Alcohol, Drug Addiction & Mental Health Services Board of Cuyahoga County
The Alcohol, Drug Addiction and Mental Health Services (ADAMHS) Board of Cuyahoga County is seeking a Claims & Membership Specialist.
Claims & Membership Specialist: Under the supervision of the Director of Claims & Membership, is responsible for review/research/validation of provider claims in the ADAMHS Board claims system regarding the disposition of pended claims, researching provider billing errors, providing help desk functions, review/research/data verification and enrollment of new members, updating existing member records to reflect corrections and changes, researching membership errors, and providing membership help desk functions. Serves as liaison to providers as assigned.
For the full Job description and minimum qualifications please go to the Job Opportunities tab on our website: www.adamhscc.org .
MINIMUM QUALIFICATIONS
High School Diploma.
Three years experience in claims processing for a managed care or health insurance organization, or processing Medicaid billings in a publicly funded environment or 6 months’ experience using GOSH (Great Office Solution Helper), the electronic enrollment and claims processing system.
Six months’ experience in Customer Service.
Experience in a Windows based PC environment.
Must be detail oriented. Possess strong organizational skills.
Strong verbal and written communication skills.
Demonstrated experience in troubleshooting and problem resolution.
Must be flexible and adaptable to changing environments and work as part of a team.
The ADAMHS Board currently offers a hybrid work schedule upon completion of the probationary period.
Please submit Resume and Cover Letter no later than, 5:00 p.m. on Friday, September 26, 2025 to resumes@adamhscc.org for consideration .
*This position is not eligible for immigration sponsorship.*
The ADAMHS Board of Cuyahoga County is an Equal Opportunity Employer. Qualified individuals in recovery from mental illness and/or addictions are encouraged to apply for open positions.
Sep 11, 2025
Full time
The Alcohol, Drug Addiction and Mental Health Services (ADAMHS) Board of Cuyahoga County is seeking a Claims & Membership Specialist.
Claims & Membership Specialist: Under the supervision of the Director of Claims & Membership, is responsible for review/research/validation of provider claims in the ADAMHS Board claims system regarding the disposition of pended claims, researching provider billing errors, providing help desk functions, review/research/data verification and enrollment of new members, updating existing member records to reflect corrections and changes, researching membership errors, and providing membership help desk functions. Serves as liaison to providers as assigned.
For the full Job description and minimum qualifications please go to the Job Opportunities tab on our website: www.adamhscc.org .
MINIMUM QUALIFICATIONS
High School Diploma.
Three years experience in claims processing for a managed care or health insurance organization, or processing Medicaid billings in a publicly funded environment or 6 months’ experience using GOSH (Great Office Solution Helper), the electronic enrollment and claims processing system.
Six months’ experience in Customer Service.
Experience in a Windows based PC environment.
Must be detail oriented. Possess strong organizational skills.
Strong verbal and written communication skills.
Demonstrated experience in troubleshooting and problem resolution.
Must be flexible and adaptable to changing environments and work as part of a team.
The ADAMHS Board currently offers a hybrid work schedule upon completion of the probationary period.
Please submit Resume and Cover Letter no later than, 5:00 p.m. on Friday, September 26, 2025 to resumes@adamhscc.org for consideration .
*This position is not eligible for immigration sponsorship.*
The ADAMHS Board of Cuyahoga County is an Equal Opportunity Employer. Qualified individuals in recovery from mental illness and/or addictions are encouraged to apply for open positions.
Eastern Florida State College is currently seeking applications for the part-time position of Technical Support Desk Specialist on the Cocoa Campus in Cocoa, Florida.
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. This position will work closely with all Information Technology (IT) staff. The Technical Support Desk is open Monday through Friday from 7:00 am to midnight; Saturday and Sunday from 12:00 pm to midnight.
The following minimum qualifications for this position must be met before any applicant will be considered:
High School diploma or GED.
One year experience or industry certification.
Must have strong customer support skills.
Knowledge/previous usage of the capabilities of Education Learning Management Systems, computer hardware & software, operating systems hardware & software, and peripheral equipment troubleshooting techniques.
Valid Florida Motor Vehicle Operator’s license required.
This position will require successful fingerprinting and the candidate chosen will be required to pay the associated fee (currently $36.00). This fingerprinting fee ($36.00) is non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase. *
*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
Minimum physical qualifications:
Ability to communicate both orally and in writing.
Ability to occasionally lift, push, pull and/or move up to 40 pounds.
Ability to access input and retrieve information and/or data from a computer.
Works inside in an office environment.
Works in or with moving vehicles and/or equipment.
Works in noisy conditions.
The hourly rate is $15.00 . This position has been approved for up to 20 hours per week. This position is eligible for regular part-time benefits (i.e. vacation, life insurance, etc.).
Applications will be accepted from July 17, 2025 through July 31, 2025 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/hr/job-opportunities/
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
Jul 22, 2025
Part time
Eastern Florida State College is currently seeking applications for the part-time position of Technical Support Desk Specialist on the Cocoa Campus in Cocoa, Florida.
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. This position will work closely with all Information Technology (IT) staff. The Technical Support Desk is open Monday through Friday from 7:00 am to midnight; Saturday and Sunday from 12:00 pm to midnight.
The following minimum qualifications for this position must be met before any applicant will be considered:
High School diploma or GED.
One year experience or industry certification.
Must have strong customer support skills.
Knowledge/previous usage of the capabilities of Education Learning Management Systems, computer hardware & software, operating systems hardware & software, and peripheral equipment troubleshooting techniques.
Valid Florida Motor Vehicle Operator’s license required.
This position will require successful fingerprinting and the candidate chosen will be required to pay the associated fee (currently $36.00). This fingerprinting fee ($36.00) is non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase. *
*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
Minimum physical qualifications:
Ability to communicate both orally and in writing.
Ability to occasionally lift, push, pull and/or move up to 40 pounds.
Ability to access input and retrieve information and/or data from a computer.
Works inside in an office environment.
Works in or with moving vehicles and/or equipment.
Works in noisy conditions.
The hourly rate is $15.00 . This position has been approved for up to 20 hours per week. This position is eligible for regular part-time benefits (i.e. vacation, life insurance, etc.).
Applications will be accepted from July 17, 2025 through July 31, 2025 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/hr/job-opportunities/
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
Eastern Florida State College is currently seeking applications for a full-time position of Academic Advisor, International Student Services on the Melbourne Campus in Melbourne, Florida.
At EFSC, we are dedicated to supporting incoming and current international students who are seeking a college degree. The International Academic Advisor reviews and evaluates student application packets to ensure final acceptances are compliant with federal, state, and college laws and regulations. This position will issue necessary immigration documents and maintain accurate reporting to support our international student community. Additionally, the Academic Advisor will help in various areas such as general college information, course selection, scheduling, career planning, and facilitating transfers to upper division institutions. The advisor will ensure that international students have the resources and guidance they need to succeed in their academic pursuits.
The following minimum qualifications for this position must be met before any applicant will be considered:
Bachelor’s degree from a regionally accredited institution.
Two or more years of student services experience at an educational institution, preference for previous experience in Academic Advising or International Student Services.
Desirable: Foreign travel, second language skills.
Interpersonal and customer service skills.
Ability to multi-task and to succeed within strict deadlines.
Strong written and oral communication skills; sensitivity to cultural differences.
Computer literacy and the ability to learn new computer applications.
Accuracy, attention to detail, efficiency, and confidentiality.
Ability to work in a diverse community and meet needs of diverse student population.
Valid Florida Motor Vehicle Operator’s license required.
This position will require successful fingerprinting and the candidate chosen will be required to pay the associated fee (currently $36.00). This fingerprinting fee ($36.00) is non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase.*
*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
Minimum physical qualifications:
Ability to sit at a desk and view a display screen for extended periods of time.
Ability to access, input, and retrieve information and/or data from a computer.
Works inside in an office environment.
Must adapt to frequent interruptions from student phone calls, emails, and traffic in office.
Must be available to work evenings.
The annual salary is $36,916.00 . Successful internal candidates for external job postings should be aware that their current salary does not transfer to the new position. Salary will be as advertised in the job announcement. Full-time employees of Eastern Florida State College receive fringe benefits including health insurance and a retirement plan.
Applications will be accepted from June 16, 2025, through June 30, 2025 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/hr/job-opportunities/
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
Jun 16, 2025
Full time
Eastern Florida State College is currently seeking applications for a full-time position of Academic Advisor, International Student Services on the Melbourne Campus in Melbourne, Florida.
At EFSC, we are dedicated to supporting incoming and current international students who are seeking a college degree. The International Academic Advisor reviews and evaluates student application packets to ensure final acceptances are compliant with federal, state, and college laws and regulations. This position will issue necessary immigration documents and maintain accurate reporting to support our international student community. Additionally, the Academic Advisor will help in various areas such as general college information, course selection, scheduling, career planning, and facilitating transfers to upper division institutions. The advisor will ensure that international students have the resources and guidance they need to succeed in their academic pursuits.
The following minimum qualifications for this position must be met before any applicant will be considered:
Bachelor’s degree from a regionally accredited institution.
Two or more years of student services experience at an educational institution, preference for previous experience in Academic Advising or International Student Services.
Desirable: Foreign travel, second language skills.
Interpersonal and customer service skills.
Ability to multi-task and to succeed within strict deadlines.
Strong written and oral communication skills; sensitivity to cultural differences.
Computer literacy and the ability to learn new computer applications.
Accuracy, attention to detail, efficiency, and confidentiality.
Ability to work in a diverse community and meet needs of diverse student population.
Valid Florida Motor Vehicle Operator’s license required.
This position will require successful fingerprinting and the candidate chosen will be required to pay the associated fee (currently $36.00). This fingerprinting fee ($36.00) is non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase.*
*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
Minimum physical qualifications:
Ability to sit at a desk and view a display screen for extended periods of time.
Ability to access, input, and retrieve information and/or data from a computer.
Works inside in an office environment.
Must adapt to frequent interruptions from student phone calls, emails, and traffic in office.
Must be available to work evenings.
The annual salary is $36,916.00 . Successful internal candidates for external job postings should be aware that their current salary does not transfer to the new position. Salary will be as advertised in the job announcement. Full-time employees of Eastern Florida State College receive fringe benefits including health insurance and a retirement plan.
Applications will be accepted from June 16, 2025, through June 30, 2025 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/hr/job-opportunities/
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
The Team
Across our work in Science, Education, and within our communities, we pair technology with grant-making, impact investing, and collaboration to help accelerate the pace of progress toward our mission. Our Central Operations & Partners team provides the support needed to push this work forward.
Central Operations & Partners consists of our Brand & Communications, Community, Facilities, Finance, Infrastructure/IT Operations/Business Systems, Initiative Operations, People, Real Estate/Workplace/Facilities/Security, Research & Learning, and Ventures teams. These teams provide the essential operations, services, and strategies needed to support CZI’s progress toward achieving its mission to build a better future for everyone.
Our Central Tech team provides technology and security support for CZI and our grantees. We believe that Engineering, IT and Security are most effective when in sync and learning from each other on a daily basis. Across our three pillars of Infrastructure, Security, and Grantee & Partner Support, we enable our teams to achieve their goals faster and more securely. We leverage technology to automate manual processes, constantly innovate to optimize operations, provide first-class support, and build solutions to enable the scale and execution of our business partners' strategies and initiatives.
The Opportunity
We are seeking a motivated and customer-focused Helpdesk Agent to join our IT support team for The Primary School (TPS) and CZI. The Primary School (TPS) is a grantee of CZI who is working to create a new school model that brings together all of the adults in a child’s life, including parents, educators, and medical and mental health providers, starting from a very early age. Long-term, their goal is to create a game-changing school model that can be replicated across the country.
In this onsite role, you will support staff and students across two campuses in the Bay Area, specifically East Palo Alto and East Bay, serving as the first point of contact for technical support. You will help resolve technical issues, provide end-user guidance, and ensure seamless operation of IT systems, all while delivering exceptional customer service. This role is perfect for individuals with strong communication skills, technical aptitude, and a passion for solving problems in a dynamic educational environment.
What You'll Do
Act as the primary point of contact for technical support, promptly assisting staff, teachers and students with their IT needs.
Build, troubleshoot, and maintain IT equipment, including workstations, laptops, printers, tablets, and other devices.
Oversee the procurement, management, and inventory of IT hardware, making sure our records are updated and the equipment meets the needs of the staff and students.
Maintain detailed and accurate documentation of support requests, solutions provided, and troubleshooting procedures for future reference.
Work closely with the CZI IT staff and school leadership to align IT systems with educational goals, implement new technologies, and build process improvements.
What You'll Bring
Advanced understanding of multiple operating systems (Apple OS, iOS, Windows, ChromeOS) and software applications (Google Workspace, Microsoft 365).
Experience with administrative consoles and MDM services (Intune, Google Admin).
Strong problem-solving and communication skills.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Ability to organize and prioritize work and to meet deadlines
Prior experience in a helpdesk, customer service role or school environment
Compensation
The Redwood City, CA base pay range for this role is $39.90- $59.62 (Hourly rate). New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. Actual placement in range is based on job-related skills and experience, as evaluated throughout the interview process.
Benefits for the Whole You
We’re thankful to have an incredible team behind our work. To honor their commitment, we offer a wide range of benefits to support the people who make all we do possible.
CZI provides a generous employer match on employee 401(k) contributions to support planning for the future.
Annual benefit for employees that can be used most meaningfully for them and their families, such as housing, student loan repayment, childcare, commuter costs, or other life needs.
CZI Life of Service Gifts are awarded to employees to “live the mission” and support the causes closest to them.
Paid time off to volunteer at an organization of your choice.
Funding for select family-forming benefits.
Relocation support for employees who need assistance moving to the Bay Area
And more !
If you’re interested in a role but your previous experience doesn’t perfectly align with each qualification in the job description, we still encourage you to apply as you may be the perfect fit for this or another role.
Explore our work modes , benefits , and interview process at www.chanzuckerberg.com/careers .
Feb 27, 2025
Full time
The Team
Across our work in Science, Education, and within our communities, we pair technology with grant-making, impact investing, and collaboration to help accelerate the pace of progress toward our mission. Our Central Operations & Partners team provides the support needed to push this work forward.
Central Operations & Partners consists of our Brand & Communications, Community, Facilities, Finance, Infrastructure/IT Operations/Business Systems, Initiative Operations, People, Real Estate/Workplace/Facilities/Security, Research & Learning, and Ventures teams. These teams provide the essential operations, services, and strategies needed to support CZI’s progress toward achieving its mission to build a better future for everyone.
Our Central Tech team provides technology and security support for CZI and our grantees. We believe that Engineering, IT and Security are most effective when in sync and learning from each other on a daily basis. Across our three pillars of Infrastructure, Security, and Grantee & Partner Support, we enable our teams to achieve their goals faster and more securely. We leverage technology to automate manual processes, constantly innovate to optimize operations, provide first-class support, and build solutions to enable the scale and execution of our business partners' strategies and initiatives.
The Opportunity
We are seeking a motivated and customer-focused Helpdesk Agent to join our IT support team for The Primary School (TPS) and CZI. The Primary School (TPS) is a grantee of CZI who is working to create a new school model that brings together all of the adults in a child’s life, including parents, educators, and medical and mental health providers, starting from a very early age. Long-term, their goal is to create a game-changing school model that can be replicated across the country.
In this onsite role, you will support staff and students across two campuses in the Bay Area, specifically East Palo Alto and East Bay, serving as the first point of contact for technical support. You will help resolve technical issues, provide end-user guidance, and ensure seamless operation of IT systems, all while delivering exceptional customer service. This role is perfect for individuals with strong communication skills, technical aptitude, and a passion for solving problems in a dynamic educational environment.
What You'll Do
Act as the primary point of contact for technical support, promptly assisting staff, teachers and students with their IT needs.
Build, troubleshoot, and maintain IT equipment, including workstations, laptops, printers, tablets, and other devices.
Oversee the procurement, management, and inventory of IT hardware, making sure our records are updated and the equipment meets the needs of the staff and students.
Maintain detailed and accurate documentation of support requests, solutions provided, and troubleshooting procedures for future reference.
Work closely with the CZI IT staff and school leadership to align IT systems with educational goals, implement new technologies, and build process improvements.
What You'll Bring
Advanced understanding of multiple operating systems (Apple OS, iOS, Windows, ChromeOS) and software applications (Google Workspace, Microsoft 365).
Experience with administrative consoles and MDM services (Intune, Google Admin).
Strong problem-solving and communication skills.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Ability to organize and prioritize work and to meet deadlines
Prior experience in a helpdesk, customer service role or school environment
Compensation
The Redwood City, CA base pay range for this role is $39.90- $59.62 (Hourly rate). New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. Actual placement in range is based on job-related skills and experience, as evaluated throughout the interview process.
Benefits for the Whole You
We’re thankful to have an incredible team behind our work. To honor their commitment, we offer a wide range of benefits to support the people who make all we do possible.
CZI provides a generous employer match on employee 401(k) contributions to support planning for the future.
Annual benefit for employees that can be used most meaningfully for them and their families, such as housing, student loan repayment, childcare, commuter costs, or other life needs.
CZI Life of Service Gifts are awarded to employees to “live the mission” and support the causes closest to them.
Paid time off to volunteer at an organization of your choice.
Funding for select family-forming benefits.
Relocation support for employees who need assistance moving to the Bay Area
And more !
If you’re interested in a role but your previous experience doesn’t perfectly align with each qualification in the job description, we still encourage you to apply as you may be the perfect fit for this or another role.
Explore our work modes , benefits , and interview process at www.chanzuckerberg.com/careers .
The Redistricting Data Hub (RDH) provides individuals, good government organizations, and community groups the data, resources, and knowledge to participate effectively in the redistricting process.
As the Support Specialist at RDH, you will become well-versed in redistricting data, processes, and mapping tools. You will assist our data team by researching or collecting critical information, and represent the organization publicly by scheduling calls with key data users and answering questions emailed to our Help Desk. You will help draft and send outreach materials, such as our newsletter or user surveys. You will work with various tools to monitor our website and generate insights and reports.
Responsibilities of the Support Specialist include, but are not limited to:
Assisting with data collection efforts by contacting counties to obtain precinct boundary maps and researching candidate information
Providing technical support to the public by researching and answering questions sent to the RDH Help Desk
Drafting and managing email campaigns and other outreach materials
Working with the Director to draft scripts, create slides, and record content for video tutorials and public trainings
Coordinating invitations, promotion, and other hosting logistics for guest speakers, in-person convenings, and online public trainings
Scheduling and taking notes on video or phone calls between RDH and stakeholders, data partners, and other external organizations
How to Apply Send an email to work@redistrictingdatahub.org with the subject line “Support Specialist.” Include:
Resume
2 references (academic or professional)
Short essay (200 words max) describing something you don’t know about redistricting data but want to learn, and why
Earliest possible start date
Only applications with all requested materials will be reviewed. We are accepting applications until the position is filled. However, we will begin reviewing applications on February 3, 2025—complete applications submitted after this date may not be reviewed.
Jan 08, 2025
Full time
The Redistricting Data Hub (RDH) provides individuals, good government organizations, and community groups the data, resources, and knowledge to participate effectively in the redistricting process.
As the Support Specialist at RDH, you will become well-versed in redistricting data, processes, and mapping tools. You will assist our data team by researching or collecting critical information, and represent the organization publicly by scheduling calls with key data users and answering questions emailed to our Help Desk. You will help draft and send outreach materials, such as our newsletter or user surveys. You will work with various tools to monitor our website and generate insights and reports.
Responsibilities of the Support Specialist include, but are not limited to:
Assisting with data collection efforts by contacting counties to obtain precinct boundary maps and researching candidate information
Providing technical support to the public by researching and answering questions sent to the RDH Help Desk
Drafting and managing email campaigns and other outreach materials
Working with the Director to draft scripts, create slides, and record content for video tutorials and public trainings
Coordinating invitations, promotion, and other hosting logistics for guest speakers, in-person convenings, and online public trainings
Scheduling and taking notes on video or phone calls between RDH and stakeholders, data partners, and other external organizations
How to Apply Send an email to work@redistrictingdatahub.org with the subject line “Support Specialist.” Include:
Resume
2 references (academic or professional)
Short essay (200 words max) describing something you don’t know about redistricting data but want to learn, and why
Earliest possible start date
Only applications with all requested materials will be reviewed. We are accepting applications until the position is filled. However, we will begin reviewing applications on February 3, 2025—complete applications submitted after this date may not be reviewed.
Minimum Education Bachelor's degree or equivalent experience Minimum Experience 4 Summary With moderate guidance, the Business Technologist supports the division business functions and cross-functional stakeholders by working to continuously improve business practices and supporting technology. The Business Technologist recommends process improvements to leverage new capabilities in the technology ecosystem (e.g., Workday, ServiceNow, Coupa, and other emerging technologies). The Business Technologist collaborates with other subject matter experts, conducts research, documents, and tests automated processes, and develops reports and metrics to support the Board’s missions efficiently and effectively. Supports user community and assists with system configuration, integration, testing, troubleshooting, and quality assurance. Is familiar with technology advances including the use of Analytics/Business Intelligence (BI), Artificial Intelligence (AI), and Machine Learning (ML) and opportunities for improvement based on best practices and software as a service (SaaS) innovations and evolution. Works with more senior staff to assess the usability of the SaaS systems in the supported ecosystem and the impact of process changes on the Board’s workforce, practices, and policies and to assess SaaS changes and collaborates with appropriate groups to prepare the user community for adopting strategic improvements. The Business Technologist analyzes current practices and future SaaS enhancements and recommends process improvement/evolution to improve efficiency, the overall user experience, and ability to provide strategic value to business partners while being mindful of the downstream impacts to all systems and business processes in the ecosystem. Performs research and analysis to identify, recommend, and enable business process improvements. Possesses experience re-engineering and documenting processes. This position supports and may perform training and the development of training materials. Assists subject matter experts in testing changes in automation and analyzing results for efficiency and effectiveness. Requires intermediate experience with Enterprise Resource Planning (ERP) systems and operations with intermediate knowledge of industry best practices, emerging technologies, and business trends. Duties and Responsibilities * Creates business analyses, workflows, reporting, metrics, and documentation used in shaping continuous improvement with a focus on keeping the Board at the forefront of innovation and keeping the division and its customers on the forefront of technology and change. * Provides research, analysis, and metrics that serve as input for technology selection to inform leadership decision-making on strategic direction, development standards, return on investment, and other areas. * Identifies process improvements, adoption of new capabilities, and fundamental technology for new products or improvements to existing ones. * Translates technology concepts into business terminology. Uses business analysis methodologies (i.e., process flow design, business process modeling, user stories, use cases, development of requirements, review & validate requirements, facilitate discovery sessions and meetings, develop system diagrams, etc.) * Collaborates with technical and business subject matter experts in the implementation of mandatory process changes required by SaaS system releases before the changes are placed in production. * Documents process changes, assists with development of training materials, and supports senior team members in delivering user training. Ensures all documentation is complete, current, and stored appropriately. * Collaborates with technical and business subject matter experts to 1) analyze process improvement opportunities, 2) reduce process cycle times, and 3) recommend changes to keep the Board aligned with industry best practices and increasing division’s value-add proposition to the Board. * Develops expertise in the work of the business areas (i.e., financial management, human capital management, payroll, and/or procurement) and provides technical support and consultation to users. * Assists with system configuration activities, application, integration, and report testing, and ecosystem quality issues. * Assists with in troubleshooting system and process difficulties including research and testing and collaborates with business areas and partner divisions to resolve issues. * Experienced in testing new and/or enhanced automations to ensure changes do not negatively impact the division’s continued ability to support the Board’s essential missions. * Experienced in performing analysis and translating the business needs of changing technology with a focus on user experience/ease of use. * Assists with creating and refining reports and dashboards to provide actionable intelligence for decision makers. * Develops expertise in with Agile project management methodologies while serving as a member of an Agile team. * Develops own professional skills. Identifies appropriate directions for professional development, to include strategies for remaining current in software and technology advances and industry best practices. Initiates activities to bring about identified development.
The ideal candidate will have experience serving on an Agile team and configuring Workday HCM. Experience with ServiceNow HRSD desired. Experience serving in a product ownership role is also desired. Works with a high performing team who supports the Board's Workday and ServiceNow systems. Requires analytical skills and familiarity with business process development and re-engineering. Demonstrates knowledge of emerging technologies and exhibits good research skills. Possess good oral and written communication skills to help non-technical staff understand technology architecture, applications, and the benefits of innovation. Bachelor’s degree in business, technology, or related fields or the equivalent combination of training and related experience required. Requires four years of experience working with ERP systems. Must possess clear, concise, and effective verbal and written communication, including the ability to effectively communicate with technology experts, business customers, and management. Works cross-functionally to analyze problems and improve quality and service. Ability to handle multiple tasks, competing priorities, and challenging/ambiguous situations professionally. Must be detailed-oriented with a commitment to providing excellent customer service. The FR-26, requires excellent analytical skills and an understanding of business process development and re-engineering. Demonstrates an intermediate knowledge of emerging technologies and exhibits strong research skills. Possess strong oral and written communication skills to help non-technical staff and leaders at all levels understand technology architecture, applications, and the benefits of innovation. Requires experience designing and implementing high performance enterprise software products/applications. Bachelor’s degree in business, technology, or related fields or the equivalent combination of training and related experience required. Requires a minimum of five years of experience working with ERP systems. Understands the Agile project management methodology. Works cross-functionally to analyze problems and improve quality and service. Demonstrated ability to skillfully handle multiple tasks, competing priorities, and challenging/ambiguous situations professionally. Must be a strategic thinker with detail orientation and commitment to providing excellent customer service. Has experience training IT and business professionals on relevant topics. This is a term position ending December 31, 2025. This position is hybrid, requiring a combination of telework and an in-office presence in Washington, DC. Benefits are included.
Dec 23, 2024
Full time
Minimum Education Bachelor's degree or equivalent experience Minimum Experience 4 Summary With moderate guidance, the Business Technologist supports the division business functions and cross-functional stakeholders by working to continuously improve business practices and supporting technology. The Business Technologist recommends process improvements to leverage new capabilities in the technology ecosystem (e.g., Workday, ServiceNow, Coupa, and other emerging technologies). The Business Technologist collaborates with other subject matter experts, conducts research, documents, and tests automated processes, and develops reports and metrics to support the Board’s missions efficiently and effectively. Supports user community and assists with system configuration, integration, testing, troubleshooting, and quality assurance. Is familiar with technology advances including the use of Analytics/Business Intelligence (BI), Artificial Intelligence (AI), and Machine Learning (ML) and opportunities for improvement based on best practices and software as a service (SaaS) innovations and evolution. Works with more senior staff to assess the usability of the SaaS systems in the supported ecosystem and the impact of process changes on the Board’s workforce, practices, and policies and to assess SaaS changes and collaborates with appropriate groups to prepare the user community for adopting strategic improvements. The Business Technologist analyzes current practices and future SaaS enhancements and recommends process improvement/evolution to improve efficiency, the overall user experience, and ability to provide strategic value to business partners while being mindful of the downstream impacts to all systems and business processes in the ecosystem. Performs research and analysis to identify, recommend, and enable business process improvements. Possesses experience re-engineering and documenting processes. This position supports and may perform training and the development of training materials. Assists subject matter experts in testing changes in automation and analyzing results for efficiency and effectiveness. Requires intermediate experience with Enterprise Resource Planning (ERP) systems and operations with intermediate knowledge of industry best practices, emerging technologies, and business trends. Duties and Responsibilities * Creates business analyses, workflows, reporting, metrics, and documentation used in shaping continuous improvement with a focus on keeping the Board at the forefront of innovation and keeping the division and its customers on the forefront of technology and change. * Provides research, analysis, and metrics that serve as input for technology selection to inform leadership decision-making on strategic direction, development standards, return on investment, and other areas. * Identifies process improvements, adoption of new capabilities, and fundamental technology for new products or improvements to existing ones. * Translates technology concepts into business terminology. Uses business analysis methodologies (i.e., process flow design, business process modeling, user stories, use cases, development of requirements, review & validate requirements, facilitate discovery sessions and meetings, develop system diagrams, etc.) * Collaborates with technical and business subject matter experts in the implementation of mandatory process changes required by SaaS system releases before the changes are placed in production. * Documents process changes, assists with development of training materials, and supports senior team members in delivering user training. Ensures all documentation is complete, current, and stored appropriately. * Collaborates with technical and business subject matter experts to 1) analyze process improvement opportunities, 2) reduce process cycle times, and 3) recommend changes to keep the Board aligned with industry best practices and increasing division’s value-add proposition to the Board. * Develops expertise in the work of the business areas (i.e., financial management, human capital management, payroll, and/or procurement) and provides technical support and consultation to users. * Assists with system configuration activities, application, integration, and report testing, and ecosystem quality issues. * Assists with in troubleshooting system and process difficulties including research and testing and collaborates with business areas and partner divisions to resolve issues. * Experienced in testing new and/or enhanced automations to ensure changes do not negatively impact the division’s continued ability to support the Board’s essential missions. * Experienced in performing analysis and translating the business needs of changing technology with a focus on user experience/ease of use. * Assists with creating and refining reports and dashboards to provide actionable intelligence for decision makers. * Develops expertise in with Agile project management methodologies while serving as a member of an Agile team. * Develops own professional skills. Identifies appropriate directions for professional development, to include strategies for remaining current in software and technology advances and industry best practices. Initiates activities to bring about identified development.
The ideal candidate will have experience serving on an Agile team and configuring Workday HCM. Experience with ServiceNow HRSD desired. Experience serving in a product ownership role is also desired. Works with a high performing team who supports the Board's Workday and ServiceNow systems. Requires analytical skills and familiarity with business process development and re-engineering. Demonstrates knowledge of emerging technologies and exhibits good research skills. Possess good oral and written communication skills to help non-technical staff understand technology architecture, applications, and the benefits of innovation. Bachelor’s degree in business, technology, or related fields or the equivalent combination of training and related experience required. Requires four years of experience working with ERP systems. Must possess clear, concise, and effective verbal and written communication, including the ability to effectively communicate with technology experts, business customers, and management. Works cross-functionally to analyze problems and improve quality and service. Ability to handle multiple tasks, competing priorities, and challenging/ambiguous situations professionally. Must be detailed-oriented with a commitment to providing excellent customer service. The FR-26, requires excellent analytical skills and an understanding of business process development and re-engineering. Demonstrates an intermediate knowledge of emerging technologies and exhibits strong research skills. Possess strong oral and written communication skills to help non-technical staff and leaders at all levels understand technology architecture, applications, and the benefits of innovation. Requires experience designing and implementing high performance enterprise software products/applications. Bachelor’s degree in business, technology, or related fields or the equivalent combination of training and related experience required. Requires a minimum of five years of experience working with ERP systems. Understands the Agile project management methodology. Works cross-functionally to analyze problems and improve quality and service. Demonstrated ability to skillfully handle multiple tasks, competing priorities, and challenging/ambiguous situations professionally. Must be a strategic thinker with detail orientation and commitment to providing excellent customer service. Has experience training IT and business professionals on relevant topics. This is a term position ending December 31, 2025. This position is hybrid, requiring a combination of telework and an in-office presence in Washington, DC. Benefits are included.
Hawkeye Community College
Hawkeye Community College
Do you enjoy interacting with people by answering questions and problem solving? If you enjoy working in the accounting field, multi-tasking, and have excellent attention to detail? If so, Hawkeye Community College’s Business Office has a great opportunity for to join their team.
At Hawkeye Community College, the Business Office is team-oriented working in partnership with multiple departments across campus. They are passionate about serving Hawkeye’s students, faculty and staff on a daily basis.
As the Business Services Specialist, you are responsible for providing customer service for students, staff and visitors. This includes receiving payments, resolving student/customer issues, answering questions regarding student accounts, and helping other employees with student-related or office duties as they arise. Additionally, you are part of a rotation at our front desk who greets and directs visitors as they stop in.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Participates in the rotation of front desk coverage in a friendly and professional manner including but not limited to: greeting walk-in traffic, answering a multi-line phone system, directing calls and/or visitors to appropriate areas.
Provides general information in response to public or official inquiries.
Collects payments from students and nonstudents such as for testing and other miscellaneous non-student related payments.
Sets up and maintains ACH forms of payments from students.
Assists with the preparation and maintenance of student payment plans.
Reviews outside scholarships to ensure student qualification and the scholarship is applied to the correct term.
Balances scholarship reports.
Requests information and prepares Financial Policy Waivers for committee meetings.
Prepares, tracks and delivers invoices and/or purchase orders regarding student accounts, power technology, student tools and registration statements.
Prepares and delivers miscellaneous student and customer invoices.
Creates and sends reminders for overdue miscellaneous and sponsorship invoices.
Resolves student issues, answers questions regarding their account, resolves outstanding student checks.
Counts/keeps track of the cash in the vault.
Administers the short-term loan process.
Sets up new vendors in Colleague and requests W-9s from vendors.
Verifies account payable checks with invoices and prepares for mailing.
Provides MORE orientation speeches and/or provides a video for the Business Office portion.
Accurately inputs information and updates and/or scans data into office systems/software applications.
Releases and applies student restrictions and holds.
Prepares miscellaneous spreadsheets and correspondence.
Operates a variety of office equipment, including but not limited to copy machine, fax machine, scanner, multi-line phone system, computer etc.
Provides back up and assists other Business Office personnel.
Participates in campus committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Associate's degree in a related field and two (2) years of experience in an office setting or an equivalent
combination of education and experience to total four (4) years.
Knowledge of financial rules and procedures.
Knowledge of general office procedures.
Demonstrated ability related to organization, time management, and verbal communication skills.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general
public.
Ability to demonstrate strong interpersonal communication.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated ability to handle confidential/sensitive information with discretion.
Preferred Qualifications
Experience working in higher education.
Experience with Microsoft Excel including formulas.
Working Conditions
Anticipated schedule is Monday – Friday 8:00 am – 4:30 pm with occasional evening hours during the first two weeks of each semester.
Work is performed in an office setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty, staff and public in person, by telephone and computers.
Employment Status
Full-time, non-exempt position with comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and tuition remission; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Salary will be determined/based on the candidate’s education and experience.
The wage range for this position begins at $16.32/hr.
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Please describe your customer service experience as well as examples when you have had to utilize problem-solving skills.
Please share your experience working with Google Suite, Excel, and Word.
Please describe your experience working with money and balancing accounts or invoices.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Priority screening is set to begin on Monday, January 13, 2025. Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Dec 06, 2024
Full time
Do you enjoy interacting with people by answering questions and problem solving? If you enjoy working in the accounting field, multi-tasking, and have excellent attention to detail? If so, Hawkeye Community College’s Business Office has a great opportunity for to join their team.
At Hawkeye Community College, the Business Office is team-oriented working in partnership with multiple departments across campus. They are passionate about serving Hawkeye’s students, faculty and staff on a daily basis.
As the Business Services Specialist, you are responsible for providing customer service for students, staff and visitors. This includes receiving payments, resolving student/customer issues, answering questions regarding student accounts, and helping other employees with student-related or office duties as they arise. Additionally, you are part of a rotation at our front desk who greets and directs visitors as they stop in.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Participates in the rotation of front desk coverage in a friendly and professional manner including but not limited to: greeting walk-in traffic, answering a multi-line phone system, directing calls and/or visitors to appropriate areas.
Provides general information in response to public or official inquiries.
Collects payments from students and nonstudents such as for testing and other miscellaneous non-student related payments.
Sets up and maintains ACH forms of payments from students.
Assists with the preparation and maintenance of student payment plans.
Reviews outside scholarships to ensure student qualification and the scholarship is applied to the correct term.
Balances scholarship reports.
Requests information and prepares Financial Policy Waivers for committee meetings.
Prepares, tracks and delivers invoices and/or purchase orders regarding student accounts, power technology, student tools and registration statements.
Prepares and delivers miscellaneous student and customer invoices.
Creates and sends reminders for overdue miscellaneous and sponsorship invoices.
Resolves student issues, answers questions regarding their account, resolves outstanding student checks.
Counts/keeps track of the cash in the vault.
Administers the short-term loan process.
Sets up new vendors in Colleague and requests W-9s from vendors.
Verifies account payable checks with invoices and prepares for mailing.
Provides MORE orientation speeches and/or provides a video for the Business Office portion.
Accurately inputs information and updates and/or scans data into office systems/software applications.
Releases and applies student restrictions and holds.
Prepares miscellaneous spreadsheets and correspondence.
Operates a variety of office equipment, including but not limited to copy machine, fax machine, scanner, multi-line phone system, computer etc.
Provides back up and assists other Business Office personnel.
Participates in campus committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Associate's degree in a related field and two (2) years of experience in an office setting or an equivalent
combination of education and experience to total four (4) years.
Knowledge of financial rules and procedures.
Knowledge of general office procedures.
Demonstrated ability related to organization, time management, and verbal communication skills.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general
public.
Ability to demonstrate strong interpersonal communication.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated ability to handle confidential/sensitive information with discretion.
Preferred Qualifications
Experience working in higher education.
Experience with Microsoft Excel including formulas.
Working Conditions
Anticipated schedule is Monday – Friday 8:00 am – 4:30 pm with occasional evening hours during the first two weeks of each semester.
Work is performed in an office setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty, staff and public in person, by telephone and computers.
Employment Status
Full-time, non-exempt position with comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement and tuition remission; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Salary will be determined/based on the candidate’s education and experience.
The wage range for this position begins at $16.32/hr.
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Please describe your customer service experience as well as examples when you have had to utilize problem-solving skills.
Please share your experience working with Google Suite, Excel, and Word.
Please describe your experience working with money and balancing accounts or invoices.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Priority screening is set to begin on Monday, January 13, 2025. Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Clark College is currently accepting applications for part-time, permanent hourly Classified Checkstand Operator positions to work approximately 17 hours a week. These positions support the Bookstore and will work in multiple of the following areas: Cashier, Order Packaging, Order Pickup, General Merchandise, and Textbooks.
Hours may vary between 0-40 hours per week depending on the quarterly fluctuations of the department. Hours vary Monday-Friday, between 6:30 am and 6:30pm with the possibility of working beyond those hours for occasional evening and weekend shifts. The work may be sporadic. During peak times, such as start of term, work will be more frequent. During slower times, there may be weeks with little to no work hours (e xample: we may work you the first two weeks of the term several days but have no hours for you for several weeks following).
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITES:
Greet, welcome, and assist all store guests.
Provide exemplary customer service to a diverse population: in-person, via email and over the phone.
Maintain cleanliness standards of department area and the store.
Assist supervisors with data entry, purchasing, record keeping, inventory, receiving, and other clerical support, as directed
Assist staff with department projects and activities.
Be knowledgeable and informed regarding products and services offered by each department and the store.
Prepare and price merchandise for sale.
Clean, stock, and rotate merchandise and displays.
Set-up and move merchandise displays and fixtures.
Set textbook shelves & pull books from shelves for vendor returns (requires heavy lifting).
Help with store/textbook inventory practices and Book Buyback.
Assist with student inquiries about books/course materials.
Perform other duties as assigned.
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
High School diploma or equivalent.
Proficiency and a working knowledge of Microsoft Office applications: Word, and Outlook.
Proficiency and a working knowledge of internet navigation with varied search engines.
Reliable transportation to and from work.
JOB READINESS/WORKING CONDITIONS:
Flexibility and willingness to work a variety of hours to meet business needs
Ability to work with minimal supervision and willingness to learn new processes as it relates to duties.
Ability to prioritize and meet deadlines, while maintaining accuracy and attention to detail.
Ability and willingness to bend/stoop/stand/sit for the length of the shift and lift to 50lbs.
Ability to maintain the cleanliness and presentation standards of the business.
Ability to learn and operate the inventory management system as it relates to duties.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
This position is represented by Washington Public Employees Association.
Prior to a new hire, a background check including criminal record history will be conducted which includes a sexual misconduct background check as required under RCW 28B.112.080 . Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position .
SALARY RANGE: $16.60 - $20.94/hour. | Step C-M | Range: 30 | Code: 227E
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases .
APPLICATION DEADLINE:
Required application materials must be completed and submitted online by 3 p.m., October 28, 2024.
REQUIRED ONLINE APPLICATION MATERIALS:
Clark College online application
Current resume, with a minimum of three (3) references listed.
Responses to the supplemental questions included in the online application process.
Please apply online at www.clark.edu/jobs .
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu .
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php .
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office.
Our Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Michelle Jenkins, Director of Labor and Compliance, 360-992-2317, MLJenkins@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
October 18, 2024
24-00135
Oct 18, 2024
Part time
Clark College is currently accepting applications for part-time, permanent hourly Classified Checkstand Operator positions to work approximately 17 hours a week. These positions support the Bookstore and will work in multiple of the following areas: Cashier, Order Packaging, Order Pickup, General Merchandise, and Textbooks.
Hours may vary between 0-40 hours per week depending on the quarterly fluctuations of the department. Hours vary Monday-Friday, between 6:30 am and 6:30pm with the possibility of working beyond those hours for occasional evening and weekend shifts. The work may be sporadic. During peak times, such as start of term, work will be more frequent. During slower times, there may be weeks with little to no work hours (e xample: we may work you the first two weeks of the term several days but have no hours for you for several weeks following).
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITES:
Greet, welcome, and assist all store guests.
Provide exemplary customer service to a diverse population: in-person, via email and over the phone.
Maintain cleanliness standards of department area and the store.
Assist supervisors with data entry, purchasing, record keeping, inventory, receiving, and other clerical support, as directed
Assist staff with department projects and activities.
Be knowledgeable and informed regarding products and services offered by each department and the store.
Prepare and price merchandise for sale.
Clean, stock, and rotate merchandise and displays.
Set-up and move merchandise displays and fixtures.
Set textbook shelves & pull books from shelves for vendor returns (requires heavy lifting).
Help with store/textbook inventory practices and Book Buyback.
Assist with student inquiries about books/course materials.
Perform other duties as assigned.
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
High School diploma or equivalent.
Proficiency and a working knowledge of Microsoft Office applications: Word, and Outlook.
Proficiency and a working knowledge of internet navigation with varied search engines.
Reliable transportation to and from work.
JOB READINESS/WORKING CONDITIONS:
Flexibility and willingness to work a variety of hours to meet business needs
Ability to work with minimal supervision and willingness to learn new processes as it relates to duties.
Ability to prioritize and meet deadlines, while maintaining accuracy and attention to detail.
Ability and willingness to bend/stoop/stand/sit for the length of the shift and lift to 50lbs.
Ability to maintain the cleanliness and presentation standards of the business.
Ability to learn and operate the inventory management system as it relates to duties.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
This position is represented by Washington Public Employees Association.
Prior to a new hire, a background check including criminal record history will be conducted which includes a sexual misconduct background check as required under RCW 28B.112.080 . Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position .
SALARY RANGE: $16.60 - $20.94/hour. | Step C-M | Range: 30 | Code: 227E
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases .
APPLICATION DEADLINE:
Required application materials must be completed and submitted online by 3 p.m., October 28, 2024.
REQUIRED ONLINE APPLICATION MATERIALS:
Clark College online application
Current resume, with a minimum of three (3) references listed.
Responses to the supplemental questions included in the online application process.
Please apply online at www.clark.edu/jobs .
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu .
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php .
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office.
Our Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Michelle Jenkins, Director of Labor and Compliance, 360-992-2317, MLJenkins@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
October 18, 2024
24-00135
Position: Guest Services Supervisor (Part-Time)
Reports To: Guest Services Manager
Compensation: 17 per hour
Position Summary:
The Guest Services Supervisor is responsible for operations relating to guest relations and overall guest experience. The Guest Services Supervisor is accountable for the daily supervision and tactical development of Guest Services front line employees as well as for ensuring all guest areas are at an acceptable level of cleanliness and safety. Guest Services Supervisor is additionally tasked with duties relating to the opening and closing of guest areas as well as cash management and deposits.
Critical Skills/Competencies:
Must be able to give direction and delegate responsibilities
Ability to work in a fast paced, complex environment
Previous management or leadership experience preferred
Customer service experience required, preferably in a service environment
Excellent oral and written communication skills
Proficiency in POS and Microsoft Office Applications
Qualifications:
High School Degree or equivalent experience
Minimum of three days of full availability
Essential Duties and Responsibilities:
Effectively leads the Guest Services staff to ensure that excellent aquarium operations are consistently achieved
Leads team by delegating duties, assigning specific tasks and ensuring staff and work stations are prepared for each day
Organize daily schedules and logistics based on operational needs and available staff
Responsible for the tactical training and development of Explorers and Explorer Guides
Contributes to a team environment by recognizing and reinforcing individual and team accomplishments
Follows and enforces cash control procedures and guidelines
Responsible for the daily financial reporting
Handles sensitive guest recovery operations
Troubleshoot and report minor/major technical issues related to EECO Voyager operations
Assist with timecards and proper payroll accounting
Follows LLPA operational policy and procedures, including those for cash handling and safety/security, to ensure the safety of all team members and guests during each shift
Acts with integrity, honesty, and knowledge that promotes the culture of LLPA
Must be knowledgeable in assigned areas relating to Guest Services and/or Guest Experiences in order to lead where needed
Maintains cleanliness and organization throughout the aquarium public areas and ensure proper set up and closure of the entire guest area including Welcome Center, lobby, virtual reality experience, play center, restrooms, plaza and all public halls
Works as a team to prepare aquarium guest areas for each day
Ability to manage time effectively while meeting all job responsibilities
Maintains a positive work environment for team members and guests each day
Ensures that Explorers and Explorer Guides maintain high standards of quality, safety, consistency, and efficiency.
Coordinates with Education Department to process incoming field trips
Handles incident report information gathering and initial paper work
Scope of Position:
Schedule includes weekends, evenings, and holidays, excluding Thanksgiving Day and Christmas Shifts are typically 10-hours in length to cover operational needs.
May be required to work beyond your scheduled shift, depending on special events and staff attendance
Works a variable shift, depending on departmental needs
Other duties as assigned
Special Working Conditions:
Interacts with diverse populations and a wide variety of staff
Noisy workspaces, large crowds, along with cool and warm environments
While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time. The overall work environment while performing this job includes exposure to weather conditions and the noise level is usually moderate. The employee is expected to adhere to all policies and to act as a role model in the adherence to the policies.
Aug 19, 2024
Part time
Position: Guest Services Supervisor (Part-Time)
Reports To: Guest Services Manager
Compensation: 17 per hour
Position Summary:
The Guest Services Supervisor is responsible for operations relating to guest relations and overall guest experience. The Guest Services Supervisor is accountable for the daily supervision and tactical development of Guest Services front line employees as well as for ensuring all guest areas are at an acceptable level of cleanliness and safety. Guest Services Supervisor is additionally tasked with duties relating to the opening and closing of guest areas as well as cash management and deposits.
Critical Skills/Competencies:
Must be able to give direction and delegate responsibilities
Ability to work in a fast paced, complex environment
Previous management or leadership experience preferred
Customer service experience required, preferably in a service environment
Excellent oral and written communication skills
Proficiency in POS and Microsoft Office Applications
Qualifications:
High School Degree or equivalent experience
Minimum of three days of full availability
Essential Duties and Responsibilities:
Effectively leads the Guest Services staff to ensure that excellent aquarium operations are consistently achieved
Leads team by delegating duties, assigning specific tasks and ensuring staff and work stations are prepared for each day
Organize daily schedules and logistics based on operational needs and available staff
Responsible for the tactical training and development of Explorers and Explorer Guides
Contributes to a team environment by recognizing and reinforcing individual and team accomplishments
Follows and enforces cash control procedures and guidelines
Responsible for the daily financial reporting
Handles sensitive guest recovery operations
Troubleshoot and report minor/major technical issues related to EECO Voyager operations
Assist with timecards and proper payroll accounting
Follows LLPA operational policy and procedures, including those for cash handling and safety/security, to ensure the safety of all team members and guests during each shift
Acts with integrity, honesty, and knowledge that promotes the culture of LLPA
Must be knowledgeable in assigned areas relating to Guest Services and/or Guest Experiences in order to lead where needed
Maintains cleanliness and organization throughout the aquarium public areas and ensure proper set up and closure of the entire guest area including Welcome Center, lobby, virtual reality experience, play center, restrooms, plaza and all public halls
Works as a team to prepare aquarium guest areas for each day
Ability to manage time effectively while meeting all job responsibilities
Maintains a positive work environment for team members and guests each day
Ensures that Explorers and Explorer Guides maintain high standards of quality, safety, consistency, and efficiency.
Coordinates with Education Department to process incoming field trips
Handles incident report information gathering and initial paper work
Scope of Position:
Schedule includes weekends, evenings, and holidays, excluding Thanksgiving Day and Christmas Shifts are typically 10-hours in length to cover operational needs.
May be required to work beyond your scheduled shift, depending on special events and staff attendance
Works a variable shift, depending on departmental needs
Other duties as assigned
Special Working Conditions:
Interacts with diverse populations and a wide variety of staff
Noisy workspaces, large crowds, along with cool and warm environments
While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time. The overall work environment while performing this job includes exposure to weather conditions and the noise level is usually moderate. The employee is expected to adhere to all policies and to act as a role model in the adherence to the policies.
Space and Missile Defense Command
Redstone Arsenal, AL
This is a NH-2210-03 (GS-12/13) position.
Experience in serving as the Information Security Expert and Systems Administrator. Performs all aspects of network/system security planning, design and computer/communications equipment analysis.
Jul 08, 2024
Full time
This is a NH-2210-03 (GS-12/13) position.
Experience in serving as the Information Security Expert and Systems Administrator. Performs all aspects of network/system security planning, design and computer/communications equipment analysis.
LinkSquares is a fast-growing LegalTech software company, rated as one of “The Best Places to Work in 2023” by the Boston Business Journal and BuiltIn Boston. We’ve built an end-to-end AI-powered Contract Lifecycle Management (CLM) SaaS product suite used by some of the world's most prominent companies (Fitbit, Igloo, DraftKings, Cogito, and even the Boston Celtics).
Contracts are the lifeblood of business and power everything from revenue, obligations, financing activities, and reporting. At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal teams save time, cut costs, and improve business outcomes. We are a 300+ person company headquartered in downtown Boston.
About the Role
LinkSquares is looking for a Technical Customer Support Representative to join our Customer Support Team. Your primary focus will be answering cases from our customers via email and chat, as well as troubleshooting bugs that are identified by customers and internal teams.
Our Customer Support team is best-in-class. We’re looking for someone who is curious and technical with a growth mindset. We can teach you how to be a great Customer Support Rep, you need to be ready to learn and grow!
Responsibilities:
Work independently with customers across the LinkSquares customer base as a primary technical resource on issues reported with our product portfolio
Investigate, troubleshoot, identify, and test issues unique to each customer’s environment over email, chat, and scheduled calls
Exercise judgment in recommending solutions, workflows, and workarounds for customers by understanding their specific use cases within the technical constraints of the LinkSquares platform
Build, document, and share knowledge of internal tools to aid in troubleshooting
Maintain an orderly queue in our help desk, including picking up and handing off cases that are judged to require continued care at the end of the day
Share cases, trends, and processes with leadership that require additional attention
Build, maintain, and share subject matter expertise within the evolving LinkSquares product suite
Independently reproduce and file bug reports and collaborate with Customer Support Engineering to escalate these to our Build team for resolution
Work through team projects that contribute to team, department, and company goals
Study and learn the craft of Customer Support within a B2B SAAS company by working with other members of the Customer Support Team and under the supervision of the Customer Support Leadership Team
About You:
You enjoy helping people, even when it’s something small
You’re curious and tech-savvy with a willingness to learn and become proficient in the LinkSquares application and internal tools used for troubleshooting
You have strong problem-solving skills, able to troubleshoot and identify bugs reported by customers and internal teams
You possess excellent written and verbal communication skills, able to effectively communicate with customers and internal stakeholders
You’re detail-oriented with the ability to organize and prioritize tasks, ensuring an orderly queue in our help desk
You are a team player with the ability to collaborate and contribute to team projects when needed
About LinkSquares
Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/
For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what’s in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/ .
LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.
Jan 03, 2024
Full time
LinkSquares is a fast-growing LegalTech software company, rated as one of “The Best Places to Work in 2023” by the Boston Business Journal and BuiltIn Boston. We’ve built an end-to-end AI-powered Contract Lifecycle Management (CLM) SaaS product suite used by some of the world's most prominent companies (Fitbit, Igloo, DraftKings, Cogito, and even the Boston Celtics).
Contracts are the lifeblood of business and power everything from revenue, obligations, financing activities, and reporting. At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal teams save time, cut costs, and improve business outcomes. We are a 300+ person company headquartered in downtown Boston.
About the Role
LinkSquares is looking for a Technical Customer Support Representative to join our Customer Support Team. Your primary focus will be answering cases from our customers via email and chat, as well as troubleshooting bugs that are identified by customers and internal teams.
Our Customer Support team is best-in-class. We’re looking for someone who is curious and technical with a growth mindset. We can teach you how to be a great Customer Support Rep, you need to be ready to learn and grow!
Responsibilities:
Work independently with customers across the LinkSquares customer base as a primary technical resource on issues reported with our product portfolio
Investigate, troubleshoot, identify, and test issues unique to each customer’s environment over email, chat, and scheduled calls
Exercise judgment in recommending solutions, workflows, and workarounds for customers by understanding their specific use cases within the technical constraints of the LinkSquares platform
Build, document, and share knowledge of internal tools to aid in troubleshooting
Maintain an orderly queue in our help desk, including picking up and handing off cases that are judged to require continued care at the end of the day
Share cases, trends, and processes with leadership that require additional attention
Build, maintain, and share subject matter expertise within the evolving LinkSquares product suite
Independently reproduce and file bug reports and collaborate with Customer Support Engineering to escalate these to our Build team for resolution
Work through team projects that contribute to team, department, and company goals
Study and learn the craft of Customer Support within a B2B SAAS company by working with other members of the Customer Support Team and under the supervision of the Customer Support Leadership Team
About You:
You enjoy helping people, even when it’s something small
You’re curious and tech-savvy with a willingness to learn and become proficient in the LinkSquares application and internal tools used for troubleshooting
You have strong problem-solving skills, able to troubleshoot and identify bugs reported by customers and internal teams
You possess excellent written and verbal communication skills, able to effectively communicate with customers and internal stakeholders
You’re detail-oriented with the ability to organize and prioritize tasks, ensuring an orderly queue in our help desk
You are a team player with the ability to collaborate and contribute to team projects when needed
About LinkSquares
Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/
For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what’s in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/ .
LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.
Hello, It’s a part time job working from home and you can also set your hours of working because it pays $45/hour. The positions available are (Data Entry and Customer Service) which one are you applying for?
Nov 21, 2023
Part time
Hello, It’s a part time job working from home and you can also set your hours of working because it pays $45/hour. The positions available are (Data Entry and Customer Service) which one are you applying for?
Position Summary: This position will provide advanced IT Service Desk technical support for Kenan-Flagler faculty, staff, and students, providing timely support to customers via walk-in, phone, and email-based contacts. This position requires advanced technical knowledge of computers, operating systems, client-server, and cloud-based applications as well as comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support. This position will identify reoccurring problems and trends and recommend solutions to resolve. This position will serve as a technical resource for other technicians and may serve on a project team as an expert in a specialty area. This position will consult with Kenan-Flagler leadership, faculty, staff, students and higher-level IT technical specialists and analysts to resolve technical problems to support our teaching and research mission. This position requires strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Demonstration of commitment to providing excellent customer service is essential. Areas of IT Service Desk support include, but are not limited to:
* Consulting with Kenan-Flagler leadership, faculty, staff, students, peers and/or managers to develop requirements, solve advanced problems and/or proactively establish technical direction required to attain the teaching and research mission of the school. * Testing new innovative technologies, such as artificial intelligence and cloud applications, to ensure compatibility with Kenan-Flagler systems and applications as well as secure configuration that meets UNC Information Security Control Standards. * Collecting data for analytics, benchmarking, and trending. Develop Service Desk data reporting model. * Installing and configuring whole disk encryption (Bit locker) to provide data encryption at rest on Kenan-Flagler managed devices. * Configuring Sensitive User Group (SUG) computers and assisting with SUG employee security awareness orientation consultations. * Providing support, troubleshooting and end user training for Microsoft 365 cloud applications. * Training and mentoring student service desk apprentices. * Assisting clients with remote access and authentication (VPN\network connectivity, Multi-factor authentication/Multi-tenant access). * Providing live secondary classroom support services to support innovative teaching. * Assisting with compute equipment deployments and ensuring all IT Service Management asset details are entered/updated in the ITSM tool. * Installing and configuring hardware, software, printers to support professional business school clients. Compute device reimaging and software upgrades. Microsoft Windows, Apple MAC OS X operating systems support. * Managing Kenan-Flagler print servers and print queues. Required Qualifications, Competencies, and Experience: * Experience with cloud computing concepts and Microsoft 365 applications support * Experience supporting a hybrid office and remote work IT environment * Experience preparing and loading images on Windows and Apple computers. * Experience with ticket management in an IT Service Management (ITSM) system * Experience with support of Microsoft Windows and Apple OS support * Experience with supporting Networked Print servers and print queues * Demonstration of commitment to providing excellent customer service * Demonstration of strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Preferred Qualifications, Competencies, and Experience: * Familiarity with configuration and support of Bit locker drive encryption * Experience with end user training of Microsoft 365 applications, including Teams, SharePoint, and OneDrive * Experience with IT Service Management (ITSM) systems, SolarWinds and ServiceNow * Experience imaging and preparing Apple computers for deployment in an enterprise environment. JAMF and MDT experience preferred. * Experience working in an Academic IT environment. * Familiarity with Microsoft Active Directory * Experience triaging end user support calls related to information security * Ability to communicate effectively, both verbally and in writing. * Experience with technical solution development and consultation. Minimum Qualifications:
Graduation from high school and one year in the field of technology related to the position’s role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. - Journey level requires an additional six months experience - Advanced level requires an additional one year of experience.
Jul 28, 2023
Full time
Position Summary: This position will provide advanced IT Service Desk technical support for Kenan-Flagler faculty, staff, and students, providing timely support to customers via walk-in, phone, and email-based contacts. This position requires advanced technical knowledge of computers, operating systems, client-server, and cloud-based applications as well as comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support. This position will identify reoccurring problems and trends and recommend solutions to resolve. This position will serve as a technical resource for other technicians and may serve on a project team as an expert in a specialty area. This position will consult with Kenan-Flagler leadership, faculty, staff, students and higher-level IT technical specialists and analysts to resolve technical problems to support our teaching and research mission. This position requires strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Demonstration of commitment to providing excellent customer service is essential. Areas of IT Service Desk support include, but are not limited to:
* Consulting with Kenan-Flagler leadership, faculty, staff, students, peers and/or managers to develop requirements, solve advanced problems and/or proactively establish technical direction required to attain the teaching and research mission of the school. * Testing new innovative technologies, such as artificial intelligence and cloud applications, to ensure compatibility with Kenan-Flagler systems and applications as well as secure configuration that meets UNC Information Security Control Standards. * Collecting data for analytics, benchmarking, and trending. Develop Service Desk data reporting model. * Installing and configuring whole disk encryption (Bit locker) to provide data encryption at rest on Kenan-Flagler managed devices. * Configuring Sensitive User Group (SUG) computers and assisting with SUG employee security awareness orientation consultations. * Providing support, troubleshooting and end user training for Microsoft 365 cloud applications. * Training and mentoring student service desk apprentices. * Assisting clients with remote access and authentication (VPN\network connectivity, Multi-factor authentication/Multi-tenant access). * Providing live secondary classroom support services to support innovative teaching. * Assisting with compute equipment deployments and ensuring all IT Service Management asset details are entered/updated in the ITSM tool. * Installing and configuring hardware, software, printers to support professional business school clients. Compute device reimaging and software upgrades. Microsoft Windows, Apple MAC OS X operating systems support. * Managing Kenan-Flagler print servers and print queues. Required Qualifications, Competencies, and Experience: * Experience with cloud computing concepts and Microsoft 365 applications support * Experience supporting a hybrid office and remote work IT environment * Experience preparing and loading images on Windows and Apple computers. * Experience with ticket management in an IT Service Management (ITSM) system * Experience with support of Microsoft Windows and Apple OS support * Experience with supporting Networked Print servers and print queues * Demonstration of commitment to providing excellent customer service * Demonstration of strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Preferred Qualifications, Competencies, and Experience: * Familiarity with configuration and support of Bit locker drive encryption * Experience with end user training of Microsoft 365 applications, including Teams, SharePoint, and OneDrive * Experience with IT Service Management (ITSM) systems, SolarWinds and ServiceNow * Experience imaging and preparing Apple computers for deployment in an enterprise environment. JAMF and MDT experience preferred. * Experience working in an Academic IT environment. * Familiarity with Microsoft Active Directory * Experience triaging end user support calls related to information security * Ability to communicate effectively, both verbally and in writing. * Experience with technical solution development and consultation. Minimum Qualifications:
Graduation from high school and one year in the field of technology related to the position’s role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. - Journey level requires an additional six months experience - Advanced level requires an additional one year of experience.
R2065457 LCV EUCOM Poland: Operations Coordinator
Responsible for the completion of required reports in accordance with the established policies, procedures, systems, and requirements approved by the company. Under direct supervision, performs routine assignments as an entry level professional. Performs a wide range of administrative, office support, and coordination activities in support of Senior Operations Coordinator. Candidates must be a highly organized self-starter capable of working in a fast-paced, multi-discipline team environment with the ability to manage competing priorities to achieve goals. Must be familiar with the Program Management Office (PMO) Operations Desktop Operating Procedures (DOP) to include but not limited to: Employee Messages, Incident Reporting Requirements, Crisis Management Action Team, Situation Report, Aircraft Accident/Incident Emergency Response Plan, and Master Schedule of Work.
Skills required for this job are typically acquired through the completion of an undergraduate degree and 1 year of experience, or equivalent work experience in lieu of degree.
Requirements:
Must be fluent in written and spoken English
Must have 1+ years overseas deployment experience on a LOGCAP contingency environment assignment
Required minimum one-year previous Operations Specialist (LOGCAP) experience or equivalent Military experience
Requires working knowledge of Microsoft Office (Word, Visio, PowerPoint, Outlook, Excel, Teams, and SharePoint
Must possess general understanding of LOGCAP concept of operations to include Performance Work Statement (PWS) and associate technical exhibits
Supports Site Operations Department to fulfill contractual reporting requirements to the United States Government in accordance with contract and Task Order
Service Order / Customer Service experience and use of Maximo system preferred
Basis of Estimate (BOE) development experience a plus
In compliance with the U.S. federal government’s vaccine mandate, only candidates who are fully vaccinated for COVID-19 or have a reasonable accommodation or approved medical exception will be considered for this position.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Jun 21, 2023
Full time
R2065457 LCV EUCOM Poland: Operations Coordinator
Responsible for the completion of required reports in accordance with the established policies, procedures, systems, and requirements approved by the company. Under direct supervision, performs routine assignments as an entry level professional. Performs a wide range of administrative, office support, and coordination activities in support of Senior Operations Coordinator. Candidates must be a highly organized self-starter capable of working in a fast-paced, multi-discipline team environment with the ability to manage competing priorities to achieve goals. Must be familiar with the Program Management Office (PMO) Operations Desktop Operating Procedures (DOP) to include but not limited to: Employee Messages, Incident Reporting Requirements, Crisis Management Action Team, Situation Report, Aircraft Accident/Incident Emergency Response Plan, and Master Schedule of Work.
Skills required for this job are typically acquired through the completion of an undergraduate degree and 1 year of experience, or equivalent work experience in lieu of degree.
Requirements:
Must be fluent in written and spoken English
Must have 1+ years overseas deployment experience on a LOGCAP contingency environment assignment
Required minimum one-year previous Operations Specialist (LOGCAP) experience or equivalent Military experience
Requires working knowledge of Microsoft Office (Word, Visio, PowerPoint, Outlook, Excel, Teams, and SharePoint
Must possess general understanding of LOGCAP concept of operations to include Performance Work Statement (PWS) and associate technical exhibits
Supports Site Operations Department to fulfill contractual reporting requirements to the United States Government in accordance with contract and Task Order
Service Order / Customer Service experience and use of Maximo system preferred
Basis of Estimate (BOE) development experience a plus
In compliance with the U.S. federal government’s vaccine mandate, only candidates who are fully vaccinated for COVID-19 or have a reasonable accommodation or approved medical exception will be considered for this position.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
We are looking for a personable, motivated and detail-oriented person for our fast-paced tax office. Professional office experience a plus. Responsibilities may include: greeting clients, answering busy phones, scheduling appointments, filing, general knowledge of MS Word (data entry) and Excel.
Duties: * Prepares work to be accomplished by gathering and sorting department documents and information.
* Strong Military men and woman needed for this job also. * Verifies information by comparing information to original source; recalculating totals. * Completes documents by entering/typing data from source materials * Revises documents by entering/retyping edited data. * Verifies documents by proofreading and rechecking requirements. * Maintains historical records by filing documents. * Secures information by completing data base backups. * Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. * Maintains work flow by sorting and delivering information. * Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Data Entry Skills, Word Processing, Thoroughness, Supply Management, Organization, Typing, Attention to Detail, Decision Making, Informing Others, Internal Communications, Results Driven
Dec 23, 2022
Intern
We are looking for a personable, motivated and detail-oriented person for our fast-paced tax office. Professional office experience a plus. Responsibilities may include: greeting clients, answering busy phones, scheduling appointments, filing, general knowledge of MS Word (data entry) and Excel.
Duties: * Prepares work to be accomplished by gathering and sorting department documents and information.
* Strong Military men and woman needed for this job also. * Verifies information by comparing information to original source; recalculating totals. * Completes documents by entering/typing data from source materials * Revises documents by entering/retyping edited data. * Verifies documents by proofreading and rechecking requirements. * Maintains historical records by filing documents. * Secures information by completing data base backups. * Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. * Maintains work flow by sorting and delivering information. * Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Data Entry Skills, Word Processing, Thoroughness, Supply Management, Organization, Typing, Attention to Detail, Decision Making, Informing Others, Internal Communications, Results Driven
Bilingual Customer Care and Technical Support Re mote - US
We are hiring for remote, work from home opportunities with immediate availability covering a variety of schedules.
We are looking for technically skilled candidates with good problem-solving ability for the position of Help Desk Customer Service Advisor. The duties of this role include being a reference point for all IT-related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties.
Position responsibilities:
Resolving end user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner
Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
Troubleshooting hardware and software issues
Completing software installations
Establishing good relationships with all departments and colleagues
Serving as the first point of contact for customers seeking technical assistance over the phones, chats, and emails
Striving for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner
Managing and resolving identified client issues for assigned customer accounts
Documenting information into web-based ticketing system
Searching and navigating the knowledge base to identify appropriate resolution for client issues
Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
Projecting favorable image of the company to promote its objectives and goals that enhance client relationships
Participating in internal training programs to expand knowledge and support multiple clients
Providing delightful, efficient, and accurate resolutions to customer inquiries
Completing special projects as requested by management
Demonstrating empathy, patience, and flexibility during phone calls
The Candidate:
Requirements:
You must be able to work from home in a quiet, distraction-free environment without any conflicting responsibilities during your scheduled work shift
You must be fluent in both Spanish and English.
Your designated workspace must have DSL, Cable, or Fiber Internet that is hardwired into a modem/router via Ethernet (Dial-up, Wireless, or Satellite interview services cannot be used)
Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
Verified m inimum download speed 15 Mbps and minimum upload speed 5 Mbps
Ping less than 100 MS consistently that is dedicated to the workstation
Strong computer knowledge, including the ability to accurately type at least 25 wpm
Strong interpersonal skills and a very high degree of customer service ethic.
Ability to communicate clearly, both written and orally, with faculty, students, staff, and team members
Ability to walk customers through outlined problem-solving processes, using our knowledge base system
Ability to ask questions to determine nature of problem
Strong multi-tasking abilities while working in a fast- paced environment
Ability to perform remote troubleshooting
Ability to take inbound (voice) phone calls in a conversation heavy environment
Qualifications:
High School diploma or equivalent
Must be 18 years old or over
Excellent oral and written communication skills
Previous computer experience (building, configuring, troubleshooting)
Knowledge of internet applications
Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
Familiarity with education-related technologies
Ability to handle multiple job tasks at one time and escalate issues in a timely manner
Analytical orientation with strong attention to detai l
Preferred requirements/qualifications:
Some level of higher education completed
Customer service or contact center experience
Previous experience in the education industry and with e-learning technologies
Experience working in a technical help desk position
The Opportunity:
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about our company and career opportunities, please visit www.blackboard.com .
Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, VA, WI, WV
May 24, 2022
Full time
Bilingual Customer Care and Technical Support Re mote - US
We are hiring for remote, work from home opportunities with immediate availability covering a variety of schedules.
We are looking for technically skilled candidates with good problem-solving ability for the position of Help Desk Customer Service Advisor. The duties of this role include being a reference point for all IT-related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties.
Position responsibilities:
Resolving end user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner
Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
Troubleshooting hardware and software issues
Completing software installations
Establishing good relationships with all departments and colleagues
Serving as the first point of contact for customers seeking technical assistance over the phones, chats, and emails
Striving for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner
Managing and resolving identified client issues for assigned customer accounts
Documenting information into web-based ticketing system
Searching and navigating the knowledge base to identify appropriate resolution for client issues
Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
Projecting favorable image of the company to promote its objectives and goals that enhance client relationships
Participating in internal training programs to expand knowledge and support multiple clients
Providing delightful, efficient, and accurate resolutions to customer inquiries
Completing special projects as requested by management
Demonstrating empathy, patience, and flexibility during phone calls
The Candidate:
Requirements:
You must be able to work from home in a quiet, distraction-free environment without any conflicting responsibilities during your scheduled work shift
You must be fluent in both Spanish and English.
Your designated workspace must have DSL, Cable, or Fiber Internet that is hardwired into a modem/router via Ethernet (Dial-up, Wireless, or Satellite interview services cannot be used)
Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
Verified m inimum download speed 15 Mbps and minimum upload speed 5 Mbps
Ping less than 100 MS consistently that is dedicated to the workstation
Strong computer knowledge, including the ability to accurately type at least 25 wpm
Strong interpersonal skills and a very high degree of customer service ethic.
Ability to communicate clearly, both written and orally, with faculty, students, staff, and team members
Ability to walk customers through outlined problem-solving processes, using our knowledge base system
Ability to ask questions to determine nature of problem
Strong multi-tasking abilities while working in a fast- paced environment
Ability to perform remote troubleshooting
Ability to take inbound (voice) phone calls in a conversation heavy environment
Qualifications:
High School diploma or equivalent
Must be 18 years old or over
Excellent oral and written communication skills
Previous computer experience (building, configuring, troubleshooting)
Knowledge of internet applications
Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
Familiarity with education-related technologies
Ability to handle multiple job tasks at one time and escalate issues in a timely manner
Analytical orientation with strong attention to detai l
Preferred requirements/qualifications:
Some level of higher education completed
Customer service or contact center experience
Previous experience in the education industry and with e-learning technologies
Experience working in a technical help desk position
The Opportunity:
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about our company and career opportunities, please visit www.blackboard.com .
Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, VA, WI, WV
Associate Director of Communication and Information Systems
Reports To: Chief Information Officer
Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to help be the difference? If so, Hawkeye Community College has a great opportunity for you!
The Communication and Information Systems department is looking for an Associate Director to help manage the CIS team. While working in the CIS department, you are responsible for managing the system administration of the ERP and integration with legacy systems.
The Associate Director of Communication and Information Systems requires excellent customer relations skills and ability to manage the daily support of the college’s Ellucian Colleague ERP system and the ongoing evolution of its implementation as well as supplemental Enterprise Applications. Additionally, strong project management skills and a familiarity with relational data base management systems is required. This position also provides assistance to the Chief Information Officer and is the primary supervisor of the department in the Chief Information Officer’s absence.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve. Today, Hawkeye Community College service more than 25,000 individuals and awards almost 1,500 diplomas and degrees annually. Hawkeye has a community impact of $106 million and 1,400 jobs. Since 1966, the college has graduated more than 50,000 students, with 94 percent staying in Iowa.
Hawkeye Is located in the Cedar Valley, just south of Waterloo, Iowa. The growing cities of Waterloo and Cedar Falls, Iowa offer diverse cultural experiences and all the amenities of a big city with a small-town feel. There is always something to do, whether you want to attend a sporting event, go shopping, or go to a local restaurant. For additional information about Hawkeye Community College and the area surrounding campus, visit our website: Hawkeye Community College
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Provides leadership and direction in the management of a diverse portfolio of enterprise applications.
Works closely with the CIO of Communication and Information Services to ensure effective planning, strategies, and execution of key initiatives.
Provides and makes recommendations and assists in the selection of solutions to advance the technology posture.
Participates in the development, support, and enforcement of College technology policies and procedures.
Identifies enhancements for existing applications that can streamline and optimize processes.
Manages and mentors the application development and support staff while defining the appropriate organizational structure and providing technical leadership.
Works with business units and senior management to understand system requirements and business objectives in order to develop an enterprise roadmap for future application enhancements, upgrades and/or replacements.
Focuses on business value and quality of service while working to create efficiencies and reduce the cost of application development, maintenance and support.
Provides leadership for implementation planning and execution of software rollouts, upgrades and integrations.
Assists the CIO to manage relationships and negotiations with vendors and technology partners.
Establishes standards and methodologies for software development and enterprise services.
Assists in the development of disaster recovery and business continuity planning and testing.
Hires, supervises, develops, evaluates, and coaches staff.
Performs other duties as assigned.
Minimum Qualifications
Bachelor’s degree in Computer Science, Business Applications, or a related field and three years of related work experience or; seven years of a combination of related education, training, and work experience.
Demonstrated knowledge of SQL Server solutions.
Prior management of enterprise application development, implementation and support.
Demonstrated experience with both vendor applications and customized software.
Demonstrated ability to prioritize projects and manage resources.
Demonstrated excellent written and verbal communication skills to positively interact with students, faculty, staff and vendors.
Demonstrated ability to provide excellent customer service skills.
A demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable and including learning and working environment.
Preferred Qualifications
Experience with information systems in a 100+ user environment.
Experience with Colleague ERP Systems and Applications.
Experience in post-secondary education environment.
Building and leading teams in a range of technology implementations; ideally in a higher education or not-for-profit setting.
Employment Status
Full time, exempt position with comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPER (defined benefit) or TIAA (defined contribution). Salary will be commensurate with the applicant’s education and experience.
Working Conditions
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Application Procedure
Complete online application at www.hawkeyecollege.edu/employment Submit/upload a resume.
Submit/upload 3 references with 1 minimum from a current/past supervisor and a
Submit/Upload a cover letter that briefly addresses: Your work experience related to administrative applications, web-based applications, systems administration, and database management.
Your experience working in a team environment to complete a project.
Your specific experience from a current or former position and relate it to one of the responsibilities/duties.
How you stay abreast of current and emerging technologies as it relates to this position?
Submit online application and all required materials by Thursday, May 19, 2022. Preference will be given to applicants who apply on or before May 19th. The position will remain open until filled.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
May 02, 2022
Full time
Associate Director of Communication and Information Systems
Reports To: Chief Information Officer
Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to help be the difference? If so, Hawkeye Community College has a great opportunity for you!
The Communication and Information Systems department is looking for an Associate Director to help manage the CIS team. While working in the CIS department, you are responsible for managing the system administration of the ERP and integration with legacy systems.
The Associate Director of Communication and Information Systems requires excellent customer relations skills and ability to manage the daily support of the college’s Ellucian Colleague ERP system and the ongoing evolution of its implementation as well as supplemental Enterprise Applications. Additionally, strong project management skills and a familiarity with relational data base management systems is required. This position also provides assistance to the Chief Information Officer and is the primary supervisor of the department in the Chief Information Officer’s absence.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve. Today, Hawkeye Community College service more than 25,000 individuals and awards almost 1,500 diplomas and degrees annually. Hawkeye has a community impact of $106 million and 1,400 jobs. Since 1966, the college has graduated more than 50,000 students, with 94 percent staying in Iowa.
Hawkeye Is located in the Cedar Valley, just south of Waterloo, Iowa. The growing cities of Waterloo and Cedar Falls, Iowa offer diverse cultural experiences and all the amenities of a big city with a small-town feel. There is always something to do, whether you want to attend a sporting event, go shopping, or go to a local restaurant. For additional information about Hawkeye Community College and the area surrounding campus, visit our website: Hawkeye Community College
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Provides leadership and direction in the management of a diverse portfolio of enterprise applications.
Works closely with the CIO of Communication and Information Services to ensure effective planning, strategies, and execution of key initiatives.
Provides and makes recommendations and assists in the selection of solutions to advance the technology posture.
Participates in the development, support, and enforcement of College technology policies and procedures.
Identifies enhancements for existing applications that can streamline and optimize processes.
Manages and mentors the application development and support staff while defining the appropriate organizational structure and providing technical leadership.
Works with business units and senior management to understand system requirements and business objectives in order to develop an enterprise roadmap for future application enhancements, upgrades and/or replacements.
Focuses on business value and quality of service while working to create efficiencies and reduce the cost of application development, maintenance and support.
Provides leadership for implementation planning and execution of software rollouts, upgrades and integrations.
Assists the CIO to manage relationships and negotiations with vendors and technology partners.
Establishes standards and methodologies for software development and enterprise services.
Assists in the development of disaster recovery and business continuity planning and testing.
Hires, supervises, develops, evaluates, and coaches staff.
Performs other duties as assigned.
Minimum Qualifications
Bachelor’s degree in Computer Science, Business Applications, or a related field and three years of related work experience or; seven years of a combination of related education, training, and work experience.
Demonstrated knowledge of SQL Server solutions.
Prior management of enterprise application development, implementation and support.
Demonstrated experience with both vendor applications and customized software.
Demonstrated ability to prioritize projects and manage resources.
Demonstrated excellent written and verbal communication skills to positively interact with students, faculty, staff and vendors.
Demonstrated ability to provide excellent customer service skills.
A demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable and including learning and working environment.
Preferred Qualifications
Experience with information systems in a 100+ user environment.
Experience with Colleague ERP Systems and Applications.
Experience in post-secondary education environment.
Building and leading teams in a range of technology implementations; ideally in a higher education or not-for-profit setting.
Employment Status
Full time, exempt position with comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPER (defined benefit) or TIAA (defined contribution). Salary will be commensurate with the applicant’s education and experience.
Working Conditions
Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting. Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.
Application Procedure
Complete online application at www.hawkeyecollege.edu/employment Submit/upload a resume.
Submit/upload 3 references with 1 minimum from a current/past supervisor and a
Submit/Upload a cover letter that briefly addresses: Your work experience related to administrative applications, web-based applications, systems administration, and database management.
Your experience working in a team environment to complete a project.
Your specific experience from a current or former position and relate it to one of the responsibilities/duties.
How you stay abreast of current and emerging technologies as it relates to this position?
Submit online application and all required materials by Thursday, May 19, 2022. Preference will be given to applicants who apply on or before May 19th. The position will remain open until filled.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
University of South Carolina Upstate
University of South Carolina Upstate
Senior Information Security Engineer University of South Carolina Upstate STA01412PO21 Spartanburg, SC www.uscupstate.edu This position, the Senior Information Security Engineer, is the primary leader of information security efforts at the University of South Carolina Upstate ( USC Upstate) and reports directly to the Chief Information Officer. The Director of Information Security is responsible for designing security elements in IT environments, information systems, and data repositories and implementing security measures and practices that meet policies and standards to safeguard information and technology assets. A key competency of this position is to serve as subject matter expert in designing secure computing environment and consulting with users and management in identifying, selecting, and implementing technical controls. This role is also the Security Liaison for USC Upstate, which includes indirect responsibilities to the University of South Carolina Information Security office. This position requires a significant range of technology knowledge due to the projects and efforts it is directly responsible for overseeing which range in complexity, impact and scope across the University. The role addresses technology, process, data security, and regulatory compliance as it pertains to the safety and privacy of all institutional data. Establishes and maintains information security training and awareness programs.
Serves as a subject matter expert and consultant. Design security standards for the University. Analyzes, develops and executes processes and procedures that ensure all systems, products and services meet South Carolina security standards, service level agreements, and University requirements along with security plans which leads to advancement in security, efficiency, and cost savings.
Partners with functional teams to access technical feasibility and solutions of security systems and processes. Provide information security leadership on how to design and implement secure systems and processes through. Establishes information security training and awareness programs.
Monitors technology environment and investigates incidents in conjunction with the USC Information Security Office. Responsible for reporting and metrics based on security efforts, tools and baselines. Develops and validates baseline security configurations for technology environment system. Performs or coordinates information security risk and vulnerability reviews, including penetration tests and security design reviews on network infrastructure and applications.
Analyzes current processes and procedures to create security plans which lead to gains in security, efficiency, and reduction of risks. Manages projects and drives the implementation of new and redesigned tools, systems, processes, and audits to ensure institutional goals and compliance audits are achieved.
Responsible for designing security solutions that ensuring regulatory compliance which includes but not limited to: FERPA , HIPAA , PCI . DSS , PII (Personally Identifiable Information), and CJIS .
Assists in other duties and responsibilities as needed by colleagues in Division of Information Technology.
Minimum Qualifications: Bachelor’s degree in information technology systems, computer science, business administration or related fields and 4 years experience working in an information technology systems networking, information security, or related area; or equivalency. Successful background check is required.
Preferred Qualifications: Professional certifications such as CISSP , GSEC , CRISC , CIPT , GSTRT are preferred. Five plus years of experience in areas of information security administration, network administration and/or information technology administration.
Salary: $64,944 - $73,492; Salary commensurate with education and experience.
For more information and/or to apply, go to: https://uscjobs.sc.edu/postings/112764
The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.
Feb 15, 2022
Full time
Senior Information Security Engineer University of South Carolina Upstate STA01412PO21 Spartanburg, SC www.uscupstate.edu This position, the Senior Information Security Engineer, is the primary leader of information security efforts at the University of South Carolina Upstate ( USC Upstate) and reports directly to the Chief Information Officer. The Director of Information Security is responsible for designing security elements in IT environments, information systems, and data repositories and implementing security measures and practices that meet policies and standards to safeguard information and technology assets. A key competency of this position is to serve as subject matter expert in designing secure computing environment and consulting with users and management in identifying, selecting, and implementing technical controls. This role is also the Security Liaison for USC Upstate, which includes indirect responsibilities to the University of South Carolina Information Security office. This position requires a significant range of technology knowledge due to the projects and efforts it is directly responsible for overseeing which range in complexity, impact and scope across the University. The role addresses technology, process, data security, and regulatory compliance as it pertains to the safety and privacy of all institutional data. Establishes and maintains information security training and awareness programs.
Serves as a subject matter expert and consultant. Design security standards for the University. Analyzes, develops and executes processes and procedures that ensure all systems, products and services meet South Carolina security standards, service level agreements, and University requirements along with security plans which leads to advancement in security, efficiency, and cost savings.
Partners with functional teams to access technical feasibility and solutions of security systems and processes. Provide information security leadership on how to design and implement secure systems and processes through. Establishes information security training and awareness programs.
Monitors technology environment and investigates incidents in conjunction with the USC Information Security Office. Responsible for reporting and metrics based on security efforts, tools and baselines. Develops and validates baseline security configurations for technology environment system. Performs or coordinates information security risk and vulnerability reviews, including penetration tests and security design reviews on network infrastructure and applications.
Analyzes current processes and procedures to create security plans which lead to gains in security, efficiency, and reduction of risks. Manages projects and drives the implementation of new and redesigned tools, systems, processes, and audits to ensure institutional goals and compliance audits are achieved.
Responsible for designing security solutions that ensuring regulatory compliance which includes but not limited to: FERPA , HIPAA , PCI . DSS , PII (Personally Identifiable Information), and CJIS .
Assists in other duties and responsibilities as needed by colleagues in Division of Information Technology.
Minimum Qualifications: Bachelor’s degree in information technology systems, computer science, business administration or related fields and 4 years experience working in an information technology systems networking, information security, or related area; or equivalency. Successful background check is required.
Preferred Qualifications: Professional certifications such as CISSP , GSEC , CRISC , CIPT , GSTRT are preferred. Five plus years of experience in areas of information security administration, network administration and/or information technology administration.
Salary: $64,944 - $73,492; Salary commensurate with education and experience.
For more information and/or to apply, go to: https://uscjobs.sc.edu/postings/112764
The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.
Company Summary
At Forestry.io, we believe the web is one of humanity’s greatest achievements and our mission is to help people build a better web. We are a group of passionate self-starters who thrive on building cutting edge technology that has real impact for users. We are building a visual editing experience for content. Tina CMS is a tool kit focused on the JAMstack and Tina Cloud is a next-generation content management system with open-core content management solutions with a GraphQL API backed by Git.
Role Summary
We are looking for a Technical Support and Data Analyst who, preferably, has a basic/introductory understanding of web development (HTML/CSS, Git/GitHub, JAMstack, general troubleshooting. In this hybrid role, you will balance your time between these two areas, each taking priority as needed. You will provide a unique bridge of insight between customers, data, and the team. You not only provide the numbers, but also the context. You also fix bugs, help the team in larger projects, while connecting with users in a support capacity. You see the bigger picture while working in the details and share that view with the whole team.
This is a temporary role, projected to last 12-16 months. You will be filling in during a parental leave period, but will overlap and be trained by the person holding this role currently to get up to speed quickly.
What You’ll Do
Metrics and Analytics
Track and report on product usage metrics to gain a deeper understanding on how the users are interacting with the product and guide informed product decisions
Track and report on marketing analytics
Work with team to iterate on the strategy around what metrics we need to be collecting and analyzing
Monitor the data to identify patterns, glean insights, and develop user stories based on data
Work alongside the Product Manager to help guide product decisions by providing supporting analytics data
Amplify the data within the company so they know what the users are thinking
Connect the dots to user pain points and how to address them
Support
Provide a holistic approach to supporting Forestry.io users in their support needs
Troubleshoot issues with our customers by testing out their JAMstack sites
Answer user questions and help them navigate building their sites
Provide education to users around the product when needed
Dig into user base to understand what they will want/need in their transition to Tina
Identify support patterns and develop documentation or fixes to ensure issues don’t persist
Work with other members of the support team as needed
Skills and Experience
Experience in analytics, defining key metrics, and executing experiments that drive strategy
Experience building metric frameworks that lead to deeper understanding of user behavior
Understanding of web development including HTML/CSS, Git/GitHub, and the JAMstack
Previous experience with, or ability to learn Google Analytics, Segment, MixPanel and HubSpot
Jan 24, 2022
Seasonal
Company Summary
At Forestry.io, we believe the web is one of humanity’s greatest achievements and our mission is to help people build a better web. We are a group of passionate self-starters who thrive on building cutting edge technology that has real impact for users. We are building a visual editing experience for content. Tina CMS is a tool kit focused on the JAMstack and Tina Cloud is a next-generation content management system with open-core content management solutions with a GraphQL API backed by Git.
Role Summary
We are looking for a Technical Support and Data Analyst who, preferably, has a basic/introductory understanding of web development (HTML/CSS, Git/GitHub, JAMstack, general troubleshooting. In this hybrid role, you will balance your time between these two areas, each taking priority as needed. You will provide a unique bridge of insight between customers, data, and the team. You not only provide the numbers, but also the context. You also fix bugs, help the team in larger projects, while connecting with users in a support capacity. You see the bigger picture while working in the details and share that view with the whole team.
This is a temporary role, projected to last 12-16 months. You will be filling in during a parental leave period, but will overlap and be trained by the person holding this role currently to get up to speed quickly.
What You’ll Do
Metrics and Analytics
Track and report on product usage metrics to gain a deeper understanding on how the users are interacting with the product and guide informed product decisions
Track and report on marketing analytics
Work with team to iterate on the strategy around what metrics we need to be collecting and analyzing
Monitor the data to identify patterns, glean insights, and develop user stories based on data
Work alongside the Product Manager to help guide product decisions by providing supporting analytics data
Amplify the data within the company so they know what the users are thinking
Connect the dots to user pain points and how to address them
Support
Provide a holistic approach to supporting Forestry.io users in their support needs
Troubleshoot issues with our customers by testing out their JAMstack sites
Answer user questions and help them navigate building their sites
Provide education to users around the product when needed
Dig into user base to understand what they will want/need in their transition to Tina
Identify support patterns and develop documentation or fixes to ensure issues don’t persist
Work with other members of the support team as needed
Skills and Experience
Experience in analytics, defining key metrics, and executing experiments that drive strategy
Experience building metric frameworks that lead to deeper understanding of user behavior
Understanding of web development including HTML/CSS, Git/GitHub, and the JAMstack
Previous experience with, or ability to learn Google Analytics, Segment, MixPanel and HubSpot
Oregon Youth Authority (OYA) is currently seeking an Information Systems Specialist 4 - Principal IT Support Specialist to join a great team of professionals at our Central Office located at the Equitable Building in Salem, Oregon. As the new Principal IT Support Specialist you will be accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance, and coordination necessary to install computer software products, video conference unit systems, modify/repair hardware and resolve technical problems for the 1,000+ users located throughout the state of Oregon. The responsibilities of this position will vary depending on the daily workload and current projects.
Your Role:
Provides technical support by telephone, remote technology, and on-site to computer users statewide.
Investigate and diagnose computer-related problems reported by division staff across the state.
Analyzes system performance, error codes, diagnostic messages and resolves problems or conflicts.
Performance analysis is conducted regularly on PC's and to determine system performance levels.
Configures client software, i.e. ODBC drivers, Outlook and Exchange email access, protocols, adapters, and TN3270 host emulation.
Creates, maintains, and administers user logins to all OYA systems.
Assists in educating users on the desktop system best practices, application, and operating system functions.
Communicate major data system changes after determining programmatic impacts and establishing plans to coordinate any needed training or informational material.
Hardware/software vendors are contacted not only in the arena for new products but also a prime source of information on better utilization of current hardware and software.
Resolves intrusion, hacking, or virus incidents on user devices, this includes performing operating system and application patch management.
Plan division data system needs for PC and network development.
Image new computers and reimage computers as needed according to unit standards and specifications.
Coordinate with business units to implement desktop systems that utilize industry best practices to meet Agency objectives.
Deploy and integration of PC, laptops, video conference systems, and peripherals to a localized user base.
Working Conditions
Office environment – Majority of the time spent at a monitor, other computer equipment, or telephone.
Travel to field offices by car as required. Field office visits may require overnight accommodations based on location and level of duties performed.
Additional Information:
Open Until Filled: This recruitment will remain open until filled. Our first application screening is scheduled for November 10, 2021 at 8:30am, but we may close the announcement at any time after this date when we have received an adequate number of applications. We cannot guarantee that we will consider applications received after this screening date. We encourage interested applicants not to delay in applying.
Location : This position is located at the Central Office in Salem but will occasionally assist and provide backup support to other remote sites within Oregon.
Representation : This position is represented by the Service Employees International Union (SEIU/OPEU).
ABOUT OYA
At OYA, diversity, equity, and inclusion are more than just words on a page. To meet our mission and live our values as an agency, DEI must be at the heart of all we do. We support cultural competence, develop teams and cultivate leaders in ways that are equitable to everyone, especially people of color, those who identify as LGBTQ+, or those from other marginalized communities. We are explicit and intentional as we identify resources that all our youth and staff need to grow and prosper. Our DEI work connects closely with our culture of positive human development, with safe and supportive environments where everyone is held accountable and connected to their community. The end goal is to protect the public and reduce crime by holding youth accountable and providing opportunities for reformation in safe environments.
If you are looking to join a team that values individual and cultural differences, with the opportunity to contribute to youth reformation by enriching our workforce with diversity, OYA wants to hear from you! People of color, women, and other members of historically marginalized communities are strongly encouraged to apply!
Please take a moment to watch this quick video about Oregon Youth Authority, our team and our culture bit.ly/work4OYA . For more information please visit www.oregon.gov/oya .
What's in it for You? OYA values our employees. We believe that your time outside of the workplace is as valuable as it is inside the workplace. We offer a great work/life balance with flexible work schedules on most positions and a competitive benefits package , including low-cost, high-coverage health insurance , generous time-off, and a competitive retirement plan .
Discover more about working in Oregon state government by clicking here .
What We Are Looking For: (a) Three (3) years of information systems experience in: (agency will specify specific experience); OR (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in: (agency will specify specific experience).
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
Special Qualifications : (check the position description if there are any special license, certification, etc. needed for the position. This is where the bilingual language would go if it is REQUIRED for the position) Common ones we use:
Driving is an essential function of this position. A valid driver license and an acceptable driving record are required for this position. We will conduct pre-employment driving records checks on our final candidate(s).
Current certification in CompTIA A+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam).
Current certification in CompTIA Network+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam);
Information Technology Infrastructure Library (ITIL) Foundations or pass certification exam within 12 months of hire date (OYA will pay for training and certification exam).
REQUIRED SKILLS:
Excellent customer service skills.
Effective team participation skills.
Values diversity, equity, and inclusion (DEI) efforts and working with diverse populations.
DESIRED ATTRIBUTES/APPLICATION SCORING CRITERIA : In addition to your related work experience and education, we will use the attributes below as part of final scoring to advance those that qualify to the interview portion.
Experience supporting Windows 10 and Microsoft 365
Experience with imaging computers via SCCM
Experience with ITIL framework and ITSM
Experience with Active Directory administration
How to apply:
Please go to oregonjobs.org and search job announcement REQ-79044.
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we are here to serve. OYA is an equal opportunity and affirmative action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be individualized based on merit, competence, performance, and business need.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.” The more diverse we are, the better our work will be.
Oct 21, 2021
Full time
Oregon Youth Authority (OYA) is currently seeking an Information Systems Specialist 4 - Principal IT Support Specialist to join a great team of professionals at our Central Office located at the Equitable Building in Salem, Oregon. As the new Principal IT Support Specialist you will be accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance, and coordination necessary to install computer software products, video conference unit systems, modify/repair hardware and resolve technical problems for the 1,000+ users located throughout the state of Oregon. The responsibilities of this position will vary depending on the daily workload and current projects.
Your Role:
Provides technical support by telephone, remote technology, and on-site to computer users statewide.
Investigate and diagnose computer-related problems reported by division staff across the state.
Analyzes system performance, error codes, diagnostic messages and resolves problems or conflicts.
Performance analysis is conducted regularly on PC's and to determine system performance levels.
Configures client software, i.e. ODBC drivers, Outlook and Exchange email access, protocols, adapters, and TN3270 host emulation.
Creates, maintains, and administers user logins to all OYA systems.
Assists in educating users on the desktop system best practices, application, and operating system functions.
Communicate major data system changes after determining programmatic impacts and establishing plans to coordinate any needed training or informational material.
Hardware/software vendors are contacted not only in the arena for new products but also a prime source of information on better utilization of current hardware and software.
Resolves intrusion, hacking, or virus incidents on user devices, this includes performing operating system and application patch management.
Plan division data system needs for PC and network development.
Image new computers and reimage computers as needed according to unit standards and specifications.
Coordinate with business units to implement desktop systems that utilize industry best practices to meet Agency objectives.
Deploy and integration of PC, laptops, video conference systems, and peripherals to a localized user base.
Working Conditions
Office environment – Majority of the time spent at a monitor, other computer equipment, or telephone.
Travel to field offices by car as required. Field office visits may require overnight accommodations based on location and level of duties performed.
Additional Information:
Open Until Filled: This recruitment will remain open until filled. Our first application screening is scheduled for November 10, 2021 at 8:30am, but we may close the announcement at any time after this date when we have received an adequate number of applications. We cannot guarantee that we will consider applications received after this screening date. We encourage interested applicants not to delay in applying.
Location : This position is located at the Central Office in Salem but will occasionally assist and provide backup support to other remote sites within Oregon.
Representation : This position is represented by the Service Employees International Union (SEIU/OPEU).
ABOUT OYA
At OYA, diversity, equity, and inclusion are more than just words on a page. To meet our mission and live our values as an agency, DEI must be at the heart of all we do. We support cultural competence, develop teams and cultivate leaders in ways that are equitable to everyone, especially people of color, those who identify as LGBTQ+, or those from other marginalized communities. We are explicit and intentional as we identify resources that all our youth and staff need to grow and prosper. Our DEI work connects closely with our culture of positive human development, with safe and supportive environments where everyone is held accountable and connected to their community. The end goal is to protect the public and reduce crime by holding youth accountable and providing opportunities for reformation in safe environments.
If you are looking to join a team that values individual and cultural differences, with the opportunity to contribute to youth reformation by enriching our workforce with diversity, OYA wants to hear from you! People of color, women, and other members of historically marginalized communities are strongly encouraged to apply!
Please take a moment to watch this quick video about Oregon Youth Authority, our team and our culture bit.ly/work4OYA . For more information please visit www.oregon.gov/oya .
What's in it for You? OYA values our employees. We believe that your time outside of the workplace is as valuable as it is inside the workplace. We offer a great work/life balance with flexible work schedules on most positions and a competitive benefits package , including low-cost, high-coverage health insurance , generous time-off, and a competitive retirement plan .
Discover more about working in Oregon state government by clicking here .
What We Are Looking For: (a) Three (3) years of information systems experience in: (agency will specify specific experience); OR (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in: (agency will specify specific experience).
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
Special Qualifications : (check the position description if there are any special license, certification, etc. needed for the position. This is where the bilingual language would go if it is REQUIRED for the position) Common ones we use:
Driving is an essential function of this position. A valid driver license and an acceptable driving record are required for this position. We will conduct pre-employment driving records checks on our final candidate(s).
Current certification in CompTIA A+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam).
Current certification in CompTIA Network+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam);
Information Technology Infrastructure Library (ITIL) Foundations or pass certification exam within 12 months of hire date (OYA will pay for training and certification exam).
REQUIRED SKILLS:
Excellent customer service skills.
Effective team participation skills.
Values diversity, equity, and inclusion (DEI) efforts and working with diverse populations.
DESIRED ATTRIBUTES/APPLICATION SCORING CRITERIA : In addition to your related work experience and education, we will use the attributes below as part of final scoring to advance those that qualify to the interview portion.
Experience supporting Windows 10 and Microsoft 365
Experience with imaging computers via SCCM
Experience with ITIL framework and ITSM
Experience with Active Directory administration
How to apply:
Please go to oregonjobs.org and search job announcement REQ-79044.
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we are here to serve. OYA is an equal opportunity and affirmative action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be individualized based on merit, competence, performance, and business need.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.” The more diverse we are, the better our work will be.
Pay Grade: 105
Job Code: TBD
FLSA Status: Non-Exempt
JOB SUMMARY
This position is responsible for maintaining the daily operations of and provides user support for desktop computing, including all associated peripherals, computer hardware, software, and cellphones.
ESSENTIAL JOB FUNCTIONS
Provides primary help desk support; proactively monitors and manages the Helpdesk ticketing system.
Provides day to day support for users, hardware and software within the city at multiple sites. Ensures network, PC hardware, software and peripherals are maintained.
Maintains and troubleshoots workstations and applications. Sets up new computers (workstations and laptops), mobile devices, tablets, cell phones, printers, scanners, copiers, projectors, and other assorted hardware, software, and network devices. Performs maintenance and upgrades. Images and reimages PCs as needed for deployment.
Maintains security and protection of systems with standard AV and Malware protection. Monitors and removes threats
Assists with the maintenance of VoIP telephone systems.
Provides troubleshooting, problem analysis assistance, and instruction to City staff with computer and other IT equipment problems;
Maintains the City’s information technology inventory; monitors hardware, warranty and support information, software programs and licensing compliance;
Troubleshoots and configures the user’s printing environment.
Assign user IDs, access cards and monitoring security hardware and communications;
Performs other related duties as necessary.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires an Associate’s Degree in Computer Science; and two (2) year of work experience in related field; equivalent combination of education and experience.
KNOWLEDGE, SKILLS AND ABILITIES
Various Windows operating systems and alternate operating systems such as Mac, IOS, or other
Microsoft Office, database concepts, multimedia applications.
Standard business applications such as financial management applications, Adobe PDF and Document management systems.
Security software such as Enterprise Antivirus software.
Help desk support and ticketing software.
Basic network services, including DNS, TCPIP, WINS, DHCP, and World Wide Web.
PC Imaging software.
VoIP systems and telephone device maintenance.
Basic teaching and training techniques.
Work collaboratively and effectively with various departments.
Excellent customer service skills and a positive attitude.
PHYSICAL DEMANDS
The work is light work and requires crawling, crouching, and walking.
WORK ENVIRONMENT
Incumbent works in a safe and secure work environment that may periodically have unpredicted requirements or demands.
Jul 21, 2021
Full time
Pay Grade: 105
Job Code: TBD
FLSA Status: Non-Exempt
JOB SUMMARY
This position is responsible for maintaining the daily operations of and provides user support for desktop computing, including all associated peripherals, computer hardware, software, and cellphones.
ESSENTIAL JOB FUNCTIONS
Provides primary help desk support; proactively monitors and manages the Helpdesk ticketing system.
Provides day to day support for users, hardware and software within the city at multiple sites. Ensures network, PC hardware, software and peripherals are maintained.
Maintains and troubleshoots workstations and applications. Sets up new computers (workstations and laptops), mobile devices, tablets, cell phones, printers, scanners, copiers, projectors, and other assorted hardware, software, and network devices. Performs maintenance and upgrades. Images and reimages PCs as needed for deployment.
Maintains security and protection of systems with standard AV and Malware protection. Monitors and removes threats
Assists with the maintenance of VoIP telephone systems.
Provides troubleshooting, problem analysis assistance, and instruction to City staff with computer and other IT equipment problems;
Maintains the City’s information technology inventory; monitors hardware, warranty and support information, software programs and licensing compliance;
Troubleshoots and configures the user’s printing environment.
Assign user IDs, access cards and monitoring security hardware and communications;
Performs other related duties as necessary.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Requires an Associate’s Degree in Computer Science; and two (2) year of work experience in related field; equivalent combination of education and experience.
KNOWLEDGE, SKILLS AND ABILITIES
Various Windows operating systems and alternate operating systems such as Mac, IOS, or other
Microsoft Office, database concepts, multimedia applications.
Standard business applications such as financial management applications, Adobe PDF and Document management systems.
Security software such as Enterprise Antivirus software.
Help desk support and ticketing software.
Basic network services, including DNS, TCPIP, WINS, DHCP, and World Wide Web.
PC Imaging software.
VoIP systems and telephone device maintenance.
Basic teaching and training techniques.
Work collaboratively and effectively with various departments.
Excellent customer service skills and a positive attitude.
PHYSICAL DEMANDS
The work is light work and requires crawling, crouching, and walking.
WORK ENVIRONMENT
Incumbent works in a safe and secure work environment that may periodically have unpredicted requirements or demands.
This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
Assesses customer needs in scheduling and issuing a variety of service order requests;
Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
Determines and obtains security deposits for new business accounts;
Promotes, explains, and sets up customer service programs;
Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
High School Graduate or GED
0 to 2+ years related experience;
Knowledge of basic math to add, subtract, multiply, and divide;
Knowledge of Business Office policies and procedures;
Knowledge of personal computer and related software;
Knowledge of and the ability to use good telephone skills and etiquette;
Skilled in relating interpersonally;
Ability to read and understand written policies;
Ability to follow written and oral instructions;
Ability to communicate effectively orally and in writing;
Ability to handle emergencies and stressful situations.
Bilingual Spanish speaking is a plus but not required.
The Company is actively seeking United States military veterans who meet the qualifications outlined above
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
Jul 20, 2021
Full time
This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
Assesses customer needs in scheduling and issuing a variety of service order requests;
Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
Determines and obtains security deposits for new business accounts;
Promotes, explains, and sets up customer service programs;
Responds to emergency calls and issues appropriate orders
Required Knowledge, Skills, Abilities & Experience
High School Graduate or GED
0 to 2+ years related experience;
Knowledge of basic math to add, subtract, multiply, and divide;
Knowledge of Business Office policies and procedures;
Knowledge of personal computer and related software;
Knowledge of and the ability to use good telephone skills and etiquette;
Skilled in relating interpersonally;
Ability to read and understand written policies;
Ability to follow written and oral instructions;
Ability to communicate effectively orally and in writing;
Ability to handle emergencies and stressful situations.
Bilingual Spanish speaking is a plus but not required.
The Company is actively seeking United States military veterans who meet the qualifications outlined above
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%Travel Up to 25%
Other Working Conditions
OREGON YOUTH AUTHORITY
Sr. Principal IT Support Specialist - ISS5 (Relocation Assistance Available!)
Salem - CENTRAL OFFICE
OYA Welcomes You To Join Our Team as the next Sr. Principal IT Support Specialist!
OYA's Information Services Department is recruiting for a full-time, permanent Sr. Principal IT Support Specialist to provide support of client/server hardware and software systems and network, and the associated infrastructures required for maximum systems and applications availability.
This position assists users and answers uncommon questions, which may be referred from other IS staff or require on-site analysis or extensive remote diagnosis and deals with recurring problems or have widespread consequences and implications to the overall system. These problems require actual system fixes rather than correcting operator errors. When resolving conflicts, it is essential to prioritize problems and solutions for OYA users. As the Sr. Principal IT Support Specialist, you will provide software fixes and physically repair hardware and equipment and conduct formal and informal training for assigned infrastructures.
Your Role as Sr. Principal IT Support Specialist
Provides technical support by telephone and on-site to computer users statewide.
Analyzes system performance, error codes, diagnostic messages, and resolves problems or conflicts.
Conducts performance analysis regularly on computers to determine system performance levels and remediation services as needed.
Conducts both formal and informal training for users and local system representatives.
Configures client software i.e. Outlook, Exchange, and e-mail access.
Performs high level technical support for all OYA offices located throughout the State of Oregon.
Typically deals with problems that are recurring or have widespread consequences and those that require actual system fixes rather than eliminating operator errors.
Contacts hardware/software vendors for new products and the prime source of information on better utilization of current hardware and software.
Investigates, evaluates and tests information gained from vendor contacts upon request.
Writes installation documentation and maintains knowledge library.
Resolves intrusion, hacking or virus incidents on user devices.
Monitors stability of software, diagnoses, and solves problems.
Install, modify, and monitor multiple Local Area Networks (LANs), which evolve continuously, to incorporate changes or enhancements while maintaining the integrity of existing systems.
Coordinates with the State Data Center, business applications, and database administration functions to implement systems that utilize industry best practices to meet agency objectives.
Creates detailed system test plans and coordinates and performs in-depth testing, including end-user reviews, for modified and new systems.
Builds an implementation plan and creates documentation.
Conducts business analysis and research on significant portions of a large system or on a new process within an established business.
Participates in tactical planning, considering issues such as conflicts with other projects, system upgrades, operational needs, and implementation timeframes.
Additional Information:
Open Until Filled : This recruitment will remain open until filled. Our first application screening is scheduled for June 8, 2021 at 8:30am, but we may close the announcement at any time after this date when we have received an adequate number of applications. We cannot guarantee that we will consider applications received after this screening date. We encourage interested applicants not to delay in applying.
Location : This position is located at the Central Office in Salem but will occasionally assist and provide backup support to other remote sites within Oregon.
Representation : This position is represented by the Service Employees International Union (SEIU/OPEU).
ABOUT OYA
At OYA, diversity, equity, and inclusion are more than just words on a page. To meet our mission and live our values as an agency, DEI must be at the heart of all we do. We support cultural competence, develop teams and cultivate leaders in ways that are equitable to everyone, especially people of color, those who identify as LGBTQ+, or those from other marginalized communities. We are explicit and intentional as we identify resources that all our youth and staff need to grow and prosper. Our DEI work connects closely with our culture of positive human development, with safe and supportive environments where everyone is held accountable and connected to their community. The end goal is to protect the public and reduce crime by holding youth accountable and providing opportunities for reformation in safe environments.
If you are looking to join a team that values individual and cultural differences, with the opportunity to contribute to youth reformation by enriching our workforce with diversity, OYA wants to hear from you! People of color, women, and other members of historically marginalized communities are strongly encouraged to apply!
Please take a moment to watch this quick video about Oregon Youth Authority, our team and our culture bit.ly/work4OYA . For more information please visit www.oregon.gov/oya .
What's in it for You? OYA values our employees. We believe that your time outside of the workplace is as valuable as it is inside the workplace. We offer a great work/life balance with flexible work schedules on most positions and a competitive benefits package , including low-cost, high-coverage health insurance , generous time-off, and a competitive retirement plan .
Discover more about working in Oregon state government by clicking here .
What You Need To Qualify:
(a) Four (4) years of information systems experience in professional hands-on experience troubleshooting, and independently resolving moderately complex PC hardware and software problems ; OR (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in professional hands-on experience troubleshooting, and independently resolving moderately complex PC hardware and software problems ; OR
(c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.
SPECIAL QUALIFICATIONS
Driving is an essential function of this position. A valid driver license and an acceptable driving record are required for this position. We will conduct pre-employment driving records checks on our final candidate(s).
Current certification in CompTIA A+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam).
Current certification in CompTIA Network+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam);
Information Technology Infrastructure Library (ITIL) Foundations or pass certification exam within 12 months of hire date (OYA will pay for training and certification exam).
Desired Attributes/Application Scoring Criteria: In addition to your related work experience and education, we will use the attributes below to determine whom to interview.
Knowledge and experience to provide system support in Microsoft desktop operating systems, Active Directory, and other Enterprise Class systems. This position must have advanced knowledge of supporting systems in a diverse networked environment.
Strong background in IT service delivery with a track record of meeting business requirements and SLAs
Expert knowledge of Windows 10 and productivity software (MS Office365).
Solid understanding of AD, Domains, and inter-connectivity technologies such as TCI/IP and DHCP
How to apply:
Please see link below to take you directly to the State of Oregon job website. Or click here.
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we are here to serve. OYA is an equal opportunity and affirmative action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be individualized based on merit, competence, performance, and business need.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.” The more diverse we are, the better our work will be.
Applicants with a disability may request a reasonable accommodation to participate in the hiring process. For assistance regarding reasonable accommodation or for alternative format please contact OYA Recruitment at 503-373-7301. Oregon Relay Service can be reached by calling 7-1-1.
Jul 20, 2021
Full time
OREGON YOUTH AUTHORITY
Sr. Principal IT Support Specialist - ISS5 (Relocation Assistance Available!)
Salem - CENTRAL OFFICE
OYA Welcomes You To Join Our Team as the next Sr. Principal IT Support Specialist!
OYA's Information Services Department is recruiting for a full-time, permanent Sr. Principal IT Support Specialist to provide support of client/server hardware and software systems and network, and the associated infrastructures required for maximum systems and applications availability.
This position assists users and answers uncommon questions, which may be referred from other IS staff or require on-site analysis or extensive remote diagnosis and deals with recurring problems or have widespread consequences and implications to the overall system. These problems require actual system fixes rather than correcting operator errors. When resolving conflicts, it is essential to prioritize problems and solutions for OYA users. As the Sr. Principal IT Support Specialist, you will provide software fixes and physically repair hardware and equipment and conduct formal and informal training for assigned infrastructures.
Your Role as Sr. Principal IT Support Specialist
Provides technical support by telephone and on-site to computer users statewide.
Analyzes system performance, error codes, diagnostic messages, and resolves problems or conflicts.
Conducts performance analysis regularly on computers to determine system performance levels and remediation services as needed.
Conducts both formal and informal training for users and local system representatives.
Configures client software i.e. Outlook, Exchange, and e-mail access.
Performs high level technical support for all OYA offices located throughout the State of Oregon.
Typically deals with problems that are recurring or have widespread consequences and those that require actual system fixes rather than eliminating operator errors.
Contacts hardware/software vendors for new products and the prime source of information on better utilization of current hardware and software.
Investigates, evaluates and tests information gained from vendor contacts upon request.
Writes installation documentation and maintains knowledge library.
Resolves intrusion, hacking or virus incidents on user devices.
Monitors stability of software, diagnoses, and solves problems.
Install, modify, and monitor multiple Local Area Networks (LANs), which evolve continuously, to incorporate changes or enhancements while maintaining the integrity of existing systems.
Coordinates with the State Data Center, business applications, and database administration functions to implement systems that utilize industry best practices to meet agency objectives.
Creates detailed system test plans and coordinates and performs in-depth testing, including end-user reviews, for modified and new systems.
Builds an implementation plan and creates documentation.
Conducts business analysis and research on significant portions of a large system or on a new process within an established business.
Participates in tactical planning, considering issues such as conflicts with other projects, system upgrades, operational needs, and implementation timeframes.
Additional Information:
Open Until Filled : This recruitment will remain open until filled. Our first application screening is scheduled for June 8, 2021 at 8:30am, but we may close the announcement at any time after this date when we have received an adequate number of applications. We cannot guarantee that we will consider applications received after this screening date. We encourage interested applicants not to delay in applying.
Location : This position is located at the Central Office in Salem but will occasionally assist and provide backup support to other remote sites within Oregon.
Representation : This position is represented by the Service Employees International Union (SEIU/OPEU).
ABOUT OYA
At OYA, diversity, equity, and inclusion are more than just words on a page. To meet our mission and live our values as an agency, DEI must be at the heart of all we do. We support cultural competence, develop teams and cultivate leaders in ways that are equitable to everyone, especially people of color, those who identify as LGBTQ+, or those from other marginalized communities. We are explicit and intentional as we identify resources that all our youth and staff need to grow and prosper. Our DEI work connects closely with our culture of positive human development, with safe and supportive environments where everyone is held accountable and connected to their community. The end goal is to protect the public and reduce crime by holding youth accountable and providing opportunities for reformation in safe environments.
If you are looking to join a team that values individual and cultural differences, with the opportunity to contribute to youth reformation by enriching our workforce with diversity, OYA wants to hear from you! People of color, women, and other members of historically marginalized communities are strongly encouraged to apply!
Please take a moment to watch this quick video about Oregon Youth Authority, our team and our culture bit.ly/work4OYA . For more information please visit www.oregon.gov/oya .
What's in it for You? OYA values our employees. We believe that your time outside of the workplace is as valuable as it is inside the workplace. We offer a great work/life balance with flexible work schedules on most positions and a competitive benefits package , including low-cost, high-coverage health insurance , generous time-off, and a competitive retirement plan .
Discover more about working in Oregon state government by clicking here .
What You Need To Qualify:
(a) Four (4) years of information systems experience in professional hands-on experience troubleshooting, and independently resolving moderately complex PC hardware and software problems ; OR (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in professional hands-on experience troubleshooting, and independently resolving moderately complex PC hardware and software problems ; OR
(c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.
SPECIAL QUALIFICATIONS
Driving is an essential function of this position. A valid driver license and an acceptable driving record are required for this position. We will conduct pre-employment driving records checks on our final candidate(s).
Current certification in CompTIA A+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam).
Current certification in CompTIA Network+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam);
Information Technology Infrastructure Library (ITIL) Foundations or pass certification exam within 12 months of hire date (OYA will pay for training and certification exam).
Desired Attributes/Application Scoring Criteria: In addition to your related work experience and education, we will use the attributes below to determine whom to interview.
Knowledge and experience to provide system support in Microsoft desktop operating systems, Active Directory, and other Enterprise Class systems. This position must have advanced knowledge of supporting systems in a diverse networked environment.
Strong background in IT service delivery with a track record of meeting business requirements and SLAs
Expert knowledge of Windows 10 and productivity software (MS Office365).
Solid understanding of AD, Domains, and inter-connectivity technologies such as TCI/IP and DHCP
How to apply:
Please see link below to take you directly to the State of Oregon job website. Or click here.
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we are here to serve. OYA is an equal opportunity and affirmative action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be individualized based on merit, competence, performance, and business need.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.” The more diverse we are, the better our work will be.
Applicants with a disability may request a reasonable accommodation to participate in the hiring process. For assistance regarding reasonable accommodation or for alternative format please contact OYA Recruitment at 503-373-7301. Oregon Relay Service can be reached by calling 7-1-1.
Responsibilities:
Provides support to managers and their department staff in everyday administrative needs as well as backfilling the other administrative staff when needed. Using knowledge to complete tasks with the Microsoft Office products and other technology such as Smartsheet and SharePoint. Maintaining department distribution lists, adding and removing employees when needed. Arranging travel schedules for managers trips to site. Collecting receipts and completing managerís expenses in a timely manner. Assisting in the onboarding process, maintaining onboarding documents and templates. Coordinating with Floorplans and IT to prepare for new hire/intern arrivals. Sending out correspondence from Human Resources and Philanthropy departments to managers and staff. Setting up and coordinating with vendors for lunch and learns, distributing PDH certificates to staff that attended. Attend department meetings to stay current on all updates and changes. Planning and coordinating offsite events and meetings. Coordinating between other Cader offices to ensure smooth transition of employees. Taking on additional tasks and responsibilities when asked.
Qualifications:
Excellent communication skills (verbal and written) Excellent organizational and time management skills Ability to multi-task and prioritize Detail-oriented with strong analytical skills Ability to work well with others in all capacities within the company Strong understanding of MS Office suite (Outlook, Excel, Word, etc.) Demonstrates emotional intelligence Ability to adapt in changing situations
Working Conditions:
Ability to work in a fast-paced environment. Ability to interact professionally with all levels of management. Ability to talk and listen to effectively communicate with others. Managing a diversified workload effectively and efficiently. Consistently walking around the office as well as sitting for long periods of time. Occasionally lifting objects up to 30 pounds.
Jun 02, 2021
Full time
Responsibilities:
Provides support to managers and their department staff in everyday administrative needs as well as backfilling the other administrative staff when needed. Using knowledge to complete tasks with the Microsoft Office products and other technology such as Smartsheet and SharePoint. Maintaining department distribution lists, adding and removing employees when needed. Arranging travel schedules for managers trips to site. Collecting receipts and completing managerís expenses in a timely manner. Assisting in the onboarding process, maintaining onboarding documents and templates. Coordinating with Floorplans and IT to prepare for new hire/intern arrivals. Sending out correspondence from Human Resources and Philanthropy departments to managers and staff. Setting up and coordinating with vendors for lunch and learns, distributing PDH certificates to staff that attended. Attend department meetings to stay current on all updates and changes. Planning and coordinating offsite events and meetings. Coordinating between other Cader offices to ensure smooth transition of employees. Taking on additional tasks and responsibilities when asked.
Qualifications:
Excellent communication skills (verbal and written) Excellent organizational and time management skills Ability to multi-task and prioritize Detail-oriented with strong analytical skills Ability to work well with others in all capacities within the company Strong understanding of MS Office suite (Outlook, Excel, Word, etc.) Demonstrates emotional intelligence Ability to adapt in changing situations
Working Conditions:
Ability to work in a fast-paced environment. Ability to interact professionally with all levels of management. Ability to talk and listen to effectively communicate with others. Managing a diversified workload effectively and efficiently. Consistently walking around the office as well as sitting for long periods of time. Occasionally lifting objects up to 30 pounds.
This is a remote Call Center Panel Relations Specialist, role. We are seeking Bilingual candidates, fluent in both English and Spanish, who live within a commutable distance to our Dallas Tx. location.
This role has “work from home” flexibility. While we are closed, this role will work from home 100%. Once the business fully re-opens, there may be a requirement to work in office a portion of the time.
About the role:
The Panel Relations Specialist identifies ways to maintain/improve cooperation and quality of data gathered from Nielsen panelists. You will work with panelists reviewing performance data, fostering positive relations and coaching panelists on proper usage of proprietary equipment.
Role Details
Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment.
Meets outbound and inbound call metrics.
Builds solid, productive panelist relationships through positive communication.
Collects and analyzes data, providing feedback to panelists.
Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data.
Uses recruitment resources effectively and is able to present full disclosure of participation guidelines to panelists.
Investigates and resolves proprietary system generated panelist performance issues.
Schedules return calls as needed with panelists.
Works with support departments as needed to resolve panelist issues.
Qualifications:
In addition to a professional attitude, the successful candidate should also possess the following:
Strong customer service and human relations skills
Outbound and inbound call experience
Problem solving, and performance analysis abilities
Capable of working evenings and at least one weekend day each week
Spanish and/or Asian bilingual skills required
Excellent organizational skills and ability to meet deadlines
MS Office Suite experience (Word, Excel and Outlook)
High School Diploma required, College degree or equivalent experience preferred
About the Team:
Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.
May 11, 2021
Full time
This is a remote Call Center Panel Relations Specialist, role. We are seeking Bilingual candidates, fluent in both English and Spanish, who live within a commutable distance to our Dallas Tx. location.
This role has “work from home” flexibility. While we are closed, this role will work from home 100%. Once the business fully re-opens, there may be a requirement to work in office a portion of the time.
About the role:
The Panel Relations Specialist identifies ways to maintain/improve cooperation and quality of data gathered from Nielsen panelists. You will work with panelists reviewing performance data, fostering positive relations and coaching panelists on proper usage of proprietary equipment.
Role Details
Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment.
Meets outbound and inbound call metrics.
Builds solid, productive panelist relationships through positive communication.
Collects and analyzes data, providing feedback to panelists.
Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data.
Uses recruitment resources effectively and is able to present full disclosure of participation guidelines to panelists.
Investigates and resolves proprietary system generated panelist performance issues.
Schedules return calls as needed with panelists.
Works with support departments as needed to resolve panelist issues.
Qualifications:
In addition to a professional attitude, the successful candidate should also possess the following:
Strong customer service and human relations skills
Outbound and inbound call experience
Problem solving, and performance analysis abilities
Capable of working evenings and at least one weekend day each week
Spanish and/or Asian bilingual skills required
Excellent organizational skills and ability to meet deadlines
MS Office Suite experience (Word, Excel and Outlook)
High School Diploma required, College degree or equivalent experience preferred
About the Team:
Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.
Conversion First Marketing
Remote (we are located in Spring Hill, Tennessee, USA)
Hello! We're looking for a new part-time VA/Admin to assist with client onboarding, project schedules, and customer support requests. We'd love to have a flexible, team-minded individual with excellent attention to detail and excellent English skills - both written and spoken. We have a very high demand for our services, have very steady work, and great office culture. We are looking forward to meeting you! Onboarding specialists help gather the necessary information required for other roles (Account Strategists, Web Designers, SEO Account Strategists, etc) need to deliver services. In addition, they also log and organize information in CFMs project management systems for easy access and reference, and assist project managers with data entry and task maintenance. This position will also assist with supporting the admin of incoming support requests from our clientele and manage and oversee the CFM team to fulfill and completion of those tasks. They will communicate with the client for any details needed. The type(s) of information required by projects vary based upon the nature of the service. Br oadly speaking, services we offer include, but are not limited to: - SEO - Website Design/Redesign - PPC Background in the above fields is highly preferred but not required. Requirements: - Stable Steady Internet - Be available from 8:00 AM - 5:00 PM Central US Time weekly (Hours will likely be 12 pm - 5 pm CST after an initial training period of 3-4 weeks) - Be a detail-management pro - Excellent Spoken & Written English ability We're looking to start you right away after some interviews. As part of your interview process, please take the enneagram test and let us know what your number and wing are: https://www.eclecticenergies.com/enneagram/test-2
Feb 22, 2021
Part time
Hello! We're looking for a new part-time VA/Admin to assist with client onboarding, project schedules, and customer support requests. We'd love to have a flexible, team-minded individual with excellent attention to detail and excellent English skills - both written and spoken. We have a very high demand for our services, have very steady work, and great office culture. We are looking forward to meeting you! Onboarding specialists help gather the necessary information required for other roles (Account Strategists, Web Designers, SEO Account Strategists, etc) need to deliver services. In addition, they also log and organize information in CFMs project management systems for easy access and reference, and assist project managers with data entry and task maintenance. This position will also assist with supporting the admin of incoming support requests from our clientele and manage and oversee the CFM team to fulfill and completion of those tasks. They will communicate with the client for any details needed. The type(s) of information required by projects vary based upon the nature of the service. Br oadly speaking, services we offer include, but are not limited to: - SEO - Website Design/Redesign - PPC Background in the above fields is highly preferred but not required. Requirements: - Stable Steady Internet - Be available from 8:00 AM - 5:00 PM Central US Time weekly (Hours will likely be 12 pm - 5 pm CST after an initial training period of 3-4 weeks) - Be a detail-management pro - Excellent Spoken & Written English ability We're looking to start you right away after some interviews. As part of your interview process, please take the enneagram test and let us know what your number and wing are: https://www.eclecticenergies.com/enneagram/test-2
The Executive Ethics Commission (EEC) of the State of Illinois seeks applicants for the position of User Support Specialist with the Chief Procurement Office (CPO) for General Services.
The EEC is a nine-member commission. Five commissioners are appointed by the Governor, and one commissioner each is appointed from the Attorney General, Secretary of State, Comptroller, and Treasurer. The Commission promotes ethics in public service and ensures that the State's business is conducted with efficiency, transparency, fairness, and integrity by facilitating compliance, implementation, and enforcement of the State Officials and Employees Ethics Act. The Commission is also responsible for appointing the Chief Procurement Officers (CPO). The talented and dedicated staff of the Chief Procurement Office for General Services ensures that the more than $7 billion in procurements under its jurisdiction are fair, transparent, accountable, and in the best interest of the State.
The User Support Specialist reports to the Procurement Systems Manager and works with the public on a daily basis. This role is responsible for providing support to vendors, employees, and other users regarding registration for and use of procurement systems including BidBuy and Illinois Procurement Gateway (IPG). This position will have the opportunity to be part of an expert team that is leading the implementation of modern, effective and skillful procurement systems for the State of Illinois. The user support specialist will work with procurement staff, representatives from other state agencies, agency subdivisions, and vendors to answer questions, resolve issues, and provide information about the BidBuy and Illinois Procurement Gateway systems, Joint Purchasing Program, and Small Business Set-Aside Program.
Responsibilities of the User Support Specialist include:
Provides daily customer support for procurement systems and programs by answering telephones, directing calls, taking messages, responding to inquiries, and resolving problems primarily related to registration and administrative features of BidBuy, the Illinois Procurement Gateway (IPG), and the Illinois Procurement Bulletin.
Exercises judgment in performing review of vendor applications for BidBuy, IPG, and Small Business Set Aside Program (SBSP). Review of applications includes validating information submitted by vendors by accessing and selecting multiple informational sources, contacting vendors, or using other sources to obtain missing information or to correct information. Completes review by ensuring submitted information meets established requirements, and accepts, returns, or denies applications providing comments and flagging sections as needed. Applies established procedures and standards to maintain and update vendor registration for BidBuy, IPG, and SBSP.
Provides effective customer service by applying general knowledge of procurement systems and programs. Confers with vendors, procurement staff, agency representatives, and other users (collectively “customers”) by phone, email, or in person to provide information about services, policies, and procedures for registration and use of BidBuy, IPG, and the Illinois Procurement Bulletin. Communicates with customers in a professional and courteous manner to provide timely notice of issues and to explain or clarify processes, procedures, or rules. Uses a customer-oriented approach and adapts and responds appropriately to different personality types.
Identifies need for technical assistance to help in problem resolution. Refers unresolved issues to the appropriate contact per BidBuy, Illinois Procurement Gateway, Joint Purchasing Program and Small Business Set Aside Program procedures.
Reviews and maintains a pending system to ensure that follow up is completed and that appropriate changes are made to resolve users' problems. Provides quality assurance through random checks of vendor applications.
Minimum Requirements:
To become a part of this energetic and exceptional organization the User Support Specialist must possess the following qualifications and skills:
Essential
Requires knowledge, skill, and development equivalent to two years of college and one year of office experience, or completion of high school and three years of office experience, or three years of independent business experience.
Requires knowledge of administrative and office procedures such as word processing, managing files and records, and use of office technology including printer, scanner, fax, and copier.
Requires working knowledge of the use of computer and desktop software, including Microsoft Windows and Microsoft Office Suite.
Ability to operate multi-line phone system.
Skilled at providing knowledgeable and effective customer service.
Must possess clear verbal and written communication skills to present ideas that are easy to understand.
Must be able to appropriately tailor delivery of information to intended audience.
Skilled at providing full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Requires ability to talk to others to convey information effectively.
Requires ability to understand and apply written instructions and procedures.
Requires ability to exercise judgment and discretion in application of policies and procedures.
Must be able to identify complex problems and review related information to evaluate options and implement solutions.
Preferences
At least two years of experience in a public sector position, preferably with State government.
A working knowledge of the functions of state government and of the character of relationships between the executive branch with the other branches, and between the executive branch, legislature, and other state entities.
Knowledge of the State of Illinois Procurement Code.
Knowledge of the Illinois Small Business Set Aside program.
Office Information The User Support Specialist works in a collaborative environment. Successful members of this team are energetic, positive, and actively look for ways to help others. This position will interact with the public via email, telephone, and in person. The work location is an office setting, requiring business casual or business dress attire.
Address: 401 South Spring Street, William Stratton Building,
Springfield, Illinois 62706
Work hours: This is a full-time position with a work week consisting of 37 ½ hours per work during normal business hours.
Benefits: This position is eligible to be a member of the State of Illinois Group Insurance program with generous health, dental, vision, and life insurance coverage options. Additionally, this position will earn 12 paid sick days per calendar year, a minimum of 10 paid vacation days per calendar year, 3 paid personal days per calendar year, and 12 paid state holidays per calendar year, prorated based on start date.
This is a non-code position. This position is not subject to collective bargaining and does not require a current grade from Central Management Services. NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire.
Agency Contact: Executive Ethics Commission Human Resources Office 401 South Spring Street, William Stratton Building, Room 515 Springfield, Illinois 62706
How to Apply Applicants should send the following to the address above by 4:30 pm on Wednesday, July 29, 2020 :
A cover letter identifying the title of the position for which you are applying, explaining how your training, experience, and/or coursework qualify you for this position, and identifying how you learned of this position, and
A detailed resume.
Applicants may also submit required information via email to Christine.Lazarides@illinois.gov. The Executive Ethics Commission is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, State agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the State provide reasonable accommodations upon request by individuals participating in all steps of the employment process. Please contact the Human Resources Office with requests for reasonable accommodations. The Equal Employment Opportunity / American with Disabilities Act Officer is responsible for ensuring compliance with these laws. Any issues or concerns should be addressed to the EEO/ADA Officer at 401 S. Spring St, Room 515, Springfield, Illinois, 62706, or by calling (217) 558-1393.
Jul 26, 2020
Full time
The Executive Ethics Commission (EEC) of the State of Illinois seeks applicants for the position of User Support Specialist with the Chief Procurement Office (CPO) for General Services.
The EEC is a nine-member commission. Five commissioners are appointed by the Governor, and one commissioner each is appointed from the Attorney General, Secretary of State, Comptroller, and Treasurer. The Commission promotes ethics in public service and ensures that the State's business is conducted with efficiency, transparency, fairness, and integrity by facilitating compliance, implementation, and enforcement of the State Officials and Employees Ethics Act. The Commission is also responsible for appointing the Chief Procurement Officers (CPO). The talented and dedicated staff of the Chief Procurement Office for General Services ensures that the more than $7 billion in procurements under its jurisdiction are fair, transparent, accountable, and in the best interest of the State.
The User Support Specialist reports to the Procurement Systems Manager and works with the public on a daily basis. This role is responsible for providing support to vendors, employees, and other users regarding registration for and use of procurement systems including BidBuy and Illinois Procurement Gateway (IPG). This position will have the opportunity to be part of an expert team that is leading the implementation of modern, effective and skillful procurement systems for the State of Illinois. The user support specialist will work with procurement staff, representatives from other state agencies, agency subdivisions, and vendors to answer questions, resolve issues, and provide information about the BidBuy and Illinois Procurement Gateway systems, Joint Purchasing Program, and Small Business Set-Aside Program.
Responsibilities of the User Support Specialist include:
Provides daily customer support for procurement systems and programs by answering telephones, directing calls, taking messages, responding to inquiries, and resolving problems primarily related to registration and administrative features of BidBuy, the Illinois Procurement Gateway (IPG), and the Illinois Procurement Bulletin.
Exercises judgment in performing review of vendor applications for BidBuy, IPG, and Small Business Set Aside Program (SBSP). Review of applications includes validating information submitted by vendors by accessing and selecting multiple informational sources, contacting vendors, or using other sources to obtain missing information or to correct information. Completes review by ensuring submitted information meets established requirements, and accepts, returns, or denies applications providing comments and flagging sections as needed. Applies established procedures and standards to maintain and update vendor registration for BidBuy, IPG, and SBSP.
Provides effective customer service by applying general knowledge of procurement systems and programs. Confers with vendors, procurement staff, agency representatives, and other users (collectively “customers”) by phone, email, or in person to provide information about services, policies, and procedures for registration and use of BidBuy, IPG, and the Illinois Procurement Bulletin. Communicates with customers in a professional and courteous manner to provide timely notice of issues and to explain or clarify processes, procedures, or rules. Uses a customer-oriented approach and adapts and responds appropriately to different personality types.
Identifies need for technical assistance to help in problem resolution. Refers unresolved issues to the appropriate contact per BidBuy, Illinois Procurement Gateway, Joint Purchasing Program and Small Business Set Aside Program procedures.
Reviews and maintains a pending system to ensure that follow up is completed and that appropriate changes are made to resolve users' problems. Provides quality assurance through random checks of vendor applications.
Minimum Requirements:
To become a part of this energetic and exceptional organization the User Support Specialist must possess the following qualifications and skills:
Essential
Requires knowledge, skill, and development equivalent to two years of college and one year of office experience, or completion of high school and three years of office experience, or three years of independent business experience.
Requires knowledge of administrative and office procedures such as word processing, managing files and records, and use of office technology including printer, scanner, fax, and copier.
Requires working knowledge of the use of computer and desktop software, including Microsoft Windows and Microsoft Office Suite.
Ability to operate multi-line phone system.
Skilled at providing knowledgeable and effective customer service.
Must possess clear verbal and written communication skills to present ideas that are easy to understand.
Must be able to appropriately tailor delivery of information to intended audience.
Skilled at providing full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Requires ability to talk to others to convey information effectively.
Requires ability to understand and apply written instructions and procedures.
Requires ability to exercise judgment and discretion in application of policies and procedures.
Must be able to identify complex problems and review related information to evaluate options and implement solutions.
Preferences
At least two years of experience in a public sector position, preferably with State government.
A working knowledge of the functions of state government and of the character of relationships between the executive branch with the other branches, and between the executive branch, legislature, and other state entities.
Knowledge of the State of Illinois Procurement Code.
Knowledge of the Illinois Small Business Set Aside program.
Office Information The User Support Specialist works in a collaborative environment. Successful members of this team are energetic, positive, and actively look for ways to help others. This position will interact with the public via email, telephone, and in person. The work location is an office setting, requiring business casual or business dress attire.
Address: 401 South Spring Street, William Stratton Building,
Springfield, Illinois 62706
Work hours: This is a full-time position with a work week consisting of 37 ½ hours per work during normal business hours.
Benefits: This position is eligible to be a member of the State of Illinois Group Insurance program with generous health, dental, vision, and life insurance coverage options. Additionally, this position will earn 12 paid sick days per calendar year, a minimum of 10 paid vacation days per calendar year, 3 paid personal days per calendar year, and 12 paid state holidays per calendar year, prorated based on start date.
This is a non-code position. This position is not subject to collective bargaining and does not require a current grade from Central Management Services. NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire.
Agency Contact: Executive Ethics Commission Human Resources Office 401 South Spring Street, William Stratton Building, Room 515 Springfield, Illinois 62706
How to Apply Applicants should send the following to the address above by 4:30 pm on Wednesday, July 29, 2020 :
A cover letter identifying the title of the position for which you are applying, explaining how your training, experience, and/or coursework qualify you for this position, and identifying how you learned of this position, and
A detailed resume.
Applicants may also submit required information via email to Christine.Lazarides@illinois.gov. The Executive Ethics Commission is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, State agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the State provide reasonable accommodations upon request by individuals participating in all steps of the employment process. Please contact the Human Resources Office with requests for reasonable accommodations. The Equal Employment Opportunity / American with Disabilities Act Officer is responsible for ensuring compliance with these laws. Any issues or concerns should be addressed to the EEO/ADA Officer at 401 S. Spring St, Room 515, Springfield, Illinois, 62706, or by calling (217) 558-1393.
