environment.
SUPPLEMENTAL INFORMATION:
Those applicants who pass the initial screening will be invited to interview the week of March 7, 2022
Currently we are filling 2 Term-Limited Temporary (TLT) and/or Special Duty Assignment (SDA) for current King County Career Service employees who have passed their probationary period. Current King County employees must have permission from their supervisor to be eligible for the Special Duty assignment. The TLT/SDA is anticipated to end June 30, 2023 with possibility of extension .
Pay upon SDA placement: Current employees selected for SDA will be compensated based on the provisions of the Collective Bargaining Agreement or Master Labor Agreement for their base assignment if applicable.
This recruitment may be used to fill vacancies for up to 6 months. Including career service, special duty assignments, STT and TLT opportunities.
WHO MAY APPLY: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.
WORK SCHEDULE: The work week is normally Monday through Friday, 7.00 a.m. to 4:00 p.m., but may at times require work outside of normal business hours. This full-time position is overtime eligible. FORMS AND MATERIALS: The recruitment for this position is open to all applicants. A completed King County Application is required. We highly recommend that you also provide a cover letter and resume .
SELECTION PROCESS: Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and file reviews will be conducted. UNION MEMBERSHIP: PROTEC17 For more information regarding this recruitment, please contact: Vivienne Swai Human Resources Analyst 206-477-1538 vswai@kingcounty.gov
Covid-19 Vaccination Requirement
King County Executive Branch employees are required to be fully vaccinated against COVID-19. If you are the successful candidate for the position you applied for, the County will send you a conditional offer letter.
As a condition of employment, prior to a final offer of employment, you will be required to:
submit proof of vaccination or
have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of a vaccination approved by the Center for Disease Control and Prevention (CDC).
The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office.
Teleworking Requirement The work associated with this position will currently be performed predominantly by teleworking; complemented with onsite work and meetings as needed. The responsibilities of this position may include regular and ongoing in-office work involving in person customer service in accordance with the division's available customer service options.
Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required, including the wearing of masks in some situations . King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.
Assistant Manager, Public Safety
Museum of Science, Boston
www.mos.org
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
SUMMARY STATEMENT:
Works with the Director of Public Safety to achieve the optimal operation of safety and security protocols through the supervision of daily operations, ensuring Public Safety staff are properly trained to respond and take appropriate action in emergency situations. Proactively communicate and assist other departments throughout the museum to support their safety and security needs; daily operation of the department's access control and camera system, garage, detex patrols, and report writing systems; assists the Director of Public Safety with coordination of the Emergency Preparedness Plan including but not limited to creating and implementing policies and procedures, taking lead response in an emergency situation in the absence of the Director of Public Safety and being an active member of the Crisis Management Planning Team. Model and provide high degree of customer service to internal and external contacts.
RESPONSIBILITIES:
1.5 million visitors each year
1.2 million square feet of property
975 car garage capacity on 5 floors
200+ lost children per year
300+ medical incidents per year
200+ incidents including but not limited to: theft, vandalism, criminal behavior
24 x7 operation which requires working on weekends, holidays & emergency closings
Museum is a certified Zoo with over 120 animals
Daily customer contact
24-30 school buses per day
Monitoring over 100 alarm points
Monitoring over 100 surveillance cameras
WORK SCHEDULE:
This position is full-time, 40 hours/week, Sunday-Thursday.
REPORTS TO:
Director, Public Safety
MINIMUM QUALIFICATIONS:
Post high school course work, technical degree, associate's degree, business or vocational certificate.
4 or more years of Security or Public Safety experience with a leadership focus of working with staff and the public on floor. This includes experience in coaching staff, dealing with the public, challenging situations and responding to a variety of emergencies on the property.
Demonstrated ability to exercise sound judgment
Demonstrated ability to remain calm in emergencies
Demonstrated ability to train and supervise staff
Attention to detail and thorough comprehension of the English language to provide comprehensive written incident reports acceptable for external use
Successful completion of CPR/1st Aid certification
Demonstrated customer service skills for external and internal contacts.
Familiarity on how to use C-Cure 9000, Software house IP camera system, Keywatcher and report writing software.
Ability to comprehensively operate windows based computer systems and electronic equipment
STARTING SALARY:
Exempt (Salaried). $70,000 - $75,000 annually
BENEFITS:
Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!
VACCINATION POLICY:
Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.
Feb 01, 2022
Full time
Assistant Manager, Public Safety
Museum of Science, Boston
www.mos.org
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
SUMMARY STATEMENT:
Works with the Director of Public Safety to achieve the optimal operation of safety and security protocols through the supervision of daily operations, ensuring Public Safety staff are properly trained to respond and take appropriate action in emergency situations. Proactively communicate and assist other departments throughout the museum to support their safety and security needs; daily operation of the department's access control and camera system, garage, detex patrols, and report writing systems; assists the Director of Public Safety with coordination of the Emergency Preparedness Plan including but not limited to creating and implementing policies and procedures, taking lead response in an emergency situation in the absence of the Director of Public Safety and being an active member of the Crisis Management Planning Team. Model and provide high degree of customer service to internal and external contacts.
RESPONSIBILITIES:
1.5 million visitors each year
1.2 million square feet of property
975 car garage capacity on 5 floors
200+ lost children per year
300+ medical incidents per year
200+ incidents including but not limited to: theft, vandalism, criminal behavior
24 x7 operation which requires working on weekends, holidays & emergency closings
Museum is a certified Zoo with over 120 animals
Daily customer contact
24-30 school buses per day
Monitoring over 100 alarm points
Monitoring over 100 surveillance cameras
WORK SCHEDULE:
This position is full-time, 40 hours/week, Sunday-Thursday.
REPORTS TO:
Director, Public Safety
MINIMUM QUALIFICATIONS:
Post high school course work, technical degree, associate's degree, business or vocational certificate.
4 or more years of Security or Public Safety experience with a leadership focus of working with staff and the public on floor. This includes experience in coaching staff, dealing with the public, challenging situations and responding to a variety of emergencies on the property.
Demonstrated ability to exercise sound judgment
Demonstrated ability to remain calm in emergencies
Demonstrated ability to train and supervise staff
Attention to detail and thorough comprehension of the English language to provide comprehensive written incident reports acceptable for external use
Successful completion of CPR/1st Aid certification
Demonstrated customer service skills for external and internal contacts.
Familiarity on how to use C-Cure 9000, Software house IP camera system, Keywatcher and report writing software.
Ability to comprehensively operate windows based computer systems and electronic equipment
STARTING SALARY:
Exempt (Salaried). $70,000 - $75,000 annually
BENEFITS:
Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!
VACCINATION POLICY:
Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.
CenterPoint Energy
1111 Louisiana St. Houston, TX 77002
Center Point Energy is looking for a Manager, Workforce to join our Team , located in Houston, TX .
You will have the ability to manage the processes and technology associated with the Customer Services workforce planning function. This position will also manage the short-term and long-term operational workload forecasts and ½ hour staffing needs for both internal and outsourced Customer Service operations; in addition to managing longer-term workload forecasts and processes to be used for determining mid- to long-term staffing and infrastructure needs for the Customer Service operation.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for managing the Customer Services call volume forecasts for internal and outsourced contact centers at a level of accuracy that will optimize service level, occupancy and productivity.
Interfaces and coordinates with various internal business and operational functions (i.e. Marketing, Revenue Management, Pricing, etc.) for the purpose of incorporating external factors into the Customer Service operational forecasts.
Responsible for managing the ½ hour staffing requirements for all call center (both internal and outsourced) resources utilizing a combination of Genesys CTI and NICE forecasting and workforce planning tools/applications in an effort to optimize service level and productivity.
Responsible for managing the forecasting and planning process in compliance with outsourcing vendor contracts.
Responsible for developing and managing an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Responsible for the management of people, process and technology in regards to the Workforce Management (WFM) team.
Responsible for forecasting and scheduling procedures and deliverables.
Participation in Customer Service projects and initiatives.
Responsible for telephony and workforce management technology architecture along with vendor invoice approvals.
Responsible for management, updates, and execution of call center Business Continuity Plans
Responsible for the development and implementation of succession and knowledge transition plans for team.
Your background includes:
Requires a bachelor’s degree from an accredited college or university. • Requires a minimum of three (3) years experience managing people. • Requires a minimum of five (5) years Workforce Management experience in a large multi-site call center environment.
A bonus to have:
Bachelor's degree in degree in Mathematics, Statistical Analysis, or Economics/Finance preferred.
Jan 31, 2022
Full time
Center Point Energy is looking for a Manager, Workforce to join our Team , located in Houston, TX .
You will have the ability to manage the processes and technology associated with the Customer Services workforce planning function. This position will also manage the short-term and long-term operational workload forecasts and ½ hour staffing needs for both internal and outsourced Customer Service operations; in addition to managing longer-term workload forecasts and processes to be used for determining mid- to long-term staffing and infrastructure needs for the Customer Service operation.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for managing the Customer Services call volume forecasts for internal and outsourced contact centers at a level of accuracy that will optimize service level, occupancy and productivity.
Interfaces and coordinates with various internal business and operational functions (i.e. Marketing, Revenue Management, Pricing, etc.) for the purpose of incorporating external factors into the Customer Service operational forecasts.
Responsible for managing the ½ hour staffing requirements for all call center (both internal and outsourced) resources utilizing a combination of Genesys CTI and NICE forecasting and workforce planning tools/applications in an effort to optimize service level and productivity.
Responsible for managing the forecasting and planning process in compliance with outsourcing vendor contracts.
Responsible for developing and managing an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Responsible for the management of people, process and technology in regards to the Workforce Management (WFM) team.
Responsible for forecasting and scheduling procedures and deliverables.
Participation in Customer Service projects and initiatives.
Responsible for telephony and workforce management technology architecture along with vendor invoice approvals.
Responsible for management, updates, and execution of call center Business Continuity Plans
Responsible for the development and implementation of succession and knowledge transition plans for team.
Your background includes:
Requires a bachelor’s degree from an accredited college or university. • Requires a minimum of three (3) years experience managing people. • Requires a minimum of five (5) years Workforce Management experience in a large multi-site call center environment.
A bonus to have:
Bachelor's degree in degree in Mathematics, Statistical Analysis, or Economics/Finance preferred.
Group and Tourism Coordinator
Museum of Science, Boston
www.mos.org
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
SUMMARY STATEMENT:
The Group and Tourism Coordinator position serves a critical role in the Museum of Science. They serve as the ambassador, advocate, and primary contact for the tourism market segment (hotel partners, group leaders, tour operators, concierges, online affiliates, and travel portals) providing exemplary service that helps grow and maintain relationships.
The Group and Tourism Coordinator works cross-departmentally as they oversee contracts and license agreements as well as create and implement policy, procedure and training documents. They also assist with coverage for the Museum's contact center; answering phones and making reservations.
RESPONSIBILITIES:
Museum
Open 362 days per year
1.4 million visitors annually; 2,000-7,000 or more daily
50,000+member households
200,000+ school field trip participants booked annually
Groups and Tourism
Responsible for managing and optimizing multiple programs within the tourist and group sales umbrella, including tourist pass programs like CityPASS and Duck Tour affiliates, travel portals like Expedia, and a portfolio of tour operators, and hotels.
Science Central
75K-90K calls to call center annually; 200-300 calls daily
75-125 transactions per day
6,000-8,000 emails processed annually
3,000-4,000 membership sales annually
WORK SCHEDULE:
40 hrs/week, Monday - Friday, 9am-5pm. May require occasional time outside of regular work hours, to attend meetings.
REPORTS TO:
Manager, Science Central
MINIMUM QUALIFICATIONS:
High school diploma or equivalent.
2 or more years of customer service experience, especially in the museum or hospitality industries
Demonstrated attention to detail
Demonstrated customer service skills.
Proven communication skills, both written and verbal.
Experience with basic computer applications such as Microsoft office programs (Excel, Word, Outlook)
Proven math proficiency at a level necessary to resolve transaction discrepancies
Experience with group sales
Experience with relationship management with external partners
STARTING SALARY:
Exempt (Salaried). $46,000 - $51,000
BENEFITS:
Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum Membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!
VACCINATION POLICY:
Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.
Jan 20, 2022
Full time
Group and Tourism Coordinator
Museum of Science, Boston
www.mos.org
Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.
SUMMARY STATEMENT:
The Group and Tourism Coordinator position serves a critical role in the Museum of Science. They serve as the ambassador, advocate, and primary contact for the tourism market segment (hotel partners, group leaders, tour operators, concierges, online affiliates, and travel portals) providing exemplary service that helps grow and maintain relationships.
The Group and Tourism Coordinator works cross-departmentally as they oversee contracts and license agreements as well as create and implement policy, procedure and training documents. They also assist with coverage for the Museum's contact center; answering phones and making reservations.
RESPONSIBILITIES:
Museum
Open 362 days per year
1.4 million visitors annually; 2,000-7,000 or more daily
50,000+member households
200,000+ school field trip participants booked annually
Groups and Tourism
Responsible for managing and optimizing multiple programs within the tourist and group sales umbrella, including tourist pass programs like CityPASS and Duck Tour affiliates, travel portals like Expedia, and a portfolio of tour operators, and hotels.
Science Central
75K-90K calls to call center annually; 200-300 calls daily
75-125 transactions per day
6,000-8,000 emails processed annually
3,000-4,000 membership sales annually
WORK SCHEDULE:
40 hrs/week, Monday - Friday, 9am-5pm. May require occasional time outside of regular work hours, to attend meetings.
REPORTS TO:
Manager, Science Central
MINIMUM QUALIFICATIONS:
High school diploma or equivalent.
2 or more years of customer service experience, especially in the museum or hospitality industries
Demonstrated attention to detail
Demonstrated customer service skills.
Proven communication skills, both written and verbal.
Experience with basic computer applications such as Microsoft office programs (Excel, Word, Outlook)
Proven math proficiency at a level necessary to resolve transaction discrepancies
Experience with group sales
Experience with relationship management with external partners
STARTING SALARY:
Exempt (Salaried). $46,000 - $51,000
BENEFITS:
Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum Membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!
VACCINATION POLICY:
Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.
University of Washington | Institute for Health Metrics and Evaluation
The Institute for Health Metrics and Evaluation (IHME) is an independent research center at the University of Washington. Its mission is to deliver to the world timely, relevant, and scientifically valid evidence to improve health policy and practice. IHME carries out its mission through a range of projects within different research areas including the Global Burden of Diseases, Injuries, and Risk Factors; Future Health Scenarios; Cost Effectiveness and Efficiency; Resource Tracking; and Impact Evaluations. Our vision is to provide policymakers, donors, and researchers with the highest-quality quantitative evidence base so all people live long lives in full health. IHME is committed to providing the evidence base necessary to help solve the world’s most important health problems. This requires creativity and innovation, which are cultivated by an inclusive, diverse, and equitable environment that respects and appreciates differences, embraces collaboration, and invites the voices of all IHME team members. IHME has an outstanding opportunity for a Program Coordinator that will provide day-to-day program support performing complex and varied fiscal and administrative functions within IHME and supporting the Global Burden of Diseases, Injuries, and Risk Factors; Future Health Scenarios research and the UW Population Health Initiative programs. The Program Coordinator serves as a resource and a point of contact for accurate information about these programs in relation to events, conferences, summits, and key research deliverable timelines. This position requires an individual to build effective working relationships with individuals within and outside the organization from a variety of professional levels and backgrounds while exhibiting poise, responsiveness, a keen awareness of details, and impeccable integrity when dealing with sensitive materials and topics. The individual will independently provide overall effective and efficient communication and coordination for each program, interpreting and applying policies, guidelines, and procedures to answer inquiries from faculty, fellows, staff, students, and global external collaborators. The individual must develop an awareness of the research context of the programs they partner with in order to best understand priorities and execute work against demanding deadlines and while juggling multiple tasks. Additionally this position operates the reception desk and is the dedicated resource to IHME faculty, staff and visitors. The Program Coordinator is the initial contact for visitors to the Institute. This position is key to presenting a first impression of the Institute in the best manner possible and requires a high level of professionalism. This role will be an active member of the Financial Planning and Operations team and will report to the Assistant Director of Administration. This position is contingent upon project funding availability.
RESPONSIBILITIES: Program support and coordination
Provide accurate and efficient communication to staff, faculty, fellows, and the public with information and interpretation of policies and procedures related to the program’s specialties.
Coordinate and lead meetings with faculty and staff to schedule out projected events/meetings, determining scope and necessary elements. Lead and meet timelines for these projects as assigned by program directors.
Manage and organize conferences, summits, and guest speaking events with internal and external collaborators, government officials, media, and public and private institutions, to include coordinating meeting logistics, scheduling appointments and meetings, coordinating travel arrangements, and preparing business visa application documents for faculty and visitors as needed.
Assist program heads with composing or editing reports and meeting presentation materials per IHME’s style guidelines.
Initiate purchases of goods, services, and supplies in accordance with UW policies and procedures as needed, check order status and resolve problems efficiently and effectively.
Analyze and process expense reports, reimbursements, and check requests in an accurate and timely fashion.
Identify mechanisms to improve operations, decrease turnaround times, and streamline work processes.
Reception support
Provide assistance with day to day front desk duties, to include, but not limited to: answering phones, maintaining front desk email account and schedule, greeting visitors and facilitating smooth transitions to meetings, ordering business cards, providing estimates for shipping, packaging and entering requests, receiving and notifying for packages, maintaining various logs, daily kitchen and conference room upkeep, and working with building management and staff for facility operations.
Professionally conduct work with the highest level of integrity and discretion as it relates to international visitors and dignitaries, faculty, staff, and students.
Assist with Institute administrative tasks, including but not limited to: assembly of professional documents for Scientific Oversight Group (SOG) and IHME Board of Directors, data entry and moderate clerical support for presentation materials.
Utilize independent judgment and discretion while engaging with internal and external collaborators, government officials, media, and public and private institutions and representatives.
Other duties as assigned.
MINIMUM REQUIREMENTS:
High school graduation or equivalent AND two years of experience in supporting a program and/or executives OR equivalent education/experience.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS:
Adept diplomacy and exemplary interpersonal skills required. Must be agile at forming respectful and rewarding relationships with people with different levels of experience and expertise from a variety of cultural, linguistic, and professional settings.
Ability to react with appropriate levels of urgency and creatively solve problems to situations and events that require quick response or turnaround.
High level of integrity and discretion in handling confidential information and dealing with professionals inside and outside the company.
Strong MS Office software skills – proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook, email, calendaring, and scheduling are minimum requirements.
Track record of being organized and detail-oriented, with an ability to work both independently and collaboratively to achieve objectives.
Ability to thrive in a fast-paced and collaborative environment to manage multiple priorities while coordinating resources needed to meet deadlines.
Flexibility and willingness to assume new tasks or special projects.
Flexibility to work nights and weekends a must.
Interest in learning about the Institute’s work and an ability to clearly relate and communicate its work.
A commitment to working to alongside others at IHME to illuminate the health impacts of systemic racism and to work within IHME to make our organization more diverse and inclusive. See IHME’s DEI statement here: http://www.healthdata.org/get-involved/careers/dei
WORKING CONDITIONS:
Weekend and evening work sometimes required.
This position is open to anyone authorized to work in the U.S. The UW is not able to sponsor visas for staff positions.
This position is located in Seattle, Washington working in-person at the IHME office on UW Campus.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Dec 30, 2021
Full time
The Institute for Health Metrics and Evaluation (IHME) is an independent research center at the University of Washington. Its mission is to deliver to the world timely, relevant, and scientifically valid evidence to improve health policy and practice. IHME carries out its mission through a range of projects within different research areas including the Global Burden of Diseases, Injuries, and Risk Factors; Future Health Scenarios; Cost Effectiveness and Efficiency; Resource Tracking; and Impact Evaluations. Our vision is to provide policymakers, donors, and researchers with the highest-quality quantitative evidence base so all people live long lives in full health. IHME is committed to providing the evidence base necessary to help solve the world’s most important health problems. This requires creativity and innovation, which are cultivated by an inclusive, diverse, and equitable environment that respects and appreciates differences, embraces collaboration, and invites the voices of all IHME team members. IHME has an outstanding opportunity for a Program Coordinator that will provide day-to-day program support performing complex and varied fiscal and administrative functions within IHME and supporting the Global Burden of Diseases, Injuries, and Risk Factors; Future Health Scenarios research and the UW Population Health Initiative programs. The Program Coordinator serves as a resource and a point of contact for accurate information about these programs in relation to events, conferences, summits, and key research deliverable timelines. This position requires an individual to build effective working relationships with individuals within and outside the organization from a variety of professional levels and backgrounds while exhibiting poise, responsiveness, a keen awareness of details, and impeccable integrity when dealing with sensitive materials and topics. The individual will independently provide overall effective and efficient communication and coordination for each program, interpreting and applying policies, guidelines, and procedures to answer inquiries from faculty, fellows, staff, students, and global external collaborators. The individual must develop an awareness of the research context of the programs they partner with in order to best understand priorities and execute work against demanding deadlines and while juggling multiple tasks. Additionally this position operates the reception desk and is the dedicated resource to IHME faculty, staff and visitors. The Program Coordinator is the initial contact for visitors to the Institute. This position is key to presenting a first impression of the Institute in the best manner possible and requires a high level of professionalism. This role will be an active member of the Financial Planning and Operations team and will report to the Assistant Director of Administration. This position is contingent upon project funding availability.
RESPONSIBILITIES: Program support and coordination
Provide accurate and efficient communication to staff, faculty, fellows, and the public with information and interpretation of policies and procedures related to the program’s specialties.
Coordinate and lead meetings with faculty and staff to schedule out projected events/meetings, determining scope and necessary elements. Lead and meet timelines for these projects as assigned by program directors.
Manage and organize conferences, summits, and guest speaking events with internal and external collaborators, government officials, media, and public and private institutions, to include coordinating meeting logistics, scheduling appointments and meetings, coordinating travel arrangements, and preparing business visa application documents for faculty and visitors as needed.
Assist program heads with composing or editing reports and meeting presentation materials per IHME’s style guidelines.
Initiate purchases of goods, services, and supplies in accordance with UW policies and procedures as needed, check order status and resolve problems efficiently and effectively.
Analyze and process expense reports, reimbursements, and check requests in an accurate and timely fashion.
Identify mechanisms to improve operations, decrease turnaround times, and streamline work processes.
Reception support
Provide assistance with day to day front desk duties, to include, but not limited to: answering phones, maintaining front desk email account and schedule, greeting visitors and facilitating smooth transitions to meetings, ordering business cards, providing estimates for shipping, packaging and entering requests, receiving and notifying for packages, maintaining various logs, daily kitchen and conference room upkeep, and working with building management and staff for facility operations.
Professionally conduct work with the highest level of integrity and discretion as it relates to international visitors and dignitaries, faculty, staff, and students.
Assist with Institute administrative tasks, including but not limited to: assembly of professional documents for Scientific Oversight Group (SOG) and IHME Board of Directors, data entry and moderate clerical support for presentation materials.
Utilize independent judgment and discretion while engaging with internal and external collaborators, government officials, media, and public and private institutions and representatives.
Other duties as assigned.
MINIMUM REQUIREMENTS:
High school graduation or equivalent AND two years of experience in supporting a program and/or executives OR equivalent education/experience.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. ADDITIONAL REQUIREMENTS:
Adept diplomacy and exemplary interpersonal skills required. Must be agile at forming respectful and rewarding relationships with people with different levels of experience and expertise from a variety of cultural, linguistic, and professional settings.
Ability to react with appropriate levels of urgency and creatively solve problems to situations and events that require quick response or turnaround.
High level of integrity and discretion in handling confidential information and dealing with professionals inside and outside the company.
Strong MS Office software skills – proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook, email, calendaring, and scheduling are minimum requirements.
Track record of being organized and detail-oriented, with an ability to work both independently and collaboratively to achieve objectives.
Ability to thrive in a fast-paced and collaborative environment to manage multiple priorities while coordinating resources needed to meet deadlines.
Flexibility and willingness to assume new tasks or special projects.
Flexibility to work nights and weekends a must.
Interest in learning about the Institute’s work and an ability to clearly relate and communicate its work.
A commitment to working to alongside others at IHME to illuminate the health impacts of systemic racism and to work within IHME to make our organization more diverse and inclusive. See IHME’s DEI statement here: http://www.healthdata.org/get-involved/careers/dei
WORKING CONDITIONS:
Weekend and evening work sometimes required.
This position is open to anyone authorized to work in the U.S. The UW is not able to sponsor visas for staff positions.
This position is located in Seattle, Washington working in-person at the IHME office on UW Campus.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
En Outback Steakhouse, creemos que las personas quieren ser parte de algo de lo que puedan estar orgullosas, que sea divertido y lo valoren. Nuestro objetivo para ti, como Outbacker, es permitir que tu personalidad brille, brindarte un excelente lugar para trabajar, al mismo tiempo que excedes en el servicio al cliente y estrictos estándares alimentarios, brindando a nuestros clientes una experiencia AUSS-SOME.
¡Únete por la diversión, quédate por la carrera! Si estás buscando un excelente lugar para trabajar, divertirte y ganar dinero, ¡haz clic para aplicar!
If you are looking for a great place to work, have fun, and make money mate, click the link below to instantly schedule an interview.
https://calendly.com/obs3668/15min
At Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you. Our goal for you as an Outbacker is to allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service and serious food standards, bringing our Guests an AUSS-SOME experience.
Join for the Fun, Stay for the Career! We Offer Amazing Benefits!
Dec 29, 2021
Part time
En Outback Steakhouse, creemos que las personas quieren ser parte de algo de lo que puedan estar orgullosas, que sea divertido y lo valoren. Nuestro objetivo para ti, como Outbacker, es permitir que tu personalidad brille, brindarte un excelente lugar para trabajar, al mismo tiempo que excedes en el servicio al cliente y estrictos estándares alimentarios, brindando a nuestros clientes una experiencia AUSS-SOME.
¡Únete por la diversión, quédate por la carrera! Si estás buscando un excelente lugar para trabajar, divertirte y ganar dinero, ¡haz clic para aplicar!
If you are looking for a great place to work, have fun, and make money mate, click the link below to instantly schedule an interview.
https://calendly.com/obs3668/15min
At Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you. Our goal for you as an Outbacker is to allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service and serious food standards, bringing our Guests an AUSS-SOME experience.
Join for the Fun, Stay for the Career! We Offer Amazing Benefits!
En Outback Steakhouse, creemos que las personas quieren ser parte de algo de lo que puedan estar orgullosas, que sea divertido y lo valoren. Nuestro objetivo para ti, como Outbacker, es permitir que tu personalidad brille, brindarte un excelente lugar para trabajar, al mismo tiempo que excedes en el servicio al cliente y estrictos estándares alimentarios, brindando a nuestros clientes una experiencia AUSS-SOME.
¡Únete por la diversión, quédate por la carrera! Si estás buscando un excelente lugar para trabajar, divertirte y ganar dinero, ¡haz clic para aplicar!
If you are looking for a great place to work, have fun, and make money mate, click the link below to instantly schedule an interview.
https://calendly.com/obs3668/15min
At Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you. Our goal for you as an Outbacker is to allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service and serious food standards, bringing our Guests an AUSS-SOME experience.
Join for the Fun, Stay for the Career! We Offer Amazing Benefits!
Dec 29, 2021
Part time
En Outback Steakhouse, creemos que las personas quieren ser parte de algo de lo que puedan estar orgullosas, que sea divertido y lo valoren. Nuestro objetivo para ti, como Outbacker, es permitir que tu personalidad brille, brindarte un excelente lugar para trabajar, al mismo tiempo que excedes en el servicio al cliente y estrictos estándares alimentarios, brindando a nuestros clientes una experiencia AUSS-SOME.
¡Únete por la diversión, quédate por la carrera! Si estás buscando un excelente lugar para trabajar, divertirte y ganar dinero, ¡haz clic para aplicar!
If you are looking for a great place to work, have fun, and make money mate, click the link below to instantly schedule an interview.
https://calendly.com/obs3668/15min
At Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you. Our goal for you as an Outbacker is to allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service and serious food standards, bringing our Guests an AUSS-SOME experience.
Join for the Fun, Stay for the Career! We Offer Amazing Benefits!
En Outback Steakhouse, creemos que las personas quieren ser parte de algo de lo que puedan estar orgullosas, que sea divertido y lo valoren. Nuestro objetivo para ti, como Outbacker, es permitir que tu personalidad brille, brindarte un excelente lugar para trabajar, al mismo tiempo que excedes en el servicio al cliente y estrictos estándares alimentarios, brindando a nuestros clientes una experiencia AUSS-SOME.
¡Únete por la diversión, quédate por la carrera! Si estás buscando un excelente lugar para trabajar, divertirte y ganar dinero, ¡haz clic para aplicar!
If you are looking for a great place to work, have fun, and make money mate, click the link below to instantly schedule an interview.
https://calendly.com/obs3668/15min
At Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you. Our goal for you as an Outbacker is to allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service and serious food standards, bringing our Guests an AUSS-SOME experience.
Join for the Fun, Stay for the Career! We Offer Amazing Benefits!
Dec 29, 2021
Part time
En Outback Steakhouse, creemos que las personas quieren ser parte de algo de lo que puedan estar orgullosas, que sea divertido y lo valoren. Nuestro objetivo para ti, como Outbacker, es permitir que tu personalidad brille, brindarte un excelente lugar para trabajar, al mismo tiempo que excedes en el servicio al cliente y estrictos estándares alimentarios, brindando a nuestros clientes una experiencia AUSS-SOME.
¡Únete por la diversión, quédate por la carrera! Si estás buscando un excelente lugar para trabajar, divertirte y ganar dinero, ¡haz clic para aplicar!
If you are looking for a great place to work, have fun, and make money mate, click the link below to instantly schedule an interview.
https://calendly.com/obs3668/15min
At Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you. Our goal for you as an Outbacker is to allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service and serious food standards, bringing our Guests an AUSS-SOME experience.
Join for the Fun, Stay for the Career! We Offer Amazing Benefits!
Title: Park Specialist – Silver Falls
Job Number: REQ-82330
Salary: $2,922 – $4,331 per month
Deadline: 01/04/2022 at 11:59pm Pacific Time
Do you have strong Administrative Support Skills? Do you have computer skills and a desire to work with and please customers?
If this sounds like you, come join our team as Park Specialist for Silver Falls State Park and support one of Oregon’s greatest resources – State Parks!
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Park Specialist, you will coordinate the completion of administrative tasks in the park office and provide accounting, payroll and administrative/clerical support for the Park Manager and staff.
Minimum Qualifications:
(a) Two (2) years of experience as an administrative or program support specialist. Administrative support entails those duties beyond clerical or secretarial such as: interpretation of laws, rules, and regulations; administrative data collection and analysis; evaluation and explanation of administrative processes, operations, or projects. OR (b) An equivalent combination of training and experience. NOTE: One year of post-secondary education may be substituted for up to one (1) year of the required experience.
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Experience performing technical or administrative program support functions requiring independent judgment and decisions under general guidance concerning a course of action to be taken.
Ability to explain laws, rules or policies relating to a particular program, operation, or service to the public (in person, on the telephone, or in writing).
Experience using policy and procedure manuals, handbooks, or specialized reference materials to research information.
Ability to communicate with people of diverse points of view to resolve problems.
General
Experience gathering and organizing data and preparing reports.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including:
Comprehensive medical, dental and vision plans for the employee and qualified family members
Paid sick leave, vacation, personal leave and 10 paid holidays per year
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Sublimity--OPRD--Valleys-Region---Willamette-District---MU-Silver-Falls/Park-Specialist---Silver-Falls_REQ-82330
Dec 06, 2021
Full time
Title: Park Specialist – Silver Falls
Job Number: REQ-82330
Salary: $2,922 – $4,331 per month
Deadline: 01/04/2022 at 11:59pm Pacific Time
Do you have strong Administrative Support Skills? Do you have computer skills and a desire to work with and please customers?
If this sounds like you, come join our team as Park Specialist for Silver Falls State Park and support one of Oregon’s greatest resources – State Parks!
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Park Specialist, you will coordinate the completion of administrative tasks in the park office and provide accounting, payroll and administrative/clerical support for the Park Manager and staff.
Minimum Qualifications:
(a) Two (2) years of experience as an administrative or program support specialist. Administrative support entails those duties beyond clerical or secretarial such as: interpretation of laws, rules, and regulations; administrative data collection and analysis; evaluation and explanation of administrative processes, operations, or projects. OR (b) An equivalent combination of training and experience. NOTE: One year of post-secondary education may be substituted for up to one (1) year of the required experience.
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Experience performing technical or administrative program support functions requiring independent judgment and decisions under general guidance concerning a course of action to be taken.
Ability to explain laws, rules or policies relating to a particular program, operation, or service to the public (in person, on the telephone, or in writing).
Experience using policy and procedure manuals, handbooks, or specialized reference materials to research information.
Ability to communicate with people of diverse points of view to resolve problems.
General
Experience gathering and organizing data and preparing reports.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including:
Comprehensive medical, dental and vision plans for the employee and qualified family members
Paid sick leave, vacation, personal leave and 10 paid holidays per year
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Sublimity--OPRD--Valleys-Region---Willamette-District---MU-Silver-Falls/Park-Specialist---Silver-Falls_REQ-82330
Oregon Parks and Recreation
Cape Lookout State Park
Title: Park Specialist – Cape Lookout
Job Number: REQ-81258
Salary: $2,837 – $4,225 per month
Deadline: 12/05/2021 at 11:59pm Pacific Time
Oregon State Parks are special places, and they need special people to keep them operating at their best. As a Park Specialist , you'll be playing a key role assisting park management and staff with office coordination and confidential administrative tasks that support the operation of Cape Lookout State Park . And the best part: you'll work with a team of rangers that are as committed to the outdoors as you are.
If this sounds like you, come join our leadership team and support one of Oregon’s greatest resources – State Parks!
This position falls under the classification Park Specialist.
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Park Specialist at Cape Lookout State Park you will have the opportunity to apply your administrative and organizational skills to a variety of tasks. Your duties would include, but not be limited to, the following:
Administrative and Accounting Support
Review invoices and monthly statements for accuracy
Determine appropriate vendors when making office purchases
Maintain logs of purchases, research and reconcile discrepancies, prepare revenue reports
Provide detailed information to management in preparation of the biennial budget
Office Coordination
Serve as liaison between park/district managers and OPRD, other state agencies, federal government personnel, and the public
Arrange meetings and special conferences; record and transcribe proceedings
Maintain filing system in compliance with retention schedules
Make travel accommodations and prepare travel and expense claims
Provide park information to the public in person, on the phone, and email
Maintain office inventory by ordering supplies and brochures
Human Resources Functions
Schedule interviews, notify candidates, and provide instructional material
Assist park manager with new employee orientations, respond to employee questions, and refer staff to appropriate resources
Handle and maintain confidential employee files and records
Payroll Functions
Assist and train employees on payroll procedures and filling out timesheets
Review employee timesheets for accuracy and enter data to generate monthly check
Other Duties and Assignments
Serve on OPRD committees as requested
Support Host Coordinator in volunteer administration
Minimum Qualifications:
(a) Two (2) years of experience as an administrative or program support specialist. Administrative support entails those duties beyond clerical or secretarial such as: interpretation of laws, rules, and regulations; administrative data collection and analysis; evaluation and explanation of administrative processes, operations, or projects; OR (b) An equivalent combination of training and experience. NOTE:
One year of post-secondary education may be substituted for up to one year of the required experience.
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Ability to maintain composure and take appropriate action during emergency or emotionally charged situations.
Experience using a personal computer.
Ability to evaluate situations, apply rules and guidelines, determine and carry out appropriate courses of action to achieve desired results.
Previous data entry experience.
Ability to prioritize tasks to accomplish goals.
Experience in filing and administrative support.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including:
Comprehensive medical, dental and vision plans for the employee and qualified family members
Paid sick leave, vacation, personal leave and 10 paid holidays per year
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Tillamook--OPRD--Coast-Region---North-Coast-District---MU-Cape-Lookout/Park-Specialist---Cape-Lookout_REQ-81258
Nov 18, 2021
Full time
Title: Park Specialist – Cape Lookout
Job Number: REQ-81258
Salary: $2,837 – $4,225 per month
Deadline: 12/05/2021 at 11:59pm Pacific Time
Oregon State Parks are special places, and they need special people to keep them operating at their best. As a Park Specialist , you'll be playing a key role assisting park management and staff with office coordination and confidential administrative tasks that support the operation of Cape Lookout State Park . And the best part: you'll work with a team of rangers that are as committed to the outdoors as you are.
If this sounds like you, come join our leadership team and support one of Oregon’s greatest resources – State Parks!
This position falls under the classification Park Specialist.
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Park Specialist at Cape Lookout State Park you will have the opportunity to apply your administrative and organizational skills to a variety of tasks. Your duties would include, but not be limited to, the following:
Administrative and Accounting Support
Review invoices and monthly statements for accuracy
Determine appropriate vendors when making office purchases
Maintain logs of purchases, research and reconcile discrepancies, prepare revenue reports
Provide detailed information to management in preparation of the biennial budget
Office Coordination
Serve as liaison between park/district managers and OPRD, other state agencies, federal government personnel, and the public
Arrange meetings and special conferences; record and transcribe proceedings
Maintain filing system in compliance with retention schedules
Make travel accommodations and prepare travel and expense claims
Provide park information to the public in person, on the phone, and email
Maintain office inventory by ordering supplies and brochures
Human Resources Functions
Schedule interviews, notify candidates, and provide instructional material
Assist park manager with new employee orientations, respond to employee questions, and refer staff to appropriate resources
Handle and maintain confidential employee files and records
Payroll Functions
Assist and train employees on payroll procedures and filling out timesheets
Review employee timesheets for accuracy and enter data to generate monthly check
Other Duties and Assignments
Serve on OPRD committees as requested
Support Host Coordinator in volunteer administration
Minimum Qualifications:
(a) Two (2) years of experience as an administrative or program support specialist. Administrative support entails those duties beyond clerical or secretarial such as: interpretation of laws, rules, and regulations; administrative data collection and analysis; evaluation and explanation of administrative processes, operations, or projects; OR (b) An equivalent combination of training and experience. NOTE:
One year of post-secondary education may be substituted for up to one year of the required experience.
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Ability to maintain composure and take appropriate action during emergency or emotionally charged situations.
Experience using a personal computer.
Ability to evaluate situations, apply rules and guidelines, determine and carry out appropriate courses of action to achieve desired results.
Previous data entry experience.
Ability to prioritize tasks to accomplish goals.
Experience in filing and administrative support.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including:
Comprehensive medical, dental and vision plans for the employee and qualified family members
Paid sick leave, vacation, personal leave and 10 paid holidays per year
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Tillamook--OPRD--Coast-Region---North-Coast-District---MU-Cape-Lookout/Park-Specialist---Cape-Lookout_REQ-81258
Title: Park Specialist – Honeyman and Washburne
Job Number: REQ-81173
Salary: $2,837 – $4,225 per month
Deadline: 12/05/2021 at 11:59pm
Oregon State Parks are special places, and they need special people to keep them operating at their best. As a Park Specialist , you'll be playing a key role assisting park management and staff with office coordination and confidential administrative tasks that support the operation of Jessie M. Honeyman Memorial State Park and Carl G. Washburne Memorial State Park . And the best part: you'll work with a team of rangers that are as committed to the outdoors as you are.
If this sounds like you, come join our leadership team and support one of Oregon’s greatest resources – State Parks!
This position falls under the classification Park Specialist.
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Park Specialist at Jessie M. Honeyman Memorial State Park and Carl G. Washburne Memorial State Park , you will have the opportunity to apply your administrative and organizational skills to a variety of tasks. Your duties would include, but not be limited to, the following:
Administrative and Accounting Support
Review invoices and monthly statements for accuracy
Determine appropriate vendors when making office purchases
Maintain logs of purchases, research and reconcile discrepancies, prepare revenue reports
Provide detailed information to management in preparation of the biennial budget
Office Coordination
Serve as liaison between park/district managers and OPRD, other state agencies, federal government personnel, and the public
Arrange meetings and special conferences; record and transcribe proceedings
Maintain filing system in compliance with retention schedules
Make travel accommodations and prepare travel and expense claims
Provide park information to the public in person, on the phone, and email
Maintain office inventory by ordering supplies and brochures
Human Resources Functions
Schedule interviews, notify candidates, and provide instructional material
Assist park manager with new employee orientations, respond to employee questions, and refer staff to appropriate resources
Handle and maintain confidential employee files and records
Payroll Functions
Assist and train employees on payroll procedures and filling out timesheets
Review employee timesheets for accuracy and enter data to generate monthly check
Other Duties and Assignments
Serve on OPRD committees as requested
Support Host Coordinator in volunteer administration
Minimum Qualifications:
(a) Two (2) years of experience as an administrative or program support specialist. Administrative support entails those duties beyond clerical or secretarial such as: interpretation of laws, rules, and regulations; administrative data collection and analysis; evaluation and explanation of administrative processes, operations, or projects; OR (b) An equivalent combination of training and experience. NOTE:
One year of post-secondary education may be substituted for up to one year of the required experience.
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Experience performing technical or administrative program support functions requiring independent judgment and decisions.
Experience researching a variety of sources and analyzing information in order to clarify issues and resolve problems for the public.
Ability to explain laws, rules or policies relating to a particular program, operation, or service to the public in person, on the phone, or in writing.
Experience using policy and procedure manuals, handbooks, or specialized reference materials to research information.
Experience composing written communications such as responses to inquiries, narrative reports, instruction or training materials.
Experience gathering and organizing data and preparing reports.
Ability to operate a computer terminal or microcomputer to enter, update, correct and retrieve information.
Willingness to update computer skills and knowledge on an on-going basis to adapt to changes in technology.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including:
Comprehensive medical, dental and vision plans for the employee and qualified family members
Paid sick leave, vacation, personal leave and 10 paid holidays per year
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Florence--OPRD--Coast-Region---Central-Coast-District---MU-Jessie-M-Honeyman/Park-Specialist---Honeyman_REQ-81173
Nov 18, 2021
Full time
Title: Park Specialist – Honeyman and Washburne
Job Number: REQ-81173
Salary: $2,837 – $4,225 per month
Deadline: 12/05/2021 at 11:59pm
Oregon State Parks are special places, and they need special people to keep them operating at their best. As a Park Specialist , you'll be playing a key role assisting park management and staff with office coordination and confidential administrative tasks that support the operation of Jessie M. Honeyman Memorial State Park and Carl G. Washburne Memorial State Park . And the best part: you'll work with a team of rangers that are as committed to the outdoors as you are.
If this sounds like you, come join our leadership team and support one of Oregon’s greatest resources – State Parks!
This position falls under the classification Park Specialist.
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Park Specialist at Jessie M. Honeyman Memorial State Park and Carl G. Washburne Memorial State Park , you will have the opportunity to apply your administrative and organizational skills to a variety of tasks. Your duties would include, but not be limited to, the following:
Administrative and Accounting Support
Review invoices and monthly statements for accuracy
Determine appropriate vendors when making office purchases
Maintain logs of purchases, research and reconcile discrepancies, prepare revenue reports
Provide detailed information to management in preparation of the biennial budget
Office Coordination
Serve as liaison between park/district managers and OPRD, other state agencies, federal government personnel, and the public
Arrange meetings and special conferences; record and transcribe proceedings
Maintain filing system in compliance with retention schedules
Make travel accommodations and prepare travel and expense claims
Provide park information to the public in person, on the phone, and email
Maintain office inventory by ordering supplies and brochures
Human Resources Functions
Schedule interviews, notify candidates, and provide instructional material
Assist park manager with new employee orientations, respond to employee questions, and refer staff to appropriate resources
Handle and maintain confidential employee files and records
Payroll Functions
Assist and train employees on payroll procedures and filling out timesheets
Review employee timesheets for accuracy and enter data to generate monthly check
Other Duties and Assignments
Serve on OPRD committees as requested
Support Host Coordinator in volunteer administration
Minimum Qualifications:
(a) Two (2) years of experience as an administrative or program support specialist. Administrative support entails those duties beyond clerical or secretarial such as: interpretation of laws, rules, and regulations; administrative data collection and analysis; evaluation and explanation of administrative processes, operations, or projects; OR (b) An equivalent combination of training and experience. NOTE:
One year of post-secondary education may be substituted for up to one year of the required experience.
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Experience performing technical or administrative program support functions requiring independent judgment and decisions.
Experience researching a variety of sources and analyzing information in order to clarify issues and resolve problems for the public.
Ability to explain laws, rules or policies relating to a particular program, operation, or service to the public in person, on the phone, or in writing.
Experience using policy and procedure manuals, handbooks, or specialized reference materials to research information.
Experience composing written communications such as responses to inquiries, narrative reports, instruction or training materials.
Experience gathering and organizing data and preparing reports.
Ability to operate a computer terminal or microcomputer to enter, update, correct and retrieve information.
Willingness to update computer skills and knowledge on an on-going basis to adapt to changes in technology.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including:
Comprehensive medical, dental and vision plans for the employee and qualified family members
Paid sick leave, vacation, personal leave and 10 paid holidays per year
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Florence--OPRD--Coast-Region---Central-Coast-District---MU-Jessie-M-Honeyman/Park-Specialist---Honeyman_REQ-81173
Title: Park Ranger 2 – Fort Stevens
Job Number: REQ-80434
Salary: $3,211 – $4,871 per month
Deadline: 11/29/2021 at 11:59pm Pacific Time
Do you have great leadership skills and experience working in a campground setting? In this position, you’ll be working at the site of a historical military installation once used to guard the mouth of the Columbia River from the Civil War to World War II. At this park, you will find a variety of recreation opportunities for visitors including camping, beach-combing, a freshwater lake, trails, wildlife viewing, and a historic shipwreck. Come join our team at Fort Stevens State Park near Astoria, Oregon, and support one of Oregon’s greatest resources – our state parks!
This position falls under the classification Park Ranger 2 .
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Park Ranger 2, you will have the opportunity to independently coordinate park projects, activities, and programs, using your technical expertise and specialized park skills. You will also have the opportunity to mentor employees in the needed maintenance and park operations skills to be successful throughout the Fort Stevens Management Unit. Duties will include, but are not limited to, the following:
Park Operations
Prioritize and plan work by helping to developing project schedules, assigning tasks, giving direction, explaining established standards of performance, and insuring that materials and equipment are on hand to complete tasks.
Perform and conduct others in complex landscape maintenance tasks, custodial work, building maintenance and construction, facility maintenance and construction tasks, utility system operation and maintenance, visitor services, park patrol, safety and rule enforcement, and resource interpretation.
Project Oversight
Independently complete or oversee the completion of complex park resource and facility maintenance, restoration, rehabilitation and construction projects, which may require advanced knowledge and skills in carpentry, plumbing, electrical wiring, painting, equipment operation, landscape maintenance, concrete or asphalt work, water, sewer and irrigation systems; reading and following blueprints and drawings.
Research and recommend the most cost efficient, effective, and sustainable methods to complete projects, maintenance and operations while meeting OPRD's quality standards.
Visitor Services
Patrol park areas to protect and preserve resources and facilities; inspect park grounds, buildings, facilities, vehicles, material and equipment for safety hazards and possible violations, and take appropriate action as dictated by training and experience
Prepare inspection reports, job hazard analyses, incident investigation and other reports as required.
Explain park rules and regulations to park visitors, seek voluntary visitor compliance with park area rules and regulations, issue verbal and written warnings or citations as necessary, and prepare related reports.
Building Maintenance and Construction
Maintain and repair building plumbing systems, electrical systems, building fixtures.
Construct and maintain buildings and structural elements.
Minimum Qualifications:
(a) Four (4) years of visitor services experience (e.g. rule enforcement; interpretation such as education and environmental awareness programs; special events and activities; etc.) AND/OR maintenance experience (e.g., construction trades, landscaping).
OR (b) A Bachelor's degree in Park and Recreation Administration, Natural Resource Management, Environmental Studies or a related field; AND One (1) year of visitor services experience (e.g., rule enforcement; interpretation such as education and environmental awareness programs; special events and activities; etc.) AND/OR maintenance experience (e.g., construction trades, landscaping).
OR An Associate's degree in Park and Recreation Administration or Natural Resource Management, Environmental Studies or a related field; AND Two and a half (2.5) years of visitor services experience (e.g., rule enforcement; interpretation such as education and environmental awareness programs; special events and activities; etc.) AND/OR maintenance experience (e.g., construction trades, landscaping).
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Experience resolving customer complaints related to overnight camping and park rule interpretation.
Ability to evaluate situations, apply rules and guidelines, determine and carry out appropriate course of action to achieve desired results.
Experience training others on basic plumbing, carpentry, painting, grounds-keeping tasks to employees/hosts.
Experience mentoring, coaching and training employees, host, or volunteers in park maintenance operations.
Ability to give direction concerning work procedures to individuals or teams composed of volunteers/hosts.
Experience leading and delegating daily workloads.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including:
Comprehensive medical, dental and vision plans for the employee and qualified family members
Paid sick leave, vacation, personal leave and 10 paid holidays per year
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Hammond--OPRD--Coast-Region---North-Coast-District---MU-Fort-Stevens/Park-Ranger-2---Fort-Stevens_REQ-80434
Nov 15, 2021
Full time
Title: Park Ranger 2 – Fort Stevens
Job Number: REQ-80434
Salary: $3,211 – $4,871 per month
Deadline: 11/29/2021 at 11:59pm Pacific Time
Do you have great leadership skills and experience working in a campground setting? In this position, you’ll be working at the site of a historical military installation once used to guard the mouth of the Columbia River from the Civil War to World War II. At this park, you will find a variety of recreation opportunities for visitors including camping, beach-combing, a freshwater lake, trails, wildlife viewing, and a historic shipwreck. Come join our team at Fort Stevens State Park near Astoria, Oregon, and support one of Oregon’s greatest resources – our state parks!
This position falls under the classification Park Ranger 2 .
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Park Ranger 2, you will have the opportunity to independently coordinate park projects, activities, and programs, using your technical expertise and specialized park skills. You will also have the opportunity to mentor employees in the needed maintenance and park operations skills to be successful throughout the Fort Stevens Management Unit. Duties will include, but are not limited to, the following:
Park Operations
Prioritize and plan work by helping to developing project schedules, assigning tasks, giving direction, explaining established standards of performance, and insuring that materials and equipment are on hand to complete tasks.
Perform and conduct others in complex landscape maintenance tasks, custodial work, building maintenance and construction, facility maintenance and construction tasks, utility system operation and maintenance, visitor services, park patrol, safety and rule enforcement, and resource interpretation.
Project Oversight
Independently complete or oversee the completion of complex park resource and facility maintenance, restoration, rehabilitation and construction projects, which may require advanced knowledge and skills in carpentry, plumbing, electrical wiring, painting, equipment operation, landscape maintenance, concrete or asphalt work, water, sewer and irrigation systems; reading and following blueprints and drawings.
Research and recommend the most cost efficient, effective, and sustainable methods to complete projects, maintenance and operations while meeting OPRD's quality standards.
Visitor Services
Patrol park areas to protect and preserve resources and facilities; inspect park grounds, buildings, facilities, vehicles, material and equipment for safety hazards and possible violations, and take appropriate action as dictated by training and experience
Prepare inspection reports, job hazard analyses, incident investigation and other reports as required.
Explain park rules and regulations to park visitors, seek voluntary visitor compliance with park area rules and regulations, issue verbal and written warnings or citations as necessary, and prepare related reports.
Building Maintenance and Construction
Maintain and repair building plumbing systems, electrical systems, building fixtures.
Construct and maintain buildings and structural elements.
Minimum Qualifications:
(a) Four (4) years of visitor services experience (e.g. rule enforcement; interpretation such as education and environmental awareness programs; special events and activities; etc.) AND/OR maintenance experience (e.g., construction trades, landscaping).
OR (b) A Bachelor's degree in Park and Recreation Administration, Natural Resource Management, Environmental Studies or a related field; AND One (1) year of visitor services experience (e.g., rule enforcement; interpretation such as education and environmental awareness programs; special events and activities; etc.) AND/OR maintenance experience (e.g., construction trades, landscaping).
OR An Associate's degree in Park and Recreation Administration or Natural Resource Management, Environmental Studies or a related field; AND Two and a half (2.5) years of visitor services experience (e.g., rule enforcement; interpretation such as education and environmental awareness programs; special events and activities; etc.) AND/OR maintenance experience (e.g., construction trades, landscaping).
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Experience resolving customer complaints related to overnight camping and park rule interpretation.
Ability to evaluate situations, apply rules and guidelines, determine and carry out appropriate course of action to achieve desired results.
Experience training others on basic plumbing, carpentry, painting, grounds-keeping tasks to employees/hosts.
Experience mentoring, coaching and training employees, host, or volunteers in park maintenance operations.
Ability to give direction concerning work procedures to individuals or teams composed of volunteers/hosts.
Experience leading and delegating daily workloads.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including:
Comprehensive medical, dental and vision plans for the employee and qualified family members
Paid sick leave, vacation, personal leave and 10 paid holidays per year
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Hammond--OPRD--Coast-Region---North-Coast-District---MU-Fort-Stevens/Park-Ranger-2---Fort-Stevens_REQ-80434
Let’s Work Bravely
Bravely is on a mission to make life at work better for everyone. We are democratizing access to professional coaching. Companies worldwide look to us to provide their employees across all levels access to on-demand confidential coaching for the moments that matter most at work. Through Bravely, employees have a trusted and skilled coach to support their well-being, career development, and performance and ultimately help them thrive in their workplaces.
We work with companies like Zillow, Pinterest, and Autodesk, who are deeply committed to equity and inclusion by ensuring that all of their employees have access to our highly-vetted, diverse, and brilliant professional coaches. When organizations offer Bravely, they scale the support provided by their People teams, managers and transform their workplaces. Our data-driven insights and passionate team are driving change for employees and in workplaces around the world.
About the role
We are fortunate to work with world-class organizations and innovative people teams, and are looking for a Senior Client Success Manager to help our clients meet their goals and maximize the value of Bravely. You will be responsible for onboarding, retaining and growing our partnerships, ensuring that the impact of Bravely is clear at every stage, with a particular focus on expanding existing relationships.
As a partner to our clients, you will work cross-functionally across the Marketing, Product and Operations teams at Bravely to drive adoption of the product; deliver insights and reporting; and identify new opportunities to support client’s goals.
You have experience building deep partnerships, and are adept at using data to communicate the value of a product to different stakeholders and audiences. You’ll have previously worked with stakeholders in highly matrixed environments and have experience driving results across enterprise organizations. You’re organized, and are comfortable juggling multiple projects and priorities in a fast-moving environment.
What you’ll do
Be a strategic partner to clients, communicating how Bravely can meet their needs and proposing new solutions to meet their needs and the needs of their employees
Collaborate with the Marketing team to develop personalized and strategic campaigns to engage client employees
Present regular engagement reports and session insights for clients, helping them to understand the value of Bravely
Be an internal advocate for the clients needs, helping to evolve our product based on feedback
Partner with Sales and Marketing to highlight client success stories through case studies
You should have
7+ years owning client relationships in a customer success environment
Strong Communicator -- you have excellent written and verbal communication skills, and are comfortable interacting with C-level executives
Adaptable -- you are able to pick up new skills quickly with proper training, understand that things change rapidly, and are excited to adapt to new client or business needs
Analytical -- you are comfortable making decisions rooted in data
Self-Directed -- you enjoy working collaboratively, but are ready to take initiative and be proactive
Bravely is committed to building a diverse, equity-minded, and inclusive culture where all of our team members feel a deep sense of belonging. We recognize that underrepresented groups such as women and BIPOC may be less likely to apply to a role if they don’t meet 100% of the listed qualifications. We encourage you to apply if you meet some of the qualifications and if this role is aligned with your career aspirations and interests. Bravely Benefits
Competitive salary + compensation package with equity
Competitive insurance plans with full coverage for medical, dental, and vision that greatly eliminate your out of pocket expenses
Unlimited vacation time to enjoy all aspects of your life
Paid Parental Leave: 12 weeks for the primary caregiver and six weeks for secondary
Unlimited and 100% confidential access to world-class Bravely coaches to support you in your professional journey
Virtual team-building time to stay connected with your team members around the world
Cultural celebrations to uplift the unique experiences and identities within our community
Home Office Allowance
Working with an amazing, diverse, energetic, and supportive group of people
Work from where it WORKS for you. We are a fully distributed remote team with an office in New York. Our team is now 100% fully distributed and remote. We will eventually offer the option to be a hybrid in New York. We will not require employees located in NY to come into the office. We support flexible work policies for greater work-life balance. Working at Bravely As a team, we practice what we preach: we live our values, communicate openly and honestly, and actively work to cultivate an inclusive and supportive people-first environment where everyone can grow, thrive, and make meaning from their work. We embrace diversity and equal opportunity fervently, with a strong commitment to building a team representing a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Bravely is an equal employment opportunity employer. Bravely considers all applicants without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or other protected class. We are committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation.
As an equal employment opportunity employer will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require accommodation, please contact recruiting@workbravely.com.
Nov 05, 2021
Full time
Let’s Work Bravely
Bravely is on a mission to make life at work better for everyone. We are democratizing access to professional coaching. Companies worldwide look to us to provide their employees across all levels access to on-demand confidential coaching for the moments that matter most at work. Through Bravely, employees have a trusted and skilled coach to support their well-being, career development, and performance and ultimately help them thrive in their workplaces.
We work with companies like Zillow, Pinterest, and Autodesk, who are deeply committed to equity and inclusion by ensuring that all of their employees have access to our highly-vetted, diverse, and brilliant professional coaches. When organizations offer Bravely, they scale the support provided by their People teams, managers and transform their workplaces. Our data-driven insights and passionate team are driving change for employees and in workplaces around the world.
About the role
We are fortunate to work with world-class organizations and innovative people teams, and are looking for a Senior Client Success Manager to help our clients meet their goals and maximize the value of Bravely. You will be responsible for onboarding, retaining and growing our partnerships, ensuring that the impact of Bravely is clear at every stage, with a particular focus on expanding existing relationships.
As a partner to our clients, you will work cross-functionally across the Marketing, Product and Operations teams at Bravely to drive adoption of the product; deliver insights and reporting; and identify new opportunities to support client’s goals.
You have experience building deep partnerships, and are adept at using data to communicate the value of a product to different stakeholders and audiences. You’ll have previously worked with stakeholders in highly matrixed environments and have experience driving results across enterprise organizations. You’re organized, and are comfortable juggling multiple projects and priorities in a fast-moving environment.
What you’ll do
Be a strategic partner to clients, communicating how Bravely can meet their needs and proposing new solutions to meet their needs and the needs of their employees
Collaborate with the Marketing team to develop personalized and strategic campaigns to engage client employees
Present regular engagement reports and session insights for clients, helping them to understand the value of Bravely
Be an internal advocate for the clients needs, helping to evolve our product based on feedback
Partner with Sales and Marketing to highlight client success stories through case studies
You should have
7+ years owning client relationships in a customer success environment
Strong Communicator -- you have excellent written and verbal communication skills, and are comfortable interacting with C-level executives
Adaptable -- you are able to pick up new skills quickly with proper training, understand that things change rapidly, and are excited to adapt to new client or business needs
Analytical -- you are comfortable making decisions rooted in data
Self-Directed -- you enjoy working collaboratively, but are ready to take initiative and be proactive
Bravely is committed to building a diverse, equity-minded, and inclusive culture where all of our team members feel a deep sense of belonging. We recognize that underrepresented groups such as women and BIPOC may be less likely to apply to a role if they don’t meet 100% of the listed qualifications. We encourage you to apply if you meet some of the qualifications and if this role is aligned with your career aspirations and interests. Bravely Benefits
Competitive salary + compensation package with equity
Competitive insurance plans with full coverage for medical, dental, and vision that greatly eliminate your out of pocket expenses
Unlimited vacation time to enjoy all aspects of your life
Paid Parental Leave: 12 weeks for the primary caregiver and six weeks for secondary
Unlimited and 100% confidential access to world-class Bravely coaches to support you in your professional journey
Virtual team-building time to stay connected with your team members around the world
Cultural celebrations to uplift the unique experiences and identities within our community
Home Office Allowance
Working with an amazing, diverse, energetic, and supportive group of people
Work from where it WORKS for you. We are a fully distributed remote team with an office in New York. Our team is now 100% fully distributed and remote. We will eventually offer the option to be a hybrid in New York. We will not require employees located in NY to come into the office. We support flexible work policies for greater work-life balance. Working at Bravely As a team, we practice what we preach: we live our values, communicate openly and honestly, and actively work to cultivate an inclusive and supportive people-first environment where everyone can grow, thrive, and make meaning from their work. We embrace diversity and equal opportunity fervently, with a strong commitment to building a team representing a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Bravely is an equal employment opportunity employer. Bravely considers all applicants without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or other protected class. We are committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation.
As an equal employment opportunity employer will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require accommodation, please contact recruiting@workbravely.com.
For 80 years Di Bruno Bros. has offered nothing but the highest quality products, made with integrity and infused with the story of the people who made them. It’s a story of discovery, of two brothers, aunts and uncles, of Culinary Pioneers and Philadelphians. And it is that dinner table mentality that has enabled Di Bruno Bros. to not only endure for so long, but also to grow and prosper both locally and nationally. And we’re just getting started. Di Bruno Bros. is excited to have an opportunity to welcome another culinary pioneer, a Human Resources Generalist . The Human Resources Generalist will provide HR administrative & operational support to employees, managers, and the HR team. This individual is responsible for ensuring that we exceed expectations, develop our teams, and meet both Company and store objectives. RESPONSIBILITIES
Onboarding of associates and leaders
Benefits Administration, Compliance, & Support
Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
Facilitate HR processes & projects: Performance reviews, unemployment, compliance, investigations, employee appreciation, open enrollment, internal promotion process
Run regular reports: terminations, hires, RAMP, contact list, birthdays, anniversaries, active no pa
Updating current employee information via ADP HRIS & Employee Files
Participate & Assist in all HR admin, process, projects, & initiatives
Maintain compliance & confidentiality in all activities
REQUIREMENTS
3+ years HR experience and/or HR educational background
Strong desire to grow in Human Resources field & ability to quickly adjust and learn on the job
High level of computer literacy
Time management, organizational skills, attention to detail, & follow up skills so that multiple tasks can be completed with a high degree of accuracy.
Ability to maintain confidentiality with sensitive Human Resources issues.
Strong work ethic, anticipatory nature, and responsiveness to internal and external clients.
Excellent writing and verbal communication skills and interpersonal skills.
BENEFITS
Paid Time Off for all employees
Medical, Dental, & Ancillary Insurances (optional)
Company-paid, unlimited telemedicine and video behavioral health counseling
Employee discount
401k & company match
Nov 04, 2021
Full time
For 80 years Di Bruno Bros. has offered nothing but the highest quality products, made with integrity and infused with the story of the people who made them. It’s a story of discovery, of two brothers, aunts and uncles, of Culinary Pioneers and Philadelphians. And it is that dinner table mentality that has enabled Di Bruno Bros. to not only endure for so long, but also to grow and prosper both locally and nationally. And we’re just getting started. Di Bruno Bros. is excited to have an opportunity to welcome another culinary pioneer, a Human Resources Generalist . The Human Resources Generalist will provide HR administrative & operational support to employees, managers, and the HR team. This individual is responsible for ensuring that we exceed expectations, develop our teams, and meet both Company and store objectives. RESPONSIBILITIES
Onboarding of associates and leaders
Benefits Administration, Compliance, & Support
Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
Facilitate HR processes & projects: Performance reviews, unemployment, compliance, investigations, employee appreciation, open enrollment, internal promotion process
Run regular reports: terminations, hires, RAMP, contact list, birthdays, anniversaries, active no pa
Updating current employee information via ADP HRIS & Employee Files
Participate & Assist in all HR admin, process, projects, & initiatives
Maintain compliance & confidentiality in all activities
REQUIREMENTS
3+ years HR experience and/or HR educational background
Strong desire to grow in Human Resources field & ability to quickly adjust and learn on the job
High level of computer literacy
Time management, organizational skills, attention to detail, & follow up skills so that multiple tasks can be completed with a high degree of accuracy.
Ability to maintain confidentiality with sensitive Human Resources issues.
Strong work ethic, anticipatory nature, and responsiveness to internal and external clients.
Excellent writing and verbal communication skills and interpersonal skills.
BENEFITS
Paid Time Off for all employees
Medical, Dental, & Ancillary Insurances (optional)
Company-paid, unlimited telemedicine and video behavioral health counseling
Employee discount
401k & company match
WHO WE ARE:
ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.
We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
THE OPPORTUNITY:
The MICO Associate is part of an expanded team within ActBlue designed to meet the new opportunities within the movements, issues, and charitable organization space. This position will work on a team that executes ActBlue’s strategy to provide support to a set of nonprofit and progressive organizations, especially within the Human and Civil Rights issue area. The Associate will own a portfolio of accounts, providing maintenance and strategic consulting support to ensure that they are able to effectively use and leverage the ActBlue fundraising tool.
This position will largely focus on a wide range of work in the Human and Civil Rights issue arena. Priorities for our team that fall within this space include, but are not limited to: Criminal Justice Reform and Individual Rights & Liberties.
WHAT YOU WILL DO:
Work as part of a team to meet or exceed goals around relationship building, account management, and strategic account support;
Prospect and establish relationships with new campaigns and organizations per the team’s relationship-building work plan;
Serve as the account manager for a portfolio of organizations and campaigns providing support in account set-up and ongoing maintenance issues;
Draw on established best practices to provide strategic advising and troubleshooting for organizations and campaigns;
Provide onboarding and training on ActBlue products;
Maintain deep and nuanced knowledge of ActBlue products;
Collaborate with colleagues on ways to improve account management and campaign support;
Work outside of regular business hours (i.e., 9:00 AM - 5:00 PM) as required;
Travel as required.
WHAT YOU BRING:
1-3 years working in a professional environment;
Ability to build strong relationships with internal and external stakeholders;
Proven ability to build and maintain relationships, networks;
Experience working in an electoral or nonprofit setting;
Background in Human & Civil Rights work preferred, especially Criminal Justice Reform;
Understands the ecosystem of Human & Civil RIghts organizations and can develop a strategic plan to build relationships with key stakeholders in the space
Self-starter mentality: capable of working independently, but motivated by watching your work contribute to ActBlue’s goals and mission;
Clear written and verbal communications skill set;
Strong organizational skills, with keen attention to detail and high fidelity to follow up & follow through actions;
Commitment to stay up to date with digital fundraising best practices;
Experience working in a fast paced, problem solving role preferred;
Ability to handle confidential information;
Demonstrated commitment to diversity and inclusion.
LOCATION AND COMPENSATION:
This posting is for a full-time, remote, salaried position. ActBlue is currently authorized to support remote work employees in Arizona, California, Colorado, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, Virginia, Washington, Washington D.C., and Wisconsin.
Salary Range : $55,000 - 70,000 based on experience.
The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees.
BENEFITS:
Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families
Automatic 2% 401K contribution, plus up to 6% match
Three months paid parental leave for all new parents, adoptions included; 4 weeks of a fully paid flexible work schedule; plus an additional one week of paid leave and an additional one week of flexible work schedule for every full year the employee has worked for ActBlue
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including monthly snack deliveries and digital subscriptions to the Boston Globe & New York Times
ActBlue is unable to sponsor work visas at this time.
INCLUSION STATEMENT:
Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.
ActBlue is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position.
Nov 01, 2021
Full time
WHO WE ARE:
ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.
We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
THE OPPORTUNITY:
The MICO Associate is part of an expanded team within ActBlue designed to meet the new opportunities within the movements, issues, and charitable organization space. This position will work on a team that executes ActBlue’s strategy to provide support to a set of nonprofit and progressive organizations, especially within the Human and Civil Rights issue area. The Associate will own a portfolio of accounts, providing maintenance and strategic consulting support to ensure that they are able to effectively use and leverage the ActBlue fundraising tool.
This position will largely focus on a wide range of work in the Human and Civil Rights issue arena. Priorities for our team that fall within this space include, but are not limited to: Criminal Justice Reform and Individual Rights & Liberties.
WHAT YOU WILL DO:
Work as part of a team to meet or exceed goals around relationship building, account management, and strategic account support;
Prospect and establish relationships with new campaigns and organizations per the team’s relationship-building work plan;
Serve as the account manager for a portfolio of organizations and campaigns providing support in account set-up and ongoing maintenance issues;
Draw on established best practices to provide strategic advising and troubleshooting for organizations and campaigns;
Provide onboarding and training on ActBlue products;
Maintain deep and nuanced knowledge of ActBlue products;
Collaborate with colleagues on ways to improve account management and campaign support;
Work outside of regular business hours (i.e., 9:00 AM - 5:00 PM) as required;
Travel as required.
WHAT YOU BRING:
1-3 years working in a professional environment;
Ability to build strong relationships with internal and external stakeholders;
Proven ability to build and maintain relationships, networks;
Experience working in an electoral or nonprofit setting;
Background in Human & Civil Rights work preferred, especially Criminal Justice Reform;
Understands the ecosystem of Human & Civil RIghts organizations and can develop a strategic plan to build relationships with key stakeholders in the space
Self-starter mentality: capable of working independently, but motivated by watching your work contribute to ActBlue’s goals and mission;
Clear written and verbal communications skill set;
Strong organizational skills, with keen attention to detail and high fidelity to follow up & follow through actions;
Commitment to stay up to date with digital fundraising best practices;
Experience working in a fast paced, problem solving role preferred;
Ability to handle confidential information;
Demonstrated commitment to diversity and inclusion.
LOCATION AND COMPENSATION:
This posting is for a full-time, remote, salaried position. ActBlue is currently authorized to support remote work employees in Arizona, California, Colorado, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, Virginia, Washington, Washington D.C., and Wisconsin.
Salary Range : $55,000 - 70,000 based on experience.
The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees.
BENEFITS:
Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families
Automatic 2% 401K contribution, plus up to 6% match
Three months paid parental leave for all new parents, adoptions included; 4 weeks of a fully paid flexible work schedule; plus an additional one week of paid leave and an additional one week of flexible work schedule for every full year the employee has worked for ActBlue
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including monthly snack deliveries and digital subscriptions to the Boston Globe & New York Times
ActBlue is unable to sponsor work visas at this time.
INCLUSION STATEMENT:
Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.
ActBlue is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position.
WHO WE ARE:
ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.
We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
THE OPPORTUNITY:
You will be part of ActBlue’s newly expanded Democratic Politics and Elections department, designed to support campaigns and electoral groups using ActBlue for digital fundraising and organizing. You will own a portfolio of accounts within the Midwest region, providing maintenance and strategic advising to ensure that they are effectively using and leveraging ActBlue.
WHAT YOU WILL DO:
Work as part of a regional team to meet or exceed goals around relationship building, account management, and strategic account support;
Prospect and establish relationships with new campaigns per the team’s relationship-building work plan;
Serve as the account manager for a portfolio of campaigns, providing support in account set-up and ongoing maintenance issues;
Use established best practices to provide strategic advising and troubleshooting for organizations and campaigns;
Provide onboarding and training on the ActBlue product;
Maintain deep and nuanced knowledge of the ActBlue product;
Collaborate with colleagues on ways to improve account management and campaign support;
Work outside of regular business hours (i.e., 9:00 AM - 5:00 PM) as required;
Travel as required.
WHAT YOU BRING:
1-3 years working in a professional environment;
Experience working in an electoral or nonprofit setting;
Experience working in a fast paced, problem solving role preferred;
Recent or current experience working in the Midwest region (MI or WI preferred)
Self-starter mentality: capable of working independently, but motivated by ActBlue’s big picture mission and goals;
Clear and compassionate writing and verbal communication;
Strong organizational skills, with keen attention to detail and high fidelity to follow up and follow through on commitments;
Ability to build strong relationships with internal and external stakeholders;
Ability to handle confidential information;
Electoral experience, including volunteer or internships, is preferred;
Demonstrated commitment to diversity and inclusion.
LOCATION AND COMPENSATION
This posting is for a full-time, remote, salaried position, but must live within the region ( IA, IL, IN, MI, MN, MO, OH, PA, WI, or WV).
Salary Range : $55,000 - 70,000 depending on experience.
BENEFITS:
Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families
Automatic 2% 401K contribution, plus up to 6% match
Three months paid parental leave for all new parents, adoptions included; 4 weeks of a fully paid flexible work schedule; plus an additional one week of paid leave and an additional one week of flexible work schedule for every full year the employee has worked for ActBlue
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including monthly snack deliveries and digital subscriptions to the Boston Globe & New York Times
ActBlue is unable to sponsor work visas at this time.
The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees.
INCLUSION STATEMENT:
Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.
ActBlue is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position.
Nov 01, 2021
Full time
WHO WE ARE:
ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.
We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
THE OPPORTUNITY:
You will be part of ActBlue’s newly expanded Democratic Politics and Elections department, designed to support campaigns and electoral groups using ActBlue for digital fundraising and organizing. You will own a portfolio of accounts within the Midwest region, providing maintenance and strategic advising to ensure that they are effectively using and leveraging ActBlue.
WHAT YOU WILL DO:
Work as part of a regional team to meet or exceed goals around relationship building, account management, and strategic account support;
Prospect and establish relationships with new campaigns per the team’s relationship-building work plan;
Serve as the account manager for a portfolio of campaigns, providing support in account set-up and ongoing maintenance issues;
Use established best practices to provide strategic advising and troubleshooting for organizations and campaigns;
Provide onboarding and training on the ActBlue product;
Maintain deep and nuanced knowledge of the ActBlue product;
Collaborate with colleagues on ways to improve account management and campaign support;
Work outside of regular business hours (i.e., 9:00 AM - 5:00 PM) as required;
Travel as required.
WHAT YOU BRING:
1-3 years working in a professional environment;
Experience working in an electoral or nonprofit setting;
Experience working in a fast paced, problem solving role preferred;
Recent or current experience working in the Midwest region (MI or WI preferred)
Self-starter mentality: capable of working independently, but motivated by ActBlue’s big picture mission and goals;
Clear and compassionate writing and verbal communication;
Strong organizational skills, with keen attention to detail and high fidelity to follow up and follow through on commitments;
Ability to build strong relationships with internal and external stakeholders;
Ability to handle confidential information;
Electoral experience, including volunteer or internships, is preferred;
Demonstrated commitment to diversity and inclusion.
LOCATION AND COMPENSATION
This posting is for a full-time, remote, salaried position, but must live within the region ( IA, IL, IN, MI, MN, MO, OH, PA, WI, or WV).
Salary Range : $55,000 - 70,000 depending on experience.
BENEFITS:
Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families
Automatic 2% 401K contribution, plus up to 6% match
Three months paid parental leave for all new parents, adoptions included; 4 weeks of a fully paid flexible work schedule; plus an additional one week of paid leave and an additional one week of flexible work schedule for every full year the employee has worked for ActBlue
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including monthly snack deliveries and digital subscriptions to the Boston Globe & New York Times
ActBlue is unable to sponsor work visas at this time.
The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees.
INCLUSION STATEMENT:
Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.
ActBlue is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position.
WHO WE ARE:
ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.
We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
THE OPPORTUNITY:
You will be part of ActBlue’s newly expanded Democratic Politics and Elections department, designed to support campaigns and electoral groups using ActBlue for digital fundraising and organizing. You will own a portfolio of accounts within the New England and Mid Atlantic region, providing maintenance and strategic advising to ensure that they are effectively using and leveraging ActBlue.
WHAT YOU WILL DO:
Work as part of a regional team to meet or exceed goals around relationship building, account management, and strategic account support;
Prospect and establish relationships with new campaigns per the team’s relationship-building work plan;
Serve as the account manager for a portfolio of campaigns, providing support in account set-up and ongoing maintenance issues;
Use established best practices to provide strategic advising and troubleshooting for organizations and campaigns;
Provide onboarding and training on the ActBlue product;
Maintain deep and nuanced knowledge of the ActBlue product;
Collaborate with colleagues on ways to improve account management and campaign support.
Work outside of regular business hours (i.e., 9:00 AM - 5:00 PM) as required;
Travel as required
WHAT YOU BRING:
1-3 years working in a professional environment;
Experience working in an electoral or nonprofit setting;
Experience working in a fast paced, problem solving role preferred;
Recent or current experience working in the New England and Mid Atlantic region (MA, ME, NH, and VT preferred)
Self-starter mentality: capable of working independently, but motivated by ActBlue’s big picture mission and goals;
Clear and compassionate writing and verbal communication;
Strong organizational skills, with keen attention to detail and high fidelity to follow up and follow through on commitments;
Ability to build strong relationships with internal and external stakeholders;
Ability to handle confidential information;
Electoral experience, including volunteer or internships, is preferred;
Demonstrated commitment to diversity and inclusion.
LOCATION AND COMPENSATION
This posting is for a full-time, remote, salaried position. This position must live within the New England and Mid Atlantic region (New and Mid Atlantic: CT, DC, DE, MA, MD, ME, NH, NJ, NY, RI, VT). ActBlue is currently authorized to support remote work employees in Arizona, California, Colorado, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, Virginia, Washington, Washington D.C., and Wisconsin.
Salary Range : $55,000 - 70,000 based on experience.
The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees.
BENEFITS:
Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families
Automatic 2% 401K contribution, plus up to 6% match
Three months paid parental leave for all new parents, adoptions included; 4 weeks of a fully paid flexible work schedule; plus an additional one week of paid leave and an additional one week of flexible work schedule for every full year the employee has worked for ActBlue
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including monthly snack deliveries and digital subscriptions to the Boston Globe & New York Times
ActBlue is unable to sponsor work visas at this time.
INCLUSION STATEMENT:
Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.
ActBlue is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position.
Nov 01, 2021
Full time
WHO WE ARE:
ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.
We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
THE OPPORTUNITY:
You will be part of ActBlue’s newly expanded Democratic Politics and Elections department, designed to support campaigns and electoral groups using ActBlue for digital fundraising and organizing. You will own a portfolio of accounts within the New England and Mid Atlantic region, providing maintenance and strategic advising to ensure that they are effectively using and leveraging ActBlue.
WHAT YOU WILL DO:
Work as part of a regional team to meet or exceed goals around relationship building, account management, and strategic account support;
Prospect and establish relationships with new campaigns per the team’s relationship-building work plan;
Serve as the account manager for a portfolio of campaigns, providing support in account set-up and ongoing maintenance issues;
Use established best practices to provide strategic advising and troubleshooting for organizations and campaigns;
Provide onboarding and training on the ActBlue product;
Maintain deep and nuanced knowledge of the ActBlue product;
Collaborate with colleagues on ways to improve account management and campaign support.
Work outside of regular business hours (i.e., 9:00 AM - 5:00 PM) as required;
Travel as required
WHAT YOU BRING:
1-3 years working in a professional environment;
Experience working in an electoral or nonprofit setting;
Experience working in a fast paced, problem solving role preferred;
Recent or current experience working in the New England and Mid Atlantic region (MA, ME, NH, and VT preferred)
Self-starter mentality: capable of working independently, but motivated by ActBlue’s big picture mission and goals;
Clear and compassionate writing and verbal communication;
Strong organizational skills, with keen attention to detail and high fidelity to follow up and follow through on commitments;
Ability to build strong relationships with internal and external stakeholders;
Ability to handle confidential information;
Electoral experience, including volunteer or internships, is preferred;
Demonstrated commitment to diversity and inclusion.
LOCATION AND COMPENSATION
This posting is for a full-time, remote, salaried position. This position must live within the New England and Mid Atlantic region (New and Mid Atlantic: CT, DC, DE, MA, MD, ME, NH, NJ, NY, RI, VT). ActBlue is currently authorized to support remote work employees in Arizona, California, Colorado, Florida, Georgia, Illinois, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, Virginia, Washington, Washington D.C., and Wisconsin.
Salary Range : $55,000 - 70,000 based on experience.
The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees.
BENEFITS:
Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families
Automatic 2% 401K contribution, plus up to 6% match
Three months paid parental leave for all new parents, adoptions included; 4 weeks of a fully paid flexible work schedule; plus an additional one week of paid leave and an additional one week of flexible work schedule for every full year the employee has worked for ActBlue
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including monthly snack deliveries and digital subscriptions to the Boston Globe & New York Times
ActBlue is unable to sponsor work visas at this time.
INCLUSION STATEMENT:
Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.
ActBlue is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position.
HERE IS YOUR OPPORTUNITY TO WORK AT THE MARCUS CENTER!
ORGANIZATION SUMMARY
Established in 1969, the Marcus Performing Arts Center (MPAC) is the premier performing arts community gathering space in Southeastern Wisconsin and acts as an energizing force that connects our community to the world through collaboration, innovation, social engagement and the transformative power of live performing arts. MPAC presents a diverse mix of cultural arts programing including touring Broadway, and the world’s best in contemporary dance, jazz, global music, and concerts, provides high quality arts education and engagement experiences, and is home to several resident companies including the Milwaukee Ballet, Florentine Opera, First Stage and Black Arts MKE. MPAC is committed to racial equity, diversity, and inclusion (REDI) focusing on Representation, Inclusion, and Investment to build bridges between diverse members of our community.
Job Title: Usher Department: Event Services FLSA Status: Non-Exempt Employment Status: Part Time
JOB SUMMARY Under the general supervision of the Director of Event Services and Theater Manager, the Usher provides exemplary customer service to the tenants and patrons of the Marcus Performing Arts Center to ensure a smooth operation of the Event Services Department.
ESSENTIAL DUTIES AND RESPONSIBILITIES • Carry out the duties outlined in the Usher Department Manual. • Provide respectful, attentive, professional and friendly service to all patrons, members of performing groups, and the organizations that we serve. Ensure safety of patrons by enforcing MPAC’s COVID-19 Safety Plan and all safety protocols. • Assist patrons with the self-service ticket scanning process and check out procedures for wheelchairs, booster seats and listening devices. • Assist patrons with seating location, traffic flow pattern and general navigation through the theater before, during and after each performance. • Enforce the performing groups policies during each event. • Report emergencies to the Theater Manager, Head Usher, Usher Captain, or Security Guard. Carry out the directions of management in emergency situations. • Conduct merchandise sales transactions, when needed. • Monitor the cleanliness of the theater before, during and after each performance.
This job describes the general nature and scope of responsibilities for this position. Please note other duties and responsibilities may be assigned or removed at any time.
• Assist with dressing/undressing tables, setting up/taking down easels, setting up/taking down directory signs, and setting up/moving crowd control stanchions, when needed.
QUALIFICATION REQUIREMENTS The requirements listed below are representative of the knowledge, skill, and/or abilities required.
Education and Experience Two years of high school or equivalent. Ability to work a varied schedule including weekends.
Certificates, Licenses, Registrations CPR and automated external defibrillator certification, a plus but not required.
Knowledge, Skills and Abilities • Ability to act calmly in emergency situations. • Excellent organizational skills and attention to detail. • Tactful, clear and concise oral and written communication. • Ability to identify and resolve problems in a timely manner. Gather an analyze information skillfully. • Ability to effectively communicate to various levels of the organization and to the public. • Ability to be appreciative of multiple diverse perspectives, and a commitment to the organization’s initiatives regarding diversity, equity, accessibility, and inclusion.
Other Skills and Abilities • Must understand the seat section identification, seat numbering, and floor plans of the theaters. • Must understand how to operate a ticket scanner and the action to take when error messages appear.
WORK ENVIRONMENT / JOB SPECIFICATIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing this job, the employee is extensively required to stand, sit, walk, talk or hear and operate, handle or touch. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl and reach above shoulders. The employee is occasionally required to lift program boxes, move stanchions, easels, and directory signs. The duties of this job require the use of close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is exposed to the following: work in high, precarious places; and work in outdoor weather conditions. The noise level in the work environment is usually moderate.
Starting salary is $12.00/hour based on experience. Send resume, cover letter and three references to jobs@marcuscenter.org
Marcus Performing Arts Center is an equal opportunity employer.
Sep 19, 2021
Part time
HERE IS YOUR OPPORTUNITY TO WORK AT THE MARCUS CENTER!
ORGANIZATION SUMMARY
Established in 1969, the Marcus Performing Arts Center (MPAC) is the premier performing arts community gathering space in Southeastern Wisconsin and acts as an energizing force that connects our community to the world through collaboration, innovation, social engagement and the transformative power of live performing arts. MPAC presents a diverse mix of cultural arts programing including touring Broadway, and the world’s best in contemporary dance, jazz, global music, and concerts, provides high quality arts education and engagement experiences, and is home to several resident companies including the Milwaukee Ballet, Florentine Opera, First Stage and Black Arts MKE. MPAC is committed to racial equity, diversity, and inclusion (REDI) focusing on Representation, Inclusion, and Investment to build bridges between diverse members of our community.
Job Title: Usher Department: Event Services FLSA Status: Non-Exempt Employment Status: Part Time
JOB SUMMARY Under the general supervision of the Director of Event Services and Theater Manager, the Usher provides exemplary customer service to the tenants and patrons of the Marcus Performing Arts Center to ensure a smooth operation of the Event Services Department.
ESSENTIAL DUTIES AND RESPONSIBILITIES • Carry out the duties outlined in the Usher Department Manual. • Provide respectful, attentive, professional and friendly service to all patrons, members of performing groups, and the organizations that we serve. Ensure safety of patrons by enforcing MPAC’s COVID-19 Safety Plan and all safety protocols. • Assist patrons with the self-service ticket scanning process and check out procedures for wheelchairs, booster seats and listening devices. • Assist patrons with seating location, traffic flow pattern and general navigation through the theater before, during and after each performance. • Enforce the performing groups policies during each event. • Report emergencies to the Theater Manager, Head Usher, Usher Captain, or Security Guard. Carry out the directions of management in emergency situations. • Conduct merchandise sales transactions, when needed. • Monitor the cleanliness of the theater before, during and after each performance.
This job describes the general nature and scope of responsibilities for this position. Please note other duties and responsibilities may be assigned or removed at any time.
• Assist with dressing/undressing tables, setting up/taking down easels, setting up/taking down directory signs, and setting up/moving crowd control stanchions, when needed.
QUALIFICATION REQUIREMENTS The requirements listed below are representative of the knowledge, skill, and/or abilities required.
Education and Experience Two years of high school or equivalent. Ability to work a varied schedule including weekends.
Certificates, Licenses, Registrations CPR and automated external defibrillator certification, a plus but not required.
Knowledge, Skills and Abilities • Ability to act calmly in emergency situations. • Excellent organizational skills and attention to detail. • Tactful, clear and concise oral and written communication. • Ability to identify and resolve problems in a timely manner. Gather an analyze information skillfully. • Ability to effectively communicate to various levels of the organization and to the public. • Ability to be appreciative of multiple diverse perspectives, and a commitment to the organization’s initiatives regarding diversity, equity, accessibility, and inclusion.
Other Skills and Abilities • Must understand the seat section identification, seat numbering, and floor plans of the theaters. • Must understand how to operate a ticket scanner and the action to take when error messages appear.
WORK ENVIRONMENT / JOB SPECIFICATIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing this job, the employee is extensively required to stand, sit, walk, talk or hear and operate, handle or touch. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl and reach above shoulders. The employee is occasionally required to lift program boxes, move stanchions, easels, and directory signs. The duties of this job require the use of close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is exposed to the following: work in high, precarious places; and work in outdoor weather conditions. The noise level in the work environment is usually moderate.
Starting salary is $12.00/hour based on experience. Send resume, cover letter and three references to jobs@marcuscenter.org
Marcus Performing Arts Center is an equal opportunity employer.
About PresenceLearning
PresenceLearning is the leading provider of online speech and occupational therapy, behavioral and mental health services, and assessments for K-12 districts for children with special needs. Through our nationwide network of clinicians, PL helps school districts to support their onsite special education teams, and to ensure that every student in need receives the therapy and other services that are essential for their success in school. Founded in 2009, we are a growth stage company backed by Bain Capital’s Double Impact Fund, Catalyst Investors, New Markets Venture Fund, and more. We currently have 150+ employees and 1,500 clinicians working in our network. We are a national company, headquartered in NYC, with additional offices in SF and SLC, and remote employees working nationwide.
Why is this role important?
This role will provide you with the opportunity to positively impact the lives of children. PresenceLearning customers are school administrators, but really, students are our customers. Our Customer Success Associates ensure that our schools are treated with care, whether they need assistance adding additional students, need to renew their contract, or need to learn about additional services for their students. Our customers are our most valued asset, and we must ensure they have the best possible experience with PresenceLearning.
What will you do at PresenceLearning?
Build upon the post-sale client relationship by learning the client’s goals, needs, and initiatives and by providing value in all interactions
Serve as the primary point of contact for clients, looping in other teams as needed to provide exceptional service
Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature
Proactively uncover any opportunities for adding new students and services, and manage those opportunities through all stages of the sales pipeline, including closing deals
Serve as the internal point of contact for any issues related to an assigned client
Maintain a thorough understanding of, and be prepared to report on, all assigned clients in terms of opportunities, current issues, contract specifics, and likelihood of renewal
Develop a solid understanding of the political and market issues that may impact schools and districts within your assigned territory
Take ownership of client records in Salesforce, and make sure that key fields and all client interactions are documented and up to date
Seek out customers who have had notable success with PresenceLearning, develop their interest in serving as a customer success story, and transition them to the Marketing team
What are we looking for?
Bachelor's degree from an accredited college or university
1 - 2 years of quota-carrying Customer Success or Account Management experience, ideally in the technology, healthcare, or education space
Formal training in a recognized sales methodology
Prior experience using Salesforce or another CRM solution
Demonstrated success in hitting and exceeding sales targets and goals in a prior role
Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
High level of comfort handling client objections and negotiations
Good judgement about escalating client issues and involving internal groups to meet client needs
Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly
Experience with site visits and ability to travel 15% of the year
What will help you succeed here?
Passion for helping schools and special needs students
Strong self-motivation/entrepreneurial mindset, dedicated to growing services and reaching as many clients as possible
Flexibility and adaptability - ability to quickly adjust to changing conditions and maintain a high performance standard
Great collaborative and independent problem-solving skills
Ability to work well with other team members in high pressure situations with grace, calm, and a sense of humor
Position Details
PresenceLearning has offices in San Francisco, New York and Salt Lake City.
This role is remote work from home but you must reside in California.
Aug 20, 2021
Full time
About PresenceLearning
PresenceLearning is the leading provider of online speech and occupational therapy, behavioral and mental health services, and assessments for K-12 districts for children with special needs. Through our nationwide network of clinicians, PL helps school districts to support their onsite special education teams, and to ensure that every student in need receives the therapy and other services that are essential for their success in school. Founded in 2009, we are a growth stage company backed by Bain Capital’s Double Impact Fund, Catalyst Investors, New Markets Venture Fund, and more. We currently have 150+ employees and 1,500 clinicians working in our network. We are a national company, headquartered in NYC, with additional offices in SF and SLC, and remote employees working nationwide.
Why is this role important?
This role will provide you with the opportunity to positively impact the lives of children. PresenceLearning customers are school administrators, but really, students are our customers. Our Customer Success Associates ensure that our schools are treated with care, whether they need assistance adding additional students, need to renew their contract, or need to learn about additional services for their students. Our customers are our most valued asset, and we must ensure they have the best possible experience with PresenceLearning.
What will you do at PresenceLearning?
Build upon the post-sale client relationship by learning the client’s goals, needs, and initiatives and by providing value in all interactions
Serve as the primary point of contact for clients, looping in other teams as needed to provide exceptional service
Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature
Proactively uncover any opportunities for adding new students and services, and manage those opportunities through all stages of the sales pipeline, including closing deals
Serve as the internal point of contact for any issues related to an assigned client
Maintain a thorough understanding of, and be prepared to report on, all assigned clients in terms of opportunities, current issues, contract specifics, and likelihood of renewal
Develop a solid understanding of the political and market issues that may impact schools and districts within your assigned territory
Take ownership of client records in Salesforce, and make sure that key fields and all client interactions are documented and up to date
Seek out customers who have had notable success with PresenceLearning, develop their interest in serving as a customer success story, and transition them to the Marketing team
What are we looking for?
Bachelor's degree from an accredited college or university
1 - 2 years of quota-carrying Customer Success or Account Management experience, ideally in the technology, healthcare, or education space
Formal training in a recognized sales methodology
Prior experience using Salesforce or another CRM solution
Demonstrated success in hitting and exceeding sales targets and goals in a prior role
Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
High level of comfort handling client objections and negotiations
Good judgement about escalating client issues and involving internal groups to meet client needs
Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly
Experience with site visits and ability to travel 15% of the year
What will help you succeed here?
Passion for helping schools and special needs students
Strong self-motivation/entrepreneurial mindset, dedicated to growing services and reaching as many clients as possible
Flexibility and adaptability - ability to quickly adjust to changing conditions and maintain a high performance standard
Great collaborative and independent problem-solving skills
Ability to work well with other team members in high pressure situations with grace, calm, and a sense of humor
Position Details
PresenceLearning has offices in San Francisco, New York and Salt Lake City.
This role is remote work from home but you must reside in California.
UrbanStems
New York, New York/Washington, District of Columbia
UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.
Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn.
We’re looking for a Customer Happiness Manager who will help us succeed in fulfilling our mission to #SendHappy. Our Happiness Team delivers exceptional customer follow-up, provides empathetic support and understanding during our customers’ most passionate moments, and ensures the entire operation is framed through the customer experience lens. This is a brand new position we’ve created, and we’d love for you to grow with us!
Responsibilities
Implement effective customer care procedures, policies, standards and best practices
Utilize strong de-escalation skills to assist customers in need, resolving any escalated customer concerns in a timely manner
Highlight trends and patterns from customer inquiries, injecting positive change across the business with creative tools to aid customers
Develop customer satisfaction goals and growth/performance metrics, and hold the Happiness Team accountable to these goals
Work with functional leaders to understand their key business metrics and improve performance against those measures via customer support; for example, partner closely with our development team to enhance and improve ecommerce processes for the best customer experience
Identify and communicate any web content errors or issues quickly to the appropriate channels for immediate resolution
Analyze and manage online fraud protection program and systems
Create a continual learning environment by mentoring team members with a focus on professional development; hire and train new customer care agents, and develop weekly and hourly agent schedules based on business needs
Manage budget relating to headcount and operating expenses for team operations
Qualifications
Bachelor's degree and minimum 5 years experience in a customer care position, with several in a managerial capacity; managing an offshore team a plus
Solid understanding of managerial best practices, building training programs, and demonstrated empathy and patience a must
Demonstrated experience delivering exceptional service across email, web chat, SMS and phone
1-2 years experience as a Zendesk administrator required
Proficiency in Microsoft Office, including Excel or Google Sheets, customer service software, databases, and CRM tools
Must possess an impeccable attention to detail
Strong communication, collaboration, and interpersonal skills
Strong ability to prioritize multiple projects and quickly adapt in an evolving environment
We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.
Aug 19, 2021
Full time
UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.
Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn.
We’re looking for a Customer Happiness Manager who will help us succeed in fulfilling our mission to #SendHappy. Our Happiness Team delivers exceptional customer follow-up, provides empathetic support and understanding during our customers’ most passionate moments, and ensures the entire operation is framed through the customer experience lens. This is a brand new position we’ve created, and we’d love for you to grow with us!
Responsibilities
Implement effective customer care procedures, policies, standards and best practices
Utilize strong de-escalation skills to assist customers in need, resolving any escalated customer concerns in a timely manner
Highlight trends and patterns from customer inquiries, injecting positive change across the business with creative tools to aid customers
Develop customer satisfaction goals and growth/performance metrics, and hold the Happiness Team accountable to these goals
Work with functional leaders to understand their key business metrics and improve performance against those measures via customer support; for example, partner closely with our development team to enhance and improve ecommerce processes for the best customer experience
Identify and communicate any web content errors or issues quickly to the appropriate channels for immediate resolution
Analyze and manage online fraud protection program and systems
Create a continual learning environment by mentoring team members with a focus on professional development; hire and train new customer care agents, and develop weekly and hourly agent schedules based on business needs
Manage budget relating to headcount and operating expenses for team operations
Qualifications
Bachelor's degree and minimum 5 years experience in a customer care position, with several in a managerial capacity; managing an offshore team a plus
Solid understanding of managerial best practices, building training programs, and demonstrated empathy and patience a must
Demonstrated experience delivering exceptional service across email, web chat, SMS and phone
1-2 years experience as a Zendesk administrator required
Proficiency in Microsoft Office, including Excel or Google Sheets, customer service software, databases, and CRM tools
Must possess an impeccable attention to detail
Strong communication, collaboration, and interpersonal skills
Strong ability to prioritize multiple projects and quickly adapt in an evolving environment
We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.
National Agricultural Library
Beltsville, Maryland
Dear Colleagues,
The National Agricultural Library (NAL) has a vacancy for a GS-11/12 Technical Information Specialist (Biological Science). The position serves in the Animal Welfare Information Center in the Information & Customer Service Branch of the Information Product Division. The position is located in Beltsville, MD. The job opportunity announcement closes on Friday, August 27, 2021.
The position is open to the public.
Please apply here -- USAJOBS - Job Announcement
The incumbent participates in the development of a national Animal Welfare Information Center; outreach activities, the selection and acquisition of materials and information products for the NAL collection, and the coordination and delivery of technical reference and research services.
We are seeking candidates with specialized experience in providing technical information in animal sciences; performing subject searches mostly on topics relevant to animal welfare or biomedical animal research; and coordinating or collecting animal science or animal welfare content for a library or 3 full years of progressively higher level graduate education in library science or a doctoral degree (Ph.D., M.D., or equivalent) in a program relevant to the position.
Major Duties:
Provides technical reference and research services to a wide range of clientele. Formulates and performs subject searches mostly on topics relevant to the use of animals in research, testing, education, and on exhibit as mentioned in the Animal Welfare Act (AWA)
Participates in selecting animal welfare related materials for the NAL collection.
Compiles, edits, or authors bibliographic and non-bibliographic information products on topics appropriate to animal welfare (e.g. fact sheets, AWIC resource series, book chapters, papers, conference proceedings and articles for the AWIC bulletin).
Formulates and performs subject searches on a variety of electronic resources for information regarding animal care, welfare, training materials for personnel, minimizing pain and distress, and alternatives to animals in painful experiments.
Continues professional personal development through attendance at training workshops, conferences, symposia, meetings, training programs related to animal welfare
Takes an active role in the organizing and conducting outreach activities related to animal welfare. This may include scheduling and organizing materials for participating in workshops; seminars and conferences; hosting visitors.
Conducts demonstrations of AWIC electronic resources, new technologies, and automated retrieval services; designing and preparing information kits for targeted audiences; and acting as a faculty member in AWIC.
Occasional travel may be required.
Please direct questions to:
Aryelle Smith Phone: 703-259-9479 E-mail: aryelle.smith@usda.gov
All qualified candidates are encouraged to apply. We also request that you share this announcement with other potential candidates.
Aug 17, 2021
Full time
Dear Colleagues,
The National Agricultural Library (NAL) has a vacancy for a GS-11/12 Technical Information Specialist (Biological Science). The position serves in the Animal Welfare Information Center in the Information & Customer Service Branch of the Information Product Division. The position is located in Beltsville, MD. The job opportunity announcement closes on Friday, August 27, 2021.
The position is open to the public.
Please apply here -- USAJOBS - Job Announcement
The incumbent participates in the development of a national Animal Welfare Information Center; outreach activities, the selection and acquisition of materials and information products for the NAL collection, and the coordination and delivery of technical reference and research services.
We are seeking candidates with specialized experience in providing technical information in animal sciences; performing subject searches mostly on topics relevant to animal welfare or biomedical animal research; and coordinating or collecting animal science or animal welfare content for a library or 3 full years of progressively higher level graduate education in library science or a doctoral degree (Ph.D., M.D., or equivalent) in a program relevant to the position.
Major Duties:
Provides technical reference and research services to a wide range of clientele. Formulates and performs subject searches mostly on topics relevant to the use of animals in research, testing, education, and on exhibit as mentioned in the Animal Welfare Act (AWA)
Participates in selecting animal welfare related materials for the NAL collection.
Compiles, edits, or authors bibliographic and non-bibliographic information products on topics appropriate to animal welfare (e.g. fact sheets, AWIC resource series, book chapters, papers, conference proceedings and articles for the AWIC bulletin).
Formulates and performs subject searches on a variety of electronic resources for information regarding animal care, welfare, training materials for personnel, minimizing pain and distress, and alternatives to animals in painful experiments.
Continues professional personal development through attendance at training workshops, conferences, symposia, meetings, training programs related to animal welfare
Takes an active role in the organizing and conducting outreach activities related to animal welfare. This may include scheduling and organizing materials for participating in workshops; seminars and conferences; hosting visitors.
Conducts demonstrations of AWIC electronic resources, new technologies, and automated retrieval services; designing and preparing information kits for targeted audiences; and acting as a faculty member in AWIC.
Occasional travel may be required.
Please direct questions to:
Aryelle Smith Phone: 703-259-9479 E-mail: aryelle.smith@usda.gov
All qualified candidates are encouraged to apply. We also request that you share this announcement with other potential candidates.
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Technical Support Representative - Spanish .
Accepting digital applications for your protection and the protection of our employees: Apply online, via text ‘TTEC’ to 97211 (Standard Msg & data rates may apply) , or call 724.425.8202 / 724.425.8203 to connect with us.
To be eligible for this work from home position , the following requirements must be met: • Be able to pick up equipment from TTEC Uniontown • Internet speed at no less than 25 mbps as validated by FAST.com • Ability to hardwire (ethernet) to the modem or router for this at-home employment • Has a quiet home workspace
What You'll be Doing You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.
On a typical day, you'll • Deliver friendly and helpful customer support • Gather user’s information and determines the issue by evaluating and analyzing the symptoms. • Troubleshoot software and mobile data computer problems • Assist users on proper use of application software • Research required information using available resources. • Identify and escalate priority issues when required. • Stay current with system information, changes and updates. • Identify and assesses customers’ needs to achieve satisfaction
Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following: • Excellent bilingual communication skills in English and Spanish • 1 year of Customer Service Experience • High school graduate or equivalent • Competency using MS Windows and other computer applications • Friendly and outgoing personality • Strong interpersonal skills • Proficient writing, communication and problem-solving skills • Good understanding of technical aspects of PCs, MACs, tablets and mobile devices
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Aug 09, 2021
Full time
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Bilingual Technical Support Representative - Spanish .
Accepting digital applications for your protection and the protection of our employees: Apply online, via text ‘TTEC’ to 97211 (Standard Msg & data rates may apply) , or call 724.425.8202 / 724.425.8203 to connect with us.
To be eligible for this work from home position , the following requirements must be met: • Be able to pick up equipment from TTEC Uniontown • Internet speed at no less than 25 mbps as validated by FAST.com • Ability to hardwire (ethernet) to the modem or router for this at-home employment • Has a quiet home workspace
What You'll be Doing You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.
On a typical day, you'll • Deliver friendly and helpful customer support • Gather user’s information and determines the issue by evaluating and analyzing the symptoms. • Troubleshoot software and mobile data computer problems • Assist users on proper use of application software • Research required information using available resources. • Identify and escalate priority issues when required. • Stay current with system information, changes and updates. • Identify and assesses customers’ needs to achieve satisfaction
Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following: • Excellent bilingual communication skills in English and Spanish • 1 year of Customer Service Experience • High school graduate or equivalent • Competency using MS Windows and other computer applications • Friendly and outgoing personality • Strong interpersonal skills • Proficient writing, communication and problem-solving skills • Good understanding of technical aspects of PCs, MACs, tablets and mobile devices
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Arabella Advisors
Washington, DC; Chicago, IL; or Durham, NC
A creative, flexible problem-solver who will bring 5-7 years of advocacy compliance experience to bear in support of the next phase of Arabella’s client work The Senior Advocacy Counsel role is an awesome opportunity to apply legal expertise to achieve global impact through a variety of social sector initiatives. Working under the direction of Arabella’s Lead Advocacy Counsel, this person will advise Arabella staff on the legal rules that affect nonprofit advocacy, including tax law constraints as well as federal, state and local lobbying and elections laws. We seek a creative, flexible problem-solver who will provide legal technical expertise in advocacy compliance to support Arabella’s work with nonprofits, fiscal sponsor projects, foundations, and family and individual philanthropist clients. This position will also have significant responsibility for internal training and support of Arabella’s advocacy specialists. Working with the Lead Advocacy Counsel, the Senior Counsel will coordinate with multiple nonprofit and fiscal sponsor organization clients that Arabella manages, including the 501(c)(3) New Venture Fund and 501(c)(4) Sixteen Thirty Fund. The position will provide counsel to our account teams, who work with nonprofit clients to ensure compliance with federal tax law, the federal Lobbying Disclosure Act, state lobbying and elections regulation, and other compliance issues that arise in the day-to-day management of the advocacy activities of tax-exempt organizations. The Senior Counsel will also help coordinate consultation with outside counsel on specific issues arising from specific activities of nonprofit projects, knowing when a solution can be provided in-house and when specialized expertise is required. Acting as a force-multiplier this position will also contribute to in-house resources supporting advocacy oversight by the Arabella compliance team. Essential ResponsibilitiesClient Services (~80%)
Serve in the General Counsel’s Office to provide client counsel on advocacy issues.
Provide sound legal advice and collaborate with staff and Lead Advocacy Counsel to creatively problem-solve advocacy compliance issues in order to get to “yes.”
Provide advocacy law expertise to staff and clients related to fiscal sponsorship project work, including advising on federal tax law, plus federal, state and local laws that regulate the activities of nonprofit corporations.
Contribute to coordination of advocacy legal matters and decisions with the managed nonprofit organizations’ (MNPOs) general counsel, including negotiating legal decisions to better serve clients, and communicating MNPO legal decisions to relevant internal stakeholders.
Work with outside counsel as necessary to address capacity or technical knowledge gaps or oversee project-specific legal compliance.
Identify and develop curricula for staff training on legal rules and compliance procedures relevant to advocacy work.
Support the work of the Lead Advocacy Counsel in monitoring and evaluating risk to Arabella related to this position’s areas of expertise.
Coordinate with colleagues on the legal team to provide comprehensive legal services to achieve Arabella and client goals.
Business Development (~10%)
Advise the business development team on areas relevant to expertise and provide support for relevant sales strategies.
Provide general information about legal issues related to client scopes that include advocacy activities.
Consult with business development team on specific project proposals and client interests to ensure appropriately compliant advocacy activities.
Strategy and Service Development (~10%)
Support the General Counsel and Lead Advocacy Counsel in implementing strategies to achieve outcomes set by executive leadership for the practice.
Stay abreast of developments in nonprofit advocacy compliance to inform all aspects of the firm’s business and to support firm services.
To be successful in this role, you’ll need:
J.D. and license to practice law in a relevant Arabella jurisdiction.
5-7 years of relevant professional experience with steadily increasing job responsibilities.
Demonstrated technical knowledge of nonprofit corporate and tax law and laws regulating lobbying and political activity by nonprofits.
Experience advising client service or working within nonprofit organizations; the ability to provide excellent service, including being able to effectively guide teams to achieve service standards and carry out strategy, and identify service offering gaps and recommend and/or drive improvements.
The ability to foster a team culture that encourages creative problem solving, and to ensure teams have resources and training to overcome complex challenges; demonstrated experience creatively addressing client needs.
Experience collaborating and communicating across various internal and external stakeholder groups.
The ability to establish and manage effective relationships with diverse stakeholders across the firm, including executive-level colleagues, and to foster a culture of courteous professional interactions.
The ability to model and foster a team-wide culture of inclusion, collaboration, and knowledge sharing; to demonstrate and model appreciation for significant team contributions; and to mediate challenging interpersonal conflicts.
Comfort with sales and service development.
Demonstrated commitment to equity and a proven ability to work inclusively with diverse teams, audiences, and stakeholders; the ability to take initiative for creating an inclusive environment and model and implement equitable policies, practices, systems, or strategies.
Ability to navigate a fast-paced environment and balance responding to immediate opportunities with maintaining a strategic, long-term perspective.
The ability to manage resources across team to ensure projects and goals are achieved, approve work plan changes and final deliverables, and communicate projects’ progress with critical stakeholders.
The ability to effectively communicate critical firm-wide messages, and to lead others in managing challenging conversations and developing complex communication skills.
A light-hearted and flexible approach to work.
Jul 23, 2021
Full time
A creative, flexible problem-solver who will bring 5-7 years of advocacy compliance experience to bear in support of the next phase of Arabella’s client work The Senior Advocacy Counsel role is an awesome opportunity to apply legal expertise to achieve global impact through a variety of social sector initiatives. Working under the direction of Arabella’s Lead Advocacy Counsel, this person will advise Arabella staff on the legal rules that affect nonprofit advocacy, including tax law constraints as well as federal, state and local lobbying and elections laws. We seek a creative, flexible problem-solver who will provide legal technical expertise in advocacy compliance to support Arabella’s work with nonprofits, fiscal sponsor projects, foundations, and family and individual philanthropist clients. This position will also have significant responsibility for internal training and support of Arabella’s advocacy specialists. Working with the Lead Advocacy Counsel, the Senior Counsel will coordinate with multiple nonprofit and fiscal sponsor organization clients that Arabella manages, including the 501(c)(3) New Venture Fund and 501(c)(4) Sixteen Thirty Fund. The position will provide counsel to our account teams, who work with nonprofit clients to ensure compliance with federal tax law, the federal Lobbying Disclosure Act, state lobbying and elections regulation, and other compliance issues that arise in the day-to-day management of the advocacy activities of tax-exempt organizations. The Senior Counsel will also help coordinate consultation with outside counsel on specific issues arising from specific activities of nonprofit projects, knowing when a solution can be provided in-house and when specialized expertise is required. Acting as a force-multiplier this position will also contribute to in-house resources supporting advocacy oversight by the Arabella compliance team. Essential ResponsibilitiesClient Services (~80%)
Serve in the General Counsel’s Office to provide client counsel on advocacy issues.
Provide sound legal advice and collaborate with staff and Lead Advocacy Counsel to creatively problem-solve advocacy compliance issues in order to get to “yes.”
Provide advocacy law expertise to staff and clients related to fiscal sponsorship project work, including advising on federal tax law, plus federal, state and local laws that regulate the activities of nonprofit corporations.
Contribute to coordination of advocacy legal matters and decisions with the managed nonprofit organizations’ (MNPOs) general counsel, including negotiating legal decisions to better serve clients, and communicating MNPO legal decisions to relevant internal stakeholders.
Work with outside counsel as necessary to address capacity or technical knowledge gaps or oversee project-specific legal compliance.
Identify and develop curricula for staff training on legal rules and compliance procedures relevant to advocacy work.
Support the work of the Lead Advocacy Counsel in monitoring and evaluating risk to Arabella related to this position’s areas of expertise.
Coordinate with colleagues on the legal team to provide comprehensive legal services to achieve Arabella and client goals.
Business Development (~10%)
Advise the business development team on areas relevant to expertise and provide support for relevant sales strategies.
Provide general information about legal issues related to client scopes that include advocacy activities.
Consult with business development team on specific project proposals and client interests to ensure appropriately compliant advocacy activities.
Strategy and Service Development (~10%)
Support the General Counsel and Lead Advocacy Counsel in implementing strategies to achieve outcomes set by executive leadership for the practice.
Stay abreast of developments in nonprofit advocacy compliance to inform all aspects of the firm’s business and to support firm services.
To be successful in this role, you’ll need:
J.D. and license to practice law in a relevant Arabella jurisdiction.
5-7 years of relevant professional experience with steadily increasing job responsibilities.
Demonstrated technical knowledge of nonprofit corporate and tax law and laws regulating lobbying and political activity by nonprofits.
Experience advising client service or working within nonprofit organizations; the ability to provide excellent service, including being able to effectively guide teams to achieve service standards and carry out strategy, and identify service offering gaps and recommend and/or drive improvements.
The ability to foster a team culture that encourages creative problem solving, and to ensure teams have resources and training to overcome complex challenges; demonstrated experience creatively addressing client needs.
Experience collaborating and communicating across various internal and external stakeholder groups.
The ability to establish and manage effective relationships with diverse stakeholders across the firm, including executive-level colleagues, and to foster a culture of courteous professional interactions.
The ability to model and foster a team-wide culture of inclusion, collaboration, and knowledge sharing; to demonstrate and model appreciation for significant team contributions; and to mediate challenging interpersonal conflicts.
Comfort with sales and service development.
Demonstrated commitment to equity and a proven ability to work inclusively with diverse teams, audiences, and stakeholders; the ability to take initiative for creating an inclusive environment and model and implement equitable policies, practices, systems, or strategies.
Ability to navigate a fast-paced environment and balance responding to immediate opportunities with maintaining a strategic, long-term perspective.
The ability to manage resources across team to ensure projects and goals are achieved, approve work plan changes and final deliverables, and communicate projects’ progress with critical stakeholders.
The ability to effectively communicate critical firm-wide messages, and to lead others in managing challenging conversations and developing complex communication skills.
A light-hearted and flexible approach to work.
This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
Assesses customer needs in scheduling and issuing a variety of service order requests;
Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
Determines and obtains security deposits for new business accounts;
Promotes, explains, and sets up customer service programs;
Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
High School Graduate or GED
0 to 2+ years related experience;
Knowledge of basic math to add, subtract, multiply, and divide;
Knowledge of Business Office policies and procedures;
Knowledge of personal computer and related software;
Knowledge of and the ability to use good telephone skills and etiquette;
Skilled in relating interpersonally;
Ability to read and understand written policies;
Ability to follow written and oral instructions;
Ability to communicate effectively orally and in writing;
Ability to handle emergencies and stressful situations.
Bilingual Spanish speaking is a plus but not required.
The Company is actively seeking United States military veterans who meet the qualifications outlined above
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
Jul 20, 2021
Full time
This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
Assesses customer needs in scheduling and issuing a variety of service order requests;
Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
Determines and obtains security deposits for new business accounts;
Promotes, explains, and sets up customer service programs;
Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
High School Graduate or GED
0 to 2+ years related experience;
Knowledge of basic math to add, subtract, multiply, and divide;
Knowledge of Business Office policies and procedures;
Knowledge of personal computer and related software;
Knowledge of and the ability to use good telephone skills and etiquette;
Skilled in relating interpersonally;
Ability to read and understand written policies;
Ability to follow written and oral instructions;
Ability to communicate effectively orally and in writing;
Ability to handle emergencies and stressful situations.
Bilingual Spanish speaking is a plus but not required.
The Company is actively seeking United States military veterans who meet the qualifications outlined above
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Work from Home Bilingual Customer Service Representative – Spanish.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC:
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
TTEC at home Now is the time to do this all from your contemporary home office through our TTEC at home program. We don’t miss a beat for our clients and their customers. And we don’t miss a beat for you. As a TTEC at home team member, you'll enjoy the same benefits, training and customized support to be successful in your position as associates at our physical locations. We stay connected through video meetings, regular coaching sessions, collaborative forums, and yes even fun engagement activities so you can connect with colleagues from across the country both professionally and personally. And last but not least, a work at home associate job can level up into a full career through our gamified training and career development.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time, part-time, and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages range from $12.75 to $17.50.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
Bilingual in English and Spanish required
High school graduate or equivalent
Exceptional communication skills
Ability to thrive in a dynamic environment
Six months or more of customer service experience
A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)
The Equipment You'll Need:
Your own computer with these technical requirements (sorry no Apple, Chrome OS or tablets)
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
#LI-REMOTE
https://ttec.taleo.net/careersection/10020/jobdetail.ftl?job=02YL4&lang=en&src=JB-27120
Jul 14, 2021
Full time
Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Work from Home Bilingual Customer Service Representative – Spanish.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC:
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
TTEC at home Now is the time to do this all from your contemporary home office through our TTEC at home program. We don’t miss a beat for our clients and their customers. And we don’t miss a beat for you. As a TTEC at home team member, you'll enjoy the same benefits, training and customized support to be successful in your position as associates at our physical locations. We stay connected through video meetings, regular coaching sessions, collaborative forums, and yes even fun engagement activities so you can connect with colleagues from across the country both professionally and personally. And last but not least, a work at home associate job can level up into a full career through our gamified training and career development.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time, part-time, and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wages range from $12.75 to $17.50.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
Bilingual in English and Spanish required
High school graduate or equivalent
Exceptional communication skills
Ability to thrive in a dynamic environment
Six months or more of customer service experience
A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)
The Equipment You'll Need:
Your own computer with these technical requirements (sorry no Apple, Chrome OS or tablets)
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
#LI-REMOTE
https://ttec.taleo.net/careersection/10020/jobdetail.ftl?job=02YL4&lang=en&src=JB-27120
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Work from Home French Bilingual Automotive Parts Specialist. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
TTEC at home
Now is the time to do this all from your contemporary home office through our TTEC at home program. We don’t miss a beat for our clients and their customers. And we don’t miss a beat for you. As a TTEC at home team member, you'll enjoy the same benefits, training and customized support to be successful in your position as associates at our physical locations. We stay connected through video meetings, regular coaching sessions, collaborative forums, and yes even fun engagement activities so you can connect with colleagues from across the country both professionally and personally. And last but not least, a work at home associate job can level up into a full career through our gamified training and career development.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
The base hourly wage is $19.50 or local minimum wage whichever is higher
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
On a typical day, you'll
Parts Ordering and Status
Backordered item ETA
Order cancelation
Parts Pricing
Place outbound phone calls to dealerships to follow up on recent inquiries
Grow personally and professionally
Gain experience and pursue a career
Why You? What You Bring
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
Must be fluent in French and English
Minimum of 2 years’ experience as an automotive parts specialist
Thorough knowledge of automobile mechanical and electronic functions
Excellent computer skills
Ability to multi-task
Excellent communication skills
A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)
The Equipment You'll Need
Your own computer with these technical requirements (sorry no Apple, Chrome OS or tablets)
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
Jul 08, 2021
Full time
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Work from Home French Bilingual Automotive Parts Specialist. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
TTEC at home
Now is the time to do this all from your contemporary home office through our TTEC at home program. We don’t miss a beat for our clients and their customers. And we don’t miss a beat for you. As a TTEC at home team member, you'll enjoy the same benefits, training and customized support to be successful in your position as associates at our physical locations. We stay connected through video meetings, regular coaching sessions, collaborative forums, and yes even fun engagement activities so you can connect with colleagues from across the country both professionally and personally. And last but not least, a work at home associate job can level up into a full career through our gamified training and career development.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
The base hourly wage is $19.50 or local minimum wage whichever is higher
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
On a typical day, you'll
Parts Ordering and Status
Backordered item ETA
Order cancelation
Parts Pricing
Place outbound phone calls to dealerships to follow up on recent inquiries
Grow personally and professionally
Gain experience and pursue a career
Why You? What You Bring
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
Must be fluent in French and English
Minimum of 2 years’ experience as an automotive parts specialist
Thorough knowledge of automobile mechanical and electronic functions
Excellent computer skills
Ability to multi-task
Excellent communication skills
A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)
The Equipment You'll Need
Your own computer with these technical requirements (sorry no Apple, Chrome OS or tablets)
Internet speed > 15 Mbps. A hardwired direct connection to your home router is recommended. Wi-Fi connections are permitted on some assignments
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
