54 Technical Support jobs

Keeping Washington Clean and Evergreen The Department of Ecology is hiring an  IT Customer Support - Journey   position   within the Information Technology Services Office (ITSO).   Location: Headquarters Office in  Lacey, WA . Upon hire, you must live within a commutable distance from the duty station.   Schedule: This position provides in-person support and is expected to work in the office at least four days per week. This position is eligible for telework and flexible schedule options. Schedules are dependent upon position needs and are subject to change. Duties As a Help Desk Technician in ITSO's Business Technology Service Center, you will play a key role in delivering frontline technology support to Department of Ecology staff. You’ll take on varied and engaging work as you troubleshoot hardware and software issues on Dell devices and agency-standard tools, use plain language to guide staff through solutions and reduce recurring issues, and balance quick resolutions with thoughtful escalation and clear documentation. In this role, you’ll gain practical technical experience in a large agency environment while building skills in customer service, reporting, and SaaS support. This position provides a strong pathway for career growth toward senior support or system administration roles, making it ideal for someone who enjoys solving technical problems while helping people succeed in their work. What you will do: Serve as the primary point of contact for user support, providing responsive, plain-language assistance in-person and via phone, chat, and ticket systems for endpoint devices, peripherals, and agency-supported applications. Monitor, triage, and assign incoming tickets, ensuring clear documentation, workload balancing, and timely resolution in alignment with service level expectations. Troubleshoot and resolve hardware and peripheral issues, including Dell laptops, desktops, monitors, and printers, minimizing staff downtime across office and field environments. Support Microsoft 365, SaaS, and agency-standard applications, assisting with login, synchronization, and software troubleshooting to restore business-critical access quickly. Coordinate IT onboarding, offboarding, and staff moves, ensuring timely device provisioning, account configuration, and recovery of equipment during staff transitions. Maintain and enhance knowledge base articles while identifying service trends to improve workflows, drive continuous improvement, and support agency modernization efforts. Qualifications For detailed information on how we calculate experience, please visit our  Recruitment website .   Required Qualifications: Three (3) years of experience and/or education as described below: Experience within the last five years  in application software/system testing, installing and/or maintaining computers software or hardware, providing direct customer technical support in IT that includes one year of experience installing computer operating systems AND installing and supporting office productivity software. Experience must also include: One year of experience supporting Microsoft Windows operating systems (Windows 11 or newer) and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint). Demonstrated ability to explain technical concepts in plain language, both verbally and in writing. Experience using a ticketing system (e.g., Jira Service Management, ServiceNow, Freshdesk) for documenting, triaging, and tracking technical support work. Ability to work independently and as part of a cross-functional support team under general direction. Education:  College credits or degree involving a major study in Computer Science, Information Technology (IT), or related field; OR completion of a CompTIA A+ or related certification. Examples of how to qualify: Three years of experience. Two years of experience AND 30-59 semester or 45-89 quarter college credits. Two years of experience AND  completion of a CompTIA A+, or related certification. One year of experience AND 60-89 semester or 90-134 quarter college credits (Associate’s degree) or higher.   Special Requirements/Conditions of Employment:   Must possess a valid driver’s license or provide alternate transportation for occasional travel. May be required to work additional hours during system deployments, critical incidents, or platform outages. Must maintain the confidentiality of sensitive agency and personnel data accessed through approved tools and technology.  Must comply with the state’s IT security and acceptable use policies, particularly when working with workflow automation and data visibility configurations. Must complete all required agency training, including DEIR, cybersecurity, and public records management. This position is responsible for maintaining up-to-date technical knowledge across endpoint support, field-based technology, SaaS platforms, and customer service best practices. While Ecology provides access to assigned technical, security, and policy trainings, the occupant of this role is expected to proactively pursue additional learning opportunities - both formally and informally - to remain effective in a fast-changing IT environment. Completion of all assigned IT and cybersecurity trainings is mandatory and must be done in a timely manner.  Desired Qualifications: CompTIA A+ Certification or equivalent industry credential. Familiarity with Dell enterprise hardware support and warranty services.  Experience supporting a variety of enterprise productivity tools, SaaS platforms, and agency-approved COTS systems. Experience contributing to knowledge base or help documentation. If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description,  we encourage you to apply.  Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Department of Ecology, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.   Supplemental Information Ecology does not use the  E-Verify  system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit  www.uscis.gov .   Application Process Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified job seekers from all backgrounds are encouraged to apply. How to Apply Click “Apply” at the top of this page. Complete the entire application, including full work history and responses to all supplemental questions, and attach: Cover letter, describing your interest in and qualifications for this position Resume Because we base our selection on the information you provide, it is in your best interest to complete the application thoroughly.  A resume will not substitute for the “work experience” section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as “see resume” may be considered incomplete. For detailed application information, please visit our  Recruitment website . Application Attestation:   By submitting an application, you are affirming that the information contained in your application and on all attachments is complete and truthful. The state may verify this information, and any false or misleading answers may result in rejection of your application or dismissal if employed.   Need an Accommodation? If you need reasonable accommodation during the application and/or screening process, including this job announcement in an alternate format: Please contact us at  360-407-6186 or   careers@ecy.wa.gov If you are deaf or hard of hearing, you may call through the Washington Relay Service by dialing 711 or 1-800-833-6384.   Questions? For specific questions about the position location options, schedule, or duties, please contact   Mark Holm  at   Mark.Holm@ecy.wa.gov If you need assistance applying for this job, are inquiring about the status of your application, would like to request the full position description, or have any other questions, please contact the Recruitment Team at   careers@ecy.wa.gov About the Business Technology Service Center The Business Technology Service Center is a tight-knit team dedicated to providing excellent customer service to the Department of Ecology. We are stationed in Lacey, Washington, and support Ecology’s mission by ensuring staff have reliable, effective technology to carry out their environmental work across the state. We value collaboration, continuous improvement, and plain-language support, fostering a positive and supportive environment for both our customers and our team members. About the Department of Ecology As the State of Washington’s environmental protection agency, we are deeply committed to protecting, preserving, and enhancing Washington’s environment for current and future generations. Joining Ecology means becoming part of a team dedicated to protecting and sustaining healthy land, air, water, and climate in harmony with a strong economy. A career in public service at Ecology allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability. Diversity, Equity, Inclusion, and Respect (DEIR)  are core values central to Ecology's work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.   We believe that DEIR   is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued. Ecology employees may be eligible for the following :  Medical/Dental/Vision for employee & dependent(s) ,  Public Employees Retirement System (PERS) ,  Vacation, Sick, and other Leave *,  11 Paid Holidays per year *,  Public Service Loan Forgiveness ,  Tuition Waiver ,   Long Term Disability  &  Life Insurance ,  Deferred Compensation Programs ,  Dependent Care Assistance Program (DCAP) ,   Flexible Spending Arrangement (FSA) ,  Employee Assistance Program ,  Commute Trip Reduction Incentives   (Download PDF reader) ,  Combined Fund Drive ,  SmartHealth  * Click here for more information    To learn more about Ecology, please visit our  website , explore  Working at Ecology , check out our  Strategic Plan , and connect with us on  LinkedIn ,  Facebook ,  Instagram ,  YouTube , or our  blog .   Equal Opportunity Employer:   The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.   Collective Bargaining:   This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.     Note:   This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days. #LI-DNI  

Eastern Florida State College is currently seeking applications for the part-time position of Technical Support Desk Specialist on the Cocoa Campus in Cocoa, Florida. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. This position will work closely with all Information Technology (IT) staff.  The Technical Support Desk is open Monday through Friday from 7:00 am to midnight; Saturday and Sunday from 12:00 pm to midnight. The following minimum qualifications for this position must be met before any applicant will be considered: High School diploma or GED. One year experience or industry certification. Must have strong customer support skills. Knowledge/previous usage of the capabilities of Education Learning Management Systems, computer hardware & software, operating systems hardware & software, and peripheral equipment troubleshooting techniques. Valid Florida Motor Vehicle Operator’s license required. This position will require successful fingerprinting and the candidate chosen will be required to pay the associated fee (currently $36.00). This fingerprinting fee ($36.00) is non-refundable. Understanding of and commitment to Equal Access/Equal Opportunity. Official transcripts of all collegiate work will be required to be considered beyond the application phase. * *High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment.  All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. Minimum physical qualifications: Ability to communicate both orally and in writing. Ability to occasionally lift, push, pull and/or move up to 40 pounds. Ability to access input and retrieve information and/or data from a computer. Works inside in an office environment. Works in or with moving vehicles and/or equipment. Works in noisy conditions. The hourly rate is $15.00 .  This position has been approved for up to 20 hours per week.  This position is eligible for regular part-time benefits (i.e. vacation, life insurance, etc.). Applications will be accepted from July 17, 2025 through July 31, 2025 ; however, the College reserves the right to extend or conclude searches without notice.  Applications must be submitted prior to 5:00 p.m. on the closing day.   This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans. HOW TO APPLY All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment.  If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources.  With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes. NOTE TO APPLICANT Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.  CONTACT HUMAN RESOURCES Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922 Telephone: (321) 433-7070  FAX: (321) 433-7065  Florida Relay: 1-800-955-8770 Email: resources@easternflorida.edu  Website: https://www.easternflorida.edu/hr/job-opportunities/ Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment. About the college Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees. An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.

Eastern Florida State College is currently seeking applications for two (2) full-time positions of Technical Support Specialist I on the Cocoa Campus in Cocoa, Florida.  Installs, modifies and makes minor repairs to computer hardware and software systems as well as provides technical assistance to users.  This position will work closely with all IT staff.   The following minimum qualifications for this position must be met before any applicant will be considered:   High School diploma or GED. One year’s experience in similar technical support position preferred. Industry certifications preferred. Required knowledge of the capabilities of computer hardware, software, and operating systems. Required knowledge of hardware, software, and peripheral equipment troubleshooting techniques. Valid Florida Motor Vehicle Operator’s license required. These positions will require successful fingerprinting and the candidates chosen will be required to pay the associated fee (currently $36.00). This fingerprinting fee ($36.00) is non-refundable. Understanding of and commitment to Equal Access/Equal Opportunity. Official transcripts of all collegiate work will be required to be considered beyond the application phase. *   *High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment.  All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. Minimum physical qualifications:  Ability to communicate both orally and in writing. Ability to occasionally lift, push, pull and/or move up to 40 pounds. Ability to access input and retrieve information and/or data from a computer. Works inside in an office environment. Works outside in various weather conditions. Works in or with moving vehicles and/or equipment. Works in noisy conditions. The annual salary is $37,584 .  Successful internal candidates for external job postings should be aware that their current salary does not transfer to the new position.  Salary will be as advertised in the job announcement.  Full-time employees of Eastern Florida State College receive fringe benefits including health insurance and a retirement plan. Applications will be accepted from April 1, 2025, through April 13, 2025; however, the College reserves the right to extend or conclude searches without notice.  Applications must be submitted prior to 5:00 p.m. on the closing day.  This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans Preference in employment for eligible veterans’ and eligible spouses of veterans. HOW TO APPLY All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment.  If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources.  With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes. NOTE TO APPLICANT Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.  CONTACT HUMAN RESOURCES Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922 Telephone: (321) 433-7070  FAX: (321) 433-7065  Florida Relay: 1-800-955-8770 Email: resources@easternflorida.edu  Website: https://www.easternflorida.edu/hr/job-opportunities/ Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment. About the college Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees. An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.

Minimum Education Bachelor's degree or equivalent experience Minimum Experience 4 Summary With moderate guidance, the Business Technologist supports the division business functions and cross-functional stakeholders by working to continuously improve business practices and supporting technology. The Business Technologist recommends process improvements to leverage new capabilities in the technology ecosystem (e.g., Workday, ServiceNow, Coupa, and other emerging technologies). The Business Technologist collaborates with other subject matter experts, conducts research, documents, and tests automated processes, and develops reports and metrics to support the Board’s missions efficiently and effectively. Supports user community and assists with system configuration, integration, testing, troubleshooting, and quality assurance. Is familiar with technology advances including the use of Analytics/Business Intelligence (BI), Artificial Intelligence (AI), and Machine Learning (ML) and opportunities for improvement based on best practices and software as a service (SaaS) innovations and evolution. Works with more senior staff to assess the usability of the SaaS systems in the supported ecosystem and the impact of process changes on the Board’s workforce, practices, and policies and to assess SaaS changes and collaborates with appropriate groups to prepare the user community for adopting strategic improvements. The Business Technologist analyzes current practices and future SaaS enhancements and recommends process improvement/evolution to improve efficiency, the overall user experience, and ability to provide strategic value to business partners while being mindful of the downstream impacts to all systems and business processes in the ecosystem. Performs research and analysis to identify, recommend, and enable business process improvements. Possesses experience re-engineering and documenting processes. This position supports and may perform training and the development of training materials. Assists subject matter experts in testing changes in automation and analyzing results for efficiency and effectiveness. Requires intermediate experience with Enterprise Resource Planning (ERP) systems and operations with intermediate knowledge of industry best practices, emerging technologies, and business trends. Duties and Responsibilities      * Creates business analyses, workflows, reporting, metrics, and documentation used in shaping continuous improvement with a focus on keeping the Board at the forefront of innovation and keeping the division and its customers on the forefront of technology and change.      * Provides research, analysis, and metrics that serve as input for technology selection to inform leadership decision-making on strategic direction, development standards, return on investment, and other areas.      * Identifies process improvements, adoption of new capabilities, and fundamental technology for new products or improvements to existing ones.      * Translates technology concepts into business terminology.  Uses business analysis methodologies (i.e., process flow design, business process modeling, user stories, use cases, development of requirements, review & validate requirements, facilitate discovery sessions and meetings, develop system diagrams, etc.)      * Collaborates with technical and business subject matter experts in the implementation of mandatory process changes required by SaaS system releases before the changes are placed in production.      * Documents process changes, assists with development of training materials, and supports senior team members in delivering user training. Ensures all documentation is complete, current, and stored appropriately.      * Collaborates with technical and business subject matter experts to 1) analyze process improvement opportunities, 2) reduce process cycle times, and 3) recommend changes to keep the Board aligned with industry best practices and increasing division’s value-add proposition to the Board.      * Develops expertise in the work of the business areas (i.e., financial management, human capital management, payroll, and/or procurement) and provides technical support and consultation to users.      * Assists with system configuration activities, application, integration, and report testing, and ecosystem quality issues.      * Assists with in troubleshooting system and process difficulties including research and testing and collaborates with business areas and partner divisions to resolve issues.      * Experienced in testing new and/or enhanced automations to ensure changes do not negatively impact the division’s continued ability to support the Board’s essential missions.      * Experienced in performing analysis and translating the business needs of changing technology with a focus on user experience/ease of use.      * Assists with creating and refining reports and dashboards to provide actionable intelligence for decision makers.      * Develops expertise in with Agile project management methodologies while serving as a member of an Agile team.      * Develops own professional skills. Identifies appropriate directions for professional development, to include strategies for remaining current in software and technology advances and industry best practices. Initiates activities to bring about identified development. The ideal candidate will have experience serving on an Agile team and configuring Workday HCM. Experience with ServiceNow HRSD desired. Experience serving in a product ownership role is also desired. Works with a high performing team who supports the Board's Workday and ServiceNow systems. Requires analytical skills and familiarity with business process development and re-engineering. Demonstrates knowledge of emerging technologies and exhibits good research skills. Possess good oral and written communication skills to help non-technical staff understand technology architecture, applications, and the benefits of innovation. Bachelor’s degree in business, technology, or related fields or the equivalent combination of training and related experience required. Requires four years of experience working with ERP systems. Must possess clear, concise, and effective verbal and written communication, including the ability to effectively communicate with technology experts, business customers, and management. Works cross-functionally to analyze problems and improve quality and service. Ability to handle multiple tasks, competing priorities, and challenging/ambiguous situations professionally. Must be detailed-oriented with a commitment to providing excellent customer service. The FR-26, requires excellent analytical skills and an understanding of business process development and re-engineering. Demonstrates an intermediate knowledge of emerging technologies and exhibits strong research skills. Possess strong oral and written communication skills to help non-technical staff and leaders at all levels understand technology architecture, applications, and the benefits of innovation. Requires experience designing and implementing high performance enterprise software products/applications. Bachelor’s degree in business, technology, or related fields or the equivalent combination of training and related experience required. Requires a minimum of five years of experience working with ERP systems. Understands the Agile project management methodology. Works cross-functionally to analyze problems and improve quality and service. Demonstrated ability to skillfully handle multiple tasks, competing priorities, and challenging/ambiguous situations professionally. Must be a strategic thinker with detail orientation and commitment to providing excellent customer service. Has experience training IT and business professionals on relevant topics. This is a term position ending December 31, 2025. This position is hybrid, requiring a combination of telework and an in-office presence in Washington, DC. Benefits are included.

This is a NH-0391-03 (GS-12/13) position. Experience in planning, implementation, operations, and maintenance of Command circuits and voice communications services.  Initiating or approving requests/orders to provision, upgrade, modernize, and discontinue circuits and connectivity in support of mission and enterprise requirements.

IsI is seeking a motivated and detail-oriented individual to play a crucial role in our IT department. As the IT Service Coordinator/Dispatcher, you will be the linchpin that ensures seamless communication and coordination between our clients and technical team. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about delivering top-notch IT services, we want to hear from you! This is your chance to make a significant impact in a company that values innovation, teamwork, and professional growth. This position reports to the Senior IT Operations Manager. Duties/Responsibilities Primary responsibility is overall resource coordination, not direct technical support Responsible for triaging and assigning the requests to appropriate groups Responsible for collecting information by listening and asking relevant questions to determine types of calls, ticket priority levels and triage criteria Ensure tickets are efficiently assigned by monitoring resource schedules for availability and capability to work tickets Respond to incoming phone calls and email requests Review support tickets for quality assurance Process all tickets within SLA guidelines and follow procedural requirements Document, track, and evaluate work completed on support request tickets Generate daily reports and custom data for IT Operations Manager and Support Staff Assist in transition and communication of ticket escalations Maintain service board organization & structure Collaborate with internal teams and members to deliver solutions that exceed client expectations Receive and log service requests from end-users via phone & service ticket Gather detailed information about the nature of the technical issue, including its urgency and impact on the user Evaluate service requests to determine their priority and urgency Collaborate with IT team members to assess resource availability Assign service requests to appropriate IT technicians based on team assignments, skills, and availability Follow through on timelines and meet expectations for the support lifecycle Conduct daily evaluations of outstanding support requests to ensure SLA’s are being met Document any tickets that require actions such as follow-ups, escalations, or added resources Provide touchpoints to service team and Senior IT Operations Manager Ensure that all required fields are being filled out on support tickets Act as a point of contact between end-users and internal resources Identify and escalate critical or high-priority issues to the IT Operations Manager & Support Team Leads for immediate attention Assist in the creation of KB articles and SOPs Qualifications US Citizenship Required 3+ years working in a Techncial Role 4+ years of Direct Customer Service Experience 2+ years experience with M365 platform ITIL V4 certification Microsoft 365 Certified: M365 Fundamentals Knowledge of NIST 800-53, NIST 800-171, NIST 800-172 and CMMC Levels 1, 2, and 3 Basic Knowledge of infrastructure technology including public and private cloud concepts such as Software as a Service (SaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS), and Infrastructure as a Service (IaaS) Knowledge and use of Microsoft 365 Applications Basic Knowledge of Microsoft 365 Commercial, Microsoft 365 Government Cloud (GCC/GCC-High), Exchange 2007-2016, Exchange Online, One Drive for Business, Microsoft Teams, Microsoft Intune Basic Knowledge of MS Azure Active Directory, Office 365 Suite Admin, Multifactor Authentication, G-Suite, Windows Server, DNS, VPN Connections, Ticketing Systems, Antivirus Software, Advanced Threat Management Tools, Privileged Access Management, Mobile Device Management, Apple Business Manager Experience creating and managing SOPs Experience with Service Level Agreements Exhibit professionalism in the workplace Strong customer relationship skills Strong organizational skills, and attention to detail Strong oral and written communication skills Ability to work independently and as part of a team Exhibit critical thinking, logical problem-solving ability, and a willingness to learn Exhibit attention to detail and ability to work effectively in situations involving uncertainty or lack of information Comfortable working in a high-paced environment Able to prioritize with minimal guidance to meet/exceed deadlines A willingness to think outside of the box to provide innovative solutions for clients Ability to solve challenging technical business problems Preferred Qualifications BS Degree in Information Technology or related field, or equivalent work or military experience CompTIA A+, Net+, Sec+ Certifications Microsoft 365 Certified: Messaging Administrator Associate, Teams Administrator Associate, Security Administrator Associate, Teamwork Administrator Associate, Enterprise Administrator Expert, and Modern Desktop Administrator What we offer The salary range for this role is $60,000-$75,000 Opportunity for Hybrid work, typically 1 day/week in-office A competitive salary and benefits package A casual, friendly, and relaxed work environment Professional growth encouragement and support Industrial Security Integrators, LLC (“IsI”) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.

Exciting Opportunity Alert: ISI is seeking a dynamic IT Support Technician Tier II to join our cutting-edge IT Support team! As a Tier II Technician, you'll tackle complex issues that require deep expertise in systems and applications, providing advanced solutions and support. This critical role reports to the Senior IT Operations Manager and is responsible for ensuring seamless escalation and resolution of technical challenges from Tier I. If you're passionate about technology and ready to make a significant impact, we want to hear from you! Duties/Responsibilities Diagnose and resolve customer reported system incidents, problems, and events in accordance to SLA Goals Display proficiency working in Microsoft Entra ID environment Administer new user accounts and group access Document, track, and evaluate work completed on support request tickets Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards Troubleshoot system hardware and software issues Onboard and Offboard new employees Monitor and report client-level computer system performance Contribute to SOPs and KB Articles to assist with customer needs Assist with mentoring and coaching Tier I Technicians Take directions and manage tasks assigned from Team Leads Ability to manage multiple service requests at a time Collaborate with internal teams and members to deliver solutions that exceed client expectations Assist with technical issue/risk management processes Follow through on timelines and meet expectations for the support lifecycle Train end users on support processes and procedures Use judgment and discretion to recommend changes that result in increased efficiency in the migration process Assist in the production of client-facing documentation Work independently and as part of a team to deliver completed requests on time and under budget Contribute to client knowledge base and assist in creation of SOPs Provide guidance and coaching for all new technicians during the 90 Day onboarding period Meet progress points outlined by Team Leads during 90 Day Onboarding Process Collab with team members to evaluate and make changes to support desk processes & procedures as needed Assist with asset inventory & stock Troubleshoot Microsoft 365 Platform Services across all organizational levels. Troubleshoot implementations and supporting Microsoft 365 Groups. Analyze, and deliver operations solutions on the Microsoft 365 platform components. Assist with the troubleshooting of Microsoft 365 Groups, Teams, OneDrive for Business, Exchange Online, SharePoint Online Work to become a Subject Matter Expert on Microsoft 365 capabilities and dependencies. Willingness to participate in after-hours (evenings and weekends) planned maintenance operations and troubleshooting of critical issues Follow directives and meet deadlines outlined by direct supervisor Qualifications US Citizenship Required 4+ years troubleshooting and configuring hardware and software 4+ years customer service experience 3+ years experience working with Microsoft Entra ID ITIL V4 certification Microsoft 365 Certified: M365 Fundamentals Knowledge of NIST 800-53, NIST 800-171, NIST 800-172 and CMMC Levels 1, 2, and 3 Experience with infrastructure technology including public and private cloud concepts such as Software as a Service (SaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS), and Infrastructure as a Service (IaaS) Experience with Microsoft 365 Applications Experience with Microsoft 365 Commercial, Microsoft 365 Government Cloud (GCC/GCC-High), Exchange 2007-2016, Exchange Online, One Drive for Business, Microsoft Teams, Microsoft Intune Experience with MS Azure Active Directory, Office 365 Suite Admin, Multifactor Authentication, Google G-Suite, Windows Server, DNS, VPN Connections, Ticketing Systems, Antivirus Software, Advanced Threat Management Tools, Privileged Access Management, Mobile Device Management, Apple Business Manager Experience creating and managing SOPs Experience with Service Level Agreements Exhibit professionalism in the workplace Excellent customer relationship skills Excellent organizational skills, and attention to detail Excellent oral and written communication skills Ability to work independently and as part of a team Excellent critical thinking skills, logical problem-solving ability, and a willingness to learn Exhibit attention to detail and ability to work effectively in situations involving uncertainty or lack of information Experience working in a high-paced environment Experience prioritizing tasks with minimal guidance to meet/exceed deadlines A willingness to think outside of the box to provide innovative solutions for clients Experience solving challenging technical business problems Preferred Qualifications BS Degree in Computer Science, or equivalent work or military experience CompTIA A+, CompTIA Sec+, Net+ Certifications (at least 1 required) Microsoft 365 Certified: Messaging Administrator Associate, Teams Administrator Associate, Security Administrator Associate, Teamwork Administrator Associate, Enterprise Administrator Expert, and Modern Desktop Administrator What we offer The salary range for this role is $60,000-$75,000 Opportunity for Hybrid work A competitive salary and benefits package A casual, friendly, and relaxed work environment Professional growth encouragement and support Industrial Security Integrators, LLC (“IsI”) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.

Do you have experience developing, implementing, and supporting IT systems and programs at the community, state, and/or national level that promote equity and inclusion and reduce disparities? Are you passionate about supporting the delivery of comprehensive, community-based, trauma-informed supports and services for people with substance use disorders or harmful substance use? We look forward to hearing from you! Work Location: Salem/Marion or Portland/Multnomah; hybrid position What you will do! The purpose of this position is to provide development and operational support for data collection and reporting related to BM 110 and Substance Use Disorder (SUD) programs. This body of work includes gathering requirements from internal and external stakeholders including the Oversight and Accountability Council and communities with lived experience, providing gap assessments of existing data systems and identifying future data/system needs, develop and test new data collection efforts, and provide ongoing data validation and transformation in support of BM 110 and other programs that are using this data. This position is responsible for the development of information materials about BM 110 data integration progress for the public, the Council, and impacted community members. This position is expected to help identify and work toward the elimination of health inequities as part of the BM 110 efforts. OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030. What's in it for you? We offer exceptional medical, vision and dental benefits packages https://www.oregon.gov/oha/pebb/pages/alex.aspx   Paid Leave Days: 11 paid holidays each year 3 additional paid "Personal Business Days" each year 8 hours of paid sick leave accumulated every month Progressive vacation leave accrual with increases every 5 years Pension and retirement programs Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses. Click here to learn more about State of Oregon benefits. WHAT WE ARE LOOKING FOR: Minimum Qualifications Any combination of experience and education equivalent to five years professional-level evaluative, analytical and planning work. Example: A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and two years professional-level evaluative, analytical and planning work. Desired Attributes Demonstrated knowledge and experience with the Project Management Body of Knowledge (PMBOK), the Project Management Institute (PMI), industry and technology standards, including Azure Dev Ops (ADOS) best practices, and Agile/hybrid best practices. Demonstrates skills in the following areas: Performance / Process / Quality Improvement Data Synthesis, Analysis and Reporting Data Management and Mapping Project Management Expert level Technical Assistance Strong Oral and Written Communication   How to apply: Complete the online application at oregonjobs.org using job number REQ-160202 Application Deadline: 07/07/2024 Salary Range: $4,998 - $7,647

Serves as a Project Acquisition and Support Assistant which coordinates the laboratory’s acquisition program encompassing a variety of research related commodities and services. Performs a variety of tasks related to credit card purchases and work preparatory or auxiliary to the formal contracting process.

The Oregon Health Authority (OHA), Public Health Division (PHD), Drinking Water Services is recruiting for a DWSRF Technical Support Coordinator to provide technical expertise and support in the implementation of the Bipartisan Infrastructure Law (BIL) related programs. This position will lead outreach to the water systems to identify needs for assistance; create and maintain project priority lists; and coordinate with other DWS units, water systems, and other interested parties for effective implementation of the programs. This position will also manage and track program milestones and serve as a technical expert on committees, workgroups, and task forces. OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030 What you will do! Project Management: Perform water system capacity analysis to identify technical, managerial, financial assistance needs. Plan and conduct water system outreach to determine water system needs and potential projects. Direct & coordinate technical assistance to develop project scope and preliminary cost estimates. Direct development of infrastructure project rating criteria as necessary. Coordinate with other DWS units to obtain data needs for rating and ranking for eligible projects. Perform rating and ranking for eligible projects. Work collaboratively with other agencies to help administer federal infrastructure grants. Develop, manage and track program timelines. Program Operation: Lead outreach and assistance to water systems conducting a service line inventory and replacement: Direct and coordinate with technical assistance provider to prioritize, plan, and implement assistance to water systems. Review and approve training materials created by technical assistance provider, including updates as necessary. Educate technical staff and partners on conducting a service line inventory. Develop outreach materials for water systems. What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities. We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx Paid Leave Days: 11 paid holidays each year 3 additional paid "Personal Business Days" each year 8 hours of paid sick leave accumulated every month Progressive vacation leave accrual with increases every 5 years Pension and retirement programs Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses. Click here to learn more about State of Oregon benefits.   This position requires frequent travel statewide to water systems and facilities to engage with water system operators and decision makers to assist with funding applications and projects, participate in meetings, workshops, and training sessions for operators and managers of public water systems, including formal presentations before governing boards and other groups that can occur outside of normal working hours. Field work may be necessary at water treatment facilities that may require close proximity to storage/use of water treatment chemicals and pumping equipment. Occasional visits to construction sites are possible. Requires a valid driver’s license or other acceptable method of transportation. Some of this work may be conducted remotely at an alternate worksite with full access to the needed operating systems and technology. The primary office location for this position is the Portland State Office Building located at 800 NE Oregon Street, Portland, OR 97232. Work location can be changed at any time at the discretion of the hiring manager. This is a full-time, permanent position and is represented by a union, SEIU Human Services. WHAT WE ARE LOOKING FOR: Minimum Qualifications Employees in this position must be registered as either a Professional Engineer in Oregon, a Registered Geologist in Oregon, or a Registered Environmental Health Specialist (REHS) in Oregon, or be able to obtain registration as a Registered Environmental Health Specialist (REHS) in Oregon within six months of hire. Valid Driver License and acceptable driving record with availability for occasional overnight travel. Three years of experience in a natural resource program area. At least one year of the three years experience must be at a technical or professional level performing activities in a natural resource program such as researching and analyzing data, conducting investigations, applying pertinent laws and regulations, or coordinating and monitoring project activities; AND A bachelor's degree with a focus in a natural resource area. NOTE: A master's degree with a focus in a natural resource area will substitute for one year of the required experience. A Doctorate degree with a focus in a natural resource area will substitute for to two years of the required experience. Desired Attributes Experience working with public water systems, drinking water regulations, and reviewing scientific studies and evaluating technical data. Program and/or project management experience is desirable. Industry experience with managing or directing water system operations and infrastructure projects. Certification as a water system operator or related / similar licensing. Excellent communication skills, including verbal, written, and public speaking. Experience working with federal infrastructure funding grants. A high level of knowledge and understanding of financial principles and generally accepted accounting practices (GAAP) is highly desirable and beneficial for this position. How to apply: Complete the online application at oregonjobs.org using job number REQ-157391 Application Deadline: 06/12/2024 Salary Range: $6034 - $9275

Company Description Arista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market - from the data centers of the world’s largest cloud-computing companies to your local university’s server room, and every application in between. We design virtually all the hardware and software that goes into our products and it’s a badge we wear proudly. Our team is composed of experienced management and industry-leading engineering talent. Arista offers great benefits, work-life balance, and an environment that will challenge you to make a name for yourself in this industry. Job Description Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer (Cloudvision/CVaaS) at Arista Networks is a top-level engineer and equivalent to a Tier 3 or Escalation Engineer in most support organizations. Our TSEs work together to support all of Arista’s products and the many network protocols and features focusing on Cloudvision Portal (CVP) / CVaaS and Cloud EOS. TSE will work directly with both the customer and the software and hardware development teams, as needed. The Cloudvision/ CVaaS/ Cloud EOS Products TSE team also performs all their own recreates in a dedicated lab environment. At Arista, we believe that giving our customers direct access to a high-level engineer streamlines the support process and leads to customer satisfaction. Responsibilities Post-sales support for Arista products focusing on Cloudvision Portal (CVP / CVaaS). Respond to customer product inquiries via telephone or email. Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries. Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities. Troubleshoot problems with hardware/software applications and recommend corrective action. Document customer communication and recurring technical issues to support product quality programs and product development. Qualifications Minimum of 1- 10 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering the network protocols and/or technologies. Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC etc.), scripting (Python, etc.) and UI/UX workflows General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.). Working experience with Server virtualization highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc) Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired. Familiarity with Programming/scripting (Python, shell) highly desired Containers (Kubernetes, Docker, etc.) highly desired Overlay platforms VMWare NSX, Cisco ACI highly desired Linux OS navigation required Ansible, Terraform Public clouds (AWS, Azure, GCP) The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required with the ability to triage effectively in order to function efficiently in this role. As we are continually releasing new features and products and thus a high aptitude for both learning and teaching are required. Additional Information The new hire base pay for this role has a pay range of $90,000 to $170,000.  Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.  The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.  All your information will be kept confidential according to EEO guidelines.

DESCRIPTION/RESPONSIBILITIES: Under the general supervision of the Manager, the Senior Information Systems Analyst acts as a lead analyst and performs highly technical analyses of major systems. Is responsible for the design, implementation, and support of complex automated distributed systems essential to carrying out the responsibilities and daily activities of division staff. The Analyst uses initiative and resourcefulness in solving unusual problems and in developing new procedures.       REQUIRED SKILLS: Requires advanced knowledge in the following areas: network design and configuration, cloud technologies, end-point system design/installation/maintenance, end-user technical support, and problem diagnosis/resolution.  Able to communicate complex technical concepts in nontechnical language. Possesses strong oral and written communications and interpersonal skills. Requires a bachelor's degree and a minimum of five years related work experience.   Skills/Experience Highly skilled in administering, troubleshooting, and supporting: o    Microsoft platforms including Active Directory, Windows, Azure, Teams, SharePoint Online, OneDrive, and O365 integration (on-premises to cloud) o    iOS and O365 mobile o    Remote access (VPNs, remote desktop support, home router configuration, Wi-Fi…)   Experience with: o    Configuring security settings and access roles/permissions o    SCCM or similar reporting and package development o    ServiceNow or other help desk ticketing systems o    Agile methodologies o    Patch management   Remarks: Applicants must exhibit strong interpersonal skills and be able to work well with both end-users and co-workers.  The ability to provide responsive, knowledgeable, and courteous support is paramount.   Applicants must be willing to work on-site in our Washington, DC offices a minimum of two days per week. 

Wichita State University is seeking a Server Analyst with a strong background in Linux Server administration to join our UNIX/Linux Technical Services team. You will be part of a team that strives to bring security, stability, and reliability to the Wichita State University Linux computing platform, ensuring that we are providing a high-quality service to our customers. Primary responsibilities will include the installation, configuration, security, and ongoing maintenance of the Linux computing platform as well as administration of multiple enterprise applications. Aside from solid Linux skills, a successful candidate will have the following attributes: Collaborative Reliable Agile Sense of urgency Ability to prioritize Attention to detail Strong problem solving and troubleshooting skills If you are a motivated Linux professional looking for an opportunity to tackle a diverse set of responsibilities and help drive innovation in our organization, please consider joining our team. Summary of Responsibilities Installs and maintains the server and storage infrastructure of the University which involves capacity planning, installing hardware and software, tuning performance, configuring backups, trouble-shooting and resolving system problems. Manages select enterprise and infrastructure applications. Essential Functions Monitors and controls equipment in a client and/or server environment. Determines equipment settings and operating instructions and maintaining operating records. Utilizes understanding of client and/or server relationships to identify moderately complex problem sources concerning system operations. Communicates with system users to identify, explain, and resolve moderately complex problems. May act as second-level support for help desk for certain problem resolution. Requirements High school diploma or equivalent by hire date. Six (6) years of experience in server administration. Every 30 hours of college coursework can be substituted for one (1) year of experience. Experience managing Linux Servers. Ability to use and manage VMWare ESXi. Ability to manage server storage. Ability to use and manager enterprise backup solutions. Physical Requirements Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information. Ability to remain in a stationary position. Ability to position self for inspection, construction or maintenance of equipment and/or buildings including confined, elevated and loud noise spaces. Ability to move, transport, and/or deliver items, supplies, or equipment. Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force to constantly move objects. Wichita State University is committed to inclusive excellence. WSU is the only urban-serving public university in Kansas and has the most diverse student body of all the Kansas state universities. Wichita State University recruits, employs, trains, compensates, and promotes regardless of age, ancestry, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, political affiliation, pregnancy, race, religion, sex, sexual orientation, or status as a veteran. Wichita State University has a clear goal in this regard: to be the place where our talented faculty and staff reflect and promote the evolving diversity of our society. We pride ourselves on being the most innovative university in Kansas, delivering the best educational experience to our students with the distinction for opening pathways to real-life learning, applied research and career opportunities that make people want to stay in Kansas. Our campus provides an experience that promotes all forms of diversity, equity and inclusion, a place to learn, work, live and play.

Title: Senior Help Desk Technician Job Number: REQ-77495 Salary: $56,412 – $85,308 per year Deadline: 10/19/2021 at 11:59pm Pacific Time     Do you have a background in Desktop Support? Do you have strong customer service skills and proficiency in Active Directory?   If this sounds like you, come join our leadership team as a Senior Help Desk Technician and support one of Oregon’s greatest resources – State Parks!   This position falls under the classification Information Systems Specialist 5.   Our Mission OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.   Our Operating Principles Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.     What you will do: As a Senior Help Desk technician, you will provide technical support to over 700 park staff at locations around the state. You will assist with desktop hardware, desktop software, mobile devices and phone systems; and create improved computing tools to assist staff in providing great customer service.     Minimum Qualifications: (a) Four (4) years of information systems experience in Desktop Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND Two (2) years of information systems experience in Desktop Support. OR (c) A Bachelor's degree or higher in Information Technology, Computer Science, or a related field.   The State of Oregon is requiring all executive branch employees to complete their COVID-19 vaccination series by October 18, 2021 unless the employee receives a medical or religious exception. New employees must submit vaccination documentation or be approved for an exception by October 18, 2021. For more information, visit our policy listed here .     What we are looking for (Desired Attributes): Experience with Active Directory. Experience providing technical support for cellular technologies. Experience troubleshooting and resolving issues on handheld devices. Strong working knowledge of desktop environments and remote protocols. Proficiency in desktop administration. Experience providing Windows desktop support remotely. Excellent written and verbal communication and presentation skills. Outstanding customer service skills with both internal and external customers. Experience in promoting a culturally competent and diverse work environment.     What's in it for you: This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including: Comprehensive medical, dental and vision plans for the employee and qualified family members Paid sick leave, vacation, personal leave and 10 paid holidays per year Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).     LINK TO OFFICIAL STATE APPLICATION (required): https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OPRD--Central-Office/Senior-Help-Desk-Technician_REQ-77495

JOB DESCRIPTION  Field Service Technician Department: Technical  Schedule Type: Full Time   Summary Miatech located in Oregon USA, is a leader in designing, manufacturing, and installing perishable control equipment. The company designs, manufactures and service a variety of products including misting systems, humidification equipment, post-harvest equipment, filtration systems and predictive digital monitoring technologies. Since our inception in 1987, our people have been industry thought-leaders and technology innovators, focused on quality of manufacturing and a strong commitment to customer service. To learn more about Miatech please visit our website at  www.miatech.org . As a Field Service Technician with Miatech, you will provide superior customer service as you troubleshoot equipment and deliver solutions. Working at our customer's facility, our service technicians are responsible for preventive maintenance, service, installation and customer training to ensure customer satisfaction. You will maintain the proper parts and supplies in your service vehicle in order to have the necessary tools on hand. The workday may start from your home and driving to job sites. Driving can take up about 50% of your daily duties, please keep this in mind when applying. Responsibilities and Duties Receive dispatched service calls as assigned and ensure prompt response based on estimated time of arrival Perform preventative maintenance, troubleshoot/diagnose and service equipment in accordance with the Company’s operating procedures Maintain inventory and maintenance on company property Document all work performed and close out all activities upon completion in our mobile app Maintain a professional appearance and follow established safety standards Consistently present a professional image, both in personal appearance and condition of company equipment Professionally communicate to customer services performed Cover a service area and help out in other areas as needed Provide feedback to the Company through reporting of problems and failures to appropriate personnel for resolution Competencies Skills: Mechanical and electronic aptitude Strong troubleshooting and organizational skills Customer relations, interpersonal relationships, team relations and service oriented Strong organizational and time management skills Must be self-starter, work with minimal supervision and be able to accomplish tasks in a timely manner. Strong oral and written communication skills Minimum Requirements: No experience is needed we provide training Valid driver’s license with proof of an excellent driving record Physical Requirements: Must be able to lift 75 pounds Position requires driving to and from customer sites daily. Benefits: We offer a competitive compensation and benefits package, which includes: 401(k) retirement plan Medical & Dental Benefits are available after a 90-day probationary period Paid travel expenses Travel Per diem Company vehicle provided Cell phone provided All tools provided Shirts, jackets provided Schedule: Monday to Friday no weekends Supplemental Pay: Bonus pay

The   Remote Bilingual Technical Customer Care Representative  (we call Brand Ambassador) is dedicated exclusively to the Owlet Care customer care program and provides customer and technical support for the award-winning company focused on infant wellbeing. Owlet’s innovative products include HD live-streaming monitors and the Smart Sock that tracks heart rate, oxygen levels, and sleep trends, alerting parents and caregivers via a connected base. Intelligent apps available on the iOS and Android platforms provide real-time notifications and historical data with insights into sleep behaviors and infant wellbeing. Bilingual (Spanish/English) Technical Customer Care Representatives are responsible for assisting customers via all channels (phone, chat, e-mail, SMS) while meeting metrics including quality and customer satisfaction using empathy as a way to engage and build rapport—communicating from the heart, as well as the head. The representative answers questions about products, policies, promotions, and provides general customer service resolution. The Bilingual Technical Customer Care Representative also provides technical support using passion and knowledge of the clients' brands to ensure an authentic and personal experience that promotes brand loyalty. The Remote Technical Customer Care Representative provides general customer service including order placement, order tracking, warranty returns, and product advice with a thoughtful, friendly, and empathetic tone. The position also troubleshoots and resolves customer issues including Wi-Fi connectivity, device setup, app setup, and configuration. The team member takes ownership of customer issues and follows through to solve problems while exercising patience and willingness to provide assistance for simple and complex inquiries with positive energy. This is a remote, work-at-home employment position.  Qualities of  Team Members: Dynamic Communicators   –With the voice of our client, team members provide responsive, accurate, and authentic interactions. While resolving technical issues, they simplify the complex, breaking it down to make understandable to those less tech savvy—and maybe even sleep deprived. Empathetic   – Our team members know how a message is conveyed is equally important as what is said. By putting themselves in a new parent’s shoes, they focus on the customer’s experience and connect, human-to-human. Knowledgeable   –Team Members are constantly working on improving skills. When new products are released and apps are updated, we enthusiastically learn how to support new features, functions, and integrations to confidently resolve customer issues. No matter what the issue, no matter how complex, we are problem solvers who welcome and lean into challenges. Essential Duties and Responsibilities   include the following. Other responsibilities may be assigned. Creates positive customer touchpoints using a friendly, respectful, and professional tone while exhibiting genuine empathy Accurately follows and complies with all client’s Health and Safety Policies Maintains discretion and confidentiality in all areas pertaining to data and proprietary information Provides customer assistance with device installation and app setup and configuration on both iOS and Android platforms Applies high-quality customer service guidelines, policies, and procedures Assess customer problems, troubleshoot, and confidently remedy issues including network connectivity and device configuration Escalates critical support issues following appropriate policies and procedures Retains and conveys deep knowledge and benefits of products and troubleshooting techniques Embraces the commitment to customer service and nourishes brand loyalty Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales) QUALIFICATIONS: Bilingual (Fluency) in Spanish and English HS Degree or equivalent required. Associate degree or some college preferred 2+ years customer service experience required, experience in a virtual contact center a plus 6+ months experience with problem-solving and complex troubleshooting in technical support or online Help Desk role Experience with troubleshooting apps on both iOS and Android platforms preferred Committed to providing excellent customer service and an elevated customer experience Ability to collaborate with team members, contribute ideas, opinions, and skills toward the achievement of common goals Excellent interpersonal skills; strong oral and written communication skills Polite, friendly, warm, and courteous phone demeanor Flexible, adaptable, and willing to take on new challenges Microsoft Office proficiency required Able to type at least 35 words per minute with minimal errors Technically savvy with the ability to pick up new technology, processes, and procedures quickly Strong comfort level and familiarity with desktop platforms and mobile devices Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) preferred Ability to work well under pressure in a fast-paced environment, adapting easily to changing priorities Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency, and commitment to excellence Due to the home-based nature of this job, the Brand Ambassador is required to have a secure home-office environment, internet access, USB headset, router, modem, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction Able to successfully pass a credit, criminal, and employment reference security checks where permissible by state and local regulations Currently reside in AZ, CO, FL, GA, IL, IN, MD, NC, NJ, NM, NV, OH, TN, TX, UT, VA, or WI

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for our customers whenever they need help – by phone or email, online and on social media.  No matter how complex the challenge, we rise to it.  We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support.  If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.   Join us as a Senior Technical Support Technician on our Technical Services team in Round Rock, Texas and Remote, Texas to do the best work of your career and make a profound social impact.   What will your next job look like?  This opportunity will provide hands-on, technical and customer-facing training designed just for you, the eager self-starter.  You will have the perfect balance of being part of an established company, using your entrepreneurial spirit to make it your own.   Do you have strong technical aptitude combined with empathetic interpersonal skills?  Imagine what formal on the job training, and the full weight of Dell behind you, will do for your career.  If you have an entrepreneurial spirit and a customer-first mentality, we can teach you the rest.  Join our team!   Key Responsibilities: As part of our Technical Services Support Team, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.   In this role, you will have the opportunity to: Provide first rate Technical Support on Dell supplied products and/or peripherals Actively support the customer in all aspects to problem resolution, keeping the customer informed and updated throughout the life of the incident Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating the customer database Use troubleshooting techniques and tools learned in training to identify technical defects and issues Assign incidents according to documented guidelines and procedures Mentor and coach other team members   Essential requirements include: Excellent communication skills including customer focus, phone etiquette and work ethic Ability to handle stressful situations and communicate professionally with (occasional) “not so happy” customers Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures Ability to work different days: Monday - Friday, Tuesday - Saturday or Sunday - Thursday Ability to work different hours based on an 8-hour shift, 40 hours per week High School Diploma or GED and equivalent experience solving problems in a customer relations environment   It’s a plus if you have the following: Any relevant industry certifications, for example, CompTIA A+, Network + or CCNA (Cisco Certified Network Associate) Knowledge of computer hardware or software   Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.   Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here .

Title: Infrastructure Specialist Job Number: REQ-63380 Duration: Approximately 6 months Salary: $4,213 - $6,371 per month Application Deadline: 05/09/2021 at 11:59pm Pacific Time     Do you have IT experience in Infrastructure Support ? Do you use your Customer Service skills to provide outstanding technical support?   If this sounds like you, come join our leadership team as an Infrastructure Specialist and support one of Oregon’s greatest resources – State Parks!   This position falls under the classification Information Systems Specialist 4 .   This is a temporary position that is expected to last for 6 months (1,040 hours).   Our Mission OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.   Our Operating Principles Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.     What you will do: As an Infrastructure Specialist, you will provide infrastructure support with direct delivery of end user computing products from desktops to mobile solutions.  Your work will be accomplished via remote management tools, as well as direct hands on support for device management, license support, applications, network, and in some cases voice.     Minimum Qualifications: (a) Three (3) years of information systems experience in Infrastructure Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Infrastructure Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.     What we are looking for (Desired Attributes): Experience with Microsoft operating systems, Microsoft Active Directory, Cisco network and security solutions, desktop software and/or licensing schemes. Working knowledge of locally run software systems, and network-based software solutions. Ability to listen to what people say and ask appropriate questions to obtain needed information. Ability to provide factual information based on observation, knowledge and understanding. Outstanding customer service skills for both internal and external customer. Strong written and verbal communication and presentation skills. Experience in promoting a culturally competent and diverse work environment.     What's in it for you: This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America.     LINK TO OFFICIAL STATE APPLICATION (required): https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OPRD--Central-Office/Infrastructure-Specialist--Temporary---6-Months-_REQ-63380

PeopleTec is currently seeking an  Aviation Integration SME  to support our  Huntsville, AL  location. We are looking for a technical professional with a strong background in rotorcraft new equipment integration including major subsystems (engines, drives, hydraulics, etc) as well as knowledge of Mission Equipment Packages (MEP). Candidate must have a strong understanding of the Army Aviation enterprise with competency in early acquisition life cycle development programs as well as a demonstrated ability to deliver value to stakeholders by providing technical recommendations and cultivating and building relationships across large, complex organizations. Direct experience supporting requirements development, risk reduction, and interface definition is required. Required Skills/Experience: Rotorcraft system subject matter expertise System Integration and Risk Reduction Strong Understanding of Mission Equipment Packages Experience with Interface Control Documents Travel:  20% Must be a U.S. Citizen An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment. Education Requirements: Bachelor's Degree and 15+ years of experience required. Experience may be substitute in lieu of a degree. Desired Skills : Project Management Professional (PMP) certification Special Operations Aviation experience People First. Technology Always. PeopleTec, Inc.  is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce. Culture:  The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields. Career:  At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people. Come Experience It. EOE/Minorities/Females/Veterans/Disabled PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address,  HR@peopletec.com  and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1676280-421753

PeopleTec is currently seeking a Quality Engineer  to support our Huntsville, AL  location.   PeopleTec, Inc, a rapidly growing employee-owned company, is searching for a talented, experienced Quality Engineer to serve as an on-site support contractor in support of production process. Under Government oversight, the Quality Engineer will perform a variety of engineering tasks in support of the Program Office. The candidate must have strong, first-hand technical expertise in quality management systems, qualification/acceptance testing, first article inspection, technical data package development and root cause analysis/corrective action.   Required Skills/Experience: Ability to ensure that quality systems are established, implemented, and maintained in accordance with AS9100 and other industry standards Ability to coordinate basic and advanced quality processes, and assisting engineering and manufacturing with quality related issues Ability to recommend, design, develop, and implement quality requirements for technical data, inspection equipment, and manufacturing and test procedures Experience performing requirements verification to include first article inspection, qualification/acceptance testing, quality system audits and process/procedure validation Provide technical expertise in support of root cause failure investigation/corrective action implementation, defect tracking/trend analysis, and process improvement Knowledge of work across divisions of the company to introduce and improve levels of conformance to the Quality Management System Good communication with customers and suppliers Travel:  5% Must be a U.S. Citizen An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.   Education Requirements: A Bachelor's Degree and 3+ years of experience are required.    Desired Skills :  Experience with US Government customers   People First. Technology Always. PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce. Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields. Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people. Come Experience It. #cjpost #dpost   EOE/Minorities/Females/Veterans/Disabled PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address,  HR@peopletec.com  and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/openings/peopletec/jobs/1609750-421753