US Program and Operations Manager

  • Global Health Corps
  • New York, NY, United States
  • Nov 28, 2017
Full time Project Manager Public Health Operations Manager

Job Description

The Candidate

The US Program and Operations Manager is a passionate, organized and execution-minded leader in our growing global team. US Program and Operations Manager will provide dedicated programmatic support to our fellows, alumni and partner organizations in the US and operational and logistical support for the fellowship year. The US Program and Operations Manager will work as part of a team with the US Country Manager and the US Operations Associate and will report to the US Country Manager working closely with the SVP of Programs in a both internal and external-facing, highly influential role. This position requires exceptional passion for our work, the ability to thrive in a dynamic, start-up work environment with excellent attention to detail and a willingness to collaborate across teams and cultures. You will be thinking through the most effective way to guide, support and leverage the talent of our fellows as an influential community of diverse leaders with patience, humor and open-mindedness. Your tireless commitment to their success and the knack for optimistic problem-solving will be an absolute must.

The ideal candidate thrives in a dynamic, global, collaborative and fast-paced start-up environment where we are passionate about what we do, cares deeply for our greater mission, and works really hard to achieve results. We don’t always have the answers or the right systems or endless resources. Yet as a community of leaders, including the GHC staff, we’re undeterred. We are adaptable. We are steadfast in our commitments. We are resilient. In fact, we thrive in challenging situations, where our task is to do what hasn’t been done and where we must dismantle or rebuild systems that propagate inefficiency and inequity. We have the vision to think big, but we have the humility and the can-do attitude to get our hands dirty in order to get it done. You should too. We work daily across state lines, country borders, and time zones, so being an excellent, thoughtful, and strategic communicator is essential. You will bring a solutions-oriented and client service mindset, demonstrating excellent attention to detail and a value for collaboration across a range of teams, cultures, and working styles. 

Global Health Corps

Global Health Corps (GHC) mobilizes a global community of emerging leaders to build the movement for health equity. GHC believes young leaders with diverse backgrounds and a deep commitment to collaboration, innovation, and social justice are going to revolutionize how the world tackles its toughest health challenges. We strongly believe our GHC community is the new breed of leaders that the world desperately needs.

Through a competitive recruitment process, we identify daring and innovative university graduates and early- to mid-career professionals from around the world and pair them with amazing partner organizations and government agencies in the US, East Africa (Rwanda and Uganda), and Southern Africa (Malawi and Zambia). Our fellows spend a year in their placement devoting their unstoppable energy to making the world a healthier place for all people, everywhere. Whether they are working with a small grassroots organization like HIPS in Washington, DC to ensure sex workers have access to critical health services, or with the Ministry of Health in Zambia researching patient use of HIV testing and counseling, each fellow plays an essential role in the health equity movement.

Fellows come together five times a year for additional training, community building, leadership development, and mentorship to become audacious, resilient, and highly-networked changemakers. Each one of our fellows has the capacity to change the world – and many already are – and we are grateful to work closely with them to amplify their impact. Since its founding in 2009, GHC has supported nearly 600 fellows working at various levels of the health system, across issue areas and across continents, and our community gets stronger every year.

For more information, visit our website or find us on Facebook, Twitter, or Medium.


  • Fellow and Partner Engagement (including but not limited to) 
    • Fellow Support: Works with the US Country Manager to conduct regular check-ins with each DC fellow, offering supportive accompaniment through professional and personal development during the fellowship year; Support completion of fellow responsibilities such as blogging, public engagement activities, and attendance at workshops.
    • Country-based activities: Organizes country-based activities and events for fellows, including quarterly workshops, a mid-year retreat, and events and opportunities to foster community building and leadership development among fellows.
    • Partner engagement: Provides support in maintaining partner relationships, developing the fellow-partner supervisor relationship and recruiting new partners. Communicates with placement organization supervisors / staff contacts regularly during fellowship year, including site visits, formal evaluations, selection process support, preparation to onboard and host fellows, etc.
  • Operations and Logistics Management (including but not limited to)
    • Serves as the first line of contact for fellows in DC to ensure that housing, financial, travel, and general fellowship logistics for fellows are taken care of throughout the year.
    • Provides fellows with support in managing visas, housing, health insurance, payment, etc. challenges throughout the fellowship year.
    • Works with landlords and vendors to coordinate fellow housing, manage and negotiate leases, and address the resolution of any issues or concerns with the fellow housing options.
    • Manages other logistical needs, including health and wellness resources, international fellow visas, retreats and other GHC events
    • Develops and implements systems, processes and policies to enhance capacity, efficiency and effectiveness for an early-stage, fast-growing and ambitious organization with a positive attitude and team spirit.
  • Alumni Engagement
    • Works closely with the US Country Team and Alumni Team to help coordinate and expand alumni activities.
    • Identifies areas for public engagement, professional development and knowledge sharing that alumni can participate in to raise the profile of young leaders working in global health.
    • Manages the alumni chapter relationships in seven cities and manages the renewal of each chapter annually.
    • Coordinates US-based Alumni summit (weekend alumni retreat hosted every 18 months) and ensures all programming and logistics are arranged for attending alumni. 
  • Fellow Recruitment
    • Serves as the US Country Team lead for new fellow recruitment, managing the development of a US outreach strategy.
    • Supports efforts to recruit and select future fellows, including in-country interview coordination.
    • Ensures that open positions are posted on all relevant online job boards and maintain relationships with people and organization that can identify and direct talented candidates to GHC.
    • Coordinates with alumni chapters and current fellows to represents GHC at strategic recruiting events.
    • Provides support to the selection team on the fellow selection process and new fellow onboarding for fellows placed in the US.

This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.


We’re seeking candidates who excels in building trusting relationships, establishing effective processes and having strong project management skills.

You should have: 

  • A Bachelor’s Degree (required)
  • A minimum of 8 years work experience and at least 2 years program logistics or operations management experience
  • Experience coaching and/or mentoring; preferably in developing early-career professionals
  • Cross-cultural competency; experience working in another country or in a cross-cultural environment strongly preferred
  • Strong project and logistics management skills and excellent attention to detail
  • A proven track record of delivering high-quality work products on time and providing strategic insight into how to develop efficiencies in work processes
  • Experience with budgeting, contract negotiation and vendor management 

You should be:

  • A high-initiative self-starter attitude with a willingness and desire to work as part of a dynamic and collaborative team
  • Comfortable working under frequent, tight timelines
  • An active listener and honest and supportive coach and/or mentor
  • Committed to health and social justice issues and understanding of global health and development landscape

Thanks for applying!

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