Front Office Administrator

  • APLA Health
  • 3743 S. La Brea Ave. Los Angeles, CA 90016
  • Mar 14, 2022
Full time Administrative Assistant Public Health Bilingual Service Desk

Job Description

 We offer great benefits, competitive pay, and great working environment! 

We offer:

  • Medical Insurance
  • Dental Insurance (no cost for employee)
  • Vision Insurance (no cost for employee)
  • Long Term Disability
  • Group Term Life and AD&D Insurance
  • Employee Assistance Program
  • Flexible Spending Accounts
  • 10 Paid Holidays
  • 5 Personal Days
  • 10 Vacation Days
  • 12 Sick Days
  • Metro reimbursement or free parking
  • Employer Matched 403b Retirement Plan

This is a great opportunity to make a difference!

POSITION SUMMARY:

Responsible for greeting and helping primary care patients; scheduling appointments; maintaining records and accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Welcomes patients and visitors in person or on the telephone; answering or referring inquiries.
  • Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
  • Registers patients in eClinicalWorks according to clinical protocol.
  • Confirm medical health appointments on the schedule of the following day.
  • Checks/Verifies patients insurance eligibility/ sliding fee status two days prior to and at each visit
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling/registering patients appointments in eClinicalWorks in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Ensures the waiting area is maintained neat and well organized.
  • Comforts patients by anticipating patients anxieties; answers patients question or refers them to the appropriate clinical staff; maintains the reception area.
  • Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
  • Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Ensures clinic flow by being an active team member.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual in English/Spanish required. Knowledgeable about insurance plans as well as Medi-cal/Medicare.

Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records - eClinicalWorks preferred.

Ability to:

  • Must be extremely organized and detailed oriented
  • Must have excellent communications and written skills
  • Strong telephone etiquette
  • Must have a courteous, professional nature and customer service oriented
  • Must maintain a strict discipline in time management with a focus on quality
  • Knowledgeable about insurance plans, Medi-Cal / Medicare
  • Good computer and typing skills.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

SPECIAL REQUIREMENTS:

COVID-19  and Booster or Medical/ Religious Exemption required.

Equal Opportunity Employer: minority/female/disability/veteran

Occupations

Public Health Administration, Front Desk-Reception

URL

To apply go to aplahealth.org or click on the link below:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=53958&clientkey=A5559163F67395E0A2585D2135F98806

Salary

$21.20 - $24.91. Salary is commensurate with experience.