Arbella Insurance

The Financial Analyst works under the direction of the Team Manager of Financial Planning & Analysis and plays a key role in planning, budgeting, forecasting and variance analysis for the organization. Develop, interpret and implement moderate to complex financial analysis projects. Requires strong analytical and communication skills and a broad knowledge of accounting practices and procedures. Key Responsibilities: Monthly Expense Analysis: performs actual vs budget analysis by Cost Center and Department. Provides written drivers as to variances. Builds reports as needed. Support Monthly Project Financials: performs analysis to allocate time-tracked expenses for IT; provides support to IT on variances. Assists in annual budget, plan and forecasting process. Provides timely and effective support to organization during the build process. Be an effective resource for operational managers as they prepare their budgets, including participating in Finance’s budget training for the company. Becomes an expert in the Workday/Adaptive ERP Finance system reporting capabilities: designs, implements, and trains where necessary various reports, dashboards, and scorecards. Becomes fluent in Workday Reporting. Analyze all expenses pre and post allocation for expense ratio contributions to product lines. Maintain annual planning Allocation model. Effective communication skills- communicates (written and oral) clearly and concisely even when addressing complex matters. Participates in annual competitor analysis review Partakes in various financial projects as needed Work closely in a team environment to meet all deadlines and prioritize workflow Required Skills Bachelor’s Degree in Finance is required. 2-5+ years of Finance experience required. High Excel skills and the ability to learn cloud based financial systems. Excellent customer service, communication and collaboration skills.

Great opportunity in our Distribution department with Training, a Mentor and Exceptional Benefits, apply today!! The Distribution Associate is passionate about delivering exceptional service in a changing environment that is focused on quality, innovation, and efficiency. The Distribution Associate is an individual contributor who is integral to the organization as they support work distribution, mail and package delivery services, light maintenance of copiers, fax and postage machines as well as provide quality printing services to all levels of Arbella. A successful Distribution Associate builds relationships with our internal customers and gains satisfaction producing top quality work by providing best in class service to our internal and external customers. We offer an exceptional onboarding program with training, a mentor, and outstanding career growth opportunities. Pick up Arbella’s incoming mail, USPS, Certified and Express mail from the Quincy Post Office Sort and deliver mail, electronic mail, and faxes to different departments Deliver or pick up outgoing or interoffice mail at various departments throughout the buildings Troubleshoot all equipment including clearing copier paper jams, changing ink cartridges and toner and communicating technical issues to either IT or the appropriate vendor Proactively deliver paper to various departments throughout the buildings Process mail through the postage and folding machine Support the Copy Center for duplication and copying of letters, reports, business documents, etc for the organization Sort and batch agent mail that is sent to the vendor for mailing Research returned mail from the Post Office via the Internet, Arbella Connect or other sources Sort and appropriately re-route misdirected mail Maintain and order supplies for  Home Office along with remote locations Maintain an appropriate inventory supply and equipment records and re-order standard copy center supplies Transport files or supplies between the Quincy and Randolph offices Perform other work as required or requested by the management team Requirements: Good customer service skills with attention to detail Able to work in a team environment Must possess and maintain a drivers license in good standing Able to lift, push and pull 50 pounds Basic computer skills

The Arbella Customer Account Professional works with our agents and their customers to ensure proper coverages through an exceptional customer service experience. As a licensed agent, this critical role handles all Arbella policy inquiries and consults with customers on Arbella products and offerings that best meet their needs. This position serves as an extension of Arbella’s Independent Agents and directly contributes to their customer retention and overall profitable growth. The Arbella Customer Account Professional is a licensed agent; comprehensive training and company sponsored agent licensing is provided by Arbella in order to have high quality front line representation for the service center. The Arbella Customer Account Professional understands our Agents’ overall business objectives, and provides insureds with the exceptional customer service experience and advocacy our Agents have come to expect from Arbella. Through total service consultation, Arbella Customer Account Professionals manage inbound customer inquiries and proactively reach out to customers to provide advice and direction to help mitigate risk (no cold calls),As part of an extended hour operation, this position offers flexible scheduling and some incentives. Key Responsibilities Sensitive to the needs of our agents and customers, acts in a consultative manner to address the needs of all policy matters, while delivering paramount customer service. Receive inbound calls to assist insureds with underwriting of their policies, answer and process billing inquiries and make policy changes as needed. Counsel & advise insured including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries. Identifies and recommends beneficial coverage enhancements,  s and works within appropriate underwriting authority and agency preference.  Collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service. Responds to agent preferences in all aspects of underwriting campaigns and maintains high level of service with each interaction. Maintenance of client files and/or automated account records in an accurate and orderly fashion within acceptable standards set by agency management. This includes supporting the processing of new business, rewrites, conversion business, endorsements, cancellations and renewals. Performs a variety of policy maintenance activities to support the customer relationship. Respond to existing clients and designated prospect inquiries to identify both new and/or additional insurance needs, recommend coverages, calculate and quote premium rates for recommended protection, explain policy features & benefits, present options and upgrades and provide an overall analysis of protecting the individual property & casualty exposures. Skillful in client relationship management and able to effectively harbor these relationships to meet or exceed productivity and quality targets. Review all applications, renewal requests and endorsement compliance with underwriting authority and guidelines. Completes outbound calls to obtain necessary information for policy transactions, renewal opportunities and coverage counseling. Requirements 2 years of customer service experience needed Work experience in an agency with a MA or CT Property & Casualty license highly desirable. Excellent customer service, communication and collaboration skills needed Ability to work in a fast paced environment with a strong attention to detail required.

Join a Best Place to Work Company! This position provides an exciting and challenging opportunity to work in a dynamic and fast-paced call center environment. In our Claim Service Center Representative position you will excel in customer service, directly impacting our customer's claim experience and ultimately the company's overall success. We consider our Claims Service Center Rep. position to be a stepping stone for ambitious hardworking professionals who want to pursue a fulfilling career in insurance. As a Claims Service Center Representative, you will interact directly with customers, agents and business partners to establish and assign new loss reports. In addition, you will assist our Claim Service Specialists in investigating and resolving Claims from multiple lines of business, responding to customer inquiries and recognizing potential fraud.  Requirements Candidates must demonstrate ability to multi-task by juggling the demands of busy telephones with other support functions. You should have ability to quickly master computer systems and software programs. You must demonstrate a true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills. Proficiency in Spanish or Portuguese desirable. High levels of performance will be recognized and rewarded! T his career opportunity starts around $20.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today!!

Arbella is seeking motivated candidates who have a passion for providing exceptional customer service! Positions are available for Customer Service Representatives who enjoy working with customers in a collaborative environment. This position includes a 5 week training program, a comprehensive on-boarding experience and lots of career growth! The key responsibility in this critical role is to respond to our customers in a timely, efficient, and professional manner. This includes managing inbound customer inquiries and providing expert problem solving skills. Full time/part time schedules are available with hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is full trained. Join a Best Place to Work Company! Key Responsibilities: Provide timely, courteous, and efficient customer service to customers and our business partners regarding policy and billing inquiries. Communicate with internal and external customers via telephone and email. Responsible for building and maintaining positive relationships with customers and co-workers. Initiate corrections as a result of a telephone call or correspondence, coordinating corrections to completion. Answer written correspondence. Enter policy and billing data into appropriate information systems for insurance policy cancellations, reinstatements, and billing corrections. Make informed judgments, within authorized parameters, regarding payment plan exceptions. Keep supervisor informed, verbally and in writing, of activities and problems that impact the customer. Suggest possible solutions to problems. May be called upon to assist with the training of new Customer Service Representatives. Requirements Some work experience in a service environment needed. Excellent customer service, communication and collaboration skills. Proficiency in Spanish or Portuguese would be desirable but not required. This career opportunity starts at $20.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today!!