APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
11 Paid Holidays
4 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $26.92 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
The referral coordinator will provide patient care services under the direction of a licensed health care provider. This includes handling referrals, health follow-ups and coordination services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinates and manages authorizations for referrals from our primary care providers to outside providers, including to medical specialists and outside facilities for special testing/imaging in a timely manner.
Facilitates and ensures the receipt of consult/specialty notes and test results after a patient has been referred to an outside provider in a timely manner.
Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care.
Serves as clinic liaison to outside agencies and partners.
Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays.
Involve in all quality improvement and other team projects actively.
Reporting of incoming and outgoing calls logs to the supervisor as needed.
Coordinator and tracking imaging, voicemails and incoming faxes inside and outside facilities.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED. Proficient use of Microsoft Office and electronic health records. Bilingual in Spanish/ English required
Knowledge of:
Basic medical terminology and patient care methods, techniques and healthcare background.
Methods and standard procedures for the maintenance of medical records.
Safety policies and safe practices applicable to the work.
Effective communication skills; general computer knowledge.
Knowledgeable with CPT and ICD-9 codes.
Knowledge of insurances, managed care and IPA’s
Ability to:
Prioritized work load and maintained an organized work space
Communicate effectively with people of various educational, socio-economic and cultural backgrounds.
Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, guidelines and protocols applicable to APLA.
Communicate clearly and effectively, both orally and in writing.
Operate a computer and standard business software.
Maintain highly confidential personal and medical information in accordance to HIPAA regulations.
Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations.
Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Apr 05, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
11 Paid Holidays
4 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $26.92 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
The referral coordinator will provide patient care services under the direction of a licensed health care provider. This includes handling referrals, health follow-ups and coordination services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinates and manages authorizations for referrals from our primary care providers to outside providers, including to medical specialists and outside facilities for special testing/imaging in a timely manner.
Facilitates and ensures the receipt of consult/specialty notes and test results after a patient has been referred to an outside provider in a timely manner.
Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care.
Serves as clinic liaison to outside agencies and partners.
Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays.
Involve in all quality improvement and other team projects actively.
Reporting of incoming and outgoing calls logs to the supervisor as needed.
Coordinator and tracking imaging, voicemails and incoming faxes inside and outside facilities.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED. Proficient use of Microsoft Office and electronic health records. Bilingual in Spanish/ English required
Knowledge of:
Basic medical terminology and patient care methods, techniques and healthcare background.
Methods and standard procedures for the maintenance of medical records.
Safety policies and safe practices applicable to the work.
Effective communication skills; general computer knowledge.
Knowledgeable with CPT and ICD-9 codes.
Knowledge of insurances, managed care and IPA’s
Ability to:
Prioritized work load and maintained an organized work space
Communicate effectively with people of various educational, socio-economic and cultural backgrounds.
Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, guidelines and protocols applicable to APLA.
Communicate clearly and effectively, both orally and in writing.
Operate a computer and standard business software.
Maintain highly confidential personal and medical information in accordance to HIPAA regulations.
Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations.
Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Do you have experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion? Are you committed to ensuring meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
Determine strategies to move the agency, division, and peer services forward, set goals, creates, and implements action plans, and evaluate the process and results. Develops and institutes policies for effective integration of peers within the behavioral health care continuum. Leads OHA’s efforts to ensure meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system. The person in this position will utilize the lived experience of Oregonians to provide inspirational leadership to the agency and lead a team of behavioral health experts to break down historical communication and outreach barriers and ensure people with lived experience are continually leading behavioral health transformation efforts.
This position serves as the state’s chief technical advisor and consultant on matters of concern to consumers of behavioral health prevention, promotion, treatment and recovery services to OHA, the Governor’s office, the Legislative Assembly, local state and federal government agencies, tribes, community mental health and addictions programs. Provides oversight of the HSD behavioral health advisory groups, board and committees and provides strategic direction and oversight for peer delivered services and makes decisions to ensure the equitable distribution of resources and power by utilizing data, budgetary expenditures, and projections to determine financial and program impact, identifying, and determining program policy changes needed. Oversees the design and implementation of new programs to ensure commitment to eliminating health inequality while also making program level decisions about multiple, statewide programs and policies which impact behavioral healthcare services to consumers.
This position provides oversight for the implementation, monitoring and evaluation of all behavioral health programs, projects, and initiatives through supervision of the behavioral health operations unit. This position ensures adherence to legislative and OHA leadership priorities while guiding a diverse team of behavioral subject matter experts in their area to implement changes within the behavioral health unit to synthesize person-directed, trauma-informed, equitable, effective approaches towards behavioral health services in Oregon. Using this lens, they are using collaborative managerial and supervisory practices to revise methods for evaluation, monitoring, business practices, program funding, budget analysis, hiring and performance metrics.
What's in it for you? Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Seven years of supervision, management, or progressively related experience; OR four years of related experience and a bachelor's degree in a related field.
Desired Attributes
Experience in advancing health equity, addressing systemic health inequities and collaborating with diverse communities most harmed by social injustice and health inequities.
Lived experience with behavioral health needs or accessing behavioral health services. Must possess certification as a THW Certified Peer Support Specialist or Peer Wellness Specialist, or have ability to become certified within six months of hire.
Knowledge and / or experience with Peer Delivered Services.
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience in advancing state and community-based programs or initiatives centered on people with lived experience.
Experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion.
Demonstrated ability to build and steward positive relationships with diverse community groups including people with lived experience, communities of color, immigrant groups, the disability community, and other traditionally marginalized communities.
Established relationships with, or demonstrated ability to develop, strong, collaborative, and partnership-based relationships with people with lived experience, the peer community, and those receiving services within Oregon’s Behavioral Health System.
Previous experience in alternative dispute resolution, and conflict resolution valued in this position. Position requires influencing systems-wide changes by applying an equity framework to all work.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge and experience in designing, implementing, evaluation, and maintenance of state and federal programs, particularly those involving behavioral health and crossovers to the justice system.
Knowledge of Medicaid, community mental health programs, Substance Use Disorder and/or problem gambling health delivery systems, with experience implementing health care transformation in Oregon preferred.
Experience working with the Legislature, community groups and local government. Involved frequent contact with the Governor’s Office, professional associations, government officials and legislators.
Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that support advocacy, equity, and client-centered policies and solutions.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management. Oral and written cross-cultural communications skills and experience preferred. Ability to use empathy and active listening to understand others’ concerns and to articulate and address those concerns in a proactive, resolution-focused way.
How to apply:
Complete the online application at oregonjobs.org using job number REQ-151504
Deadline 4/3/24
Mar 14, 2024
Full time
Do you have experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion? Are you committed to ensuring meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system? We look forward to hearing from you!
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
Determine strategies to move the agency, division, and peer services forward, set goals, creates, and implements action plans, and evaluate the process and results. Develops and institutes policies for effective integration of peers within the behavioral health care continuum. Leads OHA’s efforts to ensure meaningful partnership with people with lived experience in decision-making at all levels of the behavioral health system. The person in this position will utilize the lived experience of Oregonians to provide inspirational leadership to the agency and lead a team of behavioral health experts to break down historical communication and outreach barriers and ensure people with lived experience are continually leading behavioral health transformation efforts.
This position serves as the state’s chief technical advisor and consultant on matters of concern to consumers of behavioral health prevention, promotion, treatment and recovery services to OHA, the Governor’s office, the Legislative Assembly, local state and federal government agencies, tribes, community mental health and addictions programs. Provides oversight of the HSD behavioral health advisory groups, board and committees and provides strategic direction and oversight for peer delivered services and makes decisions to ensure the equitable distribution of resources and power by utilizing data, budgetary expenditures, and projections to determine financial and program impact, identifying, and determining program policy changes needed. Oversees the design and implementation of new programs to ensure commitment to eliminating health inequality while also making program level decisions about multiple, statewide programs and policies which impact behavioral healthcare services to consumers.
This position provides oversight for the implementation, monitoring and evaluation of all behavioral health programs, projects, and initiatives through supervision of the behavioral health operations unit. This position ensures adherence to legislative and OHA leadership priorities while guiding a diverse team of behavioral subject matter experts in their area to implement changes within the behavioral health unit to synthesize person-directed, trauma-informed, equitable, effective approaches towards behavioral health services in Oregon. Using this lens, they are using collaborative managerial and supervisory practices to revise methods for evaluation, monitoring, business practices, program funding, budget analysis, hiring and performance metrics.
What's in it for you? Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Seven years of supervision, management, or progressively related experience; OR four years of related experience and a bachelor's degree in a related field.
Desired Attributes
Experience in advancing health equity, addressing systemic health inequities and collaborating with diverse communities most harmed by social injustice and health inequities.
Lived experience with behavioral health needs or accessing behavioral health services. Must possess certification as a THW Certified Peer Support Specialist or Peer Wellness Specialist, or have ability to become certified within six months of hire.
Knowledge and / or experience with Peer Delivered Services.
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience in advancing state and community-based programs or initiatives centered on people with lived experience.
Experience developing, implementing policies and programs at the community, state, and/or national level that center the voices of people with lived experience and promote equity and inclusion.
Demonstrated ability to build and steward positive relationships with diverse community groups including people with lived experience, communities of color, immigrant groups, the disability community, and other traditionally marginalized communities.
Established relationships with, or demonstrated ability to develop, strong, collaborative, and partnership-based relationships with people with lived experience, the peer community, and those receiving services within Oregon’s Behavioral Health System.
Previous experience in alternative dispute resolution, and conflict resolution valued in this position. Position requires influencing systems-wide changes by applying an equity framework to all work.
Knowledge about contracts/interagency agreement administration, procurement, and project management within the context of Oregon state government (e.g. OHA/ODHS) or other complex health services delivery organizations.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge and experience in designing, implementing, evaluation, and maintenance of state and federal programs, particularly those involving behavioral health and crossovers to the justice system.
Knowledge of Medicaid, community mental health programs, Substance Use Disorder and/or problem gambling health delivery systems, with experience implementing health care transformation in Oregon preferred.
Experience working with the Legislature, community groups and local government. Involved frequent contact with the Governor’s Office, professional associations, government officials and legislators.
Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that support advocacy, equity, and client-centered policies and solutions.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management. Oral and written cross-cultural communications skills and experience preferred. Ability to use empathy and active listening to understand others’ concerns and to articulate and address those concerns in a proactive, resolution-focused way.
How to apply:
Complete the online application at oregonjobs.org using job number REQ-151504
Deadline 4/3/24
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
Oct 24, 2023
Full time
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
POSITION SUMMARY:
This position is responsible for the management of the daily operations of Utilization Management (UM) at APLA Health and Wellness (APLAHW). This position will ensure that all processes, programs and operations of utilization management are fully implemented for APLAHW.
The Utilization Manager will be proactive in establishing collaborative working relationships with each member of the Care Delivery team to assure a sound Utilization Management Program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develops and Implements a standardized Utilization Management Program to ensure that all functions meet internal, Government, Health Plan/IPA and medical group requirements.
Ensures staff competency utilizing inter-rater reliability tools and evidence-based criteria for utilization review.
Develop, implement and maintain compliance, policies and procedures regarding medical utilization management functions.
Establishes excellent working relationships with all internal/external constituents and staff, including the Chief Medical Officer, clinic directors and site medical directors. Promotes collaborative relationships. Works cooperatively with other managers in the Quality Department, including the quality manager and risk/compliance manager.
Participates in the collection, analysis and reporting of data relevant to utilization management.
Collaborates with the Quality Director to identify opportunities for process improvements in Utilization management that are consistent with the organization’s vision and strategic long term goals.
Develop, implement, and maintain utilization management programs to facilitate the use of appropriate medical resources and decrease the business unit's financial exposure.
Compile and review multiple reports on work function activities for statistical and financial tracking purposes to identify utilization trends and make recommendations to management.
Communicates with the staff both verbally and in writing to convey health plan, contract or operations information to ensure all staff members have a consistent and appropriate knowledge base to perform their duties.
Promotes staff growth and development by identifying educational opportunities to increase efficiency and maintain compliance with industry standards.
Participates in staff meetings, assuring policy and procedures are adhered to and, when necessary, modified to address changing strategic objectives.
Supervise a staff of referral coordinators, currently consisting of one supervisor and 5 other referral coordinators; Supervise at least 2 patient engagement and retention specialists; Supervise at least 2 medical records coordinator.
Optimize processes and workflows for the UM staff.
Ensure the referrals staff are meeting key quality and risk management goals and referrals are being properly tracked.
Hire and train new UM staff as needed.
Manage the medical group’s referral filter tool, flagging questionable referrals for further evaluation by the site medical director.
Supervise staff who are monitoring patients in emergency departments and hospitals in real time and ensuring that such patient receive appropriate follow up by clinical staff. If necessary, this may require directly contacting patients to coordinate care to minimize risk of hospital readmission.
Ensure that high utilizing patients are appropriately engaged in case management programs
Report key UM metrics at monthly agency quality meetings
Lead monthly UM committee meetings
Other duties may be assigned to meet business needs
REQUIREMENTS:
Training and Experience:
Five (5) years’ utilization/care management experience in a clinical or managed care setting preferred.
Four (4) years management/supervisory experience (in a formal or informal role) preferred.
Requires either a Bachelor’s degree in Nursing (RN with active California certification) or other Healthcare related field like MPH, MHA, MBA/MS in healthcare related filed
Basic computer skills in a Windows operating environment including Microsoft Word, Excel, and an e-mail system.
Must be a dynamic leader, able to navigate a complex environment, with excellent verbal and written communication skills, as well as strong operations experience.
Effective influencing, negotiation, relationship-building and communication skills are essential.
Effective employee management skills.
Possess strong leadership, critical-thinking and motivational skills/abilities.
Excellent problem-solving and organizational skills required.
Knowledge of:
Knowledge of InterQual and/or Milliman software preferred.
Knowledge of electronic health records systems (eclinicalworks preferred).
Knowledge of ambulatory healthcare delivery and management.
Knowledge of NCQA, DMHC, CMS and other regulatory agency requirements pertaining to delivery of health care in the managed care setting.
Ability to:
Ability and willingness to travel among APLAHW locations.
Manage people through change.
Demonstrate flexibility through change.
Lead and form a collaborative team.
Work effectively under pressure due to changing priorities.
Independently and self-direct activities.
Work effectively, establish, and promote positive relationships.
Adapt quickly to changing conditions while managing multiple priorities.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and Booster require or Medical/Religious Exemption.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
Oct 23, 2023
Full time
POSITION SUMMARY:
This position is responsible for the management of the daily operations of Utilization Management (UM) at APLA Health and Wellness (APLAHW). This position will ensure that all processes, programs and operations of utilization management are fully implemented for APLAHW.
The Utilization Manager will be proactive in establishing collaborative working relationships with each member of the Care Delivery team to assure a sound Utilization Management Program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develops and Implements a standardized Utilization Management Program to ensure that all functions meet internal, Government, Health Plan/IPA and medical group requirements.
Ensures staff competency utilizing inter-rater reliability tools and evidence-based criteria for utilization review.
Develop, implement and maintain compliance, policies and procedures regarding medical utilization management functions.
Establishes excellent working relationships with all internal/external constituents and staff, including the Chief Medical Officer, clinic directors and site medical directors. Promotes collaborative relationships. Works cooperatively with other managers in the Quality Department, including the quality manager and risk/compliance manager.
Participates in the collection, analysis and reporting of data relevant to utilization management.
Collaborates with the Quality Director to identify opportunities for process improvements in Utilization management that are consistent with the organization’s vision and strategic long term goals.
Develop, implement, and maintain utilization management programs to facilitate the use of appropriate medical resources and decrease the business unit's financial exposure.
Compile and review multiple reports on work function activities for statistical and financial tracking purposes to identify utilization trends and make recommendations to management.
Communicates with the staff both verbally and in writing to convey health plan, contract or operations information to ensure all staff members have a consistent and appropriate knowledge base to perform their duties.
Promotes staff growth and development by identifying educational opportunities to increase efficiency and maintain compliance with industry standards.
Participates in staff meetings, assuring policy and procedures are adhered to and, when necessary, modified to address changing strategic objectives.
Supervise a staff of referral coordinators, currently consisting of one supervisor and 5 other referral coordinators; Supervise at least 2 patient engagement and retention specialists; Supervise at least 2 medical records coordinator.
Optimize processes and workflows for the UM staff.
Ensure the referrals staff are meeting key quality and risk management goals and referrals are being properly tracked.
Hire and train new UM staff as needed.
Manage the medical group’s referral filter tool, flagging questionable referrals for further evaluation by the site medical director.
Supervise staff who are monitoring patients in emergency departments and hospitals in real time and ensuring that such patient receive appropriate follow up by clinical staff. If necessary, this may require directly contacting patients to coordinate care to minimize risk of hospital readmission.
Ensure that high utilizing patients are appropriately engaged in case management programs
Report key UM metrics at monthly agency quality meetings
Lead monthly UM committee meetings
Other duties may be assigned to meet business needs
REQUIREMENTS:
Training and Experience:
Five (5) years’ utilization/care management experience in a clinical or managed care setting preferred.
Four (4) years management/supervisory experience (in a formal or informal role) preferred.
Requires either a Bachelor’s degree in Nursing (RN with active California certification) or other Healthcare related field like MPH, MHA, MBA/MS in healthcare related filed
Basic computer skills in a Windows operating environment including Microsoft Word, Excel, and an e-mail system.
Must be a dynamic leader, able to navigate a complex environment, with excellent verbal and written communication skills, as well as strong operations experience.
Effective influencing, negotiation, relationship-building and communication skills are essential.
Effective employee management skills.
Possess strong leadership, critical-thinking and motivational skills/abilities.
Excellent problem-solving and organizational skills required.
Knowledge of:
Knowledge of InterQual and/or Milliman software preferred.
Knowledge of electronic health records systems (eclinicalworks preferred).
Knowledge of ambulatory healthcare delivery and management.
Knowledge of NCQA, DMHC, CMS and other regulatory agency requirements pertaining to delivery of health care in the managed care setting.
Ability to:
Ability and willingness to travel among APLAHW locations.
Manage people through change.
Demonstrate flexibility through change.
Lead and form a collaborative team.
Work effectively under pressure due to changing priorities.
Independently and self-direct activities.
Work effectively, establish, and promote positive relationships.
Adapt quickly to changing conditions while managing multiple priorities.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and Booster require or Medical/Religious Exemption.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Recovery.
Job Summary:
The Director of Recovery is a member of the clinical operations leadership team and serves in a transformative leadership role related to organizational leadership, continuous improvement, and continuous learning. The Director of Recovery oversights the Lifelong Recovery Program which includes Recovery First and Lasting Recovery. Participating in strategic change initiatives both within the organization and with state level initiatives, this position serves as a subject matter expert in substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders, guiding quality review and performance improvement initiatives.
Essential Leadership Responsibilities:
Essential to being a member of Cummins' Leadership Team, involves incorporating the following essential leadership responsibilities in all actions:
Mission-driven Decision-making : Uphold and steward Cummins' Mission, Vision, and Values in all actions, decisions, and interactions with others.
Shared Leadership : Collaborate efforts with other members of Cummins' leadership team and departments to achieve goals as a collective team.
Organizational Culture : Build and sustain an organizational culture that values lifelong learning, continuous improvement, cultural humility, and inclusion.
Feedback-Informed : Maintain communication networks with community stakeholder and internal employees; Consider feedback to drive enhanced performance.
Essential Functions :
Regular and reliable attendance is necessary to perform the following essential functions of the position.
Department Oversight and Performance : Consistent with organizationally defined leadership and management best practices, ensure delivery of quality clinical care and systemic consistency throughout assigned department. Lead the department in achieving successful outcomes and contribute to the success of the program.
For area of subject matter expertise, oversight evidence-based practices and facilitate implementation into standard care.
Enforce organizational policy, procedure, and risk management practices.
Participate in the development and/or oversight of grants and funding proposals.
Provide individual and group clinical supervision within subject matter expertise to meet unmet clinical needs within programs and amongst leaders.
Program Development and Change : Through the organizationally defined, ongoing planning process used to establish projects and evaluate their outcome, participate in program development and planning to establish organizational best practices.
Participate in organizational annual, strategic, and budget plan development and ensure achievement of the goals.
Attend Leadership Council, Risk Management Council, and Systems meetings representing the department.
Lead Best Practice Councils; Participate in project development, task groups, and other organizationally established program development initiatives.
Develop, review, revise, and implement organizational policy and procedure to be consistent with the everchanging external environment.
May develop and review contacts and memoranda of understanding.
Community Engagement and Mission Advocacy : Build positive, collaborative partnerships with community members and stakeholders.
Participate in strategic community engagement to strengthen the organization's collaborative involvement with other community entities interconnected to substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders.
Represent Cummins at state and/ or regional committees.
Quality Assurance and Performance Improvement : Identify risk through internal auditing. Lead organizational PI initiatives and ensure successful outcomes.
Participate in organizational audits from external credentialing and accreditation bodies and lead performance improvement initiatives that may follow.
Conduct routine audits to ensure compliance with accountability standards and communicate findings through organizationally defined systems.
Participate in Quality Assurance Council.
Professional Development and Competency : Ensure competency and compliance with internal privileging and credentialing of employees through organizationally defined systems with a focus upon the scope of substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders.
Evaluate and provide coaching to providers and leaders as related to provider competency and performance within scope.
Participate in the development and implementation of organizational training plan, with emphasis on departmental scope.
Provide supervision to front line leaders in department.
Participate in the monthly Team Leader Meeting.
Create and provide professional development trainings through teaching during new employee orientation, as a part of the organizational training plan, and to support other leaders' training needs throughout the organization.
Recruitment and Retention : Recruit, hire, and retain qualified employees.
Participate in the development and implementation of organizational recruitment plan.
Interview applicants for open positions and collaborate with others organizational systems to onboard the new employee.
Participate in the development and implementation of organizational and divisional retention plans.
Training and Development:
Participates in continuing education programs and in-service training consistent with professional licensure and internal standards or as deemedappropriate to increase personal and professional effectiveness and improve the service quality provided to the people we serve.
Education and/or Experience:
Licensed Provider (LCSW, LMHC, LCAC, or LMFT) with a Master's degree
Skills, Knowledge & Abilities :
Clinical Skills: Advanced knowledge of clinical standards, best practices, behavioral health services, and modalities of treatment within the scope of this position and associated with professional licensure; Clinical knowledge related to quality of care for the scope of this position; Knowledge of community mental health services and resources on a local, state and national level; Ability to guide the organization in meeting and exceeding standards; Ability to follow corporate guidelines related to policies and procedures.
Strategic Thinking and Foresight Skills : Ability to develop strategic, forward-looking plans; Ability to factor in the needs of every part of an organization; Ability to analyze organizational strengths, weaknesses, opportunities, and threats.
Systems Thinking Skills :Ability to effectively work and build working relationships cross-functionally; Ability to make decisions in the best interest of the organization and the people we serve; Ability to approach work through collaborating with a team; Ability to seek understanding without jumping to judgements or conclusions; Ability to consider all interconnected departments and steps of a workflow; Ability to get a team to work across functions as needed.
Conflict Resolution Skills : Ability to have crucial conversations that seek resolution to disputes; Ability to proactively work with people from other teams, branches, or departments to ensure workflows and ideas are optimally aligned and goals are shared;Ability to maintain collaborative relationships with organizational leaders.
Prioritization Skills : Ability to prioritize tasks and efficiently use time.
Emotional Intelligence Leadership Skills :Ability to effectively communicate in writing and orally;High level of emotional intelligence to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict;Ability to work with diverse teams; Proficiency and commitment to internal and external customer service; Ability to interact with courtesy and respect; Recognized as one who can adapt and positively lead in a changing, sometimes in a disruptive environment;Ability to develop professional relationships involving direct communication;Ability to communicate openly, clearly, and in a spirit of cooperation. Recognized by others as having a positive, engaging leadership attitude.
Employee Development Skills : Ability to lead through teaching and coaching; Ability to empower employees to grow and professionally develop.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/227213-47726.html
Aug 20, 2023
Full time
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Recovery.
Job Summary:
The Director of Recovery is a member of the clinical operations leadership team and serves in a transformative leadership role related to organizational leadership, continuous improvement, and continuous learning. The Director of Recovery oversights the Lifelong Recovery Program which includes Recovery First and Lasting Recovery. Participating in strategic change initiatives both within the organization and with state level initiatives, this position serves as a subject matter expert in substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders, guiding quality review and performance improvement initiatives.
Essential Leadership Responsibilities:
Essential to being a member of Cummins' Leadership Team, involves incorporating the following essential leadership responsibilities in all actions:
Mission-driven Decision-making : Uphold and steward Cummins' Mission, Vision, and Values in all actions, decisions, and interactions with others.
Shared Leadership : Collaborate efforts with other members of Cummins' leadership team and departments to achieve goals as a collective team.
Organizational Culture : Build and sustain an organizational culture that values lifelong learning, continuous improvement, cultural humility, and inclusion.
Feedback-Informed : Maintain communication networks with community stakeholder and internal employees; Consider feedback to drive enhanced performance.
Essential Functions :
Regular and reliable attendance is necessary to perform the following essential functions of the position.
Department Oversight and Performance : Consistent with organizationally defined leadership and management best practices, ensure delivery of quality clinical care and systemic consistency throughout assigned department. Lead the department in achieving successful outcomes and contribute to the success of the program.
For area of subject matter expertise, oversight evidence-based practices and facilitate implementation into standard care.
Enforce organizational policy, procedure, and risk management practices.
Participate in the development and/or oversight of grants and funding proposals.
Provide individual and group clinical supervision within subject matter expertise to meet unmet clinical needs within programs and amongst leaders.
Program Development and Change : Through the organizationally defined, ongoing planning process used to establish projects and evaluate their outcome, participate in program development and planning to establish organizational best practices.
Participate in organizational annual, strategic, and budget plan development and ensure achievement of the goals.
Attend Leadership Council, Risk Management Council, and Systems meetings representing the department.
Lead Best Practice Councils; Participate in project development, task groups, and other organizationally established program development initiatives.
Develop, review, revise, and implement organizational policy and procedure to be consistent with the everchanging external environment.
May develop and review contacts and memoranda of understanding.
Community Engagement and Mission Advocacy : Build positive, collaborative partnerships with community members and stakeholders.
Participate in strategic community engagement to strengthen the organization's collaborative involvement with other community entities interconnected to substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders.
Represent Cummins at state and/ or regional committees.
Quality Assurance and Performance Improvement : Identify risk through internal auditing. Lead organizational PI initiatives and ensure successful outcomes.
Participate in organizational audits from external credentialing and accreditation bodies and lead performance improvement initiatives that may follow.
Conduct routine audits to ensure compliance with accountability standards and communicate findings through organizationally defined systems.
Participate in Quality Assurance Council.
Professional Development and Competency : Ensure competency and compliance with internal privileging and credentialing of employees through organizationally defined systems with a focus upon the scope of substance use disorders, group treatment, peer recovery specialists, and recovery from co-occurring disorders.
Evaluate and provide coaching to providers and leaders as related to provider competency and performance within scope.
Participate in the development and implementation of organizational training plan, with emphasis on departmental scope.
Provide supervision to front line leaders in department.
Participate in the monthly Team Leader Meeting.
Create and provide professional development trainings through teaching during new employee orientation, as a part of the organizational training plan, and to support other leaders' training needs throughout the organization.
Recruitment and Retention : Recruit, hire, and retain qualified employees.
Participate in the development and implementation of organizational recruitment plan.
Interview applicants for open positions and collaborate with others organizational systems to onboard the new employee.
Participate in the development and implementation of organizational and divisional retention plans.
Training and Development:
Participates in continuing education programs and in-service training consistent with professional licensure and internal standards or as deemedappropriate to increase personal and professional effectiveness and improve the service quality provided to the people we serve.
Education and/or Experience:
Licensed Provider (LCSW, LMHC, LCAC, or LMFT) with a Master's degree
Skills, Knowledge & Abilities :
Clinical Skills: Advanced knowledge of clinical standards, best practices, behavioral health services, and modalities of treatment within the scope of this position and associated with professional licensure; Clinical knowledge related to quality of care for the scope of this position; Knowledge of community mental health services and resources on a local, state and national level; Ability to guide the organization in meeting and exceeding standards; Ability to follow corporate guidelines related to policies and procedures.
Strategic Thinking and Foresight Skills : Ability to develop strategic, forward-looking plans; Ability to factor in the needs of every part of an organization; Ability to analyze organizational strengths, weaknesses, opportunities, and threats.
Systems Thinking Skills :Ability to effectively work and build working relationships cross-functionally; Ability to make decisions in the best interest of the organization and the people we serve; Ability to approach work through collaborating with a team; Ability to seek understanding without jumping to judgements or conclusions; Ability to consider all interconnected departments and steps of a workflow; Ability to get a team to work across functions as needed.
Conflict Resolution Skills : Ability to have crucial conversations that seek resolution to disputes; Ability to proactively work with people from other teams, branches, or departments to ensure workflows and ideas are optimally aligned and goals are shared;Ability to maintain collaborative relationships with organizational leaders.
Prioritization Skills : Ability to prioritize tasks and efficiently use time.
Emotional Intelligence Leadership Skills :Ability to effectively communicate in writing and orally;High level of emotional intelligence to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict;Ability to work with diverse teams; Proficiency and commitment to internal and external customer service; Ability to interact with courtesy and respect; Recognized as one who can adapt and positively lead in a changing, sometimes in a disruptive environment;Ability to develop professional relationships involving direct communication;Ability to communicate openly, clearly, and in a spirit of cooperation. Recognized by others as having a positive, engaging leadership attitude.
Employee Development Skills : Ability to lead through teaching and coaching; Ability to empower employees to grow and professionally develop.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/227213-47726.html
Cummins Behavioral Health Systems, Inc
Avon, IN, USA 46123
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Crisis Services.
Job Summary:
The Director of Crisis Services is responsible for leading outpatient crisis services throughout Cummins, consistent with evidence-based practices that are recognized within the behavioral health industry. Working in collaboration with the organization's leadership, the Director of Crisis Services leads program and service development initiatives and ensures the quality and consistency of this division's clinical practices throughout Cummins' service delivery area. In coordination with the organization's leadership, provides direct support and assistance to persons in crisis and the clinical providers working within this division; conducts quality and performance improvement initiatives; and assists colleagues as they develop and implement strategies to meet the needs of persons in crisis and organizational systems that assist persons in crisis.
The Director of Crisis Services provides a combination of clinical knowledge, case management, leadership, supervision, program evaluation and Continuous Quality Improvement (CQI) services to establish, support, continuously improve and maintain a high-performing, high-fidelity crisis team serving consumers in psychiatric, substance use, suicidal, homicidal, or other crises.
The crisis team provides crisis intervention services to diverse individuals, families, and other professionals assisting those in crisis. Utilizing contemporary crisis prevention and intervention evidence-based practices, team members work as a member of an interdisciplinary team that includes Peer Recovery Specialists, Crisis Intervention Specialist, Crisis Intervention Therapists, and community emergency response systems including but not limited to local law enforcement, hospitals, and emergency first responders.
The Director of Crisis Services position may work non-traditional hours as this position is the member of a Crisis Response Team that serves Cummins consumers 24-hours per day, 7 days per week. The position consists of a combination of virtual service and face-to-face service in the community, mindful of safety guidelines and risk mitigation procedures.
The crisis team will utilize the following models and approaches to guide the individual and/or family in a position of crisis to a position of safety, necessary to pursue whole person health including:
Evidence based practice for Assessing and Managing Suicide Response.
Trauma and Shame-informed Treatment.
Motivational Interviewing (MI).
The Wellness and Recovery Model and Approach including the inclusion of Peer Recovery Specialists and community allies in the interdisciplinary team approach.
Person and Family-Centered Treatment Planning (PCTP)
Essential Functions:
Crisis Services Program
Provide clinical feedback and recommendations to treatment teams and crisis system workers in order to optimize effective clinical care to persons with high-risk behaviors.
Oversee the planning, development, and implementation of clinical programs within the area of crisis services. Serve as chair or co-chair of program development task groups and committees related to crisis services program initiatives.
Review, revise, develop, and implement clinical and operational policies, procedures, and processes related to the area of crisis services consistent with the organization's goals and professional standards.
Monitor the delivery of crisis services programs and ensure the programs and services offered contribute to the organization's mission, vision, and values statement.
Assist the crisis team in shift coverage, staffing, scheduling, and other managerial duties as needed or required. Coverage of key crisis positions may be required.
Effectively promote, plan, and collaborate with other organizations to enhance crisis service delivery in Cummins service areas including but not limited to building partnerships with organizations across the crisis service delivery continuum, create/approve marketing materials, participate in and attend community meetings concerning crisis services and/or the continuum of crisis services.
Work with leadership to expand crisis services in Cummins service delivery areas.
Quality Assurance
Conduct oversight of clinical practices and systems related to crisis services, maintaining attentiveness to solutions for needed systemic improvements.
Ensure that appropriate risk management practices are established and carried out within crisis services.
Ensure compliance with the requirements of internal and external policies, ethical standards, procedures, laws, contracts, payers, regulations, accreditation standards, and the organization's corporate compliance plan as related to crisis services.
Provide clinical staffing to crisis staff as needed or required.
Professional Development and Performance Improvement
Design and implement performance improvement initiatives to ensure quality and consistency of care and to meet all other needs and expectations of the organization.
Train, teach and guide clinical providers in the usage and refinement of evidence-based clinical practice related to crisis services, necessary for strong clinical outcomes for persons served.
Establish timely and effective communication with appropriate staff to keep them aware of important corporate information, as well as to receive information and insights from them.
Organizational Leadership
Continuously gather, analyze, and interpret appropriate data from internal and external sources to measure key changes in the business climate, market performance, customer satisfaction, future community needs, and performance of county operations.
Provide regular program reports to key systems within Cummins such as Risk Management and Clinical Policy Performance Improvement Committee.
Participate in community, professional, and other activities to advance the interests of the organization and those it serves.
Ensure that respective organizational areas receive adequate advice, assistance, and service to aid them in attaining corporate and business unit objectives, and to be a source of technical assistance related to this service division.
Training and Development:
Participates in continuing education programs and in-service training on request or in conjunction with developmental and training goals or as deemed appropriate to increase personal and professional effectiveness and improve the service quality provided our customers. This individual serves a key role in the development and provision of in-house staff training in the area of crisis services. As appropriate, individual will maintain compliance with Indiana licensure requirements pertaining to continuing education units [CEU's].
Policies and Procedures:
The Clinical Director of Crisis Services is instrumental in developing policies and procedures within the areas overseen. Must have in-depth knowledge of plans and corporate policies and procedures related to the area of crisis services and educate staff about these issues on an ongoing basis. This individual serves as a role model with regard to mission, vision, values, standards, and policy and procedure compliance. This individual will meet all documentation requirements as required by the organization.
Ability to follow corporate guidelines related to personnel policies and procedures and compliance with internal and external standards including:
Will support and demonstrate through his/her actions the philosophy of Cummins Behavioral Health Systems, Inc., as well as its corporate mission, vision, and values;
Will abide by Cummins' policies and procedures, and will meet all documentation requirements.
Comply with internal and external reporting and compliancy requirements, as needed or required, including, the Joint Commission, DMHA, OMPP, OSHA, and other internal/external standards, and adherence to and promotion of the Corporate Compliance Program at Cummins Behavioral Health Systems, Inc.
Education and/or Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additionally, the following education/experience is required.
Master's degree in behavioral health, social work, counseling, or other related field, and be licensed in the state of Indiana as an LCSW, LMHC, and/or LMFT, or advanced degree in nursing or related health field.
Extensive clinical and operations experience on a regional /multiple facility level.
Three to five years' experience as a senior clinician and/or administrator in an accredited behavioral health organization of similar size or larger than Cummins.
Knowledge and Skills:
The competencies listed below are representative of the knowledge and skill required to perform this job:
Demonstrated competencies and the ability to implement performance improvement practices in the clinical setting.
Advanced knowledge of clinical standards, best practices, and modalities of treatment in the area overseen.
Expertise in and commitment to internal and external customer service.
Planning, business, financial; and other management skills.
Must possess exceptional interpersonal and written/verbal communication skills, including clinical documentation skills.
Must be able to document services with an electronic clinical record, clearly indicating an understanding of the consumer's medical necessity for each service provided.
Abilities:
The competencies listed below are representative of the abilities required to perform this job:
Ability to maintain ethical behavior in relationship with the consumer.
Ability to work efficiently and as a team member.
Ability to form a collaborative partnership with the consumer.
Ability to demonstrate good judgment and decision-making independent of the need for direct supervision (although subject to review) and written protocols.
Ability to apply knowledge and demonstrate effectiveness when working with consumers (and their family members) with severe and persistent mental illness, significant behavioral issues, addictions, and/or severe emotional disabilities.
Must demonstrate an ability to work in a performance improvement environment as a member of a high-performance work team.
Ability to provide courteous customer service to consumers, community partners and other staff members.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226297-47726.html
Jun 22, 2023
Full time
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Crisis Services.
Job Summary:
The Director of Crisis Services is responsible for leading outpatient crisis services throughout Cummins, consistent with evidence-based practices that are recognized within the behavioral health industry. Working in collaboration with the organization's leadership, the Director of Crisis Services leads program and service development initiatives and ensures the quality and consistency of this division's clinical practices throughout Cummins' service delivery area. In coordination with the organization's leadership, provides direct support and assistance to persons in crisis and the clinical providers working within this division; conducts quality and performance improvement initiatives; and assists colleagues as they develop and implement strategies to meet the needs of persons in crisis and organizational systems that assist persons in crisis.
The Director of Crisis Services provides a combination of clinical knowledge, case management, leadership, supervision, program evaluation and Continuous Quality Improvement (CQI) services to establish, support, continuously improve and maintain a high-performing, high-fidelity crisis team serving consumers in psychiatric, substance use, suicidal, homicidal, or other crises.
The crisis team provides crisis intervention services to diverse individuals, families, and other professionals assisting those in crisis. Utilizing contemporary crisis prevention and intervention evidence-based practices, team members work as a member of an interdisciplinary team that includes Peer Recovery Specialists, Crisis Intervention Specialist, Crisis Intervention Therapists, and community emergency response systems including but not limited to local law enforcement, hospitals, and emergency first responders.
The Director of Crisis Services position may work non-traditional hours as this position is the member of a Crisis Response Team that serves Cummins consumers 24-hours per day, 7 days per week. The position consists of a combination of virtual service and face-to-face service in the community, mindful of safety guidelines and risk mitigation procedures.
The crisis team will utilize the following models and approaches to guide the individual and/or family in a position of crisis to a position of safety, necessary to pursue whole person health including:
Evidence based practice for Assessing and Managing Suicide Response.
Trauma and Shame-informed Treatment.
Motivational Interviewing (MI).
The Wellness and Recovery Model and Approach including the inclusion of Peer Recovery Specialists and community allies in the interdisciplinary team approach.
Person and Family-Centered Treatment Planning (PCTP)
Essential Functions:
Crisis Services Program
Provide clinical feedback and recommendations to treatment teams and crisis system workers in order to optimize effective clinical care to persons with high-risk behaviors.
Oversee the planning, development, and implementation of clinical programs within the area of crisis services. Serve as chair or co-chair of program development task groups and committees related to crisis services program initiatives.
Review, revise, develop, and implement clinical and operational policies, procedures, and processes related to the area of crisis services consistent with the organization's goals and professional standards.
Monitor the delivery of crisis services programs and ensure the programs and services offered contribute to the organization's mission, vision, and values statement.
Assist the crisis team in shift coverage, staffing, scheduling, and other managerial duties as needed or required. Coverage of key crisis positions may be required.
Effectively promote, plan, and collaborate with other organizations to enhance crisis service delivery in Cummins service areas including but not limited to building partnerships with organizations across the crisis service delivery continuum, create/approve marketing materials, participate in and attend community meetings concerning crisis services and/or the continuum of crisis services.
Work with leadership to expand crisis services in Cummins service delivery areas.
Quality Assurance
Conduct oversight of clinical practices and systems related to crisis services, maintaining attentiveness to solutions for needed systemic improvements.
Ensure that appropriate risk management practices are established and carried out within crisis services.
Ensure compliance with the requirements of internal and external policies, ethical standards, procedures, laws, contracts, payers, regulations, accreditation standards, and the organization's corporate compliance plan as related to crisis services.
Provide clinical staffing to crisis staff as needed or required.
Professional Development and Performance Improvement
Design and implement performance improvement initiatives to ensure quality and consistency of care and to meet all other needs and expectations of the organization.
Train, teach and guide clinical providers in the usage and refinement of evidence-based clinical practice related to crisis services, necessary for strong clinical outcomes for persons served.
Establish timely and effective communication with appropriate staff to keep them aware of important corporate information, as well as to receive information and insights from them.
Organizational Leadership
Continuously gather, analyze, and interpret appropriate data from internal and external sources to measure key changes in the business climate, market performance, customer satisfaction, future community needs, and performance of county operations.
Provide regular program reports to key systems within Cummins such as Risk Management and Clinical Policy Performance Improvement Committee.
Participate in community, professional, and other activities to advance the interests of the organization and those it serves.
Ensure that respective organizational areas receive adequate advice, assistance, and service to aid them in attaining corporate and business unit objectives, and to be a source of technical assistance related to this service division.
Training and Development:
Participates in continuing education programs and in-service training on request or in conjunction with developmental and training goals or as deemed appropriate to increase personal and professional effectiveness and improve the service quality provided our customers. This individual serves a key role in the development and provision of in-house staff training in the area of crisis services. As appropriate, individual will maintain compliance with Indiana licensure requirements pertaining to continuing education units [CEU's].
Policies and Procedures:
The Clinical Director of Crisis Services is instrumental in developing policies and procedures within the areas overseen. Must have in-depth knowledge of plans and corporate policies and procedures related to the area of crisis services and educate staff about these issues on an ongoing basis. This individual serves as a role model with regard to mission, vision, values, standards, and policy and procedure compliance. This individual will meet all documentation requirements as required by the organization.
Ability to follow corporate guidelines related to personnel policies and procedures and compliance with internal and external standards including:
Will support and demonstrate through his/her actions the philosophy of Cummins Behavioral Health Systems, Inc., as well as its corporate mission, vision, and values;
Will abide by Cummins' policies and procedures, and will meet all documentation requirements.
Comply with internal and external reporting and compliancy requirements, as needed or required, including, the Joint Commission, DMHA, OMPP, OSHA, and other internal/external standards, and adherence to and promotion of the Corporate Compliance Program at Cummins Behavioral Health Systems, Inc.
Education and/or Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additionally, the following education/experience is required.
Master's degree in behavioral health, social work, counseling, or other related field, and be licensed in the state of Indiana as an LCSW, LMHC, and/or LMFT, or advanced degree in nursing or related health field.
Extensive clinical and operations experience on a regional /multiple facility level.
Three to five years' experience as a senior clinician and/or administrator in an accredited behavioral health organization of similar size or larger than Cummins.
Knowledge and Skills:
The competencies listed below are representative of the knowledge and skill required to perform this job:
Demonstrated competencies and the ability to implement performance improvement practices in the clinical setting.
Advanced knowledge of clinical standards, best practices, and modalities of treatment in the area overseen.
Expertise in and commitment to internal and external customer service.
Planning, business, financial; and other management skills.
Must possess exceptional interpersonal and written/verbal communication skills, including clinical documentation skills.
Must be able to document services with an electronic clinical record, clearly indicating an understanding of the consumer's medical necessity for each service provided.
Abilities:
The competencies listed below are representative of the abilities required to perform this job:
Ability to maintain ethical behavior in relationship with the consumer.
Ability to work efficiently and as a team member.
Ability to form a collaborative partnership with the consumer.
Ability to demonstrate good judgment and decision-making independent of the need for direct supervision (although subject to review) and written protocols.
Ability to apply knowledge and demonstrate effectiveness when working with consumers (and their family members) with severe and persistent mental illness, significant behavioral issues, addictions, and/or severe emotional disabilities.
Must demonstrate an ability to work in a performance improvement environment as a member of a high-performance work team.
Ability to provide courteous customer service to consumers, community partners and other staff members.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226297-47726.html
REQ-116122
Application Deadline:
03/22/2023
Salary Range: $5,315 - $8,049 monthly
Position Title: Compliance Specialist 3
Job Description:
The Office of Quality Management focuses on systematically analyzing and improving healthcare outcomes for patients and residents of Oregon State Hospital and improve services that support Oregon Health Authority and Oregon Department of Health Services in helping Oregonians achieve health, well-being, and independence.
This is a full-time, permanent position that is Classified and represented by a union.
What you will do!
This position serves at a senior professional level responsible for the coordination and overall duties related to ensuring compliance with federal, state, local laws, regulations, policies, and accreditation standards. This work includes but is not limited to the review and resolution of the most complex compliance issues including developing goals, standards, policies, data collection tools, comprehensive corrective action plans, and trainings for staff related to compliance.
Reports to the Director of Standards and Compliance. Works independently with significant discretion and minimal supervision and in collaboration with the Director of Standards and Compliance, other department staff, and Quality Management leadership to provide professional expertise to Oregon State Hospital management and staff throughout the Oregon State Hospital system, in the completion of complex compliance-related activities as required by various Federal, State and local regulatory agencies.
What we are looking for:
MINIMUM QUALIFICATIONS Five years experience doing administrative research that included compiling and evaluating facts to recommend management action, or decide compliance or eligibility with program guidelines and regulations. Three of the five years must be above the technical support level. (Note: some positions may require experience in a specific regulatory industry or program) College-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.
Some Positions May Require: A Bachelor's Degree in Business or Public Administration and two years of the specified experience or like equivalent.
Desired Attributes:
Skill in writing and analyzing general, statistical and technical reports per The Joint Commission (TJC) standards. Knowledge of Hospital Quality Improvement programs. This position works collaboratively in a team setting. To be successful, this position will need to foster professional working relationships within the hospital and within the Standards and Compliance team.
At least five years’ experience in:
- Center for Medicare and Medicaid Services (CMS) guidelines
- The Joint Commission standards pertaining to Hospital and/or Behavioral Health
- Applicable federal and state regulatory laws
- Computer software programs including Microsoft Word, Excel, PowerPoint, Visio, Adobe
- Medical/clinical records review
- Methods of organizational, program, and statistical analysis
- Use computer software to compile, analyze and report information
- Explain in writing and verbally, complex technical and legal material in understandable language to people of diverse education, language and cultural backgrounds
REQUESTED SKILLS:
- Excellent written/verbal communication
- Must possess extensive knowledge of healthcare regulations, Centers for Medicare and Medicaid Services (CMS) and Code of Federal Regulations (CFR) guidelines and The Joint Commission (TJC) standards
- Experience in interpreting regulatory law, policies, and conducting compliance reviews/tracers
- Analytical thinking and the ability to organize work effectively and determine priorities
- Must work well independently and in a fun and professional team environment
- Preference will be given to candidates with experience developing and conducting system tracers, audits, survey readiness materials and implementing quality and continuous improvement methods such as lean, six-sigma, total quality management, etc.
How to Apply
Complete the online application
www.oregonjobs.gov REQ-116122
Complete questionnaire
Attach a resume
Attach a cover letter of no more than two pages addressing the “What we are looking for?” section including required and preferred skills.
Questions/Need Help?
Contact: Uma Abdullahi at umulkher.abdullahi@dhsoha.state.or.us
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.
Feb 24, 2023
Full time
REQ-116122
Application Deadline:
03/22/2023
Salary Range: $5,315 - $8,049 monthly
Position Title: Compliance Specialist 3
Job Description:
The Office of Quality Management focuses on systematically analyzing and improving healthcare outcomes for patients and residents of Oregon State Hospital and improve services that support Oregon Health Authority and Oregon Department of Health Services in helping Oregonians achieve health, well-being, and independence.
This is a full-time, permanent position that is Classified and represented by a union.
What you will do!
This position serves at a senior professional level responsible for the coordination and overall duties related to ensuring compliance with federal, state, local laws, regulations, policies, and accreditation standards. This work includes but is not limited to the review and resolution of the most complex compliance issues including developing goals, standards, policies, data collection tools, comprehensive corrective action plans, and trainings for staff related to compliance.
Reports to the Director of Standards and Compliance. Works independently with significant discretion and minimal supervision and in collaboration with the Director of Standards and Compliance, other department staff, and Quality Management leadership to provide professional expertise to Oregon State Hospital management and staff throughout the Oregon State Hospital system, in the completion of complex compliance-related activities as required by various Federal, State and local regulatory agencies.
What we are looking for:
MINIMUM QUALIFICATIONS Five years experience doing administrative research that included compiling and evaluating facts to recommend management action, or decide compliance or eligibility with program guidelines and regulations. Three of the five years must be above the technical support level. (Note: some positions may require experience in a specific regulatory industry or program) College-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.
Some Positions May Require: A Bachelor's Degree in Business or Public Administration and two years of the specified experience or like equivalent.
Desired Attributes:
Skill in writing and analyzing general, statistical and technical reports per The Joint Commission (TJC) standards. Knowledge of Hospital Quality Improvement programs. This position works collaboratively in a team setting. To be successful, this position will need to foster professional working relationships within the hospital and within the Standards and Compliance team.
At least five years’ experience in:
- Center for Medicare and Medicaid Services (CMS) guidelines
- The Joint Commission standards pertaining to Hospital and/or Behavioral Health
- Applicable federal and state regulatory laws
- Computer software programs including Microsoft Word, Excel, PowerPoint, Visio, Adobe
- Medical/clinical records review
- Methods of organizational, program, and statistical analysis
- Use computer software to compile, analyze and report information
- Explain in writing and verbally, complex technical and legal material in understandable language to people of diverse education, language and cultural backgrounds
REQUESTED SKILLS:
- Excellent written/verbal communication
- Must possess extensive knowledge of healthcare regulations, Centers for Medicare and Medicaid Services (CMS) and Code of Federal Regulations (CFR) guidelines and The Joint Commission (TJC) standards
- Experience in interpreting regulatory law, policies, and conducting compliance reviews/tracers
- Analytical thinking and the ability to organize work effectively and determine priorities
- Must work well independently and in a fun and professional team environment
- Preference will be given to candidates with experience developing and conducting system tracers, audits, survey readiness materials and implementing quality and continuous improvement methods such as lean, six-sigma, total quality management, etc.
How to Apply
Complete the online application
www.oregonjobs.gov REQ-116122
Complete questionnaire
Attach a resume
Attach a cover letter of no more than two pages addressing the “What we are looking for?” section including required and preferred skills.
Questions/Need Help?
Contact: Uma Abdullahi at umulkher.abdullahi@dhsoha.state.or.us
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.
Job Summary
Do you enjoy sharing your knowledge and expertise? Are you a forward thinker, a team player and passionate about making an impact and empowering others with life changing opportunities? If so, Hawkeye Community College has a great opportunity for you!
The School of Sciences and Health Sciences is looking for a full-time Simulation Coordinator to join their team which will be moving to a newly remodeled multi-million-dollar state of the art facility. The remodeled facility will house a 10-thousand square foot simulation lab for hands-on, interactive learning for multiple programs and/or classes
As the Simulation Coordinator, you are primarily monitoring and controlling daily simulation center operations as well as managing the Simulation Team. This includes responsibilities such as leading and instructing faculty and staff on the use of medical simulation technologies and maintain simulation standards. Additionally, you would be responsible for developing and designing curriculum plans to foster student learning, stimulate class discussions, and ensure student engagement.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Creates a positive work environment demonstrating leadership and supervision for simulation center staff.
Coordinates and supervises the general operation of the simulation laboratory/center to provide a wide variety of patient simulation experiences.
Acts as the primary contact for scheduling all participants using the simulation center.
Assists with all operational activities including accreditation, space utilization, documentation, record keeping, data management, and other organizational activities related to the simulation center
Designs and develops simulation training scenarios by working with the Simulation Team.
Works with content experts to develop curriculum, student learning outcomes and educational materials for simulation scenarios and scripts; supports student learning experiences that involve technology applications including the use of human patient simulators.
Performs data analysis to evaluate simulation learning, success, and satisfaction
Assists faculty and staff with professional development and continuing education courses related to simulation.
Oversees independent open lab demonstrations and skills proficiency for students.
Provides ongoing quality assurance and improvement for simulation and debriefing systems.
Shares feedback with instructors on debriefing performance and technique.
Oversees and safely uses the human patient simulators and related equipment including maintenance and replacement.
Reviews Simulation center budgets with the Dean.
Builds and maintains inventories and supplies needed by all programs; sets semester timelines for ordering supplies.
Implements and assists with the development of policies, procedures, and practice standards consistent with the Center’s educational objectives. Recommends changes to departmental procedures.
Researches and recommends emerging simulation technologies for use in the classroom, online, and laboratory settings.
Maintains professional growth and development through seminars, workshops, current literature, and professional affiliations to keep abreast of the latest trends in simulation and the use of instructional strategies to improve student learning.
Manages facility tours and participates in public relations activities.
Participates in internal and external committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Associate degree or equivalent experience in a healthcare field, EMS, nursing, respiratory or other allied health professional certifications/trainings and four (4) years of related experience OR a combination of education/certifications and experience to total six (6) years.
Must possess or ability to obtain Basic & Advanced Cardiac Life Support certification (renewed and current) within 3 months of hire.
Commitment to obtain CHSOS within two years of hire date.
Demonstrated knowledge of medical terminology and human anatomy/physiology.
Mechanical skills to competently maintain and use equipment in the simulation center.
Demonstrated clinical knowledge and experience working in a healthcare-related field such as EMT, paramedic, or other allied health professional certification and training.
Demonstrated ability in organizational and time management skills.
Demonstrated ability to create complex schedules.
Demonstrated ability to quickly learn new technology
Demonstrated ability to express technical information clearly and simply to non-technical persons.
Ability to lift and move, equipment weighing up to 50 lbs. without assistance.
Demonstrated ability to communicate effectively, both orally and in writing.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Ability to demonstrate strong interpersonal communication.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated ability to handle confidential/sensitive information with discretion.
Preferred Qualifications
Bachelors’ degree or higher in nursing or related health field.
Certified Healthcare Simulation Operations Specialist (CHSOS) preferred.
Licensure or certification in SIM.
Teaching experience.
Clinical experience.
Supervisory experience.
Knowledge/experience in Laerdal, ATI and Docucare.
Working Conditions
Anticipated schedule is Monday – Friday 7:30 am - 4:00 pm with occasional evening and weekend hours.
Work is performed either in or a combination of an office setting, classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift up to 50 pounds and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Please identify how your experiences, knowledge and vision will lend to the mission of the college and more specifically to the School of Sciences and Health Sciences and its students.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Submit an online application and all required materials by Wednesday, February 22, 2023.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Feb 02, 2023
Full time
Job Summary
Do you enjoy sharing your knowledge and expertise? Are you a forward thinker, a team player and passionate about making an impact and empowering others with life changing opportunities? If so, Hawkeye Community College has a great opportunity for you!
The School of Sciences and Health Sciences is looking for a full-time Simulation Coordinator to join their team which will be moving to a newly remodeled multi-million-dollar state of the art facility. The remodeled facility will house a 10-thousand square foot simulation lab for hands-on, interactive learning for multiple programs and/or classes
As the Simulation Coordinator, you are primarily monitoring and controlling daily simulation center operations as well as managing the Simulation Team. This includes responsibilities such as leading and instructing faculty and staff on the use of medical simulation technologies and maintain simulation standards. Additionally, you would be responsible for developing and designing curriculum plans to foster student learning, stimulate class discussions, and ensure student engagement.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Creates a positive work environment demonstrating leadership and supervision for simulation center staff.
Coordinates and supervises the general operation of the simulation laboratory/center to provide a wide variety of patient simulation experiences.
Acts as the primary contact for scheduling all participants using the simulation center.
Assists with all operational activities including accreditation, space utilization, documentation, record keeping, data management, and other organizational activities related to the simulation center
Designs and develops simulation training scenarios by working with the Simulation Team.
Works with content experts to develop curriculum, student learning outcomes and educational materials for simulation scenarios and scripts; supports student learning experiences that involve technology applications including the use of human patient simulators.
Performs data analysis to evaluate simulation learning, success, and satisfaction
Assists faculty and staff with professional development and continuing education courses related to simulation.
Oversees independent open lab demonstrations and skills proficiency for students.
Provides ongoing quality assurance and improvement for simulation and debriefing systems.
Shares feedback with instructors on debriefing performance and technique.
Oversees and safely uses the human patient simulators and related equipment including maintenance and replacement.
Reviews Simulation center budgets with the Dean.
Builds and maintains inventories and supplies needed by all programs; sets semester timelines for ordering supplies.
Implements and assists with the development of policies, procedures, and practice standards consistent with the Center’s educational objectives. Recommends changes to departmental procedures.
Researches and recommends emerging simulation technologies for use in the classroom, online, and laboratory settings.
Maintains professional growth and development through seminars, workshops, current literature, and professional affiliations to keep abreast of the latest trends in simulation and the use of instructional strategies to improve student learning.
Manages facility tours and participates in public relations activities.
Participates in internal and external committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Associate degree or equivalent experience in a healthcare field, EMS, nursing, respiratory or other allied health professional certifications/trainings and four (4) years of related experience OR a combination of education/certifications and experience to total six (6) years.
Must possess or ability to obtain Basic & Advanced Cardiac Life Support certification (renewed and current) within 3 months of hire.
Commitment to obtain CHSOS within two years of hire date.
Demonstrated knowledge of medical terminology and human anatomy/physiology.
Mechanical skills to competently maintain and use equipment in the simulation center.
Demonstrated clinical knowledge and experience working in a healthcare-related field such as EMT, paramedic, or other allied health professional certification and training.
Demonstrated ability in organizational and time management skills.
Demonstrated ability to create complex schedules.
Demonstrated ability to quickly learn new technology
Demonstrated ability to express technical information clearly and simply to non-technical persons.
Ability to lift and move, equipment weighing up to 50 lbs. without assistance.
Demonstrated ability to communicate effectively, both orally and in writing.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Ability to demonstrate strong interpersonal communication.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated ability to handle confidential/sensitive information with discretion.
Preferred Qualifications
Bachelors’ degree or higher in nursing or related health field.
Certified Healthcare Simulation Operations Specialist (CHSOS) preferred.
Licensure or certification in SIM.
Teaching experience.
Clinical experience.
Supervisory experience.
Knowledge/experience in Laerdal, ATI and Docucare.
Working Conditions
Anticipated schedule is Monday – Friday 7:30 am - 4:00 pm with occasional evening and weekend hours.
Work is performed either in or a combination of an office setting, classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift up to 50 pounds and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Please identify how your experiences, knowledge and vision will lend to the mission of the college and more specifically to the School of Sciences and Health Sciences and its students.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Submit an online application and all required materials by Wednesday, February 22, 2023.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided.
The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Sep 22, 2022
Full time
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided.
The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Submit Application and Resume to Alliance Health at https://www.alliancehealthplan.org
Reference Requisition INFOR001785
The Software Quality Engineer assists in managing the quality control function (assists in establishing, overseeing, and coordinating quality control policy and practice) of the organization software applications. Responsible for continuously reviewing quality assurance philosophy, practices, and procedures to ensure the highest standards. Develops, coordinates and conducts technical reliability studies and evaluations of software quality engineering design concepts. Recommends design or test methods and statistical process control procedures for achieving required levels of product reliability. Assists in managing the Agile testing of all reporting and application quality, ensuring compliance with company standards and applicable government regulations. Recommends corrective action where necessary, develops quality control manuals, and participates in the development of new methods, procedures, and systems. May serve as a specialist in the areas of design, product evaluation and reliability, and research and development as they applied to quality engineering. May oversee configuration management processes for assigned programs and support Build Readiness Reviews, Build Process or similar processes. May perform lead duties as specified by their supervisor.
This position will allow the successful candidate to work a schedule which will include both onsite as well as remote work certain days of the week as approved by their supervisor.
Responsibilities and Duties
Translate business and systems requirements into technical test requirements
Review and analyze client-specific system requirements and scope of services assigned by the QE Manager
Collaborate with project team resources to understand and prioritize system testing efforts using Agile methodology
Define system test scenarios, create system test plans, design and author test cases and participate in the definition and execution of manual and/or automated system test script
Analyze and manipulate data to create system test data and system test cases for multiple or complex projects and to uncover issues within the application under Test
Execute Systems Integration Test Plan including the comparison of actual results vs. expected results
Document and report on identified system testing issues in VS-TFS and participate in or lead defect triage meetings
Actively participate in multiple AGILE project teams and SCRUM status meetings as required.
Communicate project/work status and issues to QE lead/Manager.
Evaluate, design, and develop test cases and automation scripts as appropriate using C#/Java/SQL.
Participate in measuring and driving product quality from inception to release
Monitor, measure, and improve software development and test processes
Suggest and execute application design improvements and diagnose product problems and assist Development and Technical Support teams as needed
Run manual and automated tests as part of a software release
Lead User Acceptance Test efforts; coordinate with business users to secure resources, outline testing plan, and manage test effort thru deployment to production environment
Develop and provide testing metrics and reports for the QE dashboard to effectively communicate test status to the test team and management.
Troubleshoot and resolve or recommend solutions to a diverse range of complex software testing problems. Use judgment within defined policies and practices (includes software and technical documentation solutions).
Assist with the Release Management process. Coordinate Sprint task updates and software releases from requirements stage to production release.
Requirements
Minimum Education and Experience: Associate’s Degree with 5 years of progressively responsible work experience in Software Development and Quality Assurance Testing and Management. Military experience and education in the field of work related to the position’s role may be substituted on a year-for-year bases.
Preferred Education: Bachelor’s Degree in computer science, engineering or related field with at a minimum of 3years of progressively responsible work experience in Information Technology Development and Testing, preferably in a healthcare or managed care environment which provided the opportunity to gain the knowledge and skills required to perform the duties of the position.
Knowledge and Skills
Experience with Agile Methodology to ensure the stories contain specific acceptance criteria.
Thorough knowledge and utilization of the Software Development Life Cycle (SDLC) process - including analysis, design, coding, system and user testing, problem resolution and planning
Strong technical skills including a broad understanding of relational databases, file processing, application development, SQL and web-enabling technologies
Must have experience with the following: Visio, SQL, and SharePoint
Experience with test automation to include, Selenium, and/or a similar Test Automation Framework is a must.
Experience providing quality control support to Health Care Organizations or Business Intelligence Customers
Working knowledge of government quality control rules and regulations
Ability to communicate effectively, both verbally and written, with subordinates, peers, and leaders at all levels of management
Experience with Quality Engineering processes, procedures and releasing quality software into production.
Ability to work independently and as a member of a diverse team, while building strong working relationships with customers and department leads
Ability to execute project deliverables and tasks on time and on budget while supporting high quality software delivery
Preferred Skills and Certifications
SCRUM/AGILE testing experience is preferred.
Quality certification desired
Mobile testing experience using emulators/devices and automation tools is a plus
Experience or familiarity with one or more of the following: software development processes, Software Engineering Institute (SEI) model, Capability Maturity Model (CMM), Capability Maturity Model Integrated (CMMI), software lifecycle.
Salary Range
$68,359.62 - $117,679.31/Annually
Sep 12, 2022
Full time
Submit Application and Resume to Alliance Health at https://www.alliancehealthplan.org
Reference Requisition INFOR001785
The Software Quality Engineer assists in managing the quality control function (assists in establishing, overseeing, and coordinating quality control policy and practice) of the organization software applications. Responsible for continuously reviewing quality assurance philosophy, practices, and procedures to ensure the highest standards. Develops, coordinates and conducts technical reliability studies and evaluations of software quality engineering design concepts. Recommends design or test methods and statistical process control procedures for achieving required levels of product reliability. Assists in managing the Agile testing of all reporting and application quality, ensuring compliance with company standards and applicable government regulations. Recommends corrective action where necessary, develops quality control manuals, and participates in the development of new methods, procedures, and systems. May serve as a specialist in the areas of design, product evaluation and reliability, and research and development as they applied to quality engineering. May oversee configuration management processes for assigned programs and support Build Readiness Reviews, Build Process or similar processes. May perform lead duties as specified by their supervisor.
This position will allow the successful candidate to work a schedule which will include both onsite as well as remote work certain days of the week as approved by their supervisor.
Responsibilities and Duties
Translate business and systems requirements into technical test requirements
Review and analyze client-specific system requirements and scope of services assigned by the QE Manager
Collaborate with project team resources to understand and prioritize system testing efforts using Agile methodology
Define system test scenarios, create system test plans, design and author test cases and participate in the definition and execution of manual and/or automated system test script
Analyze and manipulate data to create system test data and system test cases for multiple or complex projects and to uncover issues within the application under Test
Execute Systems Integration Test Plan including the comparison of actual results vs. expected results
Document and report on identified system testing issues in VS-TFS and participate in or lead defect triage meetings
Actively participate in multiple AGILE project teams and SCRUM status meetings as required.
Communicate project/work status and issues to QE lead/Manager.
Evaluate, design, and develop test cases and automation scripts as appropriate using C#/Java/SQL.
Participate in measuring and driving product quality from inception to release
Monitor, measure, and improve software development and test processes
Suggest and execute application design improvements and diagnose product problems and assist Development and Technical Support teams as needed
Run manual and automated tests as part of a software release
Lead User Acceptance Test efforts; coordinate with business users to secure resources, outline testing plan, and manage test effort thru deployment to production environment
Develop and provide testing metrics and reports for the QE dashboard to effectively communicate test status to the test team and management.
Troubleshoot and resolve or recommend solutions to a diverse range of complex software testing problems. Use judgment within defined policies and practices (includes software and technical documentation solutions).
Assist with the Release Management process. Coordinate Sprint task updates and software releases from requirements stage to production release.
Requirements
Minimum Education and Experience: Associate’s Degree with 5 years of progressively responsible work experience in Software Development and Quality Assurance Testing and Management. Military experience and education in the field of work related to the position’s role may be substituted on a year-for-year bases.
Preferred Education: Bachelor’s Degree in computer science, engineering or related field with at a minimum of 3years of progressively responsible work experience in Information Technology Development and Testing, preferably in a healthcare or managed care environment which provided the opportunity to gain the knowledge and skills required to perform the duties of the position.
Knowledge and Skills
Experience with Agile Methodology to ensure the stories contain specific acceptance criteria.
Thorough knowledge and utilization of the Software Development Life Cycle (SDLC) process - including analysis, design, coding, system and user testing, problem resolution and planning
Strong technical skills including a broad understanding of relational databases, file processing, application development, SQL and web-enabling technologies
Must have experience with the following: Visio, SQL, and SharePoint
Experience with test automation to include, Selenium, and/or a similar Test Automation Framework is a must.
Experience providing quality control support to Health Care Organizations or Business Intelligence Customers
Working knowledge of government quality control rules and regulations
Ability to communicate effectively, both verbally and written, with subordinates, peers, and leaders at all levels of management
Experience with Quality Engineering processes, procedures and releasing quality software into production.
Ability to work independently and as a member of a diverse team, while building strong working relationships with customers and department leads
Ability to execute project deliverables and tasks on time and on budget while supporting high quality software delivery
Preferred Skills and Certifications
SCRUM/AGILE testing experience is preferred.
Quality certification desired
Mobile testing experience using emulators/devices and automation tools is a plus
Experience or familiarity with one or more of the following: software development processes, Software Engineering Institute (SEI) model, Capability Maturity Model (CMM), Capability Maturity Model Integrated (CMMI), software lifecycle.
Salary Range
$68,359.62 - $117,679.31/Annually
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Jun 28, 2022
Full time
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided. The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Job number: REQ-33184
This is a full-time, permanent classified position and is represented by a union.
The Oregon Health Authority (OHA), Public Health Division (PHD), Health Licensing Office (HLO)) in Salem, OR is recruiting for Licensing Qualification Specialist to assist the HLO Licensing Manager in overseeing the authorization and renewal process of multiple boards, councils and programs.
What will you do? As the Licensing Qualification Specialist , you will determine applicant’s qualifications for licensing authorization and renewals by applying applicable statute, rules, policies and procedures. You will review applications for completeness and accuracy to ensure supporting documentation is provided and qualification requirements are met as regulated by statute and rule. You will also provide professional, friendly customer service to the public and prospective applicants in-person, over the phone, and in writing to answer inquiries concerning licensing, renewal and continuing education requirements.
In this position, you will also perform research on unique licensing requests to present to the board, council or program to obtain feedback or approval for authorization. You will also assist with streamlining processes and procedures to enhance the customer experience and onboarding new legislatively appointed boards, councils and programs by contributing language for administrative rules, processes and forms. In addition, you will coordinate with other state agencies to obtain and share licensing and database information to conduct audits and maintain the integrity of the authorization and renewal process.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities. We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays per year plus pension and retirement plans . If you are a skilled administrative specialist, apply today.
What are we looking for?
Three years of clerical/secretarial experience that included: Two years at full performance level performing typing, word processing, or other generation of documents AND lead work responsibility or coordination of office procedures. (Courses or training in Office Occupations or Office Technology may be substituted for up to one year of the clerical/secretarial experience.)
Experience providing professional, friendly customer service.
Experience evaluating, analyzing and problem-solving non-routine situations while interacting with customers.
Experience working with a high degree of autonomy and independent judgment.
Experience working with a diverse customer base.
Experience effectively communicating technical information verbally and in writing.
Experience working in a self-managed position and achieving excellent results and outcomes.
Proficient in Word, Excel and Outlook.
Experience entering data quickly and accurately.
Experience researching, evaluating, and analyzing information.
Experience promoting a culturally competent and diverse work environment.
Jan 20, 2021
Full time
Job number: REQ-33184
This is a full-time, permanent classified position and is represented by a union.
The Oregon Health Authority (OHA), Public Health Division (PHD), Health Licensing Office (HLO)) in Salem, OR is recruiting for Licensing Qualification Specialist to assist the HLO Licensing Manager in overseeing the authorization and renewal process of multiple boards, councils and programs.
What will you do? As the Licensing Qualification Specialist , you will determine applicant’s qualifications for licensing authorization and renewals by applying applicable statute, rules, policies and procedures. You will review applications for completeness and accuracy to ensure supporting documentation is provided and qualification requirements are met as regulated by statute and rule. You will also provide professional, friendly customer service to the public and prospective applicants in-person, over the phone, and in writing to answer inquiries concerning licensing, renewal and continuing education requirements.
In this position, you will also perform research on unique licensing requests to present to the board, council or program to obtain feedback or approval for authorization. You will also assist with streamlining processes and procedures to enhance the customer experience and onboarding new legislatively appointed boards, councils and programs by contributing language for administrative rules, processes and forms. In addition, you will coordinate with other state agencies to obtain and share licensing and database information to conduct audits and maintain the integrity of the authorization and renewal process.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities. We offer full medical, vision and dental benefits with paid sick leave, vacation, personal leave and 10 paid holidays per year plus pension and retirement plans . If you are a skilled administrative specialist, apply today.
What are we looking for?
Three years of clerical/secretarial experience that included: Two years at full performance level performing typing, word processing, or other generation of documents AND lead work responsibility or coordination of office procedures. (Courses or training in Office Occupations or Office Technology may be substituted for up to one year of the clerical/secretarial experience.)
Experience providing professional, friendly customer service.
Experience evaluating, analyzing and problem-solving non-routine situations while interacting with customers.
Experience working with a high degree of autonomy and independent judgment.
Experience working with a diverse customer base.
Experience effectively communicating technical information verbally and in writing.
Experience working in a self-managed position and achieving excellent results and outcomes.
Proficient in Word, Excel and Outlook.
Experience entering data quickly and accurately.
Experience researching, evaluating, and analyzing information.
Experience promoting a culturally competent and diverse work environment.
The Oregon Health Authority has a fantastic opportunity for a seasoned leader with Clinical and Integration experience to lead an excellent team and work to advance agency operations.
This position falls under the Classification Principal/Executive Manager F.
WHAT YOU WILL DO!
As the Director of Clinical Services and Integration, you will oversee a professional team of managers, policy and program analysts, and compliance specialists who are responsible for developing and supporting key policies and programs related to Oregon’s health care workforce and priority health care delivery areas. Your team will be responsible for analyzing national, state and local health care trends and research related to the health care workforce and health care delivery system to inform strategy development, policy development and program implementation on behalf of the Oregon Health Authority (OHA) and the Oregon Health Policy Board.
In this role, you will provide leadership and strategic direction to the Workforce, Clinical Services and Integration Unit within the Office of DSI. You will set priorities and direct work of the unit, facilitate teamwork, promote professional development, oversee work with stakeholders, and review and edit all significant written work products. You will ensure the unit’s work is supportive to committees and workgroups of the Oregon Health Policy Board and coordinated with units and divisions across the agency.
Additionally, you will support and guide staff in coordinating and balancing priority projects and ensure all programs and products reflect a high degree of professionalism. You will ensure the unit’s work supports OHA’s strategic vision goals and the health policy direction of agency leadership.
WHAT WE ARE LOOKING FOR:
(a) Four (4) years of management experience in a public or private organization which included responsibility for each of the following: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, and d) budget preparation. OR (b) Three (3) years of management experience in a public or private organization which included responsibility for each of the following: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, and d) budget preparation; AND 45-48 quarter hours (30-32 semester hours) of graduate level coursework in management.
A clinical degree (i.e., MD, DO, RN, LCSW, other) and/or a Master’s Degree in Public Health, Public Administration and/or experience with analyzing health care policy options and making recommendations for improvement.
Experience with health outcomes research, healthcare delivery systems research or experience using healthcare expenditure, utilization and quality assurance data in developing and presenting reports.
Strong working knowledge of Medicaid requirements, Medicaid program delivery models and program quality improvement strategies.
Experience producing written reports.
Familiarity with financial management, budgets, contract management and program management.
Extensive knowledge of management principles including planning, organizing, supervision and decision making.
Experience effectively managing teams.
Leadership-level communication skills and the ability to communicate with diverse groups of stakeholders on complex topics.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
May 26, 2020
Full time
The Oregon Health Authority has a fantastic opportunity for a seasoned leader with Clinical and Integration experience to lead an excellent team and work to advance agency operations.
This position falls under the Classification Principal/Executive Manager F.
WHAT YOU WILL DO!
As the Director of Clinical Services and Integration, you will oversee a professional team of managers, policy and program analysts, and compliance specialists who are responsible for developing and supporting key policies and programs related to Oregon’s health care workforce and priority health care delivery areas. Your team will be responsible for analyzing national, state and local health care trends and research related to the health care workforce and health care delivery system to inform strategy development, policy development and program implementation on behalf of the Oregon Health Authority (OHA) and the Oregon Health Policy Board.
In this role, you will provide leadership and strategic direction to the Workforce, Clinical Services and Integration Unit within the Office of DSI. You will set priorities and direct work of the unit, facilitate teamwork, promote professional development, oversee work with stakeholders, and review and edit all significant written work products. You will ensure the unit’s work is supportive to committees and workgroups of the Oregon Health Policy Board and coordinated with units and divisions across the agency.
Additionally, you will support and guide staff in coordinating and balancing priority projects and ensure all programs and products reflect a high degree of professionalism. You will ensure the unit’s work supports OHA’s strategic vision goals and the health policy direction of agency leadership.
WHAT WE ARE LOOKING FOR:
(a) Four (4) years of management experience in a public or private organization which included responsibility for each of the following: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, and d) budget preparation. OR (b) Three (3) years of management experience in a public or private organization which included responsibility for each of the following: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, and d) budget preparation; AND 45-48 quarter hours (30-32 semester hours) of graduate level coursework in management.
A clinical degree (i.e., MD, DO, RN, LCSW, other) and/or a Master’s Degree in Public Health, Public Administration and/or experience with analyzing health care policy options and making recommendations for improvement.
Experience with health outcomes research, healthcare delivery systems research or experience using healthcare expenditure, utilization and quality assurance data in developing and presenting reports.
Strong working knowledge of Medicaid requirements, Medicaid program delivery models and program quality improvement strategies.
Experience producing written reports.
Familiarity with financial management, budgets, contract management and program management.
Extensive knowledge of management principles including planning, organizing, supervision and decision making.
Experience effectively managing teams.
Leadership-level communication skills and the ability to communicate with diverse groups of stakeholders on complex topics.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.